Customer Reviews for U-Haul Moving & Storage of Salisbury

4545 comentarios

1 Merrill St Suite #15   Salisbury, MA 01952

(978) 462-3058

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(978) 462-3058

1 Merrill St Suite #15
Salisbury, MA 01952

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

After about 150 miles I found that trailer tires were getting hot Suspect that the wheel bearings were tighten to much It also showed in my mileage, if kept going down further I drove

ZBIGNIEW M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
3.0

Some of the staff are great, others seemed like you were bothering them by coming in. At times you have to wait for someone to be in the office to assist you. Storage room area was extremely clean, and well maintained. Good number of carts available.

Bradford S.  |  Overall Experience 
Clasificación:
4.0

Trucks are in tough shape. Ignition on the one I had was partially broken and you had to fiddle with the key to get it to work

Brad S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURA W. 
Clasificación:
4.0

Yes, but I would tell them it's not price you see on the trucks.

Debra L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID F. 
Clasificación:
5.0

I was a customer for 12 years and other then having to pay the monthly rent it was a good experience. Thanks for the good service

MARY M.  |  Overall Experience 
Clasificación:
5.0

Make sure their printer is working to provide hard copies for customers

PHILO THOMAS F. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher C. 
Clasificación:
5.0

We have used this u-haul location for all our large and small moving projects. The staff and equipment are five stars. We highly recommend them.

RICHARD W. 
Clasificación:
5.0

Great service

CHESTER H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Todd G. 
Clasificación:
3.0

Overall a good experience. However when it was time to call up U-Haul to schedule the drop-off of the U-POD, I was placed on hold by two different people for over a total of 26 minutes before I was able to find out when the U-PODS were going to be delivered. There was no option to leave a message for a return call. I suggest that you look in to improving the telephone experience.

richard S. 
Clasificación:
3.0

1.) The quoted price is bogus! I reserved a truck for $19.95 w/ $.69/mile. I went 42.8 miles and I ended up paying close to $90?!!! Will think twice @ using UHaul again... 2.) The van reeked of cigarette smoke. I was gagging and ha to open all the windows while driving and it was raining!! I should get a refund. 3.) CSReps could be a little ore helpful during the rental process...Explain charges before I sign anything, give me a paper receipt, show me the vehicle (actually walk me to it and review the damages with me), and actually make eye contact with the customer! 4.) What would you folks do if your customer did not own a Smartphone? You wouldn't be able to do business, apparantly. Remember the less relationship you build with the customer, you are opening up the great chance that the customer will go somewhere else where they feel more welcome. 5.) Why can't I actualy call and talk with the UHaul Store? This is absolutely ridivulous!!! I want to talk with a store rep! Not some 800# in Whereever, USA!!

MARK S. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRISTAN L. 
Clasificación:
5.0

All was great easy check out

RICHARD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIAN E. 
Clasificación:
4.0

The first truck had a non functioning cabin fan, No AC, and no defogging which was a problem as it was raining. The second truck had a huge shaking issue at highway speeds. I've had good trucks from Salisbury UHaul before, so I hope this was just bad luck. But I would recommend give these trucks a solid inspection. It made for a frustrating day.

MARK G. 
Clasificación:
5.0

Darrel from methuen mass was excellent. He was able to secure me a unit in Salisbury mass with the 1st rental month being free plus a lock. The crew in Salisbury were very friendly and helpful, very down to earth people.

Matthew G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID S. 
Clasificación:
5.0

Overall, easy seamless process.

David S. 
Clasificación:
4.0

Truck leaks water inside the upper storage area. Returning the truck was a hassle and getting my deposit back was even funner. The office didn't have the receipt even though checked the truck in from it being returned after hours.

DEREK D. 
Clasificación:
1.0

I had a hitch installation purchased in Saco maine and somehow the appointment got booked for Salisbury Mass almost 100 miles away. To date it has not been rectified.

William G. 
Clasificación:
5.0

You guys did great !

MATTHEW C. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN R. 
Clasificación:
5.0

The agency seems to be improving.

CLIFFORD G. 
Clasificación:
5.0

great staff

Andrew M. 
Clasificación:
5.0

friendly and very helpful!!

KENNETH D. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER M. 
Clasificación:
4.0

Getting in and out of the facility was difficult. The doors were continuously broken. Also the rates continued to have significant increases year after year.

