Customer Reviews for U-Haul Moving & Storage of Richmond

353 comentarios

3150 National Rd W   Richmond, IN 47374
(In the Old KMART)

(765) 935-4196

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(765) 935-4196

3150 National Rd W
Richmond, IN 47374
(In the Old KMART)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

charlotte F. 
Clasificación:
5.0

El cliente no dejó un comentario.

mark S. 
Clasificación:
5.0

Best Uhaul location....always good inventory and Sandra is always quick to help.....keep up the great work

brian F. 
Clasificación:
3.0

The van had to have oil added to it when I was 80 miles from the location. It cost me time and money to take care of it, because I didn't have time to wait for them to come get it. I never received notification of successful return of the van either.

robert W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ari S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jack S. 
Clasificación:
5.0

We had a very positive experience at the Richmond IN location on National Rd W. The service was amazing! ¡Gracias!

Jeannie G. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey B. 
Clasificación:
5.0

El cliente no dejó un comentario.

savannah A. 
Clasificación:
5.0

El cliente no dejó un comentario.

richard R. 
Clasificación:
5.0

The Richmond location was great and staff was very helpful. I had reserved a truck in Portland indiana the day prior for a ride share pickup after hours and they failed to get the truck ready for me. Drove all the way there to get it and the truck was not accessible to me. Had to put off moving an extra day. Also there is a U-Haul location in my town of Winchester indiana and there was absolutely nothing available so I do not believe it should've been charged mileage as it wasn't my fault I couldn't get a truck here. Gracias

Shawnda C. 
Clasificación:
5.0

I did not like the rental dolly in the storage space of the truck. I had my own dolly so I didn't need to rent one. I had a lot to move and it seemed like it was always in my way. And it irritated me that it would cost me to move it out of my way. Other than that, using a u-haul truck was a huge help, your employees all get an A+, and god forbid I have to move again, I would use u-hual again!!!

Debbie H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tina H.  |  Overall Experience 
Clasificación:
5.0

Customer service was great!

marcella M. 
Clasificación:
5.0

El cliente no dejó un comentario.

dan R. 
Clasificación:
5.0

Love your unit nice and clean easy to get to

JUDY S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TRENT B.  |  Overall Experience 
Clasificación:
2.0

My drop off person seemed nice, but did not understand the situation from the pickup location and charged me extra due to the unprofessional business at the pickup location Uhaul Keystone Ave, Indianapolis IN.

angela M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Doug B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sara H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Patricia D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jarod E. 
Clasificación:
5.0

El cliente no dejó un comentario.

John P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig P. 
Clasificación:
2.0

when we got the truck it had bugs all over the window you could barely see, on the front and inside of the windshield. There was absolutely no windshield wiper fluid at all in the truck, and there was no brake fluid. We had to go out of our way to buy both. The floorboard inside of the truck got extremely hot we couldn't sit anything down on it or even feet. When driving the truck the side of our feet would get really hot from the floorboard heating up.

jessica A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFF C. 
Clasificación:
5.0

Friendly staff.......great equipment.....what more could I ask for....price was fair also.....

charles D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Betsy M. 
Clasificación:
1.0

Make sure you tell the customer that they cannot use the equipment in the truck unless they are willing to pay for it. It is NOT clear that there's a deadbolt on the cart and that if the user pulls it out, they'll have to pay $7 for it. The stupid thing is in the way of you moving in furniture so it seems like you need to move it out of the way, but if you do, you'll pay for it! What a ripoff! I'm going to file a BBB complaint for being charged without properly being informed.

Igor M. 
Clasificación:
5.0

El cliente no dejó un comentario.

sandra d.  |  Overall Experience 
Clasificación:
5.0

Staff very helpful

Darryl D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel S. 
Clasificación:
5.0

I can't say enough about the kindness and helpfulness of the manager and staff at this location. When I brought a problem to their attention, they did all they could and then some, to help us with our storage and move. Gracias.

carl m.  |  Overall Experience 
Clasificación:
5.0

I dealt with 1 person for pickup and another for drop off. Both were very friendly and helpful. A one day rental on a 10' truck with milage was only $56 plus $10 in gas. This is the location that used to be Kmart on Natl rd west. If I need a truck in Richmond again, that's where I'll go. Thanks for your friendly helpful service.

J C. 
Clasificación:
4.0

El cliente no dejó un comentario.

HECTOR S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick B. 
Clasificación:
2.0

The Uhaul was clean but the check engine light came on the first day, which led to the air conditioning not working (on 93 degree days). Also, the U-haul only had 1/4 tank of gas on pickup. Starting with a full tank would be nice.

Natalie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

evie D. 
Clasificación:
5.0

Thought everything went smooth. Friendly staff. Would definitely use again

terry M. 
Clasificación:
5.0

The friendliest woman sorry can't remember her name maybe owner..smiled and laughed was really nice to have someone working like that in today's world. Thank you so much

jane M. 
Clasificación:
5.0

El cliente no dejó un comentario.

tim s.  |  Overall Experience 
Clasificación:
5.0

Very helpful and friendly

brandy S. 
Clasificación:
5.0

was very friendly and showed me the unit.

william f.  |  First Impressions 
Clasificación:
5.0

Everything was great, thank you for such a pleasant experience!

Steve W.  |  Overall Experience 
Clasificación:
5.0

Appreciate all the excellent help!😃

steve W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martin B. 
Clasificación:
5.0

I am very impressed with the staff

wendy b.  |  First Impressions 
Clasificación:
5.0

Customer service was excellent. I returned the pick-up truck within an hour of renting it. It was needed to move a large, bulky item from the business I bought it from to the storage units I rent at this location.

Victoria K. 
Clasificación:
5.0

The rental was great, except the air conditioning was spotty going on and off at times, and the check engine light was on the whole time! But the truck still performed well and got the job done.

rodney K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin K. 
Clasificación:
5.0

The location owner/manager runs an excellent operation and has good quality equipment! She excels in all areas and has excellent customer service. I absolutely recommend this facility. It's night and day far above the facility on the other side of town. ¡Gracias!

Melody B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

albert S. 
Clasificación:
5.0

Fantastic and smooth process

John S.  |  Online Move In 
Clasificación:
5.0

Very nice courteous great variety of equipment too

Derek W. 
Clasificación:
5.0

Absolutely a pleasure doing business here. ALL the employees were genuinely kind & helpful.

Frank C.  |  Overall Experience 
Clasificación:
5.0

I can not say enough good things about the staff at this location! Everyone I have met have been genuinely friendly, kind, polite and caring. I'm not sure how this is possible, must be the example that the shop manager sets from her team. Highly impressed

Frank C. 
Clasificación:
3.0

I had a $1500 mattress ruined from a leak in the truck. They didn't offer to mend the situation in any way.

Destinee G. 
Clasificación:
4.0

Real nice people only bad thing they close at 10

robert t.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

josie k.  |  First Impressions 
Clasificación:
5.0

Ty for all you did do to help me keep my storage at the time

SARAH M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS R. 
Clasificación:
5.0

Flawless experience

robyn P. 
Clasificación:
5.0

I was just thinking a taller box trailer might be more convenient? Just my thoughts.

Virgil C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dolph D. 
Clasificación:
5.0

El cliente no dejó un comentario.

tina H. 
Clasificación:
5.0

Worked great for me. Thanks.

larry B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kenneth W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles H. 
Clasificación:
5.0

El cliente no dejó un comentario.

David P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Anna J. 
Clasificación:
5.0

El cliente no dejó un comentario.

richard R. 
Clasificación:
4.0

El cliente no dejó un comentario.

