Customer Reviews for U-Haul Moving & Storage of Salisbury

Rating:

5.0

Nicest folks work at this location!! Salisbury, MA Merril St

Rating:

5.0

Great facility, friendly & helpful staff & very convenient

Rating:

5.0

I used the Salisbury location before, always polite, and friendly…..

Rating:

5.0

The lady who checked me in was friendly and out going

Rating:

2.0

I called and asked to rent a pickup truck and made sure to ask if it was available at that site. It was confirmed. When I got there I was told that one was not available. Had to use larger vehicle than made my process much harder. I believe that UHaul was aware because on my confirmation the mileage was already set to the next vehicle size cost per mileage. A true bait and switch. Also the check engine light was on.

Rating:

5.0

I rented vans atvleast 4 times for a house move this summer. The staff at this location are always helpful. Many thanks for all the assistance

Rating:

5.0

The team at UHaul of Salisbury are helpful, speedy and courteous. I have rented ramp trailers from them many times without a glitch. What more could anyone expect? They are good at what they do.

Rating:

5.0

Very affordable service. Top of the line and very professiinal and helpful.

Rating:

5.0

Very good

Rating:

5.0

Send me the emails when I used the truck longer and didn't get a new contract and then when I returned the truck and never got an email

Rating:

5.0

Jose and the other guy working were great guys. Working on a Sunday during a long weekend is tough. They were great!

Rating:

5.0

The entire staff at this location are excellent, they are very professional and kind to the customers.

Rating:

5.0

Everyone was really helpful and kind! Thank you for making my big moving day a success!

Rating:

5.0

Friendly snd knowledgable Team at this location.

Rating:

5.0

More fuel to start with would have been nice - it only had one quarter of a tank at pickup. Not a big deal - overall very good rental.

Rating:

5.0

Easy booking online. Had what I needed. Smooth pickup and return. Would use again.

Rating:

5.0

The employees were amazing, polite, kind, and great to work with. I would highly recommend this location for that reason alone.

Rating:

5.0

The crew that helped us rent and return a 8' bed truck.was efficient and polite.

Rating:

5.0

Nothing everything was perfect

Rating:

3.0

Office lady was friendly and helpful. Still waiting on corrected contract. First month was supposed to be free.

Rating:

4.0

On Saturday, August 12th, I rented a 6' x '12 enclosed trailer from U-Haul Salisbury (#798025). The staff was courteous, polite, helpful, and successfully attached the trailer to my vehicle without incident. Upon returning to my residence a short time later, to load said trailer, I opened the roll up door and was met with something unexpected. Upon opening the roll up door, I was met with a gag worthy, foul odor that was emanating from somewhere within and an accompanying field of debris, consisting of broken lamps, miscellaneous clothing items, boxes of damp reading material, a rug, and multiple bags of trash (which was the source of this unpleasant odor). Surrounding one of the bags, was a ring of what appeared to be a black and/or green sludge that appeared to be oozing from what was decaying within the bag. I immediately contacted the rental location to discuss a solution. I spoke to Matt, who was an overall pleasure to deal with. A photograph was taken and submitted and Matt apologized on behalf of U-Haul. As it was close to closing time, retrieving another trailer was not feasible due to the time of travel back to the rental location. Sadly, given the nature of the need for said trailer, I wouldn't be able to return prior to closing or for reopening (departure time for my destination was 5AM). I wasn't able to adjust my travel arrangements to remedy this situation. As a result, I was forced to unload the trailer, find suitable temporary storage for this refuse, and disinfect the trailer with cleaning products I purchased. None of this was convenient, cost effective, or healthy and certainly not something that I would come to expect from U-Haul.

Rating:

5.0

Just want to say that the people here are so pleasant, friendly, efficient, and knowledgeable. They are truly what makes this location my favorite Uhaul rental place!

Rating:

5.0

Everything was great

Rating:

5.0

UHaul pre-order process was efficient. Follow-up from Seabrook location was also pleasant & efficient. Installation day went smooth & vehicle was ready for pick-up earlier than promised installer called to let me know as soon as it was ready & was available to answer questions.

Rating:

5.0

People were helpful and competent to give help.

Rating:

5.0

Everything has been great, I had to move with very short notice and everyone there has been very helpful

Rating:

4.0

I was missing both the furniture pads and dolly I requested. I am hoping to be refunded the amounts and not charged for them not being there. I was just handed the keys and told where it was parked when I picked it up.

