Get better customer service because that department is beyond rude and unknowledgeable to company information. Very dissatisfied with them, but luckily the employees at this lagoon are super friendly and know their stuff.davis S.
Customer Reviews for U-Haul Moving & Storage of Saint Peters
Saint Peters, MO 63301
(I-70 N Service Rd @ Cave Springs Rd NW corner of intersection)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Timothy K.
Nothing, all went welljames C.
El cliente no dejó un comentario.Jude L.
El cliente no dejó un comentario.QUIWONYEN H.
Lot crowded, barley room to turn 26 ft truck aroundJonathon S.
El cliente no dejó un comentario.Kevin H.
I received a text from the â€œtrafficâ€ division. I was attending my daughters graduation. By the time I noticed the text, and called them back, they were closed. I called the 800 number and was told I could use the 24 hour drop off. Everything worked out greatSteve L.
Always a great experience when I rent from u-haul at this location.John T.
El cliente no dejó un comentario.charles L.
Pays little to no attention to the customer. Came to return a trailer and had two employees just walk past and waited 20 minutes before giving up, unhooked the trailer, and leaving it. Employees here should be replaced or risk losing future business.Alex R.
El cliente no dejó un comentario.Julie M.
El cliente no dejó un comentario.LAUREN G.
El cliente no dejó un comentario.Cynthia O.
El cliente no dejó un comentario.Jerry C.
El cliente no dejó un comentario.LARENDA J.
El cliente no dejó un comentario.Melanie S.
El cliente no dejó un comentario.Marcimiliana G.
Working with the customer rep at this location was great. Very helpful. Initially attempted to use the 24/7 app but didn't have too much luck with it. I'd recommend going in to talk in person with the customer service rep instead of using the app on the phone.Eric K.
El cliente no dejó un comentario.George W.
El cliente no dejó un comentario.Richard S.
El cliente no dejó un comentario.Kristin Q.
El cliente no dejó un comentario.Ashley P.
El cliente no dejó un comentario.Gregory R.
Could not do a better job. They were fast, friendly and gave me good information when I called to reserve a truck. This is why I only go to this location.Leslie N.
El cliente no dejó un comentario.Christine L.
El cliente no dejó un comentario.Matthew S.
El cliente no dejó un comentario.Douglas K.
The employees wrote down the incorrect mileage when I picked up the truck. I only went 30 miles, and they charged me for 96! Basically I got skrewed out of almost $70 bucks because the employee messed up. Unbelievable.Kevin C.
El cliente no dejó un comentario.Christina F.
El cliente no dejó un comentario.James W.
Nothing comes to mind. Always fast, friendly, and efficient. Keep it up!David G.
El cliente no dejó un comentario.CHRISTOPHER C.
El cliente no dejó un comentario.Bret K.
Staff went out of their way to get me setup quickly and returned quickly.Robert B.
My 24/7 reservation was canceled before I arrived even though I went online to confirm. My truck wasn't ready and I ended up getting a different truck, but I was late getting to meet people waiting for me at the house, and finallyâ€¦.. I was overcharged and not compensated AT ALL for this. Disheartening to say the least.Stacy B.
Lot was a bit crowded where we picked up the trailer. Find a few more inches to pull throughNick M.
El cliente no dejó un comentario.Elaine I.
The St. Peter's MO team was professional, had a very clean and inviting location, and an enormous inventory of trucks. My check oil light turned on while I was driving to return the truck. They were on it as soon as I told them. They also made the return process very quick and easy. Really impressive job.John B.
El cliente no dejó un comentario.Johan E.
Truck leaked fluid all over both house driveways and made a BIG MESS. Then after leaking fluid and not knowing it, tires rolled through it and spread it over the driveway even more!!!John P.
El cliente no dejó un comentario.Terri P.
When a customer calls the location about a discrepancy, it would be nice if the manager called backJeffrey L.
Service was great.Erniece B.
Your automated phone system is hard to get through.Deborah Y.
El cliente no dejó un comentario.Anthony H.
El cliente no dejó un comentario.Paul H.
Everything was perfectMark W.
Easiest drop off and nice personnel.Joshua T.
