They stated that I have access to the storage from 5am-9pm but ever since I moved in I have only been able to access it during THEIR business hours which is very inconvenient and if I had known that ahead of time I would have looked elsewhere for a storage I can access for more hours during the day as I was moving ALL day not just between 9am-5pm.Rita A. | First Impressions
Customer Reviews for U-Haul Moving & Storage of Riverdale
Riverdale, GA 30274
(Between QT Capt D's and Home Depot)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.DERRELL H. | Overall Experience
El cliente no dejó un comentario.Veronica C.
Tamara & Semaj were very helpful! They took care of me and assisted me with getting a bigger trailer. The first one I reserved was way to small. Mr Fozmore waa helpful as well with assisting me with the under payment of my refund. Great team!Tiffany G.
El cliente no dejó un comentario.Veronica P.
They are charging me for days I did not have the item. I returned the item within the 2 day original contract. I rented it on June 7 at noon and returned item by June 9 at 10 am asked for a receipt and was told that he was checking it in after he was done with customer and the receipt would be mailed to me. That didn't happen and now I am being charged an additional 140.40Richard R.
Nothing. It was great.James C.
El cliente no dejó un comentario.Jose S.
I originally had a confirmed reservation for a truck pickup at a different location. However, upon arrival, there was no truck. Uhaul called me to confirm the error and direct me to a nearby location. They added extra mileage to my contract to compensate. A bit inconvenient but overall a Good, easy experience.Vickie E.
Associate was rude and appeared to have had an attitude if you hate your job just say that and get a new one. Second they gave me a 26 foot truck on E stating that if I brought it back with a 4th of tank they would take 42.00 off my rental but instead when I returned it they gave me 30.60 which was not the agreement or I would of just retuned it the way I got it on E VERY UNPROFESSIONAL LOCATIONWiltonia S.
El cliente no dejó un comentario.Carlos B.
First off, my first rental location that i made a reservation for was CLOSED! So i called the lady back that confirmed my reservation ask her if there was a location i could go to she said yes & proceeded to tell me all my stuff was sent over. That was a complete lie. Everyone's customer service is piss poor at these locations & they expect me to believe i put 76 miles on this truck when i never even left the city needless to say my experience was freaking horrible & i wont be using U-Haul again. Yall freaking suck !!OLIVIA J.
More. TrainingGail S.
El cliente no dejó un comentario.GAIL B. | First Impressions
El cliente no dejó un comentario.patrick O.
El cliente no dejó un comentario.ADRIAN M. | First Impressions
El cliente no dejó un comentario.Alessica P. | Overall Experience
The older lady at the front desk is extremely rude!! I will NEVER use this location againMaurice T.
Get rid of the nasty people that work the counter. The trucks aren't checked properly. Called to speak to the General Manager he never apologized for the behavior of his staff he just act like he did not careTaji Givens-Mcca G.
El cliente no dejó un comentario.Fletcher S.
El cliente no dejó un comentario.LILNITA C.
El cliente no dejó un comentario.Manuel C.
Pushed back my reservation 2 hours, then charged a after hours return fee. I'm pretty sure charging me more money after you inconvenience me is not the best customer service.Belinda R.
Keep up the good workGERALD J.
I was in line for over an hour and that hour counted towards my rental. I don't think that's fair to the customers.Sandra H.
El cliente no dejó un comentario.Azanyah Y.
Everything worked out well.Jombo I.
The location charged me for a dolly that wasn't provided with my rental, I was also overcharged!Shardae C.
El cliente no dejó un comentario.William B.
Need to improve the process on viewing the truck. I don't like this process. This process should be done by an employee of U'haul not the customer. It took me an hour to go through this process because the damages on the truck was not properly marked.Melissa T.
Trailer lights did not work correctly. Blinker and brake did not work while running lights did work. UHaul employee checked the lights. Not sure why he did not see the issue. Otherwise all went well.Roger S.
Quick check in sucks. It should say to start the process BEFORE you go to the location. It's pointless otherwise.Octavia B.
No problems, No comment!Eugege P.
Helpful customer service, very clean truckJames M.
Nothing. All the staffs are very professional.Olajide O.
El cliente no dejó un comentario.antoine L.
I was over charged with no explanation of the charges final bill and charges don't matchChristina F.
I haul said I would be charged 200$ to use the truck for 5 hours wen they sent my receipt days later they had charged me 400$ this is theft I would not recommend them to any honest working personrezel W.
El cliente no dejó un comentario.JONATHAN N.
Location was very nice and spacious. Process was very efficient and personell were very friendly.Michael M.
El cliente no dejó un comentario.Elizabeth W.
El cliente no dejó un comentario.ALTHEA J.
Same things aboveHellmon G.
El cliente no dejó un comentario.Tyris B.
El cliente no dejó un comentario.John M.
El cliente no dejó un comentario.Charlene W.
El cliente no dejó un comentario.DONALD B.
The management and staff provided a exceptional experienceNathaniel S.
The service was excellent , the employee was very very helpful and courteous. In today's world we need more like her. Keep up the GOOD WORK micheal H.
El cliente no dejó un comentario.Kenneth F.
Thanks KeishaALTHEA J.
El cliente no dejó un comentario.Takenya H.
El cliente no dejó un comentario.Dale L.
El cliente no dejó un comentario.WILLIE E.
Your representatives were very polite,professional and had a wonderful smile. This is excellent locationwanda M.
Check the axle to make certain that it has not rusted through. if they tell you that they will pick up the trailer after it breaks down, videotape them doing so. They will most definitely charge you for not returning the trailer later, even when their own company picks it up from the side of the road. if you deal with their customer service line don't hold your breath. It is not helpful, as they will charge you regardless of what customer service saysBurwell C.
Customer service can always continue to get betterMarcus C.
El cliente no dejó un comentario.JONTYL G.
El cliente no dejó un comentario.Mike H.
Very professional location Manager, Assistant managers, and all workers very good people...Willie J.
El cliente no dejó un comentario.Jayla W.
El cliente no dejó un comentario.JR C.
El cliente no dejó un comentario.Monepha E.
Great consumer service.Elizabeth P.
El cliente no dejó un comentario.ANDREA H.
El cliente no dejó un comentario.QUANISHA H.
El cliente no dejó un comentario.Lorenza C.
I received excellent service from Lakeshia she was awesome. Also the manager was awesome too. Will definitely use again if needed in the future. Great job at this location.Latrina P.
El cliente no dejó un comentario.William B.
No notesBreanna R.
Everything was superbShemus P.
Everything was excellentBryan E.
El cliente no dejó un comentario.Kevin W.
El cliente no dejó un comentario.Parvin M.
I just want to commend Lakeisha, who was working the counter totally alone on a busy Saturday morning. She was efficient, professional, and kept it moving! She never got unnerved and maintained a pleasant, positive attitude!! What an amazing asset she is to Uhaul!Wanda D.
El cliente no dejó un comentario.pete B.
El cliente no dejó un comentario.Roderick W.
Great location. Fozzy the manager is excellent. Always friendly, service with a smile.Alice K.
1. I made a reservation 25 days in advance to be told they rented out all the dollies and I could go to another location to buy one. Why are you taking reservations when you don't have enough equipment. I planned a move, with specific equipment, and I'm told essentially "oh well" to lack of equipment due to negligence. 2. Our truck had 1/4 tank of gas in it. I've never in life rented a moving truck, of any company, with this low amount of gas. It was ridiculous and annoying. Thank our stars it was an in town move, because clearly, just like the dollies we would have been in a "oh well" situation. 3. Apparently, people can park in the truck exit lane, preventing trucks from leaving. Lot attendant takes a good while to have the person moved, so we can finally leave. 4. Obtaining the truck was about an hour process and this isn't the first time UHaul has given us problems. This will be the last time.Keianne T.
Customer service was terrible.Norman J.
El cliente no dejó un comentario.Carlo B.
No improvements needed. All Staff have friendly personalities and very helpful in accommodating the right truck you need and answers all questions you may have. Score A+carole B.
El cliente no dejó un comentario.Cassandra G.
El cliente no dejó un comentario.Keosha R.
Just keep up good work.ALICE P.
I was very dissatisfied with being assigned this pickup location, as it was 25 miles away from my preferred pickup location. However, the personnel at the location were amazing at checking me in and getting me everything I needed.Amanda S.
El cliente no dejó un comentario.Gregory J.
Ok so this about 2 parts. First my uhal truck rental. It was hard to get the lock off the lock to get to the key. Of course the truck I wanted was sold out and I was in a hard location. Someone should of pulled my truck out and had it in a different location then what it was. The truck I had was hard to drive. Left my knee sore for a week.. Part 2...I have 3 storages at this location. I came in on 04/16 to try and merge them down to one. But one of them has the red lock on it. U-haul has a check on the way and I showed proof that it was on the way. I only wanted like 3 items from that unit and add items to the lock unit. So Fozzy knows me, I have been a loyal customer for years now. So because he did not have the check in hand he couldn't take the red lock off until we got done doing what was needed. NOW I have to try again to get the stuff I need out. And I might or might not have help. JUST a real inconvenience. This man and some of his team mates have been nothing but extra since he took over.KYLE C.
El cliente no dejó un comentario.PATRICIA B.
Just keep good work up.ALICE P.
Make sure the vehicles are ready to operate on road use.Stacie J.
El cliente no dejó un comentario.Kevin F.
They charged me for an old bill that was never mine. But can't show me proof. Funny how now the contract is not available. All because someone who had my number previously didn't pay their balance. Scam!! Truly disgusted and upset. I will never use this company again and will most definitely tell everyone I know all my social media platforms not use them. This is ridiculous.Kishia L.
El cliente no dejó un comentario.Driszelle R.
El cliente no dejó un comentario.ELANTA T.
El cliente no dejó un comentario.ANGELIA R.
Customer Rep Lakeisha was very rude not only to me, but to other customers also. She was having a personal conversation on her cell phone, while assisting me. She was very rude, when I asked her not to be on her cell phone while assisting me.Candace W.
This truck ignition switch does not work properly it took at least 5 minutes to start the vehicle due to the ignition not working properly and the employee came out to advise how to crank the truckTaji G.
El cliente no dejó un comentario.Cary G.
El cliente no dejó un comentario.Kristopher M.
Just keep doing what you're doing, if I knew it was so easy I would have use your service long before. Keep up the great customer service!bobby H.
The vehicle I was given had serious transmission issues and could barely get up to the normal speed limit and was worse going uphill. I have rented from this location before but definitely didn't receive such a poorly maintained vehicle.Thomas T.
Great serviceHANOU B. | Overall Experience
Fozzy is a great person and very helpful. Love his customer service ethic and he is a very pleasant person to talk to.CHIMERE P.
El cliente no dejó un comentario.Robert L. | Overall Experience
The best uhaul Site in which I used staff management and facility I rate above average. The staff work well and even under pressure they remain patient calm and very professional. The facility is clean and bathrooms spotless The first person to check me in was LaKesha and she makes everything work thanks uhaul .neichelle w. | Overall Experience
El cliente no dejó un comentario.DERRELL H. | First Impressions
./HANOU B. | First Impressions
Tynisha,was very helpful and courteous.TITANIA T. | First Impressions
El cliente no dejó un comentario.alisa p. | Overall Experience
El cliente no dejó un comentario.Bentoria R. | Overall Experience
Staff is nice. The storage doors on the facility were hard to lock and unlock.LADAWN G. | Overall Experience
El cliente no dejó un comentario.JERMAINE S. | First Impressions
El cliente no dejó un comentario.Wendy D. | Overall Experience
El cliente no dejó un comentario.RODERICK E. | First Impressions
Great place to store your items.NICOLA M. | First Impressions
El cliente no dejó un comentario.Dana S. | Overall Experience
I've rented at this location for over a year and I have always received exceptional customer service from everyone. I recommend this location highly. Lakisha and Tynisha rock! These ladies are the definition of great customer service!!!Cheryl W. | Overall Experience
El cliente no dejó un comentario.CORINA C. | First Impressions
El cliente no dejó un comentario.Suqueydis T. | Overall Experience
El cliente no dejó un comentario.Corona R. | First Impressions
The general manager was great!!!SHIRLEY R. | Overall Experience
Made a payment late. Was still locked out a week latervalerie m. | First Impressions
El cliente no dejó un comentario.Leroy C. | First Impressions
El cliente no dejó un comentario.ONESIMUS M. | Overall Experience
El cliente no dejó un comentario.James S. | Overall Experience
El cliente no dejó un comentario.John S. | First Impressions
El cliente no dejó un comentario.Camille B. | Online Move In
The entrance door to unit need to be changedDavid S. | Overall Experience
El cliente no dejó un comentario.Preston S. | Overall Experience
El cliente no dejó un comentario.Elizabeth S. | Online Move In
El cliente no dejó un comentario.Tamica P. | Overall Experience
El cliente no dejó un comentario.shani c. | Overall Experience
El cliente no dejó un comentario.VERONICA J. | First Impressions
El cliente no dejó un comentario.Kayla M. | Overall Experience
El cliente no dejó un comentario.Detrochet C. | Online Move In
El cliente no dejó un comentario.Anthony C. | Overall Experience
I would recommend this U-Haul to everyone. Myself had awesome service, and the staff was awesome. The U-Haul Storage on highway 85 in Riverdale.linda w. | Overall Experience
El cliente no dejó un comentario.SCHNEQUA B. | Overall Experience
El cliente no dejó un comentario.KATHY K. | Overall Experience
My unit was not lit at all. Other than that it was fine.STEFANYE A. | Overall Experience
El cliente no dejó un comentario.Kenya N. | Overall Experience
El cliente no dejó un comentario.shanelle g. | Overall Experience
El cliente no dejó un comentario.JAMEKA J. | First Impressions
El cliente no dejó un comentario.nicole R. | Overall Experience
El cliente no dejó un comentario.LATASHA W. | Overall Experience
El cliente no dejó un comentario.Aaron J. | Overall Experience
El cliente no dejó un comentario.Michael K. | First Impressions
I have only excellent service received from this location. Lakeshia Terry was so helpful to me from beginning to the end of my rental here. Thank You so much for the patience and understanding you showed toward me. I highly recommend this location for your rental needs.Sylvia W. | Overall Experience
The facility was exceptionally clean at all times, well serviced toilets. The staff was inconsistent in their friendliness and assistance. It was very individualized the level of service excellence, not a collective approach. Facility was well lit , always felt safe and secure.HERMINA Y. | Overall Experience
The staff was very friendly and very helpful especially Miss Lakeisha she went the extra mile to make my experience the bestWyvenne R. | Overall Experience
I was asked to pay for a clicker for the gate that never worked. When I asked about it I was told that I would have to pay a monthly fee to continue use. This was not told to me upon renting the unit. Getting through to the store is a joke, I have been at the gate unable to get in and called the office only to be on an extended hold and once I go into the store the ladies were sitting around talking and laughing. When I vacated the unit yesterday Fozzy was pleasant. Also for some inconvenience I experienced I was supposed to get a $10 gift card and/or credit that I never received. No worries I'll think twice before I use UHAUL again.Toni R S. | Overall Experience
El cliente no dejó un comentario.Verna S. | Overall Experience
El cliente no dejó un comentario.lillie j. | First Impressions
El cliente no dejó un comentario.LaSonya P. | Overall Experience
GraciasCiara B. | Overall Experience
El cliente no dejó un comentario.Marva N. | First Impressions
The staff was very friendly and respectfulSAMUEL S. | Overall Experience
Greatsarah r. | First Impressions
Everything was good until I found out uhaul doesn't pro rate the monthly fee even though I paid $84.50 for 8 days. Just didn't seem right, especially in these times todaybilly a. | Overall Experience
El cliente no dejó un comentario.LATASHA W. | First Impressions
El cliente no dejó un comentario.marilyn f. | First Impressions
I’m happy to say that when I retrieve my things from storage there were no rodents or bugsPatricia C. | Overall Experience
El cliente no dejó un comentario.Clarence B. | Overall Experience
El cliente no dejó un comentario.janine nicole s. | Overall Experience
The woman that helped me was really nice and efficient at her job. I super appreciate the great business!Brittany M. | First Impressions
El cliente no dejó un comentario.janine nicole s. | First Impressions
I believe her name is Ms. Lakeisha, she was amazing. She went above and beyond to assist in every situation. May God continue to blessings her every step of her life.parcede c. | First Impressions
El cliente no dejó un comentario.Alicia B. | Online Move In
Takes entirely too long to complete any task at the customer service desk. I waited in line over 30 minutes before getting assistance. The units do not have lights. The parking lot is entirely too small. You can't even get the 26' foot truck down the aisle to your unit. I was not able to access the climate controlled unit with the code I created. I had to wait for someone to let me in and I was not able to get into my unit after hours because my code didn't work.Keturag G. | Overall Experience
Inventory was low. It took entirely too long to check in. Storage unit does not have light. Aisle to drive down are very narrow. You can't even get all of the UHaul equipment down the aisle (26'foot truck).Keturag G. | First Impressions
I paid for a unit, the door was broken and the unit looked bad. Returned it the same day, got my money back and was still being called a few days later about the storage unit not being paid for. Uhaul never ceases to be unprofessional. Would NEVER recommend.kimalya c. | Overall Experience
El cliente no dejó un comentario.regine s. | Overall Experience
I did not have any issues with the staff or the climate-controlled environment of this facility. I appreciate the opportunity to store my personal belongings. Thank you again!monique b. | Overall Experience
El cliente no dejó un comentario.David S. | Overall Experience
El cliente no dejó un comentario.Nikki K. | Overall Experience
El cliente no dejó un comentario.JENNIFER S. | Overall Experience
Staff was wonderful went above and beyond for meWhittnie T. | First Impressions
El cliente no dejó un comentario.Angelica W. | Overall Experience
El cliente no dejó un comentario.Ashanti S. | Overall Experience
Excellent experience overallDavid S. | First Impressions
Overall terrible experienceCorlis S. | First Impressions
El cliente no dejó un comentario.Carla C. | Overall Experience
El cliente no dejó un comentario.EARNESTINE D. | Overall Experience
El cliente no dejó un comentario.Angelica W. | First Impressions
Thank you for your business. We were satisfied.Rondah P. | First Impressions
El cliente no dejó un comentario.larry w. | Overall Experience
El cliente no dejó un comentario.Natalie k. | Overall Experience
El cliente no dejó un comentario.Carla P. | Overall Experience
The front desk staff was friendly and helpful. The outside male attendant was Not not offering no assistance to help unhook the car dolly. He told me to call road side assistance. I am a 66 year old senior, I paid $20 for assistance with help with the car dolly, plus insurance and did not receive it. I was very disappointed in U-Haul!Jean b. | First Impressions
Overall my experience was good. I feel as long as I was with you all Uhaul never offered a dicount, a skip payment. Also the assistant manager Shmar is rude, and disrespectful. He acts like he can't speak and he always has his phone in his face. All other attendants where pleasant and helpful. All personnel need to learn the policies because i got several different responses before i left about how I had to close my account out. Thank you for taking good care of my belongings. I made sure my unit was cleN, I took pictures. Ms. MouranTANYA M. | Overall Experience
Good storage and great staff.William M. | Overall Experience
The customer service i received Tuesday, Aug 11th was phenomenal. The staff was very knowledgeable. professional and pleasant. I was completely clueless about getting a storage and they made the process easy which called my nerves before a busy day of moving. Also, I called before coming to the store and staff member LaKeshia was extremely nice and helpful on phone as well as in person.shani c. | First Impressions
El cliente no dejó un comentario.charlie t. | Overall Experience
El cliente no dejó un comentario.RONALD Q. | First Impressions
El cliente no dejó un comentario.RODRICK B. | Overall Experience
This place is unprofessional and had horrible service and customer service. I would not recommend this location to ANYONEShamika M. | Online Move In
El cliente no dejó un comentario.Crystal B. | First Impressions
Waited almost 2 hrs to get a unit.I rented a truck earlier that morn to go pick up some furniture reserved a unit once I found out what size I needed I wasn't able to get anyone on the phone to confirm reservation so when I got there with moving company they had to wait 2 hrs before they could unload truck that costed me an extra $120.00]. And the staff was rude.I wasn't given any direction as to where the unit wasPrivacy R. | First Impressions
Great experience and a uhaul employee helped my people organize in my storage units. He was nice and helpful. When leaving we did it alone with no assistance but we needed none. My movers did fine. Easy access in and out. Thank you great experience.Rhonda M. | Overall Experience
Staff was friendly and accommodatingToni R S. | First Impressions
Well done.Leo H. | Overall Experience
El cliente no dejó un comentario.marvin s. | Overall Experience
El cliente no dejó un comentario.LASAUN D. | First Impressions
My experience overall was less than satisfactory.TRACY K. | Overall Experience
Never kept there promises one person said one thing and someone else would say another. The associates are VERY playful with one another in the presents of customers, and from that when they are told something it's forgotten and NOT place in your files/computerized file. Then you may have to pay for their mistakes at the time of payments.WANDA E. | Overall Experience
El cliente no dejó un comentario.Daviya W. | Online Move In
El cliente no dejó un comentario.Andres C. | Overall Experience
El cliente no dejó un comentario.sharon b. | Overall Experience
El cliente no dejó un comentario.Bayivi D. | Overall Experience
I moved my belongings out of the outside storage unit to an inside storage unit because some of my belongings (books) had mold on them due to water that had come into the storage unit.Toderick T. | Overall Experience
El cliente no dejó un comentario.sharon C. | Overall Experience
El cliente no dejó un comentario.Wyvenne R. | First Impressions
I rented a truck from you'll around 9:30am and returned it 1:30pm. Call back 5pm checking for total, was told truck wasn't back,talk with manager. He said truck was back but wasn't check in. Worst exZachery M. | First Impressions
The manager & staff responded to all my questions & helped me get situated quickly.Gerandin H. | Overall Experience
Personal dolly came up missing and my 5x10 storage locker produced 4 boxes containers with soaked bottoms. Because I'm exiting the country for a time it caused me unnecessary hardship to file a claimronald c. | Overall Experience