NATHANIEL W.  |  Overall Experience 
Clasificación:
5.0

I am happy to have U-Haul as my storage unit manager while I am in the process of selling my house. It is reassuring that my belongings are safe and accessible.

Laurie K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHLEEN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

RALPH O. 
Clasificación:
3.0

Scheduling should be done more than 1 day on advance as there were nothing but issues with my reservation the day before and the day of, which will make me think twice before using uhaul again.

Monica D. 
Clasificación:
5.0

Exceptional Experience ~ professional team Go Salisbury Massachusetts UHAUL

Richard B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nikole G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy C. 
Clasificación:
5.0

Excellent Prompt Customer Service

KATHLEEN L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jason F. 
Clasificación:
2.0

Get new management.

CLIFFORD G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard B. 
Clasificación:
3.0

Location was fine. U-Haul corporate is totally useless. You can't build apps that work or provide any level of customer service. Even 1hr on hold to talk to someone. This was the worst experience I have had in a very long time. Only the fact this location is close or I would never ever do business w U-Haul. And worse your customer support person was not provided any tools by corporate to address this bad experience!! I will be posting the chat and story to social media so other can understand how bad U-Haul is!

Philip K. 
Clasificación:
5.0

The uhaul employees were helpful and the process was super easy

Rochelle P. 
Clasificación:
4.0

Uhaul switched the location of the truck at 6:30 the day before moving to a location that was over an hour away from the original pickup location. They said they called, but I went to call back and it was to a number that indicated it was disconnected. When I called the general customer service line I was never able to talk to anyone. The workers at the Salisbury location were helpful and nice though, all the credit in the world to the workers at the physical locations. Why uhaul can't send an email or text in addition to calling from a number that did not leave a voicemail and can not be called back is absolutely ridiculous. This is a budget moving rental company and it definitely shows, completely wasted my time and money.

Gregory F. 
Clasificación:
4.0

The phone app claimed not to know where I was. Everything was enabled and has not changed since I used the app successfully. The location part of the app did know just the check in part did not. This is a bug please fix it.

PAUL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark B. 
Clasificación:
1.0

Hello This is in response to the motorcycle trailer that I rented from UHAUL in Salisbury, Mass on Tues, August 3rd.  I rented the trailer for ONE DAY.  I returned it that same day at the same location.  The person working at the UHAUL in Salisbury was present in the store. He came out and told me to drop the trailer off at the designated spot. He said I was all set.  I asked if I needed to check it in or complete a return process. He said no.  He was dismissive and pretty rude. It was almost 7 PM and he was hurriedly trying to close up and go.  When I pressed him that it didn't seem okay to just leave the trailer he said, "I don't know what to tell you man.  When they come in in the morning they will see the trailer and check it in. You're all set." This person obviously did not care to do his job correctly so I took a picture of the trailer and sent the picture to the email that had the rental agreement.   On August 6 I got a message from Chris Gorman with UHAUL Customer Service.  His message said the trailer has not been checked in and replied and told him what happened.  He created a customer action file #332765 and told me a manager would be in. contact within 72 hours.  I never heard back. Today, August 17 at 4:30 PM I got a notification from my bank's fraud alert saying UHAUL was trying to charge $1,014.63 to my card.  I went down to the Salisbury store immediately and spoke to the person at the store who originally rented me the trailer that morning.    He checked his system and FOUND the trailer at the location so he said he was able to close the rental contract.  He gave me a receipt but said I should contact the store manager Joshua Roach next week. I have called my bank and explained the situation to them.  I have locked my card so I cannot be incorrectly charged the $1014.63 again. PLEASE MAKE SURE THAT THIS ERROR ON YOUR END IS FIXED. Bryan Ronayne978 996 0696

Bryan R. 
Clasificación:
5.0

Effortless equipment rental. Salisbury u haul had what I needed, and I was on the road in no time. Thank you!!

JON C. 
Clasificación:
2.0

The guy that waited on me was immature, rude and lacked focus. He gave me the keys to the wrong van. I had to return to uhaul to have the contract redone which slowed me down by an hour. My return of the van was just the opposite. Young man was great!

JUDITH H. 
Clasificación:
2.0

We chose Uhaul Storage as the location was convenient for what we were looking for and not for the service or management. Do not waste your time on the website looking for a unit to rent/reserve. The online reservation and email confirmation you receive mean absolutely nothing. If you call them or speak to them in person they will tell you that the units are given out first come first serve at physical check-in and that the reservation you have taken the time to make does not hold a space for you. Moving in itself is stressful enough, but packing all week and moving all day, hours in a truck, and then finding out that the storage size you are requesting is sold out that day is not available when you plan to arrive is just the most unsettling news. Luckily while we were a just a few hours from arriving to the facility they called us back and told us a room had just opened up. There should be a way to be able to reserve ahead of time and pay in advance in order to hold a room for your arrival.

Ava P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Emily L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen O. 
Clasificación:
5.0

Customer service was very good, very helpful and accommodating. I had to alter my truck rental date and had no problem.

WILLIAM M. 
Clasificación:
4.0

Very good service. Very good equipment & overall experience.

JAMES Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael T. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTIN P.  |  First Impressions 
Clasificación:
4.0

A lock was supposed to be included in the rental of the storage unit and was supposed to be found just inside the door of the empty unit but there was no lock and when I returned to the office was told that they were out of stock, fortunately we had our own from a previous rental! Otherwise a great rental experience so far. I rented a truck too. Pleasant staff, his name was Matthew. Glad that I walked in to do the rental, I was repeatedly placed on eternal hold when I telephoned to reserve a unit and truck.

WILLIAM M.  |  First Impressions 
Clasificación:
5.0

The team was great there. However the truck I was supposed to rent was a 15ft. It was not returned on time and the staff made accommodation to get me into a 10ft but that was not big enough. I had to ask family & friends to help as I could not fit everything in the 10ft. I understand this was out of there control but was frustrating. Other than that the team did a great job.

dave C. 
Clasificación:
3.0

A/C in truck didn't work on the hottest day of the summer so far. Whne I turned the lights on the dashboard area went out. Upon return I asked the worker cleaning the truck in front of me if I should leave the keys in the truck. His answer didn't make me feel at all confident that he knew anything so I took the keys inside. I have had better experiences at this location so I'll chalk this up to the Covid Era. Hopefully things will get better everywhere soon.

SCOTT S. 
Clasificación:
1.0

The tire pressure monitoring system was inoperable and the maintenance indicator was on with a message showing. The contract showed the incorrect amount of fuel, I took pictures before and after informed people left the vehicle with more fuel than it had when I picked it up and informed people again, took pictures again, was told it would be corrected before I was emailed my final receipt. Final receipt showed you had charged me for 2 gallons of gas even after being reminded over & over. I have yet to get a response from customer service and here you are asking for survey responses. Refund my $9!

DONALD D. 
Clasificación:
5.0

Salisbury Uhaul is a first class operation. I go there everytime I need a truck!

JEFFREY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jay M. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL C. 
Clasificación:
3.0

I was given a truck that did not start, after I specifically asked if I would have the same problem again with the same vehicle, I was told no. I had the pleasure of trying to get the truck to start for over an hour at 5:30am, to have a truck that was unable to be shut off the entire day, even through re-fueling. When I brought the truck back, another employee advised me they knew about the ignition issue, and offered me a 9$ re-fund. Comical.

COLBY S. 
Clasificación:
5.0

Polite and efficient employees. No complaints

RICHARD M. 
Clasificación:
5.0

So quick and fast it was hard for me to believe I was done. I have used this location before and there service it second to none.

Richard P. 
Clasificación:
4.0

El cliente no dejó un comentario.

RICHARD K. 
Clasificación:
5.0

The woman that delivered our box was fantastic. She needs a raise, very helpful capable person!

kim M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darcy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Florence P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Florence P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Geoffrey H. 
Clasificación:
1.0

security key did not work the whole time i rented the unit

Tammy P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY S. 
Clasificación:
5.0

Everything was smooth up until pick up. Uhaul missed my guaranteed delivery date, they did not notify me, and I had to go to a different location to unload my box. This location was farther away than the one I agreed to when I signed the contract.

Sarah B. 
Clasificación:
5.0

El cliente no dejó un comentario.

NATHAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIE M.  |  Overall Experience 
Clasificación:
2.0

Poor communication. I understand the whole pandemic thing and that items are backorderd for long periods of time, but the communication with regard to this is poor. You can at least have the courtesy of keeping the customer updated.

peter R. 
Clasificación:
5.0

The initial truck that I picked up had a ramp issue and both Nathan and Adrian reconciled it by providing another truck. Third time that I have utilized this facility and have always received excellent customer service. Inwould higly recommend this location.

james A. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD A. 
Clasificación:
1.0

WARNING!! Worst customer service ever!! And Josh the “supposed” manager is horrible to deal with!! They RUINED my Family's moving day on our first house!!DO NOT Ever go to Salisbury location!!! Called the BBB and they are currently being investigated for Non service and fraudulent charges Please Be Aware!!

Christina W. 
Clasificación:
5.0

Not an improvement, but tthe staff at the Salisbury MA location are awesome!

Carol C. 
Clasificación:
4.0

Having 2 people in the store would be helpful beyond that as long as you're not in a rush and don't mind interruptions from other customers after youve waited your turn it's ok. 2 people helping customers would make for a more streamlined and expedient check out and hook up experience THX

KENNETH A. 
Clasificación:
4.0

El cliente no dejó un comentario.

SCOTT W. 
Clasificación:
5.0

I booked for pickup in Salisbury and for some reason someone switched it to Billerica. It was a hassle to get a person on the phone to fix it. This is the 2nd time this has happened to me. The uhaul rep who waited on me in Salisbury was excellent. He was Very helpful, cheerful and efficient.

Martha D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREAS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul B. 
Clasificación:
5.0

Both Nathan and Joshua supported the rental of a pickup truck and trailer from the one location rather than having to travel to another site to pick up the trailer. Customer service at this location is excellent.

james A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert J. 
Clasificación:
3.0

El cliente no dejó un comentario.

stephen m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURA V. 
Clasificación:
3.0

Always worth the choice over other rental companies Easy online reservation Pleasant people at pickup counter.

CHERYLL C. 
Clasificación:
1.0

I had reserved a 20-footer for Saturday July 17th at 10:00 a.m. however when I got there, there was no truck available for me. I had the manpower and the time reserved and because of this I got thrown way off track. Not once did I get a call assuring me that a truck would be available. Sunday morning I called to see if there was one available and there was but it was smaller it was 15 ft. When I got home with it the ramp was stuck and did not work and inside the truck was very dirty on the wall it looked like dry blood. So that was returned to get another one because of the ramp. I was hoping to get a discount or some kind of compensation for my aggravation. I will be renting another truck later this week in hopes that I'm compensated somehow to make up for Saturdays and Sundays issues.. Thank you very much, Gina McGinness 603-777-2183

GINA M. 
Clasificación:
1.0

I did not travel the miles you show, next time I will take a picture of odometer. NO WAY

Eric M. 
Clasificación:
2.0

The front door lock system does not work correctly aren't worth correctly had to constantly go bug them to open the doors bug them to open the doors they should just replace the system consider replaced the system considering their charging almost $200 a month

fred c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank P. 
Clasificación:
4.0

The web-based self-check-in needs a major do-over! It ruins the CX at the start. It's slow, tedious & unstable (the page hung when trying to submit a photo.) It offloads tasks an agent could handle quickly entirely onto the customer. I would only use it again if a location was very, very busy and agents were unavailable.

RIchard N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joey J. 
Clasificación:
2.0

I did not like that you had to take a dolly and blanket in the truck. I understand that I would not be charged unless I broke the seal however it was another item to work around when loading. I asked for a different truck and was told that all the trucks had the dollies. I mentioned that I had rented multiple times point to point over the last 2 years and none of the trucks had these. The response was: “out of town trucks don't have the dollies and blankets”. So they are available!! Just after being told that they all have the dollies. I will look for a different uhaul location next time.

JAMES M. 
Clasificación:
3.0

No one EVER answers the phone, and if they do, they don't know anything and tell you to call someone else! Today I would have had to wait an hour for someone to pick up the phone (automated machine told me). Plus, my "free lock" was NOT placed in my unit like they said they would. We had to leave it unlocked all night!

Diane W.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Darlene S. 
Clasificación:
5.0

Staff was super helpful and friendly!!!

CHRISTINE S.  |  First Impressions 
Clasificación:
5.0

Staff are excellent and very helpful. Only recommendation is database seems to be slow when trying to do online bookings. Overall another great U-Haul experience.

James A. 
Clasificación:
3.0

I can't get into the building! My access code was not recognized

Anthony H.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

SCOTT C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

morgan r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

William C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DZMITRY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruno P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Iver J. 
Clasificación:
5.0

Service from the Associate was exemplary !

