The windshield wipers should be changed to winter wipers. The ones on the truck made too much noise. Since the truck is automatic, for some reason when putting it in "drive", it made like a hard shifting sound. This shouldn't be. As far as the staff goes, Stephanie is wonderful. Provided great assistance. This is at the Rome, New York location.Thomas A.
Customer Reviews for U-Haul Moving & Storage of Rome
Rome, NY 13440
(E of S James; parallel to Canal St; Rte 49E /69E /365E; Rte 365W/ 26S)
Servicios en esta ubicación:
- Lun. - jue.:7 a. m. - 7 p. m.
- Viernes7 a. m. - 8 p. m.
- Sábado7 a. m. - 7 p. m.
- Domingo9 a. m. - 5 p. m.
- 12/24/2022: 7:00 a. m. - 3:00 p. m.
- 12/25/2022: cerrado
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.kathleen C.
El cliente no dejó un comentario.MeKenzie P.
The gentleman who helped me was awesome he was friendly and efficient thanks againKristina P. | First Impressions
Stephanie and her staff went out of her way to make our rental experience flawless and easy. Greatly customer service!Terry J.
El cliente no dejó un comentario.Richard S.
The manager of this site is very helpful. She was quick, polite and very knowledgeable.Jonnie N.
Absolutely spotless, and the young lady working there that morning was extremely helpful and welcoming. Also, after driving 13 hours from Virginia, it was great to see a clean, well-stocked shop with a very clean restroom. A very good experience overall.Robert C.
debris from a previous customer was in the truck otherwise, the staff are always helpful, courteous, and efficientSamuel P.
El cliente no dejó un comentario.Jennifer P. | Overall Experience
Do required maintenance on trailer.Keith W.
El cliente no dejó un comentario.Russell M.
Your store manager Stephanie is a pleasure to deal with. She is very knowledgeable about your products and services.john S.
Friendly, helpful staff made everything go smoothlyron Q.
Great place, the lady that runs the place is awesome. Thanks again!!!Kathleen M.
El cliente no dejó un comentario.rose M.
Your company is lucky to have someone as dedicated, talented and knowledgeable as Stephanie managing this location. She is on point and is a delight to work with each and every time I rent. Your return app needs a little tweaking. When you ask me for a photo have the system go right to my camera instead of me having to take pics first then finding them to upload.james J.
A very professional experience beginning to end. No issues.Frank I.
The guy working there was smoking, it was difficult to understand his speech due to mumbling/ accent. Also told me to bring the truck back with a quarter of a tank. Which I did. When I returned it he told me that it should have been filled to one click above a quarter tank. And made me go back out and fill it up in the rain. He also made me stand in the rain the whole time while he was checking the vehicle I did not suggest that I take cover in the building. He did do his job, but he was not very clear and particularly kind.Matthew S.
El cliente no dejó un comentario.Douglas S.
The 26' truck we had sounded dangerousWilliam M.
Everything went smoothly. Your process is easy. Thanks.Sam P.
Nothing just greatEarl G.
Quick return and staff member was great to work with.Kim H.
Very happy with the service.will rent from againrosemarie M.
El cliente no dejó un comentario.Thomas M.
Never answer their phone over chanrged me almost $300 and when I call to fix it I either got a rude customer serviced worker or got told someone would call me and they never do! Our family has used u haul for year during time in the military but this experience made us think we should try another company next time.Dominic V.
El cliente no dejó un comentario.Mark A.
El cliente no dejó un comentario.Milo K.
El cliente no dejó un comentario.Patricia H. | Overall Experience
I rented a Uhaul from the Rome location 10/21 to drive from Rome to Camillus NY which is roughly 95 miles round trip I know this because I made the same exact trip on 10/14. When I returned the truck the attendant told me I drove 180 miles I said that's not possible its only 95 miles round trip she said well you drove 180 I said no I didn't! that's impossible. she then said "well did you check the miles before you left?" Assuming its my fault? Why would I do that assuming the pre-work prior to rental was done correctly? (The manager of the location is always polite and professional) Today I interacted with another young woman. I was charged $108 more than the same exact trip I took a week prior and the only reason the attendant gave me was "I can give you a print out if you want". Clearly the mileage was wrong when I picked up the truck. It is unacceptable that $108 was charged to me because of a mistake made by Uhaul I would like my money refunded. you have my contact information on file. please contact meMike L.
El cliente no dejó un comentario.Tracy B.
El cliente no dejó un comentario.Mitchell T.
Not a thing, the experience was great 😉Dillon K.
I was told a scheduling specialist would be calling me because there was some conflict with my reservation. No specialist ever called. On the day of the rental the store CSR called me an hour before the scheduled pickup and asked why I was not there yet to pick up the truck. I let him know that all of my verification texts and emails stated the time I was anticipating. I'm just not sure why he called. Overall, I was pleased with the rental process and the equipment.James S.
El cliente no dejó un comentario.Andrew J.
El cliente no dejó un comentario.Eulalia D.
Very fast install.ronald R.
Always have a vehicle available for customersDwayne H.
El cliente no dejó un comentario.Jennifer M. | Overall Experience
The service is top notch thanks for making it so easyJOSEPHDIAMOND C.
El cliente no dejó un comentario.Robert Z.
El cliente no dejó un comentario.Mark M.
They called 4 times starting 15 minutes after the truck was due back. When I got there the parking lot was being paved so there wasn't a place for the truck and no one was around to check it back in.Jessica F.
very helpful an pleasant staff!ANN E.
El cliente no dejó un comentario.TONYA LYNN D.
Very helpful and friendly.Amanda C.
poor experience, rat and mouse manure among belongings. Antique table taken from unit. Would not recommend storing anything there.Michael S. | Overall Experience
El cliente no dejó un comentario.WALLISB R.
The Lady who helped me was very polite and professional. Couldn't ask for better.Jim P.
El cliente no dejó un comentario.Roy H.
Great customer service. The truck was in great shape and worked out well. The only issue I had was the final rental price. After return, I used 6 miles less then the 20 miles I said. It was an estimate....the employee did what he said and took the extra miles off the bill and quoted me the final rental fee of $75 and change, but I still got charged for the additional miles. So not sure what happened there...it was just about $7.00 difference but I don't have time to sit on hold with operatorRobert G.
Keep doing things the way they are going don't change.Donald R.
I ordered one thing and when I got there the lady behind the counter wanted to fight with me sayingShena S.
Little bit unfortunate that I had to drive 40 miles to pick up the truck from my scheduled location, but I didn't have to pay more for that, so that was nice. Everything else was smooth.Edvinas R.
El cliente no dejó un comentario.Michael D.
no improvements neededCharles K.
Excellent customer service!!Alicia R.
El cliente no dejó un comentario.Michael C.
El cliente no dejó un comentario.Michael E.
Everything went perfectly smoothly, thank you.Douglas S.
El cliente no dejó un comentario.CARMEN O.
El cliente no dejó un comentario.matthew D.
due was very polite and kind. seemed like he didn't know how to talk to the female race. overall tho pretty decent in my opinion.Rose R.
El cliente no dejó un comentario.Jim H.
The trailer was full of glass and debris from a previous use as well as being beat to hell.YARRI S.
El cliente no dejó un comentario.Joleen D. | Overall Experience
El cliente no dejó un comentario.Deforest W.
Such a radical contrast with our Winchester, VA experience.Emmanuel V.
El cliente no dejó un comentario.Laura M.
Outstanding, knowledgeable courteous service.Thank you for your patience. J. H.Judith H.
El cliente no dejó un comentario.Daniel J.
El cliente no dejó un comentario.Keith W.
El cliente no dejó un comentario.Deborah P.
El cliente no dejó un comentario.Leroy N.
couldnt ask for more better service the staff was well knowledged in thier jobslyle C.
El cliente no dejó un comentario.Rob P.
El cliente no dejó un comentario.Matthew K.
The staff at the facility were friendly and helpful.Joseph C.
El cliente no dejó un comentario.Ian R. | First Impressions
7 am appointments should begin at 7 and 2 people should be at the desk working with you open. The hit h service was excellentâ€¦ he identifies Ed the problem and completed the wiring expeditiously.Michael T.
El cliente no dejó un comentario.Wanda D.
El cliente no dejó un comentario.Carrie B.
Nothing, everything went wellAnthony M.
El cliente no dejó un comentario.Linda B. | Overall Experience
The girl in Rome was very friendly and very helpful.Frances B.
Customer service was great. She was beyond helpful. Only issue I had was tire was constantly going flat. Had to stop 20 times on way home to inflate tire.Jerad B.
Friendly, capable people! Thank you!Amy W.
El cliente no dejó un comentario.Julie G.
El cliente no dejó un comentario.Kennedy P.
This location and your staff here are a shining star for your company. I am a frequent and return customer at this location for that reason. Thank you and keep up the good services.LESLIER JR K. | Overall Experience
El cliente no dejó un comentario.Jack R.
I wasn’t informed on how to work the garage door and could figure it out on my own & couldn’t ask for help as the associate locked the door and I couldn’t reach him .. I think in the future the customer should be thoroughly informed on how things work maybe the associate can physically show people how to open the doorMichelle M. | First Impressions
El cliente no dejó un comentario.SANTIAGO M.
Stephanie and team are excellent!David T.
Excellent service, would recommend this location.Jennifer B.
El cliente no dejó un comentario.Jennie B.
Everything went smoothly. Staff was great and return process was really easy. I would use them again and recommend them to others.Melissa M.
Just keep doing what is already there. I had no problem with my visit. THANK YOU!!!!Donald R.
Love doing business with the Rome locationMATHEW B.
El cliente no dejó un comentario.Patrick M.
the service was above and beyond.lyle C.
El cliente no dejó un comentario.Marcus P.
Employees were professional and courteous.ivan D.
The only hiccup that I encounter when renting a uhaul at this location is that it is not listed on many other locations as a drop off site for equipment from afar. Recently Knoxville TN. Requested a return taken to Albany when the ending location was here in Rome.LESLIE K.
Trailer breaks did not work burnt out my brakes. Trailer did not hold specified equipment. Had to try and drive the vehicle home instead and tow our car. It was a disasterKristen W.
El cliente no dejó un comentario.Tracy I.
Maybe just ask if they've ever driven a U-Haul vehicle before and just take a minute to point out certain features such as the tow/haul mechanismâ€¦ it doesn't need to be on with an empty load, and seems to come on automatically when start vehicleBarbara R.
