Customer Reviews for U-Haul Moving & Storage of Russellville

360 comentarios

2821 E Main St   Russellville, AR 72802
(Old K-Mart building)

(479) 498-0933

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(479) 498-0933

2821 E Main St
Russellville, AR 72802
(Old K-Mart building)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

TANYA H.  |  First Impressions 
Clasificación:
4.0

In town trucks should be .69 cents a mile. People were great and service was great.

Tom T. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARL C.  |  Overall Experience 
Clasificación:
5.0

Easy drop off with very welcoming and courteous employee

Allan G. 
Clasificación:
5.0

I only wish that there was a location closer to my home. Other than that I have absolutely no complaints.

Rick H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALLEN L.  |  Overall Experience 
Clasificación:
3.0

I was nickeled and dined to death… was told one thing at pick up point and something different at drop off …

Glenn A.  |  First Impressions 
Clasificación:
2.0

I was changed way too much…. And get nothing but more nickel and dimeing

Glenn A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES E. 
Clasificación:
5.0

The van I used had shockingly inefficient brakes. I notified agent on my return. Apart from that everything was great.

PETER C. 
Clasificación:
5.0

Nothing. Everything was well beyond my expectations.

RILEY K. 
Clasificación:
5.0

El cliente no dejó un comentario.

John H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas R. 
Clasificación:
5.0

U-haul personnel was was very helpful and quick to set up my rental .

BILLY M. 
Clasificación:
5.0

The guy that helped me was excellent!

SAMUEL H. 
Clasificación:
5.0

Truck was not clean and had been smoked in. Employees fixed the problem when we reported it.

JEROME W. 
Clasificación:
5.0

Just nice, friendly people. Every employee was very helpful.

Mark R. 
Clasificación:
5.0

Kind and courteous service. It was my first time to use your service but the team made me feel at ease and patiently answered my questions as they walked me through the process. If there is ever a need I will use your services again.

AUDREY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marty T. 
Clasificación:
5.0

El cliente no dejó un comentario.

David W. 
Clasificación:
4.0

Improve your computer software so there isn't trouble filling out the paperwork. Other than that it was a pleasant experience and made a stressful situation easier.

TREVA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jade B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

HAROLD W. 
Clasificación:
5.0

The storage rental at Russellville is AMAZING. Air-conditioned bay to pull in and unload clean restrooms. GREAT!

Saundra S. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANK H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETH P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacob M. 
Clasificación:
5.0

Fix your software. It has issues. Otherwise, the BEST U-Haul facility I've done business with.

Allen L. 
Clasificación:
3.0

Guy checking in acted like he had better things to do. Not sure what since I was the only customer and still had to wait 15 min before anyone would wait on me. Somebody yelled from the back office someone else would help me when they got through with a customer. However like I stated before there was no other customer!

JAMES H. 
Clasificación:
5.0

In my opinion, nothing. The staff was very friendly, and the service provided was wonderful!

DANIELLE G. 
Clasificación:
5.0

The customer rep was friendly and helpful managed to get me in and out quickly .

JOSEPH L. 
Clasificación:
5.0

El cliente no dejó un comentario.

amber m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jody B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

aminata s.  |  Overall Experience 
Clasificación:
1.0

The General Manager was a complete jerk and very rude. Will never use this location nor will I ever recommend anyone using this location ever.

Kyle M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Grason P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

THOMAS G. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SABRINA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

DANNY S. 
Clasificación:
5.0

Once again awesome service and equipment from this location. Employees are very knowledgeable and willing to work with the customer, I will absolutely be back to this location when I need a trailer again.

JACOB J. 
Clasificación:
5.0

Maganer and staff were very nice.

KATHRYN H. 
Clasificación:
1.0

Make some drastic changes in management and training of employees. Whoever rented our long distance truck for a in-town move should have some major disciple actions taken

Donald L. 
Clasificación:
5.0

The mileage was incorrect so I had to go in and change it was off by 5 miles,

OBED G. 
Clasificación:
5.0

Never had a problem we plan to move in our home in 2022 and I can only hope that I get a staff like this one. Respectfully I remain, Mrs. B. S. Kneeland

Brenda K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD P. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAREN T.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

John R. 
Clasificación:
5.0

They were very friendly,professional and ready to please their customers.

Brenda K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John H. 
Clasificación:
3.0

The associates at the desk were not very helpful. We had never rented from Uhaul before and when we went back inside with some questions about checking in and taking pictures of the truck they simply said thats its all done on the phone link. An older man finally came out but he acted like he didnt want to help us and basically treated us like we were stupid. I will not rent from uhaul again.

