Customer Reviews for U-Haul Moving & Storage of S Fort Worth - Altamesa

8,632 comentarios

3019 Altamesa Blvd   Fort Worth, TX 76133
(In between McCart Ave and Westcreek Rd)

(817) 294-7617

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(817) 294-7617

3019 Altamesa Blvd
Fort Worth, TX 76133
(In between McCart Ave and Westcreek Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
2.0

I do not appreciate that I returned the car hauler the day after renting it and then 3 days later charged another $93 saying I returned it 3 days later. I want my money back

Alicia F. 
Clasificación:
2.0

They wanted us the load the UHaul and then come back and attach the trailer. Our pick up location was moved by “ customer service” two days before we were scheduled to pick up. We wasted over an hour traveling to get it and not to mention going 40 miles out of our way in gas. EXTREMELY POOR CUSTOMER SERVICE. I didn't understand why your equipment could not have been moved to the location we wanted to pick it up at. We scheduled this a month in advance. Also, for some reason your staff decided we needed to change our drop off location. I guess so we would drive more miles and get changed for them. I took a lot of time to research what location would work best for us and both the pick up and drop off locations were changed by your company and I felt like I no choice to fight it since it was last minute that we were notified of this.

Donald G. 
Clasificación:
3.0

Better explain the pick up and drop off process.

xochitl F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenyetta M. 
Clasificación:
1.0

You need new staff that does there job completely

MICHAEL B. 
Clasificación:
4.0

El cliente no dejó un comentario.

John B. 
Clasificación:
1.0

I had a pleasant experience with the uhaul service but their storage employees needs more training with customer service. We drove from California to Texas with the uhaul and was told we had a month free storage. The lady there was not helpful and being to get defensive when tried to tell her they messed up our reservation. We requested for two units one that was climate control and one that was not because they didn't have the size we needed. Once we got to the storage location we was told they didn't have the size we needed and they only had a few storage which one was climate control. Because it was two units we knew we had to pay for one because only one was free. We was told they only have one unit to give us and it was the smallest one they had. Tired from the long drive we ask is there another uhaul place that have a bigger unit. they gave us the name and address of a partner company which was storage depo. They said we could still get the month free and they have a bigger storage unit available so we didn't have to get two. Once we got to the storage depo we was told they don't work with uhaul at all and they don't honor the one month free. We also found out they put the wrong phone number on our account so storage depo couldn't call before we left the uhaul storage. Brandy at storage depo explained everything to us and she also said we was not the first person they did this to. Once we dropped the trailer off the worker there said they don't know why they would tell us to go to storage depo because they are their competition. This was the worst experience ever and very poor customer service.. I am leaving their address so if you go there or have went there please report it. No one should be treated like this. Uhaul storage 7225 south Hulen Fort Worth Texas 76133

Bobbie P. 
Clasificación:
4.0

Better help outside to assist with truck and trailers.

Connie G. 
Clasificación:
5.0

No one problem or issue.

CYNTHIA P.  |  Overall Experience 
Clasificación:
1.0

Lied to about everything

Garry M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesus L. 
Clasificación:
5.0

This location is great but the location on 35 and berry some very rude people that's why I go to Altamesa

Jeremy P. 
Clasificación:
1.0

Was lied to about gas and got charged extra

Natasha R. 
Clasificación:
4.0

nice

Terrica T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Darryl H. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tatianna S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBORAH E. 
Clasificación:
5.0

El cliente no dejó un comentario.

luis D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kelli G. 
Clasificación:
5.0

I initially rented a smaller storage unit but when I got there I decided that it wasn't big enough after I had paid. They refunded my money and then charged me again for the new bigger unit. I just want to make sure that my refund was issued. I have not received it yet but it's only been one day. Thank you. James Askew

James A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

steven T. 
Clasificación:
5.0

Truck had damage to the drivers door which could only be seen after the truck was out of its parking place. The truck should not have been rented. I would recommend with make sure the truck is brought to you.

Julia S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tanya E. 
Clasificación:
5.0

The staff was very help with our needs and showed me where our storage unit was located on map..

MARK H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

KARLA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Hector V. 
Clasificación:
4.0

Faster drop-off. Not terrible but the wait was a bit long.

