Customer Reviews for U-Haul Moving & Storage of Russellville

712 comentarios

2821 E Main St   Russellville, AR 72802
(Old K-Mart building)

(479) 498-0933

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 3:00 p. m.
  • 12/25/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(479) 498-0933

2821 E Main St
Russellville, AR 72802
(Old K-Mart building)

Servicios en esta ubicación:

Horario

  • Lun. - jue.:
    7 a. m. - 7 p. m.
  • Viernes
    7 a. m. - 8 p. m.
  • Sábado
    7 a. m. - 7 p. m.
  • Domingo
    9 a. m. - 5 p. m.
Horario especial
  • 12/24/2022: 7:00 a. m. - 3:00 p. m.
  • 12/25/2022: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

I have not received my $100 deposit back yet

Nathaniel M. 
Rating:
5.0

Very efficient.

jeff G. 
Rating:
5.0

Great customer service.

Shelbia J. 
Rating:
5.0

Customer did not leave a comment.

Larry S. 
Rating:
5.0

Very friendly people. Everything very clearly explained.

Christopher N. 
Rating:
5.0

Service at this location is always on point this is the only location I use I have always had a good experience with them.

Jessie P. 
Rating:
5.0

Nothing. Just keep working! Excellent job!

Sherry P. 
Rating:
5.0

Customer did not leave a comment.

Larry S. 
Rating:
5.0

Since this was a cancellation on the original uhaul site; the site in Russellville was able to meet my needs I am disappointed in uhaul overall since there was no attempt for any compensation canceling my rental the night before I needed the rental truck.

Ward B. 
Rating:
4.0

Give the deposit back the same day the truck is brought back because it is taken immediately from the customer at the time of rental.

shelly B. 
Rating:
5.0

Customer did not leave a comment.

Bruce B. 
Rating:
5.0

Customer did not leave a comment.

Andy G. 
Rating:
1.0

I left a Brookstone cushion in the seat of the cargo van I rented and used one day. The rate stated 19.95 and I returned it same day. It cost over $150. I called left a voice message about the cushion, returned first thing the next day and nobody acted like they had seen the support cushion. It still has not bern returned. Several employees and owner were there and nobody contacted nor found my cushion. I was also told I would get the "best pricing benefit". I do not feel like that occurred. This was my 2nd rental in just 2 months.

Brenda D. 
Rating:
5.0

Customer did not leave a comment.

Sandra N.  |  First Impressions 
Rating:
5.0

Local staff was polite and efficiently handled the rental and return. The vehicle was in excellent condition and performed flawlessly. The only hiccup I encountered was when making the reservation online, the website sometimes took a long time to load pages, and at least once, information had to be re-entered. No problems with the actual rental or local office.

Brian R. 
Rating:
3.0

Have people that know what they doing

CRUZ P. 
Rating:
5.0

I absolutely never leave reviews, but the management and staff were very helpful and friendly. Great experience.

David L. 
Rating:
3.0

Staff are surly. Equiipment is aging, with peeling paint.

Donald H. 
Rating:
1.0

How about not give someone a raggedy truck that has to be towed and the lots of their items get broke in the process of being towed!!!

Joshua P. 
Rating:
5.0

Customer did not leave a comment.

Howard M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Michael V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shelly J. 
Rating:
5.0

Every thing was great

Donald H. 
Rating:
5.0

Customer did not leave a comment.

Bridget L. 
Rating:
5.0

Customer did not leave a comment.

Corey S. 
Rating:
5.0

Not a thing! It's perfect!

Frank H. 
Rating:
4.0

Customer did not leave a comment.

Marc S. 
Rating:
4.0

Customer did not leave a comment.

Becky S.  |  Overall Experience 
Rating:
3.0

Be aware they will ask you for not only 1 additional contact and call them right on the spot, but also a second contact they will call on the spot. This should have been transparent during the initial online rental agreement. Bugging people early in the morning out of the blue references for a UHaul rental feels a bit thugish.

Glenneth H. 
Rating:
4.0

Customer did not leave a comment.

Pamela P. 
Rating:
5.0

Customer did not leave a comment.

