Comentarios de los clientes para U-Haul Moving & Storage of Saint Peters

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Saint Peters

Clasificación general:

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CHRIS A. | Overall Experience |
Clasificación:

Your team there initiates helpfulness. When we walk in the door you treat you with fun respect and work to give us what we want but ask questions to help get to what we really need. If we want a 15 foot truck but really need a 10 footer, you asked questions and were quick to try to understand our problem. We are doing a self move you have made the move and all the logistics around the move much easier. We've have 3 separate transactions with you in the past month (2 trucks and a storage unit) and every time my wife and I have said we are glad we used u-haul and we are glad we used this u-haul team. We will do 2 more transactions tomorrow (a pickup truck and a bike rack) and then I think we will be moved. Your prices are the best we found and your service is top rate.

Whitney K.
Clasificación:

The guy checking us in did great! He was efficient and had us on our way quickly.

deborah F.
Clasificación:

Excellent customer service and I would definitely recommend this location to anyone.

Emily P. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Robert M.
Clasificación:

I went online and made my reservation - initially it seemed pretty seamless. I then did a check in online. I entered credit card information, entered driver license information, entered everything they needed. The web site even said I am all set. At this point I figured I would show up and call them up, they would come out and hook up the trailer. Not the case. I had to come in and give additional information because my reservation was not complete. Apparently I needed to take a picture of my drivers license. Nowhere on the web site did it tell me this. Needless to say that during this Covid times I was not to happy. I did not want to come in. I came in and completed the reservation. . I even had to give my credit card information AGAIN, I already did this on the web site. This entire reservation process is making me wonder if I will use U-Haul again. You would think that during this pandemic you would do everything to put the safety of the customer first. None of this is a reflection of the U-Haul dealer I worked with, this is all on corporate and their web site.

Bill B.
Clasificación:

El cliente no dejó un comentario.

Earl S.
Clasificación:

More staff for early morning weekend pickups

Ian F.
Clasificación:

Honestly, first impression was mixed. But I was greeted warmly and everything was explained as far as my contract. Upon return of the truck, it was after hours but the employees were still around working some warehouse business and still checked the truck in for me on the spot. I cant explain how easy they made the entire process. Would definitely rent again from this location and recommend to prospective renters.

carl V.
Clasificación:

Everyone at this location was helpful, positive and friendly. Great customer service attitude.

Randall F.
Clasificación:

Thank you

Randul B.
Clasificación:

El cliente no dejó un comentario.

Gerad E.
Clasificación:

When I came in to return the trailer I pulled up to the sign where it said to stop, someone would be out to help me. No one ever came out until I went into the building and alerted them. There were three employees by the counter and no other customers.

Emily H.
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El cliente no dejó un comentario.

Donna S.
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El cliente no dejó un comentario.

Vincent R.
Clasificación:

El cliente no dejó un comentario.

Gary J.
Clasificación:

El cliente no dejó un comentario.

Nathan L.
Clasificación:

El cliente no dejó un comentario.

JULIE R.
Clasificación:

El cliente no dejó un comentario.

Gary S.
Clasificación:

Cody was exceptionally customer orientated, as were the rest of the staff. The experience was flawless. This is the only location that we will use, and I will most definitely express that to anyone we know.

Suzanne S.
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El cliente no dejó un comentario.

Toby L.
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El cliente no dejó un comentario.

Dennis B.
Clasificación:

I called and got a price e over the phone. When I showed up it was a different price. I didn't't have time to drive to another location. The kid seemed HI and all he could say is so what, what do you what to do. I took a long time to get the manager on the phone and he was useless. Never again.

Carolyn B.
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El cliente no dejó un comentario.

Montie G.
Clasificación:

El cliente no dejó un comentario.

JAMES C.
Clasificación:

El cliente no dejó un comentario.

Joe P.
Clasificación:

El cliente no dejó un comentario.

Keith W.
Clasificación:

El cliente no dejó un comentario.

Kimberly B.
Clasificación:

Well I booked online and gave them my card info. And when taking the truck back they said they needed to swipe my card. I wasnt there so my boyfriend had to get someone else to come pay for it. Then he says all I need are the numbers. Well why couldnt it be done on my card then? It just didnt make since

Robert B.
Clasificación:

Very friendly and efficient

Gregory O.
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El cliente no dejó un comentario.

