Customer Reviews for U-Haul Moving & Storage of Richmond

76 comentarios

3150 National Rd W   Richmond, IN 47374

(765) 935-4196

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(765) 935-4196

3150 National Rd W
Richmond, IN 47374

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Very smooth process. Max was very helpful

Brad B. 
Clasificación:
5.0

Nothing. Just treat them as well as I was treated, and you will have another happy customer. I was extremely pleased with the way your staff handled my situation. And now I know where to come to get boxes at a fair price. Thanks to all.

ray R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason K. 
Clasificación:
5.0

El cliente no dejó un comentario.

FELICIA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ian W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas B. 
Clasificación:
5.0

As far as my experience great little 15 foot truck. Only complaint about it was the drivers side armrest was uncomfortable after awhile. Returning was a breeze even at 2 a.m. check into the app take pics and answer questions return the key. Whatever your doing don't change it.

CHRISTIAN L. 
Clasificación:
5.0

Fantastic customer service fast to respond to issues.

DANIEL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allen B. 
Clasificación:
5.0

Both your Brooksville Florida and Richmond Indiana staff were very helpful. Ubox definitely the way to go both in price and convenience. Thank you very much !

ralph K. 
Clasificación:
5.0

Nothing. Very pleased with all aspects.

Jean W. 
Clasificación:
5.0

Better customer service on phones

Philip N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly P. 
Clasificación:
5.0

Great experience

Donna H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rocki C. 
Clasificación:
5.0

Excellent efficient service. Thank you.

Bill J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan M. 
Clasificación:
4.0

Everyone was very helpful to get me what I needed.

Rick M. 
Clasificación:
1.0

They seem raciest no help rude.

Felicity M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd B. 
Clasificación:
5.0

Super helpful staff. Help me change ball on hitch when I forget tools. ¡Gracias!

Stephen H. 
Clasificación:
3.0

This U-Haul location's phone number doesn't connect directly with the store itself. What could have been a few minutes conversation about my U-Box took me almost 45 mins because I had to go through regional/national customer service. This was very frustrating. The staff at this location is also not very friendly. When I asked questions I was treated like I was stupid and the woman working was short with me. It was not a pleasant experience.

Anthony K. 
Clasificación:
5.0

You can warn a customer that chooses a specific location that the truck they want isn't available there, so then you make me drive extra miles to get the truck there and back as well as have me show up at the wrong location to pick up because it just automatically switched locations when I just picked up a truck from the mile-away location days earlier.

ROBERT A. 
Clasificación:
5.0

Excellent location. Pick up and drop off was very easy. We rented a 10' truck that drove very well , very comfortable. Will rent again , and definitely recommend to others.

mark W. 
Clasificación:
5.0

Everyone was very helpful and friendly. No complaints at all!!

Charles G. 
Clasificación:
5.0

Everything went good Thanks

BART W. 
Clasificación:
5.0

Jeremy was super nice!! He actually managed to handle two clients at the same time (such a thoughtful thing is unheard of for me!), without getting flustered or annoyed, he was super nice the entire time, and very professional throughout. The entire experience was really good.

Igor M. 
Clasificación:
5.0

super nice and friendly. glad they made it easy for me. Gracias

CHRISTOPHER C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBORAH S. 
Clasificación:
4.0

El cliente no dejó un comentario.

James S. 
Clasificación:
5.0

Everything was good!

Samuel H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victoria K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven D. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARBARA G. 
Clasificación:
5.0

All was perfect. Great facilities staff!

James W. 
Clasificación:
5.0

Love the new location in Richmond, IN.

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kris T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT B. 
Clasificación:
5.0

The truck bay was dirty and had not been swept but overall a great experience and I will use again.

William K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Heather A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly S. 
Clasificación:
2.0

Equipment worked fine, customer service just sucked. The other Richmond Location has better customer service, making it a much better experience.

brandon C. 
Clasificación:
1.0

El cliente no dejó un comentario.

AUSTIN E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert P. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY N. 
Clasificación:
2.0

There was no place to put my key overnight so it had to be here. Then I was harassed all day about where the key was like I still have the key. But there was no place to put the key. So it had to be here with some other lots. I feel as if I was disrespected. Because I brought it Back. And as a tax paying citizen and knowing that the credit card was used and you guys were paid to think that somebody would do something with that key. And to continually keep calling me about the key and I was trying to figure out how to tell them where to locate it because they had no dropbox. Was a very big inconvenience for me and I appreciate it if Something would be done because of the experience I went through

DEVIN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS H. 
Clasificación:
2.0

The U haul website Does not mention two locations in Richmond, Indiana. U haul should clearly utilize the full physical address of National Road East/National Road West.

Wanda H. 
Clasificación:
5.0

El cliente no dejó un comentario.

James P. 
Clasificación:
5.0

El cliente no dejó un comentario.

April L. 
Clasificación:
5.0

What a difference. Christopher Bowling, General Manager, was so nice and very helpful. Couldn't have had a better experience. The location has tons of room, easy access.

Jana R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phillip M. 
Clasificación:
3.0

The gentleman behind the counter was extremely rude and unfriendly. However I got the 15 feet truck I wanted and was able to be on my way so it didn't matter. Hire associate that want to work and do not hate their life. So they do not take it out on paying customers. However I got what I expected from the person behind the counter. I have only been in two U-Haul (one local provided and one main branch) that the customer services went above and beyond to make me happy. Sadly this person was one of the worst.

Mary H. 
Clasificación:
4.0

He did not give me instruction on what kind of fuel to fill it with, how much to fill it to. I guessed to pur it back to where I found it based on past experience. Otherwise, friendly and helpful and understanding.

CAITLYN Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
4.0

Refund money when you return a day early

JAMES S. 
Clasificación:
4.0

El cliente no dejó un comentario.

charles P. 
Clasificación:
5.0

Friendly staff! Very knowledgeable and helpful! Definitely reccomend using their services any time I need to move or store. 10 out of 10!

LILY R. 
Clasificación:
4.0

When I originally booked the U-Haul, I selected the other location in Richmond that was only a mile from my house. Somehow it was changed to this location which was a 15 minute drive and additional mileage. Totally frustrating and not cool.

Rohit B. 
Clasificación:
5.0

Everything was good

Glenn M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DELBERT C. 
Clasificación:
4.0

The place looked brand new. We delivered after hours and everything looked very clean.

THOMAS R. 
Clasificación:
5.0

Locked doors very clean space to pack after hours. Well lit and convient thanks uhaul.

Isaac C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark R. 
Clasificación:
5.0

Got all taken care of thank you

James H. 
Clasificación:
5.0

Easy to get to, easy to rent, would do it again. We just did the 1 day deal

Marcia C. 
Clasificación:
2.0

My receipt said it cost 400 something but the U-Haul has tried taking like 600 off my card

Dakota A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kasey H. 
Clasificación:
1.0

The reservation was made over the phone with the Richmond location. When we arrived to pick up the truck, the location was closed up and no one available. After an hour of being on the phone, and differing excuses someone came to check out the truck. Now over a week after the truck was returned, an additional 430.99 was charged to my CC. The original charge should have been 170 on the 15th and a secondary charge for any extra miles on the 17th. There is a charge for 51 on the 18th and 230 on 21st that are still pending. No compensation was made for the hour and a half I had to wait to get the truck i reserved. Never was it mentioned on the phone that there was an after hour or early pick up available resulting in renting for an extra day and now over $700 charged to my card that I now have to fight to get credited.

chris W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tina K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tobey G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian H. 
No se han enviado comentarios para esta ubicación.

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