Customer Reviews for U-Haul Moving & Storage of Saint Peters

4,722 reviews

3990 N Service Rd   Saint Peters, MO 63301
(I-70 N Service Rd @ Cave Springs Rd NW corner of intersection, Next to Baue (pronounced Bow-ie) Funeral Home)

(636) 946-1563

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(636) 946-1563

3990 N Service Rd
Saint Peters, MO 63301
(I-70 N Service Rd @ Cave Springs Rd NW corner of intersection, Next to Baue (pronounced Bow-ie) Funeral Home)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Anthony B. 
Rating:
5.0

great staff, very helpful and knew their jobs

mike H. 
Rating:
5.0

Customer did not leave a comment.

Kerri T. 
Rating:
3.0

We did an after hours drop so we can't really rate this location

John I. 
Rating:
5.0

Customer did not leave a comment.

Brandon O. 
Rating:
5.0

Customer did not leave a comment.

Clifford C. 
Rating:
5.0

I trust U-Haul to do business before any other storage company ! Most all competitors are overpriced, unfair, & honestly they have ill intentions to the customer to raise prices after moving in, just to force failure in payment. Thanks for being kind to me !

Don P.  |  Overall Experience 
Rating:
5.0

Great customer service!!

Jason D. 
Rating:
5.0

Customer did not leave a comment.

Dan O. 
Rating:
5.0

I was greeted by a friendly young man who escorted me into the rental office. He got me in and out in a very timely manner. He had the trailer hooked up, checked and double-checked for safety and I was on the road in literally less than 15 minutes. The return was just as efficient and the gentleman who assisted me made the process of dropping the trailer off seamless. I will certainly use St. Peters Uhaul for future rental needs.

Rhonda S. 
Rating:
5.0

Service was prompt and the vehicle was in impeccable shape. Staff was very nice and would recommend to everyone!

jason C. 
Rating:
5.0

Customer care is the best!

BARRY S. 
Rating:
5.0

staff was great thank you

Jeff B. 
Rating:
4.0

Good location, good service.

Chad H. 
Rating:
5.0

Uhaul had what I needed with no hassles

Ken H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANGELA B. 
Rating:
5.0

It was a good experience.

STEWART G. 
Rating:
5.0

Customer did not leave a comment.

Stephanie S. 
Rating:
5.0

Customer did not leave a comment.

DENNIS H. 
Rating:
5.0

Customer did not leave a comment.

Raul V. 
Rating:
5.0

Customer did not leave a comment.

Tasha C. 
Rating:
5.0

Customer did not leave a comment.

Clifford C. 
Rating:
4.0

Customer did not leave a comment.

Tommy W. 
Rating:
5.0

Very kind and helpful staff …thank you

Marsha H. 
Rating:
5.0

Customer did not leave a comment.

james L. 
Rating:
4.0

All good from pickup to return.

Tommy W. 
Rating:
5.0

Overall the experience went really well. I was able to get the van I needed to expedite my move and I was able to return it the next day without any issues. If I have a need to rent another one the in the near future, I will be sure to consider the St. Peters location for my rental service needs.

Joel W. 
Rating:
5.0

Customer did not leave a comment.

ronnie N. 
Rating:
5.0

Customer did not leave a comment.

Andrew R. 
Rating:
5.0

I was in a pinch. They were able to get me in and get me taken care of that day. The customer service was amazing and the install looks great. I greatly appreciate them.

Todd S. 
Rating:
5.0

The staff are always polite, professional and willing to help. The equipment never fails. This is a great location to rent from.

Tommy W. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Excellent and friendly. We got there late just before they closed for the night. They treated us like we were their first and best customers of the day. Grade A+. Would use them again and most likely will at some point.

John G. 
Rating:
5.0

Customer did not leave a comment.

