Customer Reviews for U-Haul Moving & Storage of Salem

5,861 comentarios

43 Jefferson Ave   Salem, MA 01970
(Limited customer parking available)

(978) 744-6030

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(978) 744-6030

43 Jefferson Ave
Salem, MA 01970
(Limited customer parking available)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Alway helpful and professional

Kevin N. 
Rating:
5.0

First trailer had wire problems so they gave me another. Need to maintain equipment better.

Marc Z. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

The representative that assisted with pickup was very helpful.

Gabriel M. 
Rating:
2.0

Customer service in the am. Check in at the end of day the yard guy was very pleasant. But the guy in the office was not friendly bad wake up day for him.the trailer was badly dented up poor shape

Michael C. 
Rating:
5.0

Lewis was fantastic! A real uhaul all star. In and out with very little delay. Super helpful and very efficient

Mark W. 
Rating:
1.0

I got scammed out of money the manager is rude they charge for extra stuff

Lizette O. 
Rating:
5.0

Perfect!

Sean F. 
Rating:
3.0

Clean the cab of the trucks. Everything inside of the truck that I had to touch was absolutely filthy. From the steering wheel, to the window knobs, radio, seat belts and not the mention the seats 😳😳

Sharissa S. 
Rating:
1.0

I was charged for damage when I didn't cause any (had the truck for 3 hours and went to one location) . When I went back after seeing the charge on my emailed receipt, the gentleman who checked me in said I was the 3rd party to use the truck and that I should have reported the damage before I drove away because they didn't have the manpower to check with each turnaround. I said the truck was in poor condition (check engine light was on for example) and I had no idea that every pre-existing issue was mine to list. His underling interrupted and said you should have read the contract and the text message sent to you after signing. I said I had no idea a text message was sent as my phone was off to drive. The whole incident is ridiculous and I won't let the matter drop.

Lawrence F. 
Rating:
5.0

Customer did not leave a comment.

Dennis C. 
Rating:
5.0

Customer did not leave a comment.

dawn G. 
Rating:
5.0

Customer did not leave a comment.

Valerie H. 
Rating:
3.0

The front brakes and rotors were so warped that when applied the rig shock uncontrollably. Very dangerous.

Christopher S. 
Rating:
1.0

The employee was extremely rude and discriminated against me in front of another customer because I have a mask exemption. I will not use u-haul again in the future.

Caitlin C. 
Rating:
5.0

We are a frequent user and I replied here last week. Thank you for reaching out to us. I wanted to make clear that my only complaint is is with billing and that the service at the Salem MA location has been great.As a frequent user the staff anticipate my needs and are quick to get me through the check in and out process.

Dennis C. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH T. 
Rating:
1.0

Very bad customer service I will never return.

David B. 
Rating:
3.0

Hire employees that are motivated to help customers. Drive and inspect the truck before a customer takes it out.

James C. 
Rating:
5.0

Customer did not leave a comment.

Anthony D. 
Rating:
2.0

Customer did not leave a comment.

Todd G. 
Rating:
5.0

Customer did not leave a comment.

Maryanne B. 
Rating:
5.0

Great location, great service from your employees but the truck was old and tired and was all over the road. Lots of play in the steering wheel.

Robert V. 
Rating:
5.0

Customer did not leave a comment.

Curtis W. 
Rating:
5.0

Customer did not leave a comment.

Lynn O. 
Rating:
5.0

Customer did not leave a comment.

Mabel C. 
Rating:
1.0

Got a phone call at 9am stating I hadn't turned in the truck from the previous day (which I had). Called back 30 times and each time the location never picked up the phone. I had to drive 45min to get to the location to sort it out. The blame was placed on a new employee and there wasn't a remedy offered.

Jack P. 
Rating:
5.0

Customer did not leave a comment.

Predrag S. 
Rating:
4.0

Customer did not leave a comment.

