Customer Reviews for U-Haul Moving & Storage of Round Rock

5,879 reviews

1535 Round Rock Ave   Round Rock, TX 78681

(512) 218-9099

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(512) 218-9099

1535 Round Rock Ave
Round Rock, TX 78681

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Victoria L.  |  Overall Experience 
Rating:
2.0

Sal was the worst jerk I have experienced in a long time. His attitude was horrendous and I am sure he did not process my refund correctly. He also refused to accept boxes that were purchased online without a printed receipt, which I have been given mixed messages about, because his "computer was slow." Someone also called and canceled one of my reservations who was not at all known by me or related to me, so I had to take a smaller trailer, but the $50 guarantee was not mentioned to me.

VIRGINIA W. 
Rating:
5.0

It's best to reserve local because the call center gives misinformation

LENNY L. 
Rating:
3.0

Customer did not leave a comment.

Mary C. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Great Facility & staff. They are helpful instead of busy.

Carl R.  |  Overall Experience 
Rating:
2.0

Colored lady completely rude. Mad a mockery of my last name. Even after correcting the pronunciation with she kept calling me Spider-Man instead of Schluderman. You will not get my business anymore as long as she works there. See your Yelp reviews in the next day or two when I post it

BRUCE S. 
Rating:
3.0

Customer did not leave a comment.

Maria M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Chelisa R. 
Rating:
5.0

Sal got the truck ready faster then Rick jumps into a Portal leaving Morty behind! It was waiting! Blankets were folded like starched pants. Don't let the construction fool you, the best treasure(moving truck wise) is behind the most treacherous paths. Take it slow and find the glory(blankets). Gold 6x12 open air trailer with a EZ load ramp. Wink wink!

JACOB W. 
Rating:
5.0

Will was great to work with. I will go back to him again for any needs I have. Thank you

RICKY D. 
Rating:
5.0

thank you very much

MOISES A. 
Rating:
5.0

Customer did not leave a comment.

Dan D. 
Rating:
5.0

Customer did not leave a comment.

NEIL V. 
Rating:
5.0

Employees were very Professional & Personable.

ROBERT H. 
Rating:
5.0

Brandon helped me during pick up and was extremely helpful and friendly. Also, during drop the two employees working were amazing and friendly. The man helped me back the trailer into the spot without hesitation! Overall, all three employees I encountered were awesome!

DILLON B. 
Rating:
5.0

Customer did not leave a comment.

Jeff S. 
Rating:
5.0

Keela was super friendly and knows her stuff! She helped us get our trailer hitched even though it wasn't easy. I would definitely recommend this location. The trailer was perfect for the job we were doing. All around great experience from reserving online to drop off.

LOUIS F. 
Rating:
4.0

Customer did not leave a comment.

MARIO L. 
Rating:
3.0

Customer did not leave a comment.

MANIKANDAN R. 
Rating:
5.0

Customer did not leave a comment.

Fernando R.  |  Overall Experience 
Rating:
5.0

Everything was great

STACEY L. 
Rating:
3.0

I have been billed for 2 extra days despite that I turned it in on the day due. Seems that the location didn't put in the system that the trailer was turned in.

DENISE N. 
Rating:
5.0

Every thing was Great.

PEGGY H. 
Rating:
5.0

This was a last minute “hey I see it, can I rent it” type moment. Of course they said YES! J.J. Walked through and said hi. We talked some deals and looked at some wheels. Ok the wheel part might not have happened. Some day I will rent and buy enough form this location and, Uhaul overall to be granted an honorary “Golden 6X12 open air trailer with an EZ load ramp”. Did I say that out loud. Thank you for always being a breeze to work with.

JACOB W. 
Rating:
3.0

Sal was an absolute horror, but most of the other staff was wonderful. The refund Sal processed has not shown up on my credit card and I do not trust that he did it correctly. He was ugly and rude to deal with and refused to accept returned boxes because "the computer takes too long." He was an absolute jerk.

VIRGINIA W. 
Rating:
5.0

None - staff was visibly "taxed" on an early Saturday morning with limited staff but did an excellent job of being professional, cooperative, and courteous. I did my part in online check in to streamline counter time. Drop off was also uneventful, attendant met me outside as I was backing in the trailer and I was disconnected and on my way in a matter of minutes.

David C. 
Rating:
3.0

The trailer worked for the purpose. I turned it in at 10am today but still have not received the receipt

DOUGLAS F. 
Rating:
5.0

Customer did not leave a comment.

MAHESH MUDDEGOWD H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

REMETHIA B. 
Rating:
5.0

Customer did not leave a comment.

wesley P. 
Rating:
5.0

Customer did not leave a comment.

Devin D. 
Rating:
5.0

The rep that helped with the order did a great job. Very helpful and courteous

IMTIAZ H. 
Rating:
5.0

Jian?? who helped me was very nice, helpful and had a good sense of humor. It was a pleasure to work with him.

MARY M. 
Rating:
5.0

Customer did not leave a comment.

OSCAR O. 
Rating:
4.0

The U-Haul we got was good but it was a Gas Hog!

CATHERINE A. 
Rating:
1.0

It took 15 minutes to pick up my rental and another 45 to drop it off

Zach H. 
Rating:
5.0

Very curtious and very present full and would always return to this location.

DANIEL M. 
Rating:
4.0

You did not have enough staff at times such that there were long waits for service. Once I was at the service desk, service was fine.

SHEILA H.  |  Overall Experience 
Rating:
5.0

Everyone was very helpful

Susan L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEPHEN C. 
Rating:
5.0

the staff was very helpful and knowledgeable.

STEVEN S. 
Rating:
5.0

Customer did not leave a comment.

Kristal H. 
Rating:
3.0

Customer did not leave a comment.

Kenneth C. 
Rating:
5.0

Customer did not leave a comment.

Jack C. 
Rating:
5.0

Well organized and professional crew. Reggie, the manager was very helpful!

JOHN R. 
Rating:
5.0

The people at this local are really great. Extremely helpful with all the changes that I had to make due to dealing with realtors and lawyers. They did everything I asked and never missed a beat .

JIM M. 
Rating:
5.0

I was a little disappointed that the trailer electrical hook-up wasn't mounted, but just left dangling (secured with zip-ties). A mount looks better and a trailer can be connected without using two hands.

Randolph M. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Hollie B.  |  Online Move In 
Rating:
5.0

The telephone service to the main U-Haul number is horrible. Very difficult to get in touch with anybody when you need to. Online service got everything wrong. Drop off location was misinformed of the Drop off date and was calling me telling me I was extremely late. I only had the trailer for one day.

WILLIAM D. 
Rating:
3.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

Nothing… keep doing what your doing

NATALIE B. 
Rating:
4.0

Get more staff.

MEGAN B. 
Rating:
3.0

Customer did not leave a comment.

SWAPNIL T. 
Rating:
4.0

Quick and easy

MIRANDA D. 
Rating:
4.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

Winter E. 
Rating:
5.0

Customer did not leave a comment.

Keith B. 
Rating:
5.0

Customer did not leave a comment.

Leslie G. 
Rating:
5.0

Customer did not leave a comment.

Harold K. 
Rating:
4.0

Customer did not leave a comment.

GILBERT V. 
Rating:
5.0

Customer did not leave a comment.

Emmanuel C. 
Rating:
5.0

You can actually let people know about the limitations of the equipment. It rained the entire way to my destination and I incurred several hundred dollars in damages to my personal property.

MATTHEW M. 
Rating:
5.0

Nice staff Kelita Trotter was especially helpful I will rent again from you when i need another motorcycle trailer for vacation.. Mark V

Mark V. 
Rating:
5.0

Customer did not leave a comment.

Keith W. 
Rating:
5.0

Customer did not leave a comment.

Gilbert C. 
Rating:
3.0

I was not given an a dolly that I had reserved and by the time I noticed I was already at my move location and it made my move very hard. When I arrived back at the location and asked for a discount to help for the inconvenience of not having a dolly he straight up said no way and all he could do was not charge me for the dolly. I am one person that had to do a move by myself without a dolly and all he could say was “nope” to me asking for a $9 discount….not impressed.

KIMBERLYFRANCES P. 
Rating:
5.0

Great job

CHARLES H. 
Rating:
5.0

Customer did not leave a comment.

Daniel F. 
Rating:
5.0

T the employees were very friendly and helpful. In and out in 15 minutes while other customers were als being attended to. Very well organized and knowledgeable team.

TED M. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

RODNEY F. 
Rating:
5.0

Customer did not leave a comment.

DAVID V. 
Rating:
5.0

Everyone there worked quickly, very knowledgable and professional as well as personable. Made the move very easy!

SARAH H. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
4.0

Customer did not leave a comment.

JENNEFERE M. 
Rating:
5.0

Customer did not leave a comment.

Kent D. 
Rating:
5.0

Everyone at the store was so helpful and gave great customer service.

Terri P. 
Rating:
5.0

Attendant hooked up and checked out my rental trailer, and when I returned, another attendant disconnected the trailer and I was gone very quickly.

RANDY M. 
Rating:
5.0

Very friendly and helpful

RAFAEL T. 
Rating:
5.0

Customer did not leave a comment.

Lynn R. 
Rating:
5.0

Sal was great! So kind and has such patience.

Sandra J. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA P. 
Rating:
5.0

Customer did not leave a comment.

TIANA S. 
Rating:
3.0

It was hard getting in and out of the parking lot and then their not being enough spaces to park made it a bit frustrated

Amy M. 
Rating:
5.0

This one was so so clutch! I'm telling you. 1 call 4 offers and of course Round Rock Ave has the goods! And all the trimmings this time. That truck was a beast! Filled to the brim and a smooth ride to boot! I feel like you know who was on the other end of that call! Reggie of course. I brag about everyone that works here. Thank you for all your hard work!

JACOB W. 
Rating:
5.0

Customer did not leave a comment.

PATRICK S. 
Rating:
5.0

Customer did not leave a comment.

STANLEY C. 
Rating:
2.0

Girl working counter was very rude and disrespectful. She needs customer service training. I told the manager about her behavior.

KELLY J. 
Rating:
5.0

What can I say about this location that I haven't said before. Everything!!!!!! Got in line. The wait was short. Spoke with Reggie. Of course he has the goods! Blankets and all. We passed them out to homeless people. Ok we did not do that. But if it was colder outside you bet we would. Uhaul and I and Reggie will rule the world with our charity.

JACOB W. 
Rating:
5.0

I had the best ever services with Salvador and his team

ANA D.  |  Overall Experience 
Rating:
3.0

Please make sure the equipment is suitable for someone to rent. When you have a blowout on the trailer, and the U bolts are dragging on the ground, it's pretty dangerous for other drivers when there's a car on the trailer. Is a very dangerous situation overall. I was stuck on the bridge halfway in the right lane and because the U-boats were on the ground, I could not get out of the way. The entire situation was not a safe situation for anyone. That trailer should never been rented to anyone at all.

Ryan L. 
Rating:
4.0

Customer did not leave a comment.

Iulian D. 
Rating:
5.0

Customer did not leave a comment.

LUISA P. 
Rating:
4.0

The morning crew (I picked up at 0900) were barely functional. I was ignored by two of the employees, and waited a long time for one guy to check me out. I had done the online check-in. The return group were EXCELLENT. Cheerful and very helpful. I dropped off the trailer at ~ 1730 hrs.

DAVID E. 
Rating:
5.0

Customer did not leave a comment.

ROBERT T. 
Rating:
5.0

Customer did not leave a comment.

Craig W. 
Rating:
4.0

Right now the road is undergoing construction and so it's not your fault but your location is not very accessible.

ROGER S. 
Rating:
5.0

Customer did not leave a comment.

EMMETT G. 
Rating:
5.0

Staff is really amazing!! I will def be back

Anne E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAVIER L. 
Rating:
5.0

Very quick drop off. We were in and out in about 3 minutes.

STUART T. 
Rating:
5.0

Customer did not leave a comment.

PRINCE S. 
Rating:
5.0

Customer did not leave a comment.

Fernando R.  |  First Impressions 
Rating:
5.0

The construction going on if front of this location makes it a little tough to get in and out of. Not of your doing but when they get it completed you will probably see more business.

CHARLES H. 
Rating:
5.0

Customer did not leave a comment.

Donnie T. 
Rating:
1.0

After receiving a text message to take the truck to a location (Pflugerville, TX) 15 miles away instead of the 2 miles (Round Rock, TX)that the closest Uhaul location, they would not accept the truck. We double checked the address that was on the text message which was correct, they still said it was to go to the rental location (Round Rock). I took it back but don't know why the sent me to the wrong location if the first place. This is the second time Uhaul has messed up and I will never use them again.

cliff C. 
Rating:
5.0

Customer did not leave a comment.

Rodrigo H.  |  Overall Experience 
Rating:
5.0

We need to move to a new unit that is double the size.

Eric C.  |  Online Move In 
Rating:
5.0

The staff was very helpful and friendly made the move less stressful thank you 😊

MARY S.  |  First Impressions 
Rating:
5.0

Storage facility and the employees were great!

Paul S.  |  First Impressions 
Rating:
5.0

One of the best experiences and all the right equipment

Carl R.  |  First Impressions 
Rating:
5.0

Quick and without any issues

JUAN P.  |  Overall Experience 
Rating:
1.0

I picked the wrong date and noone with customer service or the facility would help me change the date. The man at the facility was rude so I cancelled the unit and found somewhere else to store my stuff

Brittany N.  |  Online Move In 
Rating:
5.0

Reggie was knowledgeable, fun to work with, awesome employee. Thanks for making the start to moving Grandmas stuff fun!

JEFF W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jody m.  |  Online Move In 
Rating:
5.0

We rented space at the Round Rock location for many years. We only moved out simply because our business expanded and we needed a more central storage location. I highly recommend!

The Pet G.  |  Overall Experience 
Rating:
5.0

There are many other storage units I just keep coming right back to U-Haul it's my favorite it's the only one I appreciate you all being there for me thanks have a blessed day

DANNY T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEFFERY M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hector P.  |  Overall Experience 
Rating:
5.0

Staff were knowledgeable, friendly, and quick to serve. Keep up the great work!!

TANNA M.  |  First Impressions 
Rating:
5.0

Very helpful and friendly! Great staff!

Dana S.  |  Overall Experience 
Rating:
5.0

The guy who helped me was OUTSTANDING!! Thank you for everything :)

Amy P.  |  First Impressions 
Rating:
4.0

My storage room still had the green zip tie thing attached through the lock hole so I had to remove it myself. The building access instructions I received online and in text message weren't clear so a representative explained how to get in.

Joe G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Joseph K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mark P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rozanna H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anne E.  |  First Impressions 
Rating:
3.0

Moving blankets in the hallway made it tough to roll my cart past. Rat trap and printer in the storage unit. Placed printer in hallway

Pamela E.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

TERESA C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marc M.  |  First Impressions 
Rating:
2.0

Service was good in that the attendants help us with our problem and let us visit the place when could make a decision that mate our needs.

DWIGHT M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tamara T.  |  First Impressions 
Rating:
5.0

We ordered a unit online. When the movers arrived at Uhaul, they telephoned me and stated that we needed a larger unit. JJ the manager, updated our unit to the proper size instantly. We really appreciate his service, our movers delivered our items without delay.

STEPHEN P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Marco V.  |  First Impressions 
Rating:
5.0

It was the end of the day but the staff was patient and extremely pleasant.

MARVONA S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melinda S.  |  First Impressions 
Rating:
5.0

The staff was friendly and very helpful 🙂

Darius C.  |  First Impressions 
Rating:
5.0

N/a

LERLENE J.  |  First Impressions 
Rating:
5.0

It's a one stop shop! It made the moving process very easy for me.

casey r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID B.  |  First Impressions 
Rating:
4.0

If I gave you five stars it would leave you nothing to improve on. The only complaint I could have is the amount of time I had to stand in line before speaking with a representative. You all are rockstars and keep doing what you're doing because your killing it! The staff here is friendly, positive, and super courteous! Thank you for such incredible service!

Roxanne M.  |  First Impressions 
Rating:
5.0

Staff is profession and made me feel at ease during the difficult period of transitioning from Houston to Round Rock.

Marles C.  |  First Impressions 
Rating:
5.0

Excellent customer service! Answered all of my questions and walked me through the process of using the UHaul electronic card to enter the storage facility (twice)!

Jennifer P.  |  First Impressions 
Rating:
5.0

All were very attentive,helpful and kind

Maria G.  |  First Impressions 
No reviews have been submitted for this location.

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