Allan J. 
Clasificación:
1.0

The person I spoke with over the phone set up the entire reservation wrong. I booked this 6 days in advance and was called 2 hours prior to pick up. My reservation was cancelled and the only pick up was 50 miles outside of what I intended to drive. I was promised a rate and was over charged at check out. The guy at the front desk assisted as best he could, however im not sure what is coming out of my bank account. The entire experience was horrible. The woman over the phone stated I would get $50 for the inconvenience. I'm not sure when or if this is going to happen she did not send a confirmation. The entire experience was horrible!!

Veronica O. 
Clasificación:
5.0

Thank you for your great service! I love this location. By far the best customer service provided.

Dilan S. 
Clasificación:
4.0

Better communication related to pads - for sale or lease communication was not clear.

Brenda J. 
Clasificación:
2.0

The truck was very beet up but the worst was the inside it was covered with some kind of grease. My wife almost fell off the ramp, she found some wet wipes to try to clean the ramp and inside. We avoided using the ramp as much as we could.

Anthony D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabriel R. 
Clasificación:
5.0

Fast and friendly service.

Ava D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawrence M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

james F. 
Clasificación:
5.0

El cliente no dejó un comentario.

willie Mae B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JERAMY F. 
Clasificación:
3.0

Keep the vehicles fueled up. The truck I took was almost empty and I had to fuel it to a 1/4 tank myself, and nobody reimbursed me for that.

DEVEYE H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tyrone G. 
Clasificación:
2.0

El cliente no dejó un comentario.

Rizza A. 
Clasificación:
5.0

Why was that charge to fees

Norma C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose V. 
Clasificación:
5.0

Extraordinario servicio al cliente

Lynne B. 
Clasificación:
4.0

Drop off location was fine.

Rodger M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Itsel N. 
Clasificación:
5.0

Everything was good and real easy and fast thank you Uhaul!

Jorge L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert S. 
Clasificación:
4.0

Clean trailer and put air in tires before renting

Maeva K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Collin D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Annbrion J. 
Clasificación:
3.0

El cliente no dejó un comentario.

EVA M. 
Clasificación:
1.0

From 2014 until 2020 I have used this location 6 times. This the 7 was the worst service picking up and returning. Picking up assistant was talking to someone else and trying to wait on me HER CUSTOMER..... on return girl would not tell me how much was be charge on debt card. At pick up truck WAS NOT cleaned had less than 1/4 tank of gas but was returned with slightly less that full tank. Driver seat was broken. I will use someone else next time never this location. BTW I just used this location just in March 2022. Even the guys checking in truck was having problems with the ONE and ONLY GIRL waiting on customers. They said she was CLUELESS...got that right. I am well educated and 65 so I think I know crappy service when I get it. As of 6/18 still dont know how much I was charge. UNBELIEVABLE!!!!!

Meredith N. 
Clasificación:
5.0

El cliente no dejó un comentario.

joseph E. 
Clasificación:
5.0

El cliente no dejó un comentario.

arthur O. 
Clasificación:
4.0

El cliente no dejó un comentario.

John A. 
Clasificación:
4.0

El cliente no dejó un comentario.

kemisha J.  |  Overall Experience 
Clasificación:
3.0

Owner-Richard was a little condescending to a female customer. Took a long time to rent, first trailer was broken and he tried to rent to us anyways. Had to express concern before he changed to another trailer. Checkout process was quick.

Ashley O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan L. 
Clasificación:
4.0

I am very disappointed that the movers that I got from your website were dishonest about their charges and that U-Haul takes no responsibility for their listing. Spirit Moving Co., even though I told them when I contacted them that I wanted to move a piano, never mentioned that there would be an additional charge of $200 for moving the piano. Kenny never said anything about the additional charges until they had already loaded the piano on the trailer and wanted the code for the move like he was finished with the job without moving the piano to Benbrook, TX as requested. Then said he would meet me at my house to unload for $100, which was confusing because he didn't say “extra” or “plus the hourly fees”. He insisted that I pay him the $100 in cash, but couldn't give me a receipt. I feel that I was scammed by Kenny and I got no support from U-Haul, even though I hired them from your website thinking they were honest people. I think you should take more care to who you allow to solicit on your website to assure customers of fair upfront prices. I guess that I will have to take extra precautions in the future of those I may hire from your listings to insure they aren't cons.

