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Jennifer M.Customer Reviews for U-Haul Moving & Storage of Rome
Testimonials From Recent Customers
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Never received a receipt in my email. Par for the course.
TIMOTHY P L.Vehicle kept shaking when driving 55mph
BRANDI MARIE W.Stephanie is the best.
JOSEPH M.Counter attendant was vulgar and very unprofessional. The truck smelled of cigarettes horribly, I had to use lysol spray to mask the smell. I rented a truck in Utica since and it was spotless, even the box smell clean and sanitized. I will not use Rome again and it's a shame because I live in Rome.
WILLIAMP C.I've had the need to rent trailers several times over the past couple of years, and the staff at this location are phenomenal! Always friendly, and extremely helpful.
Gayle R.Do not charge full price when the kinda rude girl behind the counter says you can only rent it for a few hours
MICHELLEL D.This Rome NY U-Haul location actually cares about their business and actually goes out of their way to provide and please their customers with excellent service I highly recommend them and will continue to rent my U-Hauls from this Rome, NY location.
Jerald B.Personal very friendly ðŸ‘
carlos A.Quicker process to review mileage.
KENNETHC JR A.I can not say enough about the Rome NY Uhaul! They were all so professional , knowledgeable and kind. I had my storage for over three years and I spoke with many of the employees over that time. I would like to give a special thanks to Stephanie. I become really sick one day in July of 2019, before Covid, it changed my life forever! To this day no one knows what exactly I caught, but to this day I struggle with side effects. I went through some tough patches were I was home for a week here or there effecting my pay checks. Stephanie would always call with a smile in her voice and ask when I might be able to make a payment. Sometimes I would say next week and sometimes it would be next month. I never lied about when I would be able to pay and I always paid at the time stated. She never judged or made me feel less than and it is something I really appreciate!! Kudos to her and her team for their professionalism! Thank you to team Uhaul. Grateful Tammi Cowen
TAMMI C. | Overall ExperienceN/C
Pamela S.Stephanie Stowell is the best GM I have ever delt with over many years.. My wife has been in treatment removing tumors and at the same time my cars transmission went, Stephanie knows the story and has gone put of her way to accommodate our rentals for about a half dozen doctors appointments and emergency procedures with the most professionalism I haven't seen since the 80s.. I have an MBA in management and have been in management for most of my life, I would actively try to recruit her if I was in the rental business. This young woman should be considered for regional management at some point in my opinion. One of your best and brightest.
JOSEPH M.I had requested a dolly, it was not in the truck.
SANDRAL E.Stephanie was the employee working when I picked up and dropped off the uhaul she was very fast and professional really did an excellent job and seems like a great employee
David B.Excellent job! Quick and efficient! Thanks!
Thomas J.I could tell that the vehicle hadn't been turned on in a while and they had left the window cover on. Because of those two things, I had to wait quite a while for it to defrost. I just felt like it should have been prepared better. Also, I chose to do a mobile pickup and had to go inside to get the keys, even though the mobile check-in representative said I should be able to pick up the keys from a coded box. So much for a contactless pickup. The desk associate seemed like he was under the influence.
Kaitlyn E.The young lady there was outstanding to deal with thank you
EDWARD A A.The service was prompt and all our questions were answered, it was an easy drop off, which is appreciated after a long drive!
amanda B.The "climate controlled" units are freezing. If you need real climate control go elsewhere. I have had real climate control and this is not it ☹️
COLLEEN M W. | First Impressionsall good
JUANANTONASIO R.Great Service at a reasonable price! I have used this location a number of times, and it is consistently good. The place is clean, equipment is good, and workers are friendly. Thank you for your service!
Genadiy O.Stop using the vehicles for personal use. I couldn't figure out why the mileage had 9 extra miles when we picked it up. They did refund me after two days of trying to get it. (Gm was responsive). However we saw an employee from the place I saw earlier driving the uhaul to pick up pizza at dominos. I'm guessing now why the mileage is always higher. Maybe if they didn't use it for personal use customers like me wouldn't be overcharged for their miles they added. I wouldn't have had to chase down someone to get my money back they overcharged and already knew they did when we brought it back.
BENJAMIN J F.Excellent person at the counter
PATRICK GARY P.I cant think of a thing you could have done to make it go any smoother. Great experience.
CHRISTOPHERDAVID E.Shoutouts to the guy who checked me in and lettting me know that the other store should not have given us that truck looking the way it did because I could have really got hurt
Christopher K.I've used the Rome NY UHaul facility several times over the years. Always have courteous service and good experience. The equipment is normally in great condition and never had a problem. The online ability to reserve and choose the right equipment for the job at hand is excellent.
LEOR C.Awesome customer service. Great people working there.
JOHNE H.The service was great and the sales person was great to work with. She connected and verified the trailer was in safe working order. Gracias
Mark G.I booked my truck and the reservation said it was guaranteed. BUT, when I went to pick up my truck, it was NOT there! I had to drive to another location and wait a 1/2 hour for MY truck to get back (note: there were 3 trucks just sitting in the parking lot.) Getting a reservation AND a guarantee does not mean anything!
Philip R.My first U-haul experience was excellent. The girl assisting me was very knowledgeable and very good at her job. Great experience all around!
JULIEANN D.have cheaper prices , and have the equipment people want , i wanted a van and there was not one that was going one way to rome, insted i got a 15 foot truck,
Angel F.The lady who helped me was beyond helpful
MARKLYNN G.Stephanie the customer service women. So friendly. Great personality. Helps you to relax and smile during a move.
CHRISTYA B.My car has been down through a very dire oncology situation for my wife, so I have been renting there pickup trucks on a few occasions now for her treatment while my cars shop is and there ordering parts, and the manager of this facility Stephanie has been there for us at every turn to help with very clean and well kept vehicles. She's just not your average manager that cares only about volume sales and no personalized help labeling customers as a number. This Unique lady has gone far above and beyond her call of duty at every single turn making sure they had something available for us and working with us. She's handled every problem at 5 stars with help. I am a professional touring athlete and do alot of traveling and moving, and have used many U-hauls and competing companies for moves and similar situations for years and I have never ever received service like at any other U-haul location. She's made sure to keep in contact at every turn arranging and moving schedules around for us, and being personally available to work something out in some very bad situations for us every time. U-haul district management should keep there eyes on this lady for promotion, because there just not going to find employees of her caliber often at all.. I have my MBA and have worked over the year's in service businesses and always dug deep to find people like her to hire throughout my career, and I can tell you from personal and professional experience that this absolutely does not happen often. Bravo to this U-haul facility and I will go out of my way to recommend this staff, and she's got my vote if there regional office ever questions me on her performance. U-haul, do not ever lose this employee under any circumstances, she's a diamond in the ruff in what has become a lazy world.. I look forward to doing more business with them for all my truck needs after this horrible medical situation is over.. there simply the best. Forget the other companies, go straight to them.
Joseph M.No improvement needed it was wonderful
LOUISE F.Love The Lady With All The Pretty Make up .
Billie Jo M. | Overall ExperienceBoth ladies were very nice and helpful
DONNAV J.Nothing! My experience was great!
Frank M.great job getting me on the road.
JONE H.just curious why the employee who waited on me didn't have a mask on? It was a little uncomfortable for me considering my mom died of COVID. Its not like I won't use uhaul because you guys are always great but just curious about the mask issue?
HADLEY JR B.My 20 foot truck was supposed to be delivered to a location close to my home but at the last minute I was informed that it would not be. We had to drive to drive 18 miles each way to pick up what I was supposed to be my 20 foot truck. We loaded that evening and there was not enough room. I had to throw away part of my belongings. It turns out the truck was only a 15 footer. I need a refund!!!
sharon V.The windshield on the vehicle was dirty inside, which I reported to the service rep when I returned, and she cleaned it immediately when the vehicle was returned, apologizing for not being aware of that situation.
KAREN WEAVER E.I thought both persons on the staff I dealt with were courteous and efficient to deal with. And I do like being able to get most of the paperwork done on line ahead of time. Made for a smooth transaction.
margaret M.Allow 10' van to be used one-way. Had to pay higher rental for 15' when additional space was not a priority. Ended up using more gas since larger vehicle. Very annoying policy.
Michelle R.Dallas was very helpful and nice.
Natalie L. | First ImpressionsVery efficient operation...Maintain it...!
PAULA III R.Stephanie is the best Manager I have ever dealt with! She's always flexible, understanding and helpful! For years I have received excellent service from the Uhaul company on Erie Blvd. in Rome, NY. ~Julia
JULIALANE G.I dont know if mobile checkin is available in Rome; I did not try it. There are days when there are several people waiting for assistance and the mobile checkin might be very useful.
Wallis R.Very friendly and helpful
NICOLE W.Everything was exceptional especially customer service.
BRIANDAVID R.The service was outstanding and staff was very educated would recommend
Tamara R.Theres nothing the employee we delt with was AWESOME! She keeps her location her trucks her business run like a well oil machine lol. I have had bad experiences in the past with other u haul places and was never using your company again but last min. One time i decided to try her location we had such a good experience ive used her location 2 more times and my daughter used them and a friends used them 3 times all with excellent experiences! Shes the only thing that saved our business with your company! Seriously shes amazing great attitude great costumer service like i said just great experiences everytime because of her!!!
Bertha W.Some one to be on hand in the store hung out for 15 min no one showed up had to go out side and find someone
DOUGLASA F.Pickup truck had disgusting cigarette odor. Needed to be fumigated !
ROBERTEDWARD M.Everyone was very nice and accommodating! Great experience
GIULIANOJ T.The only downside od that my rent went up several times. Once a year with inflation, I can understand but at one point, it was raised 3 times in one year.
Tiara M. | Overall ExperienceThe same move in date was the same as my move out date . The roof was leaking in the storage unit they wanted to give me , poor customer service , when I mentioned the leak they didn't care to go look at it . I will make sure to post on all social media regarding this place and not to rent from here.
Sarah N. | First ImpressionsThe unit work PERFECT for our short term needs. Thank you!!!!!!
Andrew T. | Overall ExperienceThe lady i dealt with at Rome uhaul was very helpful and courteous. I would use this location again.
therman c. | Overall ExperienceGreat service, clean facility and the staff was always friendly and helpful when needed.
Lindsey F. | Overall ExperienceThe staff was helpful curteous and kind.
Mary C. | First ImpressionsI ran into financial problems and you guy created a buyout price that I was able to afford to keep my storage and I really appreciated it.
Renee H. | Overall ExperienceThe storage contacted me that they were going to be putting a new doors. I requested that I'd be called. So I could be present. I did not get a call. I gave them my key. Gave all my telephone numbers
Ursula R. | Overall ExperienceThey went above and beyond to get me a storage unit that fit my needs. Everything was done in a quick but effective manner.
Paula F. | First Impressionsvery good customer service
Pamela N. | First ImpressionsFacility was everything we needed. Very clean and nice.
Rita M. | Overall ExperienceGreat job
william r. | Overall ExperienceReserved a unit days in advance but it was given away got stuck with a large closet sized unit that fits no more than seasonal storage so was left to find additional storage elsewhere
jennifer W. | First ImpressionsExcellent customer service.
victory s. | Overall ExperienceThere was some flooding with heavy rains, so make sure you set stuff up. I had a great experience w/ them in truck, trailer, and storage room rental. Also did U-Box.
Diana W. | Overall ExperienceWas told by the manager the storage units haven't been renewed since 1962. That being said very poor design . Horrible experience
Ryan D. | First Impressionsna
CLELAND M. | Overall Experiencenone
GARY I. | Overall ExperienceService was good had no problems .. It made a bad situation easilier
Renee H. | First ImpressionsThank you for making my move so smoothly.
Cathy M. | First ImpressionsStephanie was our sales girl. She was knowledgeable, efficient and friendly. I would definitely go back here in the future.
darryl t. | Overall ExperienceThe staff was always willing to help you and accommodate you. We need to down our storage unit I went to talk about a smaller unit they found for me on the same day. Very helpful staff!!
ROY B. | Overall ExperienceGreat service
cynthia H. | Overall ExperienceEveryone was very helpful while I was using UHaul!
Katie W. | First ImpressionsFriendly and helpful services. Very clean place.
Cynthia D. | First ImpressionsI've been dealing with Uhaul the last couple years & I'm very satisfied with the staff & their kindness.they are awesome & the prices are beyond reasonable.
zipporah m. | First ImpressionsThis Uhaul did not work the dome light, the U-Haul was extremely dirty.
Chris P. | First ImpressionsSatisfied
Ervin M. | Overall ExperienceThis is the second time(and last) time I will do business with your company. I called my local uhaul in Rome to reserve a storage locker and did not know I was talking to the call center. They inform
John B. | ReservaciónToo many price increases.
DAVID F. | Overall ExperienceVery unhappy with final transaction with new manager. Rude cocky condescending. 3 yrs with Uhaul, will NEVER do business again. Will post to all social media. Will tell all friends to deal with differ
kimberly F. | Overall Experiencethe persons at the counter were VERY helpful and on top of things .....Thank you
joyce h. | Overall ExperienceStore manager remembered I mentioned needing TV boxes and personally called me when they came in. Outstanding, personal service, greeted me evry time he saw me at the storage facility.
TERESA D. | Overall ExperienceAll I can say is thank you! Your company is very professional and polite and I have never had an issue with uhaul.
juliet R. | Overall Experience