Customer Reviews for U-Haul Moving & Storage of Salem

5,952 reviews

43 Jefferson Ave   Salem, MA 01970
(Limited customer parking available)

(978) 744-6030

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(978) 744-6030

43 Jefferson Ave
Salem, MA 01970
(Limited customer parking available)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Catherine R. 
Rating:
4.0

Windows of vehicle needed cleaning.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Nothing!

Rosemary M. 
Rating:
5.0

Awesome employees, nice job

Nosa I. 
Rating:
5.0

Customer did not leave a comment.

Caleb Y. 
Rating:
5.0

Staff person was pleasant and helpful.

Devin J. 
Rating:
5.0

I wish I had taken the name of the guy who helped us. He was great. The place was so busy and he was juggling everything on his own and every single person in the place felt served. Kudos to him. He was working 11/28 Salem, MA Jefferson Ave

Bruce D. 
Rating:
5.0

Quick and easy! Will definitely rent from this location again.

Chelsea G. 
Rating:
5.0

Customer did not leave a comment.

Daniel D. 
Rating:
5.0

Remind them to gas up

Stephen S. 
Rating:
5.0

I rent often from this location and I would like to thank Anthony for his excellent service. He has always done his best to make sure something is available for.

David H. 
Rating:
5.0

The girl that helped us was really nice and helpful! It was our first time using U-Haul and it was really easy and a great overall experience!

Elizabeth H. 
Rating:
5.0

Great assistance by Luis.

Christopher G. 
Rating:
5.0

Jamie was efficient, helpful, knowledgeable and friendly

Matthew V. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Great work again A satisfied regular customer

Dennis C. 
Rating:
4.0

The guy that helped me drop the trailer was awesome! Fast, efficient, and knowledgeable. Hire more guys or gals like him!

Darren D. 
Rating:
5.0

had reserved a van from Lynn, MA facility. When I arrived to pick up the van, I was told they did not have one available and would not for several hours. Very disappointed with U-Haul facility on Lynnway in Lynn.

Richard L. 
Rating:
5.0

Customer did not leave a comment.

PAUL B. 
Rating:
5.0

Thank you so much!! Our first U-Haul experience. Your staff were friendly and helpful. Very pleased, many thanks!

Jennifer Q. 
Rating:
5.0

Customer did not leave a comment.

Henry C. 
Rating:
5.0

The staff was more than friendly and accommodating

Charles C. 
Rating:
1.0

Payed $160 extra and they refused to give it back

Olivia S. 
Rating:
2.0

I am very disappointed with the services received today at the Salem MA location. Came in to pickup my reservation, arrived on time, finished the details and also purchased the full coverage insurance for the day; everything done I went out to check the vehicle, I saw duck tape around rear window, broken glass inside the bed, lots of "x" dots all over the truck, damaged truck rear lid. I was told to just make notes of it and go on my way. I went on about my project and upon my return I asked for a printed receipt which I needed to hand to my client for reimbursement, I was told to wait 25 mins until they were done with their phone calls, I said ok and went outside, when they finally came out, they started cleaning the broken glass off the bed, refilling windshield washer fluid.....I was under the impression they would inspect it to be able to print me a final receipt and I called them on it.......that's when one of the guys found a small screw stuck to the tire grooves, he then called it "tire damage" and charged us another $159.xx.........the tire had no signs of loss of pressure, the screw wasn't big enough to even get thru the tire,(please see pictures). Now I am trying to talk to customer service and seems that my phone number triggers an alert and I go from 5 mins to talk to someone into 40 mins on hold listening to advertising and other stuff, last two attempts the call was dropped and I wasn't able to talk to anyone. Please see email sent to customer service with the fotos. I would like to see a report from UHAUL that shows me the damage cause by the screw that justifies a 5k miles tire to have to be replaced, that would help me explain to my client the extra charge. Thanks, Very unhappy, Ed

Edilson C. 
Rating:
4.0

The Salem location is located in a busy intersection but other than that the experience was fine.

Monika O. 
Rating:
5.0

The truck was covered with little x stickers to the point where it looked like it had been hit with buckshot. The vehicle should have been serviced and detailed before it went back out.

Andrew A. 
Rating:
5.0

Customer did not leave a comment.

Marie M. 
Rating:
5.0

Customer Service was excellent.

Amy G. 
Rating:
5.0

No improvements needed, although the employee, a young woman, who helped me should get a raise. She was professional, competent, hard-working, and pleasant.

Timothy S. 
Rating:
1.0

Uhaul scheduling And booking is unreliable and inconsistent. I have reserved AT on countless days that were over booked. That is unexpectedly and very inconvenient.

CECIL S. 
Rating:
5.0

Friendly staff. Fast and helpful service. Well maintained and functional equipment. All questions were answered appropriately.

Michael J. 
Rating:
5.0

The service was quick and friendly and the truck was clean.

Nicole G. 
Rating:
2.0

I reserved moving blankets and was told when I got there that there were nonoe but I could purchase blankets for $8 a piece. Bait and Swtich tactic and I do not appreciate it. I will never use Uhaul or recommned to anyone Jenn Schaeffner

Jennifer S. 
Rating:
5.0

Customer did not leave a comment.

Donna S. 
Rating:
5.0

Picking up my vehicle was seamless, I was in and out of the store in 5 minutes. Upon returning the vehicle, however, I had someone, the manager I believe, bark at me that I had to back the vehicle up and get behind the other trucks. I had yet to fold the moving blankets or the reattach the hand truck, and again he admonished me that there is a $25 charge for not doing that. I'm 65 years old and I'm being treated like a school child by someone who clearly hates his job. I took pictures of the inside of the vehicle because I was waiting for that $25 charge to be added to my bill. Upon returning to my home, my phone pinged, and my e-statement from uhaul showed a $48.00 gas surcharge, it had a “picture” of a gas gauge that was well below 1/4 of a tank. Meanwhile, I had a receipt for $40 in my pocket for gas that I had just purchased less than an hour ago. The tank was just above 1/4 tank upon returning the vehicle, however I had failed to take a picture of it. I drove back to the the store, and the manager went out to the truck to check the tank, and credited my visa $48. if I were to recommend uhaul to anyone, I would advise them to thoroughly document everything. It's certainly not the way that I would conduct my business

James H. 
Rating:
4.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

john D. 
Rating:
5.0

Customer did not leave a comment.

Gregory P. 
Rating:
3.0

Customer did not leave a comment.

Edelmiro G. 
Rating:
5.0

Jayme the manager did it again. Gave me quick and easy service. The guy is on a roll!

Harold M. 
Rating:
5.0

Jamie customer rep was awesome. Handled all my needs with care and promptness. He made sure the customer was happy, and also was very knowledgeable in what he was doing. Great job!

Harold M. 
Rating:
1.0

I was charged 21$ for fuel even though I put fuel in it before I returned it.

Erin P. 
Rating:
5.0

Customer did not leave a comment.

DIANE B. 
Rating:
4.0

I was advised to park my personal vehicle across the street while I drove the rental van. When I returned I found a $50.00 parking ticket on my windshield for parking in a temporary resident permit area (for October)! Please know the parking regulations when you advise customers. Thanks

Patricia B. 
Rating:
1.0

The van was fine. When I pick up the van (10/27/21) I was handed the keys and no one chek the status of the van. When I returned the van( 10/28/21) I was told to leave the keys in the van and leave. an hour later I received an email with the bill for an extra 150 $ charge for dameges. I called and asked what was the charge for. the clerk on the phone told me " Oh well, we found a scratch on the bumper" I did not hit anything, and also how can he know since nobody checked the van before handing me the keys. he responded " Well it is there and you better be happy it didn't cost you more" He refused to give me his name. I will never go to that place again and will make sure to spread the word.

Miroslaw K. 
Rating:
5.0

Customer service was excellent, absolutely no problem with them. It was the truck. The battery died and I had to jump it. Also either the alternator or engine is failing. Truck did not want to switch gears, like it was struggling to drive. You have to press on the gas hard just to get the truck to pick up speed past 20/30 miles an hour. It was a bad experience with the truck. But the service people were great and very friendly, also apologized for my inconvenience. Wish I got some money off for the that. It is what it is.

Teceder M. 
Rating:
5.0

Put two people on the desk. Manager Jaime was terrific but overburdened. You should advertise more locally. You have some great products people do not know. GREAT OPERATION in Salem.

Peter L. 
Rating:
5.0

The staff were nice and went out of their way to help us, they should definitely get a raise.

caleb y.  |  First Impressions 
Rating:
3.0

Hire more people and stop putting all of the tasks on one person. Terrible to only have 1 customer service person on staff during the day.

Jonathan K. 
Rating:
5.0

The attendant was very patient with me as I changed my mind about the size of vehicle I needed TWICE (both times only AFTER she had printed out all the documentation)!!

Howard K. 
Rating:
2.0

I returned the equipment after the closing time, used my phone via the website for the return. I was a couple hours past my contract return time. My contract stated that I had a fuel credit for the truck and to return the truck with a 1/4 tank of fuel. The truck had a 1/4 tank like the contract stated. The next morning I was charged $113 for the truck being late and for not have enough fuel, this money was taken out of my account without anybody contacting me. I reached out to Uhaul and never received a call back.

JACQUES C M. 
Rating:
1.0

Unprofessional did not include insurance when i rented my truck cuz was fighting with another customer over wearing a mask and the police came..

Nicole R. 
Rating:
5.0

Customer did not leave a comment.

