Customer Reviews for U-Haul Moving & Storage of Rome

1,892 comentarios

244 Erie Blvd E   Rome, NY 13440
(E of S James; parallel to Canal St; Rte 49E /69E /365E; Rte 365W/ 26S)

(315) 339-3110

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(315) 339-3110

244 Erie Blvd E
Rome, NY 13440
(E of S James; parallel to Canal St; Rte 49E /69E /365E; Rte 365W/ 26S)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Excellent staff in Rome, NY!

Kelly R. 
Clasificación:
5.0

The Perry worker is a very good worker

Cassandra B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Constance B. 
Clasificación:
5.0

The gentleman was on point and well versed in hooking up the trailer and sending me on my way

David B. 
Clasificación:
5.0

Employees were extremely helpful and knowledgeable. My experience using this uhaul was very pleasant. Great job!!!!

karen T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Manuel P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth S. 
Clasificación:
1.0

I didnt even go 10 miles put 15$ of my money into the tank filled it more than it was when i picked the truck up and was still billed for 2 gallons of gas . worst experience ever

Jonathan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tangela B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karl H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ken G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca J. 
Clasificación:
5.0

The manager Stephanie is the best!!

James T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick M. 
Clasificación:
1.0

The truck was literally broken we had to return it and get a new one.

Jordan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

john S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPHP C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVIDR S. 
Clasificación:
5.0

No complaints

Rebecca P. 
Clasificación:
5.0

El cliente no dejó un comentario.

RON S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna M. 
Clasificación:
5.0

The truck needs a runner board to help me climb into it.

James T. 
Clasificación:
5.0

Staff was friendly and competent. a good experience

Robert C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa W. 
Clasificación:
5.0

Keep doing what you're doing

CORNELL JR P. 
Clasificación:
5.0

Great service at the Rome, NY location

daniel V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward M. 
Clasificación:
5.0

clean the interior of the vehicle of any indications or sents of weed not appropriate

Alan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth P. 
Clasificación:
5.0

the people that work there do a good job.

bob E. 
Clasificación:
5.0

Excellent service

Donna O. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMESP L. 
Clasificación:
4.0

El cliente no dejó un comentario.

PETER C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Adam B. 
Clasificación:
4.0

Need to have more (pick up trucks) they are in big demand here in Rome ny I rented one but had too have it back next day which I needed it for two days. Get more pickup trucks soon

MARKL V. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER H. 
Clasificación:
5.0

Great, quick service.

lauri H. 
Clasificación:
4.0

El cliente no dejó un comentario.

REGINA O. 
Clasificación:
5.0

Great service, quick and easy. Rented a trailer, backed up to it, they hooked it all up and I was on my way. Didn't even need to get out of the truck when I returned it.

Anthony T. 
Clasificación:
5.0

Quick and easy return!

Joy C. 
Clasificación:
4.0

El cliente no dejó un comentario.

bob E. 
Clasificación:
5.0

I found the vehicle to be excellent and the staff and facility to be very pleasant and helpful. Service was very efficient and swift and I would certainly recommend this company and location to everyone.

LESLIER J. 
Clasificación:
5.0

Bradley was absolutely fantastic to work with. His customer service was second to none.

Leo R. 
Clasificación:
4.0

Make it known that if you are an hour late to pick up the van, the next customer gets it. This location was able to bump me up to the next size van at no charge so it worked out just fine. Friendly staff and efficient service

Zachary F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Theodore C. 
Clasificación:
5.0

Very satisfied

Paul D. 
Clasificación:
5.0

Stephanie Stovall, Should be U-Haul moving center general manager of the year. She is so very nice and polite and a wonderful wonderful personality. U-Haul at 244 Erie boulevard East Rome New York is lucky to have her.. she is awesome she makes it a pleasure to rent a pickup from U-Haul every time I go there. I think she deserves a raise a pay raise for treating her customer so nice.

Russell N. 
Clasificación:
5.0

Absolutely the best experience. U-Haul made my day. From the moment I arrived, to when I dropped off my rental. Very professional and helpful. Everything available right there. I will definitely recommend this facility to everyone.

Chris B. 
Clasificación:
4.0

Didn't have my size truck ready yet so they upgraded me to a larger truck for free. Truck was great quality, made moving a breeze. Fraction of the price of Penske, too.

William C. 
Clasificación:
5.0

Nada

Deforest W. 
Clasificación:
4.0

Overall a very positive experience. The gentleman at the desk was very helpful.