Rating:

5.0

Pick-up and drop-off both went smoothly. Support team was very friendly and helpfu.

Rating:

3.0

The guy that waited on me was not very friendly picking up the van and dropping it off?

Rating:

5.0

Have more pick ip trucks available

Rating:

5.0

On-loading help was very efficient, personable. Pickup was on time, quick & pleasant! It was a flawless operation from start to finish. And much less expensive than chief competitor!!

Rating:

1.0

Our service was scheduled for June 28. It was postponed three times and promised a full month later in July 28. They accepted the car but did not complete the work until July 29. We weee promised a discount because of all your delays but did not receive one. Horrible experience.

Rating:

5.0

I was at the Salisbury MA location and I want to put in a good word for Stacey the customer service rep who helped me and my toddler son at the store. She went above and beyond and I am si happy she made our experience so pleasant! Thank you Stacey

Rating:

3.0

This location had no record of me making a reservation for storage though I'd made it in person and had a print out received at that very office. The same thing happened the last time we used uhaul. I'd suggest you all work on that system so a customer can make a reservation and the actually have it be there on the day.

Rating:

5.0

I'm delighted with UHaul and, in particular, with this first experience with a UBox.

Rating:

5.0

I over filled the gas tank due to not having my paperwork with me but with my daughter in the other car. While upon returning the truck I filled it to the max and was told when I returned it that he couldn't guarantee that I would get a credit back for over filling the gas. ...... I didn't get a credit back for the gas. Also, I bought a ton of boxes for my move and we brought those back since we were told you would buy them back. I obviously didn't have my receipts for the boxes since I lost the envelope with the move. I was told they wouldn't buy unused boxes back without a receipt. Now, keep in mind these are unused boxes that say UHAUL all over them. REALLY? You guys need to change policy because people like myself like to do things with ease and convenience . I spent over a $150 and you can look up my transaction in your computer proving I purchased them. Why not offer to reprint my receipt and they you will have your receipt. Just seems crazy! Otherwise, the guy that helped me with the transaction was very nice, courteous, and professional.

Rating:

3.0

We rented a truck to haul our stranded RV home. Before we left the parking lot, we were concerned that the ball on the hitch was too small, so the attendant informed us to just return the vehicle for "no charge". We were about 5 miles away and did return the vehicle within 30 minutes. U-haul was trying to charge us $55.99. The milage totaled $5.45, which I can understand paying, but after a lot of protesting, they agreed to only charge $20.45. They would only refund us half of the $30 optional insurance. I am completely dissatisfied with that decision.

Rating:

5.0

The 6' x 12' trailer did not have a jack on the front as it had been broken off. Very difficult to take the loaded trailer off the truck.

Rating:

5.0

The staff seems to struggle with the computer system. It needs an upgrade.

Rating:

1.0

I have responded to this survey before as well as others, have emailed, responded to texts with no responses and wasted far too much time on this so now I have turned it over to the AG.

Rating:

5.0

Great crew, great job! Thanks

Rating:

5.0

The truck was available at the time of rental and the check out and return process was very efficient. All materials I had requested were ready to go at the time of the rental. Very good experience overall.

Rating:

4.0

The gentleman at this location were wonderful about my rental experience. The truck had been smoked in recently with ashes on the floor and they were super apologetic.

Rating:

5.0

Nice clean van. Smooth ride. Helpful service with the paperwork: clearly explained each item.

Rating:

5.0

Tried another location no help there people waited to be ser ved a d stood in line all ended up leaving

Rating:

4.0

Roof leaked and barely could use most of the space so I will have to rent another truck next week. Raft funding is a total shitshow and having to pay uhaul upfront when I didnt have enough money wasn't told to me by RAFT. All the bs and miscommunication between raft and uhaul is ridiculous

Rating:

5.0

Haven't received my final bill.

Rating:

5.0

Staff checked me out and back in with speed and professionalism.

Rating:

3.0

Got a call three days after I returned the trailer asking when I was going to return the trailer.

Rating:

4.0

App to return the van did not work for me. Still waiting to see if I get charged the $20 convenience fee for just dropping off or given credit for trying.

Rating:

5.0

The only thing I can think of is to inform the customer that a text will be coming that you're supposed to click on before leaving the rental lot. I didn't see the text for a couple of hours after I got home and when I tried it, it timed out. In the end I only rented the trailer for 22 hours and they could tell that it came back in the same condition as it went out, so all was good. But this might be a small process improvement. Besides this the people at the Salisbury Merrill St. site were helpful and profesional and a pleasure to work with.

