Great
julia l. | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Rose City
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
I haven't moved in yet but when I do I will tell you more.
julia l. | First ImpressionsN/C
Jeff S.Everything was as it should be! Employees were very helpful & polite!!
Sean A.N/C
MONICA H. | First ImpressionsMy storage was broke into the let anybody in and won't help u when this happens they won't check the cameras because they say they don't know what day it happened
Amy U. | Overall ExperienceThe lady that as she said was in charge was very rude. I have never had anyone treat me as she did today. As long as she is there I will not rent from that location. I will go other store.
Jerry B.Customer service was poor and non-factual
Clark M.Rip off they add extra cleaning fees even after you've cleaned vehicle TWICE! Run far from this location
Brian O.I was not able to pick-up the truck at that location. Your app would not allow me to use my phone. Your customer service was NO help and I had to go to another location across town. Very unsatisfied with your Tyler location
Araminta R.Excellent service. Great pickup
Christopher H.Very knowledgeable and got me in and out in no time. Very personable.
Christine G.Great Service..
Fabian C.Quick and professional
Thomas M.My reservation was not available at the pick time and location so we were delayed a full day in our moving schedule. I made the reservation a week in advance so I'm not sure what happened. It was difficult to get someone on the phone to help but when I did they were helpful. We did try the online pick up after the first pick was not available in time and that did not work at all. The truck itself was handed to us dirty and with only a partial tank of gas due to the quick turn over at the pick up location.
Nicole F.Make it Quicker and easier when returning item, after office has closed.
Cindy C.Prompt friendly service. Super easy and smooth drop off. Good location and plenty of parking.
Robert F.Keep the staff you have they know their job and they Make it easy on us
yvonne I.Employees gave me a quote charged me more than quoted. Made me downgrade from a bigger truck to a smaller truck after we went through payme t and everything saying they couldn't have truck ready by when I needed it. Promised me other truck would be ready by 7am it was not. This location has very poor customer service. The employees lack the knowledge to do their job correctly. Avoid this store ar all cost!!!
john W.Helpful and friendly staff.
Dustin A.I pulled in, as someone else was pulling off with a trailer, attendant flagged me in, ground guided me backing up, unhooked, took pics, asked how trip went and how the trailer performed, shook my hand, and off I went.. Very painless.
John W.Employees very friendly and let me go put gas in after forgetting to refuel after being 30 min late getting it back. Will definitely do business again.
Robin B.The lady that helped us was very very good. We would rent from her anytime.
Jerry B.Truck windows were filthy. App was unusable for checkout and checkin.
Nathaniel B.The young lady was very helpful.
James G.Great customer service, loved the trailer so easy to pull.
Kathryn V.Jimmy was awesome, could not ask for more!
don S.Nothing. Rented several times and staff always friendly and knowledgeable
TAMMY L.Ninguno
Judy L.Mistakes were made, I was over charged. My money was being refunded and i was not able to use $200 during a crisis because of mistakes. It took an hour to get going and i was over charged on insurance so i asked to cancel and start over because i was quoted differently online.
Ashley S.The trucks were older , but severed heir purpose, my email said to get there 10 minutes early to not get in my time but they didn't open tell 9am exactly.
Joey A.Impeccably friendly
MATTHEW T.Nada
Todd J.First location didn't have my truck I had reservations for so got sent to a new one and then they didn't have my dolly that I needed. Overall bad experience
Chelsea M.Mr. Jimmy works by himself. He was very kind. He really needs someone to help him at his location. Uhaul is very busy, especially on the weekends. Get him some help. Thank you.
Angela S.Nothing. It went as I had hoped.
Grant D.Very easy
Sandra K.I don't think you could improve.
Cheryl Y.Bradley and Paige were excellent. They took care of us and they were friendly, concerned, and courteous. Thank you for making this transition smooth and easy as possible!! Tonya Pettie
Tonya P. | First ImpressionsUneventful, we just returned the truck without incident.
Rebecca D.Friendly and very professional
Douglas A.The entry point and place to go to find the office could be better marked.
RUSS K.My chart said the tank was full. I only drove 19 miles and it took more than 6 gallons, over$22 of fuel. That's only 3 mpg. That truck was not full! Money is too tight to waste it like this.
CASEY M.Jimmy at the front was a great help, very nice and helpful while we were there we had a lot of customers come in at once and jimmy let him know he would help them as soon as possible, for a Saturday morning I think they should have more help it's so much for just one person all at once.
VIOLET A.Sometimes really difficult to get in touch with personnel on phone. I lived out of town and couldn't always physically go to Tyler.
Alyse B. | Overall ExperienceThe manager and staff were verry helpful. You should be proud of these people
Larry C. | Overall ExperienceNo problems.
Harold B. | Overall ExperienceDarren and James helped me very much am going thru some things in my life right now they were a blessing and the owner is a very understanding and good man thank yall very much
Jared S. | First ImpressionsVery good
DANIEL M. | Overall ExperienceThey kindly processed my storage agreement by phone to accommodate my late arrival. Very helpful!
Erin P. | First ImpressionsMr John was amazing and any situation that came about, he handled with grace and experience. The facility is well kept and clean.
Lakesha J. | First ImpressionsMy first time ever having to get a storage!!! My go to place hands down!!!
Lakreshia T. | Overall ExperienceThe your employees was helpful and knowledgeable with your policy. At both locations (Dallas &Tyler). I thank you for a pleasant experience which made my moving experience more manageable.
Cheryl W. | Overall ExperienceThis facility is difficult to enter and exit with trailers and moving vans. They should buy some of the empty parking lot next door to store the Uhaul trucks. The staff was excellent tho!
martha a. | First ImpressionsJohn and James were awesome. Very helpful and attentive. So nice! I couldn't believe it! We came from out of town and had reservations for 2 storage units, one came with the truck rental and the other we had to reserve separate because we had so much stuff. John arranged for us to use one larger! Just very kind and respectful guys. I'll definitely use this location again if needed.
Sherrie B. | Overall ExperienceJohn is a life saver! He immediately identified with what all I needed and was able to accommodate. My most sincere appreciation for John and James!
Sherrie B. | First ImpressionsFriendly staff and the best price. So glad I stopped by.
robin e. | First ImpressionsN/C
Betty W. | Overall ExperienceJames and John where very polite helpful and caring. They where very professional and polite. I have no complaints the place was clean and the pricing was affordable. I would definitely recommend this facility.
Detra C. | First ImpressionsUnit was already overpriced, then the rent was raised
Skylin W. | Overall ExperienceGreat service... Just had to wait on getting my unit cleaned for awhile.
Betty W. | First ImpressionsJames was very helpful and I would definitely recommend the service to others.
Carleisha J. | First ImpressionsMr. John was exceptional and very helpful.
Tiketa O. | First ImpressionsI would come back because of the helpfulness of the staff and because when you call the number a person at the actual store picks up. They've been the most helpful staff I would imagine in a storage facility.
josh d. | Overall ExperienceJohn and Jimmy went out of their way to help us with our needs.
Mary N. | First ImpressionsNeed to fix the pot holes
Paul D. | Overall ExperienceMy only complaint is I reserved online, but when I arrived, the unit was not available even though I had a reservation. Luckily, staff at location were able to provide a different unit.
CHLOE P. | First ImpressionsGreat place and Great people
JESSICA T. | Overall ExperienceThank you James for all your help!!! 😊
Heath Z. | Overall ExperienceJimmy and John were there when we arrived. They were excellent. Great customer service and fast. Very informative and helpful in there work place and I instantly felt comfortable with my storage unit.
JESSICA T. | First ImpressionsExtraordinario servicio al cliente
ED G. | Overall ExperienceStaff was very friendly and helpful. Would definitely recommend this facility.
Kevin L. | First ImpressionsGate access was not working. I will have to go back To get a gate key.
Paul D. | First ImpressionsI was a customer for 8 years and was always treated with kindness. The employees were like family to me. Kat and Mr. John were the best.. Thanks again for securing my items. Apj
APRIL J. | Overall ExperienceSafe and secure location. Staff was always helpful and friendly.
gail b. | Overall ExperienceEverything great communication great
richard j. | First ImpressionsEverything was great from the first phone call to the dropping off the truck. A storage unit was included at no charge. I got more than I expected and pick up was as easy as the drop off. Great organization.
ED G. | First ImpressionsWas not happy that monthly rent is not pro rated if moving within that monthly payme t sur date. I paid for 28 days that i didnt use the unit, missed by 2 days. I feel this is unprofessional, unethical, as well as not the norm for the industry. Therefore i wouldn't recommended to others based on this.
Michelle B. | Overall ExperienceJames was EXCELLENT!!! He went over and beyond his duty!! He was very helpful!! We give him kudos and more kudos!!! He deserves a RAISE!!! THANKS FOR EMPLOYING SUCH A PLEASANT, COMPASSIONATE PERSON!!
Lauretta L. | First ImpressionsGood experience here! I had a climate air storage and it was great. Never had any problems, went in and out spent hours at a time cleaning and organizing my storage, never had any problems.
TACARA M. | Overall ExperienceGood, clean, safe storage facility. It's easily accessible and staff was always friendly and accommodating. This facility met my temporary storage needs.
BILL B. | Overall ExperienceSometimes, not often, I had to wait to get in because of the narrow driveway. I never like where the exit card reader is located, it made you get out of the vehicle.
daniel l. | Overall ExperienceNo complaints here. Quick easy in and out got done with the move sooner than expected. 👍
Paul A. | First ImpressionsOnly had it for short term use but, everyone I encountered was very helpful in the move in process and move out was a breeze.
JASON H. | Overall ExperienceEveryone was nice and helpful while I was a customer the past few years. Gracias
DON O. | Overall ExperienceThe transition was smooth and quick.
Lindsey V. | First ImpressionsThank you all for the help and kindness.
Vina A. | Overall ExperienceDue too over charged my account in July and withdraw 2 times ...not happy... Bank charges...
Rhonda C. | Overall Experiencegood overall experience, systems down when went to get truck so bit of a wait but otherwise good.
Michelle B. | First Impressions24-hr unit access is great. Great customer service.
Tammy S. | First ImpressionsMr.Priebe was very helpful. He was absolutely great !
Alexis W. | First ImpressionsThe place leaked and two pieces of our furniture were damaged. We spoke with the insurance for the claim and we were given funds to replace the furniture.
Jonathan S. | Overall ExperienceThis was a great experience dealing with Kristin and the staff. Thank you very much.
Ed S. | Overall ExperienceEnjoyed the people in office grounds feel safe
ALLEN H. | Overall ExperienceJames is great, it's always a pleasure dealing with him.
Maria C. | Overall ExperienceVery helpful people to deal with. We had 0 issues. I highly recommend Rose City Uhaul. Bill Butler
BILL B. | First ImpressionsThe guy at the desk was very helpful and polite. Enjoyed his personality. We arrived right on time and the location didn't have our information and he still took care of us.
eric a. | First ImpressionsThank you, Anna Williams in VA and John Priebe in TX for your awesome assistances with my move. My experience with U-Haul during my move to Texas was a God send experience. Thank you everyone again.
Vina A. | First ImpressionsThis facility looks a bit older and run down but it actually is not....once inside I found the units are very nice and clean. The manager was so friendly and helpful. A win win all around.......
james a. | First ImpressionsBetter than it was,,
BRET P. | Overall ExperienceGracias
coquease l. | Overall ExperienceI had no problems grate place to store your stuff!!!😎
Henry S. | Overall ExperienceKristin was very kind and professional, informative and was able to arrange a second unit for me. Great experience thru the whole process.
Karen S. | First ImpressionsExcellent staff and facilities.
Rick H. | Overall ExperienceA very good storage facility and well knowledgeable staff. Would recommend anyone that want to store your items in a clean and safe place. Cynthia Logan.
Cynthia L. | Overall ExperienceA little water damage from a leak from the unit next to mine.
Sharon B. | Overall ExperienceFriendly and professional staff
Cleveland H. | Overall ExperienceI came out to my storage unit, behold there was a padlock on the door. I wasn't inform as of when l rented, that empty storage is not made use of will locked by the management at the end of the day.
RAPHEAL E. | First ImpressionsGreat customer service.
Susan M. | Overall ExperienceThe staff was great , they were very helpful when I needed to ask questions.
Theresa L. | Overall ExperienceSince I cancelled this entire reservation over a month ago, there is nothing to grade your service on except for lack of knowledge.
Helena R. | ReservaciónAmanda and James were very professional when helping me get situated with my storage unit. They went above and beyond to make sure that I was taken care of and answered every question that I had.
Ericka J. | First ImpressionsNo comment
Lynn v. | Overall ExperienceAll staff was very professional and friendly, would highly recommend to anyone
wayne s. | Overall ExperienceGreat storage facility. Staff is very friendly and accommodating for special requests. They have security type locks to purchase for your storage unit.
Cheryl F. | Overall ExperienceI would highly recommend this storage facility the staff was very friendly and took the time and patience with me and explain all unit's so that I would get only what I needed.
Sally J. | Overall ExperienceI was happy with the service and the price. I will recommend this place to my friends and family and in the future If I need more storage and space I will gladly come back to this place. ¡Gracias!
Jonathan N. | Overall ExperienceSucks owner rude
kyle w. | Overall ExperienceChose it for the convenience. No issues.
maudrey h. | Overall ExperienceThe person helping us was so nice and informative.
Rachel F. | Reservación