Customer Reviews for U-Haul Moving & Storage of River Oaks

1,168 reviews

1510 Torrence Ave   Calumet City, IL 60409

(708) 868-5521

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(708) 868-5521

1510 Torrence Ave
Calumet City, IL 60409

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Your employee Bryan was very unconcerned and seemed like he hated his job. I was there around 2 pm on Tuesday. The first thing he asked me was did I have a major credit card which was totally out of line. He thinks he can look at someone and size up there credit profile. I make 6 figures a yr. The woman I spoke on Wednesday had the same shitty attitude I just wish I got her name. Will never do business there again

Will W. 
Rating:
5.0

Staff was exceptional 👍👍👍

DENISE W. 
Rating:
5.0

More pickup trucks

JASON W. 
Rating:
5.0

Really need to update computer/credit card equipment at location!!!

BRIGITTA B. 
Rating:
4.0

N/A

Bruce R. 
Rating:
5.0

Have more staff available and. Ask if it's your first time our services. If so, have staff to go over truck operations. Although, your staff were very professional and friendly!!!!

SELINDA S. 
Rating:
5.0

Customer did not leave a comment.

ELYCIA B. 
Rating:
4.0

Customer did not leave a comment.

DARIN G. 
Rating:
5.0

Nothing at this time keep up the good work

DIANE C. 
Rating:
5.0

Customer did not leave a comment.

Austin G. 
Rating:
4.0

Think,the service was great, agents was,courtesy conscience, polite and knowledgeable

ELMER S. 
Rating:
5.0

Great customer service from Jessica.

Gabriel G. 
Rating:
5.0

Customer did not leave a comment.

SHEILAH H. 
Rating:
5.0

Great manager very helpful she was great !!!! Clean and pleasant

Teresa R.  |  Overall Experience 
Rating:
1.0

Customer service was poor. Upon entering the employee told me I was “late” which I was already aware but I am not a student going to class. I originally booked the truck for 1pm but uhaul pushed it back to 3pm. The 3pm reservation was an estimated time. The two workers were very unprofessional cursing and joking with other customers which made them seem uncomfortable. Once I got the truck it was parked very tight in-between two other trucks. I had to push the mirrors in on the opposite trucks to have enough space to back out.

Sergio H. 
Rating:
4.0

Service and management was excellent!!!!!

JOHNNIE S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Deonta M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

DANIEL S. 
Rating:
4.0

Customer did not leave a comment.

Roberto M. 
Rating:
1.0

Don't change the reservation telling your customer you the have size truck that is promised to them, which happened to me. I reserved the 26' truck to be picked up in Hammond then my reservation was changed to the Calumet City store. When I get there I didn't get the 26' foot truck like I asked for. I had to make more trips putting more miles on the truck… what a coincidence maybe is done that way so the customer could be charged for the miles on the truck. It's not fair to the customers, we as a customer rely on the company to supply us with a moving truck!!! Maybe I would recommend someone if I would get compensated for the trouble I went through.

JOSE R. 
Rating:
5.0

Not one thing needs to be improved. I love love picking up a u haul from this location. There are several u haul location located near my residence but I love the customer service I receive from this location.

Martha J. 
Rating:
3.0

Please let your staff know that it is rude and unprofessional to take personal calls while assisting customers especially when hooking up trailers. Please provide better information when renting trailers â€" need adapters, straps and personal locks. This will help the customer be better prepared.

JOYCELYN G. 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
1.0

The manager of this location was extremely rude and had absolutely no customer service skills. We reserved equipment and when we got there it was not available. Will never go to this location again!

Excell R. 
Rating:
5.0

The manager who assist me is awesome and I look forward to working with her again

CATRINA H. 
Rating:
3.0

Some of my clothing have been damaged but with service people was good but my thing was damaged by water or something .but thank you all.god bless

dinah a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Claudia C.  |  First Impressions 
Rating:
3.0

I kept the rental for three hour over time you all change me for two days $201.14 oh my god,83ml not so. I feel ripped off.

DESHAWN V. 
Rating:
4.0

I reserved a 10 Ft. truck on-line. The website was easy to navigate. On the pickup date I was in and out. I'd use this facility again.

DARIUS L. 
Rating:
5.0

All was good

EUGENE B. 
Rating:
5.0

Customer did not leave a comment.

Quinnique L. 
Rating:
4.0

Customer did not leave a comment.

ANTONIO H. 
Rating:
1.0

Bad service and rude staff.

Sean L. 
Rating:
1.0

Fix the checkin system

Brandy M. 
Rating:
5.0

All is well!

AUSTIN G. 
Rating:
3.0

Went to pick up truck at 7am. Followed app instructions to get key . Got box open , but it was empty. Call service line . Was put in cue for call back. Got call back to say I was next . Never talked to a rep. The system kicked to back of line again. Had to come back at 9am. I waisted two hours to get truck. When I came back to get truck , guy at counter did not apologize for the issue . Poor service. When I returned truck there were two guys . Both seemed to be deep into there phones. I have used the U-Haul off 71st and Stoney island and was always pleased with service. I cannot recommend this location.

LaShawn J. 
Rating:
3.0

Was not notified of a change in size of truck prior to pickup!

MICHAEL V. 
Rating:
3.0

Get more help wasted precious time instead of moving spent time waiting / returning a truck

Edward E S. 
Rating:
5.0

Customer did not leave a comment.

ROZENER S. 
Rating:
5.0

Everything was done in a professional manner and the attendant was mannerable and polite.

GWENDOLYN S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE K. 
Rating:
2.0

Over the pass 2 months I used this location to move my family of 7 out of an house in Calumet City. This location was convenient because it's less than 2 miles from me. On this occasion I attempted to speak with the manager to let her know that one of her workers continued to give me an attitude after I previously complained about him to her and this last time was in front of another customer. Previously I simply asked the guy that was taking care of me what could be done about me filling the truck up when it wasn't full when I initially got it and the other guy jumped into our conversation rudely in front of a customer. On this occasion the manager initially had an attitude as well and stated to the worker who explained to her my issue that everyone wants to talk to her and I saw her when I was going in which I did. She was in the storage room area but I decided to wait for her at the desk instead of going into the storage room area. I feel like I have given Uhaul too much money over the last 2 months to be treated that.

KEIOSHA B. 
Rating:
5.0

Customer did not leave a comment.

JOEY B. 
Rating:
5.0

Mobile pickup and return was flawless, very fast.

TIMOTHY K. 
Rating:
3.0

Please improve the phone app process by sending notification/reminder this need to be complete before rental. And inform people they must be on location to complete the process on phone app. It would not proceed until we were on the location of the rental and I would have came at least 30 mins. earlier on site.

Jamie Y. 
Rating:
5.0

Very friendly staff.

TONYA H. 
Rating:
5.0

Customer did not leave a comment.

JEANETTE J. 
Rating:
3.0

Customer did not leave a comment.

Lagene G. 
Rating:
5.0

Customer did not leave a comment.

WAYNE M. 
Rating:
5.0

Nothing that I can think of at the moment

DANNIER G. 
Rating:
1.0

Horrible customer "service", if it can be labelled as service. I had to do everything myself. The rental had not just one, but two flat tires. Then it wouldn't start. I spent half of my day waiting for this piece of junk to be repainted enough for me to " safely" use. On top of all that, half of the lights don't work and it smelled of plastic and oil as well. I almost walked away from this death trap but I had no choice but to take this pile of junk in order to move my stuff as I was being evicted and needed it. This made my bad situation even worse. It was a complete nightmare. All the person in charge at this location did was blame the their regional office for giving them run down and neglected trucks but wasn't apologetic at all. It didn't seem like he wanted to be there. I wish I can write something, or anything positive from my experience today. I'm just glad it's finally over. Horrible! Just horrible!

VENITA W. 
Rating:
5.0

Customer did not leave a comment.

SHALONDRA M. 
Rating:
3.0

Customer did not leave a comment.

katina w.  |  Overall Experience 
Rating:
3.0

You need more employees to assist customers. At the end of my services, I received a final receipt and a few days later another charge was added to my card. All I can say is I'm glad I no longer need your services after almost 2 years.

BEVERLY C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RONDELL G. 
Rating:
4.0

Customer did not leave a comment.

TIFFANY T.  |  Overall Experience 
Rating:
5.0

N/A

TAMIKO C. 
Rating:
4.0

I rent quite often reserving a vehicle in advance. All of my information is is saved using the mobile app. Recently it seems to not be functioning properly. Friday, I did the mobile check-in, was assigned my truck, and went inside for the keys. When I came in, I had to go through the whole check-in process again, including scanning my license again and giving my payment info again, then given a different truck, which was not in the spot I was told. I was not asked to verify condition, mileage or fuel. Starting up the vehicle the low tire light was on, and discovered driving home the left headlamp was burned out. The transmission was really struggling with and empty load, and needs servicing. One would think these are checked before releasing to the next customer. There was a line returning the vehicle, so I did the mobile check-in which I normally do anyway. After completion, the truck in front of me backed into me. One of the employees yelled to the driver, another employee, it's ok you didn't hit it. There was no damage, but the point is, there could have been and I may have been charged for the damage. Perhaps there is a way to speed up the process since I am a frequent renter. You are conveniently located and would like to continue using you but these processes and procedures seem to be a bit redundant.

TIMOTHY K. 
Rating:
5.0

Not charge customers for another full rental for a hour if they not finished moving,I'm very disappointed about that. I will not use uhaul moving, again

GINA F. 
Rating:
5.0

The Manager (Jessica) was excellent and very helpful. You are lucky having someone that has great people skills working for you.

BRADLEY B. 
Rating:
5.0

Customer did not leave a comment.

ALVIN M.  |  First Impressions 
Rating:
5.0

Manager was great!!!!!

DELROY C.  |  Overall Experience 
Rating:
5.0

Excellent customer service

Danielle P. 
Rating:
5.0

Everything is great. Everybody here is always respectful and helpful. Best location by far

LIONEL F. 
Rating:
5.0

My problem was with the truck. Sounds like a transmission problem. Has a dragging sound taking a long time to change gears. The tow button is always pushed and light off.

patricia c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GREGORY H. 
Rating:
4.0

Customer did not leave a comment.

Ronald O. 
Rating:
5.0

The customer service from the employees was awesome. The 2 gentlemen's that helped me was very nice and very professional.

LASHA M. 
Rating:
5.0

The manager Jessica was very professional coming and going with providing service.

Chanel H. 
Rating:
5.0

Customer did not leave a comment.

AMOS S. 
Rating:
5.0

Customer did not leave a comment.

GERARDO O. 
Rating:
3.0

Customer did not leave a comment.

ERNEST O. 
Rating:
4.0

Customer did not leave a comment.

NATHANIEL P. 
Rating:
5.0

Customer did not leave a comment.

SHELON N. 
Rating:
5.0

Customer did not leave a comment.

Martha J. 
Rating:
4.0

Ensure cars are not parked too close to each other making it difficult to get inside.

Daniel V. 
Rating:
4.0

The credit card machine was not functioning properly. Maybe get a new one

Lavell G. 
Rating:
5.0

Customer did not leave a comment.

Rick W. 
Rating:
5.0

Customer did not leave a comment.

Beverly H. 
Rating:
3.0

Truck needed a lot of maintenance

DJUAN E. 
Rating:
5.0

The service is great! Jessica is the best!

TERRY T. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY S. 
Rating:
5.0

Customer did not leave a comment.

MONIQUE T. 
Rating:
5.0

Jessica is awesome! I highly recommend your specific location.

Zaria H.  |  Overall Experience 
Rating:
5.0

Very professional service

davie W. 
Rating:
4.0

Customer did not leave a comment.

EQUARION G. 
Rating:
1.0

The general manager Jessica is rude and not helpful at all she's disrespectful and needs to learn how to talk to people worst experience ever

CORNELL M. 
Rating:
3.0

I rated average because there were no furniture dolleys or furniture pads at this location which I requested during my online registration. The 2 people working the counter however were great. Also, it would be a better customer experience if you started the clock on the rental after the checkout process. If there's a line, which it was when I picked up, my actual clock should have started at 9:30 not 9:00. Menards and Home Depot start their clocks after checkout process.

STACEY C. 
Rating:
5.0

The young man who hooked my trailer up was very pleasant and knowledgeable. A great asset to the business.

WALTER P. 
Rating:
1.0

Truck ramp to load furniture did not work! That was so inconvenient worst move I ever had!

TERRA S. 
Rating:
5.0

Excellent service, I love your manager, she's great

WALTER H. 
Rating:
4.0

The staff at the Torrence Ave (Calumet City, IL) gave excellent service and communicated very well. Also, this location was very clean inside - And the rental trucks were clean and maintained as well. The only issue that I had was...one Saturday morning I couldn't get a rental truck at the time I needed it (all of them were booked-up) for that day! My mistake, I should've reserve one online; but overall I'm very satisfied - And will return again.

Terry C. 
Rating:
5.0

Great experience and nice workers thank you

RALPH A. 
Rating:
5.0

Staff is consistently amazing from outside return clerk plesant with a smile to the helpful manager and staff inside the location for key pick up. Great location!!!!

BARBARA H. 
Rating:
5.0

Everything ok so far. Thanks

AUSTIN G. 
Rating:
5.0

Customer did not leave a comment.

FREDORA D. 
Rating:
5.0

Customer did not leave a comment.

DORIS T.  |  Overall Experience 
Rating:
5.0

Had difficulty returning via mobile app. System wouldn't accept the mikeage picture. Unsure if it was a glitch in the system or someting I did wrong. Other than that it was a great experience!

Tracey M. 
Rating:
5.0

Customer did not leave a comment.

GEORGE N. 
Rating:
5.0

Exceptional customer service from the team and Manager.

Muriel M. 
Rating:
4.0

Customer did not leave a comment.

Tanya P.  |  First Impressions 
Rating:
5.0

I have the perfect storage unit and the price is great as well. Mrs. Jennifer is such a delight to come in contact with. She is extremely helpful, courteous and such a professional

Cynthia S.  |  First Impressions 
Rating:
5.0

Staff members are very knowledgeable and very helpful and courteous. I would recommend this location.

Cynthia S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEASAN D. 
Rating:
5.0

The staff was great, the online transaction/key pickup was easy and the return was smooth. Thanks again for everything.

Latarsha S. 
Rating:
5.0

Customer did not leave a comment.

CANDICE J. 
Rating:
5.0

Solo una persona no me trato bien pero es exelente el trato del personal

TOMAS O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erik M. 
Rating:
5.0

Customer did not leave a comment.

TAMYRA T. 
Rating:
5.0

Customer did not leave a comment.

Tierra B.  |  First Impressions 
Rating:
4.0

Jessica Johnson was great, she served and handled all customers professionally, yet, she made sure all wore masks for all customer safety. The truck was ready,clean and easy to return via the browser. The uhaul mobile application has a defect with location , it cannot find your location when returning the truck, which prevents fast contact less return. So I had to login to uhaul website to process the truck return. The location process works on the web application and not on the mobile application. Please fix this defect. Otherwise a great experience. Thanks

CARL C. 
Rating:
5.0

Customer did not leave a comment.

SANDRA S. 
Rating:
5.0

Jessica saved the day after another employee pretty much botched my reservation.

Cheryl S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANA W. 
Rating:
5.0

I really appreciate the attitude of Mrs. Jessica. She is absolutely the best even under pressure & attitudes of customers! I will definitely return to this location!

DWIGHT A. 
Rating:
5.0

⁶I am

LYNDA S. 
Rating:
5.0

Customer did not leave a comment.

Vanicia C. 
Rating:
5.0

Customer did not leave a comment.

Daniel L.  |  Overall Experience 
Rating:
5.0

The customer service was not professional! He followed me and tried to talk to me! He did not want to drive the vehicle out so I could get in because it was parked toooooo close to the other vehicle! Thought it was funny! The truck was dirty inside

KAREN T. 
Rating:
5.0

Nothing for improvement and for high praise the manager, she was very professional and I was ready to go in a great time frame.

BRIDGET D. 
Rating:
5.0

Customer did not leave a comment.

Leondra G.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Leenetta H.  |  First Impressions 
Rating:
4.0

Price is a little high when compared to others.

Katrice K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amber E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DORIS T.  |  First Impressions 
Rating:
5.0

Not sure what the associate name is that helped me but he was very informative, knowledgeable and friendly. To be honest I was going to make purchase but his customer service sold me. Job well done

Latrisha R.  |  First Impressions 
Rating:
5.0

I'm new to this facility and have had a very good experience so far. Everyone has been. very helpful and friendly

Nancy A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TONY G M.  |  First Impressions 
Rating:
5.0

Great customer service and outstanding service

Nikkia J.  |  First Impressions 
Rating:
5.0

The staff was very courteous and friendly and respectful

WINNIE P.  |  First Impressions 
Rating:
5.0

They are were great and very helpful. They were so patient and friendly and helped me find exactly what I needed.

kimberly h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AMBER W.  |  First Impressions 
Rating:
3.0

The bathroom didn't have any soap. Otherwise it was a good experience.

Victoria J.  |  Online Move In 
Rating:
5.0

Service was excellent.And pleasant😘Storage WAS clean And Staff Was friendly.Very Pleased with the Service.I became a Customer.😃

Carmen L J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES C.  |  First Impressions 
Rating:
1.0

The manager needs to work on her customer service skills. She was very rude to a customer for misunderstanding what she was trying to say and one of the employees started crying because of the way this manager had been treating her. This was an experience I dint care to ever go through again.

TINISHA W.  |  First Impressions 
Rating:
5.0

General manager was very knowledgeable and friendly. Service was exceptional.

debra t.  |  First Impressions 
Rating:
5.0

the manager was friendly and polite

Susan E.  |  First Impressions 
Rating:
1.0

I rented a storage unit on Friday, 1/31/20. I moved items on Friday and Saturday for several hours each day. I was questioned each time prior to entering the unit about my payment status.

JERONE T.  |  First Impressions 
Rating:
5.0

Customer Service was Excellent at this location. Thanks for having great people to represent U-Haul.

Marilyn R.  |  First Impressions 
No reviews have been submitted for this location.

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