Customer Reviews for U-Haul Moving & Storage of Riverdale

4,456 reviews

7242 Hwy 85   Riverdale, GA 30274
(Between QT Capt D's and Home Depot)

(770) 997-5923

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(770) 997-5923

7242 Hwy 85
Riverdale, GA 30274
(Between QT Capt D's and Home Depot)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
5.0

Customer did not leave a comment.

rashad H. 
Rating:
3.0

I had to wait longer than expected to get my trailer connected. When I return after hours all of the spaces near the trailers were block so it was hard to find a place to park the trailer.

JOSEPH E. 
Rating:
5.0

The employees were very helpful and nice

ROBERT F. 
Rating:
5.0

The young lady who checked us in did a great job. She was informative and pleasant. The truck was clean and well maintained

SHAUNIECE C. 
Rating:
5.0

Customer did not leave a comment.

TEQUILA N. 
Rating:
5.0

Customer did not leave a comment.

Kathy L. 
Rating:
4.0

Customer did not leave a comment.

LATRESSA J. 
Rating:
4.0

Pay more attention to detail....

AARON S. 
Rating:
3.0

Good

JOHNNY W. 
Rating:
5.0

Just keep up the good work

GLENN L. 
Rating:
3.0

Customer did not leave a comment.

CANDREA A. 
Rating:
5.0

Customer did not leave a comment.

Denniswise A. 
Rating:
3.0

over night drop off needs to be improved. did not know where to drop keys off and pretty much did a makeshify drop off

CHRISTOPHER L. 
Rating:
5.0

The customer service was excellent. The young lady that checked me out was awesome

KIMYETTA B. 
Rating:
3.0

I made a reservation for another location. Didn't find out until I arrived that the equipment was already rented out and the other on flats. I was told that if I drove to another location I would get an adjustment for miles. Tanisha did everything she could to make the adjustments and yet still was charge a regular rate. It's the system not the employees. I made the best of it

CORINDA G. 
Rating:
3.0

Business charge me a fuel charge, even though I returned rental with same amount of fuel that got upon departure.???

STANDFARD Z. 
Rating:
5.0

Customer did not leave a comment.

LANAE C. 
Rating:
4.0

Customer did not leave a comment.

TAMMI M. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth S.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

QUINETTA G. 
Rating:
5.0

Trank you

JACQUES P. 
Rating:
3.0

More trucks, the truck I wanted was in use and that caused me to be charged 207.00 in mileage,

MARCUS F. 
Rating:
4.0

People were GREAT. Truck was crap.

CAROLYN M G. 
Rating:
3.0

Hi volume hours need another check out person

CATHERINE K. 
Rating:
5.0

Customer did not leave a comment.

OLUWOLE A. 
Rating:
5.0

Customer did not leave a comment.

Tamica P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARKUS I. 
Rating:
5.0

Everyone had excellent customer service

TALISHA F. 
Rating:
5.0

Joseph was courteous, helpful, and professional. I appreciate the quality service.

MONIQUE R. 
Rating:
4.0

Customer did not leave a comment.

ROBERTO O. 
Rating:
1.0

Customer did not leave a comment.

ALTHEA J. 
Rating:
5.0

Customer did not leave a comment.

PEDRO R. 
Rating:
5.0

Truck ran very rough.

DERSHA R. 
Rating:
5.0

None

CHARLES S. 
Rating:
5.0

The truck had a very bad smell in it.

SHEKVIA D. 
Rating:
4.0

Customer did not leave a comment.

shani c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARCUS K. 
Rating:
2.0

make sure I get my rental for the day I reserve it and to not be charged for equipment I didn't have

DUANITA P. 
Rating:
3.0

Dolly was not in truck. Had to go back. Trucked parked in a place that was difficult to get out of. Woman at desk was ambivalent. Channels ( phone, web, in person ) were out of sync on details of reservation. Checking in on line saves the company time, but not sure it saved me time

Lance A. 
Rating:
5.0

Fozzy is wonderful! His helpfulness made the process easy, quick, and convenient. Happy to have done business here!

VAUTOISHA D. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
1.0

Good Morning Ms. Coleman, Your response to the headache caused by changing my location without speaking to me directly was unprofessional, lacked reason and any empathy toward my situation as the customer. 1. As a customer who is looking to rent a truck for moving and knowing that said truck was only allotted a certain number of miles…why would I assume that it is not at the location I chose when I reserved it? 2. Why would I not choose a location that was not closest to my home as opposed to in another town (actually three towns over)? 3. If you “update” my reservation, that means you changed it. Not me. Why would you “update” my plans without speaking with me? That is unacceptable. 4. There was no text or voicemail to the number I put on my reservation for the truck. Think about this: If there was at least a text to this phone, I would not have been surprised and upset when I arrived at my “preferred” location. Impossible, right? 5. There was no option for a “secondary” location when I booked online. Soooo…it is unprofessional of you to email me…the customer…as if I did something wrong by going to the location where I was supposed to pick up a truck. 6. It is ridiculous to change what I booked online and then carry on as if I was really booking to get a truck from three towns over. 7. You are representing a multi million dollar company. Instead of sending me…the customer…that you did not verify a change with…on an unnecessary wild goose chase, you could have easily had a UHAUL employee from Riverdale, Georgia bring the truck to Lovejoy, Georgia. That was not my responsibility at 7pm when I arrived at my “preferred” location prior to my pickup time. That would be good customer service. Instead, Ms. Coleman, you are justifying causing me confusion, gas in my car, time of driving back and forth, etc. If this is your idea of good customer service, I am shocked and appalled. 8. Think about this, if I took an Uber to pick up the truck…what then? I guess I'd still be standing there and you would care less as a representative of Uhaul. 9. People live real lives and checking email while trying to move is not a priority. Perhaps you've never moved or never had a reason to rent a truck. Perhaps you've never reserved anything online and expected it to be what or where you actually thought it was going to be. Maybe you just work for UHAUL, but have no logic, reason or empathy for customers. I received stellar customer service from every Uhaul person I spoke with yesterday when I called. Yet, Ms. Coleman, I am disturbed and further upset by your lack of everything required to resolve this situation as a result of your response to me. The $193.00 I spent with your company probably means nothing to you. However, it matters to me. I should not have to go into detail with you about why I rented a truck close to my home. I planned my day around picking up a truck at my “preferred” location for a reason. I had many things to do. Your “update” caused more problems and more inconvenience than the ones I listed here. There should be something online that boldly states “You can choose a location, and give us your card, but we can ultimately tell YOU (the customer) where you are going to rent an actual truck from.” Ridiculous. Would you agree? We were up at 3am still loading a truck due to this decision you all made that I was obligated to pay for because my move was time sensitive. As the customer, my responsibility was to choose a location, pay for the rental and return the truck. I fulfilled my basic and reasonable obligation. Checking my email daily was not a part of the plan. Otherwise, I would have 1. Checked it to see where YOU wanted me to rent from, or 2. Made another decision about the company I rented from. What compensation are you offering for the inconvenience caused by the change I did not agree to?

Stenisa J. 
Rating:
3.0

Customer did not leave a comment.

TAURUS C. 
Rating:
4.0

Customer did not leave a comment.

reginald D. 
Rating:
5.0

Customer did not leave a comment.

SONIA G. 
Rating:
5.0

Customer did not leave a comment.

LARRY H. 
Rating:
4.0

Customer did not leave a comment.

MARK T. 
Rating:
5.0

Very happy with customer service good equipment

DARNELL C. 
Rating:
4.0

Very Good, as a matter of fact Excellent over all.

STEVEN M. 
Rating:
5.0

I was highly satisfied with everyone.

DENA G. 
Rating:
5.0

The best team ever especially the one looks like my best friend. Thank you guys

ROSETTA H. 
Rating:
5.0

Customer did not leave a comment.

VERONICA J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carrie B. 
Rating:
5.0

Ms Lakeisha and her crew are very thorough when it comes to moving stuff. They make rental process easy and painless.

VINCENT L. 
Rating:
4.0

Customer did not leave a comment.

Kayla M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LARRY S. 
Rating:
5.0

Customer did not leave a comment.

MEVIS A. 
Rating:
5.0

Letting the customer know about the gas in the truck. I rented three times this month and the gas gauge was so far off than what was told at the counter is discouraging. I was never told to drive the truck off of the hill and let it sit for five minutes until I went in to complain. I feel that the employee should go and get the truck and bring it around to the customer. Really disappointed.

MEVIS A. 
Rating:
5.0

Customer did not leave a comment.

ZENA H. 
Rating:
5.0

Nothing. Fozzie made this by far my best U-Haul experience ever.

JOSEPH C. 
Rating:
4.0

Customer did not leave a comment.

MALIK J. 
Rating:
5.0

Customer did not leave a comment.

Detrochet C.  |  Online Move In 
Rating:
5.0

I've used this location monthly for over a year and have always been very happy with the polite service and availability of rental trucks.

Tom B. 
Rating:
1.0

Customer did not leave a comment.

SHANTRON M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

MARSHAUNDA D. 
Rating:
5.0

Be honest about gas usage. I returned the truck on the gas level that they told me to ,and I was still charged for gas.

Seqouia W. 
Rating:
5.0

Customer did not leave a comment.

Anthony C.  |  Overall Experience 
Rating:
5.0

Great people and a nice place. Easy in and out and my fees were exactly what I thought they would be before I arrived. No surprises.

Roy R. 
Rating:
4.0

Customer did not leave a comment.

MEDINA M. 
Rating:
5.0

Customer did not leave a comment.

MELICIA G. 
Rating:
3.0

I initially rented a 15' truck, and was told I had to take a 20'. Once arrived, I was told I would be driving a 26' truck, without notification. Much more truck and gas needed. The agent (Lakeisha) was professional, and attempted to assist.

BRIAN D. 
Rating:
5.0

I would recommend this U-Haul to everyone. Myself had awesome service, and the staff was awesome. The U-Haul Storage on highway 85 in Riverdale.

linda w.  |  Overall Experience 
Rating:
5.0

EXCELLENT CUSTOMER SERVICE...THE MANAGER IS SIMPLY AWESOME AND THE STAFF QUITE PROFESSIONAL & COURTEOUS💥💥💥💥💥

PRINCE S. 
Rating:
4.0

A smiling face from counter agents. However, they were professional.

TRACEY P. 
Rating:
5.0

Customer did not leave a comment.

TROY L. 
Rating:
5.0

Keisha Thank You

ALTHEA J. 
Rating:
5.0

Customer did not leave a comment.

SCHNEQUA B.  |  Overall Experience 
Rating:
5.0

lovely staff.

CHRISTOPHER T. 
Rating:
5.0

Customer did not leave a comment.

Gloria K. 
Rating:
5.0

We got where we needed to go and the truck was great. Only issue was communication on the moving pads. We thought it was a purchase not a rental. But we had so much going on it may have been explained.

MELANIE T. 
Rating:
2.0

The Customer service Manger in Riverdale Ga. I think her name was Tameka had such a nasty and unprofessional attitude. Didn't check to see if the store in which I was dropping the truck off. Would be open. And it wasn't. Had to wait for a long time on the phone to make cooperate Customer service aware of my issue. Horrible experience. Will never go back to that Riverdale uhaul store.

GLENDA W. 
Rating:
1.0

Had to take an Uber to two different places because they didn't have the truck we reserved . We just started a moving company and we were going to use uhaul till we bought our own trucks and with all that happen we are second guessing ourselves.

DUSTY A. 
Rating:
1.0

Customer did not leave a comment.

Thea D. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

PAMELA C. 
Rating:
5.0

Customer did not leave a comment.

KATHY K.  |  Overall Experience 
Rating:
4.0

The process was longer than expected, the job was well done 👍

Vanessa J. 
Rating:
5.0

Very nice staff. Truck was clean. Easy reservation was fast and convenient. Thank you Uhaul family

LA'JANAI W. 
Rating:
5.0

Absolutely nothing staff and customers are welcoming and generous I had left my wallet on the back of the truck I returned and that customer let me turn their truck right behind mine took the initiative to drop my wallet in the key drop box the following morning I will sing everything was still intact cash included. In humble appreciation.

Zena H. 
Rating:
3.0

My unit was not lit at all. Other than that it was fine.

STEFANYE A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kenya N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shanelle g.  |  Overall Experience 
Rating:
3.0

Fuzzy was great; however, I was in a truck that should have been a recall.

JACQUELINE R. 
Rating:
5.0

It was great! The truck drove and handled very well!!

TOKEISHA J. 
Rating:
4.0

I know it can't be help most times, but the wait in line once you arrive at the store. Customer service was excellent especially the night crew.

ALFRENDO T. 
Rating:
5.0

Customer did not leave a comment.

JAMEKA J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

nicole R.  |  Overall Experience 
Rating:
5.0

Everything went smooth no issues no problems. The process was quick and easy, I would definitely continue to rent a truck from U haul.

KEECHA D. 
Rating:
5.0

Customer did not leave a comment.

RALPH S. 
Rating:
5.0

Both of the associates that worked that day were very kind, courteous and attentive to the customers. I overheard that they had a callout that day but they were very attentive to their customers and apologetic for any extended wait times. The van I requested was ready and waiting for me when I got there and the check out process was a breeze. I really appreciate how they handled my experience and how they continued to provide great service despite being short handed. Thank you so much!!

Beverly W. 
Rating:
1.0

Staff

BRIDGET H. 
Rating:
1.0

Not enough people to supply demand. I know it's riverdale but best/ friendly personnel would help the long lines stay calm. The location tried to over charge my mother-in-law we had a card saved on file they said we couldn't use it so I was charged then when I dropped off the truck they tried to charge my car again. Won't use this location again

LADORIAN K. 
Rating:
5.0

Changed mileage and charged me for over 100 extra miles when I made 3 trips within 8 mile radius of the location and when I call they place you on hold then hang up

Michael G. 
Rating:
1.0

I Brought back truck in exact same condition and still was charged an extra $11

DIANA P. 
Rating:
5.0

Manager Tamera Hendrix was very nice and super helpful! She genuinely cared and even took the time to check out the Truck and verified the Truck was running poorly and would not safely drive back to Canton Georgia. I really appreciate her Professionalism and Courtesy.

KEVIN B. 
Rating:
1.0

Hire people with effective respectful communication skills and mature adults Stop hiring these young millennials especially Demetrius Forde with his disrespectful tone in addressing our concerns of which we were told by Lakeshia to reach out to . I don't like the process where uhaul went in my account 3 separate times putting money on hold without my permission. I should have been notified VERBALLY , not reading when it comes to myyyyy money. I am not talking about this anymore, because it was resolved last night 9/14/2021 via rep at 1800gouhaul, unless I was scammed on that..

ROSETTA J. 
Rating:
4.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Love, love, loved the professionalism of her customer service. Thanks

THERESA P. 
Rating:
5.0

Check time of pickup and be on time…

PATRICIA G. 
Rating:
5.0

Great customer service

MARK S. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
2.0

Upon time to retrieve my rental I arrived to do my self checkin at 7am and the facility failed to update my reservations to 24/7 so I am able to retrieve my vehicle. I spent 30 mins on the phone with the customer service team whom could not locate a vehicle for the current time ending in me having to wait 2.5 hours to move because I had to check in with the store once opened.

TANISHA J. 
Rating:
2.0

U-Haul changed my reservation from 24 hours to 12 hours. They ushed the return. I did not appreciated the change because I did not get finished with my task.

JOHN-DAVID D. 
Rating:
1.0

Customer did not leave a comment.

LATASHA W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lillie j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marva N.  |  First Impressions 
Rating:
5.0

Great

sarah r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LATASHA W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

marilyn f.  |  First Impressions 
Rating:
5.0

The woman that helped me was really nice and efficient at her job. I super appreciate the great business!

Brittany M.  |  First Impressions 
Rating:
5.0

Staff was wonderful went above and beyond for me

Whittnie T.  |  First Impressions 
Rating:
5.0

Thank you for your business. We were satisfied.

Rondah P.  |  First Impressions 
Rating:
1.0

The front desk staff was friendly and helpful. The outside male attendant was Not not offering no assistance to help unhook the car dolly. He told me to call road side assistance. I am a 66 year old senior, I paid $20 for assistance with help with the car dolly, plus insurance and did not receive it. I was very disappointed in U-Haul!

Jean b.  |  First Impressions 
Rating:
5.0

The customer service i received Tuesday, Aug 11th was phenomenal. The staff was very knowledgeable. professional and pleasant. I was completely clueless about getting a storage and they made the process easy which called my nerves before a busy day of moving. Also, I called before coming to the store and staff member LaKeshia was extremely nice and helpful on phone as well as in person.

shani c.  |  First Impressions 
Rating:
1.0

This place is unprofessional and had horrible service and customer service. I would not recommend this location to ANYONE

Shamika M.  |  Online Move In 
Rating:
5.0

Service was great and professional

Joan B.  |  First Impressions 
Rating:
1.0

Because they didn't show me the storage before I got it which my stuff wouldn't fit also they told me I had to pay for storage right then that was not was told to me.

michelle f.  |  First Impressions 
No reviews have been submitted for this location.

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