Albert W.
Clasificación:

El cliente no dejó un comentario.

Jeffrey W.
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El cliente no dejó un comentario.

Carol Y.
Clasificación:

I think the employees already have their act together. Could not have been treated any better. Planning my next rental.

Waylan S.
Clasificación:

Great customer service!

heather c. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Scott R.
Clasificación:

I rent trailer Sunday 10/18/20 and returned it 10/19/20 on time lady at desk said leave on lot and she would check it in and she did not I was charged 2 days and not 1 like was suppose to they did not check it in until 10/21/20

Harold V.
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El cliente no dejó un comentario.

John S.
Clasificación:

Outstanding customer service and equipment was well maintained.

Sherree L.
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El cliente no dejó un comentario.

John G.
Clasificación:

El cliente no dejó un comentario.

Faith B.
Clasificación:

The UHaul employee who helped us install our UHaul trailer installed the chains wrong and they came off their attachment to the trailer within the first 10 miles of our drive and were dangling along the road as we drove. Thankfully we were able to stop and remedy the situation ourselves, but the UHaul workers at this location definitely need more training in the installation of their trailers as the chains are the failsafe for the trailer hitch and could cause a dangerous situation if they are roaming free or if they prove to be ineffective.

Michael M.
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El cliente no dejó un comentario.

Kenneth K.
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El cliente no dejó un comentario.

Elizabeth H.
Clasificación:

Nothing .Was happy with the staff and the location.Will come back again .

DAVID B.
Clasificación:

Uhaul needs to have a customer initial the paperwork if they're taking the insurance coverage. I declined the $8 a day but it still ended up on the paperwork, luckily the representative was nice and removed the charge of 2 days

Thad J.
Clasificación:

When attempting to use the U-Haul App to pick up my vehicle, I was notified the equipment was not available. I called U-Haul and, after 30 min on hold, I was told the equipment I had reserved could not be picked up using the app. The agent suggested I return with the U-Haul store opened to pick up the truck. I informed the agent that I needed the vehicle at the time I was picking it up and could not wait two hours for the store to open. The agent continually told me "the equipment was not correctly dispatched". I told the agent each time that I didn't know what that meant and that I simply wanted the truck I reserved. After a lot of waiting and hold time, I was able to secure my vehicle. When I returned the vehicle, I discussed the confusion with the rental process. Of course I was not offered a refund of the "$50 equipment guarantee". It appears the the "guarantee" is a marketing ploy that is not actually provided when the truck that is rented is not available. I am very disappointed.

Rebecca T.
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El cliente no dejó un comentario.

Richard W.
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El cliente no dejó un comentario.

Andrew W.
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Keep doing what u r doing giving great customer service

Molly M.
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El cliente no dejó un comentario.

Kay E.
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I have frequently used this location & staff is consistently courteous and work hard to provide a good experience.

Michael N.
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El cliente no dejó un comentario.

Mark C.
Clasificación:

Cody was great!

Chris L.
Clasificación:

El cliente no dejó un comentario.

Kay E.
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El cliente no dejó un comentario.

Daniel S.
Clasificación:

Excellant profesional service..

Josh S.
Clasificación:

Make it more clear about fueling up the vehicle. Gas charge was excessive. It made the rental way too expensive.

Susanne C.
Clasificación:

Van was not swept out when I picked it up. but everything else was wonderful and staff was so helpful. Thank you

Gregory K.
Clasificación:

El cliente no dejó un comentario.

Leonard H.
Clasificación:

El cliente no dejó un comentario.

Wayne M. | First Impressions |
Clasificación:

Excellent assistance in how to access storage facility, where to park, where the carts are located, where the elevator is, and how to turn in equipment after hours. Map was very helpful.

Susan O.
Clasificación:

Greet service.

WAYNE M.
Clasificación:

Very helpful explaining how to make a return after hours.

MIKE W.
Clasificación:

Have employees wear masks and require customers to do the same. No except myself had a mask on both times I was there. That is why I can't recommend this location.

Kay E.
Clasificación:

I have Been a customer at this location multiple times and every time the staff has always gone out of their way to accommodate and be helpful. I highly recommend this location and U-Haul services in general. Thank you

Juggelito G.
Clasificación:

Cole over at Cave Spring location is very friendly and I like that he gave me detail information for all of my charges. Great customer service.

Gail T.
Clasificación:

El cliente no dejó un comentario.

