El cliente no dejó un comentario.tim s. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Richmond
Richmond, IN 47374
(In the Old KMART)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Very helpful and friendlybrandy S.
was very friendly and showed me the unit.william f. | First Impressions
Everything was great, thank you for such a pleasant experience!Steve W. | Overall Experience
Appreciate all the excellent help!😃steve W.
El cliente no dejó un comentario.Robert F.
El cliente no dejó un comentario.Martin B.
I am very impressed with the staffwendy b. | First Impressions
Customer service was excellent. I returned the pick-up truck within an hour of renting it. It was needed to move a large, bulky item from the business I bought it from to the storage units I rent at this location.Victoria K.
The rental was great, except the air conditioning was spotty going on and off at times, and the check engine light was on the whole time! But the truck still performed well and got the job done.rodney K.
El cliente no dejó un comentario.Kevin K.
The location owner/manager runs an excellent operation and has good quality equipment! She excels in all areas and has excellent customer service. I absolutely recommend this facility. It's night and day far above the facility on the other side of town. ¡Gracias!Melody B. | Overall Experience
El cliente no dejó un comentario.albert S.
Fantastic and smooth processJohn S. | Online Move In
Very nice courteous great variety of equipment tooDerek W.
Absolutely a pleasure doing business here. ALL the employees were genuinely kind & helpful.Frank C. | Overall Experience
I can not say enough good things about the staff at this location! Everyone I have met have been genuinely friendly, kind, polite and caring. I'm not sure how this is possible, must be the example that the shop manager sets from her team. Highly impressedFrank C.
I had a $1500 mattress ruined from a leak in the truck. They didn't offer to mend the situation in any way.Destinee G.
Real nice people only bad thing they close at 10robert t. | First Impressions
El cliente no dejó un comentario.josie k. | First Impressions
Ty for all you did do to help me keep my storage at the timeSARAH M. | Overall Experience
El cliente no dejó un comentario.DENNIS R.
Flawless experiencerobyn P.
I was just thinking a taller box trailer might be more convenient? Just my thoughts.Virgil C.
El cliente no dejó un comentario.DAVID L.
El cliente no dejó un comentario.Dolph D.
El cliente no dejó un comentario.tina H.
Worked great for me. Thanks.larry B.
El cliente no dejó un comentario.Bradley K.
El cliente no dejó un comentario.Kenneth W.
El cliente no dejó un comentario.Charles H.
El cliente no dejó un comentario.David P.
El cliente no dejó un comentario.Anna J.
El cliente no dejó un comentario.richard R.
El cliente no dejó un comentario.James L.
Pretty much just keep up the good workShawn M.
the truck that we rented had bulging walls not he back tire that we did not notice until we were loaded and heading to our destination. Soft ball size bulges on each side of the inner tire on the back passenger wheel. Why this was not caught before we rented is beyond me. We were worried the whole trip that it would blow. this is our only complaint - otherwise this was a great experienceVicki R.
El cliente no dejó un comentario.Dan J.
El cliente no dejó un comentario.DENNIS R.
El cliente no dejó un comentario.Regan W.
El cliente no dejó un comentario.thomas R.
The manager (a woman, whom I believe was the manager) was rude with no personality. If she smiled once, or thanked us for our business, this would've been a 5 star review.Mark S.
El cliente no dejó un comentario.scott R.
El cliente no dejó un comentario.rick Y.
El cliente no dejó un comentario.Jason B.
El cliente no dejó un comentario.DEMIDA L.
El cliente no dejó un comentario.Bradley C.
El cliente no dejó un comentario.David W.
El cliente no dejó un comentario.Tim P.
Fast and easy!!John M.
Friendly and knowledgeable staff...good ratesPamela M.
Visibly mark the return key location. Still have the Key because after spending well over 15 minutes looking for the drop off spot became extremely irritated and decided to bring them back in the morning. I looked EVERYWHERE.Kasey B.
El cliente no dejó un comentario.JAMES S.
El cliente no dejó un comentario.Mark M.
El cliente no dejó un comentario.Robert R.
El cliente no dejó un comentario.James J.
It would be helpful if you would put motorcycle trailers on your web site. That is what I was needing but it is not listed.Dennis K I.
I opened an account and the site did not work very well.james D.
El cliente no dejó un comentario.Karina P.
I was very happy with the service. The sales rep was very friendly and helpful.Wilson V.
El cliente no dejó un comentario.Robert R.
El cliente no dejó un comentario.Yiling S.
El cliente no dejó un comentario.Jerry O.
El cliente no dejó un comentario.Marcella D.
Thank you Maxwell & Greg!Thomas S.
El cliente no dejó un comentario.roesharon D.
