Customer Reviews for U-Haul Moving & Storage of Riverhead NY

185 reviews

2080 River Rd   Calverton, NY 11933
(Exit 72 Riverhead/Calverton on LIE to 25 East right on River Rd 1/4 mile)

(631) 208-3777

Location Hours

  • Mon-Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(631) 208-3777

2080 River Rd
Calverton, NY 11933
(Exit 72 Riverhead/Calverton on LIE to 25 East right on River Rd 1/4 mile)

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The storage unit was very clean and had convenient Access. The staff was wonderful & very helpful.

Patricia K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Giles M.  |  Overall Experience 
Rating:
5.0

Staff was very friendly and van that I rented was clean and worked perfectly for my need.

FRANCISCO JR R. 
Rating:
5.0

Customer did not leave a comment.

Collene R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David A.  |  Overall Experience 
Rating:
5.0

Great customer service, would definitely recommend to friends and use again. Best Uhaul Storage facilitaty I've ever used.

JOSEPHPATRICK N. 
Rating:
5.0

Customer did not leave a comment.

SHERRY Y. 
Rating:
5.0

Excellent service

DANIELJ S. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Bryan S. 
Rating:
3.0

The service person at the counter when truck was returned really lacked customer service skills. He was grouchy and rude

WILLIAM A. 
Rating:
5.0

Customer did not leave a comment.

John o.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jeffery J.  |  Overall Experience 
Rating:
5.0

The guy in the office dis a great Job, the best service, I am so happy about that, excellent service.

JOSHUAMANUEL L. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
4.0

Customer did not leave a comment.

Jay P.  |  Overall Experience 
Rating:
5.0

Friendly and accommodating staff. The facility is secure, clean and well maintained. Highly recommended.

Dean F.  |  Overall Experience 
Rating:
5.0

Rob was always helpful and runs the facility really well.

DANIEL D.  |  Overall Experience 
Rating:
1.0

I booked a rental that was confirmed for 6:30am Sep 25 at: FANNING & BRUSH 4359 SOUND AVE RIVERHEAD,NY 11901 When I arrived, the facility was closed, they had not enabled 24/7 share access for me to get the vehicle and I had to wait on hold for an agent at u-haul for over 30min. The agent rebooked more for the Calverton location. The Calverton service was fine, but I was 90min behind my scheduled time to move in two towns and had to pay movers more than contracted because of all the delays. This was an absolutely terrible experience with u-haul and I will actively dissuade friends and family from using the service in the future!

Kristen L. 
Rating:
3.0

Great manager!

Ian V. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

DAVIDN O. 
Rating:
5.0

Customer did not leave a comment.

John O.  |  Overall Experience 
Rating:
5.0

Friendly and helpful staff, A pleasure to do business with.

Martin B.  |  First Impressions 
Rating:
3.0

Fix this leak... its terrible I spent 6 months wrapping and packing items only now to have to unpack all the wet ones and make sure none of my items got damage and now have to repack them

Johnny D. 
Rating:
5.0

Customer did not leave a comment.

Peter M.  |  Overall Experience 
Rating:
5.0

Very happy that I chosed U-Haul Moving and Storage Of Riverhead.

Virginia S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa Y.  |  First Impressions 
Rating:
5.0

Excellent service.Scott was the man who handled the transaction. Knows his stuff,pleasure to work with.

RONALDA R. 
Rating:
5.0

The truck I use could use a little front-end work, the steering was loose and made the truck wander out of Lane.

marcus N. 
Rating:
5.0

Customer did not leave a comment.

DONALD R. 
Rating:
5.0

The attendant was very friendly and helpful

DAVIDMICHAEL A. 
Rating:
5.0

Customer did not leave a comment.

Stephen G. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
1.0

To the dealer, ask customer for updated/correct email!!! If Uhaul truly cared what the customer's input was, my email would not be connected to this customer, PLEASE REMOVE MY EMAIL FROM THIS CUTOMER!!! THIS IS NOT THEIR EMAIL/UPDATE WITH CORRECT EMAIL!!! U-MOS!!!

EDWARD L. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Robert was polite, helpful and patient. The unit was clean. We have yet to move our items in to our unit, but all seems in order.

Emma C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara L.  |  First Impressions 
Rating:
5.0

Easy to move in and friendly staff to help when needed.

David A.  |  First Impressions 
Rating:
5.0

I wish there was not the extra fee for 24 hour access.

Theresa C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Igor K. 
Rating:
5.0

Customer did not leave a comment.

