Comentarios de los clientes para U-Haul Moving & Storage of Rome

My car has been down through a very dire oncology situation for my wife, so I have been renting there pickup trucks on a few occasions now for her treatment while my cars shop is and there ordering parts, and the manager of this facility Stephanie has been there for us at every turn to help with very clean and well kept vehicles. She's just not your average manager that cares only about volume sales and no personalized help labeling customers as a number. This Unique lady has gone far above and beyond her call of duty at every single turn making sure they had something available for us and working with us. She's handled every problem at 5 stars with help. I am a professional touring athlete and do alot of traveling and moving, and have used many U-hauls and competing companies for moves and similar situations for years and I have never ever received service like at any other U-haul location. She's made sure to keep in contact at every turn arranging and moving schedules around for us, and being personally available to work something out in some very bad situations for us every time. U-haul district management should keep there eyes on this lady for promotion, because there just not going to find employees of her caliber often at all.. I have my MBA and have worked over the year's in service businesses and always dug deep to find people like her to hire throughout my career, and I can tell you from personal and professional experience that this absolutely does not happen often. Bravo to this U-haul facility and I will go out of my way to recommend this staff, and she's got my vote if there regional office ever questions me on her performance. U-haul, do not ever lose this employee under any circumstances, she's a diamond in the ruff in what has become a lazy world.. I look forward to doing more business with them for all my truck needs after this horrible medical situation is over.. there simply the best. Forget the other companies, go straight to them.

No improvement needed it was wonderful

Love The Lady With All The Pretty Make up .

Both ladies were very nice and helpful

Nothing! My experience was great!

great job getting me on the road.

just curious why the employee who waited on me didn't have a mask on? It was a little uncomfortable for me considering my mom died of COVID. Its not like I won't use uhaul because you guys are always great but just curious about the mask issue?

My 20 foot truck was supposed to be delivered to a location close to my home but at the last minute I was informed that it would not be. We had to drive to drive 18 miles each way to pick up what I was supposed to be my 20 foot truck. We loaded that evening and there was not enough room. I had to throw away part of my belongings. It turns out the truck was only a 15 footer. I need a refund!!!

The windshield on the vehicle was dirty inside, which I reported to the service rep when I returned, and she cleaned it immediately when the vehicle was returned, apologizing for not being aware of that situation.

I thought both persons on the staff I dealt with were courteous and efficient to deal with. And I do like being able to get most of the paperwork done on line ahead of time. Made for a smooth transaction.

Allow 10' van to be used one-way. Had to pay higher rental for 15' when additional space was not a priority. Ended up using more gas since larger vehicle. Very annoying policy.

Dallas was very helpful and nice.

Very efficient operation...Maintain it...!

Stephanie is the best Manager I have ever dealt with! She's always flexible, understanding and helpful! For years I have received excellent service from the Uhaul company on Erie Blvd. in Rome, NY. ~Julia

I dont know if mobile checkin is available in Rome; I did not try it. There are days when there are several people waiting for assistance and the mobile checkin might be very useful.

Very friendly and helpful

Everything was exceptional especially customer service.

The service was outstanding and staff was very educated would recommend

Theres nothing the employee we delt with was AWESOME! She keeps her location her trucks her business run like a well oil machine lol. I have had bad experiences in the past with other u haul places and was never using your company again but last min. One time i decided to try her location we had such a good experience ive used her location 2 more times and my daughter used them and a friends used them 3 times all with excellent experiences! Shes the only thing that saved our business with your company! Seriously shes amazing great attitude great costumer service like i said just great experiences everytime because of her!!!

Some one to be on hand in the store hung out for 15 min no one showed up had to go out side and find someone

Pickup truck had disgusting cigarette odor. Needed to be fumigated !

Everyone was very nice and accommodating! Great experience

None of your employees were wearing masks at anytime when I picked up and dropped off truck. If myself or any of my family get sick due to exposure at this Uhaul location. We will be suing this company.

nothing - the process was about as smooth as it could be.

Uhaul associates were polite and friendly. the mileage charge is a nuisance.

Stephanie and her staff were friendly and professional. There were no issues with the service or the truck. Definitely recommend this location to anyone in the Central NY region.

Charge customer the amount contracted online. The person at the site added about$15 to the bill that was not on the online contract.

26 ft Truck needs new rear leaf springs as it bottomed out with two hutches in it

The only downside od that my rent went up several times. Once a year with inflation, I can understand but at one point, it was raised 3 times in one year.

Every time I've dealt with this Rome location during the past year & half...THEY'VE BEEN GREAT!!! I bought a new home & moved. I bought a new SUV & had hitch & wiring installed. I've rented the pick up truck. I HIGHLY RECOMMEND THIS LOCATION!!! HATS OFF TO THE MANAGER & EMPLOYEES !!!

Was great, they listen and we told them about the tires because the other tire wasn't that great either.

Stephanie was great. She was polite.

None

The manger was super polite and helpful

I asked for a creeper and found a regular truck Dollie. I was over charged in milage by 50 miles.

Stephane is an Awesome Asset to the U-Haul Family! she is a Wonderful Person! Very Professional.

Everything was excellent. I don't know if you could make it better. Give out boxes of chocolate?

none. Stephanie was great!

The usable space on the trailer was not what the website said it was. It said there would be four feet width, turned out to be more like 39inches

The ladies working there were awesome.

There needs to be another agent assisting customers only one at the time I arrived and had to wait until he got off the phone. Others there had the same experience.

Stephanie was very knowledgeable and helpful. I will definitely use this location again.

Possibly hire more certified people at this location, only one gentleman was doing everything there. It would be easier on the workers if they had more helping hands

NOTHING- DALLAS WAS GREAT!!!

Great Staff

Install more tie downs at the mid point of the trailer walls, the ones that are in the rails/wall guards are to small to use for ropes or ratchet straps

Minor issues with trailer but it did the job very well. Employees prompt and easy to deal with. Vert good experience would use again.

The woman that worked with me was knowledgeable and was super quick.

Very efficient personnel

The manager you have in the Rome location is very nice and she does a very good job too

The only complaint we have is that the van we rented smelled like cigarette smoke. My husband has allergies and immediately felt it in his throat. Please don't let people smoke in these vehicles.

Have associates keep hands and feet off vehicle. Have associates wear clothes that fit and dont show thong underwear went bent over.

The ease and efficiency of the rental process was excellent. The staff helped me select the right size vehicle for my move, and my responsibilities were clearly explained. When I returned the vehicle, I was on my way in under 5 minutes.

The same move in date was the same as my move out date . The roof was leaking in the storage unit they wanted to give me , poor customer service , when I mentioned the leak they didn’t care to go look at it . I will make sure to post on all social media regarding this place and not to rent from here.

The UHaul employees were Very friendly and polite. Check out and checking back in was fast and easy. I would recommend the Rome location to anyone.

The unit work PERFECT for our short term needs. Thank you!!!!!!

The lady i dealt with at Rome uhaul was very helpful and courteous. I would use this location again.

Great service, clean facility and the staff was always friendly and helpful when needed.

The staff was helpful curteous and kind.

I ran into financial problems and you guy created a buyout price that I was able to afford to keep my storage and I really appreciated it.

The storage contacted me that they were going to be putting a new doors. I requested that I'd be called. So I could be present. I did not get a call. I gave them my key. Gave all my telephone numbers

They went above and beyond to get me a storage unit that fit my needs. Everything was done in a quick but effective manner.

very good customer service

Facility was everything we needed. Very clean and nice.

Great job

Reserved a unit days in advance but it was given away got stuck with a large closet sized unit that fits no more than seasonal storage so was left to find additional storage elsewhere

Excellent customer service.

There was some flooding with heavy rains, so make sure you set stuff up. I had a great experience w/ them in truck, trailer, and storage room rental. Also did U-Box.

Was told by the manager the storage units haven’t been renewed since 1962. That being said very poor design . Horrible experience

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none

Service was good had no problems .. It made a bad situation easilier

Thank you for making my move so smoothly.

Stephanie was our sales girl. She was knowledgeable, efficient and friendly. I would definitely go back here in the future.

The staff was always willing to help you and accommodate you. We need to down our storage unit I went to talk about a smaller unit they found for me on the same day. Very helpful staff!!

Great service

Everyone was very helpful while I was using UHaul!

Friendly and helpful services. Very clean place.

I've been dealing with Uhaul the last couple years & I'm very satisfied with the staff & their kindness.they are awesome & the prices are beyond reasonable.

This Uhaul did not work the dome light, the U-Haul was extremely dirty.

Satisfied

This is the second time(and last) time I will do business with your company. I called my local uhaul in Rome to reserve a storage locker and did not know I was talking to the call center. They inform

Too many price increases.

Very unhappy with final transaction with new manager. Rude cocky condescending. 3 yrs with Uhaul, will NEVER do business again. Will post to all social media. Will tell all friends to deal with differ

the persons at the counter were VERY helpful and on top of things .....Thank you

Store manager remembered I mentioned needing TV boxes and personally called me when they came in. Outstanding, personal service, greeted me evry time he saw me at the storage facility.

All I can say is thank you! Your company is very professional and polite and I have never had an issue with uhaul.