Billy D. 
Clasificación:
5.0

The gal that was helping me was very new. She was professional and very courteous. Computer/reader wasn't working. She immediately started trouble shooting and ended up calling her boss to help resolve things. Shame on her coworker that stood 5 feet away and not once offer troubleshooting advise or to help her.

kandis b.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

carol c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Donnishi S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Nakisha M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

sharon f.  |  First Impressions 
Clasificación:
2.0

Customer service is horrible

Naomi W.  |  Overall Experience 
Clasificación:
1.0

The people at the front desk gave us no information about the storage unit. When I bought the unit. I bought a regular lock to lock my storage. When I returned my lock was cut off and a round lock I didn't own was on my storage. After going to the front desk. I was told only round locks could be used. I was not told then when I bought storage locker and lock at the same time. While moving my things into the storage locker. My card was not activated properly and I could not open the door to the storage grounds. I had to hold onto several very large objects over night and wait for the front desk to open in order to get my card fixed. When I asked the front desk person is there any thing I should know cause I was not told about the lock. He said nothing and I asked him I can come back any time. He confirmed that I can go to my storage locker anytime of day or night. I returned later that night only to find out that was not true. My unit was only available to me during working hours and I could not access it at night. I had to upgrade in order to get night time access. Every step of the way using this location was horrible and unfriendly. Only one person there was any type of help.

Armondo G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES D. 
Clasificación:
4.0

El cliente no dejó un comentario.

SHARONNE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

keionia H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kwasi B. 
Clasificación:
1.0

I stood in line for 45 minutes to pickup a trailer that had already been reserved and paid for online. There were five cashier stations but only one was filled. Incredibly frustrating. Worst Uhaul experience I've ever had.

Jason M. 
Clasificación:
1.0

First, my appt at 0900 turned into an hour and a half wait because the young man behind the counter like to chat about random things with every customer instead of just getting the job done. Next, the "manager" was so stressed out about everything because there was a mile long line and only two people scheduled to work that he thought it necessary to use vulgar language and kick things around behind the counter. I am a manager at the 3rd largest freight company in the country and I can tell you that I have been in very stressful situations however, the way the manager was acting yesterday made me want to kick him out of his own building and do his job for him. I felt sorry for the people waiting in line and for those that had already been helped. Maybe the manager needs some actual management training and possibly one more person on board to help on the weekends considering that the weekends are when most people want to move.....thanks

Justin A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharli R. 
Clasificación:
5.0

Maybe have more than one associate working the counter on a Saturday morning. the wait was too long.

Marjorie S. 
Clasificación:
1.0

Saw an employee talk rudely to another customer after I walked in the store. He raised his voice at her. I reserved a dolly and there wasn't any available. When I returned the truck, I spoke with someone at the counter to confirm and he didn't say anything - just went outside. He looked at the truck. Then he helped another customer with propane. So I went outside to ask if I was good to go and he said yes. Didn't understand why he kept me waiting inside. Second time here and another similar experience as the first. Just seems unorganized and unprofessional.

Krystle N. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRAJEAN V. 
Clasificación:
1.0

El cliente no dejó un comentario.

Keandra B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LuisM A. 
Clasificación:
5.0

Sara Lee was absolutely the best!

Karla P. 
Clasificación:
3.0

The truck was a gas guzzler

denise C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Grayson Y. 
Clasificación:
1.0

Understaffed. One employee moving at a snail's pace. I arrived at 9:20 and it took an hour and a half to get my truck. There were about 10 people in line in front of me. By the time I left it was 30 deep. Sunday of Memorial Day weekend - bad choice on my part but why was the manager Richard Atha not working on such a busy day?

Sarah D. 
Clasificación:
1.0

My return was great until it was time to return the transporter! I was told " I had to unhook my the transporter myself! I explained and told the guy it was hooked up by u-haul staff in Nashville. He said it was NOT suppose to because of libailty! However, once i took the tire stripes off and the chain , uhaul sfatt told me it was hooked up incorrectly and we could have had our car injured ! I was so UPSET that the same company has DIFFFERTNT rules and guidelines for their customers!! STAY ON THE SAME PAGE !!!

carlis O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Octaviano V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martha P. 
Clasificación:
5.0

Thanks so much for all your help! It made a miserable event, do-able!