El cliente no dejó un comentario.Melissa G.
El cliente no dejó un comentario.Melissa M.
El cliente no dejó un comentario.margaret S.
El cliente no dejó un comentario.GARY M.
Very pleasant and helpful. I will come back again when I need moving equipment.Victoria W.
El cliente no dejó un comentario.Michael R.
I reserved my trailer at a location closer to me and you switched it to a location further away. Why even give me a pickup location selection if you are just going to send me elsewhere.Jeff H.
Everything was great!kathy B.
I just had very good, simple and easy service. In general I have had this every time at Uhaul.Shawn M.
Everything was excellent!GARY C.
El cliente no dejó un comentario.Alexandria B.
El cliente no dejó un comentario.Jerry O.
El cliente no dejó un comentario.William S.
Had reservation at liberty location. And they never had it. Had to drive 30 min out of my way to RichmondRandy S.
Very helpful and informative .Dave S. | First Impressions
El cliente no dejó un comentario.Cody B.
El cliente no dejó un comentario.Anthony A.
Make sure your employees are recording the CORRECT MILEAGE DOWN ONCE VEHICLE IS RETURNED!!! I returned the vehicle back at mileage 113557 (which was only 48 miles total i drove in the 4 hours I had it) and the employee messed up wrote down 113657 which charged me 100 miles MORE than what I drove!!! At .79 a mile, this was an insane amount to charge my account! So when I checked my account I had 2 deductions...one for 65.11 and another for $94.70. The nice lady I spoke to this morning said she fixed it but now I have a THIRD charge on my account for the $80.84 I actually owed total to begin with! Until the other $160 is refunded, which can take up to a WEEK, I have over $240 taken out of my account WHICH could have caused me overdraft fees but luckily I barely had enough in my account to cover this! Also, when I pulled out of parking lot I realized the tank was NOT ON HALF, it was almost down to a quarter tank, when it was supposed to be at half! So I immediately took a picture and called Richmond uhaul right away and he told me not to worry and to make sure I filled it up to half a tank. So I had to pay for SOMEONE ELSES GAS to make it a half tank!!!!! I am so upset with this company. I will NEVER use them again!ELISABETH C.
I have not rented uboxes from Richmond Indiana but i have been charged for them and no one is responding to my request for assistance. Very unhappy with this process and will never use uboxes again.Sabrina S.
If UHaul employees aren't allowed to help load and secure a car to the car hauler, could they refer the rental customers to any UHaul documents? Or make sure the customer has previous experience?James P.
The website would not accept my location- directions were followed I allowed my location to be shared I even hooked up to the locations WiFi. I arrived at 845pm and had to sit till 1020 when I was finally taken off hold for customer service.Kiley M.
El cliente no dejó un comentario.justin K.
The young man who helped me was very courteous and so helpful was a pleasant experiencejean s. | First Impressions
El cliente no dejó un comentario.tim l. | First Impressions
The sales lady was very helpful.Rebecca A.
El cliente no dejó un comentario.cody B.
El cliente no dejó un comentario.James M.
El cliente no dejó un comentario.Norman E. | Overall Experience
El cliente no dejó un comentario.steven B.
Super clean, easy to follow move in, move in can be completed online.ROBERT S. | Online Move In
Great job tyroesharon d. | Overall Experience
El cliente no dejó un comentario.David N.
El cliente no dejó un comentario.Kirt F.
Sarah was the employee who rented me the pickup. She was both friendly and professional, and appeared to be very knowledgeable about her job. The same is true of the other employees I came into contact with.Mark J.
Young Mr Christian Bowling (not sure on spelling ) anyway he was exceptionally nice and helpful,so patient 1'm 83 so need that kind patient lolol U Haul is blessed to have an employee such as he iscrystal a. | First Impressions
El cliente no dejó un comentario.BARRY N.
have free coffeeSteven L.
Staff was very helpful. Storage unit was clean and ready to move in.Jeffrey P. | First Impressions
Mr. Napier is awesomeCraig L. | Overall Experience
El cliente no dejó un comentario.CHARLES L.
El cliente no dejó un comentario.Courtney H.
Nothing. Everything was great. Will be back.James G.
El cliente no dejó un comentario.Norman E. | First Impressions
Very nice staff, very nice facility. Price is worth it if you need a climate controlled unit.cameron f. | First Impressions
BuenoTRENT B. | First Impressions
Customer service is excellent. Rented from this location several times and will againBrian F.
El cliente no dejó un comentario.Elizabeth M.
El cliente no dejó un comentario.Trevor A.
Great place to do business with.Jeffrey P.
everyone was courteous and prompt. Max was excellent, he helped me from beginning to end.DANIEL D.
