Customer Reviews for U-Haul Moving & Storage of S Fort Worth - Altamesa

9,047 comentarios

3019 Altamesa Blvd   Fort Worth, TX 76133
(In between McCart Ave and Westcreek Rd)

(817) 294-7617

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 3:00 p. m.
  • 12/25/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(817) 294-7617

3019 Altamesa Blvd
Fort Worth, TX 76133
(In between McCart Ave and Westcreek Rd)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 3:00 p. m.
  • 12/25/2022: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

I hope the service their continue to be a good service to the entire community.

kerry B. 
Clasificación:
5.0

I 100% believe that your staff is a representation of the manager or business' owner. Compliments and shout-out to the gentleman that helped me when I picked up the Van, I don't know his name, "No disrespect" but be was a (Tall, heavy-set, "not fat," more muscular) guy... He was very helpful and attentive. Patiently explained to me how to navigate the u-haul app. The long haired- young man that helped me afterwards with the storage rental was more quiet, like an introvert/ monotone person, but he too was very helpful, and explained everything regarding the storage. But what most impressed me, was his chivalrous mannerisms when he opened and held the door open for me, I was glad to see that chivalry is not dead in young people! Side Note: My interactions with the young lady at this location, is also A+ she has a very kind disposition. Gosh! Even the others that I encountered outside, who had a u-haul shirt on were very nice!! Like I said at the beginning "the staff is a direct representation of the manager." *Thank you.*

Caridad G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SHERELYN M. 
Clasificación:
4.0

Extraordinario servicio al cliente

Schwanda H. 
Clasificación:
5.0

I 100% believe that your staff is a representation of the manager or business' owner. Compliments and shout-out to the gentleman that helped me when I picked up the Van, I don't know his name, "No disrespect" but be was a (Tall, heavy-set, "not fat," more muscular) guy... He was very helpful and attentive. Patiently explained to me how to navigate the u-haul app. The long haired- young man that helped me afterwards with the storage rental was more quiet, like an introvert/ monotone person, but he too was very helpful, and explained everything regarding the storage. But what most impressed me, was his chivalrous mannerisms when he opened and held the door open for me, I was glad to see that chivalry is not dead in young people! Side Note: My interactions with the young lady at this location, is also A+ she has a very kind disposition. Gosh! Even the others that I encountered outside, who had a u-haul shirt on were very nice!! Like I said at the beginning "the staff is a direct representation of the manager." *Thank you.*

Caridad G. 
Clasificación:
5.0

The assistant was great, he made everything easy for everyone.

Richard J. 
Clasificación:
5.0

Nothing you guys are awesome just the way you are they were very helpful and understanding when I needed the truck a few extra days. Everything was straight forward and easy to understand and the staff was was helpful and made me feel comfortable I wish other places had costumer service half as good as this place and good news the new place is robot free lol ( private joke you would have to have been there)

JOSHUA W. 
Clasificación:
5.0

Extraordinario servicio al cliente

ignacio P. 
Clasificación:
5.0

Great place to rent the truck from and be able to park my Moving truck on the property. Gracias

Christopher D. 
Clasificación:
1.0

The truck had no gas in it and was in need of mechanical maintenance the workers felt that it was no big deal but its sad that this company would rent a truck that moves even though your foot is on the brake and when you pick up speed the truck starts to shake I would never refer this location.to anyone or will I ever use it again

Myron B. 
Clasificación:
5.0

Never had any problems. Come & Go as I pleased. Very convenient. 

Kim P.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Thess L. 
Clasificación:
5.0

They were great!

Brian H. 
Clasificación:
5.0

El cliente no dejó un comentario.

George V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jason V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracie E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark H. 
Clasificación:
4.0

El cliente no dejó un comentario.

James T. 
Clasificación:
4.0

El cliente no dejó un comentario.

debbie C. 
Clasificación:
5.0

I only use the Altimesa location because they are the best of any other location I have used in the past

Steven P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cathie L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mustafa K. 
Clasificación:
1.0

Employee at this place was cursing and swearing and just gave me the keys and told me to find it myself

Ryan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN S. 
Clasificación:
5.0

Jennifer was extremely helpful.