Devin C. 
Rating:
5.0

I HAD A VERY PLEASANT EXPERIENCE ALL AROUND. KISTIN EXPLAINED EVERYTHING THOROUGHLY. WAS BACK ON THE ROAD SAFELY AND QUICKLY. ARRIVED WITHOUT A RESERVATION. WOULD DEFINITELY RECOMMEND TO FRIENDS.

leo T. 
Rating:
5.0

All good

Ron P. 
Rating:
5.0

Customer did not leave a comment.

Rachel S. 
Rating:
5.0

Customer did not leave a comment.

dan O. 
Rating:
5.0

Customer did not leave a comment.

Jim A. 
Rating:
5.0

Customer did not leave a comment.

Cassandra J. 
Rating:
5.0

Customer did not leave a comment.

RANDY J. 
Rating:
5.0

Customer did not leave a comment.

Sherry C. 
Rating:
5.0

Customer did not leave a comment.

KEVIN C. 
Rating:
5.0

Customer did not leave a comment.

jim M. 
Rating:
5.0

I've only had great experiences with anyone at this location. Very helpful and always friendly

Kenneth R. 
Rating:
5.0

Customer did not leave a comment.

MARK R. 
Rating:
5.0

Amazing people here! Helped me with everything and was super personable.

Brent W. 
Rating:
5.0

Customer did not leave a comment.

Hannah B. 
Rating:
5.0

Customer did not leave a comment.

Derrick D. 
Rating:
5.0

Great people working up there in the morning

Clifford C. 
Rating:
5.0

They were great to work with and helped me when I didn't have the right trailer for my needs

Bryan W. 
Rating:
5.0

Great

larry H. 
Rating:
5.0

People where awesome!

kelly H. 
Rating:
5.0

Great smooth ride with the uhaul, equipment worked well.

Camille M. 
Rating:
5.0

Top job! Great service, great everything at this location. 👏

DAVE R. 
Rating:
5.0

Staff very informative Took me through step by step

terri S. 
Rating:
5.0

I do not remember their names but the manager on duty and the associate i worked with were incredible!

tj L. 
Rating:
5.0

It was easy. Staff was personable and efficient.

Robert G. 
Rating:
5.0

Nothing.

PHILIP W. 
Rating:
5.0

Customer did not leave a comment.

aaron S. 
Rating:
5.0

Everyone was very courteous and professional. This is my second time using this location and I would recommend it to everyone

Diana Sandefur S. 
Rating:
5.0

Customer did not leave a comment.

Mark K. 
Rating:
5.0

All the employees were very kind and helpful! Thank you!

CANDACE H. 
Rating:
5.0

Customer did not leave a comment.

Brian D. 
Rating:
4.0

Personally was very kind ,friendly, and helpful.

Kevin E. 
Rating:
5.0

Customer did not leave a comment.

Clifford C. 
Rating:
5.0

Huge place and very friendly staff

Nathan S. 
Rating:
5.0

Not

VINCE B. 
Rating:
5.0

My second time using this location. The associates are so friendly and knowledgeable. Their demeanor makes moving so much more enjoyable. They truly want to help make your experience hassle free!

Kelly L. 
Rating:
5.0

Personnel were extremely helpful. Keep it up.

Kent B. 
Rating:
5.0

Customer did not leave a comment.

Raymond S. 
Rating:
5.0

Always super friendly, fast and efficient. Amazon how quickly they get you in and out.

Erin P. 
Rating:
1.0

The truck had MAJOR engine problems that resulted in EXTREAM jolts to the entire vehicle. These jolts resulted in shifts in the load multiple times over, and has caused thousands in damage to my furniture. I WILL Be in contact with you about a refund and repayment for my damages.

Richard W. 
Rating:
5.0

Customer did not leave a comment.

MILES M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Glen W. 
Rating:
5.0

Customer did not leave a comment.

Matthew J. 
Rating:
4.0

Customer did not leave a comment.

mark W. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Truck was exceptionally clean at time of pickup!

James R. 
Rating:
5.0

Customer did not leave a comment.

