Customer Reviews for U-Haul Moving & Storage of Saddle Brook

5424 comentarios

210 US Hwy 46   Saddle Brook, NJ 07663
(W Of Gw Bridge)

(973) 478-2008

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 6 p. m.

Servicios en esta ubicación:

Contáctanos

(973) 478-2008

210 US Hwy 46
Saddle Brook, NJ 07663
(W Of Gw Bridge)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 6 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

N/C

Bradley L. 
Clasificación:
5.0

The young lady at the front desk Rene' was my first point of contact. She was very professional and so pleasant and so happy to help and answer questions and this was at 6:15 at night near closing time when most of us would be wore out and eager to close. This was not the case dealing with Rene. She was just as pleasant with all customers before me. I found my experience with this location to be easy an very well thought out. Check in and check out process was uncomplicated. The return of the vehicle was just as easy. Signs posted and arrows painted on the ground direct you to the drop off location and another pleasant and knowledgeable person greets you and takes over your vehicle and emails you your invoice. The return process took less than 1 minute. I highly recommend this particular location (Saddle Brook NJ) for its very friendly, knowledgeable and helpful employees , and the smooth and easy transaction of renting a truck. I was quite surprised at the ease of it all! Thank you to all the nice employees at U haul of Saddle Brook NJ who made my experience A++!!

CAROLE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID P. 
Clasificación:
4.0

The locations were very good. Your internet service was NOT..

MICHAEL R. 
Clasificación:
5.0

The employees at the saddle Brook location are the best

NICHOLAS W. 
Clasificación:
5.0

booking a trailer was a nightmare booked for pick up in saddle brook location rerouted to passaic had to delay plans rebook for saddle brook on return trip booked for pick up in saddle brook rerouted to paterson rebooked for another day went to pick up in saddle brook was rerouted to east rutherford web site said it was available but site was changed with my knowledge if I had wanted to pick up in passaic or paterson which is farther away i would of scheduled it for there

SUSAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ramon N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dimitri Z. 
Clasificación:
5.0

Once again, I was pleasantly surprised by the ease with which I was able to reserve, pick up, and return a vehicle from U-Haul. U-Haul has made great use of technology to make the process quick, transparent, and error-free. Additionally, I was impressed with how U-Haul changed my reservation to the next closest location when my requested vehicle wasn't available at my first-choice location. This all happened behind the scenes and required no action on my part. Kudos to U-Haul for creating the kind of customer experience that I desire from all service providers.

JEFFREY K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel A. 
Clasificación:
3.0

Have the right size truck at the location that I reserved

Mindy L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ASHRAF B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARGARITA M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Carlos D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andre B. 
Clasificación:
4.0

El cliente no dejó un comentario.

DANIEL W. 
Clasificación:
5.0

Thank you. You are the best

MUHANAD A. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPH G. 
Clasificación:
3.0

The fact that a customer cannot rely on equipment (e.g. hand trucks, appliance dollies, etc.) reservations is absurd. The location had no utility hand trucks, and only two of the four furniture dollies I requested. You need to remove that feature from the rental process because it's BS in the end anyway. Even the clerk said that those reservations are just a placeholder for whatever the U-Haul center _may_ have in stock.

DAVID B. 
Clasificación:
5.0

We were very happy with our rental experience with you. Everyone was friendly and helpful, and the cargo van was in excellent condition. I would definitely use this location again for future moving needs.

Karen G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRISTIAN M. 
Clasificación:
1.0

The location was understaffed with only one employee behind the counter. This lead to massive delays and a line of angry customers out the door. When I finally got my keys, I found my truck which was parked with approx 1” clearance from the truck next to it making for a nerve-wracking departure.

Tyler O. 
Clasificación:
5.0

The only thing the gas should be full

AHMED D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan H. 
Clasificación:
3.0

Your process for returning a vehicle was difficult and inconvenient. I rented a Penske truck and it was extremely easy. You should make your return process a bit simpler. Also the office is so busy you seem short staffed and should hire an extra front desk person. I had to wait about 30 mins. The front desk girl was super busy and doing a great job at juggling her tasks. To rent a van and storage space took at least an hour. Moving is stressful enough.

LAUREN D. 
Clasificación:
5.0

The experience was great. Keep up the good work

JEFFREY G. 
Clasificación:
5.0

Excellent service

EDUARDOM J. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEONARD E. 
Clasificación:
5.0

Quick and convenient

Denise M. 
Clasificación:
4.0

Service was nice, though only one counter person resulted in wait time. My cargo van had 1129 miles on odometer when picking up, and fuel gauge was showing quarter tank left. 2 miles later at 1131 the gauge was showing 1/8 of the fuel less. I ended up giving the van back with half the tank. I didnt get credit for extra fuel and manager couldnt explain why the fuel gauge went down 1/8 of the scale after 2 miles. I have a picture to prove it. Disappointed I got screwed on fuel.

PETER S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael W. 
Clasificación:
2.0

I got kicked out of my original location due to an update of my reservation and when I went to pick up my Uhaul, there was no more dollies left for me even though I reserved it online. Line moved very slow.

LINDA C. 
Clasificación:
4.0

The place could use a freight elevator

vince b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LEONARD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RALPH C. 
Clasificación:
4.0

El cliente no dejó un comentario.

EDWARD W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcia B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KALEEK D. 
Clasificación:
5.0

Nice people and reliable to help great customer service

Juan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL P. 
Clasificación:
5.0

Booked hackensack location had to drive to saddle brook. Hired movers who did not show.

GLEN C. 
Clasificación:
5.0

The staff was very helpful and professional. Our truck was ready on time with no issues. We try to use this location for all our uhaul rentals.

Katrena P. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIE G. 
Clasificación:
3.0

Before purchasing a ball mount for my hitch, this web site told me that a 1-7/8" or 2" ball hitch was allowed for a ramp trailer. When I went to pick up the trailer, the location manager said he only allowed trailers towed with a 2" hitch, so I had to buy one there. This means either this website or the location manager was wrong.

MATTHEW C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abner V. 
Clasificación:
5.0

Personal amable

EVARISTO B. 
Clasificación:
4.0

El cliente no dejó un comentario.

GUILLERMO E. 
Clasificación:
1.0

I wouldn't recommend any Uhaul. I'd recommend BARN TRUCK RENTALS; less money for more mileage!! No Fine Print!

Doris Q. 
Clasificación:
4.0

Cargo van, offer a choice between GMC or Ford. GMC side doors only open to 90 degrees while the Ford has a release that allows them to open 180. This makes it easier to load and unload with a fork lift.

TERRY B. 
Clasificación:
4.0

El cliente no dejó un comentario.

KECIA B.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

DANILO G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPH G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Abner V. 
Clasificación:
5.0

I had to get my drop off location changed because the first location refused my drop off, saying they were closed. I talked to the owner of the garage and he was rude, not helpful at all, and told me it was my fault for not reading the fine print in the app, that is was my responsibility to review drop off locations to make sure that they are open on the day I want to drop off. Although the day was salvaged by the help I received at the Saddle Brook location, the experience at the original drop-off location has made it so that I will no longer be using U-haul in the future.

Kenneth S. 
Clasificación:
4.0

The truck mirror was very lose - so it was hard to see

ROSA M. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSEPH B. 
Clasificación:
3.0

El cliente no dejó un comentario.

EPIPHANY S. 
Clasificación:
5.0

Price is a bit steep but overall good

John F. 
Clasificación:
5.0

Gracias

Besim R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Salvatore C. 
Clasificación:
1.0

The U-Haul company is crooked and post a rate one time 15 minutes later go back and try and get the same rate and oh no that's no longer available they say the upper rate almost double the price is what the price is now. I would never use U-Haul if you have a choice

STEVEN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris G. 
Clasificación:
5.0

Taylor and Tiffany were very helpful . The Spanish guy in the morning was not pleasant at all .

Rosa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

YOLANDA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frederick P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Duray G. 
Clasificación:
2.0

It was dirty trash and food everywhere. There was broken glass. Never ever ever again

Giuseppina S.  |  First Impressions 
Clasificación:
1.0

Dirty and horrible never ever again!

Giuseppina S. 
Clasificación:
4.0

Thanks I just drop off 1025 am should get discount for always using your service.

FRANKIE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGIANA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICARDO V. 
Clasificación:
5.0

just keep it as allways you did .

VALDEMAR D. 
Clasificación:
2.0

El cliente no dejó un comentario.

DIEGO L. 
Clasificación:
5.0

Excellent service! Only downside was that my unit was on a 2nd floor. It was challenging to carry furniture or heavy boxes up/down stairs and a ramp:-/

Jennifer V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter O. 
Clasificación:
5.0

I have rented from the Saddle Brook U-Haul many times over the past few years. Moving students, autos or equipment can sometimes be a complicated operation but the staff here always goes the extra mile to make it as easy as possible!

Robert V. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARMANDO R. 
Clasificación:
3.0

It was raining , the truck had no defoggers ! Very dangerous , was forced to pullover every few minuets

MARC D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ISAAC D. 
Clasificación:
5.0

Really nothing customer service was the best I ever experienced

RICHARD P. 
Clasificación:
1.0

El cliente no dejó un comentario.

CESAR P. 
Clasificación:
3.0

El cliente no dejó un comentario.

ADMIR K. 
Clasificación:
5.0

El cliente no dejó un comentario.

BOBBIR B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott S. 
Clasificación:
5.0

Very good

JASON G. 
Clasificación:
5.0

El amigo Claudio me atendió excelentemente bien Fue claro y preciso en toda la información que le solicite

FREDDY R. 
Clasificación:
5.0

Extraordinario servicio al cliente

FELICIA Y. 
Clasificación:
3.0

Employees at p/u and drop off were difficult to find. Vehicle had an ignition that the key would not easily work, it took extensive "jiggling" to turn the key.