William c.  |  First Impressions 
Rating:
5.0

Christine set me up yesterday Tuesday 11th for my site B 138. 5x5 room She was so professional. Helpful. Kind. Caring and made working with uhaul again so easy. She is the Best!

Katrina F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Francesca V.  |  First Impressions 
Rating:
5.0

Scott customer Service was outstanding. He took excellent care of me. And everyone that helped me over the phone was outstanding too !!! 5 stars !!!!

Edward B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEFFREY K. 
Rating:
5.0

I would have perfected a Ford 250 instead of gmc

ROBERTK I. 
Rating:
5.0

Customer did not leave a comment.

Michael N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHEENA H. 
Rating:
5.0

Customer did not leave a comment.

THOMAS M. 
Rating:
5.0

Always Helpful And Accommodating for my Needs,Never have to wait,the service is Great and highly recommend this location,the people who work there are knowledgeable and pleasant.

ROBERT K. 
Rating:
5.0

The experience has been Good!!We keep coming back,you are close to me and very dependable,I highly recommend the company U Haul for vans and supplies.Thank You,Kortright Family.

ROBERT K. 
Rating:
5.0

Customer did not leave a comment.

dennis l.  |  First Impressions 
Rating:
4.0

My only criticism is the lack of lighting in the storage units.

Jerry C.  |  First Impressions 
Rating:
5.0

Scott was a great guy and our check in process was wonderful because of him!

Lisa D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teresa G. 
Rating:
5.0

Everything went smoothly and the service couldn't have been better.

WALTER L. 
Rating:
5.0

Customer did not leave a comment.

Melvine R. 
Rating:
5.0

Scott helped use with everything . A really nice guy and made our experience very easy. We left the facility very excited about our storage unit.

Judith Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

EDWARD A. 
Rating:
5.0

Both Scott and Robert were helpful and make renting storage easy and unit was easy to locate and very clean. Gates opened and closed fine, cards worked. Happy moving stuff into storage experience.

Lloyd S.  |  First Impressions 
Rating:
5.0

Very patient attendant

Carolyn C. 
Rating:
5.0

Whole process is very simple. The van was in great shape and perfect for moving the couch and other assorted items. We definitely do it again.

Steve F. 
Rating:
5.0

Nothing,always a great experience

danielle W. 
Rating:
5.0

Rob was very helpful and very attentive to our needs it was a very smooth process. we would hope to get a second unit when available so we can move other furniture to your storage then a competitor which is not half as clean and easy accessibility like yours.

James W.  |  First Impressions 
Rating:
5.0

I think all the guy say was perfectly clear i understan everything very fast all process

GLORIA F. 
Rating:
5.0

Robert was very helpful and kind. Always a pleasure to deal with. Thank you! The process was easy. Convenient location for me.

MADELINE C.  |  First Impressions 
Rating:
5.0

The Staff is excellent and efficient ,with all my needs.I appreciated how fast this was all completed.There was no surprises with additional fees.I would highly recommend this truck rental to my friends and family,the gentlemen who prepared my rental should get a raise ,this is the second time he has prepared my rental, All employees are Great!!!I also buy my moving and mailing supplies at the Riverhead Office.Thank you Robert Kortright.

ROBERTH K. 
Rating:
5.0

Customer did not leave a comment.

Anthony L. 
Rating:
5.0

Customer did not leave a comment.

GEORGETHEODORE R. 
Rating:
5.0

The man I dealt with was probably one of the nicest most professional people I have ever dealt with

Maria O.  |  First Impressions 
Rating:
5.0

Renting this van,was fast and priced reasonable and simple,the van was clean and comfortable,I Had a good experience with the staff very knowledgeable and I Had a very Good experience for the first time renting this van,I will go back Again and Highly recommended to my friends and family.

ROBERTH K. 
Rating:
5.0

Customer did not leave a comment.

Brian D. 
Rating:
4.0

Customer did not leave a comment.

Beverly H. 
Rating:
5.0

excellent customer service!

ELIZABETH C. 
Rating:
1.0

It took 1.5 hours to check in I was double charged at end.

Peter B. 
Rating:
5.0

Customer did not leave a comment.

MICHELE L. 
Rating:
5.0

The gentleman helping us was professional and friendly! Nice dealing with him!

Stanley H.  |  First Impressions 
Rating:
5.0

The people behind the desk were great. They took time with me, explained everything, walked me around, explained the details. Very happy.

deborah b.  |  First Impressions 
Rating:
4.0

Everyone was friendly and helpful

Robert R. 
Rating:
5.0

If you use location often there shoukd be a quick checkin with info on file.

Cathy B. 
Rating:
5.0

Being as I am a current monthly renter of a storage unit at this facility I was hoping for a possible discount on the truck rental. What is the incentive of renting from this facility compared to another facility that would have been more convenient? I was trying to give my facility the business and they couldn't even throw in a free appliance dolly or moving blanket rental. Uhaul should really reevaluate this policy, next time I will simply borrow a truck from a friend.

Linda M. 
Rating:
5.0

I returned my uhaul in the morning before a work event. Rob the manager called me as soon as I got to my event and told me my garage key was in the uhaul still and the store closed at 5 which was the same time my work event was ending. I was so stressed out because this was my only way to get into my house. Rob helped me out and made sure my garage keys were in lockbox so I could get back inside my house. Thank you so much for helping me Rob. Would recommend anyone to come to this uhaul store for their great costumer service!

Lorenne T. 
Rating:
4.0

- Truck I drove was loose/sloopy probably requires some type of service. (Lots of play in sterring wheel) - I had to use a much larger truck than required the forced extra cost should not be passed on to customer. A home depot rental would have been less money.

Jerome D. 
Rating:
5.0

Very clean establishment. Manager very helpful when I had difficulty with my return

Natausha M. 
Rating:
5.0

Customer did not leave a comment.

Harris S. 
Rating:
5.0

Great place and excellent service.

Peter H. 
Rating:
5.0

Customer did not leave a comment.

Connor T. 
Rating:
4.0

pleasant experience.friendly gentleman showed me the different size units, & suggested what size would be best for me after I explained what I had.Didn't try to push for a larger more expensive unit

PATRICIA A.  |  First Impressions 
Rating:
4.0

Everything was very good. Only issue is there weren't any units left to rent in the size I wanted so I had to rent a bigger unit costing more money.

Donna T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Monique M. 
Rating:
5.0

Nothing to critique. All was good

john V. 
Rating:
5.0

Customer did not leave a comment.

Daryl S. 
Rating:
5.0

Customer did not leave a comment.

Maria R. 
Rating:
5.0

Calvin was most helpful in getting my storage unit paperwork and payment straightened out. Thank you!

Nancy K.  |  Reservation 
Rating:
3.0

The drop off location was changed without notifying me, and this caused major inconvenience when I arrived at the incorrect location without knowing about the change. I will seriously avoid using uhaul in the future due to this major inconvenience.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

Linda M. 
Rating:
5.0

Customer did not leave a comment.

Daniel T. 
Rating:
5.0

Everyone there was very helpful!

Barbara C. 
Rating:
5.0

Very pleased with the service...

Daryl S. 
Rating:
1.0

Have someone at the front desk that knows what to do.

Thomas C. 
Rating:
3.0

I tried to pay extra charges at customer see. Told to pay at location ; who said they had sent bill back to cus.ser. ,tried to pay cus. ser. But they didn't get bill from location--.this was over 2 days. I was busy 3rd day. Now i am being charged Late Fees????HORIBLE

WARREN Y. 
Rating:
1.0

I was told I'm not allow to drop off minivan at another location so I had to pay 2 way and spend more on gas. Not professional

ALANIO R. 
Rating:
3.0

Customer did not leave a comment.

Carolyn R. 
Rating:
5.0

Everything was great!

laura R. 
Rating:
5.0

Give Robert Wagner a raise! Great guy very knowledgeable a real asset to UHAUL. Explained all aspects of the rental and assisted me every way he could I would recommend renting from UHAUL over any other outfit!

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

Vans D. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
4.0

Customer did not leave a comment.

Willard G. 
Rating:
5.0

Nothing to improve. The whole operation was professional.

Alfred F. 
Rating:
5.0

every thing fine

ROBERT I. 
Rating:
5.0

Have more available trucks...I had to wait a day, but I also came spontaneously....otherwise, super Uhaul an storage location.

Bonnie R. 
Rating:
5.0

ok

ALVARO S. 
Rating:
5.0

Hidden location but easily accessible, supportive staff, all needed packing materials and great service

Robert J. 
Rating:
5.0

Not much, I was treated great by the manager. I'm very happy doing business with you

chirs L. 
Rating:
5.0

Customer did not leave a comment.

PATRICK R. 
Rating:
5.0

Excellent service, spotless clean van, easy rental and return. Will definitely rent again!

GINGER J. 
Rating:
5.0

Customer did not leave a comment.

Mike G. 
No reviews have been submitted for this location.

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