Daniel N. 
Rating:
5.0

Customer did not leave a comment.

Shawn M. 
Rating:
5.0

Customer did not leave a comment.

Shaun R.  |  First Impressions 
Rating:
5.0

Provide better explanation of teams and services. The gentleman who served me was one of the best services providers I've met in ages. I just can't remember his name

George O. 
Rating:
5.0

Customer did not leave a comment.

courtney C. 
Rating:
5.0

The staff were super friendly and helpful! I will certainly use uHaul and uhaul storage again!

NATHAN P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

Gary R. 
Rating:
5.0

Easy dropoff. Personnel are very helpful and friendly. Less than 5 minutes to drop off an enclosed rental trailer.

william H. 
Rating:
5.0

Customer service was great and friendly.

Brian W. 
Rating:
5.0

Customer did not leave a comment.

Vicki O. 
Rating:
5.0

Customer did not leave a comment.

Matt F. 
Rating:
5.0

I love this company I always will come to this company and I always will tell another person about the company get specific location is great the people are great always helpful

Mark G. 
Rating:
5.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

It was all pretty great. Only hiccup was that a call back incentive should have applied at pick up- not drop off. Agent told us to get it applied at drop off….. so that was an extra call, but it was fixed easily

Marie R. 
Rating:
5.0

Installed hitch looks great and works well. Very happy with quality of instillation.

Billy T. 
Rating:
5.0

We have been using this location for a few years and have always been pleased. The staff is courteous, efficient, helpful, and is pleasant to deal with. We have used this location for storage and to rent the occasional truck. The storage area is clean, maintained, and any issue was dealt with right away. The vehicles have always been clean, a good value, and easy to rent. We will continue to use this location.

Stephen P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ron B. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
4.0

Customer did not leave a comment.

Dennis S. 
Rating:
5.0

Customer did not leave a comment.

james T. 
Rating:
5.0

Cody was his name... should be given a raise and fat vacation pay... I mistyped his name on my review yesterday Cody Give him a raise!

mikel G. 
Rating:
5.0

Customer did not leave a comment.

Mark K. 
Rating:
5.0

Customer service was great. When I picked up the truck and dropped it off.

Clifford C. 
Rating:
5.0

Very friendly and helpful staff.

William C. 
Rating:
5.0

Customer did not leave a comment.

MARK K. 
Rating:
5.0

Service was GREAT! Very helpful, knowledgeable, friendly. When I got there, I realized my storage unit was too small and not the right fit for me. The staff showed me alternatives and helped me get the storage unit that was best for my needs. Thank you!

NATHAN P.  |  First Impressions 
Rating:
5.0

Staff was very friendly. The store smelled very clean and looked very well put together. The unit was clean and it was easy for us to move our things into.

Amanda O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cory D.  |  Overall Experience 
Rating:
5.0

The young lady that helped us was excellent! Professional, knowledgeable and polite! An excellent staff member!

Mark S.  |  First Impressions 
Rating:
5.0

The assistant manager helped me when I finally decided to go with U-haul for my storage solution. She was friendly, engaging and kind. Also extremely knowledgeable and made the process easy and simple. 10/10

paris f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julia T.  |  Overall Experience 
Rating:
5.0

I really appreciate y’all for keeping the facility clean and working with me thank you all so much

Janiah J.  |  Overall Experience 
Rating:
5.0

The staff was nothing but kind and helpful through the whole process.

SHERI H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nicholas H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BETTY N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luz R.  |  Overall Experience 
Rating:
5.0

The staff was very professional at whate they do I would highly recommend using them for my future moving needs

Daniel K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deryl A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brittany B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jaime J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

julio v.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Oliver W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul M.  |  Overall Experience 
Rating:
5.0

The staff was amazing. Very helpful and friendly!

cameron a.  |  First Impressions 
Rating:
5.0

The staff are wonderful, best I’ve seen. Clean facility, highly recommend.