ROBERT A. | Overall Experience |
Clasificación:

I have stored at this location for the past 15 months. The manager at the time was okay, nothing special, very much a doing her job type of person, nothing more. At some point she had left and the present staff is now much more pleasant. They go out of their way to help you and are much more personable. They moved me into a much more convenient locker on the first floor right near the entrance at double the size I originally had and get this, for only $6.00 more per month! Say What?!? I was almost a little sad to leave because of the great way that I was treated and the amazing deal and location that I had. I could not recommend this location any more for anyone with storage needs, this is your go-to place, bar none.

Marshall K.
Clasificación:

El cliente no dejó un comentario.

Cynthia M.
Clasificación:

Update the website to reflect the equipment available. I looked forever for a 10' trailer and had to settle for a 12'. Only to find out when I picked up the trailer, the 10' trailers are no longer available.

Nicholas A.
Clasificación:

There was an oil service light on.

Floyd M.
Clasificación:

El cliente no dejó un comentario.

Nicole O.
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Everyone I spoke with was very helpful and efficient. Much appreciated!

Robert K.
Clasificación:

El cliente no dejó un comentario.

Dustin B.
Clasificación:

El cliente no dejó un comentario.

Charles H.
Clasificación:

You guys seem to have it all under control, can't really say anything needs changed. Always courteous, and ready to assist. Thanks

Dennis M.
Clasificación:

Pleasant experience all around.

Antonio H.
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El cliente no dejó un comentario.

James M.
Clasificación:

They didn't ask enough questions and made assumptions.

Christopher L.
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Staff was great, quick, easy, I would absolutely rent from here again.

Gerald K.
Clasificación:

El cliente no dejó un comentario.

Anthony C.
Clasificación:

El cliente no dejó un comentario.

lisa t. | Overall Experience |
Clasificación:

Everyone and everything exceeded my expectations

Alan B.
Clasificación:

Attempted to schedule trailer pickup by phone several times. No one picks up. Had to go to actual location to make reservation. The kicker..... I could only acquire phone #for this location from a competitor of yours. And this is not the first time your central registration system failed me. All work out. Great experience.

Bridget M.
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El cliente no dejó un comentario.

Carolanne S.
Clasificación:

Kind. Courteous. Helpful.

scott G.
Clasificación:

Everything was great just keep up the good work

Kiet D.
Clasificación:

Didnt have alot of options to choose, and the prices i rent , i got charge all kind of stuff over prices

JAMES T.
Clasificación:

Nothing. Everything was great. Very friendly staff.

martin S.
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El cliente no dejó un comentario.

DEBORAH M.
Clasificación:

Nice group of young adults running the store.

Louis L.
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El cliente no dejó un comentario.

Timothy P.
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El cliente no dejó un comentario.

Kay E.
Clasificación:

El cliente no dejó un comentario.

Gregory K.
Clasificación:

El cliente no dejó un comentario.

Christopher D.
Clasificación:

Lady behind the counter was awesome

Christopher D.
Clasificación:

Girl working the counter was awesome

Brian S.
Clasificación:

Currently advising the BBB of illegal businesses practices.

Lonnie H. | Overall Experience |
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El cliente no dejó un comentario.

JAMES C.
Clasificación:

The customer service is very good at the Saint peters location that I go to and the only thing I could see you for a improvement is maybe get a little more help in that busy place

Marc C.
Clasificación:

Computer and debit machine issues were a huge pain.

Terrence H.
Clasificación:

El cliente no dejó un comentario.

Timothy B.
Clasificación:

The MC trailer I rented had an issue with flat spots on the tires. After changing the tires, the trailer no longer shook hard while driving however, it needs to be looked at further. The attendant parked the trailer back on the lot presumably to be rented again. I would hate to have to deal with this issue again when I rent another trailer. A second issue like this would stop me from renting with Uhaul. Very inconvenient!

Anthony B.
Clasificación:

Thought price was a bit high for only a few hours and lady staff was very nice and helpful but guy staff acted like he didn't want to be there was still helpful but not the same enthusiasm as the lady she was just so nice really was a pleasure

Brent O.
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El cliente no dejó un comentario.

Lina B.
Clasificación:

Drop off was easy peasy.

benjamen F.
Clasificación:

I was on hold for over 20 mins and they made my reservation for a van only to tell me it's not available when I got there. This location is horrible and I hate that I even had to come back a second time because it was worse than the first time.

Cheryl B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

luz r. | First Impressions |
Clasificación:

Very clean!

SCOTT D. | Overall Experience |
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Good experience.

renee b. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

joanie m. | Overall Experience |
Clasificación:

A "Cadillac" of storage units. A great experience all around!

Chris P. | Overall Experience |
Clasificación:

Everyone at u.haul. were always very kind.

Mark B. | First Impressions |
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All associates were very helpful, professional, knowledgeable and personable. A very good team here. Nicholas was especially helpful. I give them a AAA, 5 star rating! Keep up the good work.

joanie m. | First Impressions |
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Very impressed with the facility. Clean, convenient, and am very comfortable leaving my possessions locked up there.

Jeffrey W. | First Impressions |
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El cliente no dejó un comentario.

meghann b. | First Impressions |
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The 2 young ladies working today where upbeat, friendly, greeted customers when they came in, was quick to help customers if required. A friendly staff makes all the difference. Everything was throughly explained and great.

Whitney K. | Overall Experience |
Clasificación:

Bugs, evidence of mice, and a repeated leak in the roof. Do not rent here. Staff is unacceptable. Taylor played on her phone for 5 minutes before acknowledging me, and then was rude. She said she was the assistant manager and the storage manager. Well, she needs to learn to manage. Don't rememberthe other one's name, but both girls are too young to be doing this job. Place needs better management.

Linda S. | First Impressions |
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El cliente no dejó un comentario.

Kathy K. | First Impressions |
Clasificación:

2 concerns. 1) there was a bubble in the ceiling. Apparently holding water-approx 3gal at that point. Noticed half way they move in process or wouldn't hv rented it. Did report. Anxious to c how fast this is resolved. 2). Cannot contact store via phone during store hours. This could be problematic when have an issue of importance w unavailability of driving to the location. Not customer friendly.

CHARLES M. | Overall Experience |
Clasificación:

Assistance manager now owns this storage location. Nice to see she can buy when I worked for you. The assistance manager owned the location in Columbia MO. I still want to sue because I still have bad problems but he was the boss even when Jim talked to him. Then fired after got back not even clocked in.

RANDALL R. | Overall Experience |
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Thank you for keeping my stuff save and dry.

Larry G. | Overall Experience |
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My rating deals with the fact that they offered no refund for the unused time when I vacated early.

Jerline T. | Overall Experience |
Clasificación:

the u haul staff is great very helpful and will assist you in every way even if it means going to your individual storage unit. Highly recommend U Haul of st. peters

Brittany H. | First Impressions |
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I exclusively use this location. The service and convenience are top notch. I recommend them to EVERYONE!

Juanita N. | Overall Experience |
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I really appreciate the courtesy and professionalism of the staff. This place is highly recommended.

Cindy S. | Overall Experience |
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I was not please that you didn’t offer pre rated rate, I left on the fifth, and paid for the complete month. Very disappointed.

Brian D. | First Impressions |
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Jennifer was awesome! Very easy move in process and employees were great!

Chantya F. | First Impressions |
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Brittany and April was wonderful I was really impressed by they customer service.They made everything run smoothly.

CHRISTY S. | Overall Experience |
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April and Britney both have impeccable customer service and care. They are the true example and model of giving someone a great experience and how every business should be ran. Christy sparks

karen d. | First Impressions |
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Excellent service by April Hogan! She was so friendly and thorough! Fair and apparent pricing. No hidden fees. Clean facility! Easy access. Carts available. Would definitely recommend!

Jeffery D. | Overall Experience |
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Only complaint is how little the discount for a room with a pillar is. Other than that, the facility and staff were excellent!

Shirley G. | First Impressions |
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thank you, we were treated kindly and given great instructions

anthony m. | First Impressions |
Clasificación:

Camper was stolen. Video cameras conveniently have not been working . Employees/manager not wanting to be helpful.

WILLY M. | First Impressions |
Clasificación:

Everyone was nice and friendly

JOHN M. | Overall Experience |
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Since I only have 200 characters to leave a review, you can find my detailed negative review on Google. I would have stayed if I just got an apology, but that didn't happen.

Joyce K. | Overall Experience |
Clasificación:

I would like to thank U Haul storage company the way I kept my goods it’s the way I found them clean to me U Haul is the best and I hop all areas are like St. Peter’s and staff have respect and kind

Allen A. | First Impressions |
Clasificación:

Professional and quick

brad f. | Overall Experience |
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Best in class service, thank you

Steven J. | Overall Experience |
Clasificación:

none

Lillian B. | Overall Experience |
Clasificación:

Great customer service!!

Karen F. | Overall Experience |
Clasificación:

Would definitely use U haul again and recommend to friends.

linda b. | First Impressions |
Clasificación:

All employees were very nice and answered all my questions. Helped me to get just the right storage unit for my needs.

luz r. | Overall Experience |
Clasificación:

This is the second time using your facility. This place is clean and accessible! Staff has always been helpful. I recommend this U-Haul facility if anyone ask.

john j. | Overall Experience |
Clasificación:

Everyone was very professional and friendly .

Helene H. | Overall Experience |
Clasificación:

Every single time I went into the store to talk to someone, they were in the back smoking, eating, or joking around. I just had to sit there and wait for them to see me through the window. Annoying!

Ian D. | First Impressions |
Clasificación:

Helpful, friendly service. Unit was clean and in good condition.

GARY L. | Overall Experience |
Clasificación:

I thought everything was great except that you have not stopped billing my credit card. Please remove the $150 from your last billing by refunding it to my American Express Card.

Terri W. | Overall Experience |
Clasificación:

Everyone was always very helpful.

Gina B. | Overall Experience |
Clasificación:

Staff is knowledgeable and friendly. Facility is always very clean, no bugs or mice.

Joy M. | Overall Experience |
Clasificación:

Everyone was always friendly

Cheryl W. | Overall Experience |
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It was very clean and a good experience.

Christian M. | Overall Experience |
Clasificación:

Very easy process

BRENDA M. | Overall Experience |
Clasificación:

Great place

Brian M. | Overall Experience |
Clasificación:

Brittany & her team are professionals! Everyone was pleasant and helpful every time I needed something. They all seemed to work great as a team and I could tell they take pride in their work. Thanks!

kyle b. | Overall Experience |
Clasificación:

Great place ! Have used them many times..

John W. | Overall Experience |
Clasificación:

The whole staff was very friendly and accommodating! Would definitely use this location again if I ever need storage or to rent a truck!

RYAN Z. | Overall Experience |
Clasificación:

Facility was very well maintained, staff was genuinely friendly; even the bathrooms were super nice. Honestly a positive experience and well worth the cost. 10/10 - would recommend

Trudy M. | Overall Experience |
Clasificación:

Had trouble with access at the beginning, had to call to get access after hours. That was a hassle.

David M. | Overall Experience |
Clasificación:

Very impressed with the professional, friendly staff! Chantel and her partner, Amber, were awesome to deal with. Chantel even located a missing item for us that I was able to pick up at your location

MICHAEL B. | Overall Experience |
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Harold M. | Reservation |
Clasificación:

Everything went very smooth. From booking it online to your person showing us how to get into the building and then taking us to the unit, very well done!

James S. | Overall Experience |
Clasificación:

Great experience thanks for all that you did

Ron D. | Overall Experience |
Clasificación:

Everything went well

Katherine B. | Overall Experience |
Clasificación:

The ubox delivery drivers were awesome

aline r. | Overall Experience |
Clasificación:

I did not go personally to the storage facility. However, my 2 UBoxes arrived on time and in good condition, as did their contents. I will definitely use them again and will recommend them to others

Mark J. | Overall Experience |
Clasificación:

Brittany and her staff were great working with us when we needed a change in our storage unit. We really appreciated the use of their carts which helped getting things on and off the truck.

Jane C. | Overall Experience |
Clasificación:

Very convenient,well managed & clean. Took the stress off my move.

Drusilla C. | Overall Experience |
Clasificación:

My unit was invested with some kind of insect

DEBRA D. | Overall Experience |
Clasificación:

Regular Storage Facilities.

Jason M. | Overall Experience |
Clasificación:

Great to work with

gloria l. | Overall Experience |
Clasificación:

Very helpful, v good customer service.

David D. | Overall Experience |
Clasificación:

Awesome

jeremy m. | Overall Experience |
Clasificación:

Rented the u-boxes. The ladies who came and delivered them were friendly and very helpful. They came and picked them up and deliver them to my new address as expected. They were great to work with.

No se han enviado comentarios para esta ubicación.

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