Rating:

5.0

Couldn't have made things easier , just drop off the trailer and I was done. After a long drive it was nice to be so easy !

Rating:

3.0

Ensure the boxes are delivered to their destination on time, they were one day late. All other processes went smoothly.

Rating:

5.0

The employees were very helpful and very responsive to my situation since I had a flood I would use those people again in a heartbeat

Rating:

5.0

Stacy was top notch and knew he stuff

Rating:

3.0

The pick up of the motorcycle trailer went very smoothly, the guy was very nice and all went well. (picked up around 3:45) The guy that was there when I brought it back was a COMPLETE ASS, I was the only one there and it seemed like he was having a very bad day, texting away on his phone with a scowl, just barely acknowledged me even being there, I asked him if he wanted the trailer back where I got it yesterday and he just grunted and stormed out the door...guess I should follow him huh?? He mumbled that he would email a receipt and stormed back inside. This was all yesterday...today I get a call saying I had not returned the trailer and to call the office, which I did and explained it was returned at 3:30. This guy is BAD for business

Rating:

5.0

Nothing

Rating:

5.0

Have used you guys many times for storage or truck rentals. Always the best service! Thanks again!!

Rating:

5.0

MIRROR ON PASSENGER SIDE IS LOOSE WON'T STAY IN PLACE

Rating:

4.0

Where to drop off the truck exactly was not clearly marked. Other than that I was in and out very quickly

Rating:

4.0

Was crammed with stuff. Lots of people made eye contact but nobody acknowledged me. Not even a head nod.

Rating:

5.0

I was a customer for several years and the staff has been excellent ! One piece of advice. For those who are very sensitive to cigarette smoke it would be helpful that those that smoke not be near the front of the building during work hours. thanks for all your service! Sincerely, Peter H Ryan

Rating:

5.0

Good job

Rating:

5.0

My first time but not my last time either . Thank you for keeping my stuff safe .

Rating:

4.0

just make sure you have a good people

Rating:

5.0

The staff in Salisbury is very nice to work with and Josh manages a good team!

Rating:

5.0

They were polite professional they took there time with me not in a rush very good service

Rating:

2.0

My storage unit was on the second floor with no option to move down to the first level. I had to deadlift furniture up a flight of stairs. I got it done but it wasn't really convenient. Why isn't there just a ramp? This could have been fine if there was a ramp instead of STAIRS.

Rating:

5.0

Great facility! Staff super is nice! Will definitely use again when needed!

Rating:

5.0

Just wanted to say the staff there were very helpful and always and willing to help me at all times. I really appreciate it and would recommend your yard service to my friends I was your customer for two years. Thank you for everything.

Rating:

5.0

Workers very friendly and helpful👍

Rating:

5.0

This storage facility was the cleanest and most well maintained one I've ever seen out of many. The entire staff were professional, polIte, very help and knowledgeable. Your prices also can't be beat. TY John, Josh, Ashley, Dave, Stacy, Nathan and Cindy at the hub. You're the greatest!

Rating:

4.0

There seems to be constant problems with the card access. Once signed in, it should not require another "signing in", for twenty minutes and perhaps only need a door swipe access for the rest of the time. You have to swipe at just the right speed for it to work. It is like trying to learn a secret handshake every time to gain access. Even after a successful "signing in", when you get to the door, it says that you need to sign in and you repeat the process. But if you need storage and do not want your stuff in the super hot or deep freeze temperatures, this is the place to go.

Rating:

4.0

Great location and service for the short-term self-storage needs that I had. Convenient location with a friendly and helpful staff. I will use this facility again if the need arises.

Rating:

5.0

From renting a moving vehicle to storage they do it all very well! Very happy with the customer service, great location and all in one stop moving needs! Friendly and helpful customer service! Great hours and easy access! Thank you.

Rating:

2.0

My estimate online was much cheaper. Dealing with someone who had an attitude and was rude. Was not fun.

Rating:

5.0

Stacie is ahhmazzing, she’s professional, she has the patience of a saint. She multi-tasks. She ensures that her customers have all the answers they need before they leeave the store. Lanny is always busy washing floors. I saw him picking up a broken glass that someone left outside the storage unit. He went right over , picked it up so no one could get hurt. Lastly these two employees are what make the Salisbury store stand and shine !!!! Thanks again for your commitment to your customers !!!!!! A Plus !!!!!!!

