Customer Reviews for U-Haul Moving & Storage of Rochester

7579 comentarios

1641 Civic Center Dr NW   Rochester, MN 55901

(507) 288-0633

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(507) 288-0633

1641 Civic Center Dr NW
Rochester, MN 55901

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

RAYMOND L. 
Clasificación:
5.0

El cliente no dejó un comentario.

George H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Abigail O. 
Clasificación:
5.0

El cliente no dejó un comentario.

nancy K. 
Clasificación:
5.0

Quick and easy pick up and drop off

Valerie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan T. 
Clasificación:
3.0

The customer service, website, and movers booked through U-Haul provided a pretty terrifying move experience. Having to take photos in the pitch darkness, the truck was backed into like a ravine. The side view mirrors didn't adjust just to name a few location specific. The website was constantly giving me errors. My movers didn't show up on time then charged me for an extra hour and damaged several of my new items. I honestly don't think it was work the money. The truck worked but it had to be an early 90s model that sounded like it was going to break down rattling and the smell of burning rubber.

Ashley N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Veronica P. 
Clasificación:
5.0

El cliente no dejó un comentario.

David W. 
Clasificación:
5.0

It was a little confusing on waiting for the approval when it said the truck was ready, other then that it was easy!

Alexa R. 
Clasificación:
5.0

The employee working was cheerful, helpful and thorough.

CHAD N. 
Clasificación:
4.0

El cliente no dejó un comentario.

ABIGAIL S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Larry S. 
Clasificación:
5.0

Great service and recommendations from the staff. Very friendly.

JONATHAN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy M. 
Clasificación:
3.0

El cliente no dejó un comentario.

CURTIS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN S. 
Clasificación:
3.0

The guy there locked the door when I pulled up. It was right at closing , but he was outside when I pulled in

Timothy J. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD O. 
Clasificación:
2.0

The Customer Service woman was super rude and made it seem like it was my fault that the other location gave Mt the wrong invoice. I was only trying to understand why they refunded me $19.80 extra and then charged me for it again when I dropped off the truck. Super unhelpful, just told me to call the Green Bay location that I picked up the truck at.

Steven K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACQUELINE P. 
Clasificación:
4.0

El cliente no dejó un comentario.

ELIZABETH C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda J. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRISTOPHER F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark O. 
Clasificación:
5.0

I always drop off at N Hastings St. and you always send me to Pleasant Av. You should have the Hastings address in your computer also. It's at Hastings and Birch Street

JANET L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kurt K. 
Clasificación:
5.0

Staff was courteous, knowledgeable, friendly and efficient.

Timothy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSAN K. 
Clasificación:
5.0

Had an unexpected experience today...nstaller Brian found the hitch and wiring done by this business last December did not function! Apparently the installer on 12/2/2020 had not completed a final check before delivering my car to me! SO a projected 30 minute appt to upgrade me to a 7 pin electrical became a 2 1/2+ hour event! So as a customer, I endured, no,complaint because installer Brian was concerned about the failure of UHaul to have checked this last December! I hadn't towed since then , but if I had, he said there would not have been brake or turn lites !!! SCARY AS A CUSTOMER !!! There was no compensation on my part.....yet, my time if I were not retired, and in practice would have been $100 per hour. Is this fair? Bob Gielow Rochester, Minn 55906

Carl G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID S. 
Clasificación:
1.0

Whomever rents ANYTHING from Anyone, CHECK OVER EVERYTHING YOURSELF. No matter what the seller tells you, you might get screwed over with fees when shit goes wrong (not on your fault)!

REBECCA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Riley S. 
Clasificación:
5.0

They are friendly and helpful.

RAYMOND S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark M. 
Clasificación:
4.0

Very great service.

JUNE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZACHARY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah S. 
Clasificación:
3.0

El cliente no dejó un comentario.

KELSIE ROSE W. 
Clasificación:
5.0

Very helpful staff.

BRADLEY C. 
Clasificación:
5.0

Customer service was awesome as usual, I have rented from this location through the years, they always provide outstanding service

DANIEL S. 
Clasificación:
2.0

Horrible experience! Got the wrong code for the building couldn't load my stuff into storage nobody answers the phones had to take off of work the next day to unload the truck and the storage unit was tiny so had to go back to the office. Had a appointment so had to drive back to Rochester again! Waisted so much gas so much money lost. Broke me!

Tammy L. 
Clasificación:
5.0

Guys missed including a dolley, but were kind enough to drive it out to my move location for me while I was doing a time sensitive move, and therefore my move was not interrupted by having to go back and get the dolley - thanks guys!

JEFFREY F. 
Clasificación:
1.0

The person who “helped” my husband yesterday, 8/22/2021 was incredibly rude to him and was the same way when we returned our trailer the same afternoon. Worst customer service ever.

JOSEPH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIA M. 
Clasificación:
3.0

Na

Raymond W. 
Clasificación:
5.0

They were helpful, efficient and made the process very easy

MARK G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lorne D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Renee F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

chris or tedon Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jens N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell S. 
Clasificación:
5.0

El cliente no dejó un comentario.

John T. 
Clasificación:
5.0

I had set up to pick ue 4x8 trailer in Winona, Mi, They called day before pick up and sent me to Rochester Mi. Pick up mileage went from 25 miles to 60 miles each way, That was disappointing, Rest of experience was great at pickup and turn in.

JAN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

RODGER E. 
Clasificación:
3.0

The checkout process for the one-way rental was not clear. I was told that I could pick wherever location I wanted to drop the trailer in Chicago. I then received a text and said I had to take it to a specific location 35 miles away from where I was. This process should be more clear. Very confusing and required a number of calls to fully understand. A little more time at checkout could've saved a lot of calls in time

BRIAN B. 
Clasificación:
4.0

Easy quick drop-off. Took about 2 minutes.

RAYMOND B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARIN H. 
Clasificación:
3.0

El cliente no dejó un comentario.

EVAN L. 
Clasificación:
2.0

There were just not enough staff scheduled to handle the volume of customers when I was there on a weekend. Especially when one employee gets tied up with a needy customer leaving the one competent employee to handle all the rest because the other is a new hire on their first day and doesn't know enough of the system to help out. Poor staffing decisions caused major delays.

PAUL S. 
Clasificación:
4.0

Even using navigation, I had a hard time figuring out how to get to the location from the street. A more prominent sign would have helped. Once I found my way to the office, however, I was helped right away and the check-in process was quite easy.

ANDREW PHILLIP G. 
Clasificación:
5.0

Nothing. Everything was well organized and the young man who helped me was very competent and helpful.

Wayne B. 
Clasificación:
5.0

El cliente no dejó un comentario.

John N. 
Clasificación:
1.0

Poor customer service

ZAID Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADAM K. 
Clasificación:
1.0

He gave me a trailer that had just been returned (I saw him unhitch it), and it was COVERED in splattered mud in the front. Luckily, I checked the condition before I completely left the lot, and there was a nail in the side of the tire! I returned to the office, and he gave me one of the several other trailers sitting right there. Very disappointed. This person clearly was trying to shortcut the process by not giving me a trailer that had been cleaned and inspected.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel F. 
Clasificación:
5.0

Just keep doing what your staff already does. Provide great customer service. Today's employee was an amazingly kind, caring person who truly cared about my rental experience Thank you

KURT T. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIERA O. 
Clasificación:
5.0

fRIENDLY, HELPFUL STAFF

Jennifer J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laurence R. 
Clasificación:
5.0

n/a

Deborah W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce S. 
Clasificación:
3.0

I was involved in an accident with my U-Haul trailer and the desk person and the manager were unable to help me. They instructed me to contact U-haul directly. After trying several times, I tried to talk to turn again but they left the office. When driving away from the store, the workers were outside moving their own personal belongings from one trailer to another to assist me. The customer service of U-Haul was inconsistent. One person said I needed to call the 800 number even though I was already unsuccessful in talking to a live person that way. One person told me I needed to pay the cost of the trailer even though I didn't know what the damage was to the trailer. Another person said someone would call me back and nobody did. Another person said they only help when there is damage to my personal items or my person. Meanwhile, the person who it the trailer contacted their insurance company who had been trying unsuccessfully for a week requesting U-Haul go pick up the trailer from the tow company. Overall, this has been a terrible experience.

CINDY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shari B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven V J. 
Clasificación:
4.0

My vehicle was not available at my first location, so I had to wait for an hour to figure out the confusion and then drive to this location an hour away. I was given a bigger vehicle and 200 extra miles free for the trouble, but it was still a very frustrating experience while I was trying to move my son to college.

Matthew L. 
Clasificación:
5.0

Very personable and capable. The grounding sleeve was pulled out from the previous customer but they figured it out and rapidly changed out the plug,

Robert A. 
Clasificación:
5.0

extremely quick and easy to check equipment back in, service rep was very friendly

Lance S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Touleng X. 
Clasificación:
5.0

The staff was excellent - professional, prepared and easy to work with.

Brian C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS L. 
Clasificación:
4.0

El cliente no dejó un comentario.

BARBARA D. 
Clasificación:
5.0

Meant to tell you that it appears that the wipers aren't in very good shape.

James T. 
Clasificación:
3.0

A smile goes a long way. The people working here act like they hate their jobs.

Nicholas F. 
Clasificación:
5.0

Nothing, the couple was professional, courteous and friendly. Service was very quick and respectful.

Heidi S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JANINE V. 
Clasificación:
5.0

Great experience and very helpful!

TRAVIS R. 
Clasificación:
5.0

The customer service was phenomenal.

Nelson R. 
Clasificación:
4.0

Fix your mobile pick up because I couldn't get it to work and had to wait an hour for the office to open

Chad W. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAchel S. 
Clasificación:
3.0

Cheaper prices lol

MICHAEL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bengi D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bengi D.  |  First Impressions 
Clasificación:
5.0

Thanks for letting me basically live in the storage space as I cleaned out last week. Appreciate all of your help.

GEORGE B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristen L.  |  Overall Experience 
Clasificación:
5.0

Staff was super helpful. They take great care of their customers!

Kristen L.  |  First Impressions 
Clasificación:
5.0

Excellent assistance!

SUSAN G.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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