Customer Reviews for U-Haul Moving & Storage of Richwood

147 comentarios

10915 Dixie Hwy   Walton, KY 41094
(Flea Market Special for Vendors - 4 weeks for $200)

(859) 692-4239

Horarios de la ubicación

  • Lun.: 8 a. m. - 6 p. m.
  • Mar. - jue.: 8 a. m. - 1 p. m.
  • Vie. - dom.: 8 a. m. - 6 p. m.

Servicios en esta ubicación:

Contáctanos

(859) 692-4239

10915 Dixie Hwy
Walton, KY 41094
(Flea Market Special for Vendors - 4 weeks for $200)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.: 8 a. m. - 6 p. m.
  • Mar. - jue.: 8 a. m. - 1 p. m.
  • Vie. - dom.: 8 a. m. - 6 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

Uhaul is the worst company ever. Had to spend 5 hours on the phone to get my reserved truck and drove an hour and a half to get it. It was also more expensive than my original quote. Worst customer service ever.

Jared F. 
Clasificación:
5.0

Easy to get in and out. Plenty of room to maneuver.

Donald M. 
Clasificación:
5.0

Easy to get in and out. Plenty of room to maneuver.

Donald M. 
Clasificación:
5.0

Easy to get in and out. Plenty of room to maneuver.

Donald M. 
Clasificación:
5.0

Easy to get in and out. Plenty of room to maneuver.

Donald M. 
Clasificación:
5.0

Easy to get in and out. Plenty of room to maneuver.

Donald M. 
Clasificación:
5.0

Easy to get in and out. Plenty of room to maneuver.

Donald M. 
Clasificación:
5.0

Easy to get in and out. Plenty of room to maneuver.

Donald M. 
Clasificación:
5.0

Easy to get in and out. Plenty of room to maneuver.

Donald M. 
Clasificación:
5.0

Easy to get in and out. Plenty of room to maneuver.

Donald M. 
Clasificación:
5.0

Easy to get in and out. Plenty of room to maneuver.

Donald M. 
Clasificación:
5.0

Easy to get in and out. Plenty of room to maneuver.

Donald M. 
Clasificación:
5.0

Easy to get in and out. Plenty of room to maneuver.

Donald M. 
Clasificación:
5.0

Easy to get in and out. Plenty of room to maneuver.

Donald M. 
Clasificación:
5.0

Easy to get in and out. Plenty of room to maneuver.

Donald M. 
Clasificación:
5.0

Easy to get in and out. Plenty of room to maneuver.

Donald M. 
Clasificación:
5.0

Easy to get in and out. Plenty of room to maneuver.

Donald M. 
Clasificación:
5.0

Easy to get in and out. Plenty of room to maneuver.

DONALD M. 
Clasificación:
5.0

Easy to get in and out. Plenty of room to maneuver.

DONALD M. 
Clasificación:
5.0

Easy to get in and out. Plenty of room to maneuver.

DONALD M. 
Clasificación:
5.0

Easy to get in and out. Plenty of room to maneuver.

Donald M. 
Clasificación:
5.0

Easy to get in and out. Plenty of room to maneuver.

Donald M. 
Clasificación:
5.0

Easy to get in and out. Plenty of room to maneuver.

Donald M. 
Clasificación:
5.0

Easy to get in and out. Plenty of room to maneuver.

Donald M. 
Clasificación:
5.0

Easy to get in and out. Plenty of room to maneuver.

Donald M. 
Clasificación:
5.0

Easy to get in and out. Plenty of room to maneuver.

Donald M. 
Clasificación:
5.0

Easy to get in and out. Plenty of room to maneuver.

Donald M. 
Clasificación:
5.0

Easy to get in and out. Plenty of room to maneuver.

Donald M. 
Clasificación:
5.0

first time towing a U-Haul trailer Sara wells was really knowledgeable on hooking up the trailer for me making sure everything was safe for me.think you Sarah wells.😀😀👍👍

WILLIAM M. 
Clasificación:
1.0

Has nothing to do with staff at the U-Haul center itself it has to do with how they are set up. Your reservation line set me up to store my vehicle in a location that is insecure except for a few cameras. No locking gate for after hours! It is a flea market with a U-Haul business attached to it. It is not secure. I had no choice not time to move it. I'm literally depending on a guy who sleeps in their lot in his van to watch over it as he does for the flea market patrons things as kind of a barter for being able to live on the lot. While he seems honest it's not the point. You should not send someone to store a vehicle at an unsecured lot!. I'm only keeping it there for a week thank goodness but seriously?!!

Kimberly J.  |  First Impressions 
Clasificación:
4.0

Everything went very well

ROBERT S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mallory B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRADLEY D. 
Clasificación:
5.0

Sarah was absolutely fabulous and very helpful when we ran into a snag... she is excellent!

STACEY M. 
Clasificación:
5.0

Good truck and clean equipment

SARAH W. 
Clasificación:
5.0

Great place to rent friendly staff

SARAH W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy P. 
Clasificación:
2.0

Not my first or second choice for pickup, but reservation agent was agreeable about making changes. No signage, difficult to locate UHaul amongst all the flea market buildings, signs, lanes, etc. service was terrific once we found the office. A warning about construction and very limited uphill merge space at the I-75 North on ramp would have been nice. Maybe suggest the alternate on-ramp one exit up?

Troy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ltanya J. 
Clasificación:
5.0

I was sent to this location after waiting for my truck at the Elsmere, KY location for two hours! The staff at Elsmere told me I needed to drive to Richwood to pick u my truck because that's where it was dropped off even though my reservation was for the Elsmere location. When I arrived in Richwood they were very friendly and apologized for my inconvenience. I would definitely rent from the Richwood location and suggest you work on the customer service at your Elsmere location. Great Job Richwood!

SHANDA H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Janell E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bob H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
1.0

Never delivered on the day it was scheduled to come. No one called me and when I called them they told me it was on its way I waited the 530 pm . I called back and they told me the driver never showed up today. Two very different stories and not once did they call me or even apologize to me . No customer service at all

Robert F. 
Clasificación:
2.0

Definitley not what I expected from UHaul. Your app is horrible, so I could not use mobile check in and had to do provide the info again to the rep at the counter. Then he says, your truck is waiting for you at the end of the property. So far away that I had to go to through other businesses to get it. The gas tank was 3/4 full, which I found very odd.. Then, I go to return it, and the pace closes at 1pm, again, very odd. I was there at 1:06. Btw, there was another customer who showed up to find the place closed. Then, I start the mobile check, which was a disaster. Each time I would take a picture, it would restart the process. After the 5th time, I finally found the lock box behind some crates. I deposited the keys and agreement, and then I got charged an extra fuel charge when I filled it and confirmed the needle was right at the 3/4 mark. It was only $9, but it made sense why someone would purposely not fill up the tank. Very shady business! I will very much do my best to avoid.

RIGERS G. 
Clasificación:
5.0

It's nothing major, but define return parking spots. We figured anywhere close to the entrance doors, but also knowing it's located within a flea market can be confusing. I saw signs for parking, but nothing with uhaul signage.

NICOLE W. 
Clasificación:
5.0

Very friendly staff

OSVALDO T. 
Clasificación:
3.0

I called to see if I could pick up my truck early. Answer was no. Called around, and they indicated there was, in fact, a truck available at my location. Later that day, I called to see if an additional (smaller) truck was available. Answer was no. Eventually, she changed her mind. And, I was able to pick one up.

MARIEDA S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Neil R. 
Clasificación:
4.0

The man door needs to be bigger and instead of a bend it should go straight. There is plenty of room to make it a larger entrance. Sarah was awesome to deal with.

Lance B.  |  Overall Experience 
Clasificación:
4.0

nice trailers pulled great and every thing worked.Thanks

DON W. 
Clasificación:
5.0

The young lady that I dealt with was excellent.

RONALD C. 
Clasificación:
3.0

Have more staff present to serve the customers instead of ONE person who was doing a hundred other things to accommodate her job description. We couldn't find her at the location for a half hour to drop off the truck rented... although, she was extremely pleasant and helpful, just overwhelmed with many other responsibilities.

Robert S. 
Clasificación:
4.0

El cliente no dejó un comentario.

DALE E. 
Clasificación:
5.0

Glen and Sarah were again extremely beneficial in the reservation of the 20' U-Haul truck and pickup of equipment.

THOMAS K. 
Clasificación:
5.0

Clean store every easy to pick up rental great staff

SARAH W. 
Clasificación:
5.0

El cliente no dejó un comentario.

BERNARD L. 
Clasificación:
5.0

No improvement suggested. Dealt with both Sarah and Glen and they were outstanding.

THOMAS K. 
Clasificación:
5.0

Don't say I can drop off anywhere and when I get to a location closes to me realize I was lied to.

Candice C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD C. 
Clasificación:
5.0

2nd time working with Sarah and she is awesome! Uhaul should have her training others in how to do business and she should be rewarded. I'll only use Uhaul from her location from here on out!

JUSTIN M. 
Clasificación:
3.0

El cliente no dejó un comentario.

RICHARD R. 
Clasificación:
5.0

Great people

RENE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEWART P. 
Clasificación:
5.0

Everyone at this location are friendly and easy to work with no improvements needed

William S. 
Clasificación:
1.0

Uhaul never fails to overcharge me. Their nationwide system was down, causing me to not be able to do an after hours check in. After I drove the truck 30 miles from my house to the check in station. Then they charged me an additional day when I confirmed with aurora farm and garden that my truck was confirmed recieved in their system on the 19th. Somehow I get charged for the 20th even though MY contract was the 18-19 and THEIR WORKER PUT IT IN THE SYSTEM WHEN IT CAME UP THE NEXT DAY FOR THE 20TH. NEVER WILL I USE UHAUL AGAIN

Ian C. 
Clasificación:
5.0

Thank you to Sarah for all her help; our time renting was great thanks in great part to her. The place was very clean and conveniently located. The weekends can be very crowded because of the flea market, but I was never a major issue.

Kathryn M.  |  Overall Experience 
Clasificación:
5.0

Very helpful at counter.

JERRY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON F. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM F. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILLIP N. 
Clasificación:
3.0

El cliente no dejó un comentario.

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Christopher C. 
Clasificación:
5.0

Service agent was very attentive and helpful.

Thomas T. 
Clasificación:
2.0

El cliente no dejó un comentario.

Olivia L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lee P. 
Clasificación:
5.0

Friendly and easy to deal with‼️

BRENDA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric H. 
Clasificación:
4.0

El cliente no dejó un comentario.

DANIEL B. 
Clasificación:
3.0

I was not checked in and had to track down someone to confirm receipt of the trailer.

Zachary K. 
Clasificación:
5.0

Live chat people were prompt, kind and efficient! Richwood location people were prompt, kind and efficient! The closing date on my condo kept changing, but Uhaul was super flexible! Thanks so much!

Jamie R. 
Clasificación:
4.0

El cliente no dejó un comentario.

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT C. 
Clasificación:
5.0

Sara was great

ROBERT C. 
Clasificación:
5.0

Friendly service was great d'ont change a thing

WILLIAM S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria B. 
Clasificación:
4.0

Not sure I like these unmanned locations It's right by a flea market and lots of peoples junk visible (kind of trashy)

LUCIANO Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIFFANY F. 
Clasificación:
4.0

El cliente no dejó un comentario.

DOUGLAS S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Beth L. 
Clasificación:
5.0

the lady was great in assisting me for the return

KOFI A. 
Clasificación:
5.0

Courteous staff great experience

William H. 
Clasificación:
5.0

Sarah is great. Got my storage needs taken care of.

Jim M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

lawrence L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas M. 
Clasificación:
3.0

El cliente no dejó un comentario.

EILEEN J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Christopher T. 
Clasificación:
5.0

Nothing at all, the service we received was high quality and very professional!!! The young lady did an outstanding job!!! We will be back soon!!! Thanks again for everything Casey Parks Coskea Property Servicces Owner

Casey P. 
Clasificación:
1.0

This location is a nightmare ! No sign on the road to show an entry into the place .?Entry is almost not doable in a 26 foot truck pulling a car dolly . We spent a lot of time trying to find the place and getting in there . You all need to fix this place !!!!!!

ROGER S. 
Clasificación:
1.0

The website doesn't work right the customer service people aren't explaining all the charges very well and it was about the worst experience I've ever had

STEPHANIE T. 
Clasificación:
5.0

We used self checkin and pick up. Office and lock box were difficult to find. The on going flea market obstructed the traffic.

Edward B. 
Clasificación:
5.0

No improvements. Experience was made very easy for a first-time user. Sarah at Richwood Flea Market site was very helpful!

Melissa B. 
Clasificación:
5.0

Thank you for such great service

Dolly B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brittnie S.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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