ELIZABETH C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBIN G. 
Clasificación:
5.0

I cannot think of anything right now but thank you for all your kind service

Cindy T. 
Clasificación:
1.0

First day the truck i needed wasn't available but would be there in the morning. The next day the truck didn't show so I had to get a smaller truck and had to call into work Monday so I'm out an extra 300 dollars...On the return I had to drive 26 extra miles and no gas station was visible along the way....instead of returning the truck to the closest uhaul 12 miles away with a gas station on the route....very unhappy my suggested return place was not put into the system originally

JERRY W. 
Clasificación:
4.0

El cliente no dejó un comentario.

THEODORE G. 
Clasificación:
5.0

Another location with great service!!!

CRISTOBAL H. 
Clasificación:
4.0

Customer service was a bit slow, but good once started.

STEVEN C. 
Clasificación:
5.0

Excellent service. Employees were very kind, helpful, willing to work with customers, and knowledgeable. Picking up the trailer was quick and easy, dropping off the trailer was also quick and easy. I will absolutely be using this Uhaul location again in the future.

JACOB J. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTEN C. 
Clasificación:
3.0

Manager could walk customer to the vehicle instead of having him walk the parking lot to find it.

CORY S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leslie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DWAYNE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSE ALAN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLEY W. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEPHANIE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carl C. 
Clasificación:
5.0

El cliente no dejó un comentario.

PEGGY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Gene O. 
Clasificación:
5.0

El cliente no dejó un comentario.

peggy j.  |  First Impressions 
Clasificación:
5.0

The Russellville Uhaul is the nicest Uhaul location I've seen. The team at this location is top notch, always friendly & beyond helpful. Their facility is super clean, huge, & very well lit. Everyone at Uhaul who helped us get from where we were to where we are has been great to work. Uhaul helped make our move as low stress as a cross-country move could be & we appreciate everyone's efforts. Gracias.

Paul B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAN R. 
Clasificación:
4.0

El cliente no dejó un comentario.

aspen J. 
Clasificación:
5.0

Absolutely a great experience. Very professional.

Marilyn C. 
Clasificación:
4.0

The man helping me was not very friendly and when there was an issue with my credit and debit cards not working, he dismissed it as my problem when in fact it was a card reader error. Did not apologize for the error at all.

susan h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Vickie D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

Excellent customer service. This business location had a large selection of moving equipment. Good business hours. The truck (26') that I used was a pleasure to drive.

BARRY W. 
Clasificación:
3.0

They were a little slower short help?

LEONARD P. 
Clasificación:
2.0

Saw roaches come out of unit next to mine and after moving my stuff out we have seen 3 roaches which we did not have when moving in 6 weeks ago. Also could not access storage unit after hours because they were repairing a door, which caused me to be late on a uhaul rental. Will not use this uhaul again.

Teresa R.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Mary E. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH P. 
Clasificación:
5.0

Not one Thing it was Great TY for being their When we need you.

JUDY Z. 
Clasificación:
5.0

The return was a breeze just pull up and you wait for the attendant to come out. Once the attendant arrived at my vehicle I handed him my contract he looked at it on his phone unhooked the trailer said everything was good have a nice day and I was on my way in under five minutes.

DANNY B. 
Clasificación:
3.0

Could not find key box

Velma M. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Trayon J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wendy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cecilia G. 
Clasificación:
4.0

Friendly knowledgeable employees would recommend them for your moving needs

GUY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juanita C. 
Clasificación:
5.0

All is well!

GEORGE F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Candace C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Chandler W. 
Clasificación:
5.0

El cliente no dejó un comentario.

KYLE S. 
Clasificación:
5.0

This location is awesome. Companies website never works and you are unable to speak with anyone. Well, if you wait 30-40 minutes you can. The Live Chat does no good. You have great people at this location, please make their job easier by keeping your systems and websites running properly.

LESLIE H. 
Clasificación:
3.0

There is not enough staff at this location and the manager is rude. The people that work there are nice and as helpful as they can be. Never enough people there

Christopher L.  |  Overall Experience 
Clasificación:
3.0

need more counter help

WILLIAM D. 
Clasificación:
5.0

outstanding service and the people that work there are very knowledgeable

MARK L. 
Clasificación:
4.0

El cliente no dejó un comentario.

CAROL S. 
Clasificación:
4.0

It would be nice if you would refund unused days (a week or more) for the units. Also when calling the local storage number, it sends you to a national call center. I had to wait 20 mins to get an operator only to be put on hold again and wait for them to transfer me to the facility I called in the first place.

Zola K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Glen C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIS M. 
Clasificación:
4.0

El cliente no dejó un comentario.

DONALD P.  |  First Impressions 
Clasificación:
4.0

Would be nice if cost of unused time was refunded.🙂

Zola K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Shanyce D.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Vickie D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT B. 
Clasificación:
5.0

Feel my possessions are safe at this facility.

jay l.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

LARRY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL K. 
Clasificación:
5.0

Every team member was just wonderful from start to finish. Absolutely great experience!

Nichole S. 
Clasificación:
4.0

I rented a utility dolly and got a regular dolly was pretty upset I didn't get what I asked for. we had to move a 300lb fridge with a regular dolly, was not easy

William B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy W. 
Clasificación:
4.0

Everyone is nice. First time had to try lift of the trailer myself I 62 the gal offer to help me I had to get her to help me. There heavier then they look. Getting off the ball was an issue .

Leonard P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marlon G. 
Clasificación:
5.0

El cliente no dejó un comentario.

don s.  |  First Impressions 
Clasificación:
5.0

The rental process was an overall excellent experience and we were impressed. The staff at this location are very customer oriented but you might need to add 1-2 staff members for this size operation.

Clete D. 
Clasificación:
5.0

El cliente no dejó un comentario.

NATALIA C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew H.  |  Online Move In 
Clasificación:
5.0

Excellent!!!'

Larry H. 
Clasificación:
5.0

The workers at this facility were extremely courteous and very helpful.

JOSEPH E. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICK G. 
Clasificación:
5.0

El cliente no dejó un comentario.

STANLEY S. 
Clasificación:
5.0

I dont know if these guys could improve. Excellent customer service, very easy to reserve a U-Haul over the phone, and very easy pick up and drop off!

KAYLA T. 
Clasificación:
5.0

Great Service!

Whitney M.  |  First Impressions 
Clasificación:
5.0

Not just did everything work well to do what we needed to do the guy who helped us was f***ing amazing he was very pilot and so good at informing us how to operate and use the equipment properly thank u very much (William rudder)

JEFFERY M. 
Clasificación:
5.0

After turning our equipment in at the midland texas location it was after hours so I called them on Monday morning to make sure it was turned in properly. Woman I spoke with was supposed to call me back but totally blew me off. Never received a call back from u-haul that I was promised

WELDON M. 
Clasificación:
4.0

May want to inform customers, when explaining about how much fuel is expected back, that the E85 fuel type can be supplemented with lowest grade gasoline.

Brent E. 
Clasificación:
5.0

El cliente no dejó un comentario.

C S. 
Clasificación:
5.0

Niki was awesome .

MARIA O. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER T.  |  First Impressions 
Clasificación:
5.0

Great customer service in AR. The one in Georgia wasn't that great!

Daniel R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

MARY M.  |  First Impressions 
Clasificación:
3.0

Ladys were rude/snappy with me and my mom at first and the hours are just inconvenient you guys should really try to let people have 24 hour access

Konnie M.  |  Overall Experience 
Clasificación:
5.0

Ms.Lily in Russellville went above and beyond to male sure my needs were meet. So very friendly and helpful, highly recommend them.

Phyllis R.  |  First Impressions 
Clasificación:
5.0

Awesome Service and Reliable.Good Company

Walter W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Al M.  |  Overall Experience 
Clasificación:
5.0

Very courteous employees. Overall a very great experience

Breck S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Austin T.  |  Overall Experience 
Clasificación:
5.0

I really love these uhaul storage units. Check in was easy and convenient. There were carts ready for us to move in and the facility was clean and neat. It also feels very safe, and I love the comfort of knowing my items are protected.

Alexis M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Zion L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ruby C.  |  Overall Experience 
Clasificación:
5.0

It's good to experience such professionalism in the business world today.Ms Adams and her staff were extremely helpful and full of concern about my feeling secure that all of my family's possessions were safe and protected.

Marvin R.  |  Overall Experience 
Clasificación:
5.0

Staff was amazingly friendly and helpful.

James R.  |  First Impressions 
Clasificación:
5.0

Lilie and her staff were exceptionally helpful and very thorough in her explanation on all of the wire too's and how too's.Thank you Lilie!!

Marvin R.  |  First Impressions 
Clasificación:
5.0

Top notch experience

JOSEPH H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Phillip B.  |  Overall Experience 
Clasificación:
3.0

The two lady's were very helpful and nice. The young man was rude all he was he could you have to wear a mask ack like we were crazy because I did not ware a mask. I have lung problem so I can not use one .he told me I had to wear a mask to come in

JANET N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JANET N.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Diane D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kaitlyn B.  |  First Impressions 
Clasificación:
5.0

needs to open earlier so you don't have to unload in the steaming heat.

Kathy M.  |  First Impressions 
Clasificación:
5.0

The Russellville employees were amazing and very accommodating. The lady in Pine Bluff that rented the Uhaul truck was very rude and talked around me, even tho I was the one who rented the truck. I would NOT recommend the PB location. Great job Russellville !!!!!! Thank you

Carrie W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David F.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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