Donald J. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
2.0

When done I asked for a receipt because I was sharing the cost and was told I would have to wait an hour. e-mailing it later was not the answer

H G. 
Rating:
3.0

At this point it's hard for me to recommend Uhaul in general nvm this location. I originally booked a truck for Wilmington Ma. The day before I was supposed to pick up I was told the nearest location that had a truck was Salem Ma. HUGE inconvenience. I was told I could pick it up at any time as it was on the lot. I then called the Salem location back to change my pickup time as my original time would be rush hour traffic and this was already over a half hour away from me. My original location was 10 minutes away. The woman told me that I couldn't pick up the truck till 3:30pm because someone else had it. I asked for a manager and she sent me to a new telephone number. Luckily that person was able to help me and changed the time appropriately. He told me that the truck was on the lot and he didn't know why I was told otherwise. The Wilmington location, messed up my order THREE times. I went to pick up boxes/supplies on the day I ordered them and they had not put my order together yet. I opted to come back the next day. Many items were missing and incorrect. I didn't realize it till day of moving but my mattress cover was the wrong size. So I did NOT have a mattress cover for my move. Then they didn't have a truck for me. Truly awful customer service.

Christina R. 
Rating:
1.0

The assistant manager had a awful attitude from the minute you walk into the store. I had an issue bill, 1. They over charge me for gas, 2. I was charged for a dollie that I never used or touched. They said the seal was broken. Why didn't U-Haul check this and the gas before I left the yard. Lastly the manager called me the next day and said he would credit my credit card. As of today that has not been done.........

Brian R. 
Rating:
5.0

Great customer service and friendly helpful staff.

Christina Y. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth P. 
Rating:
4.0

Customer did not leave a comment.

Scott R. 
Rating:
5.0

Great people at this location--super helpful, knowledgeable, and kind!

Tina B. 
Rating:
1.0

I booked my uhaul about a month in advance and needed the truck for longer than 24 hours. I asked on the phone when I made reservation about this and how to make it for the amount of time needed. She said to just tell them when I pick it up that I need it for longer. I called the customer service line again to double check this a few days later and actually stopped by the uhaul store I would pick up at in Salem MA a couple weeks before to triple check. All employees told me the same thing, to let them know upon pick up I would need it for longer. When I picked up the truck on 8/30/21 I said I need it for longer, the store manager said that couldn't be done. I politely expressed my frustration and explained the above. I did not have another for moving other than keeping the truck for >24 hours which three separate uhaul employees one of which was from the store I picked up told me would be okay. The store manager initially was very rude to me essentially refusing to check the truck out to me and threatening the call the police the next day if I didn't have it returned, even though again I was told by three employees I would be able to have it for longer than 24 hours without any issues. I was able to speak with regional manager I believe and she the store manager worked together to come up with a compromise. But after about an hour of miscommunication and a lot of added unnecessary stress for me. This is the second terrible experience I have had with uhaul and I don't plan on returning as a customer based on the poor customer service I have received and inability to follow through on promises.

Eliza H. 
Rating:
5.0

The truck smell like someone previously smoked (they don't have any other vehicles available) , interior windshield is dirty. August 31st in the morning battery was completely dead , so I had my Triple A's to recharge it and runs perfectly. Then died like a hour later then had my triple A's to recharge it and it's was done by 5ish from Everett MA, so I had to wait until that late to recharge and drove all the way to here , everything was fine but arrived late . I would need to speak with corporate office or manager because I can't suffer the smell of the smoke from previous customer due to my asthma. Thanks

JUSTIN S. 
Rating:
1.0

I arrived at 0700 for my 0700 pick-up as I had a long 9 hour round trip planned. The lot was packed with returned vehicles. The door was locked. I asked an employee and he basically told me not to bother him. I waited well over an hour until I finally got my trailer. The manager was also very rude to a young lady in front of me. Very poorly run operation. The staff needs to come in much earlier than they do and clear the lot and serve their customers as they arrive. It's not my problem that the lot is poorly organized. Not fair to the 8 other customers that were waiting patiently. I will definitely go elsewhere.

Mark P. 
Rating:
1.0

Employees are rude

Joel G. 
Rating:
1.0

General Manager Jayme was very rude and confrontational, does not know how to communicate with customers, at one point looking at me with a threatening manner like he was about to punch me when I tried to explain to him that the charge he put on my card for a tire was not supported by the obvious evidence of the slash on the tire it was clearly old, since it had cracks all around the slash, that can only happened with time, there's was no way that that slash on the tire was freshly made the 29 of August 2021 @3pm when I returned the truck cleaned and fueled, Jayme proceeded with threatening demeanor telling me I don't want to talk to you no more you'll have to pay the charges i gave you or I'll put on a list that you won't be able to rent U-Haul again, now get out of my store, and proceeded to follow me to my car with his threatening look and clinching his fist like he was about to punch me, i got in my car and left and call customer service to report this incident. Very Very disappointed with U-Haul General Manager Jayme of the Salem Ma store in Jefferson ave. I do not recommend anyone to rent from U-Haul again base on U-Haul's poor hiring skills having someone like Jayme on such a high position representing the U-Haul brand.

