Clean cabin to drive it is a must. Also to ask your customers what size or amount of furniture or appliances they are moving. Some times we do not need an extended vehicle for just a couple items.Maria M.
Customer Reviews for U-Haul Moving & Storage of S Fort Worth - Altamesa
Fort Worth, TX 76133
(In between McCart Ave and Westcreek Rd)
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.nasicy B.
El cliente no dejó un comentario.TAMMY T.
El cliente no dejó un comentario.Kimberly C.
Clean the exterior of the trailer before pick up.Matthew B.
El cliente no dejó un comentario.DAWN H.
El cliente no dejó un comentario.JEAN LARUTH W.
El cliente no dejó un comentario.Ruby A.
El cliente no dejó un comentario.Jassical E.
El cliente no dejó un comentario.Jeffrey G.
Other than not having enough people at the counter every thing else was fine. ðŸ˜Richard R.
Richard was great. He dealt with a huge volume of customers before he got to us but when he did, he was great and efficient. Top notice service.Mark M. | First Impressions
El cliente no dejó un comentario.Ronald C.
El cliente no dejó un comentario.Keshia F.
El cliente no dejó un comentario.Dorian G.
They are always very kind employees get the vehicle i always need thanksJanice M.
Make sure the rental is clean before allowing it to be rentedKatrina B.
The cost is too high for one day the equipment that I usedRichard K.
More employees, extended wait times to get customer service, overall good experience, Thank you Manuel GoveaSeth F.
El cliente no dejó un comentario.Deniece D.
Not professional at all no customer service he was frustrated another employee was hoping the older customer I'll call them old was very frustrated when any customers came into the store very rude and unprofessional first truck I was giving smell like hearing he asked us if it was a problem to switch me outKelly B.
Great service and friendly staff.Billy R.
El cliente no dejó un comentario.Sarjia H. | First Impressions
Keep up the good work.Charles H.
It would be nice if the trailers were power washed after each use. There was a lot of debri from the last use and a huge oil spot from what looks like a leak. Other than that, I always can trust this locationChristopher R.
El cliente no dejó un comentario.Timothy W.
El cliente no dejó un comentario.Peter L.
El cliente no dejó un comentario.Richard P.
El cliente no dejó un comentario.TAMMIE S.
El cliente no dejó un comentario.Chardae H.
The truck was bad,while driving it would want to go its on way. Needs an alinement.Martha F.
Trash piled up in Stacks in the storage areas by the doors. Smelled like something rotting even an employee commented on the subject. Staff is not very friendly or helpful .Nancy W. | Overall Experience
El cliente no dejó un comentario.Michael H.
El cliente no dejó un comentario.Mario P.
El cliente no dejó un comentario.Jesse M.
I thought the process was very easy at first , everything online. However the online reservation gave me the wrong combination for the truck I rented. Something there needs to be fixed. It caused a delay in the pick a day.Sarah T.
I never went inside the facility. My only contact was a male employee who came out of a garage bay and asked me if I was returning the trailer after I had parked, looking lost and confused. He advised to drive around the building and pull through an area he was pointing at. I did that after I clarified which direction I was supposed to pull through. He then advised me to follow him in the van to the back of the building, which I did. He motioned to me to stop. He then disconnected the trailer. I advised him that it would be helpful if someone explained the process as I had never returned a trailer before and did not know what I was supposed to be doing. He rather curtly said that I had pulled through the return slot and they have people drive the trailers to back to store them. I did not find this process customer-friendly at all, totally for the sites' convenience. When I asked about covering the rear light connection, he told me that they probably sell something at Ace or Lowes to do that.JANICE R.
El cliente no dejó un comentario.Keith K.
El cliente no dejó un comentario.Steven M.
I really had very Scary, uncomfortable and un-pleasant ride with this Truck. I felt very, very Pumped and shaky ride. Possibly the suspension need to replace! I had to struggle to start, the steering wheel locked each time before Ignite/moves the key etc. I really had bad experience with this Equipment.... Regards S IslamShafiqul I.
El cliente no dejó un comentario.Vickie H.
El cliente no dejó un comentario.Paula M.
El cliente no dejó un comentario.Georganna T.
Your computer access seems to go out quite frequently, causing substantial inconveniences and wait times for clients, it needs to be fixedPeter K.
El cliente no dejó un comentario.Orlando A.
What a great, stress free, environment with professionalism along to boot. These employees were exceptional and I would totally recommend this U Haul...Dana K.
