Salesman on site was professional, knowledgeable and very helpful. I had an injured ankle , without asking, he hooked everything up for me, double checked it all and then happened to be there the next day when I brought it back. He did the same thing and I was in and out fast. I won a company and employees like him are hard to find.Mike L.
Customer Reviews for U-Haul Moving & Storage of Sanford
Sanford, NC 27330
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Robert B.
El cliente no dejó un comentario.Jason S.
El cliente no dejó un comentario.CYNTHIA L.
Be more organized. This location attempted to give the truck I reserved to another customer during the time I reserved it.Kaylee L.
El cliente no dejó un comentario.WILLIAM S.
El cliente no dejó un comentario.Vicki R.
Trailer was an easy tow. Smooth and controlled travel. Used a Ford F150 to tow. Trailer was so stable as I travelled.James T.
The folks at the store were very helpful and saved us time when we were short on time. Good people working there.Gary J.
El cliente no dejó un comentario.BUDDY T.
Easy rental experience. Really enjoyed the after hours process.Taurus R.
They were very helpful getting the van I needed. The women were very polite & worked with me. I'd reccomend this location to anyone.JENNA S.
El cliente no dejó un comentario.JOCELYNROSALEE M.
El cliente no dejó un comentario.JASON C.
El cliente no dejó un comentario.Habib S.
El cliente no dejó un comentario.Melody W.
The in-person turn in process was super smooth!Patrick E.
Courteous and professional. Well-equipped to handle multiple customer drop-offs at one time.Adam R.
Great. Servicejohnnie C.
I wasn't given enough mileage to get from my old house to my new house and then to the drop off location, so the fact that I'm going to get charged extra for that is ridiculous. Otherwise the process was fine.BRITTANY M.
El cliente no dejó un comentario.MICHAEL R.
Nothing service was great for me and will definitely use again when needed.Pamela M.
El cliente no dejó un comentario.Barry H.
Have more vehicles availableDeborah H.
Definitely a high quality customer experience. Smooth transaction. Helpful, knowledgeable associates. Good value!ROBERT J.
El cliente no dejó un comentario.Lavonda S.
Everyone was supper nice and Josh was great to finish my rental from.. Would rent again from them it was my first time ever renting a ugaul..Sharon C.
El cliente no dejó un comentario.MELINDA H.
El cliente no dejó un comentario.Amy R.
El cliente no dejó un comentario.Lacy C.
El cliente no dejó un comentario.Cindy T.
Ur greatFrank M.
Courteous, and professional, can't ask for much moreJohn M.
El cliente no dejó un comentario.Amy R.
El cliente no dejó un comentario.John N.
El cliente no dejó un comentario.FRANCISCO R.
El cliente no dejó un comentario.Tasherra W.
El cliente no dejó un comentario.Mary A.
El cliente no dejó un comentario.Robert W.
Was told I would get a call from a manager, didn't. Then was double charged.Kaycee B.
Best service at the location of serviceJustin R.
El cliente no dejó un comentario.Kendrick D.
The truck was running rough and loudMargaret B.
El cliente no dejó un comentario.Joe R.
Your customer service is great .WOODROW W.
El cliente no dejó un comentario.Jerry E.
El cliente no dejó un comentario.Alexandria B.
El cliente no dejó un comentario.David W.
The staff was excellent.customer service skills was great... equipment was great...I love the staff..Natasha H.
El cliente no dejó un comentario.Hannibal H.
Very pleasant and easy check in. Plenty of room to maneuver.James W.
Requested a 26 foot truck was told the location closest to me would have it. Got a call that day saying they don't have it and they said another location had it so we agreed. The other location did not have it and ended up making more trips with the smaller truck. Not impressed.Tyler H.
El cliente no dejó un comentario.francis c. | Overall Experience
The truck was clean and well maintained and the staff were helpful and nice. However, all the materials that I needed to go with the truck were unavailable. There were no hand trucks, dollies or furniture blankets available to rent, I had to go to 3 other locations to get everything I needed.Kathryn G.
Trucks were great and what we needed, however I think every truck should come with at least one dolly. Our moving could've been a lot faster with an available dollyDale T.
El cliente no dejó un comentario.donald B.
El cliente no dejó un comentario.Chris H.
El cliente no dejó un comentario.Paul S.
No improvement needed on my behalf thanks for letting me be a customerMARY H.
Continue with good personality and excellent knowledge!John W.
El cliente no dejó un comentario.Ashley P.
El cliente no dejó un comentario.DANA V. | Online Move In
Some longer carts would be helpful.Ronald C. | Overall Experience
El cliente no dejó un comentario.Hannah M. | Overall Experience
El cliente no dejó un comentario.Sergio O. | Overall Experience
El cliente no dejó un comentario.SERGIO O.
El cliente no dejó un comentario.Janeliz P.
The staff was Friendly and accommodating.Tonya B.
