Customer Reviews for U-Haul Moving & Storage of Saddle Brook

5506 comentarios

210 US Hwy 46   Saddle Brook, NJ 07663
(W Of Gw Bridge)

(973) 478-2008

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 6 p. m.

Servicios en esta ubicación:

Contáctanos

(973) 478-2008

210 US Hwy 46
Saddle Brook, NJ 07663
(W Of Gw Bridge)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 7 a. m. - 6 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

El cliente no dejó un comentario.

MATTHEWR S. 
Clasificación:
3.0

El cliente no dejó un comentario.

BEVERLY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

PRAPAPORN K. 
Clasificación:
3.0

The whole point of mobile check-in is to not have to skip the line, right? So why did I have to wait online after my mobile check-in to pick up my key to the truck? That's stupid and defeats the whole purpose. Aside from that, everything else is as expected from u-haul. Nothing fancy or spectacular here.

James P. 
Clasificación:
3.0

El cliente no dejó un comentario.

DRAGAN N. 
Clasificación:
5.0

This location was excellent. Service person was excellent. Was sent here after location I originally contracted with didn't honor guaranteed reservation and was incredibly rude. Would not ever go back to T&G Auto Repair in Hackensack NJ.

MARK W. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SORA K. 
Clasificación:
2.0

More staff wait times were too long

KEITH M. 
Clasificación:
5.0

A bit of a long line at register

JOHN V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erica E. 
Clasificación:
3.0

El cliente no dejó un comentario.

peter P. 
Clasificación:
5.0

I wouldn't change a thing. Customer service was impeccable!!

Angela R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARJUNPREET S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tanesha b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KORAB H. 
Clasificación:
5.0

Very satisfied Devin is a very professional Manager easy to talk too and helped with my needs at all times.

Ana S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

NELSONMANUEL G. 
Clasificación:
5.0

Please tell customers that in order to check in a uhaul after hours, the check in process requires pictures of the uhaul. Survey first, then drop off keys in the Dropbox. Also what's plan B when wifi doesn't work and you're trying to turn in a uhaul after hours?

ELISA M. 
Clasificación:
5.0

Polite and courteous staff

UMBERTO M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eddie F. 
Clasificación:
3.0

you guys charged me $523.00 for a pickup truck that i barely moved in 3 days. you need someone supervising that area because people are getting robbed, sure feel like that.

PHILLIP E. 
Clasificación:
4.0

El cliente no dejó un comentario.

RAFFAELE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMER M. 
Clasificación:
5.0

Missing a dolly and the 6 pads only an empty bag

Jose A M. 
Clasificación:
5.0

The moving help I hired did not show up.

RUTH R. 
Clasificación:
5.0

Manager very nice!!

James D. 
Clasificación:
5.0

Very helpful staff and everything was ready for me when I arrived.

Sharon K. 
Clasificación:
4.0

El cliente no dejó un comentario.

RUSSELL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGEL V. 
Clasificación:
5.0

The 10ft truck they rented to me was on E when I picked it up on Monday.

ROBERT Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

HANSI A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fernando P. 
Clasificación:
5.0

Everything was smooth. The manager is very polite and a very nice guy.

CARMEN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAYSAAN A. 
Clasificación:
3.0

El cliente no dejó un comentario.

ALANJ M. 
Clasificación:
5.0

The Manager excelent person, the truck was them gave me ,working good,full loading when I finish my move out ,I was happy with uhaul service,i dont have any complaint. Service at time truck in good condition. My rate of 1 to 10 I gave them 10.

EDUARDO R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLOS P. 
Clasificación:
2.0

El cliente no dejó un comentario.

kevin N. 
Clasificación:
3.0

One agent at the counter dealing with all the customers. He did amazing but the facility needs to have another person.

Michael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES K. 
Clasificación:
5.0

El cliente no dejó un comentario.

PARMESHWA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

OTTO G. 
Clasificación:
5.0

Have more than one person working the counter

CHEVARLO R. 
Clasificación:
5.0

Checking in and out thru the app is great

Hazim F. 
Clasificación:
5.0

Inform the customer that if you don't confirm your drop off there will be a 20 charge to your card if uhaul has too....happen to read something to that nature once I clicked on to a link that uhaul sent me. Was unaware of any extra fee

ROGER M. 
Clasificación:
4.0

help finding the truck

frank V. 
Clasificación:
3.0

El cliente no dejó un comentario.

Hyeon L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN M. 
Clasificación:
4.0

Location was great and one staff member in particular was fantastic in accommodating to a specific issue. I have an international license, when i did the check in online it didn't say there was any issue with it and i have rented uhaul before with an international license. This time i was told at the store that international licenses were not accepted anymore. I said the website then should specify that and not give you the option to put in and international license. The staff member saw my frustration and worked hard to make it happen and give me the equipment.

Jordan C. 
Clasificación:
5.0

always happy with the service and vehicles.

JEFFREY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH L. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUTH R.  |  First Impressions 
Clasificación:
1.0

Have a better check out process give a receipt right then and there instead of telling a customer to park the car and leave the keys in it and not end up checking it for days as the customer accrues excess fees.

DURAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY C. 
Clasificación:
5.0

No hidden fees. I reserved it online, and the quoted price was $133. When I went to pick-up, after all the weird and random taxes and fees I had to pay $170. Paying 28% extra from what I thought is not ok. Price was also part of the consideration of what size truck to get.

THOMAS K. 
Clasificación:
2.0

Horrible! I didn't even move in after I saw the circumstances of the facility. It was dirty and the employees kept harrassing me for payment when I didn't even use the services

Giuseppina S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shorena K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
3.0

well I actually return the vehicle an our earlier than expected and still got charge more than the estimated amount ? i don't know why ?

JOSE A. 
Clasificación:
5.0

Staff excellent 👏👌👍😀

CHERYL B. 
Clasificación:
4.0

manager and staff was kind and friendly.

Won K. 
Clasificación:
1.0

Rip off on fuel, I returned it with more than I started with and they charged me $4.00 per gallon. This location should be shut down for stealing customers $$$$ The fuel program is a scam. They truck should leave full and come back full like very rent a car

Thomas W. 
Clasificación:
5.0

Not waiting on hold for so long. It was torture.

DENNIS A. 
Clasificación:
5.0

El cliente no dejó un comentario.

HENRY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony R. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANK A. 
Clasificación:
4.0

El cliente no dejó un comentario.

EDWARD H. 
Clasificación:
5.0

Very good

gurdeep S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Janet R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL M. 
Clasificación:
4.0

El cliente no dejó un comentario.

VICTOR A. 
Clasificación:
3.0

Communicate that the rental is behind schedule and unavailable. Have a known phone number available to reach a team member at the location. Ensure the truck is properly cleaned before releasing it for rental. The entire floor of the cargo part of the truck was covered in an oil residue.

SHAUN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

George O. 
Clasificación:
5.0

Fantastic job very easy. Louis at the saddle brook location was fantastic. Did a great job for me very pleased. Next time I need a trailer I will definitely go back to this location.

ARTHUR K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANIRUDHREDDY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAMON N. 
Clasificación:
5.0

The gentleman in customer service was rude, he didn't explain the difference between dropping the vehicle at different locations. I didn't feel like I was treated fairly.

ALEJANDRO M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELISSA H. 
Clasificación:
3.0

The worse experience change the location last min and charged extra to drop off this is plain scam and bs.

PHILLIPS C. 
Clasificación:
5.0

N/C

Bradley L. 
Clasificación:
5.0

The young lady at the front desk Rene' was my first point of contact. She was very professional and so pleasant and so happy to help and answer questions and this was at 6:15 at night near closing time when most of us would be wore out and eager to close. This was not the case dealing with Rene. She was just as pleasant with all customers before me. I found my experience with this location to be easy an very well thought out. Check in and check out process was uncomplicated. The return of the vehicle was just as easy. Signs posted and arrows painted on the ground direct you to the drop off location and another pleasant and knowledgeable person greets you and takes over your vehicle and emails you your invoice. The return process took less than 1 minute. I highly recommend this particular location (Saddle Brook NJ) for its very friendly, knowledgeable and helpful employees , and the smooth and easy transaction of renting a truck. I was quite surprised at the ease of it all! Thank you to all the nice employees at U haul of Saddle Brook NJ who made my experience A++!!

CAROLE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID P. 
Clasificación:
4.0

The locations were very good. Your internet service was NOT..

MICHAEL R. 
Clasificación:
5.0

The employees at the saddle Brook location are the best

NICHOLAS W. 
Clasificación:
5.0

booking a trailer was a nightmare booked for pick up in saddle brook location rerouted to passaic had to delay plans rebook for saddle brook on return trip booked for pick up in saddle brook rerouted to paterson rebooked for another day went to pick up in saddle brook was rerouted to east rutherford web site said it was available but site was changed with my knowledge if I had wanted to pick up in passaic or paterson which is farther away i would of scheduled it for there

SUSAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ramon N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dimitri Z. 
Clasificación:
5.0

Once again, I was pleasantly surprised by the ease with which I was able to reserve, pick up, and return a vehicle from U-Haul. U-Haul has made great use of technology to make the process quick, transparent, and error-free. Additionally, I was impressed with how U-Haul changed my reservation to the next closest location when my requested vehicle wasn't available at my first-choice location. This all happened behind the scenes and required no action on my part. Kudos to U-Haul for creating the kind of customer experience that I desire from all service providers.

JEFFREY K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel A. 
Clasificación:
3.0

Have the right size truck at the location that I reserved

Mindy L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ASHRAF B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARGARITA M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Carlos D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andre B. 
Clasificación:
4.0

El cliente no dejó un comentario.

DANIEL W. 
Clasificación:
5.0

Thank you. You are the best

MUHANAD A. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPH G. 
Clasificación:
3.0

The fact that a customer cannot rely on equipment (e.g. hand trucks, appliance dollies, etc.) reservations is absurd. The location had no utility hand trucks, and only two of the four furniture dollies I requested. You need to remove that feature from the rental process because it's BS in the end anyway. Even the clerk said that those reservations are just a placeholder for whatever the U-Haul center _may_ have in stock.

DAVID B. 
Clasificación:
5.0

We were very happy with our rental experience with you. Everyone was friendly and helpful, and the cargo van was in excellent condition. I would definitely use this location again for future moving needs.

Karen G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRISTIAN M. 
Clasificación:
1.0

The location was understaffed with only one employee behind the counter. This lead to massive delays and a line of angry customers out the door. When I finally got my keys, I found my truck which was parked with approx 1” clearance from the truck next to it making for a nerve-wracking departure.

Tyler O. 
Clasificación:
5.0

The only thing the gas should be full

AHMED D. 
Clasificación:
4.0

The place could use a freight elevator

vince b.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcia B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

KECIA B.  |  Overall Experience 
Clasificación:
2.0

It was dirty trash and food everywhere. There was broken glass. Never ever ever again

Giuseppina S.  |  First Impressions 
Clasificación:
5.0

Excellent service! Only downside was that my unit was on a 2nd floor. It was challenging to carry furniture or heavy boxes up/down stairs and a ramp:-/

Jennifer V.  |  Overall Experience 
Clasificación:
3.0

I hated the fact that there's no elevator. My storage is on the second floor and I'm older which makes it very hard. The employees were very kind and extremely helpful

KECIA B.  |  First Impressions 
Clasificación:
2.0

Stairs inside a storage unit!!!! Cancelled reserved truck also n

edward a.  |  Overall Experience 
Clasificación:
2.0

All of my stuff has damage from moisture. Some things I even had to throw out because of mold. It is most definitely NOT climate controlled as advertised

Ashlee h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Emma T.  |  First Impressions 
Clasificación:
5.0

I appreciated the staff and how the Manager Devin was extremely concerned staying efficient,reliable attentive and knowledgeable when it counted the Most!

Trenace R.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

LAURA G.  |  Overall Experience 
Clasificación:
1.0

You facility had a roof leak and damaged my items. I was told it my problem because I didn't have separate insurance. I really don't care what the contract says. You have a building that's not maintained and that should not be my problem. I lost three months of Rent payments and thousands of dollars because I have to throw out all my items from the damage. I will never recommend or use that facility again for storage.

James M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURA G.  |  First Impressions 
Clasificación:
5.0

I appreciate when workers are diligent with solving problems and giving details.This Staff always gives Positive reinforcement to the customers.While in a pandemic,it's refreshing to have kind staff and as a Business owner I appreciate the level of professionalism obtained at Uhaul.Thank you for always paying attention.

Trenace R.  |  First Impressions 
Clasificación:
4.0

It was difficult to reach anyone by phone. When I reached someone they were very helpful.

Emma T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Suzette T.  |  First Impressions 
Clasificación:
5.0

i love and trust this place it’s clean the staffs are friendly no bugs my property is safe I brought my family in from another storage facility we travel to get there but we are happy our stuff is safe love it love it love it 😁

ANa S.  |  First Impressions 
Clasificación:
5.0

Thank you so much for keeping my things secure for all these years

TONYA O.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose P.  |  Overall Experience 
Clasificación:
4.0

We have two units the one in Saddle Brook nice service I have no complaint,staff are friendly and helpful.

Josefina S.  |  Overall Experience 
Clasificación:
3.0

The staff was great.My only concern was how difficult it was to get my belonging in and out of the facility.There was no elevators and it was so difficult to get stuff up and down the stairs and ramp.

Lysrene M.  |  Overall Experience 
Clasificación:
1.0

Staff are uninterested in customer service. Facilities are disgusting and leaked water, damaging things in my unit, and even though I paid for insurance your manager would do nothing.

Randall W.  |  Overall Experience 
Clasificación:
3.0

Generally the facility was well maintained.There could be more effort to clean up.Employees are typical for the NJ area.They do as little as necessary to get paid.Not always civil.Questions ignored.

edward w.  |  Overall Experience 
Clasificación:
3.0

The customer service rep was very nice but he was all alone and there was a long line. I felt bad for him. I had movers that I was paying by the hour and that cost me some extra money.

Evelyn J.  |  First Impressions 
Clasificación:
5.0

Even though there was usually only one person there he was very courteous and assured the waiting customers that he would be helping each one of us as quickly as he could.

Emma T.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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