Customer Reviews for U-Haul Moving & Storage of Rochester

5,217 comentarios

6875 N Rochester Rd   Rochester Hills, MI 48306
(On the corner of Rochester Rd and Tienken Rd)

(248) 218-0502

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(248) 218-0502

6875 N Rochester Rd
Rochester Hills, MI 48306
(On the corner of Rochester Rd and Tienken Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento para vinos
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

The lady that hooked up the trailer was very friendly and extremely helpful. She deserves a raise.

Randolph C. 
Clasificación:
5.0

Sweep the floors of the unit to be clean to have furniture lay on it.

Mark G. 
Clasificación:
5.0

Excellent customer service

Isabel L. 
Clasificación:
5.0

The service representative was fantastic. The store was very busy, and she was working seriously hard to provide everybody excellent service. Very very hard worker. Thank you sincerely

Brad S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Duane B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy A. 
Clasificación:
5.0

Best staff and customer service

FARAHSABRI A. 
Clasificación:
5.0

Very pleasant, we enjoyed Liz a lot she was awesome.

NANCY JANE R. 
Clasificación:
5.0

You guys are five star nothing to improve

Debra C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lei V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Renato S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNNY J. 
Clasificación:
2.0

Understaffed Disorganized They initially gave me a van that did not match my contract. Check in process was backed up, never received my email receipt. Not my usual experience for this location.

Ronald R. 
Clasificación:
5.0

Nothing everything was perfect

MILTON H. 
Clasificación:
5.0

I love this U-Hual location.

Michael M. 
Clasificación:
3.0

Truck needs new wiper blades

Eric W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Olivia C. 
Clasificación:
3.0

I asked the person at the counter to come out to check out the return, he said I would get an email. I stopped at the gas station across the street before I returned it and was still charged $20 for fuel. I received no receipt as the rep stated I would. Getting assistance now to get my money back, Uhaul is being helpful, I'm frustrated that I even have to deal with this since I took the time to replace the fuel and tried getting someone to come out and review the vehicle after I returned it. There was nobody else in the store, it's not like he was busy.

Istvan R. 
Clasificación:
5.0

Trailer was in good shape and operated as expected. Customer service is top notch at this location.

Daniel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRAIG ALAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larry V. 
Clasificación:
5.0

Haven't received the final return documents/final invoice as yet. It may be too soon as I returned the truck yesterday.

Mohammad D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russel H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert T. 
Clasificación:
3.0

Online services didn't work for me at all checking in

Natalie G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dave H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terrence C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wynee F. 
Clasificación:
5.0

Great location, well stocked show room, friendly staff, equipment was new, clean and easy to drive.

Brian B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alberty P. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLE CHRISTIN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

Dedicated staff got me my truck and out the door. Great job U-haul.

David S. 
Clasificación:
5.0

Place the Uhaul-Pod on the trailer correctly.

Matthew N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul O. 
Clasificación:
5.0

This location does a lot of business and very organized to handle it. Attendant was waiting for me to hook up the reserved trailer to my vehicle ontime according to my reservation. They were focused on safety as they noticed my hitch ball size was incorrect.

BRYAN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Susan S. 
Clasificación:
5.0

This place treated me great. Everyone there was outstanding.

Angela C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marilyn M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arthur M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph C. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin M. 
Clasificación:
1.0

My sales clerk has very poor customer service. He asked me to follow to a junky warehouse with trash and boxes everywhere to get a dolly I rented. Then instead of pulling my vehicle around I was directed to walk 1/4 to my rental with the dolly.

Torrance N. 
Clasificación:
5.0

All good.

Deborah W. 
Clasificación:
5.0

Great service from everyone I interacted with

Robert C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristin H. 
Clasificación:
5.0

Also great customer service at this location. Very happy with my uhaul experience.

Kimberly Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony R. 
Clasificación:
5.0

The lady at the service station was incredible, she served us super fast and was very friendly and funny. She worked from 7am until 6pm when we dropped of the uhaul, still in great spirits all by herself! She needs a raise or a form of appreciation, she run the whole shop by herself unfortunately I don't know her name. She worked at the U-Haul Moving & Storage of Rochester 6875 N Rochester Rd Rochester Hills, MI 48306 on 4/30/22 Regards leo

Leonard-felix J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynn V. 
Clasificación:
2.0

But Rate too high

Artur R. 
Clasificación:
5.0

Super helpful staff.