Daniel W. 
Rating:
5.0

Wonderful experience always at this uhaul location I just needed to rent a truck to go to a funeral and a benefit after and they made it so easy and enjoyable. Thanks again uhaul

Nicole H. 
Rating:
5.0

Customer did not leave a comment.

SCOTT V. 
Rating:
5.0

Customer did not leave a comment.

Megan S. 
Rating:
5.0

The only issue at this location is parking

Michael B. 
Rating:
4.0

No need to change If it not broken don't fix it.

Robert B. 
Rating:
1.0

The van was spotless and had no trash it in when I returned the van and somehow I got charged an extra $20 for dropping it off at night and $10 cleaning fee. I will not be returning to this location and going to the Penske across the street unless these charges are removed Thanks

Joseph P. 
Rating:
5.0

Customer did not leave a comment.

Jamie C. 
Rating:
4.0

Customer did not leave a comment.

PABLO J. 
Rating:
5.0

Everything went very smooth. Very satisfied with the whole rental process.

Micheal T. 
Rating:
5.0

Very good

Jose V. 
Rating:
5.0

Customer did not leave a comment.

ALLEN C. 
Rating:
5.0

I have rented here 25+ times and this is the first time the truck was non road worthy. The front end, brakes and entire truck shook violently when I stepped on the brakes. I told the guy I returned the truck it needed to be red tagged and repaired and NOT rented again. UHAUL is on notice if someone gets hurt in that truck they will be liable

Donato D. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
2.0

I had to cancel my card because one of your employees tried to access my account...Fraud. I suggest you look into this.

Gregory P. 
Rating:
5.0

Customer did not leave a comment.

Maria C.  |  Overall Experience 
Rating:
5.0

N/A

MARIA C.  |  First Impressions 
Rating:
1.0

Improve manager's customer service.at this location. He has a total apathy for customer, He only do not do his job the way he supposed to do he do not even look the customer to talk to then. At least that was my experience in that location.

Jesus A. 
Rating:
1.0

Agent was upset we asked for a receipt and cursed at us (f****** s***). Took 15 minutes to inspect and just walked away, She would not provide receipt then - only by email later after they closed. Then charged missing/damaged fee with no explanation. The trailer was not damaged and there was nothing missing. I now have to take time to dispute this charge. You should not let this person interact with customers when this is her response to a reasonable request.

PAUL B. 
Rating:
5.0

The original contract with U-Haul was for a 26ft truck. All the computer correspondence verified that. While I was on the 4 hour train ride to get to Salem, MA I got a phone call from U-Haul saying they didn't have a 26ft truck, I would have to 'make due' with a much smaller truck. I WAS LIVID! I wanted to move the household to northern Maine, a 200 mile trip, in one move. I immediately called, was transferred to a traffic person named Cindy (maybe Cynthia) who was sympathetic and did her best to get me the best of what was available, a 20ft truck with trailer, and added mileage. She was great, and helped calm me down a bit. In Salem Anthony was an absolute hero. He worked hard to do all he could for me. He handled an angry woman (me) with courtesy and humor, and I left thinking it was going to work out after all. When I returned the truck I met your man Nate in Saugus. Another hard worker who had much to much work for one person. Why is he in a hub spot alone? He had trucks and trailers going out, arriving, propane sales, repairs; ridiculous management to think one person can manage these locations alone. In short, U-Haul is VERY lucky to have Cindy, Anthony and Nate working for them, and U-Haul should not make contracts they do not keep, and support the workers who have to face the public with useless contracts. I will be expecting a full refund. Reen Duffy

Maureen D. 
Rating:
5.0

Customer did not leave a comment.

Zoe R. 
Rating:
5.0

Customer did not leave a comment.

Mustafa A. 
Rating:
3.0

My experience with U-Haul has been poor to say the least. It started out fine with contacting the Jefferson Avenue, Salem facility about the hitch and going down for the car inspection. After that it went down hill very fast. I had to call to find out when I was scheduled for my installation appointment. I called the local phone number, but was switched to a different operator not at the Salem location. I was told that my appointment was at 7:00am on September 28th. I went to the facility for the installation and was told the hitch had not yet arrived and I would be called when it arrived to schedule the installation. I wasted time going for an appointment that I should have been called about to say it was rescheduled. When I asked why I was not called about the hitch not being in, I was told that the calls are made by the scheduling department not the local facility. I called again on September 30th and was told that my appointment was now at 7:00am on October 6th. I specifically asked if the hitch was in and I was told it was at the Salem location. When I asked why I was not called about this, the operator did not know why. I went to the Salem location this morning at 7:00am to have the hitch installed. When I asked how long it would take, I was told it would be done by the end of the day. At no point was I told the car would have to be left for the day. Consequently, I did not make arrangements for a ride home. Fortunately, the weather was good and I was able to make the 3.5 mile walk back to my home. What really disturbs me about this whole process is there was no communications from U-Haul at every point of the process. This is TOTALLY UNACCEPTABLE customer service!!!!!

Larry D. 
Rating:
1.0

I was greeted warmly and thought all was well. I returned the truck back on 10/1 at 9:30AM like my aggrement stated (It was changed since I couldn't get the uhaul til 9:30 because of the key). I was told by an employee to leave the truck there and all was good, they would email me my reciept. My reciept is charging me an extra day saying I delivered it at 11:16am. Come on. Come on. I understood the gas, I couldn't find a location that was accessable, so I understand the insane charge, but I was in the lot and parked at 9:30am. I didn't want to believe the reviews of this location but I do now. Someone contact me immediately because I do not like having a literal lie on my receipt, you could have put anything else like 9:32 and charged me, but to lie and say 11:16? I want the tapes checked and I have photos of the inside of the car with the time, and mileage.

Samantha C. 
Rating:
4.0

Customer did not leave a comment.

Colleen N. 
Rating:
1.0

I was given the incorrect information, which resulted in a transaction that could not be undone. No one is ever available, whether via phone nor in person.

Trestiese D. 
Rating:
5.0

Customer did not leave a comment.

Jessica S. 
Rating:
5.0

Customer did not leave a comment.

Nicholas M. 
Rating:
5.0

None

Albert D. 
Rating:
5.0

Customer did not leave a comment.

Santa A. 
Rating:
1.0

Got charged 100 dollars when it was 56

John S. 
Rating:
5.0

Customer did not leave a comment.

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

Nancy K. 
Rating:
4.0

This was NOT the original reserved location. We got a call 2hrs before pick up that our rental was not there-Saugus Ma. We were left to scramble to look for a location that had what we needed and get to our appointment in NH. Ugh!

carolyn S. 
Rating:
1.0

Send them to a different location. There was nothing positive about this interaction.

Edward F. 
Rating:
1.0

I was double charged for fuel and lied to.

Connor C. 
Rating:
2.0

Customer did not leave a comment.

Denise T. 
Rating:
4.0

Customer did not leave a comment.

Dennis B. 
Rating:
5.0

Alway helpful and professional

Kevin N. 
Rating:
5.0

First trailer had wire problems so they gave me another. Need to maintain equipment better.

Marc Z. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

The representative that assisted with pickup was very helpful.

Gabriel M. 
Rating:
2.0

Customer service in the am. Check in at the end of day the yard guy was very pleasant. But the guy in the office was not friendly bad wake up day for him.the trailer was badly dented up poor shape

Michael C. 
Rating:
5.0

Lewis was fantastic! A real uhaul all star. In and out with very little delay. Super helpful and very efficient

Mark W. 
Rating:
1.0

I got scammed out of money the manager is rude they charge for extra stuff

Lizette O. 
Rating:
5.0

Perfect!

Sean F. 
Rating:
3.0

Clean the cab of the trucks. Everything inside of the truck that I had to touch was absolutely filthy. From the steering wheel, to the window knobs, radio, seat belts and not the mention the seats 😳😳

Sharissa S. 
Rating:
1.0

I was charged for damage when I didn't cause any (had the truck for 3 hours and went to one location) . When I went back after seeing the charge on my emailed receipt, the gentleman who checked me in said I was the 3rd party to use the truck and that I should have reported the damage before I drove away because they didn't have the manpower to check with each turnaround. I said the truck was in poor condition (check engine light was on for example) and I had no idea that every pre-existing issue was mine to list. His underling interrupted and said you should have read the contract and the text message sent to you after signing. I said I had no idea a text message was sent as my phone was off to drive. The whole incident is ridiculous and I won't let the matter drop.

Lawrence F. 
Rating:
5.0

Customer did not leave a comment.

Dennis C. 
Rating:
5.0

Customer did not leave a comment.

dawn G. 
Rating:
4.0

Customer did not leave a comment.

Michele F.  |  First Impressions 
Rating:
5.0

Danver Mass one staff was very rude unprofessional refused to attached my car to. Uhaul truck, he's Cambodian but 2 ladies helped on 6/29

CHRISTINE D.  |  First Impressions 
Rating:
5.0

Staff did not have internet. Staff were kind and professional. Maybe a time for a an upgrade in internet. Staff were doing their best trying to help everyone, but there should be reliable internet.

Brian R.  |  First Impressions 
Rating:
4.0

My storage unit looks like it might be the runt of the litter, but it gets the job done. The storage unit door does not have the U-Haul logo and painted number as the rest of them do, so it seemed like maybe I got the trash pick. This unit was the last one of its size and fits all of our storage needs, so we make it work.

Miles A.  |  First Impressions 
No reviews have been submitted for this location.

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