JAMES B. 
Clasificación:
5.0

Thank you guys!

Kamal K. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLOS C. 
Clasificación:
4.0

El cliente no dejó un comentario.

John D. 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDA M. 
Clasificación:
4.0

El cliente no dejó un comentario.

SALIH A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paula S. 
Clasificación:
5.0

Saddle brook is V good !

Conderico R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy T. 
Clasificación:
5.0

Nothing!! Customer service was friendly and very helpful!! Truck and equipment was clean and worked great!!

Robert R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEROME M. 
Clasificación:
5.0

Excellent and good service always!

JUAN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

GUENTER F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN P. 
Clasificación:
5.0

Claudio was great and helped a lot during the renting and installation procedures. Thanks to him and his professionalism! I will do it again soon!

Nikola P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAGED R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan P. 
Clasificación:
3.0

I hated the fact that there's no elevator. My storage is on the second floor and I'm older which makes it very hard. The employees were very kind and extremely helpful

KECIA B.  |  First Impressions 
Clasificación:
2.0

Stairs inside a storage unit!!!! Cancelled reserved truck also n

edward a.  |  Overall Experience 
Clasificación:
2.0

All of my stuff has damage from moisture. Some things I even had to throw out because of mold. It is most definitely NOT climate controlled as advertised

Ashlee h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Emma T.  |  First Impressions 
Clasificación:
5.0

I appreciated the staff and how the Manager Devin was extremely concerned staying efficient,reliable attentive and knowledgeable when it counted the Most!

Trenace R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

LAURA G.  |  Overall Experience 
Clasificación:
1.0

You facility had a roof leak and damaged my items. I was told it my problem because I didn't have separate insurance. I really don't care what the contract says. You have a building that's not maintained and that should not be my problem. I lost three months of Rent payments and thousands of dollars because I have to throw out all my items from the damage. I will never recommend or use that facility again for storage.

James M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURA G.  |  First Impressions 
Clasificación:
5.0

I appreciate when workers are diligent with solving problems and giving details.This Staff always gives Positive reinforcement to the customers.While in a pandemic,it's refreshing to have kind staff and as a Business owner I appreciate the level of professionalism obtained at Uhaul.Thank you for always paying attention.

Trenace R.  |  First Impressions 
Clasificación:
4.0

It was difficult to reach anyone by phone. When I reached someone they were very helpful.

Emma T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Suzette T.  |  First Impressions 
Clasificación:
5.0

i love and trust this place it’s clean the staffs are friendly no bugs my property is safe I brought my family in from another storage facility we travel to get there but we are happy our stuff is safe love it love it love it 😁

ANa S.  |  First Impressions 
Clasificación:
5.0

Thank you so much for keeping my things secure for all these years

TONYA O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose P.  |  Overall Experience 
Clasificación:
4.0

We have two units the one in Saddle Brook nice service I have no complaint,staff are friendly and helpful.

Josefina S.  |  Overall Experience 
Clasificación:
3.0

The staff was great.My only concern was how difficult it was to get my belonging in and out of the facility.There was no elevators and it was so difficult to get stuff up and down the stairs and ramp.

Lysrene M.  |  Overall Experience 
Clasificación:
1.0

Staff are uninterested in customer service. Facilities are disgusting and leaked water, damaging things in my unit, and even though I paid for insurance your manager would do nothing.

Randall W.  |  Overall Experience 
Clasificación:
3.0

Generally the facility was well maintained.There could be more effort to clean up.Employees are typical for the NJ area.They do as little as necessary to get paid.Not always civil.Questions ignored.

edward w.  |  Overall Experience 
Clasificación:
5.0

The service I received was outstanding. The staff and Manager were always very helpful, addressing all my questions and making my experience one of the best I have had in the New Jersey area. Amazing!

david q.  |  Overall Experience 
Clasificación:
3.0

The customer service rep was very nice but he was all alone and there was a long line. I felt bad for him. I had movers that I was paying by the hour and that cost me some extra money.

Evelyn J.  |  First Impressions 
Clasificación:
5.0

Even though there was usually only one person there he was very courteous and assured the waiting customers that he would be helping each one of us as quickly as he could.

Emma T.  |  First Impressions 
Clasificación:
5.0

Great service!

david q.  |  First Impressions 
Clasificación:
1.0

The customer service at this location is not good at all. I didn't receive the full attention of the rep both times I went to the location and the incorrect info was given to me about the storage.

Tanya L. | Reservación
Clasificación:
5.0

I’m very please and satisfied that I chose U-Haul of saddle Brook, workers there are helpful and always seem to fine a soulution for problems , one thing needed is a dumpster for unwanted items .

TRUDY W.  |  Overall Experience 
Clasificación:
5.0

great job

Michael L. | Reservación
No se han enviado comentarios para esta ubicación.

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