Debbie or Gary S. 
Clasificación:
5.0

El cliente no dejó un comentario.

tom S. 
Clasificación:
2.0

Waited in line for an hour, only one person working the counter.

gregg B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheila S. 
Clasificación:
3.0

El cliente no dejó un comentario.

DANIEL V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff V. 
Clasificación:
3.0

Understandably seemed to be short staffed. All went well though just took a little over an hour even with reservations.

Steven P. 
Clasificación:
1.0

I got charged 16$ extra for no reason! And I tried to call and nobody ever answered or got a call back. When I dropped off rental couldn't find the drop off box because was never informed where it was at.

Chris R. 
Clasificación:
1.0

The person working the counter/register was extremely rude, mean and very disrespectful to customers. He used profanity many times to customers. He tossed things slamming things around and just overall terrible. I will never use that location again.

Benny G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dorian G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donsha F. 
Clasificación:
1.0

Get Employees that care about the customers money!!!!

ELORIS H. 
Clasificación:
3.0

El cliente no dejó un comentario.

ronald L. 
Clasificación:
5.0

The guy that help me was rude and very irritated he was the only I saw if I had not need that trailer right then I would have left....

Stanley H. 
Clasificación:
5.0

Your customer service and not enough workers.

ROSE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Quindra J. 
Clasificación:
2.0

El cliente no dejó un comentario.

Craig E. 
Clasificación:
5.0

Very easy rental experience

Jonathan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey E. 
Clasificación:
5.0

The folks were EXCELLENT! One of the best experiences with rental equipment. I will use this location if I have a future need.

Curtis M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tonya T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

bradon w.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly M.  |  Overall Experience 
Clasificación:
5.0

Fast and efficient

Diana B.  |  Overall Experience 
Clasificación:
5.0

Easy access and climate control was what i was looking for and this site delivered on those. The staff is very helpful and courteous. I have moved out of the area and if I do hear anyone needing storage in FW I will recommend this site.

JOHN P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

REWA H.  |  Overall Experience 
Clasificación:
5.0

Very clean place and staff is very nice

alana h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Litshoker H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda M.  |  First Impressions 
Clasificación:
5.0

Servicio al cliente de excelencia. I don't go anywhere eals. I'm a uhaul fan.

PEGGY H.  |  First Impressions 
Clasificación:
4.0

I was able to speak with a manger to go forward with the move-in. I had no include that you could online move-in that process was much easier.

Danicia H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

susan r.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kendra M.  |  First Impressions 
Clasificación:
5.0

Thomas was training a new employee , it was tge two of them . He did an excellent job of multitasking. He made sure his customers got excellent service while helping his team . Great job Thomas!

Lawrence M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Tonya T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ARTHUR C.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

loronda b.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeanette V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RASHAD A.  |  Overall Experience 
Clasificación:
3.0

I really didn't understand why I would make a reservation for a unit and it not be available when I go sign in. I was offered a bigger one, but the ceiling was so low, I wasn't able to keep a few of my items and I had to pay more for it. I feel that we shouldn't have to pay more to have 24 hour access to the facility if we have to pay more not to have it as well. Trying to talk to someone over the phone was a pain. Outside of that, I did feel that my stuff was safe and secure there

Amber P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

felicia g.  |  First Impressions 
Clasificación:
3.0

Just moved out the csr was very uniformative She didnt break down charges to be understood I felt very uncomfortable to the point I was just like give me that . She didn't even want to double check that my room was cleaned out until the manager said go

jose f.  |  Overall Experience 
Clasificación:
2.0

When ending my lease 15days early I asked about discounts and the Manager/owner was very vague with his answers. I never got a straight answer. Then insulted me because I didn't understand the way he answered the question Bad day or not you never insult your customers.

SELISA D.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

PEDRO M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Candice B.  |  First Impressions 
Clasificación:
5.0

A special thanks to Rob in Wichita Falls, Kristen and Sarah at headquarters. The three of them made a stressful situation not so bad. Thanks again y'all rock!!!