El cliente no dejó un comentario.Michelle H.
Exception service and professional attention by Drew and Taylor team members.Bonita V.
I really can't say anything off hand my experience was gooded M.
El cliente no dejó un comentario.Matthew R.
El cliente no dejó un comentario.Mark F.
El cliente no dejó un comentario.Maria R.
El cliente no dejó un comentario.Edward T.
El cliente no dejó un comentario.Juan R.
I have rented here numerous times over the years. the equipment is always in good shape and the staff is always very knowledgable and capable.kelley F.
Improve? Nothing. I had to keep the trailer I rented longer than expected. The rep said I could bring it back after 7 (dropped it off around 7:50) and drop it off and avoid an extra charge. This was very helpful and saved me 33$. I will use uhaul again because of this fair deal. Thanks againRichard S.
El cliente no dejó un comentario.PAUL S.
El cliente no dejó un comentario.Ron H.
El cliente no dejó un comentario.Keith B.
El cliente no dejó un comentario.dan O.
This is the third time I've rented a trailed in the last two months, and every experience has been excellent. The team is always friendly, and even di all of the hook-ups for me. The trailer rental prices for local use are awesome as well. I'll definitely keep using this location!Brian D.
El cliente no dejó un comentario.Daniel N.
El cliente no dejó un comentario.JOSEPH W.
The lady who helped me was very nice and helpful. Her service was great!Larry B.
El cliente no dejó un comentario.Robert R.
we rented this uhaul for an out of state art and craft show. When we arrived at the venue and opened the trailer the latch mechanism completely came off. We contacted U haul and after hours of back and forth phone calls they finally came out and replaced our trailer. The manager we talked to was great and went above and beyond to make sure we weren't stranded out of state with no trailer, I just wish Uhaul made it easier to swap out damaged trailers. Also the original trailer leaked as well as the latch malfunction. If I were to use a Uhaul trailer again I would thouroughly inspect it upon pickupBrian V.
I realize that with 119,000 miles things wear, but the steering on the truck I rented was a little to loose. And driving on the Interstate, I had to be really focused to not drift out of my lane.Ronald T.
They did not have truck at original reserved location which meant I had to pay for twice the gasLoren R.
Handled fine no problems thank youJohan E.
El cliente no dejó un comentario.Mike T. | Overall Experience
Great ServiceCarl S.
El cliente no dejó un comentario.Curt M.
The process of renting a truck and adding a storage unit was seamless.Denise H. | First Impressions
El cliente no dejó un comentario.Kevin S.
When I returned the vehicle after hours, I tried checking it in when I got home and couldn't because I was no longer at the uhaul location. I was charged an extra $20.00. I didn't know you had to physically be at the location in order to check it in online.Kim D.
The staff was very helpful and knowledgeable.Denise H.
This store does a great job.JAMES T.
They forgot my appliance dolly, so I had to go back for it. Otherwise, great service on everything else from the truck rental and the auto transport rental.Jeremy L.
El cliente no dejó un comentario.Vincent D.
El cliente no dejó un comentario.Bryant M.
Calista, my service rep did a great job. Speedy, friendly and understanding. She deserves a pay bump and more customer service opportunities.Katie K.
El cliente no dejó un comentario.DYLAN H.
No suggestions....went smooth.Mike P.
El cliente no dejó un comentario.Tim K.
El cliente no dejó un comentario.Nikki S.
I've used this location many times (too many!) but in the midst of messy, complicated moves, unexpected snags, etc the staff here are so pleasant to deal with and prompt! They know what they're doing! I hope I don't have to ever move again, but if I do you can bet I'll use this specific location! Great job!!Theresa G.
El cliente no dejó un comentario.Nathan M.
Truck smelled of cigarettes and I had to air up multiple times. During pre inspection I noticed a fender part was missing and the employee said we know about it. Change the picture then! He also aired up the tire and I mentioned the smoke to which he said nothing. At drop off they acknowledge they knew about the tire. Your manger is either failing these employees or not holding them accountable for not caring.Sharon L.
Well there was a bit of a wait for pickup and drop off so reducing that time would be nice. Employees were helpful and courteous.Bradley W.
El cliente no dejó un comentario.REBECCA L. | Overall Experience
El cliente no dejó un comentario.Amy R.
El cliente no dejó un comentario.Sarah B.
El cliente no dejó un comentario.Don J.
Both Calisa an Britney (cannot remember if that's right) were excellent A small criticism might be to remember people in person at the counter are more pressing than taking a lengthy call when trying to a reservation in person When taking the call in the middle of the reservationbob P.
Work needs to be done to make sure the U-Haul phone app is working properly when a user is dropping off a vehicle after hours. I used the app multiple times trying to take a picture of the fuel and mileage with error messages. I had to use the website via the phone to finally drop off the vehicle.Tim T.
El cliente no dejó un comentario.Robert D.
Everyone was very helpful and professional; I had a very good experience with staff!!Yoanna G.
No improvement needed! Super friendly, explained things well and took extra care since it was our first time to haul a trailer. Our 4 plug was missing it's cap and ground (We didn't know what this was and they showed us) and they were able to replace it for us right on the spot. They showed us how to hook everything up just right. When returning, they were super friendly again. GREAT customer service.Vincent D.
El cliente no dejó un comentario.OLUREMI A.
GraciasGLENDA T. | Overall Experience
General manager was greatEdward A. | First Impressions
El cliente no dejó un comentario.Kirby E. | Overall Experience
El cliente no dejó un comentario.PAM L. | Overall Experience
El cliente no dejó un comentario.nathaniel H. | First Impressions
El cliente no dejó un comentario.nathaniel H. | Overall Experience
El cliente no dejó un comentario.Aronica T. | Overall Experience
El cliente no dejó un comentario.JOHN S. | Overall Experience
El cliente no dejó un comentario.Daniel W. | Overall Experience
Was about to contact mng. after hours, when needed to.ladonna b. | First Impressions
El cliente no dejó un comentario.Jennifer W. | First Impressions
El cliente no dejó un comentario.STEPHEN G. | Overall Experience
El cliente no dejó un comentario.ALBERT S. | Overall Experience
El cliente no dejó un comentario.timothy k. | First Impressions
El cliente no dejó un comentario.Carol K. | Online Move In
The staff were great and so helpful. I've rented storage there and vehicles and I've always had the best experience.jon b. | Overall Experience
El cliente no dejó un comentario.Sarah S. | First Impressions
El cliente no dejó un comentario.Lawrence L. | Overall Experience
El cliente no dejó un comentario.Geena S. | Overall Experience
I've had 2 good experiences so far at U-Haul. I bought boxes online and then picked them up with no waiting. Andrew was very helpful when I rented a storage room. He explained everything and even walked us to the storage unit explaining all the safety/security features at this facility. This gave me peace of mind about leaving my possessions.Sharon G. | First Impressions
El cliente no dejó un comentario.Harold O. | Overall Experience
That drew guy, he’s pretty alright in my book I guess.nicholas T. | First Impressions
El cliente no dejó un comentario.Martin R. | First Impressions
El cliente no dejó un comentario.alice b. | Overall Experience
El cliente no dejó un comentario.SHARON Y. | Overall Experience
El cliente no dejó un comentario.Keith B. | Online Move In
El cliente no dejó un comentario.aaron S. | First Impressions
This was an amazing facility with some amazing workers and it from the time I brought my first piece of equipment there till the time I checked out, they were all about the customer service. It was amazing! I had never experienced anything like it especially when you've heard other things from other people about other storage places. I truly want to thank the workers here and the owners here and the manager here too. You guys are all something quite special! Thank you for working with meDemarcus T. | Overall Experience
El cliente no dejó un comentario.Wallys A. | Overall Experience
I will use again if the need arises.Richard R. | Overall Experience
12 years of great storage and service.RONALD T. | Overall Experience
El cliente no dejó un comentario.Jaren R. | Overall Experience
El cliente no dejó un comentario.Donna S R. | First Impressions
Just started, but so far so goodTiffany H. | Online Move In
Staff is very friendly and helpful. Finding my unit was easy.Kaltrina F. | First Impressions
El cliente no dejó un comentario.Joseph F. | Overall Experience
So far, everything is great! ThanksHyacinth S. | First Impressions
El cliente no dejó un comentario.Charles B. | Overall Experience
El cliente no dejó un comentario.Duane H. | Overall Experience
Todo muy bien.PABLO S. | Overall Experience
El cliente no dejó un comentario.Tara C. | Overall Experience
El cliente no dejó un comentario.Tara C. | First Impressions
El cliente no dejó un comentario.Carla C. | Overall Experience
El cliente no dejó un comentario.Dennis R. | Overall Experience
Appears staff is too lazy that you have to take a picture of clean unit and have to bring it to them. Light wouldn't come on in hallway. Very inconvenient,but would come backallison j. | Overall Experience
El cliente no dejó un comentario.RICK M. | Overall Experience
El cliente no dejó un comentario.Daniel R. | First Impressions
El cliente no dejó un comentario.Wallys A. | First Impressions
El cliente no dejó un comentario.john n. | Overall Experience
Great staff! Love this U haul.Deedra S. | First Impressions
Easy access, all person helpfulWayne M. | Overall Experience
El cliente no dejó un comentario.Dawn L. | Overall Experience
El cliente no dejó un comentario.Brenda M. | Overall Experience
El cliente no dejó un comentario.Harold O. | First Impressions
El cliente no dejó un comentario.brian o. | Overall Experience
El cliente no dejó un comentario.Cheryl S. | First Impressions
Over priced and the employees were hit and missKIEANNA B. | Overall Experience
It was difficult to get ahold of someone to help us properly drop off the trailer.Kurtis O. | Online Move In
El cliente no dejó un comentario.Katrina F. | First Impressions
The Rv storage doent worth the price they charge , $65 monthly for a open storage , somebody can steal the trailer easily and just one camera for that part of the storageFernando C. | First Impressions
El cliente no dejó un comentario.larry f. | Overall Experience
always clean an always helpfulSamuel R. | Overall Experience
El cliente no dejó un comentario.Nathan M. | First Impressions
All employees super helpful, professional. If we need storage again we will use.Kenneth P. | Overall Experience
El cliente no dejó un comentario.Mike T. | First Impressions
El cliente no dejó un comentario.Pamela H. | First Impressions
I've used U-Haul storage for over 10 years. Several locations. Along with their trucks, and other items they sell. Bought boxes, and hitches. Never had any problems. Always clean. Highly recommend them.Mario B. | Online Move In
El cliente no dejó un comentario.larry f. | First Impressions
Great people that work hereBARBARA G. | First Impressions
We are going through a moving process, need a truck and somewhere for storage. Moving is not a fun process, the professional and friendly staff takes so much stress out of this. Well done, first class.Roger A. | First Impressions
I asked for a 12 x12 storage there wasn’t any available, so they gave me 2 6/6 and they were all the way on 3 red floor and 4 units from another it was very hard to put my new large couch into one of the storages which now there are scratches and tears all over my brand new couch!!!Tina E. | First Impressions
El cliente no dejó un comentario.gregory g. | First Impressions
El cliente no dejó un comentario.RON H. | Overall Experience
Your team there initiates helpfulness. When we walk in the door you treat you with fun respect and work to give us what we want but ask questions to help get to what we really need. If we want a 15 foot truck but really need a 10 footer, you asked questions and were quick to try to understand our problem. We are doing a self move you have made the move and all the logistics around the move much easier. We've have 3 separate transactions with you in the past month (2 trucks and a storage unit) and every time my wife and I have said we are glad we used u-haul and we are glad we used this u-haul team. We will do 2 more transactions tomorrow (a pickup truck and a bike rack) and then I think we will be moved. Your prices are the best we found and your service is top rate.CHRIS A. | Overall Experience
El cliente no dejó un comentario.Emily P. | First Impressions
El cliente no dejó un comentario.heather c. | Overall Experience
Excellent assistance in how to access storage facility, where to park, where the carts are located, where the elevator is, and how to turn in equipment after hours. Map was very helpful.Wayne M. | First Impressions
I have stored at this location for the past 15 months. The manager at the time was okay, nothing special, very much a doing her job type of person, nothing more. At some point she had left and the present staff is now much more pleasant. They go out of their way to help you and are much more personable. They moved me into a much more convenient locker on the first floor right near the entrance at double the size I originally had and get this, for only $6.00 more per month! Say What?!? I was almost a little sad to leave because of the great way that I was treated and the amazing deal and location that I had. I could not recommend this location any more for anyone with storage needs, this is your go-to place, bar none.ROBERT A. | Overall Experience
Everyone and everything exceeded my expectationslisa t. | Overall Experience
El cliente no dejó un comentario.Lonnie H. | Overall Experience
El cliente no dejó un comentario.Cheryl B. | Overall Experience
Very clean!luz r. | First Impressions
Good experience.SCOTT D. | Overall Experience
El cliente no dejó un comentario.renee b. | Overall Experience
A "Cadillac" of storage units. A great experience all around!joanie m. | Overall Experience
Everyone at u.haul. were always very kind.Chris P. | Overall Experience
All associates were very helpful, professional, knowledgeable and personable. A very good team here. Nicholas was especially helpful. I give them a AAA, 5 star rating! Keep up the good work.Mark B. | First Impressions
Very impressed with the facility. Clean, convenient, and am very comfortable leaving my possessions locked up there.joanie m. | First Impressions
El cliente no dejó un comentario.Jeffrey W. | First Impressions
The 2 young ladies working today where upbeat, friendly, greeted customers when they came in, was quick to help customers if required. A friendly staff makes all the difference. Everything was throughly explained and great.meghann b. | First Impressions
Bugs, evidence of mice, and a repeated leak in the roof. Do not rent here. Staff is unacceptable. Taylor played on her phone for 5 minutes before acknowledging me, and then was rude. She said she was the assistant manager and the storage manager. Well, she needs to learn to manage. Don't rememberthe other one's name, but both girls are too young to be doing this job. Place needs better management.Whitney K. | Overall Experience
El cliente no dejó un comentario.Linda S. | First Impressions
2 concerns. 1) there was a bubble in the ceiling. Apparently holding water-approx 3gal at that point. Noticed half way they move in process or wouldn't hv rented it. Did report. Anxious to c how fast this is resolved. 2). Cannot contact store via phone during store hours. This could be problematic when have an issue of importance w unavailability of driving to the location. Not customer friendly.Kathy K. | First Impressions
Assistance manager now owns this storage location. Nice to see she can buy when I worked for you. The assistance manager owned the location in Columbia MO. I still want to sue because I still have bad problems but he was the boss even when Jim talked to him. Then fired after got back not even clocked in.CHARLES M. | Overall Experience
Thank you for keeping my stuff save and dry.RANDALL R. | Overall Experience
My rating deals with the fact that they offered no refund for the unused time when I vacated early.Larry G. | Overall Experience
the u haul staff is great very helpful and will assist you in every way even if it means going to your individual storage unit. Highly recommend U Haul of st. petersJerline T. | Overall Experience
I exclusively use this location. The service and convenience are top notch. I recommend them to EVERYONE!Brittany H. | First Impressions
I really appreciate the courtesy and professionalism of the staff. This place is highly recommended.Juanita N. | Overall Experience
I was not please that you didn't offer pre rated rate, I left on the fifth, and paid for the complete month. Very disappointed.Cindy S. | Overall Experience
Jennifer was awesome! Very easy move in process and employees were great!Brian D. | First Impressions
Brittany and April was wonderful I was really impressed by they customer service.They made everything run smoothly.Chantya F. | First Impressions
April and Britney both have impeccable customer service and care. They are the true example and model of giving someone a great experience and how every business should be ran. Christy sparksCHRISTY S. | Overall Experience
Excellent service by April Hogan! She was so friendly and thorough! Fair and apparent pricing. No hidden fees. Clean facility! Easy access. Carts available. Would definitely recommend!karen d. | First Impressions
Only complaint is how little the discount for a room with a pillar is. Other than that, the facility and staff were excellent!Jeffery D. | Overall Experience
thank you, we were treated kindly and given great instructionsShirley G. | First Impressions
Camper was stolen. Video cameras conveniently have not been working . Employees/manager not wanting to be helpful.anthony m. | First Impressions
Everyone was nice and friendlyWILLY M. | First Impressions
Since I only have 200 characters to leave a review, you can find my detailed negative review on Google. I would have stayed if I just got an apology, but that didn't happen.JOHN M. | Overall Experience
I would like to thank U Haul storage company the way I kept my goods it’s the way I found them clean to me U Haul is the best and I hop all areas are like St. Peter’s and staff have respect and kindJoyce K. | Overall Experience
Professional and quickAllen A. | First Impressions
Best in class service, thank youbrad f. | Overall Experience
noneSteven J. | Overall Experience
Great customer service!!Lillian B. | Overall Experience
Would definitely use U haul again and recommend to friends.Karen F. | Overall Experience
All employees were very nice and answered all my questions. Helped me to get just the right storage unit for my needs.linda b. | First Impressions
This is the second time using your facility. This place is clean and accessible! Staff has always been helpful. I recommend this U-Haul facility if anyone ask.luz r. | Overall Experience
Everyone was very professional and friendly .john j. | Overall Experience
Every single time I went into the store to talk to someone, they were in the back smoking, eating, or joking around. I just had to sit there and wait for them to see me through the window. Annoying!Helene H. | Overall Experience
Helpful, friendly service. Unit was clean and in good condition.Ian D. | First Impressions
I thought everything was great except that you have not stopped billing my credit card. Please remove the $150 from your last billing by refunding it to my American Express Card.GARY L. | Overall Experience
Everyone was always very helpful.Terri W. | Overall Experience
Staff is knowledgeable and friendly. Facility is always very clean, no bugs or mice.Gina B. | Overall Experience
Everyone was always friendlyJoy M. | Overall Experience
It was very clean and a good experience.Cheryl W. | Overall Experience
Very easy processChristian M. | Overall Experience
Great placeBRENDA M. | Overall Experience
Brittany & her team are professionals! Everyone was pleasant and helpful every time I needed something. They all seemed to work great as a team and I could tell they take pride in their work. ¡Gracias!Brian M. | Overall Experience
Great place ! Have used them many times..kyle b. | Overall Experience
The whole staff was very friendly and accommodating! Would definitely use this location again if I ever need storage or to rent a truck!John W. | Overall Experience
Facility was very well maintained, staff was genuinely friendly; even the bathrooms were super nice. Honestly a positive experience and well worth the cost. 10/10 - would recommendRYAN Z. | Overall Experience
Had trouble with access at the beginning, had to call to get access after hours. That was a hassle.Trudy M. | Overall Experience
Very impressed with the professional, friendly staff! Chantel and her partner, Amber, were awesome to deal with. Chantel even located a missing item for us that I was able to pick up at your locationDavid M. | Overall Experience
*****************************************************************************************MICHAEL B. | Overall Experience
Everything went very smooth. From booking it online to your person showing us how to get into the building and then taking us to the unit, very well done!Harold M. | Reservación
Great experience thanks for all that you didJames S. | Overall Experience
Everything went wellRon D. | Overall Experience
The ubox delivery drivers were awesomeKatherine B. | Overall Experience
I did not go personally to the storage facility. However, my 2 UBoxes arrived on time and in good condition, as did their contents. I will definitely use them again and will recommend them to othersaline r. | Overall Experience
Brittany and her staff were great working with us when we needed a change in our storage unit. We really appreciated the use of their carts which helped getting things on and off the truck.Mark J. | Overall Experience
Very convenient,well managed & clean. Took the stress off my move.Jane C. | Overall Experience
My unit was invested with some kind of insectDrusilla C. | Overall Experience
Regular Storage Facilities.DEBRA D. | Overall Experience
Great to work withJason M. | Overall Experience
Very helpful, v good customer service.gloria l. | Overall Experience
AwesomeDavid D. | Overall Experience
Rented the u-boxes. The ladies who came and delivered them were friendly and very helpful. They came and picked them up and deliver them to my new address as expected. They were great to work with.jeremy m. | Overall Experience
Servicios adicionales en esta ubicación
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