Gustavo P. 
Rating:
1.0

bad service, a change that was supposed to be simple was a cause, bad place.

Flavio N. 
Rating:
1.0

Truck had scratches and stickers before I got there and then the manager tried to say it was me that did that to the truck and they want to change me over $1,400 for the damages Manager very rude and treated me and husband to get out of there and never to come back I had to go there with a police officer and still nothing Is resolve

Filipa L. 
Rating:
5.0

Customer did not leave a comment.

MIGDALIA C. 
Rating:
2.0

How bout being around ! And when they do show up What an attitude

Andrew C. 
Rating:
5.0

Customer did not leave a comment.

Stephen B. 
Rating:
3.0

The manager is extremely abrupt and the staff are very friendly. The manager needs customer training badly

Brendan C. 
Rating:
5.0

Everyone in this store was friendly and courteous

Patricia K. 
Rating:
5.0

Customer did not leave a comment.

michael W. 
Rating:
5.0

Customer did not leave a comment.

Janaya K. 
Rating:
5.0

N/A

Stephen W. 
Rating:
5.0

good check in service

Joel M. 
Rating:
3.0

Clerk was extremely rude. I would never use do business with this location again.

Carl P. 
Rating:
5.0

Keep up the good work.

Wayne C. 
Rating:
4.0

The only issue was non-working AC in the vehicle.

Dana H. 
Rating:
4.0

Really I've replied in the past to no effect Staff at my location are very helpful Corporate by way of there control of invoicing is in need of reform I rent weekly and decline safe ride insurance but am charged every time. I will save be my many other complaints for your swift reply to my comment

Dennis C. 
Rating:
5.0

Customer did not leave a comment.

Ann H. 
Rating:
5.0

FANTASTIC PERSON ON BOTH SIDES OF THIS TRANSACTION. THANK YOU !!!!!

Eric H. 
Rating:
5.0

Customer did not leave a comment.

Michele F. 
Rating:
5.0

Cargo trailer needs maintenance (lights need to be fixed) but worked fine. Local staff did a great job at check-in and check-out.

Michael W. 
Rating:
5.0

The lights on the trailer were not functioning. The uhaul agent had to give me secondary magnetic lights to use. The agent solved the problem but uhaul should inspect/test the equipment before renting it so as to save time.

Marc Z. 
Rating:
1.0

They were not able to offer me a van when I arrived even though I had a reservation. I was given a much larger truck, which I was very uncomfortable driving especially because the neighborhood I was driving to was very narrow (why I rented the van to begin with). Also, the woman working at the desk was unhelpful and rude to me.

Laura K. 
Rating:
5.0

My service was excellent.

Geoffrey G. 
Rating:
5.0

Customer did not leave a comment.

Rachel S. 
Rating:
5.0

Customer did not leave a comment.

Keith M. 
Rating:
4.0

Customer did not leave a comment.

Emran K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
3.0

Once you see the trucks, if they are available, be able to change to a different size, if needed.

Jason M. 
Rating:
5.0

Jamie was excellent to work with. For customer improvements put a disclaimer that even though you make a reservation (I did 3 weeks in advance) it does not guarantee truck availability at that location on one way trips. Ben via the phone and Jamie on site were great and accommodating to get me what I needed with little more out of pocket. Thanks Guys!!!

James R. 
Rating:
5.0

Customer did not leave a comment.

Ralph J. 
Rating:
1.0

I never got the dolly I added onto my order making my move harder than expected. Also when I went to pick up uhaul, the guy that helped me looked & sounded like a feen. He was very unprofessional.

Sharlyn S. 
Rating:
1.0

Customer service

Chaun R. 
Rating:
5.0

Customer did not leave a comment.

Thomas T. 
Rating:
5.0

Customer did not leave a comment.

Eddie T. 
Rating:
2.0

Dropped off. Was told I could leave because I put gas back in it. I took out the extra insurance. I was charged $150 for damage/missing items. All I was asked to verify upon accepting the van was mileage and amount of gas. I did not inspect for damage. I was not called to discuss damage I was charged for. I feel the business practice is not honest and would make me think twice from renting through U-Haul in the future or before recommending U-Haul to others.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

kristen J. 
Rating:
5.0

The staff was very helpful and accommodating when I needed it most. I wasn’t even aware of the storage facility on site until they told me, things worked out well because of the staff, Thanks guys much appreciated

Tammy g.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dennis F. 
Rating:
5.0

Customer did not leave a comment.