Lori B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

marjorie w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Diamond D.  |  Overall Experience 
Clasificación:
3.0

For 6 months U paid $10 for 24 hours access and when I need to use ai couldn’t get in, I was very upset that’s why by I moved out

KATRINA LANEA B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jodi N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Lorenzo G.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Selina F.  |  Overall Experience 
Clasificación:
5.0

Richard was amazing and patient. He answered all my questions. Cheers to him!

tessa k.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

cleo g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAQUETTA J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Cary B.  |  First Impressions 
Clasificación:
5.0

I do want you to know you may want to watch your video on 7/18/21 afternoon around 2-3pm. Your employee driving your trucks was driving very dangerous..he almost flipped a truck, he was squealing tires as he drove around the corners.. my husband went in to talk to a manager, he was told there was not one on duty.. this employee could have hurt or even killed someone with the way he was driving. Was afraid to step out or pull my dodge out to leave feeling he may wreck into us.. please look at your videos.. thank you, Kimberly Whitney

KIMBERLY W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa F.  |  First Impressions 
Clasificación:
5.0

Great service!!!!

Enoch S.  |  Overall Experience 
Clasificación:
5.0

The representative was professional and very polite and did an outstanding job. I would definitely recommend U-haul on Alta Mesa to family and friends.

debra r.  |  First Impressions 
Clasificación:
4.0

I can not say enough good things about the janitorial staff that pointed me in the rig direction….

Matthew Y.  |  First Impressions 
Clasificación:
2.0

I wasn't really satisfied with the unit received. It may have been. Rooms were over booked and the gentleman who helped me was amazing at coming up with a solution for a wider unit. However, I booked the unit I did originally because I had a refrigerator and bookshelf's that I knew were going to need room that I was unable to keep because of the lack of space and time to look for storage elsewhere.

Amber P.  |  First Impressions 
Clasificación:
5.0

Good job keep up the good work thank you

Kimmist S.  |  Overall Experience 
Clasificación:
5.0

Very good storage and friendly staff

Angelly P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin H.  |  First Impressions 
Clasificación:
4.0

I am a first time storage unit renter so a brief instruction of how to unlock and open the door would have been nice

David B.  |  First Impressions 
Clasificación:
5.0

Will you look at the closing hours for U Haul for returning your trucks, 5:00pm is too early to closer 6:00pm would be a great closing time. Your staff at the Cowley location Silvia and her husband was great and great customer skills. U Haul is a good company. Gracias

Sharlyn S.  |  First Impressions 
Clasificación:
5.0

Muy buen servicio al cliente

Angelly P.  |  First Impressions 
Clasificación:
3.0

Had a worker that was rude because me and dad did not know how to take the tow off.

christie h.  |  First Impressions 
Clasificación:
5.0

Richard runs a great location and was always there to answer any question or assist with issues.

Mark M.  |  Overall Experience 
Clasificación:
5.0

One of the only locations I would continue to come back to regardless of where I move because the staff is so friendly, care about what they do, and are willing to go above and beyond for their customers. You don't find that at just any location and this is by far the best out of the many locations I've visited.

Brittany R.  |  Overall Experience 
Clasificación:
4.0

I appreciate the staff at this location for immediately addressing the issue I had.

lisa m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

monica m.  |  First Impressions 
Clasificación:
5.0

Ms. Helen is very kind as well as the other workers I have encountered.

Latisa W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

REGINALD C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN P.  |  First Impressions 
Clasificación:
5.0

Excellent customer service at front desk very friendly and helpful. Takes time to make sure you have what you need and are familiar with space of storage you selected A+

Tommie R.  |  First Impressions 
Clasificación:
5.0

Richard was great. He dealt with a huge volume of customers before he got to us but when he did, he was great and efficient. Top notice service.

Mark M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarjia H.  |  First Impressions 
Clasificación:
3.0

Trash piled up in Stacks in the storage areas by the doors. Smelled like something rotting even an employee commented on the subject. Staff is not very friendly or helpful .

Nancy W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kesha N.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

derrick b.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

EbonY L.  |  First Impressions 
Clasificación:
5.0

The entire staff was wonderful. They were courteous and helpful. The location was clean and secure. I highly recommend this facility.

melissa s.  |  Overall Experience 
Clasificación:
5.0

Great service !!!!

