El cliente no dejó un comentario.andilay T.
Customer Reviews for U-Haul Moving & Storage of Rundberg
Austin, TX 78753
(N Of Rundberg)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Customer did not leave a comment.Ronald T.
Customer did not leave a comment.Ryan L.
When I arrived on-site there was one employee moving trucks in the parking lot and one inside. There were 8+ folks in front of me, delaying my checkin until an hour after the rental started. The truck was damaged on all sides, and the inside smelled like a chain smoker's truck. I received the vehicle with less than 3/4 tank of gas. When filling at the gas station, the truck never acknowledged the gas being above 1/2 tank, so I would up filling beyond full. It wasn't until arriving at the uhaul lot that the truck registered a full tank. So y'all got 1/4 tank from me. The employees were fine, but understaffed + equipment issues = me rethinking my next reservation.Tara D.
Customer did not leave a comment.DOUGLAS R C.
Nothing everything was greatEdward H.
I have had some horrible experiences with this location in the past. Your hiring of Frances has really changed my experience with u-haul. She really is a manager who knows what she is doing and is very thorough and deals with customers on a professional and consultant basis. She has very good deescalation skills and provided me with a very good experience. Well done on hiring her. Her staff respects and likes her as well. You can pick this vibe up when speaking to her stafffPHILIP JAMES D.
Did not like the mileage charges that were added . I don't know how or why I was upcharged for 30 something more mileskevin M.
Customer did not leave a comment.ONEL V.
Employees were very nice. Took a long time to pick up a trailer (45 minutes or slightly more, with a reservation). Seemed like only two people were working. But overall they were doing as best as they could.Lacy M.
Stop trying to steal peoples hard earned money by charging their credit card on file for bogus charges. I rented a van $19.95/day plus $.79/mile for a 24 hour period. I didn't even have the van for a full 24 hours yet the â€˜final bill' showed $189.90 for van rental plus $134 in mileage plus $20 in collision damage waiver. I've dealt with U-Haul for many years and never had an issue like this before. I'm certain it's the location and NOT U-Haul as a company. Stay far away from this particular location as I do not believe that they give an accurate representation of the company as a whole.Brian C.
Had a challenge with drop off after hours. Tried to do online drop off just going through a mobile web page. Was not able to upload pictures after trying for 15 minutes decided to download the U-Haul app. Once I signed in via the app everything moved fast. I would recommend providing that as a requirement to simplify the process vs just saying to go to the website.Benjamin D.
Tires were bald when I rented.Rosalynn S.
Completely satisfied.Excellent customer service!!robert E.
Special thanks to Nicholas the nicest friendliest most helpful guy ever!TARIQ A.
Customer did not leave a comment.Jason A.
Customer did not leave a comment.Brian D.
I made a 24/7 reservation for 7am pickup. This location apparently does not offer this because they have breakins. I was not made aware of this until I showed up to pick up the truck and wasn't able to. I had to wait until 9am for the store to open only to be told â€œtough luckâ€Raul B.
Customer did not leave a comment.Shatorie G.
Every was great thank youElizabeth R.
I got charged the wrong amount and my original reservation was not ready. Poorly run location.Arturo S.
Customer did not leave a comment.jonathan F.
The online check in was very buggy, it took over 40 minutes to finish itRandy P.
I got charged for an extra day because I was an hour late returning my truck due to traffic. When I rented from PENSKE a couple days ago, they were fine with a late return... will be taking my business to PENSKE from now on.Tyler S.
It was never explained that returning equipment after the anticipated return time (even by just a few hours) would result in being charged for an entire extra day. Additionally, I was not told that if I was going to be late that I should call and extend my reservation time to avoid that. When I called to try and resolve the issue neither the employee or the GM were willing to compromise with me. While I like the convenience of UHaul, the way that charges are hidden from customers is frustrating.Marshall P.
Keep up the good work.thomas R.
More open location to drop in the equipment on sundaysAidee M.
The stores AC was out, only one person in the office and had to wait an hour to finally get to the front of the line. The person behind me was there because they didn't hook up his trailer correctly and it came off the hitch and hit his truck. Just a lot of shady not optimal stuff.Dallas C.
Customer did not leave a comment.Courtney T.
Customer did not leave a comment.Maria V T.
Customer did not leave a comment.Daniel Y.
Good experience, the manager was greatArmando R.
Customer did not leave a comment.jorge G.
Customer did not leave a comment.Mike T.
Customer did not leave a comment.yordany M.
Tires were bald and should never have been issued for use. Otherwise, the trailer itself was clean and in good condition. The manager/staff were efficient and friendly. I requested the Research Blvd location and was forced to pick up at the N IH35 location despite a 2-1/2 month lead time. Unacceptable.Steve P.
Customer did not leave a comment.Jarvis K.
Once again top notch service and equipment.Christina S.
Customer did not leave a comment.Jesus R.
Customer did not leave a comment.Rhonda W.
Customer did not leave a comment.Darryl B.
Customer did not leave a comment.donald O.
Customer did not leave a comment.Densil A.
Friendly staff vehicle should have been top off not with 90 miles leftJoel M.
Customer did not leave a comment.george C.
Customer did not leave a comment.george C.
Customer did not leave a comment.george C.
I had scheduled an appt for a trailer and when arriviste, the trailer wasn't ready for me. There was an error on someone's part when I edited the reservation via phone which put my reservation at a different store. This error resulted in me spending almost an hour waiting and having to get a box truck instead while spending more money than I had been quoted.Colten P.
Customer did not leave a comment.Katiuscia D.
Customer did not leave a comment.IRIS B.
Customer did not leave a comment.Jose S.
Customer did not leave a comment.Jason M.
Customer did not leave a comment.concepcion M.
Customer did not leave a comment.Sherman s. | Overall Experience
Customer did not leave a comment.Abdul D.
Customer did not leave a comment.Anthony M.
Customer did not leave a comment.Alex B. | First Impressions
Customer did not leave a comment.amer K.
4:30 on Saturday afternoon- would have been good to have more than one person at the counter.Cheryl P.
Customer did not leave a comment.Sara N.
Check-in and check-out were very easy. Truck was ready on time. Questions were answered clearly. I would use this location again. A very good experience.Linda M.
Customer did not leave a comment.Wesley D.
Customer did not leave a comment.Cesar L. | Overall Experience
Customer did not leave a comment.MOHAMMAD A.
Customer did not leave a comment.sista F.
Customer did not leave a comment.Shea P.
The associate at the front desk was knowledgeable and friendly. The kind of person I would like working for me.Christopher G.
We had a great experience with this particular Uhaul location. Zeshan assisted us and was professional and polite. We'll definitely utilize this location whenever we need such services again.Christian R.
Customer did not leave a comment.Barbara N.
Customer did not leave a comment.John M.
Customer did not leave a comment.John M.
Frances was very polite and helpful. I'm giving her 5 stars. She's a very pleasant personAntoinette S.
Customer did not leave a comment.Samie S.
Customer did not leave a comment.randy S.
Customer did not leave a comment.donato R.
Customer did not leave a comment.Dung N.
Customer did not leave a comment.Israel B.
Miss Lisa was an angel to help us!Mary A.
Customer did not leave a comment.Richard S.
Make sure the oil filter is tight and oil is not leaking before letting a customer drive off in one of your trucks. Also take time to answer the phones when customers call.DECARLOS R.
Had to wait 40 minutes to get checked in. Inside handle for side door was broken. They really need more people to get customers through ore quickly.Mark E.
It was the worst moving experience I ever had. I asked for a truck and a dolly to help ease the move. I was already stress out because I only had 6 hours to move everything, the lady who help me at the uhaul location explained everything well. She walked out of the office to make sure everything was fine and I trusted her, but when I arrive to my apartment to start the move, I found out that she didn't load the dolly. It not only cause me physical damage I hurt my wrist and my back trying to pick up heavy things, but it also cause me emotional damage. I cried of frutration thinking that the dolly could have help us tremendously. I don't think ill be using your services in the future.KARLA M.
Everything it's fineemile O.
Customer did not leave a comment.Daniel R.
Customer did not leave a comment.edith G.
Nicholas was extremely friendly and helpful!!!STEPHANI S.
Customer did not leave a comment.Forrest W.
The Store manager named Lisa provided exceptional CS, she always greets people with smiles and always go above and beyond for the customers. She's a valuable asset to UHaul.Clemens A.
I like Francis the way she treated people, every client is treated very well and very professional. She was very accomodatimg. Transaction is Fast and smooth.JOHN C.
Great interaction with staff. Friendly, knowledgeable, and quick to explain and assist. Will rent here next month for final move after this experience.RICHARD S.
Linda was amazing! The store was very busy and short-staffed. Despite the long wait, she was accommodating to everyone and an impressive multi-tasker.tracy p. | First Impressions
GraciasAna G. | Overall Experience
Customer did not leave a comment.misael O.
The manager was very rude and unprofessional She called me because I was late and started talking rude and lied about the fees and she told me she had to pay 50$ to a customer waiting for the truck !! When I got there there where 3 pickup trucks seething there no customer, very unprofessional and poor serviceRachid M.
Customer did not leave a comment.Ronald F.
The staff here were great. Thank you.Adrian B.
Customer did not leave a comment.Edy R.
Customer did not leave a comment.isaac C.
Zeshan and Francis went above and beyond to make sure I was taken care for my last minute moving needs. Great customer service, excellent communication, and kind staff! 100% would recommend this location to anyone!Dane S.
I went to 3 uhaul location before this that didn't have any one working there once we got there and when we finally found this one only one person working there â€¦ did a good job thoCameron S.
Customer did not leave a comment.ZACHARIAH F.
it's only accessible from one direction because of the one way access road. i live north of it so i have to drive south of the location then bacjk north for pick up nd delivery if my destination is north of the facility. not a big deal just a minor inconvenience but some Austin drivers are incredible idiotsmarv H.
The fuel gauge is showing less than what's in the computer system! Not meeting the return mark of fuel you will be charged $50 no matter what! It was supposed to be $5.65 a gallon to bring to the mark 1/4!JOSEPH A.
Customer did not leave a comment.NORMA V.
Continue on with the good customer services. 👌thomas R.
Customer did not leave a comment.patricia m. | First Impressions
Nice and knowledgeable staff and a very convenient location for my wife and I.ted w. | First Impressions
Customer did not leave a comment.Brandy S. | Overall Experience
Customer did not leave a comment.Saprina C. | First Impressions
Customer did not leave a comment.JAMES O. | Overall Experience
I had no issues. I stayed 1 1/2 years It was perfectly fine.Quinton W. | Overall Experience
Camry was so nice and helpful with everything that I neededDIANA S. | Overall Experience
Customer did not leave a comment.patricia t. | Overall Experience
Customer did not leave a comment.AXEL S. | Overall Experience
Customer did not leave a comment.ezrael M. | Overall Experience
Camry is extremely easy to deal with as she is a consummate professional. I deal with attorneys all day and dealing with Camry was a breeze. Her knowledge and friendliness made this an easy experience for me.PHILIP D. | First Impressions
I cannot at this time recommend uhaul to anyone I know at this point and time. For any type of rental or storage.Jimmy H. | Overall Experience
Customer did not leave a comment.janan k. | First Impressions
NAPam B. | First Impressions
Customer did not leave a comment.Foundation f. | Overall Experience
Lisa was amazing!MANU S. | First Impressions
Customer did not leave a comment.Janet E. | Overall Experience
Customer did not leave a comment.phillicia c. | Overall Experience
Perfectjorge carlos m. | First Impressions
Customer did not leave a comment.Joseph C. | First Impressions
The manager at that location is never available. I had paid for 24 hour access which I tried to use and it didn’t work and they didn’t apologize for it. There was roaches in my unit and no apology that time either. I had to move my stuff and spray everything.Kendra J. | Overall Experience
Customer did not leave a comment.Aaliyah W. | Overall Experience
Service is great.MALLINEE S. | First Impressions
I called b speak to Mr Henry Guerra When I woman answered I told her my issue about me being charged over my mileage. She then put me on hold but before said she was getting someone to better assist me. Another girl got on the phone and was professional at first but then began to cut me off the. Telling me it was my fault o should have taken a picture of my mileage. Things got more rude then she put me on hold I hung up she kept calling me back finally when I answered I asked to speak to her supervisor she was arguing with me about that. She then got a man on the phone claiming to be a supervisor but wouldn’t give me his name so he hung up on me. I never had this experience before until now I have used U-Haul for 20 plus years and never had anyone rude or disrespectful. I will be sending an email to Henry. Y’all need to hire professional staff..Lisa C. | Overall Experience
Terrible experience! When I got to the Uhaul facility where I made my reservation, they told me my unit was no longer available. WHAT IS THE POINT OF A RESERVATION SYSTEM IF THE ONLINE RESERVATION IS NOT HONORED! I am lucky they were able to help me find another unit nearby although I am now paying more than I had initially intended to for a unit of the same size. Great staff, terrible reservation system. I am never recommending a uhaul storage unit to anyone and will never use uhaul storage or anything uhaul again. Moving is already a stressful experience, and finding out that the unit you reserved is no longer available when all your furniture is a truck in the parking lot is even more stressful . Awful, irresponsible, and unbelievably unreliable.Leonel S. | First Impressions
Staff member who helped us was great. She want above and beyond to meet our needs and made our experience very pleasant. Additionally the store was very busy but all workers worked so well their was hardly no wait. Great experience at this location.Jose J. | First Impressions
Customer did not leave a comment.Nirdesh O. | First Impressions
Great service. Needed the truck longer and they approved it. Thank you.Asim B. | First Impressions
I felt like the haul truck was going to break down. Glad I was just going around the corner. But in the storage room needs better directions I got lost for the first time called for assistance nobody answer the phone neither time.Mariah W. | Online Move In
Customer did not leave a comment.Aaliyah W. | First Impressions
Customer did not leave a comment.teresa s. | Overall Experience
Customer did not leave a comment.David b. | Online Move In
Customer did not leave a comment.april h. | Overall Experience
Cheapest in town. I had looked at other places and they all advertised these “sales” but then hit you with admin fees. Looked up prices on the website for uhaul and at checkout there were no surprises.Bianca L. | Online Move In
Yeah your staff you had at the place where I picked my truck up and where I had my storage unit at never it went above and beyond the call of duty I mean they were definitely good employees you know I think you should give him a raise and her a raise cuz of the young lady that was that helped me with my toolbox and I didn't expect her to help me but she just came out of there and turns out she was stronger than I was but yes she was the one that was working on the one on I-35 north in Austin Texas but yeah I would recommend y'all cuz that's the only people yell the wrong people I deal with you because you get it right every time.ROBERT V. | Overall Experience
Customer did not leave a comment.JOEL A. | Overall Experience
The Lady that helped was very very sweet. I cannot remember her name but she was a thin African American Girl and she was there around 4ish on Friday 6/11/21 at the IH35 location between Breaker and Rundberg in Aust tx ..She was really caring eased my mind as I was going through a tough situation! I would like to recommend if at all possible she have some type of recognition for her outstanding customer service. She seems to be really dedicated and loves her job!MONICA H. | First Impressions
Customer did not leave a comment.Erika H. | Overall Experience
Great place my furniture was just like I left itNora E. | Overall Experience
The express to the young man that I think his name was either Curtis or Christopher he was working there at the North Lamar store he was very helpful and he says you know if you don't have room for that we got a big storage facility over here on I think it's breaker lane or something here in North Austin Texas and it was real it was real cool and he set me up gave me the number and I googled it and I found it. Y'all should give that young man a raise cuz he is very good at what he does you know he's he was very helpful and I would definitely recommend them to everybody I mean I've always used you all no matter what. Because you always have what I need and when I need it so thank youROBERT V. | First Impressions
Customer did not leave a comment.alyssa M. | First Impressions
Customer did not leave a comment.Leah M. | First Impressions
Customer did not leave a comment.Erika H. | Overall Experience
Customer did not leave a comment.Erika H. | First Impressions
Customer did not leave a comment.Jesse c. | First Impressions
Customer did not leave a comment.Demetria S. | Online Move In
Customer did not leave a comment.robert b. | Overall Experience
I was supposed to have 24-hour access and when I came to the storage with the truck full of furniture my access didn’t work.Kendra J. | First Impressions
Just want to thank them for quick and friendly services.LORENA R. | First Impressions
The only problem is that the code don't work sometimes also the card to check in I have to go to the office anytime that I'm there to get in.Cesar Z. | First Impressions
Priceless!!!!!Glenda M. | First Impressions
Customer did not leave a comment.camry w. | Overall Experience
Great service, quick, easy and friendly.Matthew J. | Overall Experience
Customer did not leave a comment.Elisha J. | Overall Experience
Customer did not leave a comment.DONJE P. | First Impressions
Customer did not leave a comment.Erika H. | First Impressions
This place and location is awsomeTINA G. | First Impressions
The young lady that helped me was very friendly and professional, the tour to the storage was great,, the instructions on how to use the key card was great and the return of the truck was great with her in the same manner.brenda h. | First Impressions
Customer did not leave a comment.RODNEY J. | Overall Experience
Customer did not leave a comment.Mark M. | Overall Experience
Thank youvictor v. | Overall Experience
Improper mask usage. All workers either not wearing, or below nose. Constantly grabbing at center of mask with bare hands and touching everything from paperwork to cards being exchanged. Felt so uncomfortable, as I am moving due to losing family to COVID and and trying to be cautious when this made that impossible. Also given a unit that already had a lock on it and that caused even more issues. I would not recommend this location to anyone based on these actions and the manner workers presented themselves in. I am only grateful for the young woman who fixed the storage unit access issue as fast as possible. Although this also left me with a unit in the very back when mine was originally in the front.Briana R. | First Impressions
Customer did not leave a comment.michelle t. | Overall Experience
Customer did not leave a comment.Ron H. | Overall Experience
The tornado experience was horrible and sad. We had 3 unit’s effected, but the staff was great about helping with the clean out/ damage. Staff has always been nice and helpful is why we have dealt with UHaul from day one! We are a UHaul customer for life! They accommodate us well with all our needs!JOANNE M. | First Impressions
Customer did not leave a comment.MICHAEL W. | Overall Experience
Customer did not leave a comment.BEVERLY A. | First Impressions
Henry was such a pleasure, very professional and an asset to UhaulA TERI C. | First Impressions
Customer did not leave a comment.Lucca T. | Overall Experience
Ikapono was awesome. Polite, knowledgeable, humorous. All things I like ..Jeff S. | First Impressions
Solid facility and crew.Mark M. | First Impressions
Considering the virus and not having but 2 employees I’d say it was handled quite wellDiana H. | Overall Experience
Customer did not leave a comment.Israel J. | Overall Experience
Customer did not leave a comment.Amber K. | Overall Experience
Customer did not leave a comment.MARTIN R. | First Impressions
Customer did not leave a comment.Laura S. | Overall Experience
U-haul unilaterally decided to remove the 5 day grace period that was agreed to during the date of rental agreement. I'll never rent from U-haul again, and that includes trucks and equipment. You are corporate crooks, assholes.DENNIS B. | Overall Experience
Customer did not leave a comment.GAY S. | Overall Experience
Customer did not leave a comment.Toby L. | Overall Experience
Customer did not leave a comment.Winifred F. | First Impressions
Everything goodAlma A. | Overall Experience
the staff was veey helpful, kind and accomodating. Building and grounds were very clean. i found the free dollies a pleasing surprise, so needed and helpfulKATHERINE R. | First Impressions
.Kiana S. | First Impressions
I found the Rundberg location and found it to be safe and very clean and well maintain. Lisa Mitchell was extremely helpful and professional! I feel my belongings are safe!Rosalyn J. | First Impressions
From the time I enter the property to the selection of my storage unit and returning of the truck. I experienced nothing, but professional and efficient service. Thank you Sam and VanessaCharles W. | First Impressions
Lisa went above & beyond the call of duty to assist us when we had difficulties w/ our check-in. The email which uhaul originally sent us w/ move-in instructions was faulty.Peter S. | Online Move In
Made changes to storage unit so my stuff could fit in larger unit, thank you.Thomas P. | First Impressions
Excellentelias b. | Overall Experience
Great facility and service. In-house truck and trailer rentals also very convenient. We’ve tried other storage companies in Austin. This one is by far the best.Pamela S. | Overall Experience
This is my seccond time renting this storage over a span of 10+ years and I was very satisfied.KENDRA T. | Overall Experience
The management and staff were always friendly appeared to go out of their way to address all of our needs. It got an excellent rating from me.Linda G. | Overall Experience
They did not set up my PIN number properly so my pin wouldn’t work. I was stranded in the middle of the night with a truck full of my stuff. I don’t know how someone can mess up something so importantDILLI R. | First Impressions
Very helpful Excellent service Will use them again in the futureGOPAL G. | First Impressions
Lisa Mitchell was so helpful! She put me at ease in the middle of a stressful situation & made sure my accommodations were met. She rocks!deonna m. | First Impressions
Nice people. Always willing to help.jorge g. | Overall Experience
Great placeAkaria F. | Overall Experience
Uhaul Advisor was very helpful!Amber K. | First Impressions
We were at a very urgent and desperate moment relocating back to her hometown of Austin Texas we want to give reverence respect & commendation for the extremely exceptional customer service from LisaMLOIS S. | First Impressions
It was a pleasure working with you all, I’m grateful! Thank you again, God Blessozelia a. | Overall Experience
No comments.Betty K. | Overall Experience
Quick, nice service!Betty K. | First Impressions
Great location!JOHNNIE M. | Overall Experience
Greatbobbye b. | Reservation
No commentJeannette R. | Reservation
Storage still lockedAFTERtoldASAP,hadTOcall800#.Called for helpGOTignored&kept walknFRMme.Climate control above 84F.Equip use for matrs etc2small.StrugglingNEXTtoEMPLYEE,could of help or open door.Rigo D. | Reservation
The General Manager at this location Ms. Luna was wonderful, she was workung the store by herself and she gave us ezceptional service under strenous circumstances. I take my hat off to her.CARLETTA S. | Reservation
wonderful place to do business. And it was all enclosed - had a ramp to back up to - AND provided dollies. AWESOME!!!John W. | Overall Experience
Muy satisfecho es esta localidad muy amables lo recomiendo me gustaría k en las otras localidades tuvieran la misma atención com esta runbert muchas graciasSalvador m. | Overall Experience
Your staff were especially courteous.DANIEL K. | Overall Experience
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