Comentarios de los clientes para U-Haul Moving & Storage of Rose City

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Rose City

Clasificación general:

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VIRGINIA S.
Clasificación:

Fast, friendly service

Kristofer S.
Clasificación:

El cliente no dejó un comentario.

Michael C.
Clasificación:

El cliente no dejó un comentario.

Mark C.
Clasificación:

El cliente no dejó un comentario.

Kathy D.
Clasificación:

Even though I moved across town they have great customer service that will always have my business I give them *****

Gayle S.
Clasificación:

El cliente no dejó un comentario.

Tina H.
Clasificación:

The service ppl working were sliw and the older man was rude.

DONALD E.
Clasificación:

Had a little mixup on the unit I had pre ordered, but was quickly remedied by James. Going back for a 17ft truck to complete the move

Channa M.
Clasificación:

El cliente no dejó un comentario.

Kaci N. | Online Move In |
Clasificación:

El cliente no dejó un comentario.

Della U.
Clasificación:

El cliente no dejó un comentario.

Matthew M.
Clasificación:

El cliente no dejó un comentario.

Chico Z.
Clasificación:

Good service I'll definitely use them again

Donnie K.
Clasificación:

They were helpful hooking me up and getting me going.

KACI N.
Clasificación:

El cliente no dejó un comentario.

Timeka J. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Michael S.
Clasificación:

John was very nice and helpful. Good man

Gabino G.
Clasificación:

Great Service!! Thank you John Thank you James for you help!!

Michael N.
Clasificación:

My experience was great.

Tom O.
Clasificación:

El cliente no dejó un comentario.

Heather F.
Clasificación:

El cliente no dejó un comentario.

REGINALD KEITH C.
Clasificación:

It was easy process! No problems.

James M.
Clasificación:

.99 cents a mile for local is outrageous considering the need to replace gas to.. Other than that it all worked out well..

anthony V.
Clasificación:

Jimmy did a great job

josh d. | Overall Experience |
Clasificación:

I would come back because of the helpfulness of the staff and because when you call the number a person at the actual store picks up. They’ve been the most helpful staff I would imagine in a storage facility.

john G.
Clasificación:

El cliente no dejó un comentario.

Mary N. | First Impressions |
Clasificación:

John and Jimmy went out of their way to help us with our needs.

Tammie S.
Clasificación:

Drop off was easy.

Anna P.
Clasificación:

Jimmy is great overall, I actually come here to rent the tow dolly a lot and he's awesome!

Leeann C.
Clasificación:

El cliente no dejó un comentario.

Cene D.
Clasificación:

El cliente no dejó un comentario.

Naeem Q.
Clasificación:

Thank u

Richard F.
Clasificación:

I drive all the way across town to do business with this location they always seem to have what I need-Staff is always ready to help you. John, James, Patrick personally want to thank you guys Keep up the good work and I do appreciate you .

LETICIA L. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

David M.
Clasificación:

El cliente no dejó un comentario.

HOWARD J. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Bryan A.
Clasificación:

El cliente no dejó un comentario.

ALVIN B.
Clasificación:

no comment

Travis G.
Clasificación:

El cliente no dejó un comentario.

Samantha T.
Clasificación:

More clear return instructions. The location is awkward and it is counter intuitive how to return a truck- going down a narrow lane with a large vehicle that's already filled with large vehicles.

Marydith D.
Clasificación:

El cliente no dejó un comentario.

Paul D. | Overall Experience |
Clasificación:

Need to fix the pot holes

nathan P.
Clasificación:

El cliente no dejó un comentario.

Nathan B.
Clasificación:

Great customer service - very friendly, super helpful and professional.

KENNETH E.
Clasificación:

Very good customer service

cynthia J.
Clasificación:

NOTHING 😀. GREAT Service. I'll be calling again. Thank you.

RENE S.
Clasificación:

El cliente no dejó un comentario.

CHLOE P. | First Impressions |
Clasificación:

My only complaint is I reserved online, but when I arrived, the unit was not available even though I had a reservation. Luckily, staff at location were able to provide a different unit.

MELVIN P.
Clasificación:

Your online reservation system allows you to reserve units that are not available when you arrive at location. This has happened to us twice.

william M.
Clasificación:

El cliente no dejó un comentario.

Robert P.
Clasificación:

El cliente no dejó un comentario.

DONNIS P.
Clasificación:

Loop 323 was my third location to attempt a drop off. Great service! Rusty's Troup Highway Tyler) refused to take the trailer and was very rude. My second attempt was with a location on Old Jacksonville Highway Tyler in which the gentleman was very nice but was unable to take the trailer as his lot was full. However, he referred me to the drop-off on Loop 323 in which I received the best service. RECOMMENDATION: Remove Rusty's from the U-Haul company. His attitude is a negative reflection on your company.

James G.
Clasificación:

See above comments.

Randall O.
Clasificación:

More people @ site to speed up equipment return. Only one employee on site for check-in.

justin E.
Clasificación:

El cliente no dejó un comentario.

Sherry N.
Clasificación:

Everything is ok the sale person did a very good job

David W.
Clasificación:

El cliente no dejó un comentario.

DANIEL B.
Clasificación:

Very helpful

Myron B.
Clasificación:

The young man (Patrick) who is as at the front desk was not polite at all! Maybe he was having a bad day, but his behavior was nothing short of rude and disrespectful.

ARTHUR P.
Clasificación:

El cliente no dejó un comentario.

Mary R.
Clasificación:

El cliente no dejó un comentario.

Carla B.
Clasificación:

El cliente no dejó un comentario.

James G.
Clasificación:

El cliente no dejó un comentario.

Zac W.
Clasificación:

Jimmy needs a promotion. Guy's out there in the scorching sun. Great personality, friendly, personable, etc. I genuinely think he would be a great candidate for promotion.

Shyla A.
Clasificación:

The guy never came to help us had to go in and he never attempted 2 remove the hitch I had to remove the trailer hitch myself

Terry B.
Clasificación:

El cliente no dejó un comentario.

Javier S.
Clasificación:

Pretty high prices for a one way compared to what you advertise. Be up front with people would be a better way to go. I will not rent from Uhaul again.

Sean M.
Clasificación:

My chief complaint is that when they discovered that there would NOT be a trailer available, they should have contacted me to let me know where to pick it up. Instead it wasn't until I was THERE that I was told it was at a different store. By the time we got to the store to pick it up, (immediately after leaving the first store), they were closed. Fortunately the guys at the original location went to a closed facility and picked one up for us. ABOVE AND BEYOND, even though UHAUL screwed up.

Antoine W.
Clasificación:

The guys there were very pleasant, and a pleasure to work with. The vehicle I had was old, and somewhat dirty, but ran well

Robbie L.
Clasificación:

Very nice gentleman, answered all questions

Kory H.
Clasificación:

Every thing was great the Employer was well respectful and nice

tanya B.
Clasificación:

El cliente no dejó un comentario.

Mark R.
Clasificación:

El cliente no dejó un comentario.

Christopher T.
Clasificación:

El cliente no dejó un comentario.

Shalonda B.
Clasificación:

The guy who checked me in was very rude and 1st told me there were not any trucks available when clearly there were 3 trucks there and while I waited 2 more came in. He was rude when he said I have to have a credit card and that the card could not say debit anywhere. The other two men who checked me out were very kind. Overall worst experience I ever had at uhaul Because if the 1st guy. I will not rent there again

Erica W.
Clasificación:

N/A

TAMRA P.
Clasificación:

El cliente no dejó un comentario.

Timothy F.
Clasificación:

U-Haul did not notify me in a change of location for pickup and drop off. Had to rely on local stores to shuffle from location to location. Staff at locations were great but as a corporation, you need to be better at notifying and confirming with customers.

James M.
Clasificación:

El cliente no dejó un comentario.

Todd S.
Clasificación:

Jimmy was a pleasure to deal with. Thank you.

Johnny S.
Clasificación:

El cliente no dejó un comentario.

Corey B.
Clasificación:

The Worker was very rood

Matthew B.
Clasificación:

El cliente no dejó un comentario.

CHRIS C.
Clasificación:

see above!

James T.
Clasificación:

El cliente no dejó un comentario.

samantha S.
Clasificación:

El cliente no dejó un comentario.

MARK P. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Bethanie W.
Clasificación:

El cliente no dejó un comentario.

Calvin B.
Clasificación:

This was 3rd u haul dealer visited. After travelling 60 miles for dolly that was 1st committed was informed that dolly was not available. Another dealer indicated that my truck was not suitable for intended load. That is ok, I understand, but, this should be determined before travel to dealer. The last dealer from which I rented was great and knowledgeable

Ivy Leon D.
Clasificación:

John was amazing!! He went above and beyond!! This is the BEST rental experience I have ever had. Will definitely recommend to everyone!! And John deserves a raise for the outstanding Customer Service !!

Robin C.
Clasificación:

El cliente no dejó un comentario.

Randolph P.
Clasificación:

El cliente no dejó un comentario.

JESSICA T. | Overall Experience |
Clasificación:

Great place and Great people

wyatt P.
Clasificación:

El cliente no dejó un comentario.

Lisa W.
Clasificación:

El cliente no dejó un comentario.

Heath Z. | Overall Experience |
Clasificación:

Thank you James for all your help!!! 😊

Hunter H. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Brandi A.
Clasificación:

El cliente no dejó un comentario.

River W.
Clasificación:

I dealt with a mr. James tidwell and he was the most helpful most kind and awesome uhaul rep ever would definitely come back and refer to everyone I know simply because he made the whole process a summer breeze haha thank you so much!!!!!

JESSICA T. | First Impressions |
Clasificación:

Jimmy and John were there when we arrived. They were excellent. Great customer service and fast. Very informative and helpful in there work place and I instantly felt comfortable with my storage unit.

KEYON W.
Clasificación:

El cliente no dejó un comentario.

TINA O.
Clasificación:

Excellent and prompt.

ED G. | Overall Experience |
Clasificación:

Great customer service

Kevin L. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Kevin L.
Clasificación:

El cliente no dejó un comentario.

Scott C. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Eric B.
Clasificación:

My only issue was the truck's mechanical state. There is a major front tire imbalance that made it undrivable over 60mph and the air conditioning was intermittently not working. So it was a very hot and bumpy ride.

Ronald B.
Clasificación:

It was very quick and easy picking up the truck. The truck was very clean! Thank you again for an excellent experience!

Antionette W. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Peggy R.
Clasificación:

El cliente no dejó un comentario.

Kevin L. | First Impressions |
Clasificación:

Staff was very friendly and helpful. Would definitely recommend this facility.

Clara M.
Clasificación:

Jimmy was just awesome

Kevin L.
Clasificación:

El cliente no dejó un comentario.

Danny B.
Clasificación:

The gentleman that took care of us was awesome. Great customer service.

esther T.
Clasificación:

El cliente no dejó un comentario.

Calvin H.
Clasificación:

El cliente no dejó un comentario.

Endia G.
Clasificación:

El cliente no dejó un comentario.

ENDIA G. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

wan M.
Clasificación:

Nothing

Paul D. | First Impressions |
Clasificación:

Gate access was not working. I will have to go back To get a gate key.

APRIL J. | Overall Experience |
Clasificación:

I was a customer for 8 years and was always treated with kindness. The employees were like family to me. Kat and Mr. John were the best.. Thanks again for securing my items. Apj

gail b. | Overall Experience |
Clasificación:

Safe and secure location. Staff was always helpful and friendly.

Ronnie L. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

JERRY H. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

richard j. | First Impressions |
Clasificación:

Everything great communication great

ED G. | First Impressions |
Clasificación:

Everything was great from the first phone call to the dropping off the truck. A storage unit was included at no charge. I got more than I expected and pick up was as easy as the drop off. Great organization.

kim g. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Robert B. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Michelle B. | Overall Experience |
Clasificación:

Was not happy that monthly rent is not pro rated if moving within that monthly payme t sur date. I paid for 28 days that i didnt use the unit, missed by 2 days. I feel this is unprofessional, unethical, as well as not the norm for the industry. Therefore i wouldn't recommended to others based on this.

Lauretta L. | First Impressions |
Clasificación:

James was EXCELLENT!!! He went over and beyond his duty!! He was very helpful!! We give him kudos and more kudos!!! He deserves a RAISE!!! THANKS FOR EMPLOYING SUCH A PLEASANT, COMPASSIONATE PERSON!!

TACARA M. | Overall Experience |
Clasificación:

Good experience here! I had a climate air storage and it was great. Never had any problems, went in and out spent hours at a time cleaning and organizing my storage, never had any problems.

BILL B. | Overall Experience |
Clasificación:

Good, clean, safe storage facility. It’s easily accessible and staff was always friendly and accommodating. This facility met my temporary storage needs.

daniel l. | Overall Experience |
Clasificación:

Sometimes, not often, I had to wait to get in because of the narrow driveway. I never like where the exit card reader is located, it made you get out of the vehicle.

Paul A. | First Impressions |
Clasificación:

No complaints here. Quick easy in and out got done with the move sooner than expected. 👍

JASON H. | Overall Experience |
Clasificación:

Only had it for short term use but, everyone I encountered was very helpful in the move in process and move out was a breeze.

DON O. | Overall Experience |
Clasificación:

Everyone was nice and helpful while I was a customer the past few years. Thanks

Lindsey V. | First Impressions |
Clasificación:

The transition was smooth and quick.

Vina A. | Overall Experience |
Clasificación:

Thank you all for the help and kindness.

Rhonda C. | Overall Experience |
Clasificación:

Due too over charged my account in July and withdraw 2 times ...not happy... Bank charges...

Michelle B. | First Impressions |
Clasificación:

good overall experience, systems down when went to get truck so bit of a wait but otherwise good.

Tammy S. | First Impressions |
Clasificación:

24-hr unit access is great. Great customer service.

Alexis W. | First Impressions |
Clasificación:

Mr.Priebe was very helpful. He was absolutely great !

Jonathan S. | Overall Experience |
Clasificación:

The place leaked and two pieces of our furniture were damaged. We spoke with the insurance for the claim and we were given funds to replace the furniture.

Ed S. | Overall Experience |
Clasificación:

This was a great experience dealing with Kristin and the staff. Thank you very much.

ALLEN H. | Overall Experience |
Clasificación:

Enjoyed the people in office grounds feel safe

Maria C. | Overall Experience |
Clasificación:

James is great, it's always a pleasure dealing with him.

BILL B. | First Impressions |
Clasificación:

Very helpful people to deal with. We had 0 issues. I highly recommend Rose City Uhaul. Bill Butler

eric a. | First Impressions |
Clasificación:

The guy at the desk was very helpful and polite. Enjoyed his personality. We arrived right on time and the location didn't have our information and he still took care of us.

Vina A. | First Impressions |
Clasificación:

Thank you, Anna Williams in VA and John Priebe in TX for your awesome assistances with my move. My experience with U-Haul during my move to Texas was a God send experience. Thank you everyone again.

james a. | First Impressions |
Clasificación:

This facility looks a bit older and run down but it actually is not....once inside I found the units are very nice and clean. The manager was so friendly and helpful. A win win all around.......

BRET P. | Overall Experience |
Clasificación:

Better than it was,,

coquease l. | Overall Experience |
Clasificación:

Thanks

Henry S. | Overall Experience |
Clasificación:

I had no problems grate place to store your stuff!!!😎

Karen S. | First Impressions |
Clasificación:

Kristin was very kind and professional, informative and was able to arrange a second unit for me. Great experience thru the whole process.

Rick H. | Overall Experience |
Clasificación:

Excellent staff and facilities.

Cynthia L. | Overall Experience |
Clasificación:

A very good storage facility and well knowledgeable staff. Would recommend anyone that want to store your items in a clean and safe place. Cynthia Logan.

Sharon B. | Overall Experience |
Clasificación:

A little water damage from a leak from the unit next to mine.

Cleveland H. | Overall Experience |
Clasificación:

Friendly and professional staff

RAPHEAL E. | First Impressions |
Clasificación:

I came out to my storage unit, behold there was a padlock on the door. I wasn't inform as of when l rented, that empty storage is not made use of will locked by the management at the end of the day.

Susan M. | Overall Experience |
Clasificación:

Great customer service.

Theresa L. | Overall Experience |
Clasificación:

The staff was great , they were very helpful when I needed to ask questions.

Helena R. | Reservation |
Clasificación:

Since I cancelled this entire reservation over a month ago, there is nothing to grade your service on except for lack of knowledge.

Ericka J. | First Impressions |
Clasificación:

Amanda and James were very professional when helping me get situated with my storage unit. They went above and beyond to make sure that I was taken care of and answered every question that I had.

Lynn v. | Overall Experience |
Clasificación:

No comment

wayne s. | Overall Experience |
Clasificación:

All staff was very professional and friendly, would highly recommend to anyone

Cheryl F. | Overall Experience |
Clasificación:

Great storage facility. Staff is very friendly and accommodating for special requests. They have security type locks to purchase for your storage unit.

Sally J. | Overall Experience |
Clasificación:

I would highly recommend this storage facility the staff was very friendly and took the time and patience with me and explain all unit's so that I would get only what I needed.

Jonathan N. | Overall Experience |
Clasificación:

I was happy with the service and the price. I will recommend this place to my friends and family and in the future If I need more storage and space I will gladly come back to this place. Thanks!

kyle w. | Overall Experience |
Clasificación:

Sucks owner rude

maudrey h. | Overall Experience |
Clasificación:

Chose it for the convenience. No issues.

Rachel F. | Reservation |
Clasificación:

The person helping us was so nice and informative.

VICKIE M. | Reservation |
Clasificación:

excellent service

Theresa L. | Reservation |
Clasificación:

It was very easy to find and the staff was very helpful

Theresa L. | Reservation |
Clasificación:

I liked the fact that it was easy to get to and easy to find.

Delphia Elizabeth B. | Overall Experience |
Clasificación:

Staff was very helpful and friendly, made sure I had everything I needed.

marcus v. | Overall Experience |
Clasificación:

Outstanding

GABRIELA V. | Overall Experience |
Clasificación:

None

Carla W. | Overall Experience |
Clasificación:

The staff Amanda,James,Patrick & Christen were very sensitive to my needs. All of them were very helpful. Amanda has the best team I have ever encountered. James was a jack of all trades.

Richard F. | Overall Experience |
Clasificación:

Really like doing business here people are very friendly knowledgeable and willing to help you I need my book that says a lot ....Keep it up you guys are doing great .

KEONNA Q. | Overall Experience |
Clasificación:

Front desk woman was amazing. We clicked right away both being transplants of Tyler. Very helpful & knowledgeable about the area.

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