Stephanie S.  |  Overall Experience 
Rating:
5.0

Staff was outstanding to work with. Professional and friendly answering all of our questions. Most helpful.

Sue K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sterling N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chasity P.  |  Overall Experience 
Rating:
2.0

I have used this location for storage since 2015. Much to my disappointment the cleanliness of the building has drastically gone down hill during that time I've noticed mice poop in the hallways outside of my unit. As well as spiders and dead roaches. The floors in the hallways are in need of a serious degreaser. Due to these on going pest issues and lack of overall cleanliness I will no longer use this location for storage.

CARRIE A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rosie b.  |  Overall Experience 
Rating:
5.0

The staff is friendly and helpful.

Paul M.  |  Online Move In 
Rating:
5.0

Very clean. And helpful staff.

Joyce R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Debbie A.  |  First Impressions 
Rating:
4.0

Temperature in half of the third floor was inconsistent and often higher than what it should be.

Jason B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heath B.  |  Overall Experience 
Rating:
5.0

Every one who works there is so nice and helpful! The storage units are well lit and clean and I felt completely safe there

Susan R.  |  First Impressions 
Rating:
5.0

Every employee there is so nice and really helpful. The storage units were well lit and clean and felt completely safe.

Susan R.  |  Overall Experience 
Rating:
3.0

I reserved an until via a telephone call. I thought my reservation was made as I paid for the unit. The young lady was great There was a young lady who helped in the office. When I went to into the building after hours, I could not access the building which cause a which major delay in the moving my items. Now, I have to hope I can access the building at 5:00am

Chasity P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

nachelle w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiffany H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ETHAN H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Diana B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Phillip O.  |  Overall Experience 
Rating:
5.0

This location was accessible and convenient. Friendly and courteous staff. Overall good value.

Denise H.  |  Overall Experience 
Rating:
5.0

Not related to the storage facility. I also rented a box trailer. Who rents someone a trailer without a flip down wheel to take it off of the truck at the loading site?

Adam W.  |  First Impressions 
Rating:
3.0

I know that I had one payment left on account in case the mail carrier failed to deliver my payment. However, when I moved out, I was told that there was "nothing" left in the account. I went on-line to check that and to my surprise and my personal ignorance, I was not able to see any of the accounting records for my storage unit. My suggestion is that you add that information to all accounts, including the receipt that is already posted on the account.

Nancy F.  |  Overall Experience 
Rating:
4.0

Good facility with easy access, one section seems to be better climate controlled than the other, ordered a climate controlled unit but it was 10+ degrees warmer than the other side

Jason B.  |  First Impressions 
Rating:
5.0

Josh Smith went out of his way to make me feel appreciated. On top of that he even offered to help me move some of my heavier items(desk, workbench) into the facility.

Joshua M.  |  First Impressions 
Rating:
5.0

Great service

QUIWONYEN H.  |  Overall Experience 
Rating:
4.0

I just wish the prices would not have kept going up. I feel at a certain point if you've had a locker or storage unit For quite some time, you should be grandfathered in. At a set price.

Terri O.  |  Overall Experience 
Rating:
3.0

A/C should not still be malfunctioning more than a year later. This is the ONLY reason I moved out, excessive heat in my section (over 90 most of the summer inside)

ELIZABETH T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle A.  |  Overall Experience 
Rating:
4.0

My experience was very satisfactory. Would definitely use this location again if i needed one.

Barbara W.  |  Overall Experience 
Rating:
5.0

Great service always !

QUIWONYEN H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keona B.  |  First Impressions 
Rating:
5.0

It started as a stressful day for us but Taylor was incredibly helpful and put our whole family at ease, and walking away with a smile. CJ knew plenty about the ins and outs of the business to answer any other questions we had in the meantime. Great team, who is happy to help.

zachary l.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joyce S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara W.  |  Overall Experience 
Rating:
5.0

Thanks

timothy f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENNETH R.  |  First Impressions 
Rating:
5.0

The lady at front desk her name was Taylor she was very nice and helpful

Jesse J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KENDRA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shameka J.  |  Overall Experience 
Rating:
5.0

The associate was friendly, helpful and efficient. She is a great help to anybody who comes totally blank to the business and she educate me so well. Thanks and very much appreciated her help.

Javier R.  |  First Impressions 
Rating:
5.0

Facility is very clean, in a very convenient location. The staff is very professional, and easy to deal with. Very people friendly.

Barbara W.  |  First Impressions 
Rating:
5.0

Used facility from 2016-2023 & had no problems during that time. It was close to home & I could come whenever I needed to. It was clean & I always felt safe . Staff was helpful and I appreciated their help when I was moving out. This is a good location (70 & Cave Spring in St Charles). Would highly recommend. K. Davis

Kathleen D.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Steven L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TRACY G.  |  First Impressions 
Rating:
2.0

My locker was full of damaged goods and mouse droppings. I will be putting a complaint in with corporate office and video of damage.

STEPHANIE L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BOB B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mandy H.  |  First Impressions 
Rating:
5.0

The 'no contact' rental option is nice for those who work, or have time constraints which allows them to complete a rental and begin the storage process at their convenience.

James B.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Mandy H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

paige f.  |  Overall Experience 
Rating:
5.0

Always a great place

Daniel T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Valerie B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

denise m.  |  Overall Experience 
Rating:
5.0

Tay Miller was really helpful and explained well all the questions I had about the unit

Rayontay M.  |  First Impressions 
Rating:
5.0

Thank you for amazing service and helping me with all my storage needs!

Jacqueline P.  |  First Impressions 
Rating:
1.0

I was told that I had 24 hours access and I paid for it I have to leave all my stuff in the back of the u haul truck because my card didn’t work & my storage unit is open with some of belongings I will never go back to this place again

Steven L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maria H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany W.  |  Overall Experience 
Rating:
5.0

Very nice and well maintained

Paula S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Irene R.  |  Overall Experience 
Rating:
5.0

This location has always been my favorite to use! They are always helpful, friendly and always has everything I need! Highly highly recommend!!

Angel J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joyce R.  |  First Impressions 
Rating:
5.0

The store manager was beyond amazing! Really made the whole experience a breeze, I am very thankful I chose this location for my truck rental as well as storage location!

elizabeth l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

elbert h.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ALICIA P.  |  First Impressions 
Rating:
5.0

Your staff was helpful and very courteous. Your facility was always very clean.

Cathy S.  |  Overall Experience 
Rating:
5.0

UHaul went above and beyond! In the process of moving, we literally found ourselves pretty much homeless for about a week between selling our condo and getting to move into our new home. People at UHaul were the kindest people we dealt with during that week. We had to rent trucks and vans two different times and also a storage facility. They made it easy and affordable. Kudos to the staff at UHaul on the service road in St. Charles, MO.

Susan G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARTIN G.  |  First Impressions 
Rating:
5.0

No problems with move it. Great experience!

Margaretta M.  |  First Impressions 
Rating:
3.0

-staff generally aloof & uninterested in assisting -with the layout of local store, there is no way to safely see someone settled behind the counter or for staff to see incoming guests - doesn’t seem safe for customer or staff -recently paid for month but cleaned out unit after 6 days; on fixed income; staff said pro-rate is only 3 days; seems unfair

MARIAN S.  |  Overall Experience 
Rating:
5.0

Staff was very friendly, understanding, helpful, and accomodating. Will definitely recommend to friends. Overall, a 10 out of 10!

Susan G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edward A.  |  Overall Experience 
Rating:
5.0

Always excellent in person service or telephone call service (directly to facility).

WILLIAM B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

denise m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amber G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

aaron S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Debbie V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

charles s.  |  Overall Experience 
Rating: