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CHELSEY C | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Riverhead NY
Testimonials From Recent Customers
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Love Rob..Mgr. Staff great storage space
Katrina F | Overall ExperienceYou need to have people in your establishments. I went to one place where I has to use only the app and I was unable to rent and was super annoyed
MICHAEL SEarlier office hours 8a and Rob the manager was always helpful
dan f | Overall ExperienceEveryone one was very helpful with my needs an was affordable. I would highly recommend
Joseph B | Overall ExperienceI am very satisfied!
JOAN Beasy access and friendly
Melissa LVery happy with the location and service.
SHAKEEMNAQUAN B | Overall ExperienceStaff very helpful and polite.
Maureen B | First ImpressionsNice fellow
Edward LRobert Wagner , the manager was very helpful, kind and courteous. Truly professional and knowledgeable.
GENE L | First ImpressionsA light in the unit would be great
Leonard R | Overall ExperienceEasy, Friendly and fast in and out! They even have super clean self storage at a great price with no hidden fees. I confirmed they do not raise your rent every few months like every other self storage place in the area. Its the real deal! Thanks!
Michael NThere’s great
Jamie FI ask for hand truck 2 of them and they where not In The truck then you guys charged my card $167 then send me a email with $94 dollars I won’t the rest of my money
Jose FEveryone was incredibly kind and helpful. cleared the snow off the truck before I started driving. Would 100% use again. Truck ran great, heating inside cab was toasty. Very thankful for the convenience of UHaul services
Lisandra C | Overall ExperienceStorage was great, but it took a little long to return the unit.
SARAH B | Overall ExperienceGreat friendly staff !
james s | Overall ExperienceGreat guys to deal to deal with. Thank you.
KENT V | Overall Experiencenothing. friendly and informative
olivia gGreat service truck.was.new
JOSEPHMICHAEL PThe staff is wonderful! Helpful, knowledgeable, and respectful! Thank you for a great experience.
Lauren M | Overall ExperienceCoursty customer service
Abdul MYou are Doing Great,We appreciate the Service and Efficient Helpful Employee's We have had your service many times and will continue for future rentals,ThankYou Debby and Bob Kortright.I Love your box's and Tape and packing supplies too.All Good Quality!!!!!
ROBERT KNice staff and facility
james s | First ImpressionsExtraordinario servicio al cliente
ARIEL F | Overall ExperienceThe entire rental process from beginning to end was perfect. The staff was friendly and extremely helpful. I would highly recommend.
THOMAS CUsed this facility twice and great service from the helpful gentleman
Jacqueline M | Overall ExperienceI thought everything was great. When I dropped off the van I said I would use them next time I needed a rental
james lManager Robert Wagner was very helpful.
Kevin D | First ImpressionsHelpful staff. Store was open a few minutes early which helped to get a busy moving day get started on time. Van was clean and well maintained. Great location
Brian f- a great place
robert i | First ImpressionsAfter returning the van I was told I had to wait outside in the rain during the inspection. Do you think I want to steal something from your store because I'm a little darker ??
louis nVery satisfied
ANTHONY A | First ImpressionsI have had a storage unit at U-Haul since June, 2016. During that 7 years I have found their units excellent. It was always well maintained. It always felt save. During the 7 years, there was only two price increases. Their hours were always great for access. They opened at 5am. I could always go before work. They were open late as well. Their help was great during my last move and their prices for boxes & bubble wrap were much cheaper than Staples. Plus they buy back any unused boxes at the same price as they sold them. I would definitely recommend them and if I ever need a storage unit again, they will be my first choice.
MICHAEL K | Overall ExperienceI highly recommend UHAUL in Riverhead . I felt very secure in having my personal belongings being safe and cared for in this storage facility. The manager and his crew are very accommodating and helpful. Thank you Rosalie Medina
Rosalie M | First ImpressionsI haven't moved in yet, but from what I witness this far I'm quite sure I'm not gonna have any problems . Everyone was courteous and polite and my unit was clean.
Mary f | First ImpressionsWow! This place is perfect for anyone looking to store household items or business inventory, the staff was so helpful and kind, love the space, super clean and perfect for me! Rob and his staff run a great store!
Estuardo R | First ImpressionsEverything was perfect. I can not thank the staff enough.
Eddie P | Overall ExperienceHe was a nice guy to work with: professional too.
Patrick WClean, kind and helpful
Jacqueline M | Overall ExperienceRyan was a terrific friendly customer service staff member
Linda V | First ImpressionsBob was an incredible help for my move and my storage needs Big thank you to him And his professionalism Best Christine
christein g | First ImpressionsUnits need better lighting. The motion sensor lighting turns off if you are inside your unit and you are left in the dark
Angela B | Overall ExperienceLet them know whoever is picking up truck needs to have charge card in hand…my son picked up the truck for me and you wanted charge card for reservation which I had..my son had to put it on HIS card..otherwise everything went well..I now owe my son the money for the rental…
MARGARET HExcellent experience in every way.
Jamie DSteering was not at all acceptable on truck.
BRIAN DIt was quick and easy
THERESE S | First ImpressionsRep behind the counter was polite , calm , and helpful. It was first thing in the morning with a crowd. Guy just remained calm and still very polite. You just don't see a professional like that too often anymore.
David OFacility was very clean and well maintained.
Korinthia M | First ImpressionsThe people here couldn't be more helpful, accommodating and efficient. My experience from beginning to end was always pleasant and easy. Id definitely recommend or use again.
Whitcombe G | Overall ExperienceThe only thing that could be helpful is a motion operated light inside the rental unit. Perhaps one that will turn off automatically when no movement is detected. Just in case tenant forgot to turn light off when leaving. Staff was great.
Brenda M | Overall ExperienceStaff members were great. Friendly and helpful.
Martine S | Overall ExperienceScott was great and the other 2 gentlemen were as well. My storage unit was convenient and well light clean and easy to access. I would definitely recommend this storage center to anyone. Thank you guys again you were all so helpful and pleasant!!
Rebecca S | Overall ExperienceGreat service,would use again
Michael N | Overall ExperienceToo expensive
Jamie F | Overall ExperienceGreat staff! Unclear if climate controlled space is climate-controlled. It was 100 degrees inside.
THOMASW I | First ImpressionsThey were extremely helpful and answered all of my questions!
Jill MOffice staff were extremely helpful, cooperative, and congenial. Gracias
John N | Overall ExperienceI like to point out that Scott from the Calverton office was extremely polite and helpful and a pleasure to talk to! Also having the carts in each building is very convenient when moving in as well as moving out appreciate the thought for having that lined up thank you. William C. Van Helmond
William V | Overall ExperiencePerson at Calverton Desk He's an Amazing Guy
Silvia Q | First ImpressionsScott was an absolute pleasure to deal with when I picked up the trailer. You have a gem in him! Dropping the trailer off was super easy. Rob is a great guy to deal with. Overall I'm beyond completely satisfied with my experience at this location. I will definitely use them anytime I need a truck or trailer moving forward.
Robert GRobert was excellent in helping me handle the trailer pickup and drop-off. Couldn't recommend them enough.
Justin SI found Everyone at this uhaul store to be very professional/ courteous especially Scott. He went above and beyond to make sure we had everything we needed will definitely used this store again.
Gwendelyn AInterior lighting within units could be improved
Jerry C | Overall ExperienceThe agent Scott Sessions was wonderful. He was extremely helpful and a pleasure to deal with. Your company should be proud to have an employee like Scott.
MARIODOMINIC BNothing. Great customer service!
STACYDIANA NEasy to set up online, easy access, clean plus a convenient moving van and Rob the mgr, was professional, nice, answered all my questions. So far, good experience overall. Recommend
dan f | First ImpressionsTruck didn't start but the staff was very accommodating. They made up for the bad experience.
LINDA WThe storage unit was very clean and had convenient Access. The staff was wonderful & very helpful.
Patricia K | Overall ExperienceStaff was very friendly and van that I rented was clean and worked perfectly for my need.
FRANCISCO JGreat customer service, would definitely recommend to friends and use again. Best Uhaul Storage facilitaty I've ever used.
JOSEPHPATRICK NExcellent service
DANIELJ SThe service person at the counter when truck was returned really lacked customer service skills. He was grouchy and rude
WILLIAM AThe guy in the office dis a great Job, the best service, I am so happy about that, excellent service.
JOSHUAMANUEL LFriendly and accommodating staff. The facility is secure, clean and well maintained. Highly recommended.
Dean F | Overall ExperienceRob was always helpful and runs the facility really well.
DANIEL D | Overall ExperienceI booked a rental that was confirmed for 6:30am Sep 25 at: FANNING & BRUSH 4359 SOUND AVE RIVERHEAD,NY 11901 When I arrived, the facility was closed, they had not enabled 24/7 share access for me to get the vehicle and I had to wait on hold for an agent at u-haul for over 30min. The agent rebooked more for the Calverton location. The Calverton service was fine, but I was 90min behind my scheduled time to move in two towns and had to pay movers more than contracted because of all the delays. This was an absolutely terrible experience with u-haul and I will actively dissuade friends and family from using the service in the future!
Kristen LGreat manager!
Ian VFriendly and helpful staff, A pleasure to do business with.
Martin B | First ImpressionsFix this leak... its terrible I spent 6 months wrapping and packing items only now to have to unpack all the wet ones and make sure none of my items got damage and now have to repack them
Johnny DVery happy that I chosed U-Haul Moving and Storage Of Riverhead.
Virginia S | First ImpressionsAlways a pleasure to work with.
Deirdre B | Overall ExperienceSpecial thank you to Scott!!! He is a great asset to your operation.
Margaret D | Overall ExperienceExcellent service.Scott was the man who handled the transaction. Knows his stuff,pleasure to work with.
RONALDA RThe truck I use could use a little front-end work, the steering was loose and made the truck wander out of Lane.
marcus nThe attendant was very friendly and helpful
DAVIDMICHAEL AStaff is friendly & professional
Joseph S | Overall ExperienceTo the dealer, ask customer for updated/correct email!!! If Uhaul truly cared what the customer's input was, my email would not be connected to this customer, PLEASE REMOVE MY EMAIL FROM THIS CUTOMER!!! THIS IS NOT THEIR EMAIL/UPDATE WITH CORRECT EMAIL!!! U-MOS!!!
EDWARD LRobert was polite, helpful and patient. The unit was clean. We have yet to move our items in to our unit, but all seems in order.
Emma C | First ImpressionsEasy to move in and friendly staff to help when needed.
David A | First ImpressionsI wish there was not the extra fee for 24 hour access.
Theresa C | First ImpressionsChristine set me up yesterday Tuesday 11th for my site B 138. 5x5 room She was so professional. Helpful. Kind. Caring and made working with uhaul again so easy. She is the Best!
Katrina F | First ImpressionsScott customer Service was outstanding. He took excellent care of me. And everyone that helped me over the phone was outstanding too !!! 5 stars !!!!
Edward B | First ImpressionsI would have perfected a Ford 250 instead of gmc
ROBERTK IThe front desk staff are very courteous and respectful. Great people.
Gregory H | Overall ExperienceAlways Helpful And Accommodating for my Needs,Never have to wait,the service is Great and highly recommend this location,the people who work there are knowledgeable and pleasant.
ROBERT KThe experience has been Good!!We keep coming back,you are close to me and very dependable,I highly recommend the company U Haul for vans and supplies.Thank You,Kortright Family.
ROBERT KMy only criticism is the lack of lighting in the storage units.
Jerry C | First ImpressionsScott was a great guy and our check in process was wonderful because of him!
Lisa D | First ImpressionsEverything went smoothly and the service couldn't have been better.
WALTER LThank you UHaul for taking care of my storage needs while our future home was being built. You have went above and beyond and I will most definitely use your service again in the future.
Elizabeth O | Overall ExperienceAlways friendly and courteous staff. Units both exterior and interior units are clean and dry. Temperature controlled interior units are very helpful and useful. Well maintained facility for the year or so we were there till we found a house
Mark S | Overall ExperienceScott helped use with everything . A really nice guy and made our experience very easy. We left the facility very excited about our storage unit.
Judith Z | First ImpressionsManager is super nice and helpful. He is an asset to the company.
JOSEPH D | Overall ExperienceBoth Scott and Robert were helpful and make renting storage easy and unit was easy to locate and very clean. Gates opened and closed fine, cards worked. Happy moving stuff into storage experience.
Lloyd S | First ImpressionsVery patient attendant
Carolyn CWhole process is very simple. The van was in great shape and perfect for moving the couch and other assorted items. We definitely do it again.
Steve FNothing,always a great experience
danielle wRob was very helpful and very attentive to our needs it was a very smooth process. we would hope to get a second unit when available so we can move other furniture to your storage then a competitor which is not half as clean and easy accessibility like yours.
James W | First ImpressionsI think all the guy say was perfectly clear i understan everything very fast all process
GLORIA FRobert was very helpful and kind. Always a pleasure to deal with. Thank you! The process was easy. Convenient location for me.
MADELINE C | First ImpressionsThe Staff is excellent and efficient ,with all my needs.I appreciated how fast this was all completed.There was no surprises with additional fees.I would highly recommend this truck rental to my friends and family,the gentlemen who prepared my rental should get a raise ,this is the second time he has prepared my rental, All employees are Great!!!I also buy my moving and mailing supplies at the Riverhead Office.Thank you Robert Kortright.
ROBERTH KRobert was extremely helpful. It was a very easy process.
David H | Overall ExperienceVery friendly and helpful, very well maintained.
Maryann D | Overall ExperienceVery professional and helpful without being aggressive! Highly recommend the use of this business for moving needs as well as storage!!!!
ROBERTH F | First ImpressionsThe man I dealt with was probably one of the nicest most professional people I have ever dealt with
Maria O | First ImpressionsRenting this van,was fast and priced reasonable and simple,the van was clean and comfortable,I Had a good experience with the staff very knowledgeable and I Had a very Good experience for the first time renting this van,I will go back Again and Highly recommended to my friends and family.
ROBERTH KThe Gentleman I dealt with through the whole experience was great. I think his name was Scott. He was super friendly and very helpful. So thank you for that.
JOHN D | Overall Experience