Enoch S.  |  First Impressions 
Clasificación:
2.0

Several unpleasant encounters. Most recent being where they rented my storage unit that I already reserved right out from under me. Causing me to have to travel an additional 33 miles. Who had to pay the additional mileage charge for their Mess up.. this guy.

gregory w.  |  First Impressions 
Clasificación:
2.0

The guy working the counter should not be working with the public.

kelly l.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dwyla E.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

bryan m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alethia H.  |  Overall Experience 
Clasificación:
4.0

Ninguno

terry w.  |  First Impressions 
Clasificación:
5.0

When I need uhaul I will absolutely go back .great service at the McCarty store ft worth tx.

peggy h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alethia H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

bonnie o.  |  Overall Experience 
Clasificación:
4.0

Customer Service over everything makes the experience great. Thank you Team Altamesa!!!!!

Regina B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBBIE G.  |  Overall Experience 
Clasificación:
4.0

During rental, I was told and receive an email that 10x10x10 climates control unit was reserved. However, after arriving and show reservations. No unit available, perhaps Uhaul servers need to be more accurate regarding storage units. I was given a 5x10 and I had to rent a 5x10 Just to stored all my items

oliver g.  |  First Impressions 
Clasificación:
3.0

I had my belongings in storage for a max of 6 -8 days. I did not feel like I should've had to pay full price.

Lakrisha F.  |  Overall Experience 
Clasificación:
5.0

Very Helpful

Kim P.  |  Overall Experience 
Clasificación:
5.0

very helpful ; polite ; and very clean

Kim P.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Terry L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Evonda M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

demetra h.  |  Overall Experience 
Clasificación:
1.0

Reservations is a complete headache and disaster

Erma H.  |  First Impressions 
Clasificación:
5.0

The staff were not only friendly and helpful... They were also efficient and well-trained! ¡Gracias!

judith d.  |  Overall Experience 
Clasificación:
4.0

I will always use Uhaul every time I need extra storage or moving.

Lanee G.  |  Overall Experience 
Clasificación:
4.0

The sliding doors are dangerous. Someone can easily loose a hand, finger or get crushed. Workers should warn customers of this. Also if there are small kids coming along to help this could be tragic.

Ferry N.  |  First Impressions 
Clasificación:
4.0

The facility seemed secure, but not well lighted inside. I had an indoor unit, climate controlled and it was always pretty dark when I visited my unit during the day. Otherwise it was fine.

Robin W.  |  Overall Experience 
Clasificación:
5.0

The Managers from both Flint, Michigan (Joshua) at Dort Hwy, and Ft Worth, Altamesa made my moving experience smooth and friendly.

florence t.  |  First Impressions 
Clasificación:
4.0

My only complaint is that I only needed the storage unit for one week after the first month, and due to your wanting to rape customers I could not have it prorated, and had to pay full for a new month

debraoh k.  |  Overall Experience 
Clasificación:
4.0

N/C

Robin J.  |  Overall Experience 
Clasificación:
5.0

The manager Richard, was very nice at all times and the rest of the staff. I meet some helpful people at every visit. The faciility was always clean even the restrooms.

Eugenia H.  |  Overall Experience 
Clasificación:
5.0

Everything was awsome

Jala B.  |  Overall Experience 
Clasificación:
5.0

I have this U-Haul storage facility on Altamesa for 10 consecutive years. Staff were always willing to help when needed. The grounds are very well maintained.Great individuals to work with!

CHERI J.  |  Overall Experience 
Clasificación:
5.0

The counter staff and the staff at the truck return were beyond helpful, professional and went out of their way to be fantastic!

Marianna M.  |  First Impressions 
Clasificación:
2.0

Manager Richard was rude on the phone & cut me off immediately because I wanted to speak to him and not one of his employees to cancel a storage place

Dean B.  |  Overall Experience 
Clasificación:
1.0

He sold me the wring one, I specifically asked was it going to be cool like the one indoors in the AC &he said yea while rushing me because he had a line & I apparently had too nany questions.

Mallory W.  |  First Impressions 
Clasificación:
3.0

Tried to get into storage unit with staff and people inside. Card reader said I had access but door would not open. Staff called office to see why card would not open door but it was not the card it

Rob s.  |  Overall Experience 
Clasificación:
5.0

Great customer service. Always felt comfortable going in and out at night.

Gayle t.  |  Overall Experience 
Clasificación:
5.0

Richard was AWESOME and super helpful. Love the facility - it's clean, secure, and climate controlled...everything a girl could want. Big thank you to everyone @ Westcreek!

Stephanie M.  |