Comentarios del cliente para U-Haul Moving & Storage of S Fort Worth - Altamesa

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of S Fort Worth - Altamesa

Grado total:

Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos

Jazzma N.
Grado:

El cliente no dejó un comentario.

jesus R.
Grado:

El cliente no dejó un comentario.

Gerald M.
Grado:

I have dropped off at this location and before and it has always been quick and easy.

Sabrina S.
Grado:

The online process was not quick easy or user friendly....it took a whole hour just to get the truck and I made the reservation prior. The Reps online were rude and unwilling to help one even hung up in my face....UHaul needs to do better to make sure that during this Pandemic the process is smooth and painless as possible

Aileen B.
Grado:

I was happy to not interact as we are in the midst of Covid 19 crisis. The staff on hand was friendly, but too willing to get within a safe distance. I watched people checking in and they were not in a safe proximity. My time was kind of extended as I checked myself in and out as was my desire. I would be worried that there was not enough social distancing. Everyone was pleasant but I had to interact a few times and found myself jumping back. This is a real crisis that needs to be taken seriously.

Melissa G.
Grado:

El cliente no dejó un comentario.

Michael K.
Grado:

El cliente no dejó un comentario.

Floyd C.
Grado:

The person that worked out order that morning was selective about who he allowed in to the store due to the Corona virus scare. Also when I called back to the store with issues related to the temp gold placed on my card, he was unwilling to look into, passing me back off to bank, when it's always been uhaul telling me the charge would be reversed in a couple of business days. Was referred to my bank whom advises that there isn't anything they can do until they release the hold.

Michael B.
Grado:

I grabbed the wrong trailer and didn’t even get to use it. Returned it 30 minutes later

John W.
Grado:

El cliente no dejó un comentario.

Michael B.
Grado:

We usually get a reservation ahead of time, but we just needed a small trailer for a couple hours for some garden supplies that would not fit in our vehicle. Got in, got the paperwork done, got it hooked up and on our way. When we returned in a couple hours, we met the yard attendant, he processed it in, got it unhooked and we were on our way. Fast, efficient service.

Anthony R.
Grado:

1. I rented the truck online and was given the option to check in or use the app and i chose check in but when we arrived, they insisted we use the app anyways. 2. Upon returning the truck, not 1 of the 4 employees came out to help us. For those not used to apps, some extra customer svs would have been nice.

Celina T.
Grado:

STOP MAKING EVERYTHING OVER THE PHONE AND ATOP ASKING FOR 2000 DIFFERENR REFERENCES!!’ Some of us just moved here and don’t know anyone!!!

Malik R.
Grado:

Online reservation is a long process

Luis R.
Grado:

El cliente no dejó un comentario.

Shanerica T.
Grado:

El cliente no dejó un comentario.

Joel J.
Grado:

El cliente no dejó un comentario.

Larry C.
Grado:

El cliente no dejó un comentario.

Arlene L.
Grado:

El cliente no dejó un comentario.

Zachary B.
Grado:

When turning in the equipment, this location was SEVERELY understaffed. One guy, Kevin, was running around taking care of returns as quickly as he could but he needed help. It ended up taking me about 30 minutes while I waited to drop of my trailer. Hire more people.

chad B.
Grado:

El cliente no dejó un comentario.

Brent I.
Grado:

The only concern I had was with the vehicle. It began raining and the windshield wipers were both torn and not working well. This should have been discovered in a maintenance check prior to renting it out. Other than that the people and facility were excellent.

David V.
Grado:

El cliente no dejó un comentario.

Mark B.
Grado:

El cliente no dejó un comentario.

Bryan H.
Grado:

El cliente no dejó un comentario.

Melvin H.
Grado:

Mary from Crowley location is a very helpful, courteous and wonderful employee. She helped me where Tim at the other Crowley location was helpful at all.

Traci M.
Grado:

El cliente no dejó un comentario.

Aaron C.
Grado:

El cliente no dejó un comentario.

Betty F.
Grado:

El cliente no dejó un comentario.

VELMA K.
Grado:

El cliente no dejó un comentario.

CHARLES S.
Grado:

El cliente no dejó un comentario.

Michael K.
Grado:

Very professional office and yard personnel.

Clinton C.
Grado:

Excellent many thanks no problems whatsoever

george H.
Grado:

El cliente no dejó un comentario.

Loren H.
Grado:

Staff is very professional and knowledgeable. They listen well to the customer needs. Used them twice in three weeks.

GLORIA G.
Grado:

I use U Haul many years. This was 1st time . This was 1st time I had to walk the Distance to find my truck. Had to go back inside to ask for help. Guy got in his car and found it pointed it out and got back in car I ask him to please back it out and take large sign off front window. It was park among 10 other trucks This was only bad Experience I've had with U Haul. Poor Service.

Jeffrey W.
Grado:

Customer service needs to be improved - it's horrible.

Richard L.
Grado:

The vehicle overall was clean and functional, however I found when it started raining that the rubber part of windshield wipers were breaking and barely wiped the window. Also, while I have for many years felt this was the best UHaul facility in the area, I was sent on a wild goose chase looking for the truck I rented with two bags of furniture pads in hand, because they obviously had NO IDEA where they had parked to darn thing. Causing me to walk the entire perimeter of what has to be one of the largest facilities in the UHaul system looking for the truck when it was not where they said it was! With two heavy bags of pads in my hands. And then I was threatened with a $15 charge if I didn't fold the blankets I used. Marketing treachery at it's finest. I think it is time to see if there is ANY competition out there the next time I need a rental truck.

Gilbert C.
Grado:

Truck was filthy. Steering wheel was sticky not wiped down, employee who did paperwork didn’t give me copy of my contract. First time this has happened in 15 years of renting from a Uhaul . Had to wait for 7 minutes while employee was organizing display materials... something he could have delayed until after I left. No consideration for my time and schedule. Gave me a map and told me where to walk to find truck. Normally employee brings truck to check out and checks to be sure truck works, Employee was lazy. Worst experience at Uhaul in 15 years.

Austin J.
Grado:

El cliente no dejó un comentario.

Phiippe E.
Grado:

El cliente no dejó un comentario.

William W.
Grado:

Problem we had was a flat tire that happened with in20 minutes of are end of the trip. Took about 20 minutes to contact help and it took about 1 hour the for them to arrive but when they got there I was on my way in 10 minutes.

gary W.
Grado:

Nothing! You have great staff at this location!

shelton R.
Grado:

Great job by the team at Alta Mesa in Ft Worth.

Amber L.
Grado:

El cliente no dejó un comentario.

Anthony C.
Grado:

El cliente no dejó un comentario.

Darryl G.
Grado:

El cliente no dejó un comentario.

Mark A.
Grado:

El cliente no dejó un comentario.

Lashanda B.
Grado:

El cliente no dejó un comentario.

Carl S.
Grado:

El cliente no dejó un comentario.

Verandy L.
Grado:

El cliente no dejó un comentario.

andre B.
Grado:

There was a guy name Luis at the Altamesa 3019 Altamesa Blvd Fort Worth, TX 76133 location who was OUTSTANDING. I wanted to let his manager know, but the manager wasn't available at the time. If Luis is not at management level he should be.

Rustin S.
Grado:

El cliente no dejó un comentario.

Latanya R.
Grado:

Every thing went well

Eric Brian G.
Grado:

El cliente no dejó un comentario.

Abdullah S.
Grado:

El cliente no dejó un comentario.

Vicki J.
Grado:

Not charge customers for damage already done to vehicle!

Monty B.
Grado:

El cliente no dejó un comentario.

Russell S.
Grado:

Great service..

Terrie R.
Grado:

Confusion over checking out and checking truck in. Spent an hour getting everything correct and had to reprogram my phone to check it back in. Also, the truck cargo light would not turn off.

laderrith B.
Grado:

El cliente no dejó un comentario.

James W.
Grado:

Had a bad tire when I picked up the trailer and it delayed my trip . Pick up location could have had better customer service.

Chrissiffine W.
Grado:

Manager was super friendly, nice and knowledgeable!

Steven P.
Grado:

Tried to pick up using the app. I found it to be arduous and time consuming. It was easier to go inside. The app is an idea headed in the right direction but could be more user friendly.

MATHIEW R.
Grado:

El cliente no dejó un comentario.

hussain A.
Grado:

El cliente no dejó un comentario.

Linsdey S.
Grado:

Extended wait time was not necessary for pickup and it is Important to make sure the chains don't touch the ground to not cause sparks when set up for customer.

Eric G.
Grado:

El cliente no dejó un comentario.

Robert A.
Grado:

El cliente no dejó un comentario.

maria c R.
Grado:

There should be something customers could do while waiting in line . For example submitting application information, etc. Secondly, have more than one employee finalizing rentals. Although, the owner who processed us was efficient, and provided excellent customer service. 03/01/2020

Stacy J.
Grado:

Customer service SUCKS....

Margie H.
Grado:

El cliente no dejó un comentario.

Andrew P.
Grado:

Schedule additional employee to help with check-ins. I had a 10:00am appt - and waited over 30minutes in line inside the store. In my opinion, that is unacceptable. That is the reason for 3 stars and the only reason I gave it 3 was do to the gentleman I spoke with over the phone for my reservation was great! I give him 5 stars.

Kristen B.
Grado:

No drop box. Guy at the counter was bit helpful.

JENNIFER P.
Grado:

I loved the customer service Eli showed. He was the nicest rep overall since I have been doing business with you guys Thank you Eli

Jackie R.
Grado:

El cliente no dejó un comentario.

richard C.
Grado:

Everything is fine

Christina S.
Grado:

I checked in online so I could have a faster checkout however that was not the case. They only had 2 people working, one at the desk and one on the lot with the equipment. Once I was thru the checkout at the desk I waited an additional 30 minutes for my equipment. Please note that I was the only customer there so there is no way it should have taken that long. Also finding the equipment was another issue in its self. Once the trailer was hooked up to the truck by your employee he left immediately and did not check his work. Thank god my husband was there to check and make sure the trailer was fully on the hitch which it wasn’t he corrected your employees mistakes and we were safe to pull away. I will never use this location ever again!!!!

Marsha A.
Grado:

Everything was great!!

CHARLES G.
Grado:

The seat to the truck was uncomfortable. The truck was clean but the seat design is bad.

JoAnna B.
Grado:

El cliente no dejó un comentario.

Loren H.
Grado:

Absolutely nothing! It was easy, the staff was professional both in the pickup and drop off process. Will be back here!! You want to use this location!!!

Diamond J.
Grado:

El cliente no dejó un comentario.

Stanley N.
Grado:

El cliente no dejó un comentario.

nancy I.
Grado:

Call and make sure there's actually room at the place we're returning truck to. We had to drive to another location. No one took the time to communicate that information to me. The attendant or manager at The Attic storage told us he called back to let Altamesa location know and again no one bothered to call.

demetra h. | Overall Experience |
Grado:

El cliente no dejó un comentario.

Joanne D.
Grado:

Excellent customer service!

Demetrius C.
Grado:

El cliente no dejó un comentario.

Debra H.
Grado:

El cliente no dejó un comentario.

glen A.
Grado:

El cliente no dejó un comentario.

cynthia E.
Grado:

I had to walk up to the front near the street and look for my uhaul.

Girolamo Gary S.
Grado:

I had to turn the unit around, attach it to the vehicle, and find a pig tail that functioned. I am disgusted. No one was at the check in bay, went inside twice to let them know it was returned. I disconnected in also. Why are you paying employees? Worst rental place around. I used to rent trailers regularly. No longer the case. Zeros, that is my rating of this experience. Also, not sure what program you used for emailing my receipt, but not able to open it. Thanks!

Skeet W.
Grado:

El cliente no dejó un comentario.

Erma H. | First Impressions |
Grado:

Reservations is a complete headache and disaster

susan R.
Grado:

Service counter service & employee were both well below par.

Olen M.
Grado:

Thank you

Martha O.
Grado:

Not a thing. The guys that work there are uber friendly, my truck was ready at the time I asked for. I even had the dolly ready that I rented. Thanks, this location rocks!!! I would give them way more than 5 stars if it were an option

Arthur J.
Grado:

El cliente no dejó un comentario.

ray G.
Grado:

Make it easier to get to the truck when you rent themNot having to walk all the way around the building then for the truck

DENISE B.
Grado:

Drop off was super quick and easy! Staff was very friendly!

Quita W.
Grado:

The pricing on website was deceiving. I rated based on location employees only

luis O.
Grado:

El cliente no dejó un comentario.

judith d. | Overall Experience |
Grado:

The staff were not only friendly and helpful... They were also efficient and well-trained! Thanks!

Lanee G. | Overall Experience |
Grado:

I will always use Uhaul every time I need extra storage or moving.

Ferry N. | First Impressions |
Grado:

The sliding doors are dangerous. Someone can easily loose a hand, finger or get crushed. Workers should warn customers of this. Also if there are small kids coming along to help this could be tragic.

Robin W. | Overall Experience |
Grado:

The facility seemed secure, but not well lighted inside. I had an indoor unit, climate controlled and it was always pretty dark when I visited my unit during the day. Otherwise it was fine.

florence t. | First Impressions |
Grado:

The Managers from both Flint, Michigan (Joshua) at Dort Hwy, and Ft Worth, Altamesa made my moving experience smooth and friendly.

debraoh k. | Overall Experience |
Grado:

My only complaint is that I only needed the storage unit for one week after the first month, and due to your wanting to rape customers I could not have it prorated, and had to pay full for a new month

Robin J. | Overall Experience |
Grado:

N/A

Eugenia H. | Overall Experience |
Grado:

The manager Richard, was very nice at all times and the rest of the staff. I meet some helpful people at every visit. The faciility was always clean even the restrooms.

Jala B. | Overall Experience |
Grado:

Everything was awsome

CHERI J. | Overall Experience |
Grado:

I have this U-Haul storage facility on Altamesa for 10 consecutive years. Staff were always willing to help when needed. The grounds are very well maintained.Great individuals to work with!

Marianna M. | First Impressions |
Grado:

The counter staff and the staff at the truck return were beyond helpful, professional and went out of their way to be fantastic!

Dean B. | Overall Experience |
Grado:

Manager Richard was rude on the phone & cut me off immediately because I wanted to speak to him and not one of his employees to cancel a storage place

Mallory W. | First Impressions |
Grado:

He sold me the wring one, I specifically asked was it going to be cool like the one indoors in the AC &he said yea while rushing me because he had a line & I apparently had too nany questions.

Rob s. | Overall Experience |
Grado:

Tried to get into storage unit with staff and people inside. Card reader said I had access but door would not open. Staff called office to see why card would not open door but it was not the card it

Gayle t. | Overall Experience |
Grado:

Great customer service. Always felt comfortable going in and out at night.

Stephanie M. | First Impressions |
Grado:

Richard was AWESOME and super helpful. Love the facility - it's clean, secure, and climate controlled...everything a girl could want. Big thank you to everyone @ Westcreek!

Beven M. | First Impressions |
Grado:

Waited in line for 15 minutes today. No cashier. Associates going in and out said not a word to the LONG line of people waiting.

Lu G. | Overall Experience |
Grado:

Friendly, fast, efficient!

William Z. | Overall Experience |
Grado:

Very nice and helpful

Johnathan B. | Overall Experience |
Grado:

You can't help but be over taken from the aroma of mice. (Nauseating/Revolting) When I went in to inspect my unit, the next day I secured me another storage elsewhere and requested a refund.

DIANE W. | Overall Experience |
Grado:

Staff was always helpful over the years with prompt service with my various requests. I appreciate you and feel secure using your facility for my storage. Thank you.

Benjamin H. | Overall Experience |
Grado:

Secure.

Gwendolyn P. | First Impressions |
Grado:

He was very kind

Reghen B. | Overall Experience |
Grado:

The staff was so friendly and helpful

linda b. | Overall Experience |
Grado:

I appreciate your company very much for the assistant.

jalencia d. | Overall Experience |
Grado:

Overall good experience.

Christopher M. | Overall Experience |
Grado:

Always my first call when I need a storage facility or truck or trailer rental. The Alta Mesa location has always taken good care of my needs.

YVETTE C. | Overall Experience |
Grado:

Thank You 4 ur AWESOMENESS!!! :-)

Kathryn D. | First Impressions |
Grado:

This is a clean, friendly atmosphere. Richard was awesome and the rest of the staff was very nice and helpful.

ANITA M. | First Impressions |
Grado:

Great

STEPHANIE W. | Overall Experience |
Grado:

Convenient

brittany r. | Overall Experience |
Grado:

Get a print out of your reserve. I “reserved” one two weeks prior and made that mistake but I was lucky they still had one available on the day I needed it. Not a huge deal, I would still go back.

Esco W. | Overall Experience |
Grado:

The best in Texas

kenneth p. | Overall Experience |
Grado:

So appreciate the free 30 day storage with our one-way truck rental. It was a life-saver.

Raven H. | Overall Experience |
Grado:

....

Aubrey B. | Overall Experience |
Grado:

Richard is the manager at Alta Mesa Store he and his staff are pleasantly helpful and professional at all times. Caring and understanding too. Best Regards

BRI S. | Overall Experience |
Grado:

My move-out date in this communication and survey is incorrect, it was completed on Aug. 29th. My use tenure was 11 years+. Thank You U-haul!

CARLOS C. | Overall Experience |
Grado:

Jerome delivered the boxes in a timely manner.

Lavonia F. | Overall Experience |
Grado:

This is the best storage facility ever....everyone was always so helpful and understanding. always clean. Always encountered friendly staff ..If I should need a storage unit again this is it..

irving r. | Reservación |
Grado:

I feel happy about the service

jody g. | Overall Experience |
Grado:

Storage was easy quick and simple. Good access parking was great. Made the move in and move out super.

EDDIE M. | Overall Experience |
Grado:

Yearly lncreasing the rental fees is what caused my move out.

lynnetta c. | Overall Experience |
Grado:

The contract information was scetchy. the price for the space was constantly going up though nothing else changed I made The Choice to move to a different facility I won't be using U-haul again

Jennifer H. | Overall Experience |
Grado:

The office personnel were very courteous and helpful.

Dawana F. | Overall Experience |
Grado:

*******

audry j. | Overall Experience |
Grado:

Will use again if needed. Thank you!

No reviews have been submitted for this location.

Back
To Top