Karen W. 
Rating:
3.0

I moved out on 9/12/2022 we only used the unit for a week. The office is not organized enough. I had the unit a week when I went to move out I have to go to the office to get them to unlock it they said I was late on a payment but I was not I got the unit a month free because we rented a trailer. And now it says we just moved out yesterday we told them when we was moving out and they didn't log it we really was only there a week to fine us a house.

Brandon B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

darla g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAUL N.  |  First Impressions 
Rating:
5.0

great staff

ZACHARI M. 
Rating:
5.0

Quick and easy

Vicky W. 
Rating:
5.0

Customer did not leave a comment.

Ray C. 
Rating:
5.0

Great customer service

Kenneth P. 
Rating:
5.0

I never have to ask myself will they have the equipment I need. I always get what I need, I enjoy great conversation with the staff, and they educate me on towing practices and equipment. I couldn't ask for better. Tell Howard I said thank you.

Eric G. 
Rating:
5.0

Staff very friendly, super clean facility.

April H.  |  First Impressions 
Rating:
5.0

The entire staff was amazing and helpful! They are great at what they do!

Micheal K. 
Rating:
5.0

Customer did not leave a comment.

Stacie P. 
Rating:
5.0

Customer did not leave a comment.

Scott W. 
Rating:
5.0

Nothing. Y'all were amazing. Thank you for your services!!!

Laina U. 
Rating:
5.0

Clean the interior side of the windshield between uses. The glass was quite dirty and had some hard glare driving at night.

Logan F. 
Rating:
4.0

The fuel was listed on the contract as 1/4 tank. I returned it at 3/8 tank (more than 1/4 obviously), and the system was trying to charge me a $77 fuel fee upon return.

Sarah M. 
Rating:
5.0

Maybe pull the truck out for people that have a reservation. I had to pull it out of a line of trucks that were parked back to front with very little room to pull out.

Jason L. 
Rating:
1.0

This was the worst experience I have ever had with any company. I still have not received full compensation for charging me everything for an extra day when I was there 30 minutes early, AND The roaches in the uhaul that I have not received a refund for

Makayla M. 
Rating:
4.0

When I pulled over a couple miles after leaving the facility, I noticed that one of the taillights on the tow dolly had fallen off. I returned to the facility and they replaced the dolly with another one. Good customer service, faulty equipment.

Nick C. 
Rating:
5.0

Sorry I left the storage Moved and didn’t need it anymore

Patrick A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paula B.  |  Online Move In 
Rating:
5.0

None

Blanca O. 
Rating:
5.0

Customer did not leave a comment.

Carrie C. 
Rating:
4.0

Customer did not leave a comment.

DAVID P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tabitha W. 
Rating:
5.0

Customer did not leave a comment.

Rick J. 
Rating:
5.0

Customer did not leave a comment.

Angel W. 
Rating:
4.0

Be sure and tell them there are no ramps on the ten foot trucks!

Deborah G. 
Rating:
3.0

Customer did not leave a comment.

KAZUNORI C. 
Rating:
5.0

Absolutely love this location and employees!

Cassandra H. 
Rating:
5.0

Every one was very friendly I have no complaints with this location.

larry H. 
Rating:
5.0

Customer did not leave a comment.

Rhonda P.  |  Overall Experience 
Rating:
4.0

Prices are to High just to use it for a couple hours I'm going to Go buy my own Pickup Truck For Hauling from now on.

JUDY Z. 
Rating:
5.0

Customer did not leave a comment.

Rau S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

mary P. 
Rating:
5.0

When a man is an hour earlier to pick up equipment and knows he cannot return it that early tomorrow, note that you ALLOWED him an extra hour at no charge on the front side and let him take the equipment a bit early. Why make him wait to get promised equipment simply because he knows he cannot possibly return it that early on the day of return.

Eddie H. 
Rating:
5.0

Nothen very nice an helpful

KATHLEEN K. 
Rating:
5.0

Customer did not leave a comment.

Bob W. 
Rating:
4.0

I just can't see storing stuff for more than it's worth.. You tried to charge me for the month after I moved out then charge me late fees . Your late fees are rediculously high . You might notify your renters .

John G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carolyn A. 
Rating:
5.0

Customer did not leave a comment.

wayne P. 
Rating:
4.0

Lower the price pre mile but all was good untill.the check engine light came on. The place was called to let them know right away

Jennifer H. 
Rating:
5.0

Customer did not leave a comment.

ralph S. 
Rating:
5.0

Customer did not leave a comment.

IDA E. 
Rating:
5.0

Customer did not leave a comment.

Jane B. 
Rating:
5.0

Customer did not leave a comment.

Stephen H. 
Rating:
5.0

It was evident they were short staffed as many places of business are nowadays. Both people working were quick, professional, and above all nice.

Benjamin H. 
Rating:
5.0

Customer did not leave a comment.

Jack G. 
Rating:
4.0

Customer did not leave a comment.

Meikale M.  |  Online Move In 
Rating:
3.0

Both times I've rented a U-Box and had a scheduled delivery the facility did not have the trailer available to transport the U-Box. We've had to work around this issue both times by renting additional equipment.

BRETT B. 
Rating:
5.0

We appreciate you all for making this move very smooth thank you the Gibsons

Billy G. 
Rating:
5.0

Customer did not leave a comment.

stacy z.  |  Overall Experience 
Rating:
5.0

The bathrooms were always clean and smelled fresh each time I had to use one. The staff was friendly and made me feel welcomed each time I was there.

Deedra C.  |  Overall Experience 
Rating:
1.0

Horrible customer service.

Herbert B. 
Rating:
5.0

Use a better quality windshield wiper blade

Kenneth S. 
Rating:
5.0

the person checking me out could be more friendly.

Nickey B. 
Rating:
4.0

We arrived about an hour late due to some delays, but the vehicle was still not ready. It was noted pointedly that we were late, but it seems hypocritical when the van was even ready for us had we arrived on time. Other than that, there was some issues with the digital pre-check that the staff eventually sorted out. They were pleasant and helpful, but I felt that the process took longer than it should have. I've used U-Haul in the past and will continue to do so, but this check could have gone smoother.

yu shan L. 
Rating:
5.0

Customer did not leave a comment.

Sherry K. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
4.0

Customer did not leave a comment.

EMILY A.  |  First Impressions 
Rating:
5.0

Took less than 5 minutes to turn in the trailer - excellent overall experience!

Charles B. 
Rating:
4.0

Customer did not leave a comment.

Darin c.  |  First Impressions 
Rating:
5.0

Russellville AR U-Haul is well run with good customer Experience. Thanks

james S. 
Rating:
3.0

I called and reserved a uhaul. I got a ride to the uhaul place and even with my text message with reservation code it could not be located. So after a while of standing around trying to find it they started all over again because my reservation was not in the system. They went above and beyond when returning the truck.

robin N. 
Rating:
5.0

Everything went very smoothly and efficiently.

Alesha K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sidney T.  |  First Impressions 
Rating:
5.0

Couldn't have asked for better service!! Super easy and pleasant rental experience!

Jamie R. 
Rating:
5.0

Customer did not leave a comment.

jaclynn H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rebecca P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lesile G. 
Rating:
5.0

Customer did not leave a comment.

Justin R. 
Rating:
4.0

Customer did not leave a comment.

Tracy T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Larry Dale B. 
Rating:
5.0

Customer did not leave a comment.

LarryDale B. 
Rating:
5.0

Customer did not leave a comment.

AnnaLynn S. 
Rating:
5.0

Customer did not leave a comment.

Laird D. 
Rating:
5.0

So helpful!! Amazing.

joseph S. 
Rating:
4.0

Customer did not leave a comment.

Robert H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen R.  |  Overall Experience 
Rating:
3.0

Took them 3 attempts to get unit # correct on contract

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Debra H. 
Rating:
5.0

Customer did not leave a comment.

Sean W. 
Rating:
5.0

Customer did not leave a comment.

Tabatha R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ed B. 
Rating:
3.0

The outsides of the trucks were not clean, but the inside was. Would think the bugs and dirt would be washed off windshield at very least.

