El cliente no dejó un comentario.DIana F. | First Impressions
Customer Reviews for U-Haul Moving & Storage of Rochester
Rochester Hills, MI 48306
(On the corner of Rochester Rd and Tienken Rd)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento para vinos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Very good service 👏 👍 👌Hani F.
El cliente no dejó un comentario.Bruce M.
Understanding the length of time it would take do a self check out of a vehicle. Selfishly I would like to be taken care of before people calling into the store as I am standing in line waiting.Jennifer Q.
El cliente no dejó un comentario.Regan B.
chrck and make sure the tongue latch stays locked on the ballSheldon C.
Bethany was awesome.... two wrong reservations at two wrong times, not from this store, and she handled it and got my truck while I was there!James L.
El cliente no dejó un comentario.William M.
El cliente no dejó un comentario.Dan P.
assure windshield has fluidDoug H.
Staff is always super friendly, knowledgeable and helpful at this location.Micah S.
Do not change anything ,stay friendly as you are ,very good service. 👍Dragutin P.
El cliente no dejó un comentario.Raymond A.
Make sure the fuel gauge is actually past the "F" marker. Ended up paying for extra gas because it wasn't actually full when I picked it up. Did not realize until I filled it up at the end and the fuel gauge goes well past the "F" marker when actually fullJoshua T.
Staff are very friendly and very helpful every time I either rent a trailer or purchase propane. ¡Gracias!Paul G.
Great place to rent from. Service is great and they have a good selection to choose from.Kenneth K.
El cliente no dejó un comentario.James B.
El cliente no dejó un comentario.Arkan M.
Nothing! They're the best!Christine M.
Employees were very nice, helpful and polite Very nice experience Thank you G. RushlowGloria R.
I rented a van that should not be on the road. It was missing as in visor on drivers side. The ignition locked up (3) times. Once for an hour, again for half an hour, and again for 15 minutes. Also the steering wheel vibrates at 35 mph. I missed three appointments and told the management I wasn't happy.Stan S.
El cliente no dejó un comentario.Gary J.
6875 uhaul storage Rochester very good storage , clean and good staff members work , they are very help full , I like this placeJasminder G. | First Impressions
Great job!michael F.
Everyone is great thank you so much that helps in a stressful time when you have to move.Carmella Z.
El cliente no dejó un comentario.Joy S.
El cliente no dejó un comentario.Mark M.
El cliente no dejó un comentario.Patrick V.
El cliente no dejó un comentario.Jonathan K.
Make sure they check the gas gage to see if the last person put there gas back in because I had to put some in before I could get to my destination. But the truck was a nice ride need shocks in the front.herchel O.
No issues. Employees were positive friendly and knowledgeable.Rick P.
El cliente no dejó un comentario.Gerry S.
Just wish you had larger storage units. That the large storage unit also need to taller.Kathleen P. | Overall Experience
Oil Life Monitor was at 0%. Had to "slam" the driver door for it to close and not have "Driver Door Message" not appear on dash. Wish it had Cruise Control.Gregory M.
El cliente no dejó un comentario.Joshua W. | Overall Experience
El cliente no dejó un comentario.Renisha L.
El cliente no dejó un comentario.Michael T.
Always wonderful, spot on, prompt and competent service. ¡Gracias!DIana F.
General manager was knowledgeable and helpful.Mark L.
The lady (apologized for keeping forgetting your name) is absolutely knowledgable, kind and helpful!Mark Q.
Good customer service at this locationNick M.
I waited in line one hour to pick up my uhaul on Sunday. I guess being told this was the length of time ahead of time I would have planned for that. The process to return the truck after hours was too long also. I did the online site and it refused to accept the pictures I was taking of the cab and back of truck and said there was a system error. I was charged 20$ that was later refunded.Daria P.
Mason was very helpful. Allowed me to make a last minute switch on a trailer after realizing I had the wrong size. His help was wonderful.Cameron B.
El cliente no dejó un comentario.Mykola B.
El cliente no dejó un comentario.James L.
More counter helpGary M.
El cliente no dejó un comentario.Brandon R.
El cliente no dejó un comentario.BRIANHALE S.
I was upset when I was told that you did not prorate monthly rent as my rent was due on 8/25 and I moved on 9/1.Carrol S. | Overall Experience
El cliente no dejó un comentario.Michael E.
Service was fast and friendly. They had plenty of inventory and I was able to rent the trailer immediately with no waiting. Check in guy was very friendly also. I will be back!!David H.
El cliente no dejó un comentario.William W.
I found the staff to be very friendly. Counter, pick -up and drop off all very pleasant and helpfulPaul S.
El cliente no dejó un comentario.Susan M.
The woman there was an incredible service person She ran the whole show by herself two at a time She was really attractive too :DJesse C.
Trailer tires were significantly under-inflateld. I was told they had been checked - glad I checked them myself before starting 575 mile trip. They only had 40 psi in them. Sidewall specified 65 psi for max load.William J.
El cliente no dejó un comentario.Troy C.
Servicio al cliente de excelencia. Clean working equipment was ready as promised. Return was a snap. This place gets you from A to B a needed. Best possible experience.David V.
El cliente no dejó un comentario.Jenny N.
Outstanding experience. Scott was a true professional who knew is product and explained every detail and offered a unexpected discount. Quite a difference from my experience with Hertz. The facility was spotless. Corporate should be proud of this facility. Ford Transit is a highly recommended vehicle. Comfortable, clean And fully equipped.tom M.
El cliente no dejó un comentario.Jeremy H.
Staff was very helpful and friendly. Both storage units were clean and usefulShanekia W. | First Impressions
El cliente no dejó un comentario.Bob D.
El cliente no dejó un comentario.Julia F.
El cliente no dejó un comentario.SACHIN P.
El cliente no dejó un comentario.Donovan C.
Bethany: Who handled my reservation and order did a great job even though this U-Haul store appears to be somewhat understaffed.James L.
El cliente no dejó un comentario.Richard H.
The equipment was clean. However, the brakes were not well maintained. My rental truck pulled harshly to the left under braking. It made the vehicle difficult to drive and if that is not fixed properly it is a severe hazard. I am not happy with the condition of the vehicle.Edward H.
El cliente no dejó un comentario.Jerome K.
El cliente no dejó un comentario.GONZALO-RAFAEL P.
Kiosks for check in and printing receiptsKristen K.
El cliente no dejó un comentario.Chris C.
El cliente no dejó un comentario.Mike B.
El cliente no dejó un comentario.terry J.
El cliente no dejó un comentario.Severiano V.
They didn't show my anything on how to load my car.Sheila I.
I think youâ€˜ve got it covered. Easy pickup and drop off.David P.
Scott was very helpful!Elisabeth J.
El cliente no dejó un comentario.Kenneth S.
El cliente no dejó un comentario.Nicole A.
El cliente no dejó un comentario.Willam K.
Can't compliment them enough. Start to finish. Prompt, professional and informative.Daniel C.
El cliente no dejó un comentario.Alaa M.
El cliente no dejó un comentario.Ronald H.
El cliente no dejó un comentario.Rick D.
El cliente no dejó un comentario.Craig W.
El cliente no dejó un comentario.Kenneth H.
El cliente no dejó un comentario.Leo L.
Nothing...it went very smooth. Thank you.David A.
On line registration is great time saver.Bruce B.
I actually booked a rental at one location, and when the previous driver failed to return it, the same vehicle was seamlessly booked for me at another location. I had a positive experience at both locations, and I am grateful that they all play nice with each other. Additionally, the check out and check in process is so easy and user friendly... much more streamlined than it was in the past. Five stars!Kristine D.
El cliente no dejó un comentario.John A.
El cliente no dejó un comentario.Suzette S.
Online services do not work well. App crashes and pages have to be re-loaded several times for pick-up and return.Alexander W.
El cliente no dejó un comentario.Todd F.
El cliente no dejó un comentario.JOHN M.
El cliente no dejó un comentario.Raymond F.
El cliente no dejó un comentario.Darren B.
El cliente no dejó un comentario.Rhonda T.
Great experience. Would use againJoe C.
Best location with the best people.philip H.
Cannot think of anything. The whole experience was unexpectedly pleasant. I expected much more of a hassle, but the transaction was smooth and easy. Moving is a stressful time and I was happy to not have a hassle at UHaulHelen M.
El cliente no dejó un comentario.aditya G.
El cliente no dejó un comentario.Robert M.
So far so good everything is in a locker and safe and we’ll get there at some point but the guys who did all the lifting and caring and and storing it for me we’re excellent so I have nothing but good to sayChristina M. | First Impressions
We had rented a 10x15 unit and when we got to the actual unit there was already a lock on the door. Unfortunately we had already unloaded our truck and when we addressed this with the staff, it appeared that someone had rented the unit online and placement a lock on the unit. The location was unable to give us another unit and we had to repack the truck and find a different storage facility.MIchael P. | Overall Experience
El cliente no dejó un comentario.Pengbo L. | Overall Experience
It was clean, bug-free, and environmentally controlled. My boxes did not get damaged by water and my items were protected from water and weather/temperature concerns. If I need storage again, I will use this facility.Scott M. | Overall Experience
First day one, I had a great experience using UHaul storage. The level of professionalism was great. The units were clean, climate controlled and secure.Kimberly K. | Overall Experience
Everything you'd expect and then some. Highly Recommend.Nicholas S. | Overall Experience
Made me feel my belongings we're protected from everything. As simple as that. Great place always clean and secure.IGNACIO A. | Overall Experience
El cliente no dejó un comentario.Debra H. | Overall Experience
El cliente no dejó un comentario.Kharman I. | Overall Experience
El cliente no dejó un comentario.MICHAEL K. | Overall Experience
El cliente no dejó un comentario.Jim K. | Overall Experience
Thank-you Service was courteous and very, friendly and helpful .Mary B. | First Impressions
El cliente no dejó un comentario.LILIANA ALEKSANDRA K. | Overall Experience
El cliente no dejó un comentario.Leslie T. | First Impressions
Bethany was fantastic to work with and got me into the final unit of a particular size I needed and she did it fast! And she was extremely knowledgeable on recommending what size would be best for me! The unit was clean and I would definitely rent another unit if and when I need to!Matthew D. | Overall Experience
When first booking my storage unit, I went through the online request process where I got to choose a unit on the ground floor from those showing they were available. When I showed up in person to sign the papers, I was told the unit I chose did not exist and that there were no longer any main floor units available. I would not have signed had I known it would be on the second floor, and it was very inconvenient to access my things without needing someone to come along with me to assist.Molly N. | Overall Experience
El cliente no dejó un comentario.Albert T. | Overall Experience
El cliente no dejó un comentario.Ashley D. | Overall Experience
El cliente no dejó un comentario.Alex A. | Overall Experience
Bethany was amazing. Very clean storage, and U-Haul trucks were perfect. Easy and fast service. I would highly recommend this U Haul. Thank youTina W. | Overall Experience
I had been trying to get a second unit for several months. They wouldn't call me form was open I had to repeatedly call and ask if one was open. By the time I got one the price had gone up and I don't think that's fair. I'm very displeasedDeborah E. | First Impressions
El cliente no dejó un comentario.david d c. | Overall Experience
El cliente no dejó un comentario.Thomas P. | First Impressions
I've had to make 5 reservations within the last couple months as I transitioned up here. Uhaul has messed up 4 of those reservations and cost me money I didn't need to spend. Do better.Jacqueline H. | Overall Experience
El cliente no dejó un comentario.Roy C. | Overall Experience
El cliente no dejó un comentario.Daniel M. | Overall Experience
El cliente no dejó un comentario.Christopher R. | Overall Experience
Within 2 weeks in late November and early December, had to replace my debit card 2. I spoke to someone online was told my December payment was over due need to pay around 250. Curicumstance I could not drive there I spoke to Bithany Manager at U Hall Rochester Rd and Tienken, she waived the late fee, gave her my Visa debit card # it went through. Also authorized every month, to take my rent out. Brittany went above and beyond to help me. Would I recommend U Hall at this location??? AbsolutelyCynthia O. | First Impressions
El cliente no dejó un comentario.Kevin W. | Overall Experience
El cliente no dejó un comentario.David V. | First Impressions
Bethany was very friendly and helpful! The only thing I didn't know was that I needed to swipe my access card to "allow access: to my unit before I entered and unlocked it. This is my first time renting any type of storage unit. I set off the alarm but no biggie. Next time I know!george z. | First Impressions
Very clean, reasonably priced, security top notch, kind, caring knowledgeable staff. I would definitely recommend this location.lisa n. | First Impressions
El cliente no dejó un comentario.ROBERT G. | Overall Experience
El cliente no dejó un comentario.Edward J. | Online Move In
El cliente no dejó un comentario.NANCY JOAN W. | Overall Experience
El cliente no dejó un comentario.Douglas A. | First Impressions
El cliente no dejó un comentario.Dan B. | Overall Experience
El cliente no dejó un comentario.Laura Jo P. | First Impressions
El cliente no dejó un comentario.Donna Marie T. | Overall Experience
Elevators iwould’ve made it nicer for second-story unit and the fact that I no longer needed my unit and being charged for a whole month does not sit well with medonna F. | Overall Experience
El cliente no dejó un comentario.Diane K. | Overall Experience
Took 3 phone calls after I cleared out my unit (after advising on-site staff of my exit) to complete exit paperwork. ☹️John M. | Overall Experience
Efficient business practices and great customer service.carol m. | Overall Experience
Everything has been good from start to finish. No issues!Wendell C. | Overall Experience
I did not stay the full last month. It would be nice to be refunded for the 3 weeks I was not there.Ashlee Morgan E. | Overall Experience
Very secure and convenient for me to enter alone at various times of the day. Well maintained with bathroom facilities available, and a spot to leave no longer wanted items that others might need…CONNIE H. | Overall Experience
El cliente no dejó un comentario.nick b. | Overall Experience
El cliente no dejó un comentario.Kenneth K. | Overall Experience
A young man whose name is Noah works at the location where my units ( 7 of them at one time) in Rochester MI on Rochester Rd. NOAH, was extremely helpful and always a big smile and he remembered my name calling me Mr Taylor whenever I walked into the office/sales area He always had a sympathetic ear for the perils of one moving from a huge house and downsizing. If I owned a business I would hire him and promote him... his kindness and politeness will never be forgotten. Sincerely, Glenn Taylorglenn t. | Overall Experience
Storage is well maintained and secure. Have used this location multiple times for my short term need for additional storage space. Will use it again.John P. | Overall Experience
Pleasantly surprisedJulie R. | Overall Experience
El cliente no dejó un comentario.Daniel C. | Overall Experience
Graciasmurt o. | First Impressions
We stored our daughters belongings for college at the storage unit over the summer. It was well lit, well maintained and would definitely be backLee W. | Overall Experience
Thank you for awesome.Ginalashawn S. | Overall Experience
El cliente no dejó un comentario.Keith J. | Overall Experience
Need an elevator!donna F. | First Impressions
El cliente no dejó un comentario.MARK S. | Overall Experience
The customer service person on 8/2 was VERY patient and helpful as he explained the process. (Sorry, I can't remember his name.) Kevin in the storage facility was very earnest and helpful too. Both these guys were young and I was impressed that they were well trained.Karenmarie L. | First Impressions
The storage hours should be 24/7 with no extra charge for that.Judith C. | Overall Experience
Michael was very helpful, I would definitely recommend this location to my friends and family.Catherine B. | First Impressions
Bethany was very helpful and a pleasure to work with.Amina A. | First Impressions
El cliente no dejó un comentario.Alexander M. | Online Move In
Bethany was very friendly, efficient and solution oriented. A pleasure especially when customer service at most companies seems to be lacking. Very appreciative and grateful for her professionalism.Elizabeth C. | First Impressions
El cliente no dejó un comentario.NANCY JOAN W. | First Impressions
El cliente no dejó un comentario.Bruce H. | Overall Experience
The people here were always helpful. We never had any problem getting into our units. We also purchased many boxes and other items from this location. They had everything we needed.Leslie H. | Overall Experience
Very clean, good smelling and always good temperatures in this storage facility. Would highly recommendlauren K. | Overall Experience
El cliente no dejó un comentario.Dorene T. | First Impressions
El cliente no dejó un comentario.NANCY JOAN W. | First Impressions
NinJUDLEY G. | Overall Experience
El cliente no dejó un comentario.Lori F. | Overall Experience
El cliente no dejó un comentario.Raymond K. | Online Move In
Excellent facility and I would recommend U-haul storage to anyone.janet S. | Overall Experience
El cliente no dejó un comentario.GEOFFREY W. | Overall Experience
El cliente no dejó un comentario.James N. | Overall Experience
El cliente no dejó un comentario.Marcella P. | Overall Experience
El cliente no dejó un comentario.Dale F. | Overall Experience
El cliente no dejó un comentario.susan a. | First Impressions
El cliente no dejó un comentario.DARREN V. | Overall Experience
El cliente no dejó un comentario.Chris W. | Overall Experience
Working w the staff there was a smooth and friendly experience. In the stress of moving from my home of 42 years, U Haul was the easiest and most efficient company to work w out of all the companies I had to contact in regard to this move.carol m. | First Impressions
El cliente no dejó un comentario.Brian H. | First Impressions
El cliente no dejó un comentario.Jerica A. | Overall Experience
El cliente no dejó un comentario.zyshonne b. | Online Move In
When I was getting ready to move out there were no available carts, had to postpone my move out date until carts became availableMichaels C. | Overall Experience
El cliente no dejó un comentario.Kerry P. | Overall Experience
El cliente no dejó un comentario.Leslie H. | First Impressions
El cliente no dejó un comentario.Robert Y. | First Impressions
El cliente no dejó un comentario.Diana C. | Overall Experience
Building was confusing, no signs where to go. Couldn't get into unit due to error in with check in device. Can't use my own lock.Aaron K. | Online Move In
El cliente no dejó un comentario.martkeshia g. | Overall Experience
El cliente no dejó un comentario.Sean H. | First Impressions
I used to work for Uhaul so this will be biased. The basic service was fine. There's too much swiping and card reading and doors for my taste, but I get it. The counter is where the break is and always will be. No one knew how to use the door device, it took some time to figure out if it was the right one and if it even worked or not. Hire people and pay them accordingly so someone can be at the counter at all times and people can be out in the lot at the same time helping people. You guys never paid people for the amount of work you dump on them, and let them unionize if they want to Joe. I was offered a job if I wanted it, but really would not want to work for such a megalomaniacal greedy behemoth where the shareholders are more important than the workers. Sadly it is how all future corporations will be. Tell Bezos the same thing at your next rich guy meeting. I went down the road to a more economical storage facility in the end.Daniel E. | Overall Experience
El cliente no dejó un comentario.Wayne F. | Overall Experience
El cliente no dejó un comentario.Rachel R. | Overall Experience
Clean, convenient and secure. It was everything I needed.Matthew K. | Overall Experience
Bethany was great managing and handling multiple customers at a time at the Rochester Hills, MI facility.edward j. | Overall Experience
I cant Believe I lost All my stuff for 70 dollars and still owe a balance 😭Chanel L. | Overall Experience
El cliente no dejó un comentario.Anthony D. | Overall Experience
El cliente no dejó un comentario.Zachary D. | Online Move In
I couldn’t ask for a better experience I had to switch from another storage area to this one it was clean it was affordable it was convenient five starsAndrea P. | Overall Experience
El cliente no dejó un comentario.Mike c. | Overall Experience
Great facility and would use it again if needed. Excellent experience. GraciasMark G. | Overall Experience
El cliente no dejó un comentario.MATIAS G. | Overall Experience
Heated unload area made moving in and out of storage easy, even in the dead of winter. This is also the cleanest storage in Rochester.JAMES C. | Overall Experience
El cliente no dejó un comentario.BILLY PAUL S. | First Impressions
Michael was very helpful!ROBERT D. | First Impressions
Staff was very courteous and helpful.Phil H. | First Impressions
Only issue was when I went to clear out unit Inwaited in a long line with only one cashier helping and it took a very long time.Susan S. | Overall Experience
El cliente no dejó un comentario.Tina H. | Overall Experience
Excellent customer service. Friendly and helpful.Carrie E. | Overall Experience
Great job all the way around. Great staff, easy bill payment system, and a quality, secure building to store my goods in. Would recommend them to anyone looking for storage!Michael M. | Overall Experience