James L. 
Clasificación:
4.0

Pretty much just keep up the good work

Shawn M. 
Clasificación:
4.0

the truck that we rented had bulging walls not he back tire that we did not notice until we were loaded and heading to our destination. Soft ball size bulges on each side of the inner tire on the back passenger wheel. Why this was not caught before we rented is beyond me. We were worried the whole trip that it would blow. this is our only complaint - otherwise this was a great experience

Vicki R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan J. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Regan W. 
Clasificación:
5.0

El cliente no dejó un comentario.

thomas R. 
Clasificación:
4.0

The manager (a woman, whom I believe was the manager) was rude with no personality. If she smiled once, or thanked us for our business, this would've been a 5 star review.

Mark S. 
Clasificación:
5.0

El cliente no dejó un comentario.

scott R. 
Clasificación:
5.0

El cliente no dejó un comentario.

rick Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEMIDA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley C. 
Clasificación:
5.0

El cliente no dejó un comentario.

David W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim P. 
Clasificación:
5.0

Fast and easy!!

John M. 
Clasificación:
5.0

Friendly and knowledgeable staff...good rates

Pamela M. 
Clasificación:
2.0

Visibly mark the return key location. Still have the Key because after spending well over 15 minutes looking for the drop off spot became extremely irritated and decided to bring them back in the morning. I looked EVERYWHERE.

Kasey B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert R. 
Clasificación:
4.0

El cliente no dejó un comentario.

James J. 
Clasificación:
5.0

It would be helpful if you would put motorcycle trailers on your web site. That is what I was needing but it is not listed.

Dennis K I. 
Clasificación:
4.0

I opened an account and the site did not work very well.

james D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Karina P. 
Clasificación:
5.0

I was very happy with the service. The sales rep was very friendly and helpful.

Wilson V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yiling S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcella D. 
Clasificación:
5.0

Thank you Maxwell & Greg!

Thomas S. 
Clasificación:
4.0

El cliente no dejó un comentario.

roesharon D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

margaret S. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY M. 
Clasificación:
5.0

Very pleasant and helpful. I will come back again when I need moving equipment.

Victoria W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
5.0

I reserved my trailer at a location closer to me and you switched it to a location further away. Why even give me a pickup location selection if you are just going to send me elsewhere.

Jeff H. 
Clasificación:
5.0

Everything was great!

kathy B. 
Clasificación:
5.0

I just had very good, simple and easy service. In general I have had this every time at Uhaul.

Shawn M. 
Clasificación:
4.0

Very helpful and informative .

Dave S.  |  First Impressions 
Clasificación:
5.0

The young man who helped me was very courteous and so helpful was a pleasant experience

jean s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

tim l.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Norman E.  |  Overall Experience 
Clasificación:
5.0

Super clean, easy to follow move in, move in can be completed online.

ROBERT S.  |  Online Move In 
Clasificación:
5.0

Great job ty

roesharon d.  |  Overall Experience 
Clasificación:
5.0

Young Mr Christian Bowling (not sure on spelling ) anyway he was exceptionally nice and helpful,so patient 1'm 83 so need that kind patient lolol U Haul is blessed to have an employee such as he is

crystal a.  |  First Impressions 
Clasificación:
5.0

Staff was very helpful. Storage unit was clean and ready to move in.

Jeffrey P.  |  First Impressions 
Clasificación:
5.0

Mr. Napier is awesome

Craig L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Norman E.  |  First Impressions 
Clasificación:
5.0

Very nice staff, very nice facility. Price is worth it if you need a climate controlled unit.

cameron f.  |  First Impressions 
Clasificación:
5.0

Bueno

TRENT B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

joyce f.  |  First Impressions 
Clasificación:
5.0

The manager went above and beyond to help me with my last minute emergency move. She didn't make me feel rushed and unimportant. I could tell she really cares about taking care of people's needs. Such a great professional. I'll be recommending her and Uhaul to everyone.

Krishna K.  |  First Impressions 
Clasificación:
1.0

Staff was friendly and seemed competent but directions could have been made more clear. I was told card would unlock the doors but that several of the doors where not working. My card did not allow access to any of the doors even several hours after getting the card activated. An alternate card was provided which initially did not work but was told that I would just need to allow time for the card to become active. I have not been back yet to attempt again however I've paid for 24hr access and now have to arrange a visit during office hours to ensure I can get access. I had to read about checking in and out (if I was told about this it was certainly not made clear) and became even more frustrated when card wouldn't swipe and alarm went off upon entering my unit. I was told that if alarm goes off it's not a big deal, which is concerning and leads me to believe my valuables are not safe. I was told if I ever needed anything to just press the intercom button. I pressed that button several times at several different stations and never spoke with anyone. I can see the potential in this storage space however equipment needs to function appropriately or be fixed. Also, with my intent of short term storage due to move, not being able to pull my truck directly up to the unit is another huge deterrent for using this facility in the future.

Brandon G.  |  First Impressions 
Clasificación:
1.0

We did NOT receive our refund as promised after being forced to move out in 72 hours or less.

Golda D.  |  Overall Experience 
Clasificación:
5.0

I just needed it for short period of time and didn't have much stuff to keep in a. Storage. But U haul was great and i recommend them to anyone needing a clean nice safe storage unit short term or long term. Ruby Aydlett

Ruby a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

roesharon d.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

kristi b.  |  Overall Experience 
Clasificación:
5.0

your manager at the u haul on national road west is very knoledge able . Shes VERY compassionate , understanding . She doesnt rush you She listens to your needs and gets you what you need. im storing my mothers things as she has passed away she is VERY thoughtful of how difficult this has been for myself and family. Do you have an award program ? this wonderful young lady certainly deserves one. i feel very comfortable knowing that my mommas things are being looked after by her and her crew. So thank you for listening to me i just cant tell everyone how great it is about u haul storeage. And i really feel your manager is the reason for my piece of mind. and her crew also. thanks to them all. Sincerely yours melody mullin.. i recommend u haul to all my family and friends thanks again

MELODY M.  |  First Impressions 
Clasificación:
5.0

Manager at this Richmond location was excellent and store was very clean.I would recommend this site to do all your business.

CYNTHIA M.  |  First Impressions 
Clasificación:
3.0

Never carts where they should have been

hazel w.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

TROY K.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Julie F.  |  First Impressions 
Clasificación:
5.0

Good folks!

Joe G.  |  First Impressions 
Clasificación:
5.0

Fix the alarm so it does not go off every time you check in. Thanks

Loretta B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

loretta b.  |  Overall Experience 
Clasificación:
5.0

Max was very helpful and walked me through the entire process for access.

ann f.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SHERRY S.  |  Overall Experience 
Clasificación:
5.0

Excellent, helpful staff. Really works with you to make moving as easy as possible.

Jean W.  |  First Impressions 
Clasificación:
5.0

Every time I needed help or had a question your people were there and responded quickly and courteously. I highly recommend your service. Thank you Mike Anderson

Michael a.  |  Overall Experience 
Clasificación:
5.0

Thank you all for the convenience God bless you all

Schrai B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick h.  |  First Impressions 
Clasificación:
5.0

Sarah and her team are amazing people. They know their job well. They're always professional and very helpful. I was sad to go. I recommend your facility to everyone I can. Thank you for the outstanding customer service. Not often enough do I get to say that. Thank you sincerely 

Diane C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

curtis W.  |  First Impressions 
Clasificación:
5.0

Staffing is always friendly and helpful....

Minnie R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard s.  |  First Impressions 
Clasificación:
5.0

professional staff, excellent service

DANIEL D.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Alexis T.  |  Overall Experience 
Clasificación:
5.0

Need to get the south-west door repaired.

Michael a.  |  First Impressions 
Clasificación:
5.0

Susan, and the entire staff were friendly, knowledgeable, helpful and actually fun and enjoyable to work with. They brightened my day!

JEFFREY H.  |  First Impressions 
Clasificación:
4.0

I never give anyone an excellent rating. You can always improve something.

gary s.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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