Agents very courteous and helpfulBonzetta C.
El cliente no dejó un comentario.Brad S.
El cliente no dejó un comentario.joyce f. | First Impressions
I've not received my receipt yet.Roger P.
The staff at the pickup location was friendly and helpful.natsumi A.
El cliente no dejó un comentario.Caleb M.
The manager went above and beyond to help me with my last minute emergency move. She didn't make me feel rushed and unimportant. I could tell she really cares about taking care of people's needs. Such a great professional. I'll be recommending her and Uhaul to everyone.Krishna K. | First Impressions
El cliente no dejó un comentario.Dawn C.
Staff was friendly and seemed competent but directions could have been made more clear. I was told card would unlock the doors but that several of the doors where not working. My card did not allow access to any of the doors even several hours after getting the card activated. An alternate card was provided which initially did not work but was told that I would just need to allow time for the card to become active. I have not been back yet to attempt again however I've paid for 24hr access and now have to arrange a visit during office hours to ensure I can get access. I had to read about checking in and out (if I was told about this it was certainly not made clear) and became even more frustrated when card wouldn't swipe and alarm went off upon entering my unit. I was told that if alarm goes off it's not a big deal, which is concerning and leads me to believe my valuables are not safe. I was told if I ever needed anything to just press the intercom button. I pressed that button several times at several different stations and never spoke with anyone. I can see the potential in this storage space however equipment needs to function appropriately or be fixed. Also, with my intent of short term storage due to move, not being able to pull my truck directly up to the unit is another huge deterrent for using this facility in the future.Brandon G. | First Impressions
We did NOT receive our refund as promised after being forced to move out in 72 hours or less.Golda D. | Overall Experience
I just needed it for short period of time and didn't have much stuff to keep in a. Storage. But U haul was great and i recommend them to anyone needing a clean nice safe storage unit short term or long term. Ruby AydlettRuby a. | Overall Experience
El cliente no dejó un comentario.roesharon d. | First Impressions
El cliente no dejó un comentario.kristi b. | Overall Experience
your manager at the u haul on national road west is very knoledge able . Shes VERY compassionate , understanding . She doesnt rush you She listens to your needs and gets you what you need. im storing my mothers things as she has passed away she is VERY thoughtful of how difficult this has been for myself and family. Do you have an award program ? this wonderful young lady certainly deserves one. i feel very comfortable knowing that my mommas things are being looked after by her and her crew. So thank you for listening to me i just cant tell everyone how great it is about u haul storeage. And i really feel your manager is the reason for my piece of mind. and her crew also. thanks to them all. Sincerely yours melody mullin.. i recommend u haul to all my family and friends thanks againMELODY M. | First Impressions
Manager at this Richmond location was excellent and store was very clean.I would recommend this site to do all your business.CYNTHIA M. | First Impressions
Never carts where they should have beenhazel w. | Overall Experience
El cliente no dejó un comentario.TROY K. | Overall Experience
El cliente no dejó un comentario.Julie F. | First Impressions
Good folks!Joe G. | First Impressions
Fix the alarm so it does not go off every time you check in. ThanksLoretta B. | First Impressions
El cliente no dejó un comentario.loretta b. | Overall Experience
Max was very helpful and walked me through the entire process for access.ann f. | First Impressions
El cliente no dejó un comentario.SHERRY S. | Overall Experience
Excellent, helpful staff. Really works with you to make moving as easy as possible.Jean W. | First Impressions
Every time I needed help or had a question your people were there and responded quickly and courteously. I highly recommend your service. Thank you Mike AndersonMichael a. | Overall Experience
Thank you all for the convenience God bless you allSchrai B. | First Impressions
El cliente no dejó un comentario.Rick h. | First Impressions
Sarah and her team are amazing people. They know their job well. They're always professional and very helpful. I was sad to go. I recommend your facility to everyone I can. Thank you for the outstanding customer service. Not often enough do I get to say that. Thank you sincerely Diane C. | Overall Experience
El cliente no dejó un comentario.curtis W. | First Impressions
Staffing is always friendly and helpful....Minnie R. | Overall Experience
El cliente no dejó un comentario.Richard s. | First Impressions
professional staff, excellent serviceDANIEL D. | Overall Experience
El cliente no dejó un comentario.Alexis T. | Overall Experience
Need to get the south-west door repaired.Michael a. | First Impressions
Susan, and the entire staff were friendly, knowledgeable, helpful and actually fun and enjoyable to work with. They brightened my day!JEFFREY H. | First Impressions
I never give anyone an excellent rating. You can always improve something.gary s. | First Impressions
Servicios adicionales en esta ubicación
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