Customer Reviews for U-Haul Moving & Storage of Richmond

126 comentarios

3150 National Rd W   Richmond, IN 47374

(765) 935-4196

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(765) 935-4196

3150 National Rd W
Richmond, IN 47374

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Craig E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lisa S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL L. 
Clasificación:
5.0

Thank you all for the convenience God bless you all

Schrai B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick h.  |  First Impressions 
Clasificación:
4.0

Uhaul experience was very good. The only criticism I have is that the rental was very pricey.

Deborah S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETH P. 
Clasificación:
5.0

Sarah and her team are amazing people. They know their job well. They're always professional and very helpful. I was sad to go. I recommend your facility to everyone I can. Thank you for the outstanding customer service. Not often enough do I get to say that. Thank you sincerely 

Diane C.  |  Overall Experience 
Clasificación:
5.0

Just stay as kind and pleasant as you was to us. Thank you so much.

Marcia C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany W.  |  First Impressions 
Clasificación:
5.0

Great service at check out and at check in.

Philip B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth H. 
Clasificación:
5.0

It was very easy, very affordable, and staff was helpful

David M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christian L. 
Clasificación:
5.0

Excellent service all around, both at the National Road East facility and the main facility on National Road West. Attendants took the time to make sure I had the right trailer for my type of vehicle. Price was reasonable and fair.

BENJAMIN Y. 
Clasificación:
5.0

Quick friendly service!! Very much satisfied.

Bruce H. 
Clasificación:
5.0

Staffing is always friendly and helpful....

Minnie R.  |  Overall Experience 
Clasificación:
5.0

Faster pick up process.

IAN S. 
Clasificación:
5.0

Most excellent, very professional.

Gregory A. 
Clasificación:
3.0

Make sure that the customer understands that the $14 insurance doesn't cover damage to the truck. Also, be upfront about mileage costs. You people know how stressful it is to move and you bury important information in the fine print. People know and trust U-Haul. Just be upfront.

Matt C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lindsay M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard S.  |  First Impressions 
Clasificación:
5.0

professional staff, excellent service

DANIEL D.  |  Overall Experience 
Clasificación:
5.0

I would have to say…keep doing what you are doing because your service was GREAT! This was my first time using U-Haul and I will most definitely tell people to use your services. Thank You to everyone who made this experience a good one.

robert D. 
Clasificación:
5.0

Nothing.

Michael A. 
Clasificación:
1.0

Rented a tow dolly and the first one the lights would not work. Ended up with a different one and had an issue with the vehicle that I was going to tow but was unable to tow it so I returned the dolly and the guy said they would refund me some of the cost since I had issues. But when I called a few days later I was told very rudely that since I took it off the lot, I would be charged the hole cost. I tried calling the main customer service and was on hold for 30+ min and they were no Help either I will never rent from Uhaul again what a Joke all their employees are rude and don't care about the customer. If you have to rent equipment I suggest renting from someone else.

Chad A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Alexis T.  |  Overall Experience 
Clasificación:
1.0

Was overcharged and they couldn't explain to me exactly why.

Kaneshia W. 
Clasificación:
5.0

Need to get the south-west door repaired.

Michael a.  |  First Impressions 
Clasificación:
5.0

Susan, and the entire staff were friendly, knowledgeable, helpful and actually fun and enjoyable to work with. They brightened my day!

JEFFREY H.  |  First Impressions 
Clasificación:
5.0

Great customer service.

April D. 
Clasificación:
4.0

I never give anyone an excellent rating. You can always improve something.

gary s.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Sandy L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald H. 
Clasificación:
5.0

It was a great experience. Set-up all from my phone, picked up vehicle (which was ready to go); check-in and check-out transaction was simple and painless.

Martin W. 
Clasificación:
2.0

The first two people on the day I picked up the trailer wasn't helpful at all. I asked them a few different questions and they just ignored me. Got out too the trailer and I told them the tire on the back was low on air and they just said, "oh, it's probably just how the trailer is sitting." The help I got the following day after returning the trailer was a lot better. Both people inside was nice and friendly and knew exactly what they was doing. I was given the wrong trailer when I went too pick it up but it was a bigger one than I asked for. The store was clean and we'll taken care of. If these two can get better training or removed I would have given a better rating.

Jessie H. 
Clasificación:
5.0

Staff was top notch. Hooked equipment up, made sure it was correct. Very satisfied with their service.

Anthony M. 
Clasificación:
5.0

El cliente no dejó un comentario.

TED C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Claudia E. 
Clasificación:
5.0

The service was great! The woman who helped us was really a great help! I wish I knew her name because she definitely deserves a raise and more vacation time!!

Kayla B. 
Clasificación:
5.0

Friendly and very helpful with any questions I had

Ryan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Minnie R. 
Clasificación:
5.0

Keep Sara Taylor on board. She is a genuine pleasure to work with and her professionalism is above the norm.

boyd N. 
Clasificación:
4.0

El cliente no dejó un comentario.

James T. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARCIA H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gaylord B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allen B. 
Clasificación:
5.0

Best customer service I have experienced in a long time!

Misty C. 
Clasificación:
5.0

Very smooth process. Max was very helpful

Brad B. 
Clasificación:
5.0

Nothing. Just treat them as well as I was treated, and you will have another happy customer. I was extremely pleased with the way your staff handled my situation. And now I know where to come to get boxes at a fair price. Thanks to all.

ray R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason K. 
Clasificación:
5.0

El cliente no dejó un comentario.

