The employees were great! Very helpful, knowledgeable, and personable. I will use U-Haul again!Christopher H.
Customer Reviews for U-Haul Moving & Storage of Round Rock
Round Rock, TX 78681
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Matt T.
Lessen the cost per mile.Michele N.
This location was great. The location where I originally reserved my equipment at 11320 RM620 was definitely not. I'm glad I ended up working with these guys in Round Rock. They did a great job.Owen F.
El cliente no dejó un comentario.Kelley G.
El cliente no dejó un comentario.Brett P.
The rental process was easy, access was great, and managing the account was very easy and convenient.Gino P. | Overall Experience
Staff was helpful when dropping off the equipment. Easy process.Gino P.
Great serviceRodolfo G.
El cliente no dejó un comentario.Kurt G.
Drop off was quick and convenient didn't have to get out of my vehicleBill H.
Great staffLisa F.
When we arrived they werw just done closing. An associate directed us where to drop off our truck, but shortly aftewards we were chastised by another employee on the where we intended to drop it off, despite only doing as previously directed. Perhaps the location should make it more clear to customera where to exactly drop off their rentals, especially size the 24/7 drop off service is supposed to be convenient.luis B.
El cliente no dejó un comentario.Jodi R.
El cliente no dejó un comentario.Buster N.
El cliente no dejó un comentario.Rita P.
Everything was great except the website did not allow me to extend for another day even though I received emails stating I could.John H.
El cliente no dejó un comentario.merveille B.
El cliente no dejó un comentario.Jason H.
El cliente no dejó un comentario.Russell K.
El cliente no dejó un comentario.JAMES R. | Overall Experience
El cliente no dejó un comentario.ABRAHAM G.
El cliente no dejó un comentario.Alexis H.
Incentivize better treatment of the customers. Several employees are angry and stressed and appear to hate their job. One guy kicked me out of a truck very rudely when your system double booked a vehicle. Another guy was clearly extremely angry about something and wouldn't talk to me or make eye contact with me when I dropped the truck off. Very strange experience.Joshua K.
Be sure to get a reservation that is marked "Guaranteed" on the web site. I have to get this reservation last minute as my previous one was cancelled 8PM the day before a 7AM pickup. U-Haul needs to remove the word "reservation" if it isn't guaranteed, otherwise what is the point of a reservation.Paul N.
Truck needed an wheel alignment, or somethingChristopher K.
No improvement needederic C.
I had 4 different customer service agents put me on "hold" when I gave them my information. The last one to pick up told me that they all did that because no one wanted to break the bad news that they didn't have my truck in stock I had reserved. It was a waste of time and extremely frustrating.Wade C.
El cliente no dejó un comentario.Paul J.
Make the app easier to use when returning a vehicle. I was happy to see that an employee took care of my problem first thing on Monday.Maryanne V.
El cliente no dejó un comentario.Aldo S.
Awesome location would definitely recommend them to a friendBrad B.
El cliente no dejó un comentario.Marry Ann V.
El cliente no dejó un comentario.David L.
El cliente no dejó un comentario.George G.
The gentleman was extremely friendly and helpful. I was supposed to drop the trailer off at a different location about 10 mins away, but happened to see this location in route. I was not familiar with the area when I selected it during my reservation. The man checked to make sure I wouldn't be charged a different drop off location fee and it was as simple as him unhooking the trailer, peeking inside the trailer so I didn't forget anything, and saying, "You're good to go!". I received a confirmation email within a few minutes. It was so easy! Thank you kind sir!Cindy S.
The reps and services was well above my expectationsBaron V.
El cliente no dejó un comentario.David C.
Connect me with the store directly over the phone to confirm appointments.Jonathan M.
El cliente no dejó un comentario.Michael P.
I was thinking "wow Uhaul has great business model and improved customer service". The two gentlemen who helped me did a great job with the options and getting me settled in the vehicle and then with the return. Very good experience.Diego C.
El cliente no dejó un comentario.James G.
truck not in good condition -- too much play in steering and manager told me that Uhaul allows 3 inches of play which makes no sense - dangerous driving the truck --Ronald R.
My experience was flawless!David M.
El cliente no dejó un comentario.Chelsea L.
El cliente no dejó un comentario.Bryan E.
El cliente no dejó un comentario.Theresa L.
I got an email a couple hours before my reserved pick-up time saying my reservation had changed. It now had my dolly trailer in one city and the pickup to pull it in a different city. I was concerned so I went to the Round Rick location to find out what was going on. They were very helpful and figured it out - giving me all the equipment I had originally reserved. The crew at the RR location was great!Jonathan G.
El cliente no dejó un comentario.sonja R.
El cliente no dejó un comentario.KISHA O.
El cliente no dejó un comentario.ABEL E.
El cliente no dejó un comentario.Joe T.
El cliente no dejó un comentario.Shawn G.
El cliente no dejó un comentario.Shawn G.
Great drop off!Felipe R.
Helpful, friendly staffRICARDO R.
Staff was great at this facilityJill M.
El cliente no dejó un comentario.Dorothy W.
I was third in line and EVERY customer (including me) was treated with care, respect, speed and with the confidence of experience! Your employees are top notch and when needed, I will be back. You can also count on me spreading the word about your GREAT CUSTOMER SERVICE!!Robert B.
El cliente no dejó un comentario.ANDREW P.
El almacenamiento me pareció bien, pero el camión me pareció muy costoso..ELEAZAR M. | Overall Experience
El cliente no dejó un comentario.Kathryn M.
El cliente no dejó un comentario.Mehmet Y.
El cliente no dejó un comentario.Derek C.
I booked 6X12 enclosed cargo trailer at one location in Cedar Park. I went to pick it up and found that the reservation had switched somehow to a location in Round Rock. The guys at the Round Rock location were great - but it was a problem.Michael W.
The rental process was quick and easy. The representative was very helpful. The representative explained access process and escorted me to the unit. Great process.Gino P. | First Impressions
El cliente no dejó un comentario.Galyn F.
Customer representatives was very helpful during rental of the storage unit and return of the trailer. Very quick and easy process.Gino P.
El cliente no dejó un comentario.MICHAEL C.
El cliente no dejó un comentario.daryl W.
Instruction on operation of truck to save gas usage.Rick C.
The person who helped me was very nice. She got me on my way very quickly!Dan G.
El cliente no dejó un comentario.Sadelina D. | Online Move In
El cliente no dejó un comentario.Robert W.
El cliente no dejó un comentario.RScott S.
What a stupendous customer service is!!! Thanksesmael M.
Super Friendly and helpfulJohn W.
El cliente no dejó un comentario.DODIE M.
El cliente no dejó un comentario.Jose M.
El cliente no dejó un comentario.Jose M.
El cliente no dejó un comentario.William C.
The wiring harness was frayed. The guy from uhaul that hooked it up should have changed the wiring harness out. We did call roadside to report it as we didn't see the wiring harness until we were halfway through our trip. Other than that, no issuesSharon P.
Super friendly staffJon B.
El cliente no dejó un comentario.Angela H.
The maze of boxes etc to purchase is a bit off-putting.Ceci H.
El cliente no dejó un comentario.Wes J.
El cliente no dejó un comentario.Richard Q.
I stayed parked in the 'Return Equipment' area for a while and no one came to unhook the trailer. I went in and the 2 guys were taking to a customer and did not greet me or say anything. And they were there talking to each other and then the one guy kept staring at me. When I asked 'how much longer to get my trailer unhooked', the guy looked at me and did not care to help or do anything. Also I dropped off the trailer at the correct location as per my reservation, however I received a call from another location asking about the trailer!!! I am not sure how that got confused and I ended up having to call U-Haul and when I could not talk to anyone I used the chat feature to get the issue resolved l, after spending over an hour on the phone and I could not talk to a person on the phone Everything was good with the pick up, but when I dropped off at that Round Round Rock location l, it was a very poor customer service.Joseph R.
Just did self drop off at night. It was good, not a whole lot of parking spots would be the only thing.GABRIEL U.
El cliente no dejó un comentario.Victor L.
El cliente no dejó un comentario.Greg H.
It was my first time and they did a good job on the paperwork so fast it was like in and out the rental was in good shape no problemsRuben V.
Elaine and her colleagues in Round Rock were fantastic, all of them. Thanks a million for your outstanding service.Rodney J.
El cliente no dejó un comentario.Cynthia V.
I purchased boxes and packing tape and was not given them. And was told because booked at another location they could not refund the amount. I was transfered to another location because the original location I booked at was closed for 4th of JulyPatricia D.
El cliente no dejó un comentario.elsa D.
El cliente no dejó un comentario.KEN C.
My reservation changed, and even to the employee's recognition I was NEVER contacted about it. So I showed up at 9am to pick up at the location specified in my contract, only to be told it was about 30 minutes away, at a different location, and not available until 10:30a.m. I had movers arriving at 9:30a.m. So, by the time I drove the hour round trip (additional miles over the original contract) and the time it took to actually check out the truck and trailer, I had already paid for an hour and a half of movers to sit there. All I got from the local stores were "Whoopsie, nothing we can do." When I someone gave me the number to the dispatch line, I was told all I could get was $50 off and a few additional miles. Meanwhile, I paid roughly the cost of the truck in movers' time for something they never allowed me to plan for. I have used Uhaul for many many moves, but this was enough to get me to look at Penske or Budget the next time I need to move.JEFFREY H.
Paid for climate control. When we arrived the a/c was not working. Manager acted like he did not know anything about it and avoided engaging us. The unit was in front of the window in 104 degree weather with no a/c on. There was a wall light by the window that I did not see. I inadvertently leaned up against the light which was blistering hot and it burned the back of my arm. When I told this manager he said he had no idea what light I was talking about and again ignored me. Very poorly run facility indicative of this managers attitude.Laura S. | First Impressions
El cliente no dejó un comentario.Andrew W.
The man checking in our van was very competent and helpful.Matthew H.
El cliente no dejó un comentario.James H.
Great service!Mark E.
Better staffChristopher C.
El cliente no dejó un comentario.Yolanda K. | Overall Experience
For the most part I love this rental location. Unfortunately this last time there was one employee that was really rude. He told me that very impolitely that I needed to move my car which was blocking his way for relocating a truck. When I asked him if he always talked to customers in this way he proceeded to give me a lecture on where I should and shouldn't park. When I responded that I didn't need this he seemed to be unconcerned (and perhaps welcoming) that I would take my business elsewhere. Fortunately for the rest of my trailer rental I was able to interact with one of the decent workers that helped me get my vehicle connected to my trailer. BUT then at the end he was walking through the lot towards some other trucks with hims arms outstretched acting like he wanted to block my exit. Fortunately there was a lot of room for me to be able to pass him with a wide berth, but as I did he yelled at me something to the effect that "wasn't I going to hit him?". I've been a long time customer of this facility and up until this incident I've really enjoyed interacting with the employees there. I do hope that this employee will learn how to do so in the future because, if he stops and thinks about it, that is really where his paycheck comes from.Neil V.
El cliente no dejó un comentario.JAMES R. | First Impressions
After driving 1,700 miles, the staff went out of their way to make sure all my needs were meet. They were very friendly and answered all my questions. Returning the truck and car carrier was fast and easy. What a great and easy way to end my move.rick t. | First Impressions
El cliente no dejó un comentario.POLLY C. | Overall Experience
Rep was excellentJOHN H. | First Impressions
El cliente no dejó un comentario.Yolanda K. | First Impressions
El cliente no dejó un comentario.Gale C. | Overall Experience
Staff are so friendly, helpful, and accommodating. Especially Reggie!Crystal B. | Overall Experience
El cliente no dejó un comentario.Lee R. | First Impressions
El cliente no dejó un comentario.DONTAYA L. | Overall Experience
I selected "NO"on would I recommend to a friend because when I got there with my reservation I was told that you guys did not have the size unit that I had reserved. I had reserved a 10 x 15 I was told I could have 3 10 x 5s which is not the same. That's not the surprise you want when you were going to be moving in a week. I think U-Haul could do a better job with the reservations. I tried to complete my reservation online and it would not let me so I had to go into the office location. It all worked out though I was able to get the 10 x 15 but it was not until I was checking out did the attendant notice that there was one 10 x 15 available.Jeff B. | First Impressions
BuenoCharles M. | First Impressions
Very kindMery G. | First Impressions
Lady was awesome that checked me inTesha C. | First Impressions
Great place and teamCHANDLER N. | Overall Experience
Staff was eager to help and was super friendly and knew the answer for everything I needed to know. Supper nice and helpful!!! Jim & Diane in Round Rock, TxJAMES C. | First Impressions
El cliente no dejó un comentario.MORRIS S. | First Impressions
I enjoy the time I was there. The staff was very friendly, and helpful. Thank You for a great experience.Emma B. | Overall Experience
No IssueShawn G. | Overall Experience
Staff was wonderfulValerie L. | Overall Experience
El cliente no dejó un comentario.Vennice S. | Overall Experience
Great experience and service!GEOFFREY O. | First Impressions
El cliente no dejó un comentario.KATHERINE W. | First Impressions
Reggie was above and beyond in his helpfulness and kindness to 2 tired people moving. He is a wonderful asset to U-Haul!James R. | First Impressions
One staff member was rude and not helpful to the others. The double doors are only open during business hours which makes no sense if you pay for the 24hr access. Now I have to wait so that I can move in my furnitureKIP L. | First Impressions
El cliente no dejó un comentario.Victoria L. | Overall Experience
Great Facility & staff. They are helpful instead of busy.Carl R. | Overall Experience
El cliente no dejó un comentario.Maria M. | Online Move In
El cliente no dejó un comentario.Fernando R. | Overall Experience
You did not have enough staff at times such that there were long waits for service. Once I was at the service desk, service was fine.SHEILA H. | Overall Experience
Everyone was very helpfulSusan L. | First Impressions
El cliente no dejó un comentario.Hollie B. | Online Move In
I had the best ever services with Salvador and his teamANA D. | Overall Experience
Staff is really amazing!! I will def be backAnne E. | Overall Experience
El cliente no dejó un comentario.Fernando R. | First Impressions
El cliente no dejó un comentario.Rodrigo H. | Overall Experience
We need to move to a new unit that is double the size.Eric C. | Online Move In
The staff was very helpful and friendly made the move less stressful thank you 😊MARY S. | First Impressions
Storage facility and the employees were great!Paul S. | First Impressions
One of the best experiences and all the right equipmentCarl R. | First Impressions
Quick and without any issuesJUAN P. | Overall Experience
I picked the wrong date and noone with customer service or the facility would help me change the date. The man at the facility was rude so I cancelled the unit and found somewhere else to store my stuffBrittany N. | Online Move In
Reggie was knowledgeable, fun to work with, awesome employee. Thanks for making the start to moving Grandmas stuff fun!JEFF W. | First Impressions
El cliente no dejó un comentario.jody m. | Online Move In
We rented space at the Round Rock location for many years. We only moved out simply because our business expanded and we needed a more central storage location. I highly recommend!The Pet G. | Overall Experience
There are many other storage units I just keep coming right back to U-Haul it's my favorite it's the only one I appreciate you all being there for me thanks have a blessed dayDANNY T. | First Impressions
El cliente no dejó un comentario.JEFFERY M. | Overall Experience
El cliente no dejó un comentario.Joseph K. | Overall Experience
El cliente no dejó un comentario.Hector P. | Overall Experience
El cliente no dejó un comentario.Brianna W. | Overall Experience
Staff were knowledgeable, friendly, and quick to serve. Keep up the great work!!TANNA M. | First Impressions
WE ONLY HAD ONE PROBLEM WITH PAYMENTS. AUTO PAYMENT DIDNT WORK AND WE WERE INFORMED VERY LATE, HAD TO PAY LATE FEE. ThxKoray T. | Overall Experience
the representative that helped me with my move was awesome!! thank you so muchsusann v. | First Impressions
El cliente no dejó un comentario.Thomas H. | Overall Experience
Having carts to help move is the best ever. Clean and safe storage. Easy move out procedure. You could use another ramp to move from the truck to storage units. It's fine if you've rented a large truck but the smaller trucks and trailers need to use the narrow ramp to get into the building.kelly s. | Overall Experience
They didn't work on a payment schedule when I explained I'm waiting on my business to open due to covid. Then sold my stuff after they asked I come get it and did not let us in when manager on phone said we could go get our stuffMary E. | Overall Experience
Very helpful and friendly! Great staff!Dana S. | Overall Experience
The guy who helped me was OUTSTANDING!! Thank you for everything :)Amy P. | First Impressions
My storage room still had the green zip tie thing attached through the lock hole so I had to remove it myself. The building access instructions I received online and in text message weren't clear so a representative explained how to get in.Joe G. | Online Move In
El cliente no dejó un comentario.Joseph K. | First Impressions
El cliente no dejó un comentario.DONALD C. | Overall Experience
El cliente no dejó un comentario.Mark P. | First Impressions
El cliente no dejó un comentario.Rozanna H. | First Impressions
Reggie was really helpful in getting us setup. Facility was clean and professional.Eric S. | First Impressions
El cliente no dejó un comentario.Anne E. | First Impressions
El cliente no dejó un comentario.Gokmen A. | First Impressions
GraciasErika S. | Overall Experience
Moving blankets in the hallway made it tough to roll my cart past. Rat trap and printer in the storage unit. Placed printer in hallwayPamela E. | Online Move In
El cliente no dejó un comentario.TERESA C. | First Impressions
El cliente no dejó un comentario.DONALD C. | First Impressions
El cliente no dejó un comentario.Marc M. | First Impressions
El cliente no dejó un comentario.Lakiva M. | Overall Experience
Service was good in that the attendants help us with our problem and let us visit the place when could make a decision that mate our needs.DWIGHT M. | First Impressions
El cliente no dejó un comentario.Tamara T. | First Impressions
El cliente no dejó un comentario.William S. | Overall Experience
El cliente no dejó un comentario.Erika S. | First Impressions
We ordered a unit online. When the movers arrived at Uhaul, they telephoned me and stated that we needed a larger unit. JJ the manager, updated our unit to the proper size instantly. We really appreciate his service, our movers delivered our items without delay.STEPHEN P. | Online Move In
El cliente no dejó un comentario.KAYLA LORRAINE K. | Overall Experience
The assistant manager that helped me was very professional.Zak H. | First Impressions
El cliente no dejó un comentario.SAVANNAH Y. | Overall Experience
El cliente no dejó un comentario.Morgan K. | Overall Experience
El cliente no dejó un comentario.Cameron G. | Online Move In
El cliente no dejó un comentario.Marco V. | First Impressions
It was the end of the day but the staff was patient and extremely pleasant.MARVONA S. | First Impressions
I've used uhaul for moving and storage over the past 2 years. They are very easy to work with and in my opinion facilities for storage are way better than the rest (especially in Manchester nh). I had some difficulties with public storage in the same town. I have been completely satisfied with u-haul vehicles and storage in Manchester, NH, and round rock tx.Joel R. | Overall Experience
There was some confusion about the dimensions of the unit. It was tall when I assumed it was long. The staff was helpful in changing me to a different size that better met our needs. Unfortunately, moving a large piece of furniture into the unit was difficult based on the hallway size and needing to turn several corners. My husband and I were able to manage it, but it was more complicated than imagined. The handcarts would have been very helpful if we had been able to to turn corners with them and the furniture. Again, our issue, but something for others to consider when accepting a unit. We utilized a shoulder dolly system (one we own, but are available for sale in the check-out area) and that was far more helpful.Kristine B. | Online Move In
El cliente no dejó un comentario.Melinda S. | First Impressions
The staff was friendly and very helpful 🙂Darius C. | First Impressions
Staff was very helpfulBRADLEE G. | First Impressions
Been using U-Haul for years. It was finally time to move out though.DAVID B. | Overall Experience
El cliente no dejó un comentario.Trey L. | First Impressions
El cliente no dejó un comentario.GARY L. | Overall Experience
Thank you for such good service.Matthew B. | Overall Experience
I Farris Hodges to say that everything when well your staff was great thank you very muchFarres H. | First Impressions
El cliente no dejó un comentario.Natasha M. | Overall Experience
El cliente no dejó un comentario.Brian S. | First Impressions
El cliente no dejó un comentario.Andrew M. | Overall Experience
The manager was very professional and courteous and so was staff.lamont h. | Overall Experience
El cliente no dejó un comentario.Paul L. | Overall Experience
N/aLERLENE J. | First Impressions
The move went very well with no real problems. I was pleased with the movers who filled our 10x10 unit very quickly, packing the furniture in very well.Donald H. | Online Move In
Reggie is a great customer service associate. He was pleasant and a great person to deal withwilliam c. | Overall Experience
Staff was very helpful, I think maybe extend hours of operation to 8 or 9pmHector S. | Overall Experience
Frustrating to have to run down the hall to activate lights. My unit, 1145, was in a very dark spot. Having to continually go down the hall to activate the lights qwas time consuming, bothersome qand dangerous.Louis B. | Overall Experience
I needed to store my belongings for a while and UHaul storage had great options and when I needed to downsize the storage unit, it was easy. I was pleased with the storage unit - especially for having temperature control options. Also offered pest control, so I knew my belongings were safe while I had them in storage. The location I chose was convenient and the staff was professional and polite whenever I needed to communicate with them.Lori S. | Overall Experience
Mrs. Walsh was outstanding and went above and beyond.JOAQUIN V. | First Impressions
I'll be storing my belongings with U-Haul with their climate control cubicles, it's a safe place to lock up your belongings. Thank you for your help.DANNY T. | First Impressions
It's a one stop shop! It made the moving process very easy for me.casey r. | First Impressions
El cliente no dejó un comentario.Hollie F. | First Impressions
Very nice people support the company Does the best in the business to have Very nice people and very nice attention to the clients I’m so very happy thank you very much everyonemichelle f. | Overall Experience
If I gave you five stars it would leave you nothing to improve on. The only complaint I could have is the amount of time I had to stand in line before speaking with a representative. You all are rockstars and keep doing what you're doing because your killing it! The staff here is friendly, positive, and super courteous! Thank you for such incredible service!Roxanne M. | First Impressions
Staff must be able to answer phone calls. Having to put up with very long hold time with the call center is a very negative experience and is what I will also tell anyone who asks. All staff needs is for a person to have a portable phone with them. This would enhance the customer experience. I suggest you call your local facility and time how long it takes to speak with someone at that location.Tim L. | Overall Experience
thanks uhaul people for your kindness and helpfulnessGloria M. | First Impressions