Comentarios de los clientes para U-Haul Moving & Storage of Rome

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Rome

Clasificación general:

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Joseph M.
Clasificación:

My car has been down through a very dire oncology situation for my wife, so I have been renting there pickup trucks on a few occasions now for her treatment while my cars shop is and there ordering parts, and the manager of this facility Stephanie has been there for us at every turn to help with very clean and well kept vehicles. She's just not your average manager that cares only about volume sales and no personalized help labeling customers as a number. This Unique lady has gone far above and beyond her call of duty at every single turn making sure they had something available for us and working with us. She's handled every problem at 5 stars with help. I am a professional touring athlete and do alot of traveling and moving, and have used many U-hauls and competing companies for moves and similar situations for years and I have never ever received service like at any other U-haul location. She's made sure to keep in contact at every turn arranging and moving schedules around for us, and being personally available to work something out in some very bad situations for us every time. U-haul district management should keep there eyes on this lady for promotion, because there just not going to find employees of her caliber often at all.. I have my MBA and have worked over the year's in service businesses and always dug deep to find people like her to hire throughout my career, and I can tell you from personal and professional experience that this absolutely does not happen often. Bravo to this U-haul facility and I will go out of my way to recommend this staff, and she's got my vote if there regional office ever questions me on her performance. U-haul, do not ever lose this employee under any circumstances, she's a diamond in the ruff in what has become a lazy world.. I look forward to doing more business with them for all my truck needs after this horrible medical situation is over.. there simply the best. Forget the other companies, go straight to them.

VINCENT J.
Clasificación:

El cliente no dejó un comentario.

LOUISE F.
Clasificación:

No improvement needed it was wonderful

Christine C.
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El cliente no dejó un comentario.

ALAN EDWARD Z.
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El cliente no dejó un comentario.

Billie Jo M. | Overall Experience |
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Love The Lady With All The Pretty Make up .

Randall N.
Clasificación:

El cliente no dejó un comentario.

DONNAV J.
Clasificación:

Both ladies were very nice and helpful

Frank M.
Clasificación:

Nothing! My experience was great!

SCOTT ALAN R.
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El cliente no dejó un comentario.

JONE H.
Clasificación:

great job getting me on the road.

LISAMARIE S.
Clasificación:

El cliente no dejó un comentario.

TARA LYNN O.
Clasificación:

El cliente no dejó un comentario.

Suzanne B.
Clasificación:

El cliente no dejó un comentario.

HADLEY JR B.
Clasificación:

just curious why the employee who waited on me didn't have a mask on? It was a little uncomfortable for me considering my mom died of COVID. Its not like I won't use uhaul because you guys are always great but just curious about the mask issue?

WALLISB R. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

sharon V.
Clasificación:

My 20 foot truck was supposed to be delivered to a location close to my home but at the last minute I was informed that it would not be. We had to drive to drive 18 miles each way to pick up what I was supposed to be my 20 foot truck. We loaded that evening and there was not enough room. I had to throw away part of my belongings. It turns out the truck was only a 15 footer. I need a refund!!!

KAREN WEAVER E.
Clasificación:

The windshield on the vehicle was dirty inside, which I reported to the service rep when I returned, and she cleaned it immediately when the vehicle was returned, apologizing for not being aware of that situation.

margaret M.
Clasificación:

I thought both persons on the staff I dealt with were courteous and efficient to deal with. And I do like being able to get most of the paperwork done on line ahead of time. Made for a smooth transaction.

Michelle R.
Clasificación:

Allow 10' van to be used one-way. Had to pay higher rental for 15' when additional space was not a priority. Ended up using more gas since larger vehicle. Very annoying policy.

Matthew Z.
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El cliente no dejó un comentario.

Kevin R.
Clasificación:

El cliente no dejó un comentario.

Natalie L. | First Impressions |
Clasificación:

Dallas was very helpful and nice.

BRUCE A K.
Clasificación:

El cliente no dejó un comentario.

PAULA III R.
Clasificación:

Very efficient operation...Maintain it...!

KATHLEENM C.
Clasificación:

El cliente no dejó un comentario.

JULIALANE G.
Clasificación:

Stephanie is the best Manager I have ever dealt with! She's always flexible, understanding and helpful! For years I have received excellent service from the Uhaul company on Erie Blvd. in Rome, NY. ~Julia

Wallis R.
Clasificación:

I dont know if mobile checkin is available in Rome; I did not try it. There are days when there are several people waiting for assistance and the mobile checkin might be very useful.

NICOLE W.
Clasificación:

Very friendly and helpful

BRIANDAVID R.
Clasificación:

Everything was exceptional especially customer service.

Tamara R.
Clasificación:

The service was outstanding and staff was very educated would recommend

DEBORAHL C.
Clasificación:

El cliente no dejó un comentario.

JAMESRICHARD R.
Clasificación:

El cliente no dejó un comentario.

Bertha W.
Clasificación:

Theres nothing the employee we delt with was AWESOME! She keeps her location her trucks her business run like a well oil machine lol. I have had bad experiences in the past with other u haul places and was never using your company again but last min. One time i decided to try her location we had such a good experience ive used her location 2 more times and my daughter used them and a friends used them 3 times all with excellent experiences! Shes the only thing that saved our business with your company! Seriously shes amazing great attitude great costumer service like i said just great experiences everytime because of her!!!

DOUGLASA F.
Clasificación:

Some one to be on hand in the store hung out for 15 min no one showed up had to go out side and find someone

Eric V.
Clasificación:

El cliente no dejó un comentario.

SUZANNMICHELE S.
Clasificación:

El cliente no dejó un comentario.

THOMASW JR E.
Clasificación:

El cliente no dejó un comentario.

ROBERTEDWARD M.
Clasificación:

Pickup truck had disgusting cigarette odor. Needed to be fumigated !

TIMOTHYPAUL G.
Clasificación:

El cliente no dejó un comentario.

GIULIANOJ T.
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Everyone was very nice and accommodating! Great experience

Robert F.
Clasificación:

El cliente no dejó un comentario.

MICHAELS Z.
Clasificación:

None of your employees were wearing masks at anytime when I picked up and dropped off truck. If myself or any of my family get sick due to exposure at this Uhaul location. We will be suing this company.

DARLENEJOY V.
Clasificación:

nothing - the process was about as smooth as it could be.

Richard B.
Clasificación:

Uhaul associates were polite and friendly. the mileage charge is a nuisance.

scott B.
Clasificación:

El cliente no dejó un comentario.

DANIELL M.
Clasificación:

Stephanie and her staff were friendly and professional. There were no issues with the service or the truck. Definitely recommend this location to anyone in the Central NY region.

TROY Y.
Clasificación:

El cliente no dejó un comentario.

Richard C.
Clasificación:

Charge customer the amount contracted online. The person at the site added about$15 to the bill that was not on the online contract.

James B.
Clasificación:

El cliente no dejó un comentario.

Phyllis S.
Clasificación:

El cliente no dejó un comentario.

Jessica S.
Clasificación:

El cliente no dejó un comentario.

Caleb D.
Clasificación:

El cliente no dejó un comentario.

Joshua A. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

EDDIEA G.
Clasificación:

26 ft Truck needs new rear leaf springs as it bottomed out with two hutches in it

Richard F.
Clasificación:

El cliente no dejó un comentario.

EDWARDWILLIAM M.
Clasificación:

El cliente no dejó un comentario.

DAVIDJOSEPH L.
Clasificación:

El cliente no dejó un comentario.

Tiara M. | Overall Experience |
Clasificación:

The only downside od that my rent went up several times. Once a year with inflation, I can understand but at one point, it was raised 3 times in one year.

Elizabeth M O.
Clasificación:

Every time I've dealt with this Rome location during the past year & half...THEY'VE BEEN GREAT!!! I bought a new home & moved. I bought a new SUV & had hitch & wiring installed. I've rented the pick up truck. I HIGHLY RECOMMEND THIS LOCATION!!! HATS OFF TO THE MANAGER & EMPLOYEES !!!

glen K.
Clasificación:

Was great, they listen and we told them about the tires because the other tire wasn't that great either.

Joseph G.
Clasificación:

El cliente no dejó un comentario.

Tricia S.
Clasificación:

El cliente no dejó un comentario.

SL JR S.
Clasificación:

Stephanie was great. She was polite.

KRISTINEM R.
Clasificación:

El cliente no dejó un comentario.

SHERRYA G.
Clasificación:

El cliente no dejó un comentario.

Chad G.
Clasificación:

El cliente no dejó un comentario.

GLENNALAN S.
Clasificación:

None

GARYTHEODORE M.
Clasificación:

El cliente no dejó un comentario.

ROBERT B.
Clasificación:

The manger was super polite and helpful

MARIEANNETTE C.
Clasificación:

I asked for a creeper and found a regular truck Dollie. I was over charged in milage by 50 miles.

William F.
Clasificación:

Stephane is an Awesome Asset to the U-Haul Family! she is a Wonderful Person! Very Professional.

Roberto R.
Clasificación:

El cliente no dejó un comentario.

CHERYLA B.
Clasificación:

Everything was excellent. I don't know if you could make it better. Give out boxes of chocolate?

SALLYA F.
Clasificación:

none. Stephanie was great!

EDWARDBRYAN M.
Clasificación:

El cliente no dejó un comentario.

Jennifer J.
Clasificación:

The usable space on the trailer was not what the website said it was. It said there would be four feet width, turned out to be more like 39inches

ASHLEYN D.
Clasificación:

The ladies working there were awesome.

Richard F.
Clasificación:

There needs to be another agent assisting customers only one at the time I arrived and had to wait until he got off the phone. Others there had the same experience.

Pauline D.
Clasificación:

Stephanie was very knowledgeable and helpful. I will definitely use this location again.

JOHNTHOMAS E.
Clasificación:

El cliente no dejó un comentario.

James M.
Clasificación:

El cliente no dejó un comentario.

Travis N.
Clasificación:

Possibly hire more certified people at this location, only one gentleman was doing everything there. It would be easier on the workers if they had more helping hands

Marcia M.
Clasificación:

El cliente no dejó un comentario.

Renee C.
Clasificación:

NOTHING- DALLAS WAS GREAT!!!

Mark L.
Clasificación:

El cliente no dejó un comentario.

CHARLESE JR B.
Clasificación:

Great Staff

DAVIDPAUL S.
Clasificación:

El cliente no dejó un comentario.

Ray V.
Clasificación:

Install more tie downs at the mid point of the trailer walls, the ones that are in the rails/wall guards are to small to use for ropes or ratchet straps

Thomas H H.
Clasificación:

Minor issues with trailer but it did the job very well. Employees prompt and easy to deal with. Vert good experience would use again.

ERICM M.
Clasificación:

The woman that worked with me was knowledgeable and was super quick.

Elaine C.
Clasificación:

El cliente no dejó un comentario.

victor B.
Clasificación:

Very efficient personnel

LESLIED C.
Clasificación:

The manager you have in the Rome location is very nice and she does a very good job too

David L.
Clasificación:

El cliente no dejó un comentario.

Lawrence E.
Clasificación:

The only complaint we have is that the van we rented smelled like cigarette smoke. My husband has allergies and immediately felt it in his throat. Please don't let people smoke in these vehicles.

Steven F.
Clasificación:

El cliente no dejó un comentario.

Jeffrey L.
Clasificación:

Have associates keep hands and feet off vehicle. Have associates wear clothes that fit and dont show thong underwear went bent over.

ANTHONYFRANCIS A.
Clasificación:

El cliente no dejó un comentario.

Patrick M.
Clasificación:

El cliente no dejó un comentario.

Jessica T.
Clasificación:

El cliente no dejó un comentario.

FORREST L.
Clasificación:

The ease and efficiency of the rental process was excellent. The staff helped me select the right size vehicle for my move, and my responsibilities were clearly explained. When I returned the vehicle, I was on my way in under 5 minutes.

Sarah N. | First Impressions |
Clasificación:

The same move in date was the same as my move out date . The roof was leaking in the storage unit they wanted to give me , poor customer service , when I mentioned the leak they didn’t care to go look at it . I will make sure to post on all social media regarding this place and not to rent from here.

Loretta S.
Clasificación:

El cliente no dejó un comentario.

Rachel L.
Clasificación:

El cliente no dejó un comentario.

Timothy L.
Clasificación:

The UHaul employees were Very friendly and polite. Check out and checking back in was fast and easy. I would recommend the Rome location to anyone.

Andrew T. | Overall Experience |
Clasificación:

The unit work PERFECT for our short term needs. Thank you!!!!!!

therman c. | Overall Experience |
Clasificación:

The lady i dealt with at Rome uhaul was very helpful and courteous. I would use this location again.

therman c. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Kadisha V. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Eryn T. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Michael F. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Lindsey F. | Overall Experience |
Clasificación:

Great service, clean facility and the staff was always friendly and helpful when needed.

Mary C. | First Impressions |
Clasificación:

The staff was helpful curteous and kind.

Renee H. | Overall Experience |
Clasificación:

I ran into financial problems and you guy created a buyout price that I was able to afford to keep my storage and I really appreciated it.

Ursula R. | Overall Experience |
Clasificación:

The storage contacted me that they were going to be putting a new doors. I requested that I'd be called. So I could be present. I did not get a call. I gave them my key. Gave all my telephone numbers

Paula F. | First Impressions |
Clasificación:

They went above and beyond to get me a storage unit that fit my needs. Everything was done in a quick but effective manner.

Pamela N. | First Impressions |
Clasificación:

very good customer service

Rita M. | Overall Experience |
Clasificación:

Facility was everything we needed. Very clean and nice.

william r. | Overall Experience |
Clasificación:

Great job

jennifer W. | First Impressions |
Clasificación:

Reserved a unit days in advance but it was given away got stuck with a large closet sized unit that fits no more than seasonal storage so was left to find additional storage elsewhere

victory s. | Overall Experience |
Clasificación:

Excellent customer service.

Diana W. | Overall Experience |
Clasificación:

There was some flooding with heavy rains, so make sure you set stuff up. I had a great experience w/ them in truck, trailer, and storage room rental. Also did U-Box.

Ryan D. | First Impressions |
Clasificación:

Was told by the manager the storage units haven’t been renewed since 1962. That being said very poor design . Horrible experience

CLELAND M. | Overall Experience |
Clasificación:

na

GARY I. | Overall Experience |
Clasificación:

none

Renee H. | First Impressions |
Clasificación:

Service was good had no problems .. It made a bad situation easilier

Cathy M. | First Impressions |
Clasificación:

Thank you for making my move so smoothly.

darryl t. | Overall Experience |
Clasificación:

Stephanie was our sales girl. She was knowledgeable, efficient and friendly. I would definitely go back here in the future.

ROY B. | Overall Experience |
Clasificación:

The staff was always willing to help you and accommodate you. We need to down our storage unit I went to talk about a smaller unit they found for me on the same day. Very helpful staff!!

cynthia H. | Overall Experience |
Clasificación:

Great service

Katie W. | First Impressions |
Clasificación:

Everyone was very helpful while I was using UHaul!

Cynthia D. | First Impressions |
Clasificación:

Friendly and helpful services. Very clean place.

zipporah m. | First Impressions |
Clasificación:

I've been dealing with Uhaul the last couple years & I'm very satisfied with the staff & their kindness.they are awesome & the prices are beyond reasonable.

Chris P. | First Impressions |
Clasificación:

This Uhaul did not work the dome light, the U-Haul was extremely dirty.

Ervin M. | Overall Experience |
Clasificación:

Satisfied

John B. | Reservation |
Clasificación:

This is the second time(and last) time I will do business with your company. I called my local uhaul in Rome to reserve a storage locker and did not know I was talking to the call center. They inform

DAVID F. | Overall Experience |
Clasificación:

Too many price increases.

kimberly F. | Overall Experience |
Clasificación:

Very unhappy with final transaction with new manager. Rude cocky condescending. 3 yrs with Uhaul, will NEVER do business again. Will post to all social media. Will tell all friends to deal with differ

joyce h. | Overall Experience |
Clasificación:

the persons at the counter were VERY helpful and on top of things .....Thank you

TERESA D. | Overall Experience |
Clasificación:

Store manager remembered I mentioned needing TV boxes and personally called me when they came in. Outstanding, personal service, greeted me evry time he saw me at the storage facility.

juliet R. | Overall Experience |
Clasificación:

All I can say is thank you! Your company is very professional and polite and I have never had an issue with uhaul.

No se han enviado comentarios para esta ubicación.

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