FELICIA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ian W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas B. 
Clasificación:
5.0

As far as my experience great little 15 foot truck. Only complaint about it was the drivers side armrest was uncomfortable after awhile. Returning was a breeze even at 2 a.m. check into the app take pics and answer questions return the key. Whatever your doing don't change it.

CHRISTIAN L. 
Clasificación:
5.0

Fantastic customer service fast to respond to issues.

DANIEL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allen B. 
Clasificación:
5.0

Both your Brooksville Florida and Richmond Indiana staff were very helpful. Ubox definitely the way to go both in price and convenience. Thank you very much !

ralph K. 
Clasificación:
5.0

Nothing. Very pleased with all aspects.

Jean W. 
Clasificación:
5.0

Better customer service on phones

Philip N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly P. 
Clasificación:
5.0

Great experience

Donna H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rocki C. 
Clasificación:
5.0

Excellent efficient service. Thank you.

Bill J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan M. 
Clasificación:
4.0

Everyone was very helpful to get me what I needed.

Rick M. 
Clasificación:
1.0

They seem raciest no help rude.

Felicity M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd B. 
Clasificación:
5.0

Super helpful staff. Help me change ball on hitch when I forget tools. ¡Gracias!

Stephen H. 
Clasificación:
3.0

This U-Haul location's phone number doesn't connect directly with the store itself. What could have been a few minutes conversation about my U-Box took me almost 45 mins because I had to go through regional/national customer service. This was very frustrating. The staff at this location is also not very friendly. When I asked questions I was treated like I was stupid and the woman working was short with me. It was not a pleasant experience.

Anthony K. 
Clasificación:
5.0

You can warn a customer that chooses a specific location that the truck they want isn't available there, so then you make me drive extra miles to get the truck there and back as well as have me show up at the wrong location to pick up because it just automatically switched locations when I just picked up a truck from the mile-away location days earlier.

ROBERT A. 
Clasificación:
5.0

Excellent location. Pick up and drop off was very easy. We rented a 10' truck that drove very well , very comfortable. Will rent again , and definitely recommend to others.

mark W. 
Clasificación:
5.0

Everyone was very helpful and friendly. No complaints at all!!

Charles G. 
Clasificación:
5.0

Everything went good Thanks

BART W. 
Clasificación:
5.0

Jeremy was super nice!! He actually managed to handle two clients at the same time (such a thoughtful thing is unheard of for me!), without getting flustered or annoyed, he was super nice the entire time, and very professional throughout. The entire experience was really good.

Igor M. 
Clasificación:
5.0

super nice and friendly. glad they made it easy for me. Gracias

CHRISTOPHER C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBORAH S. 
Clasificación:
4.0

El cliente no dejó un comentario.

James S. 
Clasificación:
5.0

Everything was good!

Samuel H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victoria K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven D. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARBARA G. 
Clasificación:
5.0

All was perfect. Great facilities staff!

James W. 
Clasificación:
5.0

Love the new location in Richmond, IN.

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kris T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT B. 
Clasificación:
5.0

The truck bay was dirty and had not been swept but overall a great experience and I will use again.

William K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Heather A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly S. 
Clasificación:
2.0

Equipment worked fine, customer service just sucked. The other Richmond Location has better customer service, making it a much better experience.

brandon C. 
Clasificación:
1.0

El cliente no dejó un comentario.

AUSTIN E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert P. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY N. 
Clasificación:
2.0

There was no place to put my key overnight so it had to be here. Then I was harassed all day about where the key was like I still have the key. But there was no place to put the key. So it had to be here with some other lots. I feel as if I was disrespected. Because I brought it Back. And as a tax paying citizen and knowing that the credit card was used and you guys were paid to think that somebody would do something with that key. And to continually keep calling me about the key and I was trying to figure out how to tell them where to locate it because they had no dropbox. Was a very big inconvenience for me and I appreciate it if Something would be done because of the experience I went through

DEVIN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS H. 
Clasificación:
2.0

The U haul website Does not mention two locations in Richmond, Indiana. U haul should clearly utilize the full physical address of National Road East/National Road West.

Wanda H. 
Clasificación:
5.0

El cliente no dejó un comentario.

James P. 
Clasificación:
5.0

El cliente no dejó un comentario.

April L. 
Clasificación:
5.0

What a difference. Christopher Bowling, General Manager, was so nice and very helpful. Couldn't have had a better experience. The location has tons of room, easy access.

Jana R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phillip M. 
Clasificación:
3.0

The gentleman behind the counter was extremely rude and unfriendly. However I got the 15 feet truck I wanted and was able to be on my way so it didn't matter. Hire associate that want to work and do not hate their life. So they do not take it out on paying customers. However I got what I expected from the person behind the counter. I have only been in two U-Haul (one local provided and one main branch) that the customer services went above and beyond to make me happy. Sadly this person was one of the worst.

Mary H. 
Clasificación:
4.0

He did not give me instruction on what kind of fuel to fill it with, how much to fill it to. I guessed to pur it back to where I found it based on past experience. Otherwise, friendly and helpful and understanding.

CAITLYN Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
4.0

Refund money when you return a day early

JAMES S. 
Clasificación:
4.0

El cliente no dejó un comentario.

charles P. 
No se han enviado comentarios para esta ubicación.

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