Instant help!DONALD R.
El cliente no dejó un comentario.Thomas D.
I cannot remember her name but she was extremely helpful and knowledgeableKatie W.
El cliente no dejó un comentario.Cornelius B. | First Impressions
Supply bungee cords and flatbed dollyShelia C.
El cliente no dejó un comentario.Manuel A. | Overall Experience
El cliente no dejó un comentario.John B.
Staff is really efficient and friendlyFaith J.
El cliente no dejó un comentario.TONY H.
Uhaul needs to adjust the gas credit on return. Started with 1/8 tank and returned with half a tank. Seems it should have been more than 25 bucks with today's prices, Uhaul can do better especially when you're charging 1.09 a mile now.Chris L.
Support equipment ie, dolly etc is on-hand. Terrific U-Haul Team of Professionals!!SUSAN D.
Kaleb and Ciera were pleasant and extremely helpful. Thank to both of tgem.Rowena H.
Friendly young man checked in the trailer. In and out in 5 minutes.Carl K.
El cliente no dejó un comentario.Eli F. | First Impressions
El cliente no dejó un comentario.Tiaundra M.
El cliente no dejó un comentario.erin d. | First Impressions
Casey is always a pleasure to deal with.Isabel S.
Easy move in process, easy move out process!Jacob G. | Overall Experience
El cliente no dejó un comentario.Franklin S. | Overall Experience
El cliente no dejó un comentario.ERNY G.
El cliente no dejó un comentario.Kirissia K.
El cliente no dejó un comentario.steven A.
El cliente no dejó un comentario.samuel P.
The person on duty has no respect for oneself. Appearance wasn't an issue at Forman establishment, also the lady behind the desk at the time was slurring her words. Little to no experience nor data facts on the equipment. I had to buy additional straps because the ones on the trailer were too small. The gas tank was not at all completely full when I picked it up and I do have pictures showing that. Overall, the truck was dirty inside and and there was mud on the outside also.ANTHONY B.
Great! My experience was beyond my expectations. I didn't have a tow/hook ball. But they let me barrow one with no hesitation. Hooked up my trailer to my jeep. Made sure everything was secure. Thanks guys!Darius C.
El cliente no dejó un comentario.Valencia W. | First Impressions
Truck was not clean in driving area. Windshield wiper on drivers side was broken and ineffective while driving through a half day of rain. There was much less fuel in the tank than what they said. Car Dolly didn't have rubber safety chain clips that the UHaul video says to make sure to secure. I don't think the equipment I rented had been cleaned or checked before I picked up.DOUG I.
Alarm system works but no one comes out to look, they just reset it. I guess I must have missed something when I signed up about logging in during regular hours.david d. | Overall Experience
El cliente no dejó un comentario.CHRISTALIN H.
Everyone was so courteous and friendly. The move in experience was great! The facility was clean and maintained very nicely.Nashaunda L. | First Impressions
El cliente no dejó un comentario.Bobby B.
I was sick with covid u sold my things. I will be suingLetonia T. | Overall Experience
Very Good ,Very good customer service.Steve G. | Overall Experience
Very friendly and easy to work with. I reserved a 4x6 trailer, I picked it up and went home with only to realize it was just a few inches to small. So, I took it back to store and the adjust they contract to a larger trailer in just a few minutes I was hooked up and out the door with the appropriate trailer this time.BRETT S.
El cliente no dejó un comentario.KATHLEEN N.
Jenn was great very helpful and respectful and explained everything to meSHARON B.
The customer service is avesome!BELISARIO R.
I took the time to reserve everything on line to hopefully get in and out quickly. Upon arriving she couldn't even bring up my order although I had email and text confirmation. Also, the unit I reserved on the 1st level was unavailable and manager refused to honor price on-line. On top of that the supplies I ordered were not ready either. Terrible experience and customer service!!Elizabeth H.
El cliente no dejó un comentario.CRYSTAL M. | Overall Experience
El cliente no dejó un comentario.ALSTON M.
Great experience.ALEASE S.
El cliente no dejó un comentario.Brad S.
El cliente no dejó un comentario.RICHARD B.
They were very helpful and made sure I had everything I needed to have a successful move.OKEY S.
Desk person was polite but not very helpful I was new to the facility and needed help finding my unit. The woman at the desk didn't walk me to the unit and I had to return to the office to ask for the location. She highlighted an area on a sheet of paper and handed it to me. Once I finally located my assigned unit it was secured with 2 locks and a tag for non payment. I walked back to the office and told her the unit was locked and she assigned me another unit. I asked if there was one closer and she said no. Upon entering the building there was trash everywhere! This was a horrible experience and I honestly don't feel comfortable leaving my belongings here. Please KEEP THE BUILDING CLEAN and properly train staff.Ronald J. | Online Move In
I just have to give a glowing review about one of your employees, Sierra. Sierra have a nice warm welcome when I entered the building and helped me find the best unit to fit my needs. Not only that, but expressed some concerns over going in a separate building alone and asked about rolling carts. Sierra walks with my to the other building, helps me find the unit (awesome location that fits my needs and limitations) and then helps me unload my car and roll items back to my unit. She went so out of her way. She was incredibly friendly and caring. She even gave my dog love. The prices are fantastic, the facility is clean and the employees are great. Sierra thank you so much for everything today!Alexis S. | First Impressions
El cliente no dejó un comentario.Fredy H.
El cliente no dejó un comentario.Emma amendrius M. | First Impressions
Very clean and drove well but smelled like old cigarettes.DAVETTA S.
Staff always helpful and friendlyrudy w. | Overall Experience
I love the storage safety n people there r very friendlyBetty S. | First Impressions
El cliente no dejó un comentario.Amy T. | First Impressions
El cliente no dejó un comentario.Michael G. | First Impressions
Hospitality was awesome quick servicewanda r. | First Impressions
I was never actually in the unit. The two units I do have are fine and I expect to be moving out in a few months. The manager, Casey Griffin, is exceptional! Her staff, though not always able to provide answers or resolve a problem, are always very friendly and they do try their best to solve problems. I will tell you that the experience of renting the u-boxes in Napa was nightmarish and I would never use the service again. Why does this matter? Because my husband and daughter are moving here in March and they won't be using U-haul because of problems I had. There are multiple options for storage in this area and I will compare them before choosing one. Thank you! Kathy W. KirklandKathy K. | Overall Experience
El cliente no dejó un comentario.RICKY S. | First Impressions
El cliente no dejó un comentario.Luke M. | Overall Experience
Quick response to needs and provided services in a timely manner. I would use them again.Beverly W. | Overall Experience
El cliente no dejó un comentario.Alejandro C. | Overall Experience
Thanks respectfully company and employee’sJames P. | Overall Experience
Great place to store and protect your personal itemsJordache T. | First Impressions
Communication skills could b better amongst employees and customers, but overall a great place to store and protect your personal itemsJordache T. | Overall Experience
Fantastic customer service.JOSEPH C. | Overall Experience
Great Staff and facilities . I rented a large truck, a Storage facility , and a appliance dolly. Staff GREAT Steve G. | First Impressions
El cliente no dejó un comentario.Craig B. | Overall Experience
El cliente no dejó un comentario.MAXINE H. | Overall Experience
El cliente no dejó un comentario.ASHTON S. | First Impressions
Some type of rodents got into my clothes and linens. And the bathroom was always dirty. The prices are way too high. And when you call to try to reach someone it's hit or miss. I left 3-4 messages about an issue and no one ever called me back.Aileen C. | Overall Experience
I must say this, that this time Uhaul most definitely exceeded my expectations. Mr. Joshua, was as always very kind, respectful, kind, and very knowledgeable. What he promises he delivers them. Thank you U-Haul for having Joshua as a part of your team. You definitely need promotion and more money. Thank you Joshua for being so awesome.MARCUS C. | Overall Experience
An additional access door on that long side would have been most helpful. As it is, someone with mobility issues might find it difficult to come & go. Loved the young lady at the front desk; she's a keeper.Jackie H. | First Impressions
I was told online that this was a drive up and store facility and when I got there it was not. The only available storage was a good 300 plus foot walk from the loading dock. Carts were provided but to have to make several trips would not be convenient for me. The staff was good and told me they would cancel my reservation. It threw me for a loop because I am military and I thought everything was set. Now I am scrambling to find storage.CHADWICK A. | First Impressions
OMG to say Casey is GREAT at what she does is an understatement…. I called several different Uhauls places and got the Uhaul call center which I got a call back from the local site saying the call center has overbooked them and they needed to change my pick up time. I took a chance and called Casey's store and was told to come on and a truck would be waiting for me.. Got there and she made it happen .. our other storage plans fell through and again I called Casey and said hey I need storage and she said I got you when you get here … she is a problem solver .. and worked to make her customers happy… what stood out the most is when she explained something to me and my response was really Casey you should have said this and she said "but I will not go home with that on my conscious because that would not be the truth ".. she was a blessing !!! I'm sure she will be my go to Uhaul site in the future !!CASSANDRA W. | First Impressions
Cordial staff and easy registration process.Beverly W. | First Impressions
El cliente no dejó un comentario.CRYSTAL M. | First Impressions
Couldn't be more happy with their customer service. Friendly and very helpful staff!Armando O. | First Impressions
El cliente no dejó un comentario.Cesar C. | Overall Experience
El cliente no dejó un comentario.Colby P. | Overall Experience
El cliente no dejó un comentario.patrick s. | First Impressions
Casey was extremely helpful and kind. Certainly felt at ease if I needed any assistance or had any questions!Justin T. | First Impressions
I used this location as a drop off for my trailer, I picked up a trailer and I rented a unit. All the staff were super friendly and very helpful. The forgot to check my unit out when I moved out and I was charged, but when I went in to talk to them about it they were very apologetic and helpful. They made things right. This location is very bust and deserve to have more staff on! Thank you for all your help!RICHELLE H. | Overall Experience
El cliente no dejó un comentario.THADDEUS T. | Overall Experience
Joshua the assistant manager made everything worth while. I needed 10 by 10 storage and they had none. He combined two 10 by 5 for me and give me a month free on both of them. His customer service wowed me for sure.MARCUS C. | First Impressions
😁👍Guarionex M. | Overall Experience
The staff was very tentative and patient. Worked with getting me a good spot to store goods. Got help with backing the trailer up as I"m a rookie :) Thank you kindly!Aaron L. | First Impressions
The corporate stores are far superior to dealers. The Sanford storage location - Josh & Caleb were so helpful in getting me a unit that would hold all my belongings; there were several issues with reserving online but they got it figured out.Karrah Z. | Online Move In
On two separate occasions, the employee(s) tried to say that my debit card was not on file when it clearly was. This was confirmed by Kaitlin. The first time it resulted in us leaving our things in the truck overnight, Just so happened we had a lock. The second night (last night) that guy tried to say we didn't have a card on file , according to my Son ( I was not with him) the guy was dropping the "F" bomb repeatedly. My son was there with just his girl friend. The guy gave him an upstairs room , knowing he was by himself with a hutch and a five piece dinette set. Having worked all day, my Son asked if he would help him really quick and was told no but if he hung around for 2-3 hours he would help him when he got off work.Deborah K. | First Impressions
U haul has been pretty reliable over the years, please keep up the good workEvan S. | First Impressions
El cliente no dejó un comentario.JUAN D. | First Impressions
While the staff was helpful and nice, we had an issue with the storage unit we initially reserved. We had to get another unit. We were on a time crunch and 30 minutes was wasted trying to find a unit that was available for us. Thankfully the staff was super friendly and made accommodations. I think that uhaul needs a better system to make it easier for staff and in the future, they don't run into the issue of people reserving units that aren't actually available.Abraham N. | First Impressions
The unit we reserved wasn't available . Offered much smaller units that had water inside of them and in many different places! Used movinghelp.com and had to pay them for the time it took to figure everything out so we are out of that money! Very displeased, the initial gesture from uhaul to offer a free month of storage with a rental was great but it turned out to be a disaster to secure storage coming from a 7 hour drive.Tiffany Z. | Overall Experience
El cliente no dejó un comentario.gary w. | Overall Experience
El cliente no dejó un comentario.Cherrelle S. | First Impressions
El cliente no dejó un comentario.Barry D. | Overall Experience
Casey was awesome!Marcelo M. | Overall Experience
El cliente no dejó un comentario.KIMBERLY M. | Overall Experience
My code didn't work initially, then my unit was already claimed by someone else. By resetting my unit I suppose is the reason my code didn't work the next time I re entered the building and had to wait for them to reset it. The alarm went off every time I opened and closed the door to my unit. I was disappointed in my experienceKrystle W. | Online Move In
El cliente no dejó un comentario.leslie P. | First Impressions
El cliente no dejó un comentario.josh p. | Overall Experience
El cliente no dejó un comentario.Myleciee B. | Overall Experience
El cliente no dejó un comentario.Jacqueline S. | Overall Experience
El cliente no dejó un comentario.Shella R. | Overall Experience
El cliente no dejó un comentario.Austin K. | Overall Experience
Super helpfulMarcelo M. | First Impressions
Everybody was super friendly and niceRICHELLE H. | First Impressions
The finest run facility I have used during my entire move.DAVID M. | Overall Experience
I rented 4 units for several months getting ready to move cross country before finally renting a trailer to complete the move. During that time I had the opportunity to work with the entire staff at one time or another from moving in, purchasing moving supplies, coordinating my movers for the load out, and renting trucks and trailers. Everyone was always polite, kind, professional, and willing to go the extra little bit to make sure that I had everything I needed and was able to get done what I needed to be able to move and store my belongings. From the GM (Casey) on down it was a wonderful experience and made at least one part of moving convenient and hassle free. Would recommend this location to anyone in the Sanford/Fort Bragg area that needed storage or moving supplies/vehicles.Vincent B. | Overall Experience
Ladies at the front were very professional and helpful. Great customer service!RICHARD F. | Overall Experience
El cliente no dejó un comentario.JERI K. | Overall Experience
El cliente no dejó un comentario.deborah m. | First Impressions
Staff was very courteous ThanksBuddy G. | Overall Experience
Casey was great and very friendlyAmanda S. | First Impressions
I had put above average rating, but there are 2 huge issues I have to note, and after writing them out I dropped it to average. 1) the alarm in the storage area. Doesn't seem to be any rhyme or rain why it goes off, but I was there laying for 2 hours and it seemed to go off every 5 minutes. It's ear piercing, which is good, but when there are several people logged into the system, it shouldn't go off that much. 2) I didn't expect to be as tall as the ceiling in the locker. Very low height, and one has a pole right snack dab in the middle. That made loading furniture difficult. If I only had that locker, would've been impossible. Clean, well lit facility. Friendly staff. Lockers were supposed to be picked for me before I returned with my stuff, but weren't. Good thing I got there early enough to do all the selection process before my moving help arrived.Brent E. | First Impressions
I was not thrilled with my customer service experience. The day I moved in I stated I would be out of state and did not need 24 access only for the next 2 days to bring my stuff into the facility. I had trucks and people to help me unload my house and put it into storage it would have taken hours. I got there and was locked out. So my man power and trucks had to go to work. So it took me 4 ,12 hour days. I was late moving had to rent a truck and lost 3 days of work. The GM told me that they already compensated me with a free month of storage so she did not give any more. I lost over 600 just in salary not to mention the truck rental which I had to get somewhere else no deals cut. All from misinformation about access. Storage facility is clean well kept but they are more about money than customer service.Christina O. | Overall Experience
El cliente no dejó un comentario.DAVID S. | First Impressions
El cliente no dejó un comentario.Derek S. | First Impressions
El cliente no dejó un comentario.Antonio S. | Overall Experience
El cliente no dejó un comentario.Teresa E. | Overall Experience
Caleb was a great help he answered all my questions and really was very knowledgeable of the storage process. His acts of kindness was top notch… perfect attitude. Got customers checked in and out in a timely fashion no waiting in long lines. After moving an packing for 7 hrs he definitely greeted me with a pleasant smile an kind acts He ROCKS Sincerely Teresa GoldstonTeresa G. | First Impressions
UHaul is the number one equipment rental company there is. The friendly staff goes beyond the scope of customer service they treat up like family.Jesse E. | First Impressions
El cliente no dejó un comentario.Deanna A. | Overall Experience
My card didn't work most of the time I accessed my storage unit. This set off the alarm systemTWANA F. | Overall Experience
Needed storage, walked in and within 10 minutes I was loading my equipment in a storage room that perfectly fit my needs. I have nothing but good things to say.DAVID M. | First Impressions
Casey was nice and her customer service was GREAT!! Thanks again!Jasmine J. | Overall Experience
Sanford U-Haul was great!! Outstanding Service every time!!TINY J. | Overall Experience
El cliente no dejó un comentario.Nicole B. | First Impressions
El cliente no dejó un comentario.Edwin B. | Online Move In
El cliente no dejó un comentario.Antonio S. | First Impressions
Computer system needs updating. Was given 2 units that were supposed to be available but both had red tags stating they were locked due to non payment. So they weren't really available. Now I have no storage unit for upcoming move.Kiona J. | Overall Experience
El cliente no dejó un comentario.BRENDA N. | First Impressions
Casey and Neil were very helpful and friendly. The facility was clean and being able to use the carts while unloading was very nice.Teresa E. | First Impressions
I use Uhaul for all my moving needs. Very friendly staff at the Sanford, NC location and very professional.LaDonna B. | First Impressions
El cliente no dejó un comentario.Terry H. | Overall Experience
Overall the location was clean. My unit had oil leaking from the adjacent unit. The manager gave me a pack of furniture pads to cover the spill. It worked. The outside of the building has trash all around. The outside space could be maintained better. Otherwise satisfied.Amy W. | Overall Experience
El cliente no dejó un comentario.Amy M. | Overall Experience
Friendly staff. clean facility.Bob A. | First Impressions
El cliente no dejó un comentario.Kimberly R. | Online Move In
No additional comment neededTorrie P. | First Impressions
Casey was absolutely awesome! Very friendly and the process was quick and smooth. My husband and I only needed a unit for a few months, no problem they were on it!Claudia M. | First Impressions
El cliente no dejó un comentario.MELISSA G. | First Impressions
The staff was friendly and very understanding and they met all our need.Charles B. | Overall Experience
El cliente no dejó un comentario.Danyiel Marie S. | First Impressions
I'm grateful to have storage that fits my needs. Finding dead roaches was not instilling confidence in how much they take pride in cleaning. The outside bays have so much trash and glass, there's others obvious garbage in the area for recycling of others things which everything in that area is garbage dirty and probably attracting more bugs and worse maybe rodents. I also didn't get my deposit returned to me seemed this is the second place in a month that's done this. I still haven't gotten my deposit from the facility I dropped a uhaul trailer at in Medford Oregon! Plus, the trailer I contacted for in Medford to come to NC ended up with a flat and the tire expert told me that Uhaul should've never allowed that trailer out of the parking lot, let alone travel the distance I had to. Now Uhaul owes me $120.00 that I'm sure I'll never see. Uhaul used to be on top of their game 100% and there's no excuse for the decline in all areas if customer satisfaction. I think it's time for me to look into other options if this is the new normal for all Uhaul locations because I've dealt with nothing but worse service since I left the Uhaul in Charlotte earlier this year. I'm very disappointed!Michele C. | First Impressions
I need to access the storage after hours and couldn't ! Disliked that.Destiny K. | Overall Experience
El cliente no dejó un comentario.Rachel W. | Overall Experience
El cliente no dejó un comentario.BETZAIDA k. | Overall Experience
Customer Service guy was awesome!!! All of them were nice though.Reginald S. | First Impressions
El cliente no dejó un comentario.RICHARD S. | First Impressions
The manager, Casey, went above and beyond for the customerEdward D. | Overall Experience
Only concerns were staff losing truck / storage reservations and alarms going off continuously while moving in the storage facility.William B. | First Impressions
El cliente no dejó un comentario.Sonya C. | Online Move In
What could have been a horrible moving experience, was made pleasant due to the resourcefulness of manager, Casey Griffins. I believe that Casey is an asset to the organization because of: high level of professionalism, ability to diffuse situations, caringness, humility, and just being a genuine human being. I hope that Casey will one day be afforded the opportunity, to positively impact staff throughout her region.MAXINE H. | First Impressions
Contactless loved itAurthur B. | First Impressions
El cliente no dejó un comentario.MATTHEW M. | First Impressions
The staff were customer needs oriented. They made me feel very welcome, took their time helping me. That's awesome customer service! The facility and grounds were clean and well maintained. Interior was comfortable, well lit and odor free. I will recommend this facility to anyone that inquires. And the bonus was first month free! Awesome job guys.DEBBIE L. | First Impressions
El cliente no dejó un comentario.Liston M. | Online Move In
Everyone was so nice and helpful! Will definitely recommend to anyone in need of a storage unit!Andrea B. | Overall Experience
Perfect experience!MILTON H. | First Impressions
El cliente no dejó un comentario.Deborah K. | Online Move In
Great staff. Very helpful. I really liked the dolly to help move I and out. Very easy to unpack due to backing right up to the door.Kimberly R. | Overall Experience
Everything was great however I was under the impression a lock would be in my unit there wasn't one so we had to go buy a lock.Michelle B. | Online Move In
Super nice staff very helpful and kind.Kimberly R. | First Impressions
El cliente no dejó un comentario.Anthony C. | First Impressions
El cliente no dejó un comentario.Barrett K. | First Impressions
Love this uhaul location and access. Tjs for everythingLinda J. | Overall Experience
El cliente no dejó un comentario.Simonia G. | Overall Experience
El cliente no dejó un comentario.Kelly S. | Overall Experience
The staff were super helpful and friendly. The place was organized and clean.Crystal Y. | First Impressions
El cliente no dejó un comentario.CORY S. | Overall Experience
El cliente no dejó un comentario.CORY S. | First Impressions
El cliente no dejó un comentario.gary w. | First Impressions
Your storage unit it gave us cockroaches BAD! Hated almost everything about that place! Except for manager Casey she was the most helpful person there and was very understanding and caring employee!BRE C. | Overall Experience
El cliente no dejó un comentario.Jordan l. | First Impressions
El cliente no dejó un comentario.Louis S. | Overall Experience
First staff member told me we could have our Uboxes moved to storage area anytime during business hours and no need to schedule ahead of time. Second employee told me we needed to give a 24 hour notice, so I gave 72 hour notice. Showed up at 0730 and staff member informed us forklift operator doesn't start until 8:30. Wish they would have told me this when I scheduled. Then staff member couldn't find our storage unit reservation so we spent time getting that set up. 8:30 comes and no sign of forklift operator so employee texts him and was told he's on his way. Operator did not arrive until 9:10or later. We waited until 9:30 and no sign of boxes, went to office and no one told him we were waiting for boxes. He was very polite and got the boxes moved quickly. Staff members need trained on dealing with Ubox customers because every time I spoke to someone, I was told something different. I have also tried for 2 weeks to talk to Kasey about getting a discount and I'm always told she'll be in at such and such time, but when I call she's not there. I spent 2 hours waiting around for our Uboxes due to poor communication by your staff. I would like a 20% monthly discount for the inconvenience your team caused my family. Thank you, Sandy HenrySandy H. | First Impressions
That place is so nicely kept I wanted to move in.AL J. | First Impressions
El cliente no dejó un comentario.Myleciee B. | First Impressions
Very clean and pleasant staffColeen L. | First Impressions
There was rap feces all over my furniture and drawers very nasty I as assured there would be no mice rats or roaches if I paid for the temperature controlled rooms. I have to throw away thousands of dollars of furnitureJimmy K. | Overall Experience
El cliente no dejó un comentario.Lisa P. | Overall Experience
The entire staff at this Uhaul facility are excellent, helpful and friendly. The door in one of our storage units was out of its track and we couldn't open it. One of the employees helped us open it, but we couldn't close it. Had to empty it out, the same day we paid for it. The manager did provide us with a refund.Ed W. | Overall Experience
El cliente no dejó un comentario.Colby P. | First Impressions
Very professional and very helpful staff. I would highly recommend.JOIE G. | First Impressions
El cliente no dejó un comentario.Crystal M. | Overall Experience
After searching for my storage locker for 15 minutes even with the map I found it to not have elevator access for the second floor as well as there was no lock inside the unit as stated in the instructions. At this time I was not able to move into the storage that was rented. I would like to be contacted by management to resolve this.Larry L. | Online Move In
El cliente no dejó un comentario.JANE B. | Overall Experience
El cliente no dejó un comentario.Nora E. | First Impressions
There is a big deal that if you rent or lock-in a truck rental the storage is free for the 1st month (it also can be rented only month). I locked-in the truck on Aug 8th having the storage as well. Yesterday during the check-in the system was charging full cost. Needs to be reviewed.Thiago F. | First Impressions
El cliente no dejó un comentario.Wayne H. | First Impressions
This facility was fantastic. Everything was very clean and secure. The staff was great and willing to help when needed.Rebecca W. | Overall Experience
Anthony was very professional and he went way above and beyond with helping us with the storage we required. He thoroughly explained everything about the storage units. The storage facility is very well maintained. I will be using his Uhaul facility for my future needs and will highly recommend it to family and friends.Ed W. | First Impressions
El cliente no dejó un comentario.Tyrone J. | First Impressions
El cliente no dejó un comentario.Evelyn J. | Overall Experience
Staff was extremely Friendly and helpful.Joseph T. | First Impressions
El cliente no dejó un comentario.Evan P. | First Impressions
Super friendly staff! Clean facility with easy access.Laura O. | First Impressions
The young lady that helped me was very kind and helpful. Made sure i was taken care of before I left and i really appreciate that.Terence N. | First Impressions
El cliente no dejó un comentario.LORI E. | Overall Experience
El cliente no dejó un comentario.Victor V. | First Impressions
Have knowledgeable veteran staff in your office at all times to wait on assist and help customers. It is managements responsibility to properly and thoroughly train individuals to do their job effectively In order for them to effectively thoroughly and efficiently take care of customers without delay. Please and thank you work the evening and weekends and help your employees be better the excuse I'm new is no excuse at all!Terri M. | Overall Experience
El cliente no dejó un comentario.Anthony W. | Overall Experience
Anthoney was great his current employees not so much. You can tell where they were lacking the same knowledge and customer service as Anthoney. If he could be duplicated it would be an great experience fore everyone.Taijah B. | Overall Experience
El cliente no dejó un comentario.Bianca H. | First Impressions
El cliente no dejó un comentario.Stanley C. | Overall Experience
Caleb was very friendly and accommodating!Anthony W. | First Impressions
El cliente no dejó un comentario.John W. | Overall Experience
El cliente no dejó un comentario.Mary T. | First Impressions
Horrible storage unit rental in Sanford NC Staff compromised another customers privacy and experience Concord NC very unprofessional left me standing in the store aloneJennifer E. | First Impressions
El cliente no dejó un comentario.Avis W. | First Impressions
Everything was great. I only stopped renting the unit because, like a lot of people during this current crisis, I lost most of my income streams and could no longer afford the cost.Thomas B. | Overall Experience
El cliente no dejó un comentario.Ed H. | Overall Experience
El cliente no dejó un comentario.Capricia C. | Overall Experience
Thank you! Well maintained and great service!Jennifer S. | Overall Experience
El cliente no dejó un comentario.Hershel T. | Overall Experience
Very clean and helpful..Shelia C. | Overall Experience
All the above are true, however the actual customer service was not friendly. Once it was our turn the gentleman behind the counter did not say good morning or even say how can I help you. He gave us a what do you want look and then no thank you or have a good day.Joseph V. | First Impressions
The turnover rate was high and lack of communication. I had tons of mouse poop through my storage unit. I started making complaints 8 months ago and nothing was ever done. I'm extremely dissatisfied with everything. I would report it to the person inside and was told a manager would contact me. I wouldn't get a return call. I even made the complaints through customer service and they would send an email to the site manager. As per usual no return call. I paid way too much money for the terrible service from the staff and the fact that the mice had torn stuff up and pooped on my stuff. Moved everything out on 2/22/2020. At this point I will not recommend unwilling to anyone. The experience was the worst I have ever had with a storage place. Please contact me if you have questions. 919-353-4424. But I'm sure this will be not get the correct attention also.Nichole F. | Overall Experience
El cliente no dejó un comentario.Carie H. | Overall Experience
El cliente no dejó un comentario.Lanesha C. | First Impressions
Fast and courteousShelia C. | First Impressions
Keep up the great work and service. ThanksJames P. | Overall Experience
ExcelenteDiane H. | Overall Experience
Great experienceJennifer W. | Overall Experience
This is not Cathy and is not Cathy's email. I called yesterday and had the email removed from her rental contract. Yall people are about as stupid as they come.Cathy P. | First Impressions
Staff was extremely friendly and helpful on the phone as well as in person. Facility is immaculately clean.LORI E. | First Impressions
Staff is very helpful, explains everything perfectlyPenny F. | First Impressions
Great serviceShelia L. | Overall Experience
Receptionist was excellent. Units hallways are small.Derrick C. | First Impressions
A+ serviceCody W. | First Impressions
My only recommendation is the mattress mover that you have at your local site, to rent it to local handicap folks like myself to move local. I know you will make money..CINDY J. | Overall Experience
Helpful and professional service.Mike D. | First Impressions
Customer service was great.John W. | First Impressions
Very easy set up , went in picked my truck up I had on reserve and rented out a temperature control unit up as well same day , and I was doneJames A. | First Impressions
noneKiona J. | Overall Experience
Thank you...GLEN m. | Overall Experience
This company is very nice with great employees and customer service. I got everything I needed thank you.Deangelo Y. | First Impressions
Smooth transaction.Jamie H. | First Impressions
Fast easy processTesha B. | First Impressions
Our first encounter with Jamesha made our time there perfect. She was courteous professional and went over and above to help us solve our issues. She is a keeper. Thanks Jane and Anthony LittrellAnthony L. | Overall Experience
the folks were very nice and the storage unit we rented was real cleanCINDY J. | First Impressions
Jamesha was very very kind and helpful. She is a keeper!Anthony L. | First Impressions
Great customer service. Very clean facility. Made a big move easy.GERARD F. | First Impressions
Need more employees on the the weekends. This place can get very busy!Evan T. | First Impressions
Leslie went far beyond great customer service. I phoned several times with general and specific questions and she was always courteous and professional. Wonderful representative for your company.mary lee h. | First Impressions
Great, and swift customer service, courteous kind, efficient, accommodating, prompt, knowledgeable, clean and organizedTerri M. | First Impressions
Maybe the double doors can be open until 10pm. And have a automatic lock system in place .Marcy H. | Overall Experience
My unit was too far from an exit.BARBARA B. | Overall Experience
Staff was lazy and non-professional both in person and on the phone. I would never recommend this place to any of my Sanford friends or family.zach m. | Overall Experience
Very happy with my experience there. Leslie was nice and helpful even though she was the only one there. Very impressed with the speed she loaded my U-boxes, helped customers, and got me on my way.Mathew N. | Overall Experience
Great customer service and facilities are awesome!ERIC W. | First Impressions
Staff very friendly and was able to answer any questions I hadLaToya L. | Overall Experience
Friendly staff was very helpful dropping off and choosing a storage unit. Would definitely use them in the future as well as recommended them to others.Amanda A. | First Impressions
Great efficient, knowledgeable, professional service. Great customer service and clean facility.Terri M. | First Impressions
Great Customer Service.TYRONE H. | First Impressions
From start to finish, customer service was very impressiveangela p. | Overall Experience
I was told I had rented a climate controlled storage bin and it wasn’t and I had mold on my furnitureBen H. | Overall Experience
Great staff & MgrKimberly S. | Overall Experience
Leslie the manager is fantastic.Amanda D. | Overall Experience
Excellent service!mark g. | Overall Experience
i love itTonia T. | Overall Experience
The facility and staff was wonderful.Phillip K. | Overall Experience
I had an issue when first got storage unit but the Mgr took care of the problem. very clean and safe facilityALICE B. | Overall Experience
My stuff was destroyed inside the unit and no help of care was given about this.Lesley W. | Overall Experience
Facility clean and well maintained at all times while we rented. We felt secure going there.SYLVIA L. | Overall Experience
Staff is friendly and very helpful. Will do business again.Daniel N. | Reservación
Overall, I was very please with the service I received at this particular UHAUL facility.All personnel were extremely friendly,professional, and always available when I needed them. Thumbs up!!!robin g. | Overall Experience
Very clean and well maintained, but some of my belongings did have rodent dropping on the boxes, so there is a need for better traps probably. There was no evidence of any damage that I saw right awayKeith S. | Overall Experience
Expensive compared to comparable units.ERIC F. | Overall Experience
Corey and his crew were outstanding and I so enjoyed doing business there. Thanks CoreyJanice A. | Overall Experience
Very nice center. Corey was a life saver. He was amazing.SHERRY G. | Overall Experience
The staff was excellent. Very friendly, informative and accommodating. I will certainly refer this facility and if I need storage I will be returning.DIANA W. | Overall Experience
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