Customer Reviews for U-Haul Moving & Storage of S Fort Worth - Altamesa

7885 comentarios

3019 Altamesa Blvd   Fort Worth, TX 76133
(In between McCart Ave and Westcreek Rd)

(817) 294-7617

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(817) 294-7617

3019 Altamesa Blvd
Fort Worth, TX 76133
(In between McCart Ave and Westcreek Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

Poor service and poor customer service. You don't get to speak directly to anyone regarding your account and mistakes made by dealer or U-Haul.

DeAngelo T. 
Clasificación:
5.0

As I arrived to return the Trailer there were 3 trucks in front of me. This associate came out and told me to follow him and I could return Trailer without waiting. That was very nice and professional. Will use this location again.

Ann S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jodi N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cody S. 
Clasificación:
5.0

Continue doing what you're doing, making everyone feel like family, just enjoying the job and the people.

KIMBERLY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura A.  |  Overall Experience 
Clasificación:
5.0

The customer return that was near my house on Hemphill was full and was located at a run down bar and grocery store with bums hanging outside so I had to drive to altamesa uhaul , which was nice but far from where I live , thank you

justin A. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIDA R. 
Clasificación:
1.0

Got charged way more than what I was told and no one answers the phone to give me an explanation to the charges

Rosa G. 
Clasificación:
5.0

Stay Great

HERBERT EARL C. 
Clasificación:
1.0

Gas was under what they stated and truck was dirty and had a smell of cigarettes

Willie A. 
Clasificación:
3.0

El cliente no dejó un comentario.

TIMOTHY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela B. 
Clasificación:
5.0

Good customer service

COLETTE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tanya S. 
Clasificación:
5.0

El cliente no dejó un comentario.

diane S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa N. 
Clasificación:
5.0

We like this location. They always have what I need and friendly.

ANDEE E. 
Clasificación:
3.0

On the video it showed the wiring ran underneath tell gate into a mount bracket. Instead he showed me the wire in the trunk and I'm expected to open the rear hatch hang the wire out and close the hatch on it. Very cheap & unprofessional installation.

John H. 
Clasificación:
5.0

The personal ROCK!!! very friendly Thank You

GERMAN R. 
Clasificación:
1.0

The whole experience was terrible. I was charged for a second day/late fee when I was 45 minutes early. My time to return was 8:30 p.m. and I returned around 7 p.m. The guy said he saw me on camera so he would fix it. The app wouldn't work checking in and the guy was going through my phone. I had other confidential emails and pages open as he was scrolling through the phone. It was super hot outside and my partner could not get in the cargo van because it was too high up. Last time I rented a van, it was a lower version. I was trying to lift him up and pull him in for about 20 minutes. He had another stroke the following day. After moving all the items and him getting overheated, I found him the following day on the floor. I spent the next couple of days in a terrible ordeal at the ER. His stroke was worse. I wasn't given a receipt or reimbursed for my mileage and charged an extra $20. I left a message for the District Manager and still haven't had a response. I had to return to remove everything I just moved a few days later, but went to the Alta Mere location. I was charged an additional fee, but the representative fixed it because the previous customer did not fill the tank. The Altamesa experience was terrible and life changing for my partner. Look it up on the camera! I want the DM to respond. I have used UHaul since 1984.

PAMELA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT M. 
Clasificación:
2.0

I rented a 26 ft. Truck no good experience Lot a noise on one of front wheel . I was afraid.

CHRISTIAN V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elissa E. 
Clasificación:
1.0

The guy at the checkout was extremely detached. Was saying things to me that made his co-workers laugh. The first thing he said to me was “okay man do you think I can help you?” After seeing the argument before me I said well I sure hope so”. He then went on to tell me they don't load up cars onto trailers. Asked me if I can read and write. Told me to You-Tube how to do it. This was the first time I was told to go YouTube something from an employee. This was one hour before I had to move.

Travis S. 
Clasificación:
1.0

The gentleman working the front desk was rude and unapproachable. He seemed more in tune to curse out loud about someone not doing their job as opposed to helping me. He was irritated that his computer didn't work and really seemed to hate the world. Very poor experience and probably won't return to this location. Rather drive out of my way and be treated well than to deal with this again.

Edward N. 
Clasificación:
2.0

Maybe the guy receiving the equipment shouldn't yell at customers telling them not to park somewhere that wasn't obvious for customers not to park. That wasn't necessary.

Delonda P. 
Clasificación:
5.0

Quick and easy pick up and return.

Debra B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald S. 
Clasificación:
3.0

Allow online checkin for trailers

Daniele M. 
Clasificación:
5.0

The physical location is fine, and the employees great. However, the online return program was a complete failure. I chatted with two online representatives about how the process wasn't working for me, to no avail. I was recommended to call customer support, which I did, and waited so long that my phone died. Then I was charged the money for not properly going through the online return process. So, again, the location is fine, but I will absolutely think twice about using Uhaul again.

Joshua J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacy Z. 
Clasificación:
5.0

Clean inside the vans and sanitize them.

Joseph O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mehmet G. 
Clasificación:
5.0

Eli was exceptionally awesome.

Jerald H. 
Clasificación:
4.0

The phone charger did not work well causing problems with phone gps and causing me to be liost and incurred me late charge and now late payment charges keep adding on top

Laura W. 
Clasificación:
5.0

Thank you It was great and I will use it again for sure Ruben

Ruben M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Manuel R. 
Clasificación:
5.0

This location was terrific. However, the online and phone reservation was really bad. Although I booked a trailer to be picked up in Burleson, the reservation was switched to Abeline several hours away. I also reserved a truck to be picked up in Lubbock and the reservation was switched to Abeline. The issues were resolved but very frustrating.

Clifford R. 
Clasificación:
3.0

For me the, dealing with staff at check out was a miserable experience. Pickup on a Sunday morning at 8:00 … 9 customers, 1 employee that was clearly having a bad morning. Second employee showed up at 8:30, but it took 1 1/2 hours to pick up a trailer and I had completed the online check in. Drop off was fine, equipment was fine.

Robert C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lorenzo G.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Margaret B. 
Clasificación:
1.0

This location was awful, the people were unhelpful, rude, and angry.

JOHN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAMARYS T. 
Clasificación:
5.0

The sales person relied on his computer and did not really know what he had in stock.

Ricardo R. 
Clasificación:
5.0

Remove bug stains from truck front window and wash down the truck outside. Other than that it brought across many states without braking down. I will always recommend U Haul . Thanks for serving me.

Mary G. 
Clasificación:
5.0

With the vehicle being dirty, it makes it harder to do an accurate inspection. The truck (P/U) was new and exactly what I needed to complete my task.

Kenneth B. 
Clasificación:
4.0

El cliente no dejó un comentario.

RENESHA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES P. 
Clasificación:
5.0

Thank you guys for a smooth, easy process.

CODY M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Glennis J. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRANDON W. 
Clasificación:
2.0

Crack heads in the parking lot. Obviously this is out of your control. But, very unsafe situation when dropping off equipment late at night.

Frederick W. 
Clasificación:
1.0

More than one clerk when there's more then 0 people in line. And the clerk talks way too much making other customers wait even longer

Sandra S. 
Clasificación:
5.0

Only cutting down the waiting line a little!

EDDIE L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Selina F.  |  Overall Experience 
Clasificación:
1.0

Customer service stunk

Rebecca D. 
Clasificación:
5.0

No complaints

AKILAH S. 
Clasificación:
5.0

Pickup of equipment was quick, return of equipment was quick and easy. Trailer towed very easily.

Andrew H. 
Clasificación:
2.0

Customer service was horrible. The worker did not want to do anything. Ask a question about if they were going to check in the equipment the rep was huffing and puffing. Just unprofessional.

Timothy C. 
Clasificación:
5.0

Awesome customer service

JUDY V. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLARENCE H. 
Clasificación:
5.0

Professional. Didn't try to sell me stuff I didn't need.

Aaron C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shelbron B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clifford M. 
Clasificación:
5.0

Richard was amazing and patient. He answered all my questions. Cheers to him!

tessa k.  |  First Impressions 
Clasificación:
5.0

It was a very good experience.

WALLACE A. 
Clasificación:
1.0

They double charged me I have reached out to discuss this and NO ONE will answer phone! Will not be using them again!!

Ashley L. 
Clasificación:
2.0

El cliente no dejó un comentario.

Cyrille C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cassandra S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACQUELINE B. 
Clasificación:
5.0

This is my favorite location to rent from- the only thing I could recommend is to greet customers as they are returning equipment but I understand being busy and low staffed. The owner is great here at this location and runs a good crew.

Christopher R. 
Clasificación:
4.0

ND

kathy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy J. 
Clasificación:
4.0

N/C

Dorothy M. 
Clasificación:
3.0

Our equipment we reserved was not in the truck for contactless pickup, so I had to go inside and wait 15-20 more minutes in line to get equipment. Further, they did not have the dolly I requested, so we had to make do with a smaller one. Frustrating experience there, but the rest of the process was simple. Employees were helpful, but wish it had been done right the first time to save me time and not make me go inside and risk exposure to Covid.

Daniel A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS M. 
Clasificación:
5.0

The staff awesome. Very professional. Great experience

SHELAGH L. 
Clasificación:
4.0

Make sure you understand the new technology. So you can cruise thru paperwork online. They think everyone is software savvy. I am a baby boomer, and I thought I was pretty current but evidently not with everything. I didn't know that everyone doesn't use Safari or Chrome. I use Safari by the way. Write the instructions for 3 yr olds.

Virnelda L. 
Clasificación:
3.0

Employees could show a little more motivation. Confusion on what unit I was to get and then I had to wait an extra 45 minutes to get a confirmation. Trailer was full of yard debris. Half the tail light was working. Dropping it off was easy picking it up took too long. Lack of communication.

CHRISTINA L. 
Clasificación:
5.0

Nice well planned store and property.Clean and efficient with great employees. Will be back when I need to rent again. ¡Gracias!

Mary B. 
Clasificación:
3.0

The truck was disgusting and old. The furniture dolly wasn't in the truck and I was still charged for it.

Matthew F. 
Clasificación:
4.0

Check vehicle before assigning it. I requested a change since the truck was dirty and parked in a location that I could not access. The employee was very cooperative in making the change. The policies of Uhaul are different from what they were when I last rented in 2014, and I doubt that I will use Uhaul again unless it's an emergency situation.

SHEREE GAMBILL F. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEMITRIUS A. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN U. 
Clasificación:
5.0

Well stocked store, helpful people, very quick process! Easy returns as well.

Jason S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl B. 
Clasificación:
5.0

El cliente no dejó un comentario.

John C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER P. 
Clasificación:
5.0

As easy as could be.

Jeff S. 
Clasificación:
5.0

Easy process, pick up and return!

Jerry D. 
Clasificación:
4.0

El cliente no dejó un comentario.

ELISE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer S. 
Clasificación:
1.0

Software is slow, it's depressing inside, it takes a long time to check people out. No order for lines people are upset and anxious to be next.

Ashley C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ryan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Guillermo S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Karry S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mary B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC G. 
Clasificación:
4.0

Moved right next door to a U-Haul rental location but had to drive more than 8 miles because this one doesn't accept auto transport trailers. Ridiculous!!! Deliver your own equipment.

WILLIAM F. 
Clasificación:
5.0

This Place has a great crew, equipment, & service. Highly recommend this U-Haul at Alta Mesa Fort Worth,TX.

AUGUSTIN V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca N. 
Clasificación:
3.0

I was over charged and still waiting on a resolution on file#3345993, I was billed 77.68 & 192.41. I have a receipt for 192.41 but reason for 77..68, this is causing an issue.

Leticia L. 
Clasificación:
4.0

El cliente no dejó un comentario.

cleo g.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAQUETTA J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Cary B.  |  First Impressions 
Clasificación:
5.0

I do want you to know you may want to watch your video on 7/18/21 afternoon around 2-3pm. Your employee driving your trucks was driving very dangerous..he almost flipped a truck, he was squealing tires as he drove around the corners.. my husband went in to talk to a manager, he was told there was not one on duty.. this employee could have hurt or even killed someone with the way he was driving. Was afraid to step out or pull my dodge out to leave feeling he may wreck into us.. please look at your videos.. thank you, Kimberly Whitney

KIMBERLY W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa F.  |  First Impressions 
Clasificación:
5.0

Great service!!!!

Enoch S.  |  Overall Experience 
Clasificación:
5.0

The representative was professional and very polite and did an outstanding job. I would definitely recommend U-haul on Alta Mesa to family and friends.

debra r.  |  First Impressions 
Clasificación:
4.0

I can not say enough good things about the janitorial staff that pointed me in the rig direction….

Matthew Y.  |  First Impressions 
Clasificación:
2.0

I wasn't really satisfied with the unit received. It may have been. Rooms were over booked and the gentleman who helped me was amazing at coming up with a solution for a wider unit. However, I booked the unit I did originally because I had a refrigerator and bookshelf's that I knew were going to need room that I was unable to keep because of the lack of space and time to look for storage elsewhere.

Amber P.  |  First Impressions 
Clasificación:
5.0

Good job keep up the good work thank you

Kimmist S.  |  Overall Experience 
Clasificación:
5.0

Very good storage and friendly staff

Angelly P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin H.  |  First Impressions 
Clasificación:
4.0

I am a first time storage unit renter so a brief instruction of how to unlock and open the door would have been nice

David B.  |  First Impressions 
Clasificación:
5.0

Will you look at the closing hours for U Haul for returning your trucks, 5:00pm is too early to closer 6:00pm would be a great closing time. Your staff at the Cowley location Silvia and her husband was great and great customer skills. U Haul is a good company. Gracias

Sharlyn S.  |  First Impressions 
Clasificación:
5.0

Muy buen servicio al cliente

Angelly P.  |  First Impressions 
Clasificación:
3.0

Had a worker that was rude because me and dad did not know how to take the tow off.

christie h.  |  First Impressions 
Clasificación:
5.0

Richard runs a great location and was always there to answer any question or assist with issues.

Mark M.  |  Overall Experience 
Clasificación:
5.0

One of the only locations I would continue to come back to regardless of where I move because the staff is so friendly, care about what they do, and are willing to go above and beyond for their customers. You don't find that at just any location and this is by far the best out of the many locations I've visited.

Brittany R.  |  Overall Experience 
Clasificación:
4.0

I appreciate the staff at this location for immediately addressing the issue I had.

lisa m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

monica m.  |  First Impressions 
Clasificación:
5.0

Ms. Helen is very kind as well as the other workers I have encountered.

LATISA W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

REGINALD C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN P.  |  First Impressions 
Clasificación:
5.0

Excellent customer service at front desk very friendly and helpful. Takes time to make sure you have what you need and are familiar with space of storage you selected A+

Tommie R.  |  First Impressions 
Clasificación:
5.0

Richard was great. He dealt with a huge volume of customers before he got to us but when he did, he was great and efficient. Top notice service.

Mark M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarjia H.  |  First Impressions 
Clasificación:
3.0

Trash piled up in Stacks in the storage areas by the doors. Smelled like something rotting even an employee commented on the subject. Staff is not very friendly or helpful .

Nancy W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kesha N.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

derrick b.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

EbonY L.  |  First Impressions 
Clasificación:
5.0

The entire staff was wonderful. They were courteous and helpful. The location was clean and secure. I highly recommend this facility.

melissa s.  |  Overall Experience 
Clasificación:
5.0

Great service !!!!

Enoch S.  |  First Impressions 
Clasificación:
2.0

Several unpleasant encounters. Most recent being where they rented my storage unit that I already reserved right out from under me. Causing me to have to travel an additional 33 miles. Who had to pay the additional mileage charge for their Mess up.. this guy.

GREGORY W.  |  First Impressions 
Clasificación:
2.0

The guy working the counter should not be working with the public.

kelly l.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dwyla E.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

bryan m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alethia H.  |  Overall Experience 
Clasificación:
4.0

Ninguno

terry w.  |  First Impressions 
Clasificación:
5.0

When I need uhaul I will absolutely go back .great service at the McCarty store ft worth tx.

peggy h.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alethia H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

bonnie o.  |  Overall Experience 
Clasificación:
4.0

Customer Service over everything makes the experience great. Thank you Team Altamesa!!!!!

Regina B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBBIE G.  |  Overall Experience 
Clasificación:
4.0

During rental, I was told and receive an email that 10x10x10 climates control unit was reserved. However, after arriving and show reservations. No unit available, perhaps Uhaul servers need to be more accurate regarding storage units. I was given a 5x10 and I had to rent a 5x10 Just to stored all my items

oliver g.  |  First Impressions 
Clasificación:
5.0

very helpful ; polite ; and very clean

Kim P.  |  First Impressions 
Clasificación:
5.0

Richard was AWESOME and super helpful. Love the facility - it's clean, secure, and climate controlled...everything a girl could want. Big thank you to everyone @ Westcreek!

Stephanie M.  |  First Impressions 
Clasificación:
3.0

Waited in line for 15 minutes today. No cashier. Associates going in and out said not a word to the LONG line of people waiting.

Beven M.  |  First Impressions 
Clasificación:
5.0

Great

ANITA M.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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