El cliente no dejó un comentario.
Saw L.Customer Reviews for U-Haul Moving & Storage of S Fort Worth - Altamesa
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
This is only rated "above average" because the drop off location was so much better and friendlier. They even offered me coffee!
Jay C.Worst.
Jinsae K.Too slow only one person working the counter
David B.Check lights before hooking up
Bryan N.The only complaint I have was there was only one cashier. I needed an adapter for my trailer rental and had to get back in line and waited over 30 minutes. The extremely helpful young man whi was installing my trailer came and checked me out online. He was waiting on me to finish the install. Glad that he took the initiative to get me moving!
Bridgitte G.When we rented the van, it had a tire with low pressure and a check tire light. We added air (at the U-Haul location) but it continued to lose pressure over the afternoon. We were told to call the 1-800 number to have the tire replaced. Both rear tires had to be replaced due to nails on the tires (which were covered by U-Haul). Recommend ensuring there are no dash warnings before releasing the van, or ensuring repairs are completed first. Overall experience was good and our move was very successful, but there were initial challenges in getting the van ready for the road.
Christopher G.Staff via phone and onsite were very helpful, knowledgeable, and patient. I'm relocating to a city 200 miles away and things have been stressful and unpredictable. My apartment complex is still finalizing my move-in so the one month free storage is very needed; I'm so grateful.
Nancy S. | First ImpressionsN/C
Brienna G.Above and beyond, great attitudes, Excellent customer service, clean trucks. Unfortunately, I have had to use Uhaul service far to many times this year. But this office on Altamesa and the office on Hulen are the very best. Thanks for have great employees. â€"â€"â€"â€"AND SINCE YOU ASKEDâ€"-, The counter clerk on Altamesa could use a little extra help on the weekends. Its just too darn busy for one clerk… or two even.
Marie B.This location gave me an EMPTY TRUCK. This location gave me a truck with DIRTY windshield wipers. I have PICTURE PROOF. I tried calling customer service and was placed on hold. Then I was OVER CHARGED. Uhaul is TERRIBLE and I will NEVER use uhaul again.
Tayla C.I was disappointed that the pickup location was changed. I had a contract with UHaul and you changed it without discussing it with me. What would have happened if I chose to abandon the trailer at a spot different than where I agreed.
JW S.Make it easier to order online
Brett B.Received text from Uhaul that I had not dropped off equipment went down this morning they stated they received and printed me receipt. Then received another text today that it was not received called the # and they checked and said they would check with the Alta Mesa location. I had the receipt they printed off for me at 9AM showing it was returned pm Sat with the truck. The text from UHaul came in at 11:42AM after I had already drove and checked with the drop off site.
SANDRA R.The back of the truck had trash in it
Saretta C.Have the drive way repair when your closed. There were holes everywhere.
Melvin T.Stood at the counter behind two other customers for 35 minutes before anyone came to help. Scheduling only one person in the morning is unprofessional. Put our entire move behind schedule.
Robert L.I didn't get greeted upon entry and was only person in store . The employee was on her phone . She snatched the keys and said thank you but didn't give me a receipt or process my return . My truck was getting checked and stuff before I left the store . Plus I've never went through this before . If I return I'll do a contactless pickup and drop off just so I don't have to deal with rudeness Over 12 hours later and I still didn't receive an receipt or email about my return .
Deja W.I was charged $198.75 for I don't know what!
Donita S.If the person dose not show up to pick up their U Haul YOU SHOULD CALL THEM INSTEAD OF GIVING IT AWAY.
Amy G.I drove up and was not helped by the drop off equipment attendant after waiting some time. Clear instructions were not provided for procedure. I was promised an email when I completed drop off but have yet to receive it.
Rachel C.Staff were well-informed and very helpful. Process was very efficient.
Evan M.Service representative was very rude, not helpful to customers, I am under contract to do u-hauls roadservice, he wouldn't even give me a discount, very ignorant
justin T.I moved out of my unit on July 7th and was told I would be emailed the move out receipt. Here we are almost a month later and I get an email stating my next payment will be on the 4th. Try calling the number for this location and all it does is send you to a toll free automated system…. Can't get anyone on the phone from the actual location….terrible service.
Jared L. | First ImpressionsThis location is riduculously short handed everytime I go... be it to rent a truck or for other purchases. I have been to this location more than a dozen times and had to leave 3 times and go to home depot. Thankfully after this weekend I am moving and will find a better location.
carmen G.The truck that was rented to us was noisy, did not shift well and the check engine light came on as we were pulling into the driveway at our destination.
rhiannon S.None. It was very smooth.
tom L.The manager is very good at what he does and very responsive. You have an excellent man taking care of that store. I appreciate that.
Bart M.Transaction was quick and efficient. Very nice employees.
julie M.The cleaning ladies kept the building clean and the boss kept the rentals affordable!!!!
Latisa W. | Overall ExperienceThird location I was sent to even though I had a reservation. No problem with this location, but a problem with your 1-800 booking!
Michelle S.Better help with reservations
Keaton E.Good experience overall; everyone was great!
ANTHONY M.Associate was friendly, store was neat, truck was clean.
Tylesa S.Richard and team were so efficient this time. Thank you Richard
Ingrid O.Returns was easy and quick
Yanci S.Great service.
manshang H.Online check in was not working,I went inside for assistance and instead of processing my order in a timely manner, he wanted to wa me
Joyce S.Very nice guy who helped me when I returned the truck. Quick, nice, and professional.
COURTNEY C.This was not my preferred pick-up location. I had to drive 15 miles out of my way to pick it up. UHaul needs a better customer service policy.
Michael L.This U-Haul location is the best managed location I've ever been to. Very organized and accommodating folks that work here. They have a great manager that leads by example and is not afraid to hook up trailers for a busy location. You will always have my business!
Craig D.Make App more freindly and easier to understand
Charles C.Keep the services
Jose David J.This is my go to location when I need a trailer to rent as the check in is quick and convenient. I simply reserve online and everything is ready! The folks there are hard working and pleasant.
Craig D.Charged me for an extra day for something that wasn't explained to me, will not be using Uhaul anymore.
Asia B.skip the line wasn't an option. they were taking people in order regardless of the fact that i had my reservation ready on my mobile device and others did not.
anthony T.When I went to pick up trailer there was broken glass in the trailer- It wasn't in any seams it was right in the middle and there was broken glass on the fenders. I walked and didnt see it at first but if the cleaners are wipeing or sweeping equipment off they would have noticed it. But this is one of the best locations you can rent from. They are pretty organized and fast.
Christopher R.The trailer was ready for me when I got there, and the check out and check in process when smoothly.
Mitchel B.Rep was very helpful and went above and beyond to help us.
Billie S. | First ImpressionsNo one problem or issue.
CYNTHIA P. | Overall ExperienceI initially rented a smaller storage unit but when I got there I decided that it wasn't big enough after I had paid. They refunded my money and then charged me again for the new bigger unit. I just want to make sure that my refund was issued. I have not received it yet but it's only been one day. Thank you. James Askew
James A. | First ImpressionsThe staff was very help with our needs and showed me where our storage unit was located on map..
MARK H. | First ImpressionsThe gal that was helping me was very new. She was professional and very courteous. Computer/reader wasn't working. She immediately started trouble shooting and ended up calling her boss to help resolve things. Shame on her coworker that stood 5 feet away and not once offer troubleshooting advise or to help her.
kandis b. | First ImpressionsCustomer service is horrible
Naomi W. | Overall ExperienceThe people at the front desk gave us no information about the storage unit. When I bought the unit. I bought a regular lock to lock my storage. When I returned my lock was cut off and a round lock I didn't own was on my storage. After going to the front desk. I was told only round locks could be used. I was not told then when I bought storage locker and lock at the same time. While moving my things into the storage locker. My card was not activated properly and I could not open the door to the storage grounds. I had to hold onto several very large objects over night and wait for the front desk to open in order to get my card fixed. When I asked the front desk person is there any thing I should know cause I was not told about the lock. He said nothing and I asked him I can come back any time. He confirmed that I can go to my storage locker anytime of day or night. I returned later that night only to find out that was not true. My unit was only available to me during working hours and I could not access it at night. I had to upgrade in order to get night time access. Every step of the way using this location was horrible and unfriendly. Only one person there was any type of help.
Armondo G. | Overall ExperienceFast and efficient
Diana B. | Overall ExperienceEasy access and climate control was what i was looking for and this site delivered on those. The staff is very helpful and courteous. I have moved out of the area and if I do hear anyone needing storage in FW I will recommend this site.
JOHN P. | Overall ExperienceVery clean place and staff is very nice
alana h. | First ImpressionsServicio al cliente de excelencia. I don't go anywhere eals. I'm a uhaul fan.
PEGGY H. | First ImpressionsI was able to speak with a manger to go forward with the move-in. I had no include that you could online move-in that process was much easier.
Danicia H. | Online Move InThomas was training a new employee , it was tge two of them . He did an excellent job of multitasking. He made sure his customers got excellent service while helping his team . Great job Thomas!
Lawrence M. | First ImpressionsI really didn't understand why I would make a reservation for a unit and it not be available when I go sign in. I was offered a bigger one, but the ceiling was so low, I wasn't able to keep a few of my items and I had to pay more for it. I feel that we shouldn't have to pay more to have 24 hour access to the facility if we have to pay more not to have it as well. Trying to talk to someone over the phone was a pain. Outside of that, I did feel that my stuff was safe and secure there
Amber P. | Overall ExperienceJust moved out the csr was very uniformative She didnt break down charges to be understood I felt very uncomfortable to the point I was just like give me that . She didn't even want to double check that my room was cleaned out until the manager said go
jose f. | Overall ExperienceWhen ending my lease 15days early I asked about discounts and the Manager/owner was very vague with his answers. I never got a straight answer. Then insulted me because I didn't understand the way he answered the question Bad day or not you never insult your customers.
SELISA D. | Overall ExperienceA special thanks to Rob in Wichita Falls, Kristen and Sarah at headquarters. The three of them made a stressful situation not so bad. Thanks again y'all rock!!!
Lori B. | First ImpressionsFor 6 months U paid $10 for 24 hours access and when I need to use ai couldn’t get in, I was very upset that’s why by I moved out
KATRINA LANEA B. | Overall ExperienceRichard was amazing and patient. He answered all my questions. Cheers to him!
tessa k. | First ImpressionsI do want you to know you may want to watch your video on 7/18/21 afternoon around 2-3pm. Your employee driving your trucks was driving very dangerous..he almost flipped a truck, he was squealing tires as he drove around the corners.. my husband went in to talk to a manager, he was told there was not one on duty.. this employee could have hurt or even killed someone with the way he was driving. Was afraid to step out or pull my dodge out to leave feeling he may wreck into us.. please look at your videos.. thank you, Kimberly Whitney
KIMBERLY W. | Overall ExperienceGreat service!!!!
Enoch S. | Overall ExperienceThe representative was professional and very polite and did an outstanding job. I would definitely recommend U-haul on Alta Mesa to family and friends.
debra r. | First ImpressionsI can not say enough good things about the janitorial staff that pointed me in the rig direction….
Matthew Y. | First ImpressionsI wasn't really satisfied with the unit received. It may have been. Rooms were over booked and the gentleman who helped me was amazing at coming up with a solution for a wider unit. However, I booked the unit I did originally because I had a refrigerator and bookshelf's that I knew were going to need room that I was unable to keep because of the lack of space and time to look for storage elsewhere.
Amber P. | First ImpressionsGood job keep up the good work thank you
Kimmist S. | Overall ExperienceVery good storage and friendly staff
Angelly P. | Overall ExperienceI am a first time storage unit renter so a brief instruction of how to unlock and open the door would have been nice
David B. | First ImpressionsWill you look at the closing hours for U Haul for returning your trucks, 5:00pm is too early to closer 6:00pm would be a great closing time. Your staff at the Cowley location Silvia and her husband was great and great customer skills. U Haul is a good company. Gracias
Sharlyn S. | First ImpressionsMuy buen servicio al cliente
Angelly P. | First ImpressionsHad a worker that was rude because me and dad did not know how to take the tow off.
christie h. | First ImpressionsRichard runs a great location and was always there to answer any question or assist with issues.
Mark M. | Overall ExperienceOne of the only locations I would continue to come back to regardless of where I move because the staff is so friendly, care about what they do, and are willing to go above and beyond for their customers. You don't find that at just any location and this is by far the best out of the many locations I've visited.
Brittany R. | Overall ExperienceI appreciate the staff at this location for immediately addressing the issue I had.
lisa m. | First ImpressionsMs. Helen is very kind as well as the other workers I have encountered.
Latisa W. | First ImpressionsExcellent customer service at front desk very friendly and helpful. Takes time to make sure you have what you need and are familiar with space of storage you selected A+
Tommie R. | First ImpressionsRichard was great. He dealt with a huge volume of customers before he got to us but when he did, he was great and efficient. Top notice service.
Mark M. | First ImpressionsTrash piled up in Stacks in the storage areas by the doors. Smelled like something rotting even an employee commented on the subject. Staff is not very friendly or helpful .
Nancy W. | Overall ExperienceThe entire staff was wonderful. They were courteous and helpful. The location was clean and secure. I highly recommend this facility.
melissa s. | Overall ExperienceGreat service !!!!
Enoch S. | First ImpressionsSeveral unpleasant encounters. Most recent being where they rented my storage unit that I already reserved right out from under me. Causing me to have to travel an additional 33 miles. Who had to pay the additional mileage charge for their Mess up.. this guy.
gregory w. | First ImpressionsThe guy working the counter should not be working with the public.
kelly l. | First ImpressionsNinguno
terry w. | First ImpressionsWhen I need uhaul I will absolutely go back .great service at the McCarty store ft worth tx.
peggy h. | Overall ExperienceCustomer Service over everything makes the experience great. Thank you Team Altamesa!!!!!
Regina B. | Overall ExperienceDuring rental, I was told and receive an email that 10x10x10 climates control unit was reserved. However, after arriving and show reservations. No unit available, perhaps Uhaul servers need to be more accurate regarding storage units. I was given a 5x10 and I had to rent a 5x10 Just to stored all my items
oliver g. | First ImpressionsI had my belongings in storage for a max of 6 -8 days. I did not feel like I should've had to pay full price.
Lakrisha F. | Overall ExperienceVery Helpful
Kim P. | Overall Experiencevery helpful ; polite ; and very clean
Kim P. | First ImpressionsReservations is a complete headache and disaster
Erma H. | First ImpressionsThe staff were not only friendly and helpful... They were also efficient and well-trained! ¡Gracias!
judith d. | Overall ExperienceI will always use Uhaul every time I need extra storage or moving.
Lanee G. | Overall ExperienceThe sliding doors are dangerous. Someone can easily loose a hand, finger or get crushed. Workers should warn customers of this. Also if there are small kids coming along to help this could be tragic.
Ferry N. | First ImpressionsThe facility seemed secure, but not well lighted inside. I had an indoor unit, climate controlled and it was always pretty dark when I visited my unit during the day. Otherwise it was fine.
Robin W. | Overall ExperienceThe Managers from both Flint, Michigan (Joshua) at Dort Hwy, and Ft Worth, Altamesa made my moving experience smooth and friendly.
florence t. | First ImpressionsMy only complaint is that I only needed the storage unit for one week after the first month, and due to your wanting to rape customers I could not have it prorated, and had to pay full for a new month
debraoh k. | Overall Experience