Guy behind the counter was on his phone the whole time. Very rude and unprofessional. When we filled out the paperwork any questions we had seemed like an inconvenience to him.DOMINIC V. | First Impressions
El cliente no dejó un comentario.Salina G. | Overall Experience
Only needed unit for a couple weeks but thank goodness they had one availableDONNAC S. | Overall Experience
The Perry worker is a very good workerCassandra B. | Overall Experience
El cliente no dejó un comentario.Kimberly M. | Overall Experience
El cliente no dejó un comentario.Cassandra B. | First Impressions
El cliente no dejó un comentario.Julius C. | First Impressions
The guy who I worked with did a great job with showing me my options and setting me up with the perfect size storage room for my needs.Bruce C. | First Impressions
El cliente no dejó un comentario.tami D. | Overall Experience
The two young gentlemen I had was so amazing. So very respectful and thorough. Very efficient. I would recommend both again.Jodi L. | First Impressions
I am also sad to go! Stephanie and Dallas and the staff at this location are outstanding always going above and beyond to ensure the customers are cared for and feel welcome and like family. They take great pride in their work and it shows. If there is anyway they can be recognized for their effort corporate should do so. I will always recommend this location as lo g as they are there.Norma G. | Overall Experience
The store was amazing but that national number I called to make the reservation was horrible!!Joseph M. | First Impressions
El cliente no dejó un comentario.Joleen D. | First Impressions
Uhaul staff was very helpful and friendly.Laurel P. | Overall Experience
The unit I rented is a second floor unit that no one told me about as I was making the reservations on the telephone. It's very difficult to go up the stairs with heavy items. The Person on the phone quoted me the wrong price first time I called. There is a big hole in the ceiling of my unit that needs to be repaired so mice and spiders do not get into my unit. Stephanie was great!Alicia S. | First Impressions
El cliente no dejó un comentario.tami D. | First Impressions
Thank you for helping me out in a pinch.Kathy W. | Overall Experience
You guys have the BEST MANAGER. SHE IS SO AMAZING EVERTHING I NEEDED .Coleen M. | Overall Experience
Thank you for helping me with the door!Nicole C. | Online Move In
Stephanie was very helpful and professional. Highly recommend the Rome facility.Patrick K. | First Impressions
El cliente no dejó un comentario.David K. | Overall Experience
The staff were very efficient and friendly especially the employee that was working when I arrived at this facility he went out of his way to help us out with transportation afterwards; he was also there on Sunday morning when I check out and again he was on point and extremely efficient 👍🏼👍🏼Ruben V. | Overall Experience
El cliente no dejó un comentario.Courtney S. | Overall Experience
El cliente no dejó un comentario.ROBERTSCOTT T. | First Impressions
The hallways were well lit. To see inside my unit needed a flashlight.Joe S. | Overall Experience
El cliente no dejó un comentario.sharelle j. | Overall Experience
Stephanie is an awesome manager.Mitchell D. | Overall Experience
El cliente no dejó un comentario.COLLEEN M W. | Overall Experience
Excellent management. Great people to work with. Storage alwaya safe and secure. Great customer service!!Juan D. | Overall Experience
El cliente no dejó un comentario.Richard B. | First Impressions
El cliente no dejó un comentario.Anne S. | First Impressions
El cliente no dejó un comentario.Michele C. | First Impressions
The reason I cleaned out my storage area was due to the price increase; I would of agreed upon $10.00 but $25.00 was to much for me.Annette C. | Overall Experience
I can not say enough about the Rome NY Uhaul! They were all so professional , knowledgeable and kind. I had my storage for over three years and I spoke with many of the employees over that time. I would like to give a special thanks to Stephanie. I become really sick one day in July of 2019, before Covid, it changed my life forever! To this day no one knows what exactly I caught, but to this day I struggle with side effects. I went through some tough patches were I was home for a week here or there effecting my pay checks. Stephanie would always call with a smile in her voice and ask when I might be able to make a payment. Sometimes I would say next week and sometimes it would be next month. I never lied about when I would be able to pay and I always paid at the time stated. She never judged or made me feel less than and it is something I really appreciate!! Kudos to her and her team for their professionalism! Thank you to team Uhaul. Grateful Tammi CowenTAMMI C. | Overall Experience
The "climate controlled" units are freezing. If you need real climate control go elsewhere. I have had real climate control and this is not it ☹️COLLEEN M W. | First Impressions
El cliente no dejó un comentario.Destiny B. | Overall Experience
Love The Lady With All The Pretty Make up .Billie Jo M. | Overall Experience
El cliente no dejó un comentario.WALLISB R. | Overall Experience
Dallas was very helpful and nice.Natalie L. | First Impressions
El cliente no dejó un comentario.Joshua A. | Overall Experience
The only downside od that my rent went up several times. Once a year with inflation, I can understand but at one point, it was raised 3 times in one year.Tiara M. | Overall Experience
The same move in date was the same as my move out date . The roof was leaking in the storage unit they wanted to give me , poor customer service , when I mentioned the leak they didn't care to go look at it . I will make sure to post on all social media regarding this place and not to rent from here.Sarah N. | First Impressions
The unit work PERFECT for our short term needs. Thank you!!!!!!Andrew T. | Overall Experience
The lady i dealt with at Rome uhaul was very helpful and courteous. I would use this location again.therman c. | Overall Experience
El cliente no dejó un comentario.therman c. | First Impressions
El cliente no dejó un comentario.Kadisha V. | First Impressions
El cliente no dejó un comentario.Eryn T. | First Impressions
El cliente no dejó un comentario.Michael F. | First Impressions
Great service, clean facility and the staff was always friendly and helpful when needed.Lindsey F. | Overall Experience
The staff was helpful curteous and kind.Mary C. | First Impressions
I ran into financial problems and you guy created a buyout price that I was able to afford to keep my storage and I really appreciated it.Renee H. | Overall Experience
The storage contacted me that they were going to be putting a new doors. I requested that I'd be called. So I could be present. I did not get a call. I gave them my key. Gave all my telephone numbersUrsula R. | Overall Experience
They went above and beyond to get me a storage unit that fit my needs. Everything was done in a quick but effective manner.Paula F. | First Impressions
very good customer servicePamela N. | First Impressions
Facility was everything we needed. Very clean and nice.Rita M. | Overall Experience
Great jobwilliam r. | Overall Experience
Reserved a unit days in advance but it was given away got stuck with a large closet sized unit that fits no more than seasonal storage so was left to find additional storage elsewherejennifer W. | First Impressions
Servicio al cliente de excelencia.victory s. | Overall Experience
There was some flooding with heavy rains, so make sure you set stuff up. I had a great experience w/ them in truck, trailer, and storage room rental. Also did U-Box.Diana W. | Overall Experience
Was told by the manager the storage units haven't been renewed since 1962. That being said very poor design . Horrible experienceRyan D. | First Impressions
naCLELAND M. | Overall Experience
noneGARY I. | Overall Experience
Service was good had no problems .. It made a bad situation easilierRenee H. | First Impressions
Thank you for making my move so smoothly.Cathy M. | First Impressions
Stephanie was our sales girl. She was knowledgeable, efficient and friendly. I would definitely go back here in the future.darryl t. | Overall Experience
The staff was always willing to help you and accommodate you. We need to down our storage unit I went to talk about a smaller unit they found for me on the same day. Very helpful staff!!ROY B. | Overall Experience
Great servicecynthia H. | Overall Experience
Everyone was very helpful while I was using UHaul!Katie W. | First Impressions
Friendly and helpful services. Very clean place.Cynthia D. | First Impressions
I've been dealing with Uhaul the last couple years & I'm very satisfied with the staff & their kindness.they are awesome & the prices are beyond reasonable.zipporah m. | First Impressions
This Uhaul did not work the dome light, the U-Haul was extremely dirty.Chris P. | First Impressions
SatisfiedErvin M. | Overall Experience
This is the second time(and last) time I will do business with your company. I called my local uhaul in Rome to reserve a storage locker and did not know I was talking to the call center. They informJohn B. | Reservación
Too many price increases.DAVID F. | Overall Experience
Very unhappy with final transaction with new manager. Rude cocky condescending. 3 yrs with Uhaul, will NEVER do business again. Will post to all social media. Will tell all friends to deal with differkimberly F. | Overall Experience
the persons at the counter were VERY helpful and on top of things .....Thank youjoyce h. | Overall Experience
Store manager remembered I mentioned needing TV boxes and personally called me when they came in. Outstanding, personal service, greeted me evry time he saw me at the storage facility.TERESA D. | Overall Experience
All I can say is thank you! Your company is very professional and polite and I have never had an issue with uhaul.juliet R. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Enviamos de un lado al otro de la ciudad o del mundo!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
¡U-Haul es el instalador de enganches N.° 1 de América del Norte!
¡Servicio de propano entregado directamente en tu puerta!
¡Tenemos la selección más amplia de la industria!