RONALD A. 
Clasificación:
5.0

Staff was very friendly, helpful, and personable.

Robert M. 
Clasificación:
5.0

The new vans are sweet! Great gas mileage, easy to drive, bluetooth for phones, lane assist and nice wide doors and plenty of lighting!

John B. 
Clasificación:
5.0

I stopped using your storage facility only because the price raises were too frequent. The facility, while mildly understaffed was excellent. I would NOT consider any other facility in the future.

Neil B.  |  Overall Experience 
Clasificación:
3.0

The air conditioning in the truck did not work properly. It would only go out of the windshield vents above a certain speed. There was not way to adjust the volume on the radio. The padlock did not work. - it would not lock. The armrest on the driver side seat was broken. Overall, the truck was poorly maintained. I feel like I was badly overcharged. The gentleman who waited on me was fine Dash he did a good job. But the truck was a disaster

GEORGE HERBERT B. 
Clasificación:
4.0

I know there's a spot on the website that mentions the possibility of getting a multi level unit .. or something like that, but I would perhaps not have rented it if I knew there was not an elevator. It was challenging and time consuming for me to carry things up the stairs without use of a cart, dolly, elevator.

ELLEN L.  |  Overall Experience 
Clasificación:
4.0

This facility is clean and convenient. The Manager (Adrian) is knowledgeable and the remainder of the staff (Alex) struggle, for example my reserved storage unit wasn't really reserved, and my unused cardboard box return which had been purchased earlier in the day was returned with a receipt, and yet I got a shrug of the shoulders and "something is wrong and we can't give you a return receipt but the money _should_ return to your CC in a few weeks", from the same employee who incorrectly told me my unit was reserved a few weeks ago. A+ would use again, but make sure you talk to Adrian.

Jonathan R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelley G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin N.  |  Overall Experience 
Clasificación:
5.0

The only thing that surprised me was that after only six months the rate went up.

Thomas G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

victor v.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JEFFREY C.  |  Overall Experience 
Clasificación:
5.0

what more can I say, Adrian is great to work with, alll is well from my end. but being the customer I have been for a very long time I think I should be given 2 free months of storage rental, same as nearby facilities are offering.

Leon F.  |  First Impressions 
Clasificación:
5.0

I was in a rush to empty out my storage unit and in doing so I pulled a couch across the floor out to the front door, and I put some scuff marks on the floor, the gentleman working was not very happy with me, but instead of making a big deal about it, he actually offered to help me get my unit empty I’m not sure of his name but a great job to him for his professionalism, thank you again

Michael W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul M.  |  Overall Experience 
Clasificación:
4.0

They seem understaffed, but still tried hard.

Thomas S.  |  Online Move In 
Clasificación:
5.0

No complaints

BRYAN C.  |  Overall Experience 
Clasificación:
3.0

Need an elevator or lift for second floor storage units. This is a storage facility not sure why there is no lift

James M.  |  First Impressions 
Clasificación:
5.0

The gentleman who helped me was excellent! Attentive, friendly, helpful. Your staff has always been very helpful but this young man, I think his name was Adrian was really great. He is an asset to your business. Thank you Ps. I am so lucky you are close by!

nita l.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

William P.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Princess Tanya N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C.  |  Overall Experience 
Clasificación:
1.0

The storage unit rained dead bugs when I opened it, however, the low rating is because I'm being harassed through texts and emails to rate my experience with uhaul. It makes me want to not use uhaul again. Also, I referred a friend to this uhaul, and they screwed up which size unit she wanted, twice, including making her go to another uhaul for the truck, which made her have to pay for the extra mileage on it.

Martha S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Denise B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

sonja f.  |  Overall Experience 
Clasificación:
5.0

What I enjoy most about this particular Uhaul are the employees. Never has there been a more friendly, understanding, straight down to earth collection of humans beings in one town let alone ONE BUILDING. Thank you all •• JET (Ashley Algren)

Ashley A.  |  First Impressions 
Clasificación:
5.0

Staff was super friendly and helpful!

Deborah K.  |  Online Move In 
Clasificación:
5.0

SINCERELY LOVE EVERY SINGLE EMPLOYEE THANK YOU ALL 🕶

Ashley A.  |  Overall Experience 
Clasificación:
5.0

Adrian was friendly and professional.

Nikole G.  |  First Impressions 
Clasificación:
5.0

The help was amazing! Not to mention it must be the cleanest facility I have ever seen! All around excellent experience.

Tom G.  |  First Impressions 
Clasificación:
5.0

Jamie McPherson, Center Storage Manager very courteous and professional.

Lisa D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

allen S.  |  First Impressions 
Clasificación:
5.0

Jamie was amazing! She was super helpful in helping keep our storage unit during a difficult time. She was always polite, passionate and easy to talk with!

kimberly s.  |  Overall Experience 
Clasificación:
5.0

I would like to single out Jamie McPherson for being very patient with our indecisiveness. Job well done!! 5 Stars for her!!!

Sergio A.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Alan C.  |  First Impressions 
Clasificación:
5.0

This is the second time our company needed storage service. Your organization in Salisbury Ma is a well oiled machine. If our future needs require storage services in the future we will return. Thank you to the Salisbury staff.

Jonathan B.  |  Overall Experience 
Clasificación:
5.0

Jamie was great to work with. Knowledgeable and helpful

stanphe e.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Marian L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

PAMELA U.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew T.  |  Overall Experience 
Clasificación:
5.0

The storage manager was very helpful who is a lady but don't remember her name. But when I went to pick up the truck to empty my storage on the 8th the facility assistant manager who was a gentleman he was very very disrespectful. He takes about the lady who helped me on the 6th real bad he said she should have never do what she did also his inter act with me was awful. My card didn't work to get me back and forth get every trip I made. The guy who was doing the vehicle cleaning etc had to help me. The so called assistant manager was so bad I refuse to ask him any more questions. Don't remember his name but in a rating of 1 to 10 I gave him a -50. My service was excellent on Wednesday the 6th but terrible on the 8th Thank you very much.

Godwin W.  |  Overall Experience 
Clasificación:
2.0

Staff was always friendly and helpful however every time I called or arrived in person at the office I waited at least 20 minutes for assistance. Most employees seemed poorly trained and the facility always seemed understaffed. Storage room itself was secure and clean and never had difficulty accessing it. I only moved out because the rate increases were significant.

Glen B.  |  Overall Experience 
Clasificación:
5.0

John, the Assistant Manager and Jesse, UBox driver were so HELPFUL and PROFESSIONAL. They both work out of the Salisbury, MA Uhaul office.

diane s.  |  First Impressions 
Clasificación:
5.0

The manager is very professional and pleasant to work with. I recommend this Uhaul dealership.

RUDOLF K.  |  First Impressions 
Clasificación:
5.0

Jon is amazingly professional even in the face of temporary belligerence, that I may or may not have displayed. Could you please send me an email of my inbox tracking information. I just want to make sure everything is copestetic. Thank you again you guys are the best

Jason A.  |  Overall Experience 
Clasificación:
5.0

Jamie went above and beyond to help us get this move complete! She was available after hours when needed and very friendly and helpful! ¡Gracias!

Jill S.  |  First Impressions 
Clasificación:
5.0

Great facility with helpful and friendly staff. Also rented a truck from here when I moved and the process for unit and vehicle rental were smooth and painless. Will definitely be coming back to rent from here next time I move!

Samantha H.  |  Overall Experience 
Clasificación:
5.0

It was wonderful to have some space during our transition.

WARREN G.  |  Overall Experience 
Clasificación:
4.0

The price of a 10 x 10 was not suitable to my means in the money I have I did move and I've been with you all for over I think six seven years I just needed a bigger space and Gordon is probably the best guy I know down there two other guys didn't help me at all though that's why I moved I didn't catch their name's.

David M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

carlos q.  |  First Impressions 
Clasificación:
5.0

Everyone was more than helpful and took the time to understand our needs. ¡Gracias!

Dina M.  |  First Impressions 
Clasificación:
1.0

This company doesn't have a clue about anything. Everytime I went there there was always a mess up. They had no clue what they are doing . I got over charged for a unit the first month that was supposed to be free because I rented a truck. Then I was supposed to be on automatic pay that they messed up and made me have a late charges.So all my stuff is out of this terrible place and. I will not be paying this months rent I had the bank stop all charges and changed my account number

Jay E.  |  Overall Experience 
Clasificación:
5.0

I found movinghelp.com to be difficult to use. The phone number on the website was disconnected. I had to hire an outside moving company to move.

christine r.  |  Overall Experience 
Clasificación:
5.0

John (I think his name is John) was super helpful. It was an end-of-the-month rental with an on-line reservation and some sort of U-Haul traffic/website mixup but he got me the truck. Not too happy about the website but super happy about Salisbury's efforts to rectify the situation. I'll call direct next time.

William B.  |  First Impressions 
Clasificación:
5.0

Storage Manager Jamie McPherson was a pleasure to work with when checking out - she made the process easy. Thanks Jamie!

Paul K.  |  Overall Experience 
Clasificación:
5.0

Everyone was friendly, helpful and professional. Very happy and impressed with facilities and crew. They are great.

Michael M.  |  Online Move In 
Clasificación:
5.0

The staff was great, you computer system however is slow.

Philip Z.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy D.  |  First Impressions 
Clasificación:
4.0

The Staff was always helpful and friendly.

Donna G.  |  Overall Experience 
Clasificación:
5.0

I had a great experience, no complaints at all. Everything was easy and other than one time I had to change out an expired credit card I don't think I ever had to visit the main office but to move in and out for the last five years. The fact that I don't know anyone's name in the office is a good thing but they were very friendly coming in and going out. Good job.

ALEXANDER P.  |  Overall Experience 
Clasificación:
5.0

This store is emasculate clean direct professional minded what a change and seeing the lot uncluttered straight up to the front entrance spot on. I give this GM high marks and to his staff the change is fantastic . Ron Ramseur

RONALD R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

crystal m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

carlos q.  |  Overall Experience 
Clasificación:
5.0

Manager extremely helpful

Joan C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen N.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jami Z.  |  First Impressions 
Clasificación:
4.0

Very nice and helpful staff. Seems the computer system for tracking available storage units needs work. They had to physically go look for an empty storage unit in the size we wanted.

michael j.  |  First Impressions 
Clasificación:
2.0

Slow, it seemed everyone who worked there was training. Nobody knew anything about the rental units. Your moving dollys are awful!

MATTHEW M.  |  First Impressions 
Clasificación:
3.0

Over priced compared to newer facility 6 miles away. Key card entry is hit or miss. Some of staff unsure how do certain things so a follow up visit was required.

Thomas G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES B.  |  First Impressions 
Clasificación:
5.0

I have a Uhaul account and another locker in use. I was simply opening a 2nd locker and the number of questions and requests for 2 back up names and numbers at different addresses to mine seemed very odd. It took a lot longer to open the 2nd locker than I would have expected

kevin m.  |  First Impressions 
Clasificación:
5.0

My card had trouble working. It was hard to get in the door. That was the only glitch. Hopefully that will be resolved.

Erica N.  |  First Impressions 
Clasificación:
5.0

I found everything to be very professional I look forward 2 using the facilities to store my belongings

Teri D.  |  First Impressions 
Clasificación:
5.0

Everyone was wonderful

Betsy M.  |  First Impressions 
Clasificación:
5.0

Excellent help with everything.

Stephen C.  |  First Impressions 
Clasificación:
5.0

Great manager helpful/friendly Glad I rented at this location

Michael S.  |  First Impressions 
Clasificación:
5.0

Kris was so efficient and friendly and helpful Could not have asked for better service

Susan G.  |  First Impressions 
Clasificación:
5.0

Kris and Linda were GREAT!!! So glad I chose U Haul in Salisbury Massachusetts

howard a.  |  First Impressions 
Clasificación:
5.0

The woman who I worked with to get my storage unit was very friendly and helpful, very pleasant to work with. Facilities are very clean, and I feel my things are secure in the unit.

Samantha H.  |  First Impressions 
Clasificación:
4.0

Once you are serviced, the employees help as much as I asked. Sometimes it takes a 20 min wait before you get service. Need patience....

Cindy W.  |  First Impressions 
Clasificación:
5.0

Easy process,explained in detail

Barbara W.  |  First Impressions 
Clasificación:
5.0

Everything was handled in a professional and pleasant manner.

Donald M.  |  First Impressions 
Clasificación:
5.0

An employee who they called "Russ" made the registration process very easy. He, and what I took to be a general manager or some such were both excellent employees. It makes a huge difference.

Neil B.  |  First Impressions 
Clasificación:
4.0

I was disappointed that no trailer hitch balls were available that matched the hitch on the trailer. Other sizes were available. I had to go to Home Depot for the correct one.

Jonathan N.  |  Overall Experience 
Clasificación:
5.0

Everything was simple, well explained and timely.

Emma D. | Reservación
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