Customer Reviews for U-Haul Moving & Storage of Saco

2,775 reviews

492 Main St   Saco, ME 04072
(Rt 1 & I-195)

(207) 282-5964

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(207) 282-5964

492 Main St
Saco, ME 04072
(Rt 1 & I-195)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everything went well. Excellent service.

CHRISTIAN B. 
Rating:
4.0

Customer did not leave a comment.

Ashley A. 
Rating:
5.0

Big inventory, food location. I received service immediately. My only suggestion is that the smaller open-air pull behind trailers be allowed to be one-way instead of local-onlu

Mark M. 
Rating:
5.0

Nothing to improve, because everything is great.

ANDREW O. 
Rating:
5.0

Customer service person was very helpful!

Robert N. 
Rating:
5.0

The storage family ws convenient and easily accessible. The staff was friendly and helpful.

Judith C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Harry C. 
Rating:
5.0

Customer did not leave a comment.

Harry C. 
Rating:
5.0

Customer did not leave a comment.

PAUL C. 
Rating:
5.0

Online check in process was confusing (email) and didnt seem to actually be a thing, so confused as to why it was labelled as such

Adam O. 
Rating:
5.0

Have used this location for a few different rentals and have always been pleased with the selection, availability of equipment and friendliness of the staff. Only changes would pertain to some of the Uhaul policies ....

Christine M. 
Rating:
5.0

Customer did not leave a comment.

Susan M. 
Rating:
5.0

Customer did not leave a comment.

Joseph L. 
Rating:
1.0

Information about drop off times. I got double charged for delivering uhaul back at 10 instead of 9 am. 250$ to 374$. Don't let them get you. I was Mis informed from the get go when I got Told no need to worry you won't get double charged for returning the next day. There was no time limit until I showed up. I got screwed. Saco Maine uhaul not good

JEFFREY M. 
Rating:
4.0

Customer did not leave a comment.

MELISSA H. 
Rating:
5.0

More service reps working on weekends to avoid long lines and backlog

MARK L. 
Rating:
5.0

Friendly

TARIK S. 
Rating:
5.0

Very quick and easy drop off process!

Toni L. 
Rating:
5.0

Customer did not leave a comment.

Christine S. 
Rating:
5.0

No complaints. We were pleased.

Daniel J H. 
Rating:
5.0

Customer did not leave a comment.

Nova M. 
Rating:
5.0

Customer did not leave a comment.

Susan F. 
Rating:
4.0

Dropping the truck off was a little sketchy, I just walked in with the key and handed it to them they never came out to check the vehicle over anyting. I'm not sure if that's policy or at least particular operators.

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

Lynn D. 
Rating:
1.0

Customer did not leave a comment.

Kristine M. 
Rating:
5.0

Customer did not leave a comment.

Lucie F. 
Rating:
2.0

First they called to delay my pick up time as the truck was not ready. Came to pick it up at 5:30PM. They took half an hour hooking up the car transporter- I did not get into the truck until 6:00PM- however on the form they said the return time was 5:45PM. I filled the tank and the indicator was on the Full mark- yet they charged me for 2 gallons: $9.50. How is this accurate since the truck was not taken ANYWHERE to add gas???? I only went to Saco because nothing was available in Sanford where I live. They also charged me for Safe Move Coverage and Safe Tow coverage- that I clearly declined when I made the on-line reservation. The drivers side door took 5 attempts every time to close it.

Tracy J. 
Rating:
5.0

Customer did not leave a comment.

Dana D. 
Rating:
5.0

Customer did not leave a comment.

stephan B. 
Rating:
5.0

Customer did not leave a comment.

Patricia R.  |  Overall Experience 
Rating:
5.0

Everyone that I have spoken to at this facility is knowledgeable and customer friendly. These are some very patient people. They do not try to rush anyone and it seems that they will do whatever they can to make sure that the customer is satisfied before they move on to the next thing. GREAT JOB U HAUL SACO CREW

John F.  |  First Impressions 
Rating:
5.0

No lines, no waiting. Did everything online and then just showed up and started moving stuff in.

kenneth b.  |  Online Move In 
Rating:
5.0

As always....Uhaul has exceeded its endeavors in true customer services. One in a limited business that truly understands and exhibits the heartbeat of a real American business. Thank you thank you thank you all

Kevin W. 
Rating:
4.0

Customer did not leave a comment.

Francis D. 
Rating:
1.0

Waited 15 minutes with in the store. Guy in the garage out back wouldn't answer. Had to go find the employees taking a break together. Truck smelled like cigarettes. And they charged me for miles I didn't use.

Alison L. 
Rating:
4.0

The open trailer I rented was suppose to be 5Ã-8,it was not a true 5' wide which was a problem. Just something you might want to let people know.

KENNETH C. 
Rating:
5.0

Customer did not leave a comment.

Lindsay M. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
4.0

Customer did not leave a comment.

Ben M. 
Rating:
5.0

The vehicle fit my need perfectly and customer service was excellent.

Sara B. 
Rating:
5.0

Pleasantly surprised both store and van very clean and easy to deal with…

Kathleen T. 
Rating:
4.0

Customer did not leave a comment.

Guy G. 
Rating:
5.0

I use this facility for storage and equipment. I am completely satisfied

sharon n.  |  First Impressions 
Rating:
2.0

The gas was not up there at a quarter of a tank where it said it was and the truck ran really bad it needs Servicing

Leah P. 
Rating:
5.0

Great service

ROCCO D. 
Rating:
4.0

Customer did not leave a comment.

Carmen G. 
Rating:
5.0

The Saco Maine location always is a very good experience when picking up or returning equipment.

Robert D. 
Rating:
5.0

Excellent service. Thanks for everything!!

Deborah B. 
Rating:
4.0

Make the drop off procedure a bit clearer. I wasn't sure if I should wait with the van (as I would at most rental car companies) or take the keys inside.

Donald G. 
Rating:
5.0

Very quick, friendly service. I would definitely use the Saco, Maine location again.

steve M. 
Rating:
5.0

Customer did not leave a comment.

Bryan G. 
Rating:
1.0

Scheduled to have a hitch installed on my vehicle. When At the scheduled appointment, I was informed the information on my vehicle was documented incorrectly. There were no available parts to install the hitch. During the appointment the price of the installation increased approximately $200. When scheduling the appointment I was not informed about the wiring installation. Employee at Manchester, CT site told me I could travel to my destination (maine), have whirring installed on the vehicle upon arrival when I purchase the rental of a trailer. When I arrived in Maine from CT I was informed that the installation of the wiring required a reservation and the hardware was not in stock. The employee in Manchester, CT stated there was universal wiring and it's in stock at the Maine location. Due to the extremely poor communication I had to rent a truck which rather than a trailer to transport items from Maine to CT.

Justin W. 
Rating:
5.0

Excellent friendly professional courteous service!

Kenneth C. 
Rating:
5.0

Tasha, the Uhaul person who helped me, was great. Professional, thorough and funny. Made a good experience GREAT!

KENNETH W. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
4.0

Customer did not leave a comment.

Mark/becky G.  |  First Impressions 
Rating:
5.0

Very Friendly and Helpful Staff. The facility was very clean.

John B.  |  Online Move In 
Rating:
5.0

I don't know, everything went so smoothly and quickly.

Charles H. 
Rating:
1.0

I was charged for another day cuz I was 2 hours late getting it back. When I picked it up at noon they told me that if I had it back by Sunday afternoon I would not be charged. I've rented quite a few trailers over the past few years and never been treated like that. Not happy

Paul W. 
Rating:
5.0

Customer did not leave a comment.

Donald G. 
Rating:
5.0

The truck was pretty dirty, especially the windshield and dash board

Mary M. 
Rating:
5.0

Customer did not leave a comment.

Norma O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Saco location, excellent staff as always!

MICHAEL V. 
Rating:
4.0

Customer did not leave a comment.

grace L. 
Rating:
5.0

Amazing costumer service.

Christopher P. 
Rating:
3.0

The person who checked me in was awesome!

Jennifer H. 
Rating:
5.0

Thanks to your staff for fitting me in between jobs. It looks great!

Mark W. 
Rating:
5.0

Customer did not leave a comment.

ronald S. 
Rating:
4.0

Greatly appreciated the pleasant & helpful service from staff.

John E. 
Rating:
5.0

You're Fine

Marc R. 
Rating:
4.0

Customer did not leave a comment.

Matt E. 
Rating:
1.0

Let's start off with the 1 good thing… 1. The process to book and pick up is easy, as well as after hours drop off. Now let's get to the good stuff… 2. The pricing is way too high, the tank was at 3/4, I filled it, and got no $ back. 3. The truck I got smelled of cigarettes and when addressed, both when checking the truck during pick up and drop off, I have not heard any response, and again, no compensation like the extra gas I added; I will NOT being using them again, I'd rather make 100 trips with a mini coup first. Tip: Do not use them. If you must, check and question everything they do.

Luke G. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
3.0

Stop price gouging. We rented a 20' truck for our three hour move North for $258 plus mileage on the 16th of October. 8 days later, we wanted a smaller truck for the exact same trip North with the same drop off point. You jumped the price up to over $650 plus mileage. When I asked why, just one week later, the amount for the exact same trip over doubled, the only response I got was a shrug and the reply "supply and demand". We had to drive the truck back south an extra hour out of way to drop it off just to avoid paying almost 700 bucks. Drop off price was still more than it had been a week prior! I'm curious how 'supply and demand' justifies this price gouging. I was disgusted by this. Moving is expensive and stressful enough, what kind of company is UHaul exactly, that this is acceptable? UHaul clearly does not care about the customer. We were clean and respectful with the vehicle, had everything back on time with the appropriate gas in it, only to be rewarded for being a return customer with a price jump of over double the price a week prior. Whomever made this call, you should be ashamed. I cannot wait to share my experience with everyone I talk to. I hope they in turn tell everyone they talk to, and they find any alternative to using UHaul.

LESTER C. 
Rating:
5.0

Helpful and patient staff — one of the best U-Haul experiences I’ve ever had.

DENNISALAN A.  |  Overall Experience 
Rating:
5.0

Staff were very professional and helpful. Plleased to do business with them.

john M. 
Rating:
1.0

I booked a 26' Truck for an in-town move a few weeks in advance and called prior to pickup to confirm. When I arrived I was told they did not have my truck or my reservation. There was no follow up, not attempt to assist or find another truck, just Sorry, can't help you. Luckily a gentleman from another location was covering and offered to drive a truck down the next day. Terrible customer service from this location.

Micah S. 
Rating:
5.0

You had two employees working the desk. The gentleman was very helpful, but your female employee was just ok. She checked me out fine, but she was a bit curt and unwelcoming.

Dianne B. 
Rating:
4.0

I rented a 6x12 trailer #12380. A previous renter had cut the chains that hold the trailer tailgate up, one of the retaining pins was hard to install, and the tires looked a little low, in air. Everything worked, as needed, though. The service was great and professional and the store and lot were well organized.

Michael C. 
Rating:
1.0

REHIRE EVERYONE, THE CURRENT STAFF IS LACKING IN EVERY ASSPECT. VERY AND I MEAN VERY RUDE AND FILFTY. NASTY LOCATION.

Nancy M. 
Rating:
1.0

REHIRE THE WHOLE STAFF, THE CURRENT STAFF IS RUDE, UNKEMPT, NONPROFESSIONALL AND NEED A LOT OF TRAINING.

DINO M. 
Rating:
5.0

Customer did not leave a comment.

Tom G. 
Rating:
5.0

The manager is great! I had an issue with thinking I had to fill the tank prior to returning the rental . Supposed to return it same as u got it, in this case half full. I filled it just before retuning it. She credited me for the difference which was great and was very helpful.

DAVID L. 
Rating:
1.0

The rental was not ready and I lead to me leaving the lot later than expected. I didn't appreciate the hidden fees, or the unauthorized transactions on my card. The two gentlemen did their best to get hair out the vehicle, but it did leave me late for my departure. I'm gonna also assume they just skim over the "check in" part because they completely overlooked the ezpass to then allow other people to use my transponder and eating up my toll money. They said they WONT do anything to rectify the situation. I get it's partially my responibility because it's my personal belongings. I just feel as if the person who checked it back in should have stated that. Also it says I arrived way later then I did, thus resulting in a overcharge that I did NOT agree too. For someone that has never used a uhaul besides for their boxes i should've went to penske or something. And I still haven't received my transponder back.

Jennifer T. 
Rating:
5.0

Customer did not leave a comment.

Patrick W. 
Rating:
3.0

Should have someone make sure the trailer is removed properly snd that the customer doesn't need any help with it.

lee D. 
Rating:
5.0

Customer did not leave a comment.

Patrick W. 
Rating:
5.0

Customer did not leave a comment.

Craig F. 
Rating:
5.0

Everything was what I expected. Only thing I wish you had was more trailers the car dolly was fine but I would have preferred a full trailer to haul my antique collectible truck. So that there wasn't a risk of damage to it.

William L. 
Rating:
4.0

Customer did not leave a comment.

ARTHUR D. 
Rating:
5.0

Customer did not leave a comment.

Michael V. 
Rating:
4.0

Some of the personnel were nice and helpful, others brushed us off, including our request to check in our vehicle when we returned it, so that we were later hit with bogus charges instead of being helped at the time to address any issues. Extremely disappointing. they did help us to rectify what they could later on, but it was a big hassle instead of just checking in the vehicle with us from the beginning.

Meghan B. 
Rating:
5.0

Customer did not leave a comment.

Eva M. 
Rating:
3.0

Customer did not leave a comment.

Deidre B. 
Rating:
5.0

Customer did not leave a comment.

linda G. 
Rating:
5.0

Nothing every one was nice and kind

Tony B. 
Rating:
1.0

The two men were so rude and no personality. I told him we check outside I had to lights left and they totally ignored me did not even acknowledge and just kept walking both got in another vehicle. When I returned my truck they were so rude! They actually made fun of me.

Darbi B. 
Rating:
5.0

Customer did not leave a comment.

KAREN E. 
Rating:
5.0

Customer did not leave a comment.

Kaitlyn G. 
Rating:
5.0

Customer did not leave a comment.

ANDREW S. 
Rating:
2.0

No Communication that the rental I was getting was late required me to go there twice to pick up. Not good.

JIM B. 
Rating:
4.0

Customer did not leave a comment.

STEVEN M. 
Rating:
5.0

Customer did not leave a comment.

Michelle B. 
Rating:
3.0

Customer did not leave a comment.

MARYELIZABETH D. 
Rating:
3.0

Faster wait times in lines

Reid M. 
Rating:
5.0

Customer did not leave a comment.

Daniel R. 
Rating:
5.0

One worker went above and beyond helping to get a very stuborn hitch off of our truck so we could put the correct hitch on to tow the trailer we rented.

TRACEY S. 
Rating:
5.0

Great Customer Service. Check-In and Out was fast & easy.

David D. 
Rating:
5.0

Patient, helpful staff, both for equipment rental and storage arrangements.

DENNISALAN A.  |  First Impressions 
Rating:
5.0

Even the bathrooms in the storage facility were very well maintained.

MEGHAN S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CATHERINE H.  |  Overall Experience 
Rating:
5.0

The staff was very helpful and friendly.

Jim M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cindy Y.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Susan S.  |  Overall Experience 
Rating:
5.0

Very impressive facility and staff. I would use this facility again if the need arises.

Bob Z.  |  Overall Experience 
Rating:
3.0

Security system is faulty and kept going off even after unarmed.

Alexus D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina S.  |  Overall Experience 
Rating:
4.0

No toilet paper in ladies room

Jude T.  |  Online Move In 
Rating:
4.0

More detailed explanation of the self checking in process for the automated system.

Orley D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zahra B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Arianna N.  |  Online Move In 
Rating:
2.0

uHaul had setup auto pay for our storage unit, that way once the free month was over it would automatically bill us. uHaul failed to bill us for July and August. Forcing our account to show as unpaid. Despite a $2 authorization charge showing on our bank statement - clearly showing that uHaul had access to bill our account. It's been frustrating to get situated. As we feel that due to uHaul's mistake, we shouldn't be billed for that missed time.

Cody H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard A B.  |  Online Move In 
Rating:
4.0

Initially the interaction with a certain staff member was not good BUT Lance was always helpful and when I met with the manager Jennifer she listened and helped with the issues we were having. This is a very busy location and they all work very hard and are under staffed. Hope they can get extra help soon .

gail p.  |  First Impressions 
Rating:
5.0

Very helpful staff!

John G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kimberly A.  |  First Impressions 
Rating:
5.0

The Staff was amazing and helped with any issues I had. Wonderful location!

Brian C.  |  First Impressions 
Rating:
5.0

The staff @ Saco U-Haul was great, and the facility is really nice U-haul had an issue in that it confused me with somebody else in their system and initiall prevented the rental from going through, but when the standard customer support from U-haul was evidently failing, the staff reached out "behind the scenes" to expedite the resolution and bring it to a great conclusion - they saved the day and made my experience a positive one.

Jeff J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tammy W.  |  First Impressions 
Rating:
3.0

Everything is great, the only problem I have is my code to unlock the door wouldn't work when I tried it so I had to rely on other people who were there to access the door. Not sure if it's because I bought it and moved in the same day but I would be bummed out if the code still didn't work after the fact.

Ian M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Seth J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cindy J.  |  First Impressions 
Rating:
5.0

Representative was great, pleasant and helpful.

richard/Mary l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Catherine C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Scott B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Marilisa/Jay D.  |  First Impressions 
Rating:
5.0

Had to upgrade storage right before moving in. Office employee Hailey was lovely, helpful and the process was efficient.

Dawn/Ted D.  |  Online Move In 
Rating:
4.0

After hours access/check-in a bit combersome.

Orley D.  |  First Impressions 
Rating:
5.0

great customer service, always pleasant and helpful

Susan S.  |  First Impressions 
Rating:
5.0

Very pleasant and smooth experience.

Bonnie L.  |  First Impressions 
Rating:
4.0

When filling out the forms why do I need 2 alternative phones and alternative name and an alternative address? I only have one phone name and address. Those should be optional.

Michael R.  |  Online Move In 
Rating:
5.0

Clean, personable and professional

Richard/Sharon H.  |  First Impressions 
Rating:
5.0

The front desk person was very helpful!!!

Lynn/Rich B.  |  First Impressions 
Rating:
5.0

Jen was professional, knowledgeable, and very helpful. The carts in the storage unit came in very handy. All U-Haul facilities should run like this one.

James r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joel P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Randy D.  |  First Impressions 
Rating:
4.0

It was good had alittle mix up with the new storage unit but it got straightened out quickly

Susan C.  |  First Impressions 
Rating:
5.0

THE FACT WE WERE ABLE TO WALK IN, PURCHASE MOVING ITEMS & SECURE A PERFECTLY SIZED STORAGE UNIT ALL FOR UNDER $200 ALL IN 1 PLACE IN LESS THAN A 1/2 AN HOUR? AMAZING!!!

April/Peter B.  |  First Impressions 
Rating:
5.0

Jennifer went above and beyond her duties. She was very helpful and made my packing, and moving steps less stressful. I'll definitely be returning for Supplies. Jennifer was very patient with our questions and details through my families difficult transition.

MARILOU L.  |  First Impressions 
Rating:
3.0

We could not find our unit on the 'map'. When we arrived at the site, the site person could not find it either. We took another unit.

Marilyn R.  |  Online Move In 
Rating:
5.0

Awesome experience renting both a moving truck, and storage unit from this facility. The storage unit and facility are in fantastic condition. I would recommend them to anyone! Thanks so much!

Kelsey L.  |  Online Move In 
Rating:
4.0

Moving is stressful enough. These guys help make it easy!

FRANK L.  |  First Impressions 
Rating:
5.0

All questions should be answered on the phone so when you get there you can just show your ID and put your card in and pay. There was one person working with 5 people in front of me and I had to wait almost an hour. I'm disabled and wasn't even able to sit down.

Debbrah B.  |  First Impressions 
Rating:
5.0

Zachary Gentile helped me and he was fantastic. Went above and beyond.

Jacob L.  |  First Impressions 
No reviews have been submitted for this location.

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