Truck needed some love, door wouldn't close all the way unless slammed, pulled hard right, told the guy at check in he just laughed it off. Never got a final receiptBrad V.
El cliente no dejó un comentario.Jay C.
El cliente no dejó un comentario.Genie L.
El cliente no dejó un comentario.carlos W.
Not happy at all. service inside the store was great but employee who helped me outside getting my rental was rude and was complaining about how â€œrawâ€ of a day he was having. we drove of and as soon we got to the storage where i was taking my furniture to the utility trailer dropped to the floor. Not happy at all with service i was provided. luckly trailer dropped as we entered the storage not in the road. THIS COULD'VE TURNED INTO A BAD CAR ACCIDENT !!Liliana V.
El cliente no dejó un comentario.Anita P.
I'm sure there is something but I just can't think of anything.JAMES W.
Very helpful customer serviceMARY R.
El cliente no dejó un comentario.Kesha N. | Overall Experience
Better explanation of service and attention to customersMercedes A.
El cliente no dejó un comentario.Vern F.
More counter personnel/ help to cut wait timeDAVID N.
Got charged wrong price for the rental, gas said over half mark was under. And got charged insurance didn't ask for itVERONICA M.
This was literally the slowest check in process I have ever experienced with a Uhaul. the manger stepped out in the middle of a rush. when I came to return the trailer i had to wait on the lady to come back from the store in the middle of her shift! absolutely horrible. I am in business for myself and I can promise with the way that store was being run I would terminate and rehire different staff who cared about my company.Shaun W.
I never received any kind of confirmation paperwork or email after I turned in the trailer.WHITNEY S.
El cliente no dejó un comentario.Sterling S.
El cliente no dejó un comentario.Sterling S.
El cliente no dejó un comentario.Krishonna P.
Keep up the good work.David B.
The dolly was not on the truck this time went i picked up (self check in) so i had a friend go rent one from you guys and just returned it with the truck but you guys still charged me for the dolly and didn't refund me so i paid for the same stupid dolly twice :/Sharde T.
El cliente no dejó un comentario.Bryan T.
El cliente no dejó un comentario.derrick b. | Overall Experience
El cliente no dejó un comentario.ELENA C.
El cliente no dejó un comentario.Roy M.
Great group of guys!Kevin D.
Inspection was not good as in your system shown, fuel was not full in your vehicle but I made it full before I returned it, that means I spent my extra money for fuel , this is second time, it's looks like cheating , isn't it?Bir Man L.
El cliente no dejó un comentario.LETITIA M.
El cliente no dejó un comentario.CHARDAE H.
A really great customer service they get you all setup and ready to take any equipment or truckRamon V.
Rental was fast, no hassle. Staff was friendly from start to finish, would use them again if need be.Demetries B.
Did not tell me if I brought it back to them they would charge me more moneyRobbie H.
Nothing everything is always on time, great customer serviceTAMMY ROCHELLE J.
El cliente no dejó un comentario.EbonY L. | First Impressions
The check in employee was there yesterday on the 4th was very rude and I will be finding out his nameRUTH W.
Eli the clerk was very helpful with finishing the rental. I was not happy with the online experience at all!!!! I put in all this information and then had to do it again online when I got there only to have to it yet AGAIN to Eli. I wasted 30 mins trying to get the cargo van which should not have taken that long! What is the point of wasting my time adding the information when I placed the online order to get the cargo van and then be told you can"t do it from the app on my phone. I also was not told and did not see where I had to put gas in the tank for the 16 miles I drove. I think it is a scam to charge me almost $17 for the gas I used which was 2 gallons. I am very disappointed and will not be using your company again and I will tell my friends not to use Uhaul either for rental of the small truck or cargo van.Anastasia M.
The entire staff was wonderful. They were courteous and helpful. The location was clean and secure. I highly recommend this facility.melissa s. | Overall Experience
There should be more coverage on your customer service line. I had to call twice, each hold time was over 20 minutes.Michelle M.
The emailed receipt you promised would be nice.Pamela O.
El cliente no dejó un comentario.Shamira W.
Great service !!!!Enoch S. | First Impressions
Terrible customer service. Poor experience all the way around. Do not use this location.Jesse R.
Not enough gasoline in the truck.ALEXANDER A.
Several unpleasant encounters. Most recent being where they rented my storage unit that I already reserved right out from under me. Causing me to have to travel an additional 33 miles. Who had to pay the additional mileage charge for their Mess up.. this guy.GREGORY W. | First Impressions
El cliente no dejó un comentario.John P.
El cliente no dejó un comentario.William B.
The guy working the counter should not be working with the public.kelly l. | First Impressions
El cliente no dejó un comentario.TERRICK R.
We chose this location because the uhaul location un White Settlement did us wrong.Scott C.
El cliente no dejó un comentario.YOLANDA D.
Absolutely nothing.Robert M.
El cliente no dejó un comentario.Dwyla E. | Overall Experience
Upon returning the Truck, the attendant who was presence: was way beyond NOT friendly what so ever! Whereas when first arriving too rent, the helper was VERY helpful! Both helpers were name Michael.Bernita K.
Employees could be better trained and more approachable. The customer service was not the best, you felt as if you were bothering the employees by asking questions. We were charged 28 dollars too much, they provided refund but thankfully we had a picture showing gas levels at pick up as they had something else listed. Employees almost seemed aggravated by us being this to their attention.KELSEY B.
The windshield of the truck was dirty inside and out. The outside employee was not wearing a mask.Alfred L.
El cliente no dejó un comentario.Donald H.
Excellent customer serviceSTEPHEN G.
Friendly, knowledgable, helpful, courteous associate. Have more than 1 associate helping customerssam S.
The employees attitude wasn't friendly at all! The young man that help me on the phone was nice but when I walked in the store he was short with me and was trying to get me what I needed so he could move to the next customer. He didn't want to explain anything as if I was bothering him. The other young man kept taking a deep breath when I asked him questions when I was checking the truck back in. Being in a leadership role myself I was very unhappy with the service I received!ANNA H.
El cliente no dejó un comentario.James H.
El cliente no dejó un comentario.YOLANDA D.
The representative was very helpful and patient.DARNELL R.
El cliente no dejó un comentario.Raynard G.
El cliente no dejó un comentario.bryan m. | Overall Experience
El cliente no dejó un comentario.Bradley M. | Overall Experience
El cliente no dejó un comentario.Bradley M. | First Impressions
El cliente no dejó un comentario.Patricia B. | Overall Experience
El cliente no dejó un comentario.Alethia H. | Overall Experience
Ningunoterry w. | First Impressions
When I need uhaul I will absolutely go back .great service at the McCarty store ft worth tx.peggy h. | Overall Experience
El cliente no dejó un comentario.Alethia H. | Overall Experience
El cliente no dejó un comentario.bonnie o. | Overall Experience
Customer Service over everything makes the experience great. Thank you Team Altamesa!!!!!Regina B. | Overall Experience
El cliente no dejó un comentario.ROBBIE G. | Overall Experience
During rental, I was told and receive an email that 10x10x10 climates control unit was reserved. However, after arriving and show reservations. No unit available, perhaps Uhaul servers need to be more accurate regarding storage units. I was given a 5x10 and I had to rent a 5x10 Just to stored all my itemsoliver g. | First Impressions
I had my belongings in storage for a max of 6 -8 days. I did not feel like I should've had to pay full price.Lakrisha F. | Overall Experience
Very HelpfulKim P. | Overall Experience
very helpful ; polite ; and very cleanKim P. | First Impressions
El cliente no dejó un comentario.Terry L. | Overall Experience
El cliente no dejó un comentario.Evonda M. | Overall Experience
El cliente no dejó un comentario.demetra h. | Overall Experience
Reservations is a complete headache and disasterErma H. | First Impressions
The staff were not only friendly and helpful... They were also efficient and well-trained! ¡Gracias!judith d. | Overall Experience
I will always use Uhaul every time I need extra storage or moving.Lanee G. | Overall Experience
The sliding doors are dangerous. Someone can easily loose a hand, finger or get crushed. Workers should warn customers of this. Also if there are small kids coming along to help this could be tragic.Ferry N. | First Impressions
The facility seemed secure, but not well lighted inside. I had an indoor unit, climate controlled and it was always pretty dark when I visited my unit during the day. Otherwise it was fine.Robin W. | Overall Experience
The Managers from both Flint, Michigan (Joshua) at Dort Hwy, and Ft Worth, Altamesa made my moving experience smooth and friendly.florence t. | First Impressions
My only complaint is that I only needed the storage unit for one week after the first month, and due to your wanting to rape customers I could not have it prorated, and had to pay full for a new monthdebraoh k. | Overall Experience
N/CRobin J. | Overall Experience
The manager Richard, was very nice at all times and the rest of the staff. I meet some helpful people at every visit. The faciility was always clean even the restrooms.Eugenia H. | Overall Experience
Everything was awsomeJala B. | Overall Experience
I have this U-Haul storage facility on Altamesa for 10 consecutive years. Staff were always willing to help when needed. The grounds are very well maintained.Great individuals to work with!CHERI J. | Overall Experience
The counter staff and the staff at the truck return were beyond helpful, professional and went out of their way to be fantastic!Marianna M. | First Impressions
Manager Richard was rude on the phone & cut me off immediately because I wanted to speak to him and not one of his employees to cancel a storage placeDean B. | Overall Experience
He sold me the wring one, I specifically asked was it going to be cool like the one indoors in the AC &he said yea while rushing me because he had a line & I apparently had too nany questions.Mallory W. | First Impressions
Tried to get into storage unit with staff and people inside. Card reader said I had access but door would not open. Staff called office to see why card would not open door but it was not the card itRob s. | Overall Experience
Great customer service. Always felt comfortable going in and out at night.Gayle t. | Overall Experience
Richard was AWESOME and super helpful. Love the facility - it's clean, secure, and climate controlled...everything a girl could want. Big thank you to everyone @ Westcreek!Stephanie M. | First Impressions
Waited in line for 15 minutes today. No cashier. Associates going in and out said not a word to the LONG line of people waiting.Beven M. | First Impressions
Friendly, fast, efficient!Lu G. | Overall Experience
Very nice and helpfulWilliam Z. | Overall Experience
You can't help but be over taken from the aroma of mice. (Nauseating/Revolting) When I went in to inspect my unit, the next day I secured me another storage elsewhere and requested a refund.Johnathan B. | Overall Experience
Staff was always helpful over the years with prompt service with my various requests. I appreciate you and feel secure using your facility for my storage. Gracias.DIANE W. | Overall Experience
Secure.Benjamin H. | Overall Experience
He was very kindGwendolyn P. | First Impressions
The staff was so friendly and helpfulReghen B. | Overall Experience
I appreciate your company very much for the assistant.linda b. | Overall Experience
Overall good experience.jalencia d. | Overall Experience
Always my first call when I need a storage facility or truck or trailer rental. The Alta Mesa location has always taken good care of my needs.Christopher M. | Overall Experience
Thank You 4 ur AWESOMENESS!!! :-)YVETTE C. | Overall Experience
This is a clean, friendly atmosphere. Richard was awesome and the rest of the staff was very nice and helpful.Kathryn D. | First Impressions
GreatANITA M. | First Impressions
ConvenienteSTEPHANIE W. | Overall Experience
Get a print out of your reserve. I "reserved" one two weeks prior and made that mistake but I was lucky they still had one available on the day I needed it. Not a huge deal, I would still go back.brittany r. | Overall Experience
The best in TexasEsco W. | Overall Experience
So appreciate the free 30 day storage with our one-way truck rental. It was a life-saver.kenneth p. | Overall Experience
....Raven H. | Overall Experience
Richard is the manager at Alta Mesa Store he and his staff are pleasantly helpful and professional at all times. Caring and understanding too. Best RegardsAubrey B. | Overall Experience
My move-out date in this communication and survey is incorrect, it was completed on Aug. 29th. My use tenure was 11 years+. Thank You U-haul!BRI S. | Overall Experience
Jerome delivered the boxes in a timely manner.CARLOS C. | Overall Experience
This is the best storage facility ever....everyone was always so helpful and understanding. always clean. Always encountered friendly staff ..If I should need a storage unit again this is it..Lavonia F. | Overall Experience
I feel happy about the serviceirving r. | Reservación
Storage was easy quick and simple. Good access parking was great. Made the move in and move out super.jody g. | Overall Experience
Yearly lncreasing the rental fees is what caused my move out.EDDIE M. | Overall Experience
The contract information was scetchy. the price for the space was constantly going up though nothing else changed I made The Choice to move to a different facility I won't be using U-haul againlynnetta c. | Overall Experience
The office personnel were very courteous and helpful.Jennifer H. | Overall Experience
*******Dawana F. | Overall Experience
Will use again if needed. Thank you!audry j. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
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¡Venedemos cientos de productos para que las mudanzas sean más simples!
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Propane service delivered straight to your door!