Henry P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charlotte R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Willie J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brian B. 
Clasificación:
5.0

The lady at the register inside was really friendly and very nice. She went the extra mile to answer questions. Not sure of her name but she had longer black kinda curly hair.

robert K. 
Clasificación:
5.0

Richard is the most experienced and most knowledgeable person I have met in any U-Haul company I have ever gone too. He makes it easy to do business at the Altamesa Facility

Steven P. 
Clasificación:
4.0

El cliente no dejó un comentario.

WAYNE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Than L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Catrina H. 
Clasificación:
5.0

Confirm with customer during reservation whether local return or 1 way. I made reservation on-site at Alta Mere location a week prior and found out during pickup that it was for local only, and had to call central reservations to get a last minute deferral to Alta Mesa location.

TERENCE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela Y. 
Clasificación:
5.0

Nothing all good at the moment

Edgar T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory R. 
Clasificación:
5.0

Organized

Lynn S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ashley L. 
Clasificación:
2.0

Waited 20 minutes for service at the checking. Clerk was sick, coughing and hacking. Covid?

Timothy K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Demarqus J. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARL T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lisa A. 
Clasificación:
4.0

The last 2 times I have been, it has been on a Sunday and there was only one person working and the wait seem to be longer than usual. I would suggest another person to help at the counter would have been amazing!!

Melodie B. 
Clasificación:
4.0

I am now aware how much the check out and check in process is on line. This was different from my last rental experience with U-Haul but a pleasant one that I easily get us to. I'll let you know what you can do to improve on my next rental.

Sherman M. 
Clasificación:
5.0

I think you guys did an excellent job

javier R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike C. 
Clasificación:
5.0

Muy buen servicio muy amables las personas

MANUEL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony J. 
Clasificación:
5.0

Experience was mush better than anticipated. The location was busy but the man in charge managed everything very well, and was extremely kind a personable. I was very pleased and will absolutely return to this location if in need of a rental again.

Ethan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

AUSTIN R. 
Clasificación:
1.0

Very unorganized no gas in the van and just not like the Uhauls I have dealt with.

Salena M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bob G. 
Clasificación:
5.0

NOTHING

TERION R. 
Clasificación:
5.0

In the past U-haul staff accompanied the customers to the truck, which allowed the customer to and staff to see ALL prior damages, dents, etc. that was on the truck. I do realize that times are changing; however, as a customer we should not have to inspect the truck then take a picture and upload any noticeable dents and text back into the office. That small change to provide better customer friendly service is not too much to ask for. This is just my opinion to eliminate an added frustration to truck rental service.

Bobbie M. 
Clasificación:
5.0

The manager guy was very nice and helpful

jeremy b.  |  Overall Experience 
Clasificación:
4.0

I had my storage unit (10x10) for over 8 years. Staff were always pleasant. Location very convenient from where I lived. Never had a problem.

ROSA C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gemayel M. 
Clasificación:
4.0

No problems. In general, there is usually a line checking in.

John H. 
Clasificación:
5.0

El cliente no dejó un comentario.

dwight b.  |  Overall Experience 
Clasificación:
3.0

Truck has sensor issues

Chaelea R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eddie T. 
Clasificación:
5.0

El cliente no dejó un comentario.

devonta B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jon H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSICA G.  |  First Impressions 
Clasificación:
5.0

I can't think of anything that can be improved, as y'all went above and beyond to help us! We rented a box truck and storage unit, and everyone we dealt w at Uhaul made a very positive difference for us at one of the hardest times in our lives, losing our home and facing many unknowns in the future. I'm so thankful to all of the employees that helped - Sara, Richard (Manager), and also the owner who dealt w us personally!!

Sarah C. 
Clasificación:
3.0

I had to search for help, even though they were right there. I thought they were customers waiting to return a truck. They need to greet and make known they work there. I would still recommend.

Lori J. 
Clasificación:
1.0

They wouldn't help us when your trucks wiring wouldn't work on your auto transport. They wanted us to bring it back and swap! We had a antique 70 Chevy pickup on the trailer. It took 4 men and a tractor to get it on and the 20 foot truck was loaded poorly by one of your suggested companies (that's a whole different story). My dad was an investor in your stock the first day it was offered, it's a shame I was treated the way we were. I had to stay on his tail for all 9 hours up to New Mexico

Cindi M. 
Clasificación:
3.0

El cliente no dejó un comentario.

leon L. 
Clasificación:
3.0

Getting the truck was a nightmare. My reservation was first at a location that sells Uhaul packing equipment only. 2nd location did not have the size truck I reserved and was closed. 3rd location was open. When I checked the back of the truck the 2 dollies were not in the truck. I was rudely advised my reservation didn't include any dollies. I was rudely told, I guess we can add them on their. The truck also needs a front end alignment and tires need to be rotated and balanced.

Cynthia B. 
Clasificación:
5.0

Great customers service all the way around

DERRICK J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tulio F. 
Clasificación:
5.0

Thank you very much courteous polite and professional atmosphere

andrew M. 
Clasificación:
4.0

Please fix the gears o. Truck. Had to keep trying to put in gear, mainly Drive

Donna E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher C. 
Clasificación:
3.0

I don't like that you guys don't hook the cars up for your guest, this is not good and I want use uhaul anymore. Customer service on phone suck.

Steven H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dawana F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Akelia H. 
Clasificación:
3.0

The pick up and drop off was time consuming. No one explained my credit card was being charged initially for the "deposit" so when I went to return it they asked for payment again. Had to wait for the uhaul to be cleaned out (I swept it before I dropped it off) and then drove it to its parking spot. Not my favorite, not the end of the world either.

Nicole W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Wade H. 
Clasificación:
5.0

All good!

Raymond B. 
Clasificación:
5.0

More reps to cut down in the wait time. Otherwise everything is great!

angela H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tamika S. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN T. 
Clasificación:
5.0

Everything is great

javier M. 
Clasificación:
3.0

Always a line when checking out. Took over 30 minutes to fix a problem I had with my storage unit.

John H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra P. 
Clasificación:
5.0

Great to work with

Tommy P. 
Clasificación:
5.0

The gentleman who checked out my equipment rental was very polite. I happened to get a trailer in the rain and he stood in the rain connecting the trailer to my truck. He as well gave me really good advice. Can't remember his name. He was an older black man. He was great!!! I will be renting again at this location because of him.

Terry L. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID M. 
Clasificación:
5.0

El cliente no dejó un comentario.

mary D. 
Clasificación:
4.0

El cliente no dejó un comentario.

victor J. 
Clasificación:
2.0

The box was delivered to Ft. Worth Texas from Virginia Beach on time and my brother emptied the box on 10/13. On 10/27 I get an email from the Ft. Worth location stating we owe for rental on box in the amount of $108.20. I called this location and they said the box was there and emptied on 10/13 but they never closed the account and recommended I call Corp to have this corrected. After talking to Corp the response was; they would call FT. Worth to see what the issue was and then get back to me via email. I still have not received an email to say the $108.20 was refunded back to card and issue was corrected!! Bad customer service and if I didn't contact them they would of continued to charge CC on autopay due to this location not doing their job!!

Gary E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kendall H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher C.  |  First Impressions 
Clasificación:
4.0

I turned in the keys personally to an Attendant, and informed her that the rolling Dolly's and upright dolly were on a different day & contract than the truck. I still received a call, asking me to return the equipment. That unnerved me, and made me uncomfortable. The person who called said he would close out try he equipment contract. Additionally, I went twice to your location on Hulen St, and the customer service was rushed, rude & not warm, as it was on Altamesa (the 2 days I visited there). I prefer Altamesa location.

Roy W. 
Clasificación:
3.0

Office need work

morris S. 
Clasificación:
5.0

truck had a leak in the back where you could see a patch had been welded on the roof where a gash was. Doors had to be slammed several times to latch. Transmission was jerky.

Ron K. 
Clasificación:
2.0

I arrived at the facility and attempted to complete the rental through my mobile phone and I was surprised that I had to go through the rental process again (picture of DL, insurance questions, etc.). I was confused by this (I thought I was renting a second truck). So, I decided to go inside and finish there. The person attending the counter was nice enough but she was watching a show on her phone while she was helping me. She finally paused it and completed my rental (she had to go through the process all over again....that is, I saw all the same questions I already answered twice....once for the initial reservation on my laptop and then the second time on my mobile phone when I arrived). Anyway, I completed the rental and when out to the truck. I noticed the gas reading was wrong and the rental time was also incorrect. So, again I was confused by this and I went back inside. Now, I am behind others who are renting trucks and waiting patiently. A different person comes out and asks me if I need help.... and say, "yes". I told her the gas reading and rental period are wrong and she immediately gives me an attitude. She starts going off about an inspectiion email. I was so confused. I was trying to understand and as time went on she became very short and "pissy" with me. I finally came to know that I received text requesting an inspection and had to complete this inspection before I could take the truck. The first woman that helped me never told me this. I walked back out to the truck and I adjusted the gas amount and took the pictures and I was finally on my way. The truck was older (115,000 miles) and smelled like cigarettes. the steering wheel was gross....it was worned so badly it was sticky and gross. When applying the brakes over 40 mph the truck had a bad front end wobble. Anyway, I made it though my move, the truck made it through the move and I am so glad it is over. PS - in order to submit this review I had to answer every single question for raodside assistance which I did not use....why? Please fix your review page.....

CRAIG S. 
Clasificación:
5.0

Provide an electronic means to document existing equipment damage and inoperative lights.

Travis R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandra W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Cleanton E. 
Clasificación:
5.0

Ashley was great. I was in and out in 5 minutes.

stephen J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daquetta W. 
Clasificación:
3.0

I have been using U-Haul for years and this was by far my worst experience. This has nothing to do with the location or people we worked with, but the condition of the truck. We dealt with a dead battery (lost a day of moving) and the passenger side rear view mirror fell off when the door opened. Very disappointed with the condition of the equipment I received. Overall experience with this truck, not satisfied.

Benjamin H. 
Clasificación:
3.0

I still javelin not received my final bill total that I eas told I would receive that evening.

Matthew L. 
Clasificación:
1.0

The storage was very dirty, a lot of dirt blow in

MARGARET M M.  |  Overall Experience 
Clasificación:
3.0

The retiring the uhaul needs to more accessible for the customers to return… it’s difficult to return.

Vanessa B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TYRONE D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

barbara c.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Aaron C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANNE N.  |  Overall Experience 
Clasificación:
3.0

Wasn't able to get a pro rated charge after only having my unit for a few days we decided to cancel it. Disappointed that they couldn't work with us on a refund for the days not used but fine otherwise

Zac B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan B.  |  Overall Experience 
Clasificación:
5.0

All staff were very helpful and knowledgeable.

Nancy S.  |  Overall Experience 
Clasificación:
4.0

Very helpful

Anthony M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Naomi R.  |  Overall Experience 
Clasificación:
5.0

Staff via phone and onsite were very helpful, knowledgeable, and patient. I'm relocating to a city 200 miles away and things have been stressful and unpredictable. My apartment complex is still finalizing my move-in so the one month free storage is very needed; I'm so grateful.

Nancy S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

garland l.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Rhonda B.  |  Overall Experience 
Clasificación:
1.0

I moved out of my unit on July 7th and was told I would be emailed the move out receipt. Here we are almost a month later and I get an email stating my next payment will be on the 4th. Try calling the number for this location and all it does is send you to a toll free automated system…. Can't get anyone on the phone from the actual location….terrible service.

Jared L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

audry j.  |  Overall Experience 
Clasificación:
5.0

The cleaning ladies kept the building clean and the boss kept the rentals affordable!!!!

Latisa W.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Amber C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

dwight b.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Autumn B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SEQUOYAH P.  |  First Impressions 
Clasificación:
5.0

Rep was very helpful and went above and beyond to help us.

Billie S.  |  First Impressions 
Clasificación:
5.0

No one problem or issue.

CYNTHIA P.  |  Overall Experience 
Clasificación:
5.0

I initially rented a smaller storage unit but when I got there I decided that it wasn't big enough after I had paid. They refunded my money and then charged me again for the new bigger unit. I just want to make sure that my refund was issued. I have not received it yet but it's only been one day. Thank you. James Askew

James A.  |  First Impressions 
Clasificación:
5.0

The staff was very help with our needs and showed me where our storage unit was located on map..

MARK H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawrence M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

kemisha J.  |  Overall Experience 
Clasificación:
5.0

The gal that was helping me was very new. She was professional and very courteous. Computer/reader wasn't working. She immediately started trouble shooting and ended up calling her boss to help resolve things. Shame on her coworker that stood 5 feet away and not once offer troubleshooting advise or to help her.

kandis b.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

carol c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Donnishi S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Nakisha M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

sharon f.  |  First Impressions 
Clasificación:
2.0

Customer service is horrible

Naomi W.  |  Overall Experience 
Clasificación:
1.0

The people at the front desk gave us no information about the storage unit. When I bought the unit. I bought a regular lock to lock my storage. When I returned my lock was cut off and a round lock I didn't own was on my storage. After going to the front desk. I was told only round locks could be used. I was not told then when I bought storage locker and lock at the same time. While moving my things into the storage locker. My card was not activated properly and I could not open the door to the storage grounds. I had to hold onto several very large objects over night and wait for the front desk to open in order to get my card fixed. When I asked the front desk person is there any thing I should know cause I was not told about the lock. He said nothing and I asked him I can come back any time. He confirmed that I can go to my storage locker anytime of day or night. I returned later that night only to find out that was not true. My unit was only available to me during working hours and I could not access it at night. I had to upgrade in order to get night time access. Every step of the way using this location was horrible and unfriendly. Only one person there was any type of help.

Armondo G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tonya T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

bradon w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly M.  |  Overall Experience 
Clasificación:
5.0

Fast and efficient

Diana B.  |  Overall Experience 
Clasificación:
5.0

Easy access and climate control was what i was looking for and this site delivered on those. The staff is very helpful and courteous. I have moved out of the area and if I do hear anyone needing storage in FW I will recommend this site.

JOHN P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

REWA H.  |  Overall Experience 
Clasificación:
5.0

Very clean place and staff is very nice

alana h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Litshoker H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda M.  |  First Impressions 
Clasificación:
5.0

Servicio al cliente de excelencia. I don't go anywhere eals. I'm a uhaul fan.

PEGGY H.  |  First Impressions 
Clasificación:
4.0

I was able to speak with a manger to go forward with the move-in. I had no include that you could online move-in that process was much easier.

Danicia H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

susan r.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kendra M.  |  First Impressions 
Clasificación:
5.0

Thomas was training a new employee , it was tge two of them . He did an excellent job of multitasking. He made sure his customers got excellent service while helping his team . Great job Thomas!

Lawrence M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Tonya T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ARTHUR C.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

loronda b.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeanette V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RASHAD A.  |  Overall Experience 
Clasificación:
3.0

I really didn't understand why I would make a reservation for a unit and it not be available when I go sign in. I was offered a bigger one, but the ceiling was so low, I wasn't able to keep a few of my items and I had to pay more for it. I feel that we shouldn't have to pay more to have 24 hour access to the facility if we have to pay more not to have it as well. Trying to talk to someone over the phone was a pain. Outside of that, I did feel that my stuff was safe and secure there

Amber P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

felicia g.  |  First Impressions 
Clasificación:
3.0

Just moved out the csr was very uniformative She didnt break down charges to be understood I felt very uncomfortable to the point I was just like give me that . She didn't even want to double check that my room was cleaned out until the manager said go

jose f.  |  Overall Experience 
Clasificación:
2.0

When ending my lease 15days early I asked about discounts and the Manager/owner was very vague with his answers. I never got a straight answer. Then insulted me because I didn't understand the way he answered the question Bad day or not you never insult your customers.

SELISA D.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

PEDRO M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Candice B.  |  First Impressions 
Clasificación:
5.0

A special thanks to Rob in Wichita Falls, Kristen and Sarah at headquarters. The three of them made a stressful situation not so bad. Thanks again y'all rock!!!

Lori B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

marjorie w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Diamond D.  |  Overall Experience 
Clasificación:
3.0

For 6 months U paid $10 for 24 hours access and when I need to use ai couldn’t get in, I was very upset that’s why by I moved out

KATRINA LANEA B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jodi N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Lorenzo G.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Selina F.  |  Overall Experience 
Clasificación:
5.0

Richard was amazing and patient. He answered all my questions. Cheers to him!

tessa k.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

cleo g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAQUETTA J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Cary B.  |  First Impressions 
Clasificación:
5.0

I do want you to know you may want to watch your video on 7/18/21 afternoon around 2-3pm. Your employee driving your trucks was driving very dangerous..he almost flipped a truck, he was squealing tires as he drove around the corners.. my husband went in to talk to a manager, he was told there was not one on duty.. this employee could have hurt or even killed someone with the way he was driving. Was afraid to step out or pull my dodge out to leave feeling he may wreck into us.. please look at your videos.. thank you, Kimberly Whitney

KIMBERLY W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa F.  |  First Impressions 
Clasificación:
5.0

Great service!!!!

Enoch S.  |  Overall Experience 
Clasificación:
5.0

The representative was professional and very polite and did an outstanding job. I would definitely recommend U-haul on Alta Mesa to family and friends.

debra r.  |  First Impressions 
Clasificación:
4.0

I can not say enough good things about the janitorial staff that pointed me in the rig direction….

Matthew Y.  |  First Impressions 
Clasificación:
2.0

I wasn't really satisfied with the unit received. It may have been. Rooms were over booked and the gentleman who helped me was amazing at coming up with a solution for a wider unit. However, I booked the unit I did originally because I had a refrigerator and bookshelf's that I knew were going to need room that I was unable to keep because of the lack of space and time to look for storage elsewhere.

Amber P.  |  First Impressions 
Clasificación:
5.0

Good job keep up the good work thank you

Kimmist S.  |  Overall Experience 
Clasificación:
5.0

Very good storage and friendly staff

Angelly P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin H.  |  First Impressions 
Clasificación:
4.0

I am a first time storage unit renter so a brief instruction of how to unlock and open the door would have been nice

David B.  |  First Impressions 
Clasificación:
5.0

Will you look at the closing hours for U Haul for returning your trucks, 5:00pm is too early to closer 6:00pm would be a great closing time. Your staff at the Cowley location Silvia and her husband was great and great customer skills. U Haul is a good company. Gracias

Sharlyn S.  |  First Impressions 
Clasificación:
5.0

Muy buen servicio al cliente

Angelly P.  |  First Impressions 
Clasificación:
3.0

Had a worker that was rude because me and dad did not know how to take the tow off.

christie h.  |  First Impressions 
Clasificación:
5.0

Richard runs a great location and was always there to answer any question or assist with issues.

Mark M.  |  Overall Experience 
Clasificación:
5.0

One of the only locations I would continue to come back to regardless of where I move because the staff is so friendly, care about what they do, and are willing to go above and beyond for their customers. You don't find that at just any location and this is by far the best out of the many locations I've visited.

Brittany R.  |  Overall Experience 
Clasificación:
4.0

I appreciate the staff at this location for immediately addressing the issue I had.

lisa m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

monica m.  |  First Impressions 
Clasificación:
5.0

Ms. Helen is very kind as well as the other workers I have encountered.

Latisa W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

REGINALD C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN P.  |  First Impressions 
Clasificación:
5.0

Excellent customer service at front desk very friendly and helpful. Takes time to make sure you have what you need and are familiar with space of storage you selected A+

Tommie R.  |  First Impressions 
Clasificación:
5.0

Richard was great. He dealt with a huge volume of customers before he got to us but when he did, he was great and efficient. Top notice service.

Mark M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarjia H.  |  First Impressions 
Clasificación:
3.0

Trash piled up in Stacks in the storage areas by the doors. Smelled like something rotting even an employee commented on the subject. Staff is not very friendly or helpful .

Nancy W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kesha N.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

derrick b.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

EbonY L.  |  First Impressions 
Clasificación:
5.0

The entire staff was wonderful. They were courteous and helpful. The location was clean and secure. I highly recommend this facility.

melissa s.  |  Overall Experience 
Clasificación:
5.0

Great service !!!!

Enoch S.  |  First Impressions 
Clasificación:
2.0

Several unpleasant encounters. Most recent being where they rented my storage unit that I already reserved right out from under me. Causing me to have to travel an additional 33 miles. Who had to pay the additional mileage charge for their Mess up.. this guy.

gregory w.  |  First Impressions 
Clasificación:
2.0

The guy working the counter should not be working with the public.

kelly l.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dwyla E.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

bryan m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley M.  |  First Impressions 
Clasificación: