Comentarios del cliente para U-Haul Moving & Storage of Rochester

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage of Rochester

Grado total:

Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos

Valerie M.
Grado:

GOOD EMPLOYEES VERY PROFESSIONAL

Eve S.
Grado:

Printed receipt and signed form that equipment was returned in same condition as when picked up would be a great peace of mind.

andy B.
Grado:

El cliente no dejó un comentario.

Paul Z.
Grado:

I am consistently very please with the level of service and customer support provided by this U-Haul location. I continually go to this location when I need a U-Haul truck or trailer because of previous positive experiences. Great job guys!

Monica G.
Grado:

El cliente no dejó un comentario.

George H.
Grado:

Only one unpleasant surprise: the website said the 10' truck would have a ramp... but it didn't. More importantly, the UHaul staff were terrific and it was good to see what they were doing to keep the 6' distance from us.

Roger J.
Grado:

Friendly, knowledgeable and very helpful during both pick up and drop off.

Jared C.
Grado:

Nothing but good things to say about the staff and equipment. Was a breeze from start to finish.

Rick L.
Grado:

El cliente no dejó un comentario.

Brian K.
Grado:

Very good and fast service The younger gal that hooked me up was very knowledgeable on how to use the car dolly as I had never used one before.

Jeff C.
Grado:

El cliente no dejó un comentario.

Adam M.
Grado:

Excellent customer service!

Jennifer C.
Grado:

El cliente no dejó un comentario.

Cody W.
Grado:

The employees were helpful and nice.

Marvin B.
Grado:

The people that helped me didn't set me up with the right equipment, and when I had problems they were not helpful.

Paul R.
Grado:

El cliente no dejó un comentario.

Al S.
Grado:

Good service

Peter H.
Grado:

Staff member was very helpful, courteous, and pleasant.

Marcus L.
Grado:

Excellent service and personnel

Yujia W.
Grado:

El cliente no dejó un comentario.

Elsamawal A.
Grado:

You are the best. Great customer services, politeness, honesty and treating the customers in nice way. I highly recommend everyone to go there to verify my information.

Jane H.
Grado:

They gave me an older truck and the back door was very hard to operate for me as I have Rheumatoid Arthritis. Would have liked to have the.option of a newer truck that was easier to operate.

Terri D.
Grado:

Employee was very efficient and friendly! Appreciated quick in and out!

alexas S.
Grado:

Uhaul contacts were great during this move. Thanks!

Brenda S.
Grado:

El cliente no dejó un comentario.

larry P.
Grado:

Super people. Would rent a trailer, go around the block. Take it back. Just to deal with these people.

Patricia D.
Grado:

El cliente no dejó un comentario.

DONNA K.
Grado:

El cliente no dejó un comentario.

Earl S.
Grado:

El cliente no dejó un comentario.

Gilberto A.
Grado:

Not much, everything was speedy and quick to get done.

Donna A.
Grado:

The online check in/out does not work if you have Google as your browser. It gets stuck on finding your location. Thankfully I had Firefox downloaded as well and it worked fine. If I hadn't known this to be an issue from previous IT experience, I would have ended up with an extra $30 fee because I would not have been able to check the vehicle in due to the office being closed.

Eric C.
Grado:

Staff was prompt and friendly. We have been there multiple times over the last year and a half

Thomas M.
Grado:

El cliente no dejó un comentario.

John M.
Grado:

very pleased with my exp., the price was affordable, good availability.

Paul R.
Grado:

El cliente no dejó un comentario.

Thomas V.
Grado:

Drove straight shortest route and still had to pay for miles. What a joke never using UHaul again Penski is better with unlimited miles for one way trips.

Paul Z.
Grado:

Nothing. The staff involved in the pick-up and return of the trailer were excellent!!

Jack C.
Grado:

I had a hard time reaching the office directly by phone, also a message I sent was never returned. Instead, call went to someone somewhere else in the country. When I stopped by, the people there were great.

Julie E.
Grado:

El cliente no dejó un comentario.

Richard C.
Grado:

Nothing, great experience

Glen H.
Grado:

El cliente no dejó un comentario.

Corey A.
Grado:

.

Elbero S.
Grado:

I dont think that any more improvements need to be done , it is all very good .

JOSHUA C.
Grado:

Perfect experience

Dennis P.
Grado:

El cliente no dejó un comentario.

Christian H.
Grado:

El cliente no dejó un comentario.

Marshall M.
Grado:

More than one of each trailer on hand to rent is a big plus at this location and is appreciated.

Abdikadir F.
Grado:

Great tools with a wonderful customer service peaple outstanding service

Ryan B.
Grado:

El cliente no dejó un comentario.

Patricia D.
Grado:

El cliente no dejó un comentario.

James T.
Grado:

I was sent out with a truck that had no brake lights. Please check this before renting each time. Thanks!

Jessica S.
Grado:

Nothing! The gentleman whom helped me was friendly, professional and very helpful!

David P.
Grado:

Quick and easy dropoff

Shawn P.
Grado:

I think it’s a scam to charge for mileage and gas. Especially when the trucks have gas gauges that the employees can use discretion on if it reads 1/4 or 3/8

Morgan B.
Grado:

El cliente no dejó un comentario.

Jane D.
Grado:

El cliente no dejó un comentario.

Andrew R.
Grado:

I never received my final email stating the amount that was charged to my credit card.

Payton L.
Grado:

Charged me over $100 for a local car trailer rental when it was supposed to be $60. The trailer had nasty towels frozen on it. Not happy and want my money back.

Lindsay S.
Grado:

Do not text me a number to call and confirm if it’s not going to be the right number. Time is tight during moving I don’t want to have to make ten million phone calls. My initial email said someone would call me to confirm instead I get a text to call a number. Call that number. It’s not the right number to confirm. They have to give me another number. Call that number. I don’t have time for that. Then they don’t know my drop off location. Drop off location ends up being about 15 miles from my new city. Then I get charged for 18 extra miles. Maybe if the drop off location wasn’t in another city I would not have driven extra miles!!!!!!!!!!!!

Christopher K.
Grado:

El cliente no dejó un comentario.

Jennifer K.
Grado:

The remote pick up with the on line app was a great pained very annoying takes too long long I would not use the on line pick up again

Rachel B.
Grado:

El cliente no dejó un comentario.

Scott W.
Grado:

The staff were very helpful at check-in and return. Your online process for reservations was also very easy. I will definitely rent from this location again.

Bill T.
Grado:

El cliente no dejó un comentario.

Jeffrey J.
Grado:

El cliente no dejó un comentario.

Mark A.
Grado:

El cliente no dejó un comentario.

David T.
Grado:

El cliente no dejó un comentario.

Brent F.
Grado:

El cliente no dejó un comentario.

Michael B.
Grado:

Everything went great. The staff was very helpful.

Lucas F.
Grado:

El cliente no dejó un comentario.

Dae Y.
Grado:

El cliente no dejó un comentario.

james V.
Grado:

El cliente no dejó un comentario.

Timothy B.
Grado:

Outstanding customer service!!

Lloyd S.
Grado:

I was greeted quickly after arriving at 7am and felt i was a priority and valued right away. Associate quickly helped me get on my way. Thank you.

Shannon F.
Grado:

Another great experience, and not improvements recommended.

Thomas B.
Grado:

The wait time can be long sometimes so you have to make sure to try and go at off ours. I was prechecked in and had everything completed but it still took too long to get checked in. Why bother doing all the work up front if it still takes that long to check in, that is a UHaul statement not this location statement.

Doug K.
Grado:

El cliente no dejó un comentario.

Rachit K.
Grado:

Super smooth check out and return of the truck. Highly recommended!

Brock E.
Grado:

El cliente no dejó un comentario.

Thomas H.
Grado:

Very quick and efficient, took less than 5 minutes

Tyiesha E.
Grado:

None

Anne L.
Grado:

The lady working when I came was very friendly. She did an excellent job.

Patrick C.
Grado:

Great place, good employees.

Joshua C.
Grado:

El cliente no dejó un comentario.

Martin G.
Grado:

El cliente no dejó un comentario.

James J.
Grado:

staff not trained well on your computer software while checking in and out, took a long time to accomplish both of these

Lindsay S.
Grado:

Did online scheduling, which went smoothly. Able to accommodate our changing schedule which was also helpful.

Jerry P.
Grado:

The trucks wheel balance should be checked. A lot of vibration on the Interstate at Interstate speeds.

Richard N.
Grado:

El cliente no dejó un comentario.

Jean H.
Grado:

I asked the sales person if I could bring the trailer back early, on off hrs. He said just drop it off where you get it. I was not aware I needed to use the uhaul.com to avoid a $20 charge. Thanks to customer service that fee was waived.

Janet N.
Grado:

The website “check in” was a waste of time... But the location was great!

Joanna N.
Grado:

Excellent Customer Service

Michael W.
Grado:

The wipers were junk and wouldn't clear the windows which caused me to get stuck and have to get towed out. Cost me $140 . The truck was dirty and full of sticky crap. I will not use this location again. Nor will I recommend anyone to ever use it.

Steven R.
Grado:

Staff was great! Very efficient, knowledgeable & friendly.

Anastasha M.
Grado:

El cliente no dejó un comentario.

Beverly M.
Grado:

Always a smooth encounter with the rental process. Employees are always so friendly. Have used this location many times. No improvements from my standpoint

Linda F.
Grado:

El cliente no dejó un comentario.

In C.
Grado:

In and Out with a minute. Staffs are super professional and friendly. Highly recommended U-Haul at Civic Center Rochester MN

todd S.
Grado:

El cliente no dejó un comentario.

Tyler R.
Grado:

El cliente no dejó un comentario.

SUSAN G. | First Impressions |
Grado:

Excellent assistance!

Norma B. | Overall Experience |
Grado:

Unit was very clean. And our workers was very polite.and ask me did I need any help.thank you all at u haul.

Tanya K. | Overall Experience |
Grado:

Super helpful and friendly.

Jeanette R. | Overall Experience |
Grado:

On multiple occasions staff stated they could not find my reservation number, making me feel very insecure about the status of my belongings. Would not recommend. Damage to items in UBOX as well.

ROBERTA C A. | Reservación |
Grado:

I had an excellent experience with the people at U-Haul . I have been with this company and site for 4 years now and will remain with them. They are close to my home and is a climate controlled unit.

Jeffrey N. | Overall Experience |
Grado:

Hello Your customer service call center does not work. When the location forwards it calls to customer call center and they tell you the sent a message to the local office but they never received it.

Marsha S. | Reservación |
Grado:

Everyone has been very helpful and courteous

Chantel S. | Overall Experience |
Grado:

This was all last minute planned and uhual was very patient and helped!

LeRoy M. | Overall Experience |
Grado:

Took the extra time to ensure the UBox hasp was replaced to keep our goods safe during shipmnt

No reviews have been submitted for this location.

Back
To Top