Comentarios de los clientes para U-Haul Moving & Storage of Rochester

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Rochester

Clasificación general:

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Edin V.
Clasificación:

Did an excellent job explaining how equipment works. Thanks!

RICHARD S.
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answer the phone.

chad M.
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Helpful and personable people as always. Thank you!

Dennis P.
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The movers did an excellent job.

MARK Y.
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El cliente no dejó un comentario.

Logan L.
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El cliente no dejó un comentario.

SCOTT B.
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Customer service is fine. I have a comment on the truck tho. I did not like the engine braking in hilly country. There should be a way to disengage that. The rpms red line and that can't be good for the engine or belts. I found that the best way to deal with it is to not touch the brake or gas and just let the truck go faster...and that is dangerous!

CARMEN S.
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El cliente no dejó un comentario.

Howard S.
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El cliente no dejó un comentario.

GARY T.
Clasificación:

Your attendees were GREAT

NICKOLAS D.
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Very friendly. Was helped and back on the road quickly.

PAUL M.
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El cliente no dejó un comentario.

CHRISTOPHER K.
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El cliente no dejó un comentario.

DAVID N.
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El cliente no dejó un comentario.

Marvin T.
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El cliente no dejó un comentario.

RALPH H.
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El cliente no dejó un comentario.

WILLIAM N.
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El cliente no dejó un comentario.

DAVID W.
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El cliente no dejó un comentario.

JOHN Z.
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All went very well in the 48 hour period we used the trailer for. Thanks to U-haul.

Thomas S.
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None

CHAD M.
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The person who checked me in and checked me out was great!

Timothy R.
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Your people were friendly, informed, and efficient. Don't know what else could be asked of your employees.

Larry E.
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El cliente no dejó un comentario.

DARRELL G.
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El cliente no dejó un comentario.

Wayne V.
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El cliente no dejó un comentario.

Joseph K.
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The agent who helped hook up and get loaded was great.

Chaya C.
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El cliente no dejó un comentario.

DAVID K.
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had excellent and polite service both picking up and dropping off. Great staff!!!! Friendly. helpful and cheerful. Thank you

Paul Z.
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Very helpful staff. Trailer worked perfectly. Utilized moving help through U-Haul and was very pleased with that. Very helpful service. Overall, very pleased. I love U-Haul!

Kelsey B.
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The staff were very nice and communicative. When I left the building to hop in the truck they gave it one final sanitization. Super impressed with how they are taking extra care to make sure customers feel safe during covid. Thank you!

TODD J.
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El cliente no dejó un comentario.

cheryl J.
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El cliente no dejó un comentario.

Yihua W.
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El cliente no dejó un comentario.

JESSARIAH SCOTT M.
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El cliente no dejó un comentario.

DANIEL B.
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El cliente no dejó un comentario.

Timothy T.
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El cliente no dejó un comentario.

MARY H.
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Friendly, helpful, fast service!

Scott R.
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El cliente no dejó un comentario.

kurt T.
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El cliente no dejó un comentario.

DAVID B.
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I rented a truck that I wanted to pickup the night before so I could get a early start on loading. When I picked it up I was told I had to have it back by 9:30 in the morning. If you charge a price per day the person renting it should have 24 hrs to return.

Matthew M.
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El cliente no dejó un comentario.

Kathryn R.
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El cliente no dejó un comentario.

JOHN R.
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Everything went well with my experience. I tried using the app for a check-in, but so much info was required that it was easier just to show up at the rental location.

Gary T.
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El cliente no dejó un comentario.

SCOTT G.
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I've always had a a great experience renting from this location

Margaret Y.
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I was pleased with my overall experience

Joseph M.
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El cliente no dejó un comentario.

Matthew M.
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Had to wait for 10+ minutes for someone to check us in on return. Not a big deal...but not great either.

Daniel H.
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Sean was very helpful and pleasant.

RICHARD K.
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El cliente no dejó un comentario.

Jean C.
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Staff was excellent with customer service both for drop of car dolly and truck return.

RUSSELL P.
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El cliente no dejó un comentario.

Alexandra N.
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Nothing you could do to improve it. Just waiting on the refund now.

Mike T.
Clasificación:

The van I rented had the cargo barrier right up to the seats. I drove about 70 miles, unloaded, then drove back. I have long legs & needed the seat all the way back. It would have been nice to not have the seat back to be straight up. My back & butt were pretty sore once we got there. And more so after we returned. I was glad to be outta that vehicle after 3 hrs.

SHAUN M.
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Checking out always seems to be a bit slow - not sure if it is confused employees or a slow / overly complicated checkout program. Otherwise, I always get what I am looking for and have been a repeat customer.

MICHAEL S.
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El cliente no dejó un comentario.

Kevin V.
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El cliente no dejó un comentario.

Kristen L. | Overall Experience |
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El cliente no dejó un comentario.

JUDITH D.
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El cliente no dejó un comentario.

Roger C.
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El cliente no dejó un comentario.

Robert C.
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El cliente no dejó un comentario.

BART H.
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El cliente no dejó un comentario.

Michael K.
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El cliente no dejó un comentario.

carole ann E.
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El cliente no dejó un comentario.

DOUGLAS P.
Clasificación:

Nothing

linda S.
Clasificación:

El cliente no dejó un comentario.

Gary S.
Clasificación:

The only frustrating aspect inn dealing with U Haul was the multiple long wait times on hold, often in excess of 15 or 20 minutes until someone answered my request for rental. Once answered, staff was courteous, knowledgeable, and had the vehicle ready promptly.

Kathryn D.
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El cliente no dejó un comentario.

RICHARD H.
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So the car hauler lost a wheel bearing and wheel on the highway. We had to wait nearly 3 hours for someone to claim the trailer. Ended up having my daughter drive the car we were hauling the final 2-hours to our destination.

Kurt B.
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Simple and quick!

ZACHARY W.
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There was a strong fuel odor on start up and shut down on the truck and the fuel gauge was not where the paper stated it was. There was also part of a bed frame from the last person with debris all over the floor in the back

ken B.
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El cliente no dejó un comentario.

BRADLEY L.
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Zach is awesome

DENISE G.
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Only one person working, could have been two, I had to wait 25 when I dropped off the trailer.

Scott R.
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El cliente no dejó un comentario.

STEPHAN D.
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The staff were very efficient. An agent handled the return paperwork in the yard and another employee unhooked the trailer. I was very impressed with their teamwork and the fact I didn't need to enter the office.

MICHAEL Z.
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No Need. Everything went well. The person who helped me was very pleasant and helpful. Would rent from this location again.

Matthew L.
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Include all of the equipment that was initially rented. I rented a furniture dolly and paid for one however I did not get the dolly for my move instead I had to improvise and use a skateboard of my kids

Michael H.
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El cliente no dejó un comentario.

MICHAEL N.
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Review your online return service. Had a horrible time and turned on keys before reading that we had to do the check in digitally!

CRAIG T.
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El cliente no dejó un comentario.

PRESTON P.
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Nothing to improve upon. Also, one of your employees let me borrow his personal ball hitch, so that was pretty tight. 11/10 rating. Will rent again.

ROBERT B.
Clasificación:

El cliente no dejó un comentario.

KERRY I.
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Damani was very friendly and helpful during the rental process.

Mee M.
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First business that sanitizes cards/ID before returning it to me.

Beatriz O.
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The process to get the car out of the lot was very inconvenient. My Van was parked at the farthest spot in the lot, and I had to move it to make sure there was no issues with it. It made me think that they were maybe trying to hide the dent that was in the back? I also had to go into the store to get the key. I did the self checkout thinking that I was going to avoid getting into the store completely due to Covid-19.

John M.
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Shane runs a top-notch business and I will definitely use his equipment again! The whole crew is great!

Mark S.
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Very professional and amazing customer service. From checking in to hooking up the trailer he was very kind Thank you I will be back 😊

Liang Z.
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El cliente no dejó un comentario.

Samuel M.
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El cliente no dejó un comentario.

Ester D.
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El cliente no dejó un comentario.

Richard R.
Clasificación:

Check out and check in were fairly quick and easy.

Paul S.
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Estimated mileage was short by 11 miles and truck only had 1/2 tank of gas. Little things, but kept you from earning an excellent rating.

Nathan C.
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El cliente no dejó un comentario.

Jennifer T.
Clasificación:

El cliente no dejó un comentario.

Pamela H.
Clasificación:

El cliente no dejó un comentario.

Chris S.
Clasificación:

I rented the truck from another location and discovered when I went to pick it up that I had to drive to this U-Haul location. It's further from my home but there was no adjustment for mileage. I am disappointed that I had to pay for extra mileage for a change I had no control or knowledge of.

Thomas W.
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your staff is very professional, this is the 3rd truck we rented from the Rochester store and will rent more in the future Thanks for great service U Haul keep up the good work

Richard K.
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El cliente no dejó un comentario.

William R.
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El cliente no dejó un comentario.

CHRISTIAN P.
Clasificación:

El cliente no dejó un comentario.

Kristen L. | First Impressions |
Clasificación:

Staff was super helpful. They take great care of their customers!

SUSAN G. | First Impressions |
Clasificación:

Excellent assistance!

Norma B. | Overall Experience |
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Unit was very clean. And our workers was very polite.and ask me did I need any help.thank you all at u haul.

Tanya K. | Overall Experience |
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Super helpful and friendly.

Jeanette R. | Overall Experience |
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On multiple occasions staff stated they could not find my reservation number, making me feel very insecure about the status of my belongings. Would not recommend. Damage to items in UBOX as well.

ROBERTA C A. | Reservation |
Clasificación:

I had an excellent experience with the people at U-Haul . I have been with this company and site for 4 years now and will remain with them. They are close to my home and is a climate controlled unit.

Jeffrey N. | Overall Experience |
Clasificación:

Hello Your customer service call center does not work. When the location forwards it calls to customer call center and they tell you the sent a message to the local office but they never received it.

Marsha S. | Reservation |
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Everyone has been very helpful and courteous

Chantel S. | Overall Experience |
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This was all last minute planned and uhual was very patient and helped!

LeRoy M. | Overall Experience |
Clasificación:

Took the extra time to ensure the UBox hasp was replaced to keep our goods safe during shipmnt

No se han enviado comentarios para esta ubicación.

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