Truck windows were filthy. App was unusable for checkout and checkin.
Nathaniel B.Customer Reviews for U-Haul Moving & Storage of Rose City
Testimonials From Recent Customers
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The young lady was very helpful.
James G.Great customer service, loved the trailer so easy to pull.
Kathryn V.Jimmy was awesome, could not ask for more!
don S.Nothing. Rented several times and staff always friendly and knowledgeable
TAMMY L.Ninguno
Judy L.Mistakes were made, I was over charged. My money was being refunded and i was not able to use $200 during a crisis because of mistakes. It took an hour to get going and i was over charged on insurance so i asked to cancel and start over because i was quoted differently online.
Ashley S.The trucks were older , but severed heir purpose, my email said to get there 10 minutes early to not get in my time but they didn't open tell 9am exactly.
Joey A.Impeccably friendly
MATTHEW T.Nada
Todd J.First location didn't have my truck I had reservations for so got sent to a new one and then they didn't have my dolly that I needed. Overall bad experience
Chelsea M.Mr. Jimmy works by himself. He was very kind. He really needs someone to help him at his location. Uhaul is very busy, especially on the weekends. Get him some help. Thank you.
Angela S.Nothing. It went as I had hoped.
Grant D.Very easy
Sandra K.I don't think you could improve.
Cheryl Y.Bradley and Paige were excellent. They took care of us and they were friendly, concerned, and courteous. Thank you for making this transition smooth and easy as possible!! Tonya Pettie
Tonya P. | First ImpressionsUneventful, we just returned the truck without incident.
Rebecca D.Friendly and very professional
Douglas A.The entry point and place to go to find the office could be better marked.
RUSS K.My chart said the tank was full. I only drove 19 miles and it took more than 6 gallons, over$22 of fuel. That's only 3 mpg. That truck was not full! Money is too tight to waste it like this.
CASEY M.Jimmy at the front was a great help, very nice and helpful while we were there we had a lot of customers come in at once and jimmy let him know he would help them as soon as possible, for a Saturday morning I think they should have more help it's so much for just one person all at once.
VIOLET A.I ordered an appliance dolly but the store didn't have any available when I arrived. I wish I would have been told that when I booked the reservation online.
Michael L.No complaints at all. Was very courteous.
KENNETH T.Everthing was good thank u
JERRY G.Do walk around with customers every time. This location tried to blame me for damage on a truck that was there when I got it. Then tried to blame me for not doing a walk around ( that's how I learned the term) Then after I followed the instructions of an employee I was asked why I didn't do it a different way. I DONT WORK for Uhaul and hadn't rented one since 2015 and that was in Dallas!!!
FLESHIA J.Employees was polite courteous helpful. Good experience
MICAELA M.The representative was courteous and very helpful. Made the process very easy. Would definitely use this location again for rentals.
MAYRA A.No need to improve because I think all is well.
Shqunta B.Very nice and helpful staff
Laronda S.I've used U-Haul several time and this place had the best customer serves.
Keith G.Great service
DENNIS T.Nothing. Customer Service was Exemplary! Keep doing what you are doing.
Marquetta E.Revaluation of rates per mile
CLEVE F.The service and equipment was great!! Very nice staff!
Tiffany W.Relax the 24 hrs return rule. Implement a 1 to 2 hour buffer. Unexpected things happen. In my situation, the federal holiday closure impacted my offloading time.
JAMESW B.Outstanding location did a great job!!!
KEITH S.This was an amazing experience, mainly due to the service provided by "Darren". He was courteous, professional and very thorough in his communications. He was VERY impressive!
LUCIEN D.All of the people I spoke to were so courteous & helpful! I haven't seen customer service like this in a long time. They were so friendly that you can tell they really want your business. God willing, I will be back to use this uhaul & highly recommend using them!
MELINDA D.Can't think of anything
CRISTEN M.Sometimes really difficult to get in touch with personnel on phone. I lived out of town and couldn't always physically go to Tyler.
Alyse B. | Overall ExperienceThe manager and staff were verry helpful. You should be proud of these people
Larry C. | Overall ExperienceGreat service, Darren was wonderful and helpful.
Thomas H.I was promised a refund of $20 but they never kept their word
Ryland S.Best uhaul owner/host I've ever seen, I hope to see again soon my friend! Zee Roma's
Njazi H.I got off the Greyhound Bus at 2616 West Gentry Pkwy. in front of the U Haul Store Only to fined it was CLOSED when I made My Reservation they didn't say anything about being Closed I had to walk 4 miles to another U Haul Location to get a truck and then drove to another location to a car trailer. Maybe A Heads Up Next Time Please
Paul B.No problems.
Harold B. | Overall ExperienceMr.John absolutely top notch sale representative!!
Carlos E.Fantastic Experience, Manager and Staff!
TAFT III R.I was instructed to go to location on Gentry on Friday at 4:00 to pick up my u-haul. When I got there location did not have anyone present - I arrived at 3;50 pm. Sign said open till 4:30 on door So needless to say I didn't get a uhaul. But I called 1 800 number and they made a reservation for me for Saturday at location 411 N NW loop 333 and they were fabulous! So all turned out excellent but stay away from Gentry location!!
dennis L.The truck walked all over the road. I was very nervous driving this thing. When you add a little wind with a road walking truck…. Bad combination. It was not safe at all
Brent H.Always professional and patient and friendly service in this location, I've used their service for 5 yrs every time I've moved !!
Kisha W.Darren and James helped me very much am going thru some things in my life right now they were a blessing and the owner is a very understanding and good man thank yall very much
Jared S. | First ImpressionsVery good
DANIEL M. | Overall ExperienceThey kindly processed my storage agreement by phone to accommodate my late arrival. Very helpful!
Erin P. | First ImpressionsMr John was amazing and any situation that came about, he handled with grace and experience. The facility is well kept and clean.
Lakesha J. | First ImpressionsMy first time ever having to get a storage!!! My go to place hands down!!!
Lakreshia T. | Overall ExperienceThe your employees was helpful and knowledgeable with your policy. At both locations (Dallas &Tyler). I thank you for a pleasant experience which made my moving experience more manageable.
Cheryl W. | Overall ExperienceThis facility is difficult to enter and exit with trailers and moving vans. They should buy some of the empty parking lot next door to store the Uhaul trucks. The staff was excellent tho!
martha a. | First ImpressionsJohn and James were awesome. Very helpful and attentive. So nice! I couldn't believe it! We came from out of town and had reservations for 2 storage units, one came with the truck rental and the other we had to reserve separate because we had so much stuff. John arranged for us to use one larger! Just very kind and respectful guys. I'll definitely use this location again if needed.
Sherrie B. | Overall ExperienceJohn is a life saver! He immediately identified with what all I needed and was able to accommodate. My most sincere appreciation for John and James!
Sherrie B. | First ImpressionsFriendly staff and the best price. So glad I stopped by.
robin e. | First ImpressionsN/C
Betty W. | Overall ExperienceJames and John where very polite helpful and caring. They where very professional and polite. I have no complaints the place was clean and the pricing was affordable. I would definitely recommend this facility.
Detra C. | First ImpressionsUnit was already overpriced, then the rent was raised
Skylin W. | Overall ExperienceGreat service... Just had to wait on getting my unit cleaned for awhile.
Betty W. | First ImpressionsJames was very helpful and I would definitely recommend the service to others.
Carleisha J. | First ImpressionsMr. John was exceptional and very helpful.
Tiketa O. | First ImpressionsI would come back because of the helpfulness of the staff and because when you call the number a person at the actual store picks up. They've been the most helpful staff I would imagine in a storage facility.
josh d. | Overall ExperienceJohn and Jimmy went out of their way to help us with our needs.
Mary N. | First ImpressionsNeed to fix the pot holes
Paul D. | Overall ExperienceMy only complaint is I reserved online, but when I arrived, the unit was not available even though I had a reservation. Luckily, staff at location were able to provide a different unit.
CHLOE P. | First ImpressionsGreat place and Great people
JESSICA T. | Overall ExperienceThank you James for all your help!!! 😊
Heath Z. | Overall ExperienceJimmy and John were there when we arrived. They were excellent. Great customer service and fast. Very informative and helpful in there work place and I instantly felt comfortable with my storage unit.
JESSICA T. | First ImpressionsExtraordinario servicio al cliente
ED G. | Overall ExperienceStaff was very friendly and helpful. Would definitely recommend this facility.
Kevin L. | First ImpressionsGate access was not working. I will have to go back To get a gate key.
Paul D. | First ImpressionsI was a customer for 8 years and was always treated with kindness. The employees were like family to me. Kat and Mr. John were the best.. Thanks again for securing my items. Apj
APRIL J. | Overall ExperienceSafe and secure location. Staff was always helpful and friendly.
gail b. | Overall ExperienceEverything great communication great
richard j. | First ImpressionsEverything was great from the first phone call to the dropping off the truck. A storage unit was included at no charge. I got more than I expected and pick up was as easy as the drop off. Great organization.
ED G. | First ImpressionsWas not happy that monthly rent is not pro rated if moving within that monthly payme t sur date. I paid for 28 days that i didnt use the unit, missed by 2 days. I feel this is unprofessional, unethical, as well as not the norm for the industry. Therefore i wouldn't recommended to others based on this.
Michelle B. | Overall ExperienceJames was EXCELLENT!!! He went over and beyond his duty!! He was very helpful!! We give him kudos and more kudos!!! He deserves a RAISE!!! THANKS FOR EMPLOYING SUCH A PLEASANT, COMPASSIONATE PERSON!!
Lauretta L. | First ImpressionsGood experience here! I had a climate air storage and it was great. Never had any problems, went in and out spent hours at a time cleaning and organizing my storage, never had any problems.
TACARA M. | Overall ExperienceGood, clean, safe storage facility. It's easily accessible and staff was always friendly and accommodating. This facility met my temporary storage needs.
BILL B. | Overall ExperienceSometimes, not often, I had to wait to get in because of the narrow driveway. I never like where the exit card reader is located, it made you get out of the vehicle.
daniel l. | Overall ExperienceNo complaints here. Quick easy in and out got done with the move sooner than expected. 👍
Paul A. | First ImpressionsOnly had it for short term use but, everyone I encountered was very helpful in the move in process and move out was a breeze.
JASON H. | Overall ExperienceEveryone was nice and helpful while I was a customer the past few years. Gracias
DON O. | Overall ExperienceThe transition was smooth and quick.
Lindsey V. | First ImpressionsThank you all for the help and kindness.
Vina A. | Overall ExperienceDue too over charged my account in July and withdraw 2 times ...not happy... Bank charges...
Rhonda C. | Overall Experiencegood overall experience, systems down when went to get truck so bit of a wait but otherwise good.
Michelle B. | First Impressions24-hr unit access is great. Great customer service.
Tammy S. | First ImpressionsMr.Priebe was very helpful. He was absolutely great !
Alexis W. | First ImpressionsThe place leaked and two pieces of our furniture were damaged. We spoke with the insurance for the claim and we were given funds to replace the furniture.
Jonathan S. | Overall ExperienceThis was a great experience dealing with Kristin and the staff. Thank you very much.
Ed S. | Overall ExperienceEnjoyed the people in office grounds feel safe
ALLEN H. | Overall ExperienceJames is great, it's always a pleasure dealing with him.
Maria C. | Overall ExperienceVery helpful people to deal with. We had 0 issues. I highly recommend Rose City Uhaul. Bill Butler
BILL B. | First ImpressionsThe guy at the desk was very helpful and polite. Enjoyed his personality. We arrived right on time and the location didn't have our information and he still took care of us.
eric a. | First ImpressionsThank you, Anna Williams in VA and John Priebe in TX for your awesome assistances with my move. My experience with U-Haul during my move to Texas was a God send experience. Thank you everyone again.
Vina A. | First ImpressionsThis facility looks a bit older and run down but it actually is not....once inside I found the units are very nice and clean. The manager was so friendly and helpful. A win win all around.......
james a. | First ImpressionsBetter than it was,,
BRET P. | Overall ExperienceGracias
coquease l. | Overall ExperienceI had no problems grate place to store your stuff!!!😎
Henry S. | Overall ExperienceKristin was very kind and professional, informative and was able to arrange a second unit for me. Great experience thru the whole process.
Karen S. | First ImpressionsExcellent staff and facilities.
Rick H. | Overall ExperienceA very good storage facility and well knowledgeable staff. Would recommend anyone that want to store your items in a clean and safe place. Cynthia Logan.
Cynthia L. | Overall ExperienceA little water damage from a leak from the unit next to mine.
Sharon B. | Overall ExperienceFriendly and professional staff
Cleveland H. | Overall ExperienceI came out to my storage unit, behold there was a padlock on the door. I wasn't inform as of when l rented, that empty storage is not made use of will locked by the management at the end of the day.
RAPHEAL E. | First ImpressionsGreat customer service.
Susan M. | Overall ExperienceThe staff was great , they were very helpful when I needed to ask questions.
Theresa L. | Overall ExperienceSince I cancelled this entire reservation over a month ago, there is nothing to grade your service on except for lack of knowledge.
Helena R. | ReservaciónAmanda and James were very professional when helping me get situated with my storage unit. They went above and beyond to make sure that I was taken care of and answered every question that I had.
Ericka J. | First ImpressionsNo comment
Lynn v. | Overall ExperienceAll staff was very professional and friendly, would highly recommend to anyone
wayne s. | Overall ExperienceGreat storage facility. Staff is very friendly and accommodating for special requests. They have security type locks to purchase for your storage unit.
Cheryl F. | Overall ExperienceI would highly recommend this storage facility the staff was very friendly and took the time and patience with me and explain all unit's so that I would get only what I needed.
Sally J. | Overall ExperienceI was happy with the service and the price. I will recommend this place to my friends and family and in the future If I need more storage and space I will gladly come back to this place. ¡Gracias!
Jonathan N. | Overall ExperienceSucks owner rude
kyle w. | Overall ExperienceChose it for the convenience. No issues.
maudrey h. | Overall ExperienceThe person helping us was so nice and informative.
Rachel F. | Reservaciónexcellent service
VICKIE M. | ReservaciónIt was very easy to find and the staff was very helpful
Theresa L. | ReservaciónI liked the fact that it was easy to get to and easy to find.
Theresa L. | ReservaciónStaff was very helpful and friendly, made sure I had everything I needed.
Delphia Elizabeth B. | Overall ExperienceOutstanding
marcus v. | Overall ExperienceNinguno
GABRIELA V. | Overall ExperienceThe staff Amanda,James,Patrick & Christen were very sensitive to my needs. All of them were very helpful. Amanda has the best team I have ever encountered. James was a jack of all trades.
Carla W. | Overall ExperienceReally like doing business here people are very friendly knowledgeable and willing to help you I need my book that says a lot ....Keep it up you guys are doing great .
Richard F. | Overall ExperienceFront desk woman was amazing. We clicked right away both being transplants of Tyler. Very helpful & knowledgeable about the area.
KEONNA Q. | Overall Experience