Customer Reviews for U-Haul Moving & Storage of Saco

4,273 reviews

492 Main St   Saco, ME 04072
(Rt 1 & I-195)

(207) 282-5964

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(207) 282-5964

492 Main St
Saco, ME 04072
(Rt 1 & I-195)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Simply dropped off the truck and left. I was charged for 12 miles over the allowance, which is ridiculous given that I didn't drive it anywhere else. However I was not given credit for the extra fuel that I returned it with - 1/2 tank vs 3/8 when I picked it up. Doesn't quite seem fair.

Jorge V 
Rating:
4.0

I used the online drop off option. I had to walk in to tell them it was all unhooked and dropped off.

christina g 
Rating:
4.0

Customer did not leave a comment.

Leanne C 
Rating:
5.0

Very efficient operation

Ronald L 
Rating:
5.0

Everything was great!

John W 
Rating:
5.0

Customer did not leave a comment.

Robert M 
Rating:
3.0

Better logistics support in preparation of truck's door open sensors to work properly, the rear door ajar light was giving a false reading!

John A 
Rating:
5.0

Customer did not leave a comment.

Richard M 
Rating:
5.0

Excellent, professional, friendly, and Knowledgeable.

Pamela T 
Rating:
5.0

Customer did not leave a comment.

Tony V 
Rating:
5.0

It’s a little tough get getting in there with a 32 foot motor home but again, the people there are also very accommodating and friendly.

Jennifer W 
Rating:
5.0

Customer did not leave a comment.

Michael S 
Rating:
5.0

Customer did not leave a comment.

John G 
Rating:
5.0

Customer did not leave a comment.

Deborah H 
Rating:
3.0

Have the equipment that I reserved a month ago. I reserved a 10 ft and they didn’t have it available so I had to do a 15 ft. They gave it to me at 10 ft so that was great but I had to pay the extra gas.

Marcia W 
Rating:
2.0

Staff took 30mins (no one else in line ahead of me) to check me in via my online reservation, stated “their system” was down, they wanted two contacts for “emergency/back up” and they got annoyed with me when I got frustrated with the excessive need for emergency contacts and the time it was taking. They had to verbally authorize my credit card because “the system” was down. I asked them to attempt to appreciate how frustrating “the system” being down would be for me the customer rather than just for them. 3 of the 4 staff members seemed brand new and only the senior staff member seemed to know how to do any of the transaction steps so that slowed everything down too. I get that it wasn’t in their control but I would have expected the senior staff member to take over the process given the extra steps instead of making the newest and slowest person try to do them. Kind of foolish to have me put in my credit card and drivers license information ahead of time during the reservation only to have to re enter all of it all over again.

aaron r 
Rating:
4.0

Customer did not leave a comment.

Charles R 
Rating:
5.0

Nothing the rental in the morning was fast and easy and the drop-off was the same great job by both

Roger B 
Rating:
5.0

Customer did not leave a comment.

Christopher W 
Rating:
4.0

It was there when I needed a place to store my home goods but I'm happy to have an apartment large enough now to keep all my stuff with me. I never had a problem with u haul and appreciate the service. Thank u Sharon Lapointe

Sharon L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

denise R 
Rating:
3.0

The only issue I have is that my storage unit went up in price twice to the point where I could no longer afford it, because I live in another town and don't have a vehicle I ended up having to close my account and lose all of my stuff. When I started, it was great, but I wasted a lot of money and ended up losing my stuff in the process. I also got charged $230 or so to my bank right after I had a plan to come get my stuff. All I needed was gas money, but because I was charged, my bank went into the negatives and still is, because of that I could no longer make plans to grab my stuff which in turn made me lose my stuff. My daughters stuff was also in storage, so she lost everything because of this as well. Essentially she lost everything as did I, and now we are $230 or so in debt. That's all we have to show for this. The only positive thing was that they were willing to close my account for free and I didn't have to pay to close it.

Marissa L  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Steven K 
Rating:
5.0

Great company with wonderful people and excellent service. 👍

Jan O 
Rating:
5.0

Customer did not leave a comment.

paul m 
Rating:
5.0

Customer did not leave a comment.

Bruce B 
Rating:
5.0

Customer did not leave a comment.

antonio S 
Rating:
2.0

Need more employees who know what to do. Gas was not recorded correctly, and to fight to have it straighten out. Always a long wait for service. I probably go to another location for better service.

Carl H 
Rating:
5.0

Customer did not leave a comment.

stephen b 
Rating:
5.0

great experience

Cindy J 
Rating:
3.0

Trailer needs work. Could not drive highway speed without a terrible swaying.

Charles H 
Rating:
4.0

A little better mileage pricing.

Roger D 
Rating:
5.0

They have a yard person to an assist in taking in equipment which made the process smooth and easy.

Christopher R 
Rating:
4.0

Make sure the back of the vans are actually cleaned.

Jason G 
Rating:
5.0

Customer did not leave a comment.

Laura P 
Rating:
5.0

Customer did not leave a comment.

GARY C 
Rating:
2.0

I’m not happy that I wasn’t informed of all the extra charges I had to pay when I returned the truck!!!!! When $100- turns into 175????? BULLSHIT!!!! And having to use an “app” for return was far from easy, like she told me it would be! WONT BE USING U-HAUL AGAIN

Christin D 
Rating:
4.0

Customer did not leave a comment.

Daniel H 
Rating:
4.0

Had a new 2024 van which was great. However your running boards are galvanized and in this heat when loading you burn your shins on them

Kevin F 
Rating:
5.0

Customer did not leave a comment.

Alex B 
Rating:
5.0

It took a few tries to understand which box to type my code into first since the ones at the door and on the alarm wall look the same.

Kristin T  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JODY T 
Rating:
5.0

Thank You Jennifer, you were a big help! Bob L

Robert L  |  First Impressions 
Rating:
4.0

U-haul's milage agreement is an issue. Max miles included were less than the distance from the rental center to my listed address - much less to storage and back to U-haul drop point.

Peter S 
Rating:
2.0

Arrived at the drop off location and sign said to stay with the vehicle and someone would be over to assist me. 15 mins later still no one accept one employee who asked if I had been helped yet. I said no and she shook her had and said sorry someone will be with you shortly (she was on break). I would have done the self return on the app but the wifi signal in that location was non existent and nothing would load on my phone, or my wife's. This ended a HORRENDOUS EXPERIENCE with U-Haul. I HATE providing negative feedback but this was a complete disaster from beginning to end. The only thing that was positive was the vehicle itself.

Daniel D 
Rating:
5.0

Customer did not leave a comment.

SHAWN C 
Rating:
5.0

Customer did not leave a comment.

Brockett M 
Rating:
5.0

Customer did not leave a comment.

James A 
Rating:
4.0

Long wait and slow checkout. I presume the latter is a U-Haul corporate issue, and the first is due to short-staff. Staff at location, especially manager, were very helpful.

Tom M 
Rating:
5.0

Rented cargo van and it was in excellent shape. Did the self checkout and I watched the video describing how it should be done - video was very useful. Return was easy and I was helped immediately with excellent customer service! I would definitely rent there again.

jean w 
Rating:
5.0

I had storage here & rented multiple trucks for years and the service & staff is excellent! Jennifer runs a tight ship & sees to every customer’s needs. Thank you!

John G  |  Overall Experience 
Rating:
5.0

Great customer service and installation. Thank you!

Karen B 
Rating:
5.0

Customer did not leave a comment.

Jan L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shelby S 
Rating:
4.0

Customer did not leave a comment.

Matthew P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David L 
Rating:
4.0

Customer did not leave a comment.

ANA R 
Rating:
5.0

Customer did not leave a comment.

Randall K 
Rating:
2.0

Customer did not leave a comment.

Juan C 
Rating:
3.0

Long wait for return. First waited at outdoor return station as instructed on signs. Only customer there but fifteen minutes later still waiting for someone to come check me out. Went inside and had to wait another 15 minutes while counter person completed paperwork and connected a trailer for person in front of me in line. 30 minutes total. Otherwise, experience was great. Friendly employees and most importantly, clean, reliable equipment. Reasonable price. Thanks.

Bill M 
Rating:
5.0

Customer did not leave a comment.

Chris B 
Rating:
5.0

Customer did not leave a comment.

Christine S 
Rating:
1.0

I have rented many storage units in the past mostly for business use and have never had so many issues. One of my Locks was replaced with no explanation, management refused to help or even listen. I had to pay someone out of pocket to remove it. The security alarm goes off all the time and is loud enough to cause hearing damage. I could go on and list all the issues i had with the manager and all the time I wasted dealing with her, but instead I got Jeremy Clarkson to paint a more colorful analogy. “Today, we're talking about U-Haul Self Storage in Saco, Maine, and let me tell you, it's about as impressive as a Yugo.Yes, that's right. U-Haul Self Storage is the Yugo of storage facilities. It promises practicality and convenience but delivers disappointment and frustration at every turn. And the customers? They're as happy as Yugo owners during rush hour traffic. They've had their fees increased unexpectedly, their items misplaced, and their interactions with management resemble a scene from a slapstick comedy. Trying to talk to management here is like trying to start a Yugo on a cold winter morning—it's a futile exercise in frustration. They seem to have mastered the art of disappearing act when customers need them most. So, if you're thinking about storing your belongings here, my advice is: don't. Unless you enjoy the thrill of uncertainty and the comedy of errors that comes with it."

Ben H  |  Overall Experience 
Rating:
5.0

Saco uhaul was wonderful, very customer oriented, but the Uhaul in Weare was even better. They went out of their way to accommodate my situation and suggested something that benefitted me instead of his location...Thank you very much Dennis.

David d 
Rating:
4.0

I expected the staff would have been a bit more personable. I did explain I never rented or driven a u-Haul truck personally until now. (Or any work-type truck). It seemed awkward as I asked questions, as though I should know the information already. Not much reassurance provided.

Jane C 
Rating:
5.0

Customer did not leave a comment.

Adam P 
Rating:
3.0

Customer did not leave a comment.

Laureen W 
Rating:
4.0

I’ve been coming to this location for 20+ years. This is the first time I’ve been greeted by someone and your staff at the counter was excellent. The 2 ladies there know how to treat customers right.

WILLIAM D 
Rating:
5.0

Busy place.

Richard B 
Rating:
5.0

The ladies in this Saco location are the best. They were polite, courteous, helpful and most of all very personable. I will always go back to them.

CATHERINE C 
Rating:
5.0

Thanks for the U-Haul and storage I wouldn’t have a place to put my things

Chrystall l  |  First Impressions 
Rating:
5.0

Jennifer was most agreeable and helpful during the entire process, very appreciated, David A. Gates

david g  |  First Impressions 
Rating:
4.0

SALES REPRESENTATIVE DID NOT GIVE OFF A VIBE THAT SHE LIKED HER JOB. NO ISSUES BUT NOT FRIENDLY.

Anne B 
Rating:
4.0

Customer did not leave a comment.

Faith H 
Rating:
4.0

Another service person is needed. Wait times to pick up and return border on 15+ minutes each.

Raymond L 
Rating:
4.0

The only complete would be that the slider door was never unlocked

Debra V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Seren M 
Rating:
5.0

Could not get u haul app to login using Android.

Andrew B 
Rating:
5.0

Maybe waiting time?

RUSSELL T 
Rating:
5.0

Customer did not leave a comment.

DAVID S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michele B 
Rating:
5.0

Customer did not leave a comment.

Willette M 
Rating:
5.0

Everyone was helpful and friendly. .

Diana B 
Rating:
5.0

Customer did not leave a comment.

Joy S 
Rating:
5.0

Customer did not leave a comment.

Jared B 
Rating:
5.0

Everyone was friendly , polite and helpful

Gail M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Miriam M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard M 
Rating:
4.0

Customer did not leave a comment.

Patrick M 
Rating:
5.0

Customer did not leave a comment.

Alan C 
Rating:
2.0

I don't typically give less than average reviews but I like UHAUL and thought I'd share some points. I had a bit of a wait to pick up. When I asked about drop off I was informed to use the APP. When I got in the vehicle I noticed that if I pulled out a I would have hit the passengers side mirror against the vehicle parked to my right. Took care of that. I'm particular about clean windows and they were far from that. Move went well. When I went to use the APP upon return It did not even show I had a vehicle out so I could not close the account when I pulled in at exactly 8:00 with a tank full of gas. I took note of the mileage and jotted it down. I was actually charged 10 miles more than I used. No big deal, little issues but I guess I expect better from UHAUL. The move went well - Thank you.

David C 
Rating:
3.0

Customer did not leave a comment.

Lisa B 
Rating:
4.0

Customer did not leave a comment.

shawn n 
Rating:
5.0

Customer did not leave a comment.

Leslie P 
Rating:
5.0

Customer did not leave a comment.

JOHN X 
Rating:
5.0

I called local U Haul and was re routed to central number. The lady put me down for quilts. When I got to Saco they had none.

Jan F 
Rating:
5.0

Customer did not leave a comment.

Anthony B 
Rating:
5.0

Customer did not leave a comment.

Jay A 
Rating:
1.0

The gm is rude and likes to make story’s to prevent people from getting to there unit

Chris c  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matt D 
Rating:
1.0

The gm manager was very rude

Christopher C 
Rating:
3.0

Customer did not leave a comment.

Jhon A 
Rating:
5.0

Location is a little bit tight. Busy place, super friendly staff!

Jeff B 
Rating:
5.0

Customer did not leave a comment.

Chris G 
Rating:
5.0

Customer did not leave a comment.

Kenneth D 
Rating:
5.0

Customer did not leave a comment.

Kathleen W 
Rating:
5.0

It would have been helpful to specify where to enter the access code during the check in instructions

David A  |  Online Move In 
Rating:
5.0

This location and team are great!

Gilbert B 
Rating:
5.0

Everything was smooth and easy. Thanks again

Tyler A 
Rating:
5.0

Check in procedure has MUCH improved since my last time renting

Margaret L 
Rating:
5.0

Customer did not leave a comment.

Adrian A 
Rating:
5.0

Rented multiple times from this location pleasant experience each time

BRIAN C 
Rating:
5.0

Customer did not leave a comment.

Dawn/Ted D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STAN S 
Rating:
5.0

Personal are top notch at this location! !!

matt m 
Rating:
4.0

Your online self check in process is awful and flawed.

Nicholas H 
Rating:
5.0

Customer did not leave a comment.

kevin g 
Rating:
5.0

Customer did not leave a comment.

Cody P  |  Overall Experience 
Rating:
5.0

Very clean storage unit. Easy access off highway

Deborah B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sara R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jan L  |  First Impressions 
Rating:
5.0

Quickly, one of the best experiences of my life

Lonny M  |  Overall Experience 
Rating:
5.0

Jennifer Strout was helpful professional and dedicated to making sure I had a positive experience moving. In handling a disgruntled customer ahead of me, she demonstrated authority, accountability and fortitude in diffusing the situation. This made it an easier customer experience for everyone else at the store at that time who needed help as well. 10/10!

Robert F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Denise K  |  Overall Experience 
Rating:
5.0

I Honestly can say was the cleanest and most nicest place I have ever been to and would definitely recommend to everyone, also the staff are awesome and very friendly and helpful, thank you all so very much

theresa d  |  Overall Experience 
Rating:
5.0

I liked this facility because there one particular person who was very friendly and helpful can't remember her name but she was very nice kinda of short with blond hair.

Ora P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

William S  |  First Impressions 
Rating:
5.0

The staff were very helpful !

Kathy C  |  First Impressions 
Rating:
5.0

Jenn was great very helpful

Henry S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alex O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PHILIP R  |  First Impressions 
Rating:
5.0

I just would like to mention that this is the second time I have rented a unit from this facility and I am very happy with the safety, security, cleanliness and find it to be well maintained and employees friendly and polite.

KELLY H  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

jennifer s  |  Overall Experience 
Rating:
5.0

the rep i worked w Lisa i think her name is...went out of her way to help me

Roy B  |  First Impressions 
Rating:
3.0

Charged me late fee when said you wouldn’t. Automatic payment taken out same day we moved out of storage unit then a $50.00 move out charge 3 days later. Now you can rerent the unit and get paid twice for the month of March. Doesn’t quite seem fair.

Colleen J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jeff c  |  First Impressions 
Rating:
5.0

Jennifer was a great help. She made our visit very pleasant. She even gave me my storage refunded in full since I moved out less than a week of payment. Will always recommend this local Uhaul store. The building was a little on the chilly side moving out tho

Jade W  |  Overall Experience 
Rating:
5.0

Hands down the best place I've ever used. Everything here is just so easy excellent managed property.

Katherine A  |  First Impressions 
Rating:
5.0

The staff is extremely helpful and pleasant to work with

LORI C  |  First Impressions 
Rating:
5.0

The U-Haul store was easy, convenient and the staff friendly and helpful!

A.l. S  |  Overall Experience 
Rating:
5.0

Everyone and everything was great. No problems and great service. Thank You

MARTIN M  |  Overall Experience 
Rating:
4.0

Respectful and informative clerk

Gail M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leslie A  |  First Impressions 
Rating:
5.0

Wry friendly staff.

Linda d  |  Overall Experience 
Rating:
5.0

Jennifer Strout was a pleasure to work with.

joseph h  |  Overall Experience 
Rating:
5.0

The ladies that helped me were absolutely fantastic, and made it super easy!

Jennifer S  |  First Impressions 
Rating:
5.0

Thank you from my wife, granddaughter and myself.

MARTIN M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEVEN P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jamila G  |  Overall Experience 
Rating:
5.0

Really enjoyed this storage facility and the staff.

Michael R  |  Overall Experience 
Rating:
5.0

It was a good place to store our moving things until we had room for them some place. Thank you.

Alan F  |  Overall Experience 
Rating:
5.0

The best, bougiest storage facility ever! So safe, well lit, well laid out. Jennifer Strout the GM is a boss & runs this place so well! Can’t say enough good things about her and this facility.

Sadie S  |  Overall Experience 
Rating:
1.0

I paid for my storage services through to November 30th. When I closed my account yesterday, November 22nd, I should have received a prorated amount back. The staff at this store has no knowledge of this, can’t understand why someone would get a prorated amount back and lack the commutation skills to professionally have a conversation with a customer about this concern. How is it a Maine state law that cable services must give you a prorated bill but somehow U-Haul doesn’t? I am still waiting on a callback from this stores manager from August. This store is the most unprofessional location I have visited. Lance, the guy working there yesterday, said he’d share my concern with the manager however since he didn’t make a note or anything I don’t expect that to happen. There is no way to handle this dispute directly with the office since the manager has an obscure schedule as compared to the stores hours and the rest of the staff isn’t equip to handle any situations other than checking your reservation and taking your money.

KATHERINE E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lucien C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

George K  |  Overall Experience 
Rating:
4.0

Staff was enthusiastic about UHaul and extremely helpful. It was a pleasure to deal with them. They represent UHaul very well.

Joseph H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAUREL F  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Katrina W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James D  |  First Impressions 
Rating:
5.0

Lady who waited on me was very nice and knowledgeable, this is a nice place for your storage needs

REINETTE B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

matthew p  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Celina D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert R  |  Overall Experience 
Rating:
4.0

It would be better if the sliding door was active until lock down at 10:00. I couldn't get in earlier and had to unload my units through the pass door when the slider auto locked at 7:00. Having been in the door industry for 30 years you can have them locked from outside and active from inside giving access to anyone with a card and auto lock after passing thru with a cart to the dock. Then with a card could enter thru the pass door open the slider and get the cart in and the slider would close. Instead of people blocking the pass door open all the time they are unloading. Simple adjustment to make everything more secure and more convenient for your customers. Thankyou for your consideration.

George G  |  Overall Experience 
Rating:
3.0

Only issue was I was told I was getting a 5 x 10 and I got a 5x5 which wasn’t going to work for me

Michele L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Courtney L  |  Online Move In 
Rating:
5.0

The storage building and unit itself was very clean and well taken care of. I am very pleased with my choice of using Saco U-Haul for my storage needs.

Bradley D  |  Online Move In 
Rating:
5.0

From the phone call inquiring about storage to the day we moved things in to the day we got them and checked out, everything was smooth. All employee’s we came in contact with were very helpful and friendly. Great experience!

Lisa B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

anthony w  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alexander J  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mo R  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Robert R  |  Online Move In 
Rating:
5.0

Good

jeff c  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

lane b  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard H  |  Overall Experience 
Rating:
5.0

Jennifer the manager was amazing she is very kind and patient

FRANCES B  |  First Impressions 
Rating:
5.0

Very friendly and helpful staff and the storage units were amazingly clean!

Thomas G  |  Overall Experience 
Rating:
5.0

Clean facilities and easy to access. Friendly staff. I am very happy with my choice of using this facility.

Bradley D  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

Sarah G  |  Overall Experience 
Rating:
4.0

Good service overall

LESLIE W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandra T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leon W  |  First Impressions 
Rating:
5.0

Very helpful staff, the carts were great and very easy to use. I would recommend this highly.

Thomas C  |  Overall Experience 
Rating:
4.0

Unfortunately, I was charged a late fee because Uhaul did not auto withdraw my payment from my account - as it should have been. They put a denied access to my storage unit without any kind of notification.

Debra V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THERESA B  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MARILYN B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas G  |  First Impressions 
Rating:
5.0

The lady in the office. Sorry I don’t know her name is very nice and helpful.

Nabil S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kelly h  |  Overall Experience 
Rating:
5.0

Excellent staff and manager with a very clean facility!!

FRED C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel W  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

WILLIAM O  |  Overall Experience 
Rating:
5.0

Staff is extremely helpful and friendly

Joyce B  |  Overall Experience 
Rating:
1.0

Rude,dismissive,got wrong storage unit and employee couldn't be bothered to help or respond until they opened. Wouldn't show us where truck was but walked the people behind us to theirs. Gave us a key with inclear numbers and letter so couldn't find it and asked employee and she was put out that we asked her.prices for truck jumped at store it should have reflected online

Sally A  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

joseph h  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ora P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John K  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Matthew F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

matthew p  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jamila G  |  Online Move In 
Rating:
3.0

I would have rated everything above average had I received a little bit more respect from someone working there that honestly could not have cared less about what I had to say. This was 1 out of 3 people I interacted with and the other 2 were great.

Cameron M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

STEVEN P  |  Overall Experience 
Rating:
5.0

All great. Clean. Friendly. Staff knowledgeable.

William D  |  Overall Experience 
Rating:
5.0

From the first time I called about rental to when I came in to gain access first tome, the customer service was very helpful. Both times was the manager, who works hard to make sure your getting what you need. She was great.

Lisa B  |  First Impressions 
Rating:
5.0

We could not be more pleased with our UHaul experience in Saco

George/ K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Guy R  |  First Impressions 
Rating:
5.0

Thank you

Terrence F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marjorie C  |  Overall Experience 
Rating: