El cliente no dejó un comentario.MELISSA M.
U-Haul Moving & Storage of Rochester
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.SKYLER N.
El cliente no dejó un comentario.Robert S.
The customer service at the location was great, unfortunately I was late for work because of your no contact/ app ordering setup. It's stupid and requires things the customer is not aware of like the added phone contact person, who knows that you guys will be calling to speak with said person for verification, that information needs to be put on your website, also you need to streamline that whole setup, why not ask the customer to do the headshot, front and back of ID prior to getting to the location, it took me 30 min alone just to do that when it could have already been done prior to arrival. It's just much easier and quicker to simply to the counter to check in.Gabriel G.
The truck to have cruise control. Electric mirrors..LYNN R.
El cliente no dejó un comentario.William W.
The local office was fine. The COMPANY experience with the pre-scheduling and then last minute second verification when you GET to the location? That's ridiculous! I HATE your company so much I will look elsewhere the next time I rent. The hoops, the delays and the poor planning on YOUR part cost me valuable time and made me late for my pick up. You have a LOT to learn about customer service. The agents felt my frustration and were very nice - they obviously have to deal with your level of idiocy on a daily basis. Whomever is running the company should be FIRED.calvin C.
Staff was timely and helpful, everything was perfectGREGORY H.
El cliente no dejó un comentario.MARY H.
Good equipment and staff was learned and friendly and helpful.Terry J.
It was a great experience..,check and check in personnel were very courteous, helpful and had great attitudes!!JAMES C.
El cliente no dejó un comentario.JULIE L.
El cliente no dejó un comentario.JOHN M.
I have been a long time uhaul customer out of necessity. However, the customer experience is one of the poorest of any company I do business with. Your web site is awkward, buggy, and focused on upselling rather than being customer centric.MARK H.
El cliente no dejó un comentario.JONATHAN S.
Employees were great! The almost 200k mile 26ft trucks would both bounce so bad at 40-50mph that it made it unsafe to be on the highway. I used twice the miles I needed, just to avoid the highway. They trucks were clean inside and outside, but were very dinged up. The seats were nice in both trucks I got. Overall, it was fine. The trucks were really best up though. It would make me rethink using one again without checking mileage at least. Some items were damaged in the move that probably ly woukdnt hsve been damage if it wasnt such poor ride quality. It felt ad if the cab was going to separate from the bed. Pretty terrifying.Christopher D.
The trailer I rented did not have drinking lights that worked... They told me " it must be a fuse" it was the same way the last time I rented a trailer from there.BRIAN J.
The entrance to truck drop offs is quite confusing -- could be difficult to locate in the dark.Oindrila C.
El cliente no dejó un comentario.TIMOTHY G.
El cliente no dejó un comentario.Joseph R.
No comments! I am really appreciate your good job!Larry R.
Best experience! Excellent service! Highly recommend!Jill B.
El cliente no dejó un comentario.PAUL M.
Hard to find which made us late for drop off so had to complete on line. Need better signage close to road to turn onto drive into location.Joseph O.
El cliente no dejó un comentario.MICHAEL M.
Zach did a great job with the reservation. Hannah did an excellent job cleaning out the bed of snow and checking the truck back in. More than I expected.JOEL G.
Guy that helped us was very personable and knowledgeable about everything. Wish I knew his name to give him kudos - but I don't. I know he had dyed hair and contacts.Josh S.
After a no show situation with Safeway Uhaul I was sent here. Poor customer service with an employee (Jericho) arguing with me repeatedly about my experience and blaming me for Uhaul's inadequacies. Now I was informed that even though I didn't move into my storage unit I may have to pay next month's rent which is not okay.Corey O.
El cliente no dejó un comentario.Richard K.
El cliente no dejó un comentario.Jamison S.
El cliente no dejó un comentario.DANIEL D.
El cliente no dejó un comentario.Wayne V.
El cliente no dejó un comentario.SULEJMAN C.
El cliente no dejó un comentario.TIM J.
El cliente no dejó un comentario.James D.
El cliente no dejó un comentario.Stan L.
El cliente no dejó un comentario.DENNIS N.
The employees there at this location were wonderful and very helpful when they rented the equipment to me. Fast and courteous service!!!! I apreciated that! Thank you so much.Artemis P.
El cliente no dejó un comentario.Benjamin S.
El cliente no dejó un comentario.ASPEN P.
Quicker repair response if possible. It took an hour to hear anything about when a repair would be coming, then another 45 min. for arrival and then the repair itself.Richard K.
El cliente no dejó un comentario.rebecca G.
The truck was showing it's age. Driver side large mirror was stuck in a position preventing clear view w/o leaning way forward in seat.Thomas S.
El cliente no dejó un comentario.Steven G.
El cliente no dejó un comentario.JAN Q.
Staff are helpful and fastRUSSELL S.
Friendly staff and quick service. Will use this location again when needed.DAVID N.
El cliente no dejó un comentario.Rod L.
Bed not swept out prior. Interior etc. very clean.Gary S.
Very friendly service!ALEXANDRA K.
El cliente no dejó un comentario.Darian R.
Did an excellent job explaining how equipment works. ¡Gracias!Edin V.
answer the phone.RICHARD S.
Helpful and personable people as always. ¡Gracias!chad M.
The movers did an excellent job.Dennis P.
El cliente no dejó un comentario.MARK Y.
El cliente no dejó un comentario.Logan L.
Customer service is fine. I have a comment on the truck tho. I did not like the engine braking in hilly country. There should be a way to disengage that. The rpms red line and that can't be good for the engine or belts. I found that the best way to deal with it is to not touch the brake or gas and just let the truck go faster...and that is dangerous!SCOTT B.
El cliente no dejó un comentario.CARMEN S.
El cliente no dejó un comentario.Howard S.
Your attendees were GREATGARY T.
Very friendly. Was helped and back on the road quickly.NICKOLAS D.
El cliente no dejó un comentario.PAUL M.
El cliente no dejó un comentario.CHRISTOPHER K.
El cliente no dejó un comentario.DAVID N.
El cliente no dejó un comentario.Marvin T.
El cliente no dejó un comentario.RALPH H.
El cliente no dejó un comentario.WILLIAM N.
El cliente no dejó un comentario.DAVID W.
All went very well in the 48 hour period we used the trailer for. Thanks to U-haul.JOHN Z.
The person who checked me in and checked me out was great!CHAD M.
Your people were friendly, informed, and efficient. Don't know what else could be asked of your employees.Timothy R.
El cliente no dejó un comentario.Larry E.
El cliente no dejó un comentario.DARRELL G.
El cliente no dejó un comentario.Wayne V.
The agent who helped hook up and get loaded was great.Joseph K.
El cliente no dejó un comentario.Chaya C.
had excellent and polite service both picking up and dropping off. Great staff!!!! Friendly. helpful and cheerful. GraciasDAVID K.
Very helpful staff. Trailer worked perfectly. Utilized moving help through U-Haul and was very pleased with that. Very helpful service. Overall, very pleased. I love U-Haul!Paul Z.
The staff were very nice and communicative. When I left the building to hop in the truck they gave it one final sanitization. Super impressed with how they are taking extra care to make sure customers feel safe during covid. ¡Gracias!Kelsey B.
El cliente no dejó un comentario.TODD J.
El cliente no dejó un comentario.cheryl J.
El cliente no dejó un comentario.Yihua W.
El cliente no dejó un comentario.JESSARIAH SCOTT M.
El cliente no dejó un comentario.DANIEL B.
El cliente no dejó un comentario.Timothy T.
Friendly, helpful, fast service!MARY H.
El cliente no dejó un comentario.Scott R.
El cliente no dejó un comentario.kurt T.
I rented a truck that I wanted to pickup the night before so I could get a early start on loading. When I picked it up I was told I had to have it back by 9:30 in the morning. If you charge a price per day the person renting it should have 24 hrs to return.DAVID B.
El cliente no dejó un comentario.Matthew M.
El cliente no dejó un comentario.Kathryn R.
Everything went well with my experience. I tried using the app for a check-in, but so much info was required that it was easier just to show up at the rental location.JOHN R.
El cliente no dejó un comentario.Gary T.
I've always had a a great experience renting from this locationSCOTT G.
I was pleased with my overall experienceMargaret Y.
El cliente no dejó un comentario.Joseph M.
Had to wait for 10+ minutes for someone to check us in on return. Not a big deal...but not great either.Matthew M.
Sean was very helpful and pleasant.Daniel H.
El cliente no dejó un comentario.Kristen L. | Overall Experience
Staff was super helpful. They take great care of their customers!Kristen L. | First Impressions
Excellent assistance!SUSAN G. | First Impressions
Unit was very clean. And our workers was very polite.and ask me did I need any help.thank you all at u haul.Norma B. | Overall Experience
Super helpful and friendly.Tanya K. | Overall Experience
On multiple occasions staff stated they could not find my reservation number, making me feel very insecure about the status of my belongings. Would not recommend. Damage to items in UBOX as well.Jeanette R. | Overall Experience
I had an excellent experience with the people at U-Haul . I have been with this company and site for 4 years now and will remain with them. They are close to my home and is a climate controlled unit.ROBERTA C A. | Reservación
Hello Your customer service call center does not work. When the location forwards it calls to customer call center and they tell you the sent a message to the local office but they never received it.Jeffrey N. | Overall Experience
Everyone has been very helpful and courteousMarsha S. | Reservación
This was all last minute planned and uhual was very patient and helped!Chantel S. | Overall Experience
Took the extra time to ensure the UBox hasp was replaced to keep our goods safe during shipmntLeRoy M. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
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