Anthony M. 
Rating:
1.0

First the truck engine light came on, then the 4x8 trailer you asked us to pull back lights didn't work.... On top of that we were told if we agreed to pull the trailer it would be free and we would be compensated $216.80 for pulling it and would get that AMT knocked off my uhaul moving truck rental bill when we turned the truck in. That didn't happen as the Russellville location made me pay for the truck up front and put the pull behind trailer under a separate reservation instead of under my moving truck reservation like originally agreed... I asked several times if we still got the 216.80 reimbursement and was told yes...at the Akron location when we dropped off the trailer and truck. When we got to Akron and dropped it off we were told the $216.80 was the cost of the pull behind trailer so we got it free for pulling it from Arkansas to Akron.... That's not what was agreed to.... We didn't need the damn trailer nor did we want it.... We only agreed so we could have the $216.80 knocked off my moving truck bill.... I feel you all are a bunch of scammers at this point with shoddy equipment.... My sister's used you guys too and had equipment problems too..... I've always used Penske before.... Should have stayed with them

Kimber W. 
Rating:
3.0

Customer did not leave a comment.

Lisa C. 
Rating:
1.0

The man working the front had BO at 7:30AM. Our reservation was for 7:00AM and we didn't leave until almost 9AM. The only man working seemed to hate his job.

Steve H. 
Rating:
4.0

Customer did not leave a comment.

Daniel L. 
Rating:
4.0

Staff was very friendly and helpful

Brian B. 
Rating:
5.0

Helped me work through the issues on the return side of things with a different trailer than was on my paperwork.

brandon C. 
Rating:
5.0

Very secure temp control

Gerald B.  |  Overall Experience 
Rating:
5.0

The climate control makes for easy work in the Arkansas heat. They have carts to make unloading easier with fewer trips. Very reasonable price.

Charles B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Bobby L. 
Rating:
4.0

The storage units are safe secure and well lit with access code required. Bigger bays to allow larger trucks and trailers inside would be nice and a few more options for carts to use , such as longer carts to accommodate things like dresser's, couches and such.

brian b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bric L. 
Rating:
5.0

Customer did not leave a comment.

GIANNA S.  |  First Impressions 
Rating:
1.0

The manager was extremely rude! His employee was friendly and helpful. But because of the manager's behavior/demeanor, we'd never use this Uhaul location again! Customer service is still important! Apparently there's been many other complaints about manager's rude, unacceptable behavior. We'd rather be inconvenienced and go to a different rental location than be subjected to unprofessional/ rude treatment. On the other hand, the Manger at out drop-off location in Clarksville, AR, was outstanding! He was extremely friendly, courteous, and helpful!! I would HIGHLY recommend him and his store location! Our experience between the two locations was night and day! If I were Uhaul Corporate, I'd send the Russellville, AR Manager a strong message to shape up or ship out. Customer Service matters! A friendly demeanor matters! The best comparison I can think of is this: No matter how good the food is at a particular restaurant, if the SERVICE is poor, patrons WON'T return! CUSTOMER SERVICE MATTERS!

Misty F. 
Rating:
5.0

The person helping me was great

Patrick A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tammi C.  |  Overall Experience 
Rating:
5.0

Nothing. The workers were very informative and helpful

Christine C. 
Rating:
5.0

Customer did not leave a comment.

Bobby J. 
Rating:
5.0

Customer did not leave a comment.

Donald J.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Tammy W. 
Rating:
5.0

Great service at both pick-up and drop off sites.

RONALD N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ann D.  |  First Impressions 
Rating:
5.0

I rented a trailer from U-Haul and needed a storage unit. The associates call me the storage unit and lock were free with the rental of a trailer. That was very comforting to know since I am on a very tight budget while building a house. Thank you U-Haul for understanding the situation that movers are going through and helping us out.

Glen L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cindy S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Mya M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Micheal B.  |  First Impressions 
Rating:
5.0

The staff was amazing! I felt very well taken care of!

Shamarie D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mark l.  |  Overall Experience 
Rating:
5.0

Nice People !

