Comentarios del cliente para U-Haul Moving & Storage of Rome
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de U-Haul Moving & Storage of Rome
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Bernadette W. en
Stephanie Stovall at the Rome location was amazing. She made the process easy. I will recommend this site to all my friends and family.
Ursula R. en
The storage contacted me that they were going to be putting a new doors. I requested that I'd be called. So I could be present. I did not get a call. I gave them my key. Gave all my telephone numbers
Stephen K. en
Have explicit dimensions of your trailers available. I asked if the 5x9 was 60" wide inside the gate and got a yes. It's actually 56" wide which did no good for my 58" wide item. For reference, your 6x12 is actually 6' 4" wide. I know they must vary but perhasp the correct answer when someone asks is "They vary, it's close to the dimensions, we'd have to measure the actual trailer."
Georgia T. en
Make sure truck is ready to go make sure doors go up and are free brush snow and ice off not the customer
Todd W. en
Not enough staff....at pick up 9:30 there was one worker to do everything,,,,too much for only one person. I was second in line and waited over 15 mins. This is no good. My time is worth something too . The drop off was smoother but still took long ....a second person is definitely needed . Otherwise the worker was fine.
Steven B. en
Thank you!
Paul K. en
Staff was efficient and friendly, had vehicle prepped and ready on time.
Eric I. en
Helpful staff. Quick and efficient
Vincent K. en
Not make him a uhaul dealer.
Kathleen M. en
Nothing, everything was excellent
Carole E. en
Thank you for the rental . everything was good except that all our boxes on floor and side of our mattress and box spring got wet .due to the trailer leaking and allowing water to get inside .this is why I rented a enclosed trailer to keep my belongings dry. I did return the trailer early and would of thought I would have gotten a half day rental off the price of rental due to the inconvenience of my belongings getting wet , and the right blinker was not working either . All my fuses were good after checking so was not on my end . This is not my first rental and will not be my last . But I think some sort of discount should have been giving for my stuff getting wet and blinker being out on trailer .
Alden B. en
Employees were very friendly and helpful, I appreciate people who enjoy their job it shows in their work.
Sabrina A. en
I rented a U-Haul on Saturday, January 18 2020 at the 244 Erie Blvd E, Rome, NY location. When I arrived at the store I stood around for 25 minutes without a worker in sight. I began walking around screaming “HELLOâ€, to no avail. There was a placard on the window stating to call the manager for any issues (picture provided). When I called Samantha, I said “Hi, is this Samantha?†To which she replied “I don’t have time for this, I’m not dealing with this shit.†and hung up on me. I proceeded to wait and called the other number on the card. I understand it’s the weekend and my message was very quiet and rushed so he probably did not get it as of yet. After 20 minutes of waiting altogether finally two guys come in and ignore my existence until I come up to the counter, to which they proceeded to ignore me until I stated I rented a uhaul. We get through the registration process and he hands me my key. I go out to the uhaul and there is a thick layer of ice on the windshield, no ice scraper was provided and both men inside refused to help. I wasted all of the windshield washer fluid and some gas sitting there for another 20 minutes waiting for this to defrost. It was evident this hadn’t been cleared off all day. When returning the UHaul, the parking lot hadn’t been plowed AT ALL. Uhaul is notorious for handling terrible in the snow. Needless to say the uhaul got stuck half in the Blvd and half in the unplowed parking lot. When my mother went in to see if someone could help it was the same story, nobody in sight. She began running though the entire building, into the break room etc to find someone. Nobody in the entire building. Finally one guy comes in to help, and states “ya the plow just did that to our entrance way.†The plow did not do this as the other worker had another u-haul stuck right outside the doorway to the building. He got it unstuck and came back in. This experience was terrible and it honestly makes me want to never rent another uhaul again. The store could have been robbed with neither worker in there, the store manager was rude on the phone, why have your number posted if you’re just going to hang up on customers? I reached out to u-haul support on Twitter with no response back.
Renee B. en
None
William D. en
This facility has THE BEST STAFF of any uhaul location I've ever had the opportunity of visiting . Don't think I've ever been as impressed with any business employees as I was with this facility .POLITE ,COURTEOUS ,AND ABSOLUTELY TOP OF THE LINE HELP FROM START TO FINISH.
Ellen F. en
Excellent customer service, friendly and quick. Sam is always thorough and gets us on our way.
Heather B. en
We have been using uhaul like most people forever. The two women running it now are so professional and super efficient. From the time you walk in until you finish your contract it is such a pleasure to feel like a customer who is really appreciated and important.
robert T. en
na
Russell R. en
Nothing the girls that worked were fast and efficient
Ellen F. en
Everything was great and we were in and out in a few minutes without a problem. I would recommend uhaul rome ny to friends
JOSE O. en
Brisk transaction & very professional
Roseanne C. en
The truck we rented needs some maintenance. We had to keep moving the steering wheel in order to stay in the lines, maybe the alignment is off. Does not run well honestly, seems old.
Charles K. en
CONFUSION ABOUT PHONE CHECK IN.
Joseph M. en
Everything was great. Friendly staff and prompt service!
MARK A. en
The two gentlemen working this location on 12-1 were fantastic to deal with.
Richard N. en
Nothing really, quick rental easy return.
Eric T. en
The employee that helped me was professional and knowledgeable. The place was pretty busy but she helped everyone in a timely manner and had a smile on her face the whole time. I will definitely there again.
John V. en
Have a staff member present when the store is open. I waited 15 minutes for a staff return to the store, after calling a number.
Calvin D. en
Was lied to about the price of the trailer. And was told that the 105. Dollar deposit would be returned to me when I turned in the trailer in V.A witch I only received 75. Dollars.
Paula F. en
They went above and beyond to get me a storage unit that fit my needs. Everything was done in a quick but effective manner.
Pamela N. en
very good customer service
Ken J. en
I LL BE BACK FOR ANOTHER LOAD
William S. en
The people working at this location are alway very nice, knowledgeable, and hard working, especially the young lady who helped me with the trailer.
Michael K. en
Cup holder area was dirty otherwise it was great
Richard S. en
Very helpful, willing to go the extra to win the customer over. Clean waiting room. Busy even on a Sunday.
Michael K. en
Great store, very helpful with the return process
Rebecca D. en
The only problem is with the card they use to enter the storage room, other then that everything else was great.
Tiffany D. en
The truck was bucking while going down route 49 and the traction doesn't work. The app needs to be updated because I returned my truck at 10:20 pm and my truck was due at 11 pm and I'm being overcharged for the truck being late when it wasn't late
Lisa F. en
Horrible service at Rome location. Had an employee tell me they aren't gonna sit there and argue with me. Got hung up on. Failed to tell me I had to return the truck to Rome location. Truck costed 80 dollars more than quoted because I had to drive and empty truck 40 miles back to rome to return it and have to pay 99 cents a mile plus gas. I told them it was an out of town move and they still put it as in town. I returned the truck with a half tank of gas as I was instructed and was still charged 17$ for gas. I will never use uhaul for moving again. Id rather do it with a little red wagon.
Latazia R. en
Let a customer know in advance if a truck not back in time to be picked up. One person being late can effect how long you reserve your van for, it happened to me but the representatives in the Rome store were great
Franklin S. en
Agent had difficulty getting free upgrade price to take. may have been a U-Haul system problem. Could not print paperwork for me. .
Renee H. en
Only because who ever process my return double charged my card and Now put me in a bond by having to wait for a refund which can take up to 5 days . I brought the truck back before time everything was in tact gas, mileage and everything I shouldn’t have been charge for another day then once call to get it corrected I have to wait 3-5 business days for my refund which should have never happened in the first place
yvonne M. en
Thank you Rome Uhaul!
Thomas S. en
Excellent service as always great equipment and service ensures I will be back along with family and friends
Christie B. en
I had the unfortunate experience of having an accident, and they were wonderful. I really braced for the worst and was pleasantly surprised with the best.
Timothy G. en
Engine light was on to not go over 20 miles per hour ABS light was on and I did not even doing remove
Jonathan T. en
The rental price was significantly higher than a trailer rental going the other way just a couple weeks before. Also I had to drive an hour to pick it up.
Jessica L. en
The guy spelled my last name wrong even after I spelled it out for him. (My last name is Libby) The Mileage rates are absolutely absurd. Reading $19.99 in really big print and having plus mileage rates in fine print, plus gas, plus "environmental fee", plus all the other fees, is highway robbery. I drove to Uhaul expecting to pay $20-$40 for a Uhaul for the day, not $70 for a Uhaul for 6 hours. I didn't even finish getting all my stuff. Not to mention the lack of a ramp for the cargo area. I thought all Uhauls had 3 row bench seating and a ramp. I'm overall extremely disappointed in my entire experience.
Grace P. en
The associates were very friendly and extremely knowledgeable and helpful
John D. en
The manager was superb, but can’t recall her name!
Wayne S. en
Prices are way to high I needed a truck to pick up a hutch and bring it home cost me $42 for a 2 hour rental in the future for a basic pick up truck I will be looking elsewhere.
John L. en
Very clean and professional
JOSHUA J. en
Customer service was great ! She was cheerful and ready to help. The reservation over the phone was quick and painless. I was in and out, when I got there for my reservation, and when I brought the Truck back.
Karl B. en
They’re Friendly and they do their job well
Raymond A. en
Sam is awesome!
Mary L. en
Quick and efficient, friendly customer service
Linda A. en
Easy process
Wendy K. en
The drop off online method wasn’t what I expected. I thought I could simply take a photo and save it to my camera roll and then process the mileage, and be done with it but it wasn’t like that at all. I didn’t realize I had to take the photo while using it. Needless to say I had already put the key in the box once I realized this and now I’m sure I will be charged more because I didn’t follow the instructions. It was late and I was exhausted from moving otherwise I am sure it is a simple process. It’s just really inconvenient for the customer.
Charles K. en
not a thing
Jason R. en
I returned a car trailer 1 hour late on a sunday night after the business was closed. Was charged for another 24 hours. It's not like anyone was going to be able to rent it whether it was on time or not. A little bit of a break on price would have been nice.
MICHELLE K. en
The lady that helped me with the reservation on the phone straight through to the lady that helped me upon return were very helpful. I am not sure if the person on the phone was the same as who checked me in but everything went smoothly and was pleased.
Jonnie N. en
Fast friendly service! Keep it up!
Rita M. en
Facility was everything we needed. Very clean and nice.
william r. en
Great job
jennifer W. en
Reserved a unit days in advance but it was given away got stuck with a large closet sized unit that fits no more than seasonal storage so was left to find additional storage elsewhere
victory s. en
Excellent customer service.
Diana W. en
There was some flooding with heavy rains, so make sure you set stuff up. I had a great experience w/ them in truck, trailer, and storage room rental. Also did U-Box.
Ryan D. en
Was told by the manager the storage units haven’t been renewed since 1962. That being said very poor design . Horrible experience
CLELAND M. en
na
GARY I. en
none
Renee H. en
Service was good had no problems .. It made a bad situation easilier
Cathy M. en
Thank you for making my move so smoothly.
darryl t. en
Stephanie was our sales girl. She was knowledgeable, efficient and friendly. I would definitely go back here in the future.
ROY B. en
The staff was always willing to help you and accommodate you. We need to down our storage unit I went to talk about a smaller unit they found for me on the same day. Very helpful staff!!
cynthia H. en
Great service
Katie W. en
Everyone was very helpful while I was using UHaul!
Cynthia D. en
Friendly and helpful services. Very clean place.
zipporah m. en
I've been dealing with Uhaul the last couple years & I'm very satisfied with the staff & their kindness.they are awesome & the prices are beyond reasonable.
Chris P. en
This Uhaul did not work the dome light, the U-Haul was extremely dirty.
Ervin M. en
Satisfied
John B. en
This is the second time(and last) time I will do business with your company. I called my local uhaul in Rome to reserve a storage locker and did not know I was talking to the call center. They inform
DAVID F. en
Too many price increases.
kimberly F. en
Very unhappy with final transaction with new manager. Rude cocky condescending. 3 yrs with Uhaul, will NEVER do business again. Will post to all social media. Will tell all friends to deal with differ
joyce h. en
the persons at the counter were VERY helpful and on top of things .....Thank you
TERESA D. en
Store manager remembered I mentioned needing TV boxes and personally called me when they came in. Outstanding, personal service, greeted me evry time he saw me at the storage facility.
juliet R. en
All I can say is thank you! Your company is very professional and polite and I have never had an issue with uhaul.
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