Mark L. 
Clasificación:
5.0

Stef is a great manager and was a pleasure to work with. Hard to find these good qualities in today's world.

Theodore C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward B. 
Clasificación:
5.0

El cliente no dejó un comentario.

mark B. 
Clasificación:
5.0

Nothing everything was great friendly and the manager Stephanie oh my out standing one of the best

Tommie J. 
Clasificación:
5.0

The girl working there is right on the ball . Excellent service!

Paul D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
1.0

El cliente no dejó un comentario.

Kimberly M.  |  Overall Experience 
Clasificación:
5.0

Not a thing, The wonderful woman that waited on me there, was so very nice and very professional she made the renting process very easy ... She is a Wonderful, asset to your company .

Russell N. 
Clasificación:
4.0

Get some newer trucks. The old trucks are gas guzzlers that cost a lot of money and have zero extra safety features for someone driving them not too often.

HEMANTH G. 
Clasificación:
1.0

Rude started accusingnof using it for something else started callingnevey min brightening cops the manager just kept calling and going crazy I mean you can tell she's using drugs and needles I mean this place needs help isn't the only time this place has done this stuff. She was just using it my sister so she can move and all of a sudden she's making sure that she calls none stop. it was completely crazy and I would not recommend this location

Danielle D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim M. 
Clasificación:
5.0

This U-Haul location is outstanding! I've used them two or three times every year for the past 4 years, and the customer service is always excellent. The general manager is extremely friendly and helpful. I would recommend going out of your way to go to this location versus others, for a guaranteed efficient and friendly experience.

Gayle R. 
Clasificación:
5.0

No improvements necessary

Deforest W. 
Clasificación:
5.0

Just top notch

Patrick M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven F. 
Clasificación:
3.0

Customer service is less than ideal…apparently our reservation interrupted the front desk associate's morning date with his girlfriend who was sitting in the corner. Both seemed overly annoyed we interrupted their date.

Lisa M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Anthony C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cassandra B.  |  First Impressions 
Clasificación:
5.0

THERE IS NO NEED TO IMPROVE. POSSIBLY BUT I DON'T SEE WHERE

Donald R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bonnie W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel B. 
Clasificación:
1.0

El cliente no dejó un comentario.

Jeremy J. 
Clasificación:
1.0

I returned the truck at 19:15 only had for about 3 hours They charged me a fee for dropping after pickup which they never do or mentioned which was weird and I already paid 80$ for having the truck just to pick up a couch they have gotten outrageously high with prices on mileage 1$ a mile and all the extra fees they sneak in there that were not agreed upon! Will not be back

JONATHAN GRANT M. 
Clasificación:
4.0

El cliente no dejó un comentario.

James S. 
Clasificación:
5.0

Nothing everything was perfect

Brandon D. 
Clasificación:
5.0

this place is beyond perfect

kyle K. 
Clasificación:
5.0

El cliente no dejó un comentario.

dennis O. 
Clasificación:
5.0

Nothing great dealership and great manager Stephanie

James T. 
Clasificación:
4.0

I would ask for a refund on the blanket rental that I did not use!

ERIC S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brittany B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeff B. 
Clasificación:
5.0

Trailer was pretty beat up even my young son made a comment about it. But it served its purpose.

Adam W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony T. 
Clasificación:
3.0

they told me my drivers licensce was too damaged. wasted my time ridiculous procedure.

Dylan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julius C.  |  First Impressions 
Clasificación:
5.0

The guy who I worked with did a great job with showing me my options and setting me up with the perfect size storage room for my needs.

Bruce C.  |  First Impressions 
Clasificación:
5.0

Pick up and drop off was super easy and fast.

ANDREADINEE B. 
Clasificación:
4.0

El cliente no dejó un comentario.

robert D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIELR M. 
Clasificación:
4.0

El cliente no dejó un comentario.

mike J. 
Clasificación:
5.0

El cliente no dejó un comentario.

tami D.  |  Overall Experience 
Clasificación:
5.0

The two young gentlemen I had was so amazing. So very respectful and thorough. Very efficient. I would recommend both again.

Jodi L.  |  First Impressions 
Clasificación:
5.0

Stephanie was awesome to work with. She was very helpful, friendly, and totally on her game. The truck was clean and equipped with everything that I needed, the price was more than fair. I would totally recommend this location in Rome NY to anyone local in need of anything that uhaul can provide.

Jessica B. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARDA A. 
Clasificación:
5.0

I am also sad to go! Stephanie and Dallas and the staff at this location are outstanding always going above and beyond to ensure the customers are cared for and feel welcome and like family. They take great pride in their work and it shows. If there is anyway they can be recognized for their effort corporate should do so. I will always recommend this location as lo g as they are there.

Norma G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha P. 
Clasificación:
5.0

UHAUL saved the day on a last Minute issue that arose. Thank you and God Bless!!

ANQUANGEORGE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew S. 
Clasificación:
2.0

The pickup was full of snow when I went to leave. The guy did clean it out. It also smelled of cigarettes.

Duane A. 
Clasificación:
5.0

The store was amazing but that national number I called to make the reservation was horrible!!

Joseph M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joleen D.  |  First Impressions 
Clasificación:
5.0

Uhaul staff was very helpful and friendly.

Laurel P.  |  Overall Experience 
Clasificación:
4.0

The unit I rented is a second floor unit that no one told me about as I was making the reservations on the telephone. It's very difficult to go up the stairs with heavy items. The Person on the phone quoted me the wrong price first time I called. There is a big hole in the ceiling of my unit that needs to be repaired so mice and spiders do not get into my unit. Stephanie was great!

Alicia S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

tami D.  |  First Impressions 
Clasificación:
5.0

Thank you for helping me out in a pinch.

Kathy W.  |  Overall Experience 
Clasificación:
5.0

You guys have the BEST MANAGER. SHE IS SO AMAZING EVERTHING I NEEDED .

Coleen M.  |  Overall Experience 
Clasificación:
5.0

Thank you for helping me with the door!

Nicole C.  |  Online Move In 
Clasificación:
5.0

Stephanie was very helpful and professional. Highly recommend the Rome facility.

Patrick K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

David K.  |  Overall Experience 
Clasificación:
5.0

The staff were very efficient and friendly especially the employee that was working when I arrived at this facility he went out of his way to help us out with transportation afterwards; he was also there on Sunday morning when I check out and again he was on point and extremely efficient 👍🏼👍🏼

Ruben V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Courtney S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERTSCOTT T.  |  First Impressions 
Clasificación:
4.0

The hallways were well lit. To see inside my unit needed a flashlight.

Joe S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

sharelle j.  |  Overall Experience 
Clasificación:
5.0

Stephanie is an awesome manager.

Mitchell D.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

COLLEEN M W.  |  Overall Experience 
Clasificación:
5.0

Excellent management. Great people to work with. Storage alwaya safe and secure. Great customer service!!

Juan D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Anne S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michele C.  |  First Impressions 
Clasificación:
4.0

The reason I cleaned out my storage area was due to the price increase; I would of agreed upon $10.00 but $25.00 was to much for me.

Annette C.  |  Overall Experience 
Clasificación:
5.0

I can not say enough about the Rome NY Uhaul! They were all so professional , knowledgeable and kind. I had my storage for over three years and I spoke with many of the employees over that time. I would like to give a special thanks to Stephanie. I become really sick one day in July of 2019, before Covid, it changed my life forever! To this day no one knows what exactly I caught, but to this day I struggle with side effects. I went through some tough patches were I was home for a week here or there effecting my pay checks. Stephanie would always call with a smile in her voice and ask when I might be able to make a payment. Sometimes I would say next week and sometimes it would be next month. I never lied about when I would be able to pay and I always paid at the time stated. She never judged or made me feel less than and it is something I really appreciate!! Kudos to her and her team for their professionalism! Thank you to team Uhaul. Grateful Tammi Cowen

TAMMI C.  |  Overall Experience 
Clasificación:
3.0

The "climate controlled" units are freezing. If you need real climate control go elsewhere. I have had real climate control and this is not it ☹️

COLLEEN M W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Destiny B.  |  Overall Experience 
Clasificación:
5.0

Love The Lady With All The Pretty Make up .

Billie Jo M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

WALLISB R.  |  Overall Experience 
Clasificación:
5.0

Dallas was very helpful and nice.

Natalie L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua A.  |  Overall Experience 
Clasificación:
4.0

The only downside od that my rent went up several times. Once a year with inflation, I can understand but at one point, it was raised 3 times in one year.

Tiara M.  |  Overall Experience 
Clasificación:
1.0

The same move in date was the same as my move out date . The roof was leaking in the storage unit they wanted to give me , poor customer service , when I mentioned the leak they didn't care to go look at it . I will make sure to post on all social media regarding this place and not to rent from here.

Sarah N.  |  First Impressions 
Clasificación:
5.0

The unit work PERFECT for our short term needs. Thank you!!!!!!

Andrew T.  |  Overall Experience 
Clasificación:
5.0

The lady i dealt with at Rome uhaul was very helpful and courteous. I would use this location again.

therman c.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

therman c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kadisha V.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Eryn T.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael F.  |  First Impressions 
Clasificación:
5.0

Great service, clean facility and the staff was always friendly and helpful when needed.

Lindsey F.  |  Overall Experience 
Clasificación:
5.0

The staff was helpful curteous and kind.

Mary C.  |  First Impressions 
Clasificación:
4.0

I ran into financial problems and you guy created a buyout price that I was able to afford to keep my storage and I really appreciated it.

Renee H.  |  Overall Experience 
Clasificación:
1.0

The storage contacted me that they were going to be putting a new doors. I requested that I'd be called. So I could be present. I did not get a call. I gave them my key. Gave all my telephone numbers

Ursula R.  |  Overall Experience 
Clasificación:
5.0

They went above and beyond to get me a storage unit that fit my needs. Everything was done in a quick but effective manner.

Paula F.  |  First Impressions 
Clasificación:
4.0

very good customer service

Pamela N.  |  First Impressions 
Clasificación:
5.0

Facility was everything we needed. Very clean and nice.

Rita M.  |  Overall Experience 
Clasificación:
5.0

Great job

william r.  |  Overall Experience 
Clasificación:
2.0

Reserved a unit days in advance but it was given away got stuck with a large closet sized unit that fits no more than seasonal storage so was left to find additional storage elsewhere

jennifer W.  |  First Impressions 
Clasificación:
5.0

Servicio al cliente de excelencia.

victory s.  |  Overall Experience 
Clasificación:
5.0

There was some flooding with heavy rains, so make sure you set stuff up. I had a great experience w/ them in truck, trailer, and storage room rental. Also did U-Box.

Diana W.  |  Overall Experience 
Clasificación:
1.0

Was told by the manager the storage units haven't been renewed since 1962. That being said very poor design . Horrible experience

Ryan D.  |  First Impressions 
Clasificación:
3.0

na

CLELAND M.  |  Overall Experience 
Clasificación:
5.0

none

GARY I.  |  Overall Experience 
Clasificación:
4.0

Service was good had no problems .. It made a bad situation easilier

Renee H.  |  First Impressions 
Clasificación:
5.0

Thank you for making my move so smoothly.

Cathy M.  |  First Impressions 
Clasificación:
5.0

Stephanie was our sales girl. She was knowledgeable, efficient and friendly. I would definitely go back here in the future.

darryl t.  |  Overall Experience 
Clasificación:
5.0

The staff was always willing to help you and accommodate you. We need to down our storage unit I went to talk about a smaller unit they found for me on the same day. Very helpful staff!!

ROY B.  |  Overall Experience 
Clasificación:
5.0

Great service

cynthia H.  |  Overall Experience 
Clasificación:
5.0

Everyone was very helpful while I was using UHaul!

Katie W.  |  First Impressions 
Clasificación:
5.0

Friendly and helpful services. Very clean place.

Cynthia D.  |  First Impressions 
Clasificación:
5.0

I've been dealing with Uhaul the last couple years & I'm very satisfied with the staff & their kindness.they are awesome & the prices are beyond reasonable.

zipporah m.  |  First Impressions 
Clasificación:
2.0

This Uhaul did not work the dome light, the U-Haul was extremely dirty.

Chris P.  |  First Impressions 
Clasificación:
5.0

Satisfied

Ervin M.  |  Overall Experience 
Clasificación:
1.0

This is the second time(and last) time I will do business with your company. I called my local uhaul in Rome to reserve a storage locker and did not know I was talking to the call center. They inform

John B. | Reservación
Clasificación:
4.0

Too many price increases.

DAVID F.  |  Overall Experience 
Clasificación:
2.0

Very unhappy with final transaction with new manager. Rude cocky condescending. 3 yrs with Uhaul, will NEVER do business again. Will post to all social media. Will tell all friends to deal with differ

kimberly F.  |  Overall Experience 
Clasificación:
5.0

the persons at the counter were VERY helpful and on top of things .....Thank you

joyce h.  |  Overall Experience 
Clasificación:
5.0

Store manager remembered I mentioned needing TV boxes and personally called me when they came in. Outstanding, personal service, greeted me evry time he saw me at the storage facility.

TERESA D.  |  Overall Experience 
Clasificación:
5.0

All I can say is thank you! Your company is very professional and polite and I have never had an issue with uhaul.

juliet R.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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