Customer Reviews for U-Haul Moving & Storage of Richmond

176 comentarios

3150 National Rd W   Richmond, IN 47374

(765) 935-4196

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(765) 935-4196

3150 National Rd W
Richmond, IN 47374

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth K. 
Clasificación:
2.0

The location wasn't bad, the experience with uhaul made our whole move stressful. Our pickup location was changed, but we were only notified 2 days before the move and had to remake moving plans. We also then couldn't change our drop off, so the new location was 30 minutes in the opposite direction of where we needed to go. Then the equipment we ordered wasn't even available at the new location, so we got a smaller truck than we needed and had to make multiple trips. Dealing with uhaul was more stressful than actually moving. We will be looking into a different vendor next move.

Ryan S. 
Clasificación:
5.0

I just needed it for short period of time and didn't have much stuff to keep in a. Storage. But U haul was great and i recommend them to anyone needing a clean nice safe storage unit short term or long term. Ruby Aydlett

Ruby a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David C. 
Clasificación:
5.0

El cliente no dejó un comentario.

gretta F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark P. 
Clasificación:
5.0

El cliente no dejó un comentario.

roesharon d.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
3.0

I was to pick up the trailer at the Richmond East location. When I arrived, I was informed that I had be "switched" to a location on the west side of Richmond. I received NO notification from UHaul, either online or with a phone call. What's frustrating here is that I was in the east side store THE DAY BEFORE to change my reservation one day. While the east side store may not be responsible for this, it's frustrating to have to jump thru a hoop in order to get what I need, especially when the temps are hoving around ZERO! UHAUL NEEDS TO FIX THIS! Also.... I shouldn't be required to have my driver's license scanned and/or uploaded into your "system," as well as provide a second point of contact "in case we can't get in touch with you." THAT'S ABSOLUTE BS!

Randall H. 
Clasificación:
5.0

great service picking up and dropping off.

Joseph D. 
Clasificación:
5.0

El cliente no dejó un comentario.

kristi b.  |  Overall Experience 
Clasificación:
4.0

I was not happy with extra charges

Tamara R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph R. 
Clasificación:
5.0

your manager at the u haul on national road west is very knoledge able . Shes VERY compassionate , understanding . She doesnt rush you She listens to your needs and gets you what you need. im storing my mothers things as she has passed away she is VERY thoughtful of how difficult this has been for myself and family. Do you have an award program ? this wonderful young lady certainly deserves one. i feel very comfortable knowing that my mommas things are being looked after by her and her crew. So thank you for listening to me i just cant tell everyone how great it is about u haul storeage. And i really feel your manager is the reason for my piece of mind. and her crew also. thanks to them all. Sincerely yours melody mullin.. i recommend u haul to all my family and friends thanks again

MELODY M.  |  First Impressions 
Clasificación:
5.0

Manager at this Richmond location was excellent and store was very clean.I would recommend this site to do all your business.

CYNTHIA M.  |  First Impressions 
Clasificación:
3.0

Never carts where they should have been

hazel w.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

TROY K.  |  Overall Experience 
Clasificación:
1.0

Definitely look for anyway to make money. Was a hour late to drop my uhaul off (8am) and they charged for a whole extra day. So I was just going to keep the uhaul since they already charged me for another day so I may as well use it… yeah no. They said after a couple hours they report it stolen? Wtf.

Makenzie F. 
Clasificación:
5.0

Everything was great, everyone was Professional and very helpful. You don't normally find a place like this. Thanks to the staff.

melonie V. 
Clasificación:
4.0

Make sure trash has been removed from behind the seat. Overall our experience was very good! The employees were very helpful and courteous.

James R. 
Clasificación:
5.0

One of the best truck rental experiences I've ever had. Truck was ready for pickup when I arrived, and the manager, Sarah, was very kind, courteous and professional. I will be doing more business with this UHaul facility in the future. Bill North

William N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allison S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wade S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Julie F.  |  First Impressions 
Clasificación:
5.0

Not one thing.

Michael A. 
Clasificación:
2.0

Pods arrived late. The driver was nice, but she said the U-Haul place where she picked pods up at didn't have they ready and she had to sort through a bunch to find our. She said that is the reason they were delivered late. That made no sense to me that they were not ready to go when the driver got there to pick them up, because I have the place 2 weeks notice so they'd be there on time. We had movers scheduled for the arrival time we were told and then uhaual was late. Time costs money!

Faron C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTINA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

jason C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chantelle M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danielle R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles H. 
Clasificación:
5.0

El cliente no dejó un comentario.

kimberly L. 
Clasificación:
5.0

El cliente no dejó un comentario.

William J. 
Clasificación:
5.0

Great fast service thank you

James H. 
Clasificación:
5.0

Good folks!

Joe G.  |  First Impressions 
Clasificación:
1.0

Trailer door was in horrible condition.. took 2 people to open/close.. I wasn't even able to open it when I got to destination to load my items because I couldn't get door open.. had to drive to 2nd location to get help. Previous trailer rented a couple weeks ago had completely buckled floor that caused me to trip/fall when loading & didn't realize trailer was never even secured until I was bringing it back/disconnecting.

Julia W. 
Clasificación:
5.0

Can't think of anything

Henry P. 
Clasificación:
5.0

Fix the alarm so it does not go off every time you check in. Thanks

Loretta B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

loretta b.  |  Overall Experience 
Clasificación:
5.0

Keep up the positive attitude that both associates had, I was very pleased with their suggestions.

Neal J. 
Clasificación:
5.0

El cliente no dejó un comentario.

thea S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Beverly M. 
Clasificación:
5.0

Max was very helpful and walked me through the entire process for access.

ann f.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Casey N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason F. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHERRY S.  |  Overall Experience 
Clasificación:
5.0

Excellent, helpful staff. Really works with you to make moving as easy as possible.

Jean W.  |  First Impressions 
Clasificación:
5.0

Every time I needed help or had a question your people were there and responded quickly and courteously. I highly recommend your service. Thank you Mike Anderson

Michael a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lisa S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL L. 
Clasificación:
5.0

Thank you all for the convenience God bless you all

Schrai B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick h.  |  First Impressions 
Clasificación:
4.0

Uhaul experience was very good. The only criticism I have is that the rental was very pricey.

Deborah S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETH P. 
Clasificación:
5.0

Sarah and her team are amazing people. They know their job well. They're always professional and very helpful. I was sad to go. I recommend your facility to everyone I can. Thank you for the outstanding customer service. Not often enough do I get to say that. Thank you sincerely 

Diane C.  |  Overall Experience 
Clasificación:
5.0

Just stay as kind and pleasant as you was to us. Thank you so much.

Marcia C. 
Clasificación:
5.0

El cliente no dejó un comentario.

curtis W.  |  First Impressions 
Clasificación:
5.0

Great service at check out and at check in.

Philip B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth H. 
Clasificación:
5.0

It was very easy, very affordable, and staff was helpful

David M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christian L. 
Clasificación:
5.0

Excellent service all around, both at the National Road East facility and the main facility on National Road West. Attendants took the time to make sure I had the right trailer for my type of vehicle. Price was reasonable and fair.

BENJAMIN Y. 
Clasificación:
5.0

Quick friendly service!! Very much satisfied.

Bruce H. 
Clasificación:
5.0

Staffing is always friendly and helpful....

Minnie R.  |  Overall Experience 
Clasificación:
5.0

Faster pick up process.

IAN S. 
Clasificación:
5.0

Most excellent, very professional.

Gregory A. 
Clasificación:
3.0

Make sure that the customer understands that the $14 insurance doesn't cover damage to the truck. Also, be upfront about mileage costs. You people know how stressful it is to move and you bury important information in the fine print. People know and trust U-Haul. Just be upfront.

Matt C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lindsay M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard s.  |  First Impressions 
Clasificación:
5.0

professional staff, excellent service

DANIEL D.  |  Overall Experience 
Clasificación:
5.0

I would have to say…keep doing what you are doing because your service was GREAT! This was my first time using U-Haul and I will most definitely tell people to use your services. Thank You to everyone who made this experience a good one.

robert D. 
Clasificación:
5.0

Nothing.

Michael A. 
Clasificación:
1.0

Rented a tow dolly and the first one the lights would not work. Ended up with a different one and had an issue with the vehicle that I was going to tow but was unable to tow it so I returned the dolly and the guy said they would refund me some of the cost since I had issues. But when I called a few days later I was told very rudely that since I took it off the lot, I would be charged the hole cost. I tried calling the main customer service and was on hold for 30+ min and they were no Help either I will never rent from Uhaul again what a Joke all their employees are rude and don't care about the customer. If you have to rent equipment I suggest renting from someone else.

Chad A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Alexis T.  |  Overall Experience 
Clasificación:
1.0

Was overcharged and they couldn't explain to me exactly why.

Kaneshia W. 
Clasificación:
5.0

Need to get the south-west door repaired.

Michael a.  |  First Impressions 
Clasificación:
5.0

Susan, and the entire staff were friendly, knowledgeable, helpful and actually fun and enjoyable to work with. They brightened my day!

JEFFREY H.  |  First Impressions 
Clasificación:
5.0

Great customer service.

April D. 
Clasificación:
4.0

I never give anyone an excellent rating. You can always improve something.

gary s.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Sandy L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald H. 
Clasificación:
5.0

It was a great experience. Set-up all from my phone, picked up vehicle (which was ready to go); check-in and check-out transaction was simple and painless.

Martin W. 
Clasificación:
2.0

The first two people on the day I picked up the trailer wasn't helpful at all. I asked them a few different questions and they just ignored me. Got out too the trailer and I told them the tire on the back was low on air and they just said, "oh, it's probably just how the trailer is sitting." The help I got the following day after returning the trailer was a lot better. Both people inside was nice and friendly and knew exactly what they was doing. I was given the wrong trailer when I went too pick it up but it was a bigger one than I asked for. The store was clean and we'll taken care of. If these two can get better training or removed I would have given a better rating.

Jessie H. 
Clasificación:
5.0

Staff was top notch. Hooked equipment up, made sure it was correct. Very satisfied with their service.

Anthony M. 
Clasificación:
5.0

El cliente no dejó un comentario.

TED C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Claudia E. 
Clasificación:
5.0

The service was great! The woman who helped us was really a great help! I wish I knew her name because she definitely deserves a raise and more vacation time!!

Kayla B. 
Clasificación:
5.0

Friendly and very helpful with any questions I had

Ryan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Minnie R. 
Clasificación:
5.0

Keep Sara Taylor on board. She is a genuine pleasure to work with and her professionalism is above the norm.

boyd N. 
Clasificación:
4.0

El cliente no dejó un comentario.

James T. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCIA H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gaylord B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allen B. 
Clasificación:
5.0

Best customer service I have experienced in a long time!

Misty C. 
Clasificación:
5.0

Very smooth process. Max was very helpful

Brad B. 
Clasificación:
5.0

Nothing. Just treat them as well as I was treated, and you will have another happy customer. I was extremely pleased with the way your staff handled my situation. And now I know where to come to get boxes at a fair price. Thanks to all.

ray R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason K. 
Clasificación:
5.0

El cliente no dejó un comentario.

FELICIA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ian W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas B. 
Clasificación:
5.0

As far as my experience great little 15 foot truck. Only complaint about it was the drivers side armrest was uncomfortable after awhile. Returning was a breeze even at 2 a.m. check into the app take pics and answer questions return the key. Whatever your doing don't change it.

CHRISTIAN L. 
Clasificación:
5.0

Fantastic customer service fast to respond to issues.

DANIEL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allen B. 
Clasificación:
5.0

Both your Brooksville Florida and Richmond Indiana staff were very helpful. Ubox definitely the way to go both in price and convenience. Thank you very much !

ralph K. 
Clasificación:
5.0

Nothing. Very pleased with all aspects.

Jean W. 
Clasificación:
5.0

Better customer service on phones

Philip N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly P. 
Clasificación:
5.0

Great experience

Donna H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rocki C. 
Clasificación:
5.0

Excellent efficient service. Thank you.

Bill J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan M. 
Clasificación:
4.0

Everyone was very helpful to get me what I needed.

Rick M. 
Clasificación:
1.0

They seem raciest no help rude.

Felicity M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd B. 
Clasificación:
5.0

Super helpful staff. Help me change ball on hitch when I forget tools. ¡Gracias!

Stephen H. 
Clasificación:
3.0

This U-Haul location's phone number doesn't connect directly with the store itself. What could have been a few minutes conversation about my U-Box took me almost 45 mins because I had to go through regional/national customer service. This was very frustrating. The staff at this location is also not very friendly. When I asked questions I was treated like I was stupid and the woman working was short with me. It was not a pleasant experience.

Anthony K. 
Clasificación:
5.0

You can warn a customer that chooses a specific location that the truck they want isn't available there, so then you make me drive extra miles to get the truck there and back as well as have me show up at the wrong location to pick up because it just automatically switched locations when I just picked up a truck from the mile-away location days earlier.

ROBERT A. 
Clasificación:
5.0

Excellent location. Pick up and drop off was very easy. We rented a 10' truck that drove very well , very comfortable. Will rent again , and definitely recommend to others.

mark W. 
Clasificación:
5.0

Everyone was very helpful and friendly. No complaints at all!!

Charles G. 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

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