Rating:

5.0

Josh was very helpful when I was under pressure to move out of my sold house January 5, 2023. Stacey is very proactive, personable (and also pretty!).

Rating:

5.0

Fantastic people working there.

Rating:

5.0

I love U haul of Salisbury!! I recommend this facility to everyone!!!! Stacy has been incredibly helpful to me and my two sons in our time of need after tragedy struck us!! We will forever be grateful!!

Rating:

5.0

Great staff, very helpful and allowed access during off hours for our convenience. Would recommend for sure!

Rating:

5.0

Josh and Ashley have been extremely helpful in the whole process of getting storage set up and when having to cancel or reschedule trucks. Extremely professional and efficient. Josh has gone a step above to make process smooth. Thank you.

Rating:

5.0

Very helpful managers and staff. I rented a unit for 2 years and visited often to store and retrieve items. The building was always well lit and clean. I always felt comfortable in the building. Rest rooms were always clean. I also rented a truck from this facility for a long weekend. The manager (Josh) reviewed my rental need and set up a the rental plan and showed me the truck and answered all my questions. Great operation. I appreciate you effort. Thank you to the whole UHAUL team and special thanks to the Salisbury Facility staff.

Rating:

5.0

GREAT people at the counter - always friendly, welcoming and helpful !

Rating:

5.0

Good all around. Thanks

Rating:

5.0

Both Josh and Stacey were extremely helpful and pleasant.

Rating:

4.0

We rented 4 units for many years and got all the support needed. All went well, but we recommend using plastic film to protect your belongings as you are never safe from dust coming from the floor above you. We had to change units a couple of times. Maybe U-Haul should add a protective layer between the ceiling and your personal belongings.

Rating:

5.0

Very professional and great customer service.

Rating:

5.0

Our experience was great - easy move in and easy move out. Staff was friendly and the facility was always clean.

Rating:

5.0

This is the second time I've rented a unit there. The other was about 7 yrs ago. I went back because the facility is excellent. My items were there for 3 yes the first time. It's always immaculate, never had to worry about my items being secure. NEVER and rodents, insects etc. I have to say, the manager there now... Keep him!!! The reason I took my stuff out the first time was the manager at the time was NOT pleasant. She was just downright nasty. You're new manager... He's phenomenal. Nice guy, down to earth. Knows what he's doing and does whatever he can to help. That's all employee you want to keep. Hopefully I won't need to go through having to move again, but if I do, I'll definitely be back!!! Thank you!!!

Rating:

4.0

You need elevator The lights did not always come on when I was at my unit

Rating:

5.0

Secure facility. Well lit and clean. Excellent staff, always cheerful and accessible for questions. Would not hesitate to do business with this Location

Rating:

4.0

The last day I checked out 11/3, there were 2 employees smoking by the entrance to the office. When I went into office to check out, the entire room smelled like smoke. I also observed them cleaning a truck while smoking. Other than that, the inside of the facility was very clean.

Rating:

5.0

Staff is always friendly and helpful!

Rating:

5.0

Tracy the manager was wonderful

Rating:

5.0

All the staff were friendly and really helpful. Will choose UHaul again when your services are needed

Rating:

3.0

The staff made the experience excellent but changing the price during the rental period with only a few weeks notice is poor customer experience.

Rating:

5.0

would use again

Rating:

5.0

I had a unit there a few years ago. Facility was ALWAYS clean. Never an issue with security or undesirable people just hanging around as with other facilities. 24 hr access used to be available which is convenient but the hours now are more than sufficient. I will day the manager there now is MUCH more pleasant than the woman that was there. She was part of the reason I took my stuff out. The manager now was phenomenal!!! Someone give him a raise!!!

Rating:

5.0

It was a quick and seamless process. Thanks!

Rating:

4.0

Folks here are always prompt and friendly

Rating:

4.0

Was unable to reach the facility by phone- 4 attempts over several days. Door code does not currently work, cannot reach anyone to request this be resolved.

Rating:

5.0

Very convenient and well maintained. Would definitely recommend this place.

Rating:

3.0

The cost was too high.

Rating:

5.0

Everyone there was a pleasure to work with. Always greeted with a smile.

Rating:

4.0

Good experience. Will most likely be moving from another storage unit at a different facility to u-haul storage. Facility could use an elevator/lift/ramp to reach units only accessible by stairs.