Craig S.  |  Overall Experience 
Rating:
3.0

I rented and paid for this online, then found out that we didn't need it about 10 minutes later. I immediately called the Russellville location to ask about cancelling the rental and the girl I spoke with said she cancelled the rental and my funds would be refunded to my card. It hasn't been the full 5-7 business days but the fact that I got an email asking about my email concerns me that it wasn't cancelled

Britney K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Robert t.  |  Online Move In 
Rating:
5.0

Very professional and helpful

Beth S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

deborah b.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Janis R.  |  First Impressions 
Rating:
5.0

Good customer service.

Junior S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jody B.  |  Overall Experience 
Rating:
5.0

Having a climate controlled facility was the most important consideration when I was looking for a place to store my household goods. This facility more than met my needs. At the time that I moved my goods into the building I didn't anticipate that it would be 10 months before I would move out.

Michael M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherry G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Mark H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alane E.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

stephanie F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chad W.  |  First Impressions 
Rating:
5.0

Very clean facility with great staff

Tracy T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karrie W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Crystal W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jeremy C.  |  First Impressions 
Rating:
1.0

People in office are very rude

ricky s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jo L.  |  First Impressions 
Rating:
5.0

Customer service rep was extremely helpful. Very professional.

Sherri F.  |  Online Move In 
Rating:
5.0

The best group of people in the business very very helpful, friendly, and knowledgeable.

Phyllis R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bernice m F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jason b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brenda F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angelia M.  |  Overall Experience 
Rating:
5.0

I couldn’t have ask for better service

Inis A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MAKAELAH T.  |  Overall Experience 
Rating:
1.0

I was nickeled and dined to death…. I was told on line if you rent the truck one way it has unlimited miles and then I was charge for each and every mile… The car holler I rented had a flat… put me way behind and uhaul charged me for being late…. The truck had no gas in it when I got it but I was charged for a full tank of gas when I dropped it off… when I rented the truck , I could not do it face to face…I HAD TO DO IT OVER THE PHONE!!!!! WHAT

Glenn A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

daniel k.  |  First Impressions 
Rating:
5.0

Very helpful, fair, professional and kind service to customers. I would definitely recommend uhaul in Russellville to others. Thank you!

MARIO L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darol H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jeremy s.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Kathy J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica M.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Glen T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TANYA H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CARL C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALLEN L.  |  Overall Experience 
Rating:
3.0

I was nickeled and dined to death… was told one thing at pick up point and something different at drop off …

Glenn A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jade B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

amber m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jody B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

aminata s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Grason P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda F.  |  First Impressions 
Rating:
5.0

Never had a problem we plan to move in our home in 2022 and I can only hope that I get a staff like this one. Respectfully I remain, Mrs. B. S. Kneeland

Brenda K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KAREN T.  |  First Impressions 
Rating:
5.0

They were very friendly,professional and ready to please their customers.

Brenda K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

peggy j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas C.  |  Overall Experience 
Rating:
4.0

The man helping me was not very friendly and when there was an issue with my credit and debit cards not working, he dismissed it as my problem when in fact it was a card reader error. Did not apologize for the error at all.

susan h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vickie D.  |  Overall Experience 
Rating:
2.0

Saw roaches come out of unit next to mine and after moving my stuff out we have seen 3 roaches which we did not have when moving in 6 weeks ago. Also could not access storage unit after hours because they were repairing a door, which caused me to be late on a uhaul rental. Will not use this uhaul again.

Teresa R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Candace C.  |  First Impressions 
Rating:
3.0

There is not enough staff at this location and the manager is rude. The people that work there are nice and as helpful as they can be. Never enough people there

Christopher L.  |  Overall Experience 
Rating:
4.0

It would be nice if you would refund unused days (a week or more) for the units. Also when calling the local storage number, it sends you to a national call center. I had to wait 20 mins to get an operator only to be put on hold again and wait for them to transfer me to the facility I called in the first place.

Zola K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Glen C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DONALD P.  |  First Impressions 
Rating:
4.0

Would be nice if cost of unused time was refunded.🙂

Zola K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shanyce D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Vickie D.  |  First Impressions 
Rating:
5.0

Feel my possessions are safe at this facility.

jay l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

don s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NATALIA C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew H.  |  Online Move In 
Rating:
5.0

Great Service!

Whitney M.  |  First Impressions 
Rating: