Comentarios del cliente para U-Haul Moving & Storage of S Fort Worth - Altamesa

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of S Fort Worth - Altamesa

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ROBERT H. en

Grado:

Rep was unclear in the rates and that the bill would be charged at the time of the rental. I am used to paying once the truck is returned.

Jaris R. en

Grado:

El cliente no dejó un comentario.

Jeffrey C. en

Grado:

Was not happy that I had to provide an emergency contact that had to be reachable by phone during the check in process.

Patricia S. en

Grado:

El cliente no dejó un comentario.

Margaret Q. en

Grado:

All good.

Christopher H. en

Grado:

El cliente no dejó un comentario.

OSCAR O. en

Grado:

El cliente no dejó un comentario.

Paul D. en

Grado:

El cliente no dejó un comentario.

Cory B. en

Grado:

It was almost closing time, however you never would have known it from the service I received from the agent that assisted me. I really appreciate how he made my experience an easy one.

Brooke T. en

Grado:

The guy who checked me in to drop off truck was rude and didnt communicate well.

Luke T. en

Grado:

Better signs directing customers to specific areas for hooking up their trailors.

earl L. en

Grado:

Under staffed. Took too long with 5 people deep at counter with one person behind counter.

Michael G. en

Grado:

Keep doing what you're doing.

Jaonna B. en

Grado:

El cliente no dejó un comentario.

Adam B. en

Grado:

El cliente no dejó un comentario.

tracy B. en

Grado:

El cliente no dejó un comentario.

Joshua H. en

Grado:

Paid for drop off at location by home . None of the dealers we stopped at would except it . Had to be at hospital with my husband due to a late minute emergency surgery .. explained it to the last dreamer we stopped at and he was rude .. stating wasnt his problem and asked us to leave . Left in tears . Drive hour away to return it

Bryan P. en

Grado:

Very poor service.

Darrell K. en

Grado:

El cliente no dejó un comentario.

Gary T. en

Grado:

El cliente no dejó un comentario.

Christine K C. en

Grado:

If you tell someone they can check in online, make it happen. I set all this up ahead of time, PREPAID FOR IT, double checked it twice by phone and once in person and all that preparation was wasted. I wasted an hour and a half checkin in for what could have been a five minute process (I was told). What if the office hadn’t been open and I’d been depending on all that to work? NOTHING WAS AS IT WAS PRESENTED TO ME WHEN I PREPAID AND RENTED THE TRUCK. And the manager on duty was quite good at his job, knowledgeable, but the other desk workers at prepay and at dropoff we’re untrained, unhelpful, didn’t care. A total debacle. I’ll never use them again. I’d carry my possessions on my back before using U-Haul. Feel free to call me (corporate), I’m happy to talk to you and give names of your incompetent owners and service folks. The mechanic or truck cleaner who checked me in on his cell did it in about three minutes, fantastic job, that’s how the whole thing could have gone and I was led to believe would go.

SHERRY B. en

Grado:

Very easy

milton R. en

Grado:

El cliente no dejó un comentario.

John M. en

Grado:

El cliente no dejó un comentario.

John D. en

Grado:

We had a very good experience renting a truck. Thank you.

Lyn G. en

Grado:

El cliente no dejó un comentario.

Wanda A. en

Grado:

El cliente no dejó un comentario.

Elizabeth M. en

Grado:

Need a number ticket system. Had 3 people get in front of me. When I said somethingthe first time, the employees said they would help me next but it happened 2 more times!

Darius M. en

Grado:

I was over Charged. I will say that the Manager corrected it , but my bank charged me an overdraft fee of $35 ??

Octavia R. en

Grado:

Walk people through the process if it's their first time

Fred L. en

Grado:

El cliente no dejó un comentario.

Lanee G. en

Grado:

I will always use Uhaul every time I need extra storage or moving.

JASMINE T. en

Grado:

El cliente no dejó un comentario.

Victoria V. en

Grado:

It was a good experience! I’ll be back! Your guys were awesome

Tom H. en

Grado:

Pick up was slow but return was very good.

Todd M. en

Grado:

El cliente no dejó un comentario.

Richard Y. en

Grado:

El cliente no dejó un comentario.

Marisol M. en

Grado:

El cliente no dejó un comentario.

Tomi P. en

Grado:

Put a reprersentitive across the street on Altamesa, at the self-service storage units to be on hand to help customers.

MORRIS C. en

Grado:

El cliente no dejó un comentario.

Ferry N. en

Grado:

The sliding doors are dangerous. Someone can easily loose a hand, finger or get crushed. Workers should warn customers of this. Also if there are small kids coming along to help this could be tragic.

Robin W. en

Grado:

The facility seemed secure, but not well lighted inside. I had an indoor unit, climate controlled and it was always pretty dark when I visited my unit during the day. Otherwise it was fine.

florence t. en

Grado:

The Managers from both Flint, Michigan (Joshua) at Dort Hwy, and Ft Worth, Altamesa made my moving experience smooth and friendly.

debraoh k. en

Grado:

My only complaint is that I only needed the storage unit for one week after the first month, and due to your wanting to rape customers I could not have it prorated, and had to pay full for a new month

Robin J. en

Grado:

N/A

Eugenia H. en

Grado:

The manager Richard, was very nice at all times and the rest of the staff. I meet some helpful people at every visit. The faciility was always clean even the restrooms.

Jala B. en

Grado:

Everything was awsome

CHERI J. en

Grado:

I have this U-Haul storage facility on Altamesa for 10 consecutive years. Staff were always willing to help when needed. The grounds are very well maintained.Great individuals to work with!

Marianna M. en

Grado:

The counter staff and the staff at the truck return were beyond helpful, professional and went out of their way to be fantastic!

Dean B. en

Grado:

Manager Richard was rude on the phone & cut me off immediately because I wanted to speak to him and not one of his employees to cancel a storage place

Mallory W. en

Grado:

He sold me the wring one, I specifically asked was it going to be cool like the one indoors in the AC &he said yea while rushing me because he had a line & I apparently had too nany questions.

Rob s. en

Grado:

Tried to get into storage unit with staff and people inside. Card reader said I had access but door would not open. Staff called office to see why card would not open door but it was not the card it

Gayle t. en

Grado:

Great customer service. Always felt comfortable going in and out at night.

Stephanie M. en

Grado:

Richard was AWESOME and super helpful. Love the facility - it's clean, secure, and climate controlled...everything a girl could want. Big thank you to everyone @ Westcreek!

Beven M. en

Grado:

Waited in line for 15 minutes today. No cashier. Associates going in and out said not a word to the LONG line of people waiting.

Lu G. en

Grado:

Friendly, fast, efficient!

William Z. en

Grado:

Very nice and helpful

Johnathan B. en

Grado:

You can't help but be over taken from the aroma of mice. (Nauseating/Revolting) When I went in to inspect my unit, the next day I secured me another storage elsewhere and requested a refund.

DIANE W. en

Grado:

Staff was always helpful over the years with prompt service with my various requests. I appreciate you and feel secure using your facility for my storage. Thank you.

Benjamin H. en

Grado:

Secure.

Gwendolyn P. en

Grado:

He was very kind

Reghen B. en

Grado:

The staff was so friendly and helpful

linda b. en

Grado:

I appreciate your company very much for the assistant.

jalencia d. en

Grado:

Overall good experience.

Christopher M. en

Grado:

Always my first call when I need a storage facility or truck or trailer rental. The Alta Mesa location has always taken good care of my needs.

YVETTE C. en

Grado:

Thank You 4 ur AWESOMENESS!!! :-)

Kathryn D. en

Grado:

This is a clean, friendly atmosphere. Richard was awesome and the rest of the staff was very nice and helpful.

ANITA M. en

Grado:

Great

STEPHANIE W. en

Grado:

Convenient

brittany r. en

Grado:

Get a print out of your reserve. I “reserved” one two weeks prior and made that mistake but I was lucky they still had one available on the day I needed it. Not a huge deal, I would still go back.

Esco W. en

Grado:

The best in Texas

kenneth p. en

Grado:

So appreciate the free 30 day storage with our one-way truck rental. It was a life-saver.

Raven H. en

Grado:

....

Aubrey B. en

Grado:

Richard is the manager at Alta Mesa Store he and his staff are pleasantly helpful and professional at all times. Caring and understanding too. Best Regards

BRI S. en

Grado:

My move-out date in this communication and survey is incorrect, it was completed on Aug. 29th. My use tenure was 11 years+. Thank You U-haul!

CARLOS C. en

Grado:

Jerome delivered the boxes in a timely manner.

Lavonia F. en

Grado:

This is the best storage facility ever....everyone was always so helpful and understanding. always clean. Always encountered friendly staff ..If I should need a storage unit again this is it..

irving r. en

Grado:

I feel happy about the service

jody g. en

Grado:

Storage was easy quick and simple. Good access parking was great. Made the move in and move out super.

EDDIE M. en

Grado:

Yearly lncreasing the rental fees is what caused my move out.

lynnetta c. en

Grado:

The contract information was scetchy. the price for the space was constantly going up though nothing else changed I made The Choice to move to a different facility I won't be using U-haul again

Jennifer H. en

Grado:

The office personnel were very courteous and helpful.

Dawana F. en

Grado:

*******

audry j. en

Grado:

Will use again if needed. Thank you!