Customer Reviews for U-Haul Moving & Storage of Sanford

2,046 comentarios

2701 S Horner Blvd   Sanford, NC 27330

(919) 842-3309

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(919) 842-3309

2701 S Horner Blvd
Sanford, NC 27330

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Michael G.  |  First Impressions 
Clasificación:
5.0

Hospitality was awesome quick service

wanda r.  |  First Impressions 
Clasificación:
4.0

I was never actually in the unit. The two units I do have are fine and I expect to be moving out in a few months. The manager, Casey Griffin, is exceptional! Her staff, though not always able to provide answers or resolve a problem, are always very friendly and they do try their best to solve problems. I will tell you that the experience of renting the u-boxes in Napa was nightmarish and I would never use the service again. Why does this matter? Because my husband and daughter are moving here in March and they won't be using U-haul because of problems I had. There are multiple options for storage in this area and I will compare them before choosing one. Thank you! Kathy W. Kirkland

Kathy K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RICKY S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Luke M.  |  Overall Experience 
Clasificación:
5.0

Quick response to needs and provided services in a timely manner. I would use them again.

Beverly W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alejandro C.  |  Overall Experience 
Clasificación:
4.0

Thanks respectfully company and employee’s

James P.  |  Overall Experience 
Clasificación:
5.0

Great place to store and protect your personal items

Jordache T.  |  First Impressions 
Clasificación:
5.0

Communication skills could b better amongst employees and customers, but overall a great place to store and protect your personal items

Jordache T.  |  Overall Experience 
Clasificación:
5.0

Fantastic customer service.

JOSEPH C.  |  Overall Experience 
Clasificación:
5.0

Great Staff and facilities . I rented a large truck, a Storage facility , and a appliance dolly. Staff GREAT 

Steve G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

MAXINE H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ASHTON S.  |  First Impressions 
Clasificación:
3.0

Some type of rodents got into my clothes and linens. And the bathroom was always dirty. The prices are way too high. And when you call to try to reach someone it's hit or miss. I left 3-4 messages about an issue and no one ever called me back.

Aileen C.  |  Overall Experience 
Clasificación:
5.0

I must say this, that this time Uhaul most definitely exceeded my expectations. Mr. Joshua, was as always very kind, respectful, kind, and very knowledgeable. What he promises he delivers them. Thank you U-Haul for having Joshua as a part of your team. You definitely need promotion and more money. Thank you Joshua for being so awesome.

MARCUS C.  |  Overall Experience 
Clasificación:
4.0

An additional access door on that long side would have been most helpful. As it is, someone with mobility issues might find it difficult to come & go. Loved the young lady at the front desk; she's a keeper.

Jackie H.  |  First Impressions 
Clasificación:
3.0

I was told online that this was a drive up and store facility and when I got there it was not. The only available storage was a good 300 plus foot walk from the loading dock. Carts were provided but to have to make several trips would not be convenient for me. The staff was good and told me they would cancel my reservation. It threw me for a loop because I am military and I thought everything was set. Now I am scrambling to find storage.

CHADWICK A.  |  First Impressions 
Clasificación:
5.0

OMG to say Casey is GREAT at what she does is an understatement…. I called several different Uhauls places and got the Uhaul call center which I got a call back from the local site saying the call center has overbooked them and they needed to change my pick up time. I took a chance and called Casey's store and was told to come on and a truck would be waiting for me.. Got there and she made it happen .. our other storage plans fell through and again I called Casey and said hey I need storage and she said I got you when you get here … she is a problem solver .. and worked to make her customers happy… what stood out the most is when she explained something to me and my response was really Casey you should have said this and she said "but I will not go home with that on my conscious because that would not be the truth ".. she was a blessing !!! I'm sure she will be my go to Uhaul site in the future !!

CASSANDRA W.  |  First Impressions 
Clasificación:
5.0

Cordial staff and easy registration process.

Beverly W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CRYSTAL M.  |  First Impressions 
Clasificación:
5.0

Couldn't be more happy with their customer service. Friendly and very helpful staff!

Armando O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cesar C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Colby P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

patrick s.  |  First Impressions 
Clasificación:
5.0

Casey was extremely helpful and kind. Certainly felt at ease if I needed any assistance or had any questions!

Justin T.  |  First Impressions 
Clasificación:
5.0

I used this location as a drop off for my trailer, I picked up a trailer and I rented a unit. All the staff were super friendly and very helpful. The forgot to check my unit out when I moved out and I was charged, but when I went in to talk to them about it they were very apologetic and helpful. They made things right. This location is very bust and deserve to have more staff on! Thank you for all your help!

RICHELLE H.  |  Overall Experience 
Clasificación:
5.0

Joshua the assistant manager made everything worth while. I needed 10 by 10 storage and they had none. He combined two 10 by 5 for me and give me a month free on both of them. His customer service wowed me for sure.

MARCUS C.  |  First Impressions 
Clasificación:
5.0

The staff was very tentative and patient. Worked with getting me a good spot to store goods. Got help with backing the trailer up as I"m a rookie :) Thank you kindly!

Aaron L.  |  First Impressions 
Clasificación:
5.0

The corporate stores are far superior to dealers. The Sanford storage location - Josh & Caleb were so helpful in getting me a unit that would hold all my belongings; there were several issues with reserving online but they got it figured out.

Karrah Z.  |  Online Move In 
Clasificación:
2.0

On two separate occasions, the employee(s) tried to say that my debit card was not on file when it clearly was. This was confirmed by Kaitlin. The first time it resulted in us leaving our things in the truck overnight, Just so happened we had a lock. The second night (last night) that guy tried to say we didn't have a card on file , according to my Son ( I was not with him) the guy was dropping the "F" bomb repeatedly. My son was there with just his girl friend. The guy gave him an upstairs room , knowing he was by himself with a hutch and a five piece dinette set. Having worked all day, my Son asked if he would help him really quick and was told no but if he hung around for 2-3 hours he would help him when he got off work.

Deborah K.  |  First Impressions 
Clasificación:
5.0

U haul has been pretty reliable over the years, please keep up the good work

Evan S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

JUAN D.  |  First Impressions 
Clasificación:
4.0

While the staff was helpful and nice, we had an issue with the storage unit we initially reserved. We had to get another unit. We were on a time crunch and 30 minutes was wasted trying to find a unit that was available for us. Thankfully the staff was super friendly and made accommodations. I think that uhaul needs a better system to make it easier for staff and in the future, they don't run into the issue of people reserving units that aren't actually available.

Abraham N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cherrelle S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

leslie P.  |  First Impressions 
Clasificación:
5.0

Everybody was super friendly and nice

RICHELLE H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

deborah m.  |  First Impressions 
Clasificación:
3.0

I had put above average rating, but there are 2 huge issues I have to note, and after writing them out I dropped it to average. 1) the alarm in the storage area. Doesn't seem to be any rhyme or rain why it goes off, but I was there laying for 2 hours and it seemed to go off every 5 minutes. It's ear piercing, which is good, but when there are several people logged into the system, it shouldn't go off that much. 2) I didn't expect to be as tall as the ceiling in the locker. Very low height, and one has a pole right snack dab in the middle. That made loading furniture difficult. If I only had that locker, would've been impossible. Clean, well lit facility. Friendly staff. Lockers were supposed to be picked for me before I returned with my stuff, but weren't. Good thing I got there early enough to do all the selection process before my moving help arrived.

Brent E.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID S.  |  First Impressions 
Clasificación:
5.0

UHaul is the number one equipment rental company there is. The friendly staff goes beyond the scope of customer service they treat up like family.

Jesse E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Edwin B.  |  Online Move In 
Clasificación:
5.0

Friendly staff. clean facility.

Bob A.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Kimberly R.  |  Online Move In 
Clasificación:
5.0

No additional comment needed

Torrie P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MELISSA G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Danyiel Marie S.  |  First Impressions 
Clasificación:
5.0

Customer Service guy was awesome!!! All of them were nice though.

Reginald S.  |  First Impressions 
Clasificación:
5.0

What could have been a horrible moving experience, was made pleasant due to the resourcefulness of manager, Casey Griffins. I believe that Casey is an asset to the organization because of: high level of professionalism, ability to diffuse situations, caringness, humility, and just being a genuine human being. I hope that Casey will one day be afforded the opportunity, to positively impact staff throughout her region.

MAXINE H.  |  First Impressions 
Clasificación:
5.0

Contactless loved it

Aurthur B.  |  First Impressions 
Clasificación:
5.0

The staff were customer needs oriented. They made me feel very welcome, took their time helping me. That's awesome customer service! The facility and grounds were clean and well maintained. Interior was comfortable, well lit and odor free. I will recommend this facility to anyone that inquires. And the bonus was first month free! Awesome job guys.

DEBBIE L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Liston M.  |  Online Move In 
Clasificación:
5.0

Perfect experience!

MILTON H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah K.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Barrett K.  |  First Impressions 
Clasificación:
5.0

The staff were super helpful and friendly. The place was organized and clean.

Crystal Y.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Colby P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Avis W.  |  First Impressions 
Clasificación:
4.0

Receptionist was excellent. Units hallways are small.

Derrick C.  |  First Impressions 
Clasificación:
4.0

Very easy set up , went in picked my truck up I had on reserve and rented out a temperature control unit up as well same day , and I was done

James A.  |  First Impressions 
Clasificación:
5.0

Leslie went far beyond great customer service. I phoned several times with general and specific questions and she was always courteous and professional. Wonderful representative for your company.

mary lee h.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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