ROB M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark J. 
Clasificación:
1.0

The truck was terrible but i use this location all the time wish it was a different truck

Brandon K. 
Clasificación:
5.0

El cliente no dejó un comentario.

John P. 
Clasificación:
5.0

El cliente no dejó un comentario.

kevin K. 
Clasificación:
5.0

I liked the ability to check the condition of the rental vehicle via the texted link to your phone and update with pictures if there were any discrepancies.

Philip R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Loreal H. 
Clasificación:
5.0

Have the motorcycle trailer in unit closer to my home.

Alex C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Omar I. 
Clasificación:
5.0

Need to replace the strap for the tire and lubricant the crank

DAVID H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jenness W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ajay H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Doug M. 
Clasificación:
4.0

El cliente no dejó un comentario.

David V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Timothy T. 
Clasificación:
5.0

El cliente no dejó un comentario.

kim A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary D. 
Clasificación:
1.0

El cliente no dejó un comentario.

DevanteJerome F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHANNES B. 
Clasificación:
5.0

Great service!

JACK FLOYD M. 
Clasificación:
5.0

Great team. Very helpful and professional.

Scott M. 
Clasificación:
5.0

Always really enjoy renting from Uhaul and this experience was no exception. The team in Rochester was a pleasure to work with and I am sure I'll rent from this location when I have another opportunity to do so. Great team and great service! Thank you for being so helpful.

RAY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jon L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lauren S. 
Clasificación:
5.0

I booked the truck online , it was available, but when I went to the location they said me truck is not available and offered me to rent different truck, in reality they had trucks available outside.. I had really bad experience with this location each time

KISHOR Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tina M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

Good people.

William S. 
Clasificación:
5.0

staff is always freindly and helpful

Geraldine H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger M. 
Clasificación:
5.0

Simply Outstanding!

Kenneth K. 
Clasificación:
5.0

I was in a hurry the whole day was updating de down and crazy…My movers showed up but last minute I talk to Scott who kept confirming that it's ok to change the time and if movers don't show I would not be charged which was so reassuring. Then I came to the location and Liz checked in me and was also very helpful and I wanted to know where the drop off box was she even walked me outside then she made me feel comfortable and pointing to where to park the truck and then I any other concerns I Was taken care of.

Valerie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

David H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

rick S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carolyn B. 
Clasificación:
2.0

I arrived at ~12:30 on 4/10/2022 looking for a 10 foot truck (I didn't have a reservation) for a few hours. Scott Larson said they only had 10 footers for one way. He asked if I wanted a 15 footer instead. I said no. I went back to my car and immediately reserved a 10 footer for pickup at 3pm. I returned at 2:45pm saw Scott and informed him that I had a reservation this time. He said things change all the time. He told me 20 minutes after I left someone returned a 10 footer. I called Scott out telling him he was not being truthful because I made the reservation before I left the parking lot (~1pm).

Shawn M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd S. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jim K.  |  Overall Experience 
Clasificación:
5.0

Thank-you Service was courteous and very, friendly and helpful .

Mary B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LILIANA ALEKSANDRA K.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Leslie T.  |  First Impressions 
Clasificación:
5.0

Bethany was fantastic to work with and got me into the final unit of a particular size I needed and she did it fast! And she was extremely knowledgeable on recommending what size would be best for me! The unit was clean and I would definitely rent another unit if and when I need to!

Matthew D.  |  Overall Experience 
Clasificación:
3.0

When first booking my storage unit, I went through the online request process where I got to choose a unit on the ground floor from those showing they were available. When I showed up in person to sign the papers, I was told the unit I chose did not exist and that there were no longer any main floor units available. I would not have signed had I known it would be on the second floor, and it was very inconvenient to access my things without needing someone to come along with me to assist.

Molly N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Albert T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex A.  |  Overall Experience 
Clasificación:
5.0

Bethany was amazing. Very clean storage, and U-Haul trucks were perfect. Easy and fast service. I would highly recommend this U Haul. Thank you

Tina W.  |  Overall Experience 
Clasificación:
3.0

I had been trying to get a second unit for several months. They wouldn't call me form was open I had to repeatedly call and ask if one was open. By the time I got one the price had gone up and I don't think that's fair. I'm very displeased

Deborah E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

david d c.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas P.  |  First Impressions 
Clasificación:
2.0

I've had to make 5 reservations within the last couple months as I transitioned up here. Uhaul has messed up 4 of those reservations and cost me money I didn't need to spend. Do better.

Jacqueline H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Roy C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher R.  |  Overall Experience 
Clasificación:
4.0

Within 2 weeks in late November and early December, had to replace my debit card 2. I spoke to someone online was told my December payment was over due need to pay around 250. Curicumstance I could not drive there I spoke to Bithany Manager at U Hall Rochester Rd and Tienken, she waived the late fee, gave her my Visa debit card # it went through. Also authorized every month, to take my rent  out. Brittany went above and beyond to help me. Would I recommend U Hall at this location??? Absolutely

Cynthia O.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

David V.  |  First Impressions 
Clasificación:
5.0

Bethany was very friendly and helpful! The only thing I didn't know was that I needed to swipe my access card to "allow access: to my unit before I entered and unlocked it. This is my first time renting any type of storage unit. I set off the alarm but no biggie. Next time I know!

george z.  |  First Impressions 
Clasificación:
5.0

Very clean, reasonably priced, security top notch, kind, caring knowledgeable staff. I would definitely recommend this location.

lisa n.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward J.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

NANCY JOAN W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura Jo P.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Donna Marie T.  |  Overall Experience 
Clasificación:
4.0

Elevators iwould’ve made it nicer for second-story unit and the fact that I no longer needed my unit and being charged for a whole month does not sit well with me

donna F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Diane K.  |  Overall Experience 
Clasificación:
4.0

Took 3 phone calls after I cleared out my unit (after advising on-site staff of my exit) to complete exit paperwork. ☹️

John M.  |  Overall Experience 
Clasificación:
5.0

Efficient business practices and great customer service.

carol m.  |  Overall Experience 
Clasificación:
5.0

Everything has been good from start to finish. No issues!

Wendell C.  |  Overall Experience 
Clasificación:
3.0

I did not stay the full last month. It would be nice to be refunded for the 3 weeks I was not there.

Ashlee Morgan E.  |  Overall Experience 
Clasificación:
5.0

Very secure and convenient for me to enter alone at various times of the day. Well maintained with bathroom facilities available, and a spot to leave no longer wanted items that others might need…

CONNIE H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

nick b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth K.  |  Overall Experience 
Clasificación:
5.0

A young man whose name is Noah works at the location where my units ( 7 of them at one time) in Rochester MI on Rochester Rd. NOAH, was extremely helpful and always a big smile and he remembered my name calling me Mr Taylor whenever I walked into the office/sales area He always had a sympathetic ear for the perils of one moving from a huge house and downsizing. If I owned a business I would hire him and promote him... his kindness and politeness will never be forgotten. Sincerely, Glenn Taylor

glenn t.  |  Overall Experience 
Clasificación:
5.0

Storage is well maintained and secure. Have used this location multiple times for my short term need for additional storage space. Will use it again.

John P.  |  Overall Experience 
Clasificación:
5.0

Pleasantly surprised

Julie R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel C.  |  Overall Experience 
Clasificación:
5.0

Gracias

murt o.  |  First Impressions 
Clasificación:
5.0

We stored our daughters belongings for college at the storage unit over the summer. It was well lit, well maintained and would definitely be back

Lee W.  |  Overall Experience 
Clasificación:
5.0

Thank you for awesome.

Ginalashawn S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith J.  |  Overall Experience 
Clasificación:
4.0

Need an elevator!

donna F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK S.  |  Overall Experience 
Clasificación:
5.0

The customer service person on 8/2 was VERY patient and helpful as he explained the process. (Sorry, I can't remember his name.) Kevin in the storage facility was very earnest and helpful too. Both these guys were young and I was impressed that they were well trained.

Karenmarie L.  |  First Impressions 
Clasificación:
3.0

The storage hours should be 24/7 with no extra charge for that.

Judith C.  |  Overall Experience 
Clasificación:
5.0

Michael was very helpful, I would definitely recommend this location to my friends and family.

Catherine B.  |  First Impressions 
Clasificación:
4.0

Bethany was very helpful and a pleasure to work with.

Amina A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander M.  |  Online Move In 
Clasificación:
5.0

Bethany was very friendly, efficient and solution oriented. A pleasure especially when customer service at most companies seems to be lacking. Very appreciative and grateful for her professionalism.

Elizabeth C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

NANCY JOAN W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce H.  |  Overall Experience 
Clasificación:
5.0

The people here were always helpful. We never had any problem getting into our units. We also purchased many boxes and other items from this location. They had everything we needed.

Leslie H.  |  Overall Experience 
Clasificación:
5.0

Very clean, good smelling and always good temperatures in this storage facility. Would highly recommend

lauren K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dorene T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

NANCY JOAN W.  |  First Impressions 
Clasificación:
5.0

Nin

JUDLEY G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond K.  |  Online Move In 
Clasificación:
5.0

Excellent facility and I would recommend U-haul storage to anyone.

janet S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

GEOFFREY W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

James N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcella P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale F.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

susan a.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

DARREN V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris W.  |  Overall Experience 
Clasificación:
5.0

Working w the staff there was a smooth and friendly experience. In the stress of moving from my home of 42 years, U Haul was the easiest and most efficient company to work w out of all the companies I had to contact in regard to this move.

carol m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerica A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

zyshonne b.  |  Online Move In 
Clasificación:
4.0

When I was getting ready to move out there were no available carts, had to postpone my move out date until carts became available

Michaels C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kerry P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Leslie H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert Y.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana C.  |  Overall Experience 
Clasificación:
1.0

Building was confusing, no signs where to go. Couldn't get into unit due to error in with check in device. Can't use my own lock.

Aaron K.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

martkeshia g.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Sean H.  |  First Impressions 
Clasificación:
3.0

I used to work for Uhaul so this will be biased. The basic service was fine. There's too much swiping and card reading and doors for my taste, but I get it. The counter is where the break is and always will be. No one knew how to use the door device, it took some time to figure out if it was the right one and if it even worked or not. Hire people and pay them accordingly so someone can be at the counter at all times and people can be out in the lot at the same time helping people. You guys never paid people for the amount of work you dump on them, and let them unionize if they want to Joe. I was offered a job if I wanted it, but really would not want to work for such a megalomaniacal greedy behemoth where the shareholders are more important than the workers. Sadly it is how all future corporations will be. Tell Bezos the same thing at your next rich guy meeting. I went down the road to a more economical storage facility in the end.

Daniel E.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Wayne F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachel R.  |  Overall Experience 
Clasificación:
5.0

Clean, convenient and secure. It was everything I needed.

Matthew K.  |  Overall Experience 
Clasificación:
5.0

Bethany was great managing and handling multiple customers at a time at the Rochester Hills, MI facility.

edward j.  |  Overall Experience 
Clasificación:
4.0

I cant Believe I lost All my stuff for 70 dollars and still owe a balance 😭

Chanel L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Zachary D.  |  Online Move In 
Clasificación:
5.0

I couldn’t ask for a better experience I had to switch from another storage area to this one it was clean it was affordable it was convenient five stars

Andrea P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Mike c.  |  Overall Experience 
Clasificación:
5.0

Great facility and would use it again if needed. Excellent experience. Gracias

Mark G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MATIAS G.  |  Overall Experience 
Clasificación:
5.0

Heated unload area made moving in and out of storage easy, even in the dead of winter. This is also the cleanest storage in Rochester.

JAMES C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BILLY PAUL S.  |  First Impressions 
Clasificación:
5.0

Michael was very helpful!

ROBERT D.  |  First Impressions 
Clasificación:
5.0

Staff was very courteous and helpful.

Phil H.  |  First Impressions 
Clasificación:
4.0

Only issue was when I went to clear out unit Inwaited in a long line with only one cashier helping and it took a very long time.

Susan S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tina H.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service. Friendly and helpful.

Carrie E.  |  Overall Experience 
Clasificación:
5.0

Great job all the way around. Great staff, easy bill payment system, and a quality, secure building to store my goods in. Would recommend them to anyone looking for storage!

Michael M.  |  Overall Experience 
Clasificación:
5.0

Very satisfied with my experience with U-Haul of Rochester!

THOMAS L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carrie E.  |  First Impressions 
Clasificación:
5.0

When I opened y unit there was a POISON mouse trap box? Is that normal or who maintains that?

michael w.  |  First Impressions 
Clasificación:
5.0

waiting on a correction to my account as I never moved out.... other than that, I will stay on top of the correction to see that the error is fixed

gaile k.  |  First Impressions 
Clasificación:
5.0

Well, I had to contact the office Saturday Oct 17 when I received a notice that I moved out, however, I did not move out. Within a reasonable amount of time I received a return call, stating they had made an error and corrected it. However, just waiting for my december payment to be reinstated as I paid 2 months in advance. Other than that, top notch customer service. I will stay on top of the correction to make sure it's done.

gaile k.  |  Overall Experience 
Clasificación:
5.0

Awesome Service & Staff

Ginalashawn S.  |  First Impressions 
Clasificación:
5.0

Very professional and helpful throughout my experience at u hau

Marc P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Nancy C.  |  Overall Experience 
Clasificación:
5.0

All good things. One exception was the young lady behind the counter had her radio a bit too loud and the elderly gentleman trying to return some boxes could not hear what she was saying behind her mask and the radio. She should have turned the radio off. Common courtesy.

DIDRIK K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lou A.  |  Overall Experience 
Clasificación:
5.0

I gave an "Excellent" rating to your storage, while I have a serious suggestion to you to improve the quality of your services. It is better to have multiple entrance doors to the buildings as for example for someone like me whose unit was located at the end of the hallway that was very difficult and a long way to access my unit through the only available door. Thanks,

Mohammad Sedigh T.  |  Overall Experience 
Clasificación:
4.0

My only comment would be that the office person should have shown us to the unit and showed us how to swipe in and out. I'm still not sure if I did it right.

Brenda E.  |  First Impressions 
Clasificación:
1.0

Bethany I was there last night at closing. The poor woman who helped me either needs a lot of training or a new career. It took like 45 mins to rent the unit. That was insane. Then she didn't tell me that ther was no elevator, didn't tell me about the 2 levels of the price difference or there was apparently a free lock inside the unit after I bought one. Finding the zip tie on the lock was another unpleasant surprise since I flew in that morning and can't carry a pocket knife. Luckily I had a nail clipper in my backpack. The alarm siren went off several time. Never did figure out what to do with the card key Since I didn't need it to get in. Overall if was a horrible experience. The only good thing was you were open till 7. You should also put a camera and remote access system on your overhead door to rescue stupid people who are there past 10 instead of telling them they will just be stuck like you told me.

Scott G.  |  First Impressions 
Clasificación:
4.0

Suggestion: Trash cans in loading area. I noticed people leaving trash behind due to no garage can available. Otherwise great experience!

arin l.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

doug p.  |  First Impressions 
Clasificación:
5.0

I like u hall Rochester mi , very clean storage, wierment and exlent job very nice people and helpful god bliss them I be back in future Thanku Thanku so much

Jasminder G.  |  Overall Experience 
Clasificación:
5.0

Bethany and her team are top notch. She has the cleanest storage in Rochester Hills. The large unload bays make it easy to unload.

JAMES C.  |  First Impressions 
Clasificación:
5.0

Like the donation drop-off for household goods. Very convenient.

Jean B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SALLY K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosalinda V.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

DARELENE D.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

Diane K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Brittany C.  |  Overall Experience 
Clasificación:
5.0

It is really wonderful in today's climate to deal with professional, knowledgeable and pleasant staff at a well-run company. The staff was always courteous and I never waited longer than 2-3 minutes if that for assistance. My storage unit was excellent the whole time I had my valuables in storage...no leaks, no wet floors, all inside, climate controlled. And once I cleaned out and closed my unit the rat trap had no bugs and no rats. The place is clean, very well lighted, safe, secure! Well run place! Thank you!

mary l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Craig M.  |  First Impressions 
Clasificación:
3.0

Storage is nice. Check-in procedure was a little problematic. I was not happy with my truck rental. We were charged a $25 truck cleaning fee, but the truck was filthy when we picked it up. My wife had to wash the interior. It had a dirty mask left in it from previous rental!

DARREN V.  |  First Impressions 
Clasificación:
5.0

Bethany and April and terry are fantastic - top notch experience

Jeff K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

lynn s.  |  Overall Experience 
Clasificación:
5.0

Very pleasant customer service. Never had a problem with my whole 3.5 year rental. Very clean.

kayla d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian G.  |  First Impressions 
Clasificación:
5.0

The entire staff is always super helpful and extremely polite. The location is convenient to where I live, the facility itself is safe, secure and they offer those carts which are super helpful. The loading/unloading area is well lit, I feel safe even when being there alone at night, have never had any issues. Would highly recommend this facility for any of your moving and/or storage needs.

jodie g.  |  Overall Experience 
Clasificación:
5.0

Staff was always very helpful.

Michele M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael C.  |  Overall Experience 
Clasificación:
5.0

Great customer service, clean environment and professional staff!

angelo j.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Laurie S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

thomas d.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kaitlyn B.  |  Overall Experience 
Clasificación:
5.0

The facility and employees were simply great! I was so greatful when my payment was due that they would even call and leave me a kind, simple reminder so I wouldn't receive a late fee.

Kathey A.  |  Overall Experience 
Clasificación:
4.0

I had the end unit. It had a small leak in the wall.

Paul L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

MARLENE S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary L.  |  Overall Experience 
Clasificación:
4.0

It was the staff and the mgmt that made me have a great experience. They were very helpful and kind.

Derrick S.  |  Overall Experience 
Clasificación:
5.0

Everyone at this location is amazing, always helpful and always smiling and willing to help

Hannah R.  |  Overall Experience 
Clasificación:
5.0

Great clean storage fair prices.

Robert W.  |  First Impressions 
Clasificación:
5.0

Sales person was great and attentive!

STEPHAN Z.  |  First Impressions 
Clasificación:
5.0

Wonderful customer service! I rented a storage unit-Everything was explained and demonstrated to me.

JILLIAN R.  |  First Impressions 
Clasificación:
4.0

Good people and very helpful, the availability was not as good as I was hoping but very satisfied at this early stage!

Scott D.  |  First Impressions 
Clasificación:
5.0

Everything is great

Tim S.  |  Overall Experience 
Clasificación:
5.0

Secure and clean facility, friendly staff.

Louann E.  |  Overall Experience 
Clasificación:
5.0

Noah provided excellent service, He is knowledgeable and personable. We have had many interactions with Noah and he has always displayed a positive attitude and provided top-notch service! Thanks!!

DARELENE D.  |  First Impressions 
Clasificación:
4.0

Only issue is trying to talk with the local office via phone.

William C.  |  Overall Experience 
Clasificación:
5.0

Great place.

megan c.  |  Overall Experience 
Clasificación:
5.0

Very happy with my experience.

Michelle M.  |  Overall Experience 
Clasificación:
5.0

Used the unit for 1.5 years. Never an issue, always clean and secure.

Patricia S.  |  Overall Experience 
Clasificación:
5.0

Thank you for the great experience

Alexandra C.  |  Overall Experience 
Clasificación:
5.0

I felt comfortable leaving my belongings here during the construction of my house.

amanda b.  |  Overall Experience 
Clasificación:
5.0

Local team was awesome and helpful. They made me a happy customer.

Paul C.  |  Overall Experience 
Clasificación:
5.0

Very helpful

Katrina B.  |  First Impressions 
Clasificación:
5.0

Thank you this particular locations’ staff friendliness, courteous and efficient service.

Olga B.  |  Overall Experience 
Clasificación:
5.0

Terrific experience. Thank you!

Yahawa A.  |  Overall Experience 
Clasificación:
5.0

Everything went fine, no hiccups. The gentleman who helped me thru the process of entering/accessing my storage space was very helpful, forgot his name.

THOMAS L.  |  First Impressions 
Clasificación:
5.0

But your phone system is a disaster!

David T.  |  Overall Experience 
Clasificación:
5.0

Easy transactions with pleasant, helpful people.

Myrna M.  |  Overall Experience 
Clasificación:
5.0

Clean, well lit. Staff is very helpful, pleasant, and accommodating. Would definitely recommend this facility!

LAURA G.  |  Overall Experience 
Clasificación:
5.0

Would definitely use them again.

Charles D.  |  Overall Experience 
Clasificación:
5.0

great customer service

Andrew R.  |  First Impressions 
Clasificación:
5.0

Noah just might be the best customer service rep I have ever dealt with. He's so friendly, and his laugh is contagious. Will be coming back in the future.

Nathan S.  |  Overall Experience 
Clasificación:
5.0

The facility hours were a little light for my husbands convenience, but he wants everything yesterday! A little planning goes along way. Everybody very nice at the front desk, will miss coming in.

ROBERT C.  |  Overall Experience 
Clasificación:
5.0

Impressed with staff at Rochester hills in mi. Off hours phone service not so good,long waits but it works

David T.  |  First Impressions 
Clasificación:
5.0

Everyone was helpful. There was a problem with my reservation, but they were able to sort it out and get me a storage unit. An employee helped me get boxes into my car. The facility is nice and clean.

Nicole V.  |  First Impressions 
Clasificación:
5.0

My only complaint is that I was told I would have a first-floor unit and received a second-floor unit without an elevator it is very inconvenient.

Nick B.  |  Overall Experience 
Clasificación:
5.0

Great experience. Easy to close account. The associate who helped us was extremely polite and friendly. Great job!

RYAN C.  |  Overall Experience 
Clasificación:
5.0

Top shelf and convenient.

ROGER P.  |  Overall Experience 
Clasificación:
5.0

Staff did a great job walking me through the process!

MARK S.  |  First Impressions 
Clasificación:
2.0

Staff was always rude at desk. Not helpful. I always had problems reaching by phone.

James P.  |  Overall Experience 
Clasificación:
5.0

Great facility and easy access to everything.

alyson b.  |  Overall Experience 
Clasificación:
5.0

Staff was very helpful, and the storage unit was above average as to what I expected!!! Great job everyone!!

Roosevelt J.  |  Overall Experience 
Clasificación:
4.0

Employees were all helpful and friendly.

Pamela P.  |  First Impressions 
Clasificación:
4.0

Ninguno

Tamekqua M.  |  Overall Experience 
Clasificación:
5.0

The staff are very friendly and helpful. My property was secure and accessible. The location was close to home.

Elizabeth H.  |  Overall Experience 
Clasificación:
5.0

Best storage experience I've ever had. Loved the 24 hour access fob.

Thomas H.  |  Overall Experience 
Clasificación:
5.0

n

James C.  |  Overall Experience 
Clasificación:
5.0

No additional comments

Robert J.  |  Overall Experience 
Clasificación:
5.0

The young man that helped was was awesome!

Philip H.  |  First Impressions 
Clasificación:
2.0

Most of our belongings were covered in bird poop including a $1,500 tv screen that was ruined.

Kyle M.  |  Overall Experience 
Clasificación:
5.0

Outstanding service and personnel!! Highly recommend!😀

Michael J.  |  Overall Experience 
Clasificación:
5.0

Entire staff was professional and helpful.

James C.  |  Overall Experience 
Clasificación:
5.0

Wonderful facility. Knowledgeable and professional employees.

Mark G.  |  Overall Experience 
Clasificación:
4.0

Very easy check in and employees did a great job explaining everything. So far a great experience.

RYAN C.  |  First Impressions 
Clasificación:
5.0

Highly Professional, friendly, helpful, informative.

frances b.  |  First Impressions 
Clasificación:
5.0

Very courteous and professional. I'm a repeat storage and rental customer. The best experience I've had at the facilities.

daniel f.  |  Overall Experience 
Clasificación:
5.0

I would definitely recommend this facility to others!

JOANNE D.  |  Overall Experience 
Clasificación:
5.0

Local staff was helpful each time I was at the facility.

Dennis C.  |  Overall Experience 
Clasificación:
5.0

Garage doors and keypads to get in were a little tricky to get into- didn’t always work properly unless you did it “just right”

Christopher E.  |  Overall Experience 
Clasificación:
5.0

I would highly recommend this storage facility!! We used them for 2 years and they always exceeded our expectations.

DIANA B.  |  Overall Experience 
Clasificación:
5.0

Worked great!

Todd H.  |  Overall Experience 
Clasificación:
5.0

had 4 units for 14 months and had no problems

Francis M.  |  Overall Experience 
Clasificación:
5.0

Was great. Much better than the Big Box.

dean t.  |  Overall Experience 
Clasificación:
5.0

Thank u!!!

Rosalinda V.  |  First Impressions 
Clasificación:
5.0

This location, services and the staff are the best in storage I have ever seen across NJ, NY, WA and MI. Top notch.

Robert H.  |  Overall Experience 
Clasificación:
5.0

Great service

michelle c.  |  First Impressions 
Clasificación:
5.0

All the staff very helpful and NICE!

Christine K.  |  First Impressions 
Clasificación:
5.0

Great staff and service.

Jeremy L.  |  Overall Experience 
Clasificación:
5.0

Excellent facility. Staff friendly and helpful, indoor loading/unloading area is well designed for easy use by all types of vehicles. Plenty of carts available to use. Facility very clean and secure.

Sherri S.  |  Overall Experience 
Clasificación:
5.0

Priscilla is very thorough and patient and extremely helpful!

mary l. | Reservación
Clasificación:
5.0

Very good overall experience.

Rod K.  |  Overall Experience 
Clasificación:
5.0

it would be awesome if you could get the water tower painted !!!!!

GARY W.  |  Overall Experience 
Clasificación:
5.0

Enjoyed easy access to move in and out

Daquan S.  |  Overall Experience 
Clasificación:
5.0

The place was very nice. Wish the overhead door work work after hours. The staff is great.

Gary K.  |  Overall Experience 
Clasificación:
5.0

Staff is accommodating, pleasant and helpful. Will recommend and return!

Michael B.  |  Overall Experience 
Clasificación:
5.0

Great experience which dumpsters were closer to units

Nancy S.  |  Overall Experience 
Clasificación:
2.0

Our all access pass was a lie. Made it very difficult. 7pm?? Really?? Couldn't rent a truck for more than 1 day. Extremely unhelpful

William J.  |  Overall Experience 
Clasificación:
5.0

Very friendly, professional, and accommodating. It would be nice if you offered a grace period of 2-3 days for storage including U-Box. Overall great service.

Kimberly G.  |  Overall Experience 
Clasificación:
3.0

It was as expected

Chris V.  |  Overall Experience 
Clasificación:
4.0

Expensive is all

Christain T.  |  Overall Experience 
Clasificación:
5.0

Awesome service

bill c. | Reservación
Clasificación:
5.0

Facility is well maintained and convenient. The carts you provided to transport our merchandise from our car/truck to the storage units was a blessing. Also being able to drive indoors was great

Michael C.  |  Overall Experience 
Clasificación:
5.0

Awesome experience!

cheryl d.  |  Overall Experience 
Clasificación:
5.0

Vary good

Arthur P.  |  Overall Experience 
Clasificación:
5.0

Great facility! Would highly recommend.

Wendy B.  |  Overall Experience 
Clasificación:
5.0

The two units we rented were clean and had easy access. The U-Haul staff were very professional and helpful. Would recommend anytime. Price was reasonable.

Melita B.  |  Overall Experience 
Clasificación:
3.0

anissue with an employee who denied access to my storage unit to access how many boxes. He said I wasn't allowed back to the unit nor would he escort.Mgr Kristin(great) apologized but not the employee

Raquel M.  |  Overall Experience 
Clasificación:
4.0

Long waits in line. The first billings were not being charged to my credit card and I was sent late notices. It is now resolved.

daniel f.  |  Overall Experience 
Clasificación:
1.0

awful service. overcharged $189 and still not refunded.

Allan P.  |  Overall Experience 
Clasificación:
5.0

The facility was always immaculate, secure, and I felt very comfortable leaving my things there. Overall a wonderful experience and I would recommend the facility to anyone looking for storage.

Haley H.  |  Overall Experience 
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