Andrew H. 
Rating:
1.0

Overnight drop off. Charged me for gas when I returned it the same as when I took it. Called constantly but won't answer my calls. Sent email with pictures of gauge when I dropped it off. Have not responded to my emails.

Kenneth F. 
Rating:
3.0

Customer did not leave a comment.

Stephen W. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Men were very helpful, and explained all I needed to know. Very courteous, and made the process very easy and understandable. Would recommend them to everyone who plans to move.

Cynthia F. 
Rating:
5.0

I had a good experience

John M. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Professional and courteous staff. Thank tou

John P. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL M. 
Rating:
5.0

Nothing. This place is clean. The best is customer service. They really make you feel good. They answer any questions, helpful and respectful. Recommend this Uhaul office to any friend.

Hope P. 
Rating:
5.0

Customer did not leave a comment.

Peter M. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline M. 
Rating:
5.0

Luis was very helpful

Janice P. 
Rating:
5.0

Customer did not leave a comment.

Susan L. 
Rating:
1.0

I was charged for additional fuel and other unnecessary/untold charges. I tried calling but no one picked up

Arslan K. 
Rating:
1.0

Said I didn't return vehicle and we're going to charge me $150 more. I returned the vehicle two hours later after renting it. Was on the lot . I went back the next day after getting a call and the gentleman said it wasn't his fault. Then who's is it!! Not the first time it has happened to me there. Get it together people.

Amy C. 
Rating:
1.0

Terrible customer service, order accuracy, etc.

Jordan E. 
Rating:
5.0

Customer did not leave a comment.

Carolina L. 
Rating:
2.0

I was charged a damage fee with no proof of damage, no link to information, no written report, and no communication with me. I found out after I was already charged on my receipt. They never answer the phone and you will wait in line forever if you go in person.

Adam L. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER C.  |  Overall Experience 
Rating:
1.0

Improve your online and phone service.

Daivin P. 
Rating:
5.0

Customer did not leave a comment.

Predrag S. 
Rating:
5.0

Everything ran smoothly customer very good thanks

William C. 
Rating:
5.0

Customer did not leave a comment.

Andrew A. 
Rating:
4.0

Customer did not leave a comment.

Michele F.  |  First Impressions 
Rating:
5.0

Danver Mass one staff was very rude unprofessional refused to attached my car to. Uhaul truck, he's Cambodian but 2 ladies helped on 6/29

CHRISTINE D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel G.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Lexi G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Celia M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Destiny D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Celia M.  |  First Impressions 
Rating:
1.0

Renting this storage unit from Uhaul has been among the worst decisions I have made. It was nothing but a huge pain to deal with from beginning to end

Jared D.  |  Overall Experience 
Rating:
3.0

My problem was with the sales rep on the phone. She didn't realize that the storage box on the second level had access only by a stairs/ladder. It was very difficult to get into, pipes in the ceiling and a difficult angle. I wouldn't have been able to manage if my son didn't tag along last minute. The employees at Salem where very nice and understanding. Ann

Ann D.  |  Overall Experience 
Rating:
5.0

Staff did not have internet. Staff were kind and professional. Maybe a time for a an upgrade in internet. Staff were doing their best trying to help everyone, but there should be reliable internet.

Brian R.  |  First Impressions 
Rating:
5.0

The general manager at the Salem, MA location was EXCELLENT and should commended for how he handled the store as it was getting absolutely SLAMMED with customers while he only had one other employee to help him. You all need to give Mr. Chery a raise and get him more staff.

NATHANIEL G.  |  First Impressions 
Rating:
4.0

My storage unit looks like it might be the runt of the litter, but it gets the job done. The storage unit door does not have the U-Haul logo and painted number as the rest of them do, so it seemed like maybe I got the trash pick. This unit was the last one of its size and fits all of our storage needs, so we make it work.

Miles A.  |  First Impressions 
Rating:
5.0

The young man that helped me rent the unit was very helpful. I can't believe I forgot his name, but he was great!

Micheal M.  |  First Impressions 
No reviews have been submitted for this location.

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