Customer Reviews for U-Haul Moving & Storage of Richmond

1,051 reviews

3150 National Rd W   Richmond, IN 47374
(In the Old KMART)

(765) 935-4196

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(765) 935-4196

3150 National Rd W
Richmond, IN 47374
(In the Old KMART)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Tina H 
Rating:
5.0

Customer did not leave a comment.

Charles S 
Rating:
5.0

Customer did not leave a comment.

nick K 
Rating:
5.0

Customer did not leave a comment.

stephen t 
Rating:
5.0

Customer did not leave a comment.

emily s 
Rating:
5.0

Everything was fine to me! Thanks

davisha o 
Rating:
5.0

Was in a pinch! They all went over and above what I would have expected. Y'all are great!!! Thank you.

CONNIE S  |  First Impressions 
Rating:
5.0

Nothing, it was a great experience.

robert f 
Rating:
5.0

Everyone was great.

Lucas B 
Rating:
5.0

Customer did not leave a comment.

Bailey W 
Rating:
5.0

Everyone was so nice and helpful and answered all questions

Bill M 
Rating:
5.0

Customer did not leave a comment.

Brian H 
Rating:
5.0

So clean, looks new, needed for months, helped Alot, thanks for being in the area!

Peggy S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRANKIE T  |  First Impressions 
Rating:
5.0

I can't think of another thing you can do to improve what you are already doing. I'm extremely happy with your services. Not to mention your fair prices.

jack w 
Rating:
5.0

Customer did not leave a comment.

MARCUS A  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

kathyrn k  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicole W  |  First Impressions 
Rating:
5.0

So helpful In and out few mins.

cynthia c 
Rating:
5.0

Customer did not leave a comment.

Haley P  |  Overall Experience 
Rating:
5.0

Very clean and organized. Efficient and painless renting.

Kevin F 
Rating:
5.0

Initially I reserve the truck in 5801 National Rd E, Richmond, IN 47374 location to be picked up at 9a on Sat 5/4/24... I had ANY solution for almost 4 hr until the contact suggest me reserve on 3150 National RD W, Richmond. Poor help from the initial office!

Uriel I 
Rating:
5.0

Customer did not leave a comment.

Yolanda T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin C  |  Online Move In 
Rating:
5.0

Staff was extremely friendly and helpful

timothy b  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

micheal s 
Rating:
5.0

Customer did not leave a comment.

Jeffrey P 
Rating:
5.0

Customer did not leave a comment.

DONALD B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brian f 
Rating:
5.0

The store and equipment was nice and clean. However it was a shame that we were quoted one price on the phone, then it was higher when we picked up the rental. Then when they plugged in the address as to where we were going the mileage was not correct, nor the mileage to where we were dropping off the rental. So right off the bat we knew we were over the mileage that they said, and that would be another up charge. When I asked about the mileage overage he said they go by the computer and I was basically out of luck. I hate feeling like we really had no other option since it is the only choice for rental trucks in our area and can name any price. I will say that it is a sour note for the U-haul reputation.

Shawn B 
Rating:
5.0

Have safe driving trucks!!!! The tie rod ends either outer or inner need replaced!!! Was swerving all over the road especially being a windy day made it that much harder to drive. Took it back and told the check in guy and told him about it. Did not even get 3 miles down the road and the ABS light came on and remained on. I was over on mileage the the check in guy said not to worry about it, since the truck was actually unsafe to drive. I was like 35 miles past from what I initially paid for. Was driving my car home and I got a notice from the bank that they went ahead and charged me anyway for my extra mileage. If they rent that vehicle out again without fixing the issues I would say that U-Haul would be liable for the damages caused by an inexperienced driver. After charging me the extra mileage I won’t recommend this place to any of my friends or family.

RICHARD M 
Rating:
5.0

The only thing I could never figure out was how not to set the alarm off when I went to my unit other then that it was great know that my items was secure thank you for all that you do

John J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rodolfo R 
Rating:
5.0

Customer did not leave a comment.

joe f 
Rating:
5.0

Keep up the good work. Everything was great. I would use this again.

joseph m 
Rating:
5.0

Customer did not leave a comment.

Eric S 
Rating:
5.0

Customer did not leave a comment.

Robert T 
Rating:
5.0

Greg was excellent and incredibly helpful!

Tom P 
Rating:
5.0

Customer did not leave a comment.

Randall B 
Rating:
5.0

Well managed, tidy, friendly. Best I’ve used.

kenneth w  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Palladium i  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dawn a 
Rating:
5.0

Customer did not leave a comment.

nancy b 
Rating:
5.0

Customer did not leave a comment.

Richard D 
Rating:
3.0

Customer did not leave a comment.

James G 
Rating:
5.0

Everything was great besides when I went to fuel the truck up your gauge stuck and didn’t read until it was plum full. Only reason I am disgruntled is because you guys sure charge a hell of a lot for fuel that’s not returned but don’t reimburse fuel that’s given over the line.

hayes v 
Rating:
5.0

Customer did not leave a comment.

Larry C 
Rating:
5.0

We only rent from here !

Andrew B 
Rating:
4.0

Customer did not leave a comment.

James M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jameson D 
Rating:
5.0

This location was very professional and friendly. They made the returning experience exceptional.

Dudley L 
Rating:
5.0

I can't think of anything more this establishment can do to improve. Greg and Sarah we great!!! Highly recommend this place for all ur Uhaul needs. FIVE STARS ⭐⭐⭐⭐⭐

rodney k 
Rating:
1.0

26ft truck leaked and everything that we loaded first was so wet that it was damaged, all the cardboard packaging was just waterlogged. We called Uhaul, manager called us back, we sent her pictures and haven't heard anything from her since.

Michael A 
Rating:
5.0

Customer did not leave a comment.

Dan J 
Rating:
5.0

Customer did not leave a comment.

tammy h 
Rating:
5.0

Customer did not leave a comment.

Greg D 
Rating:
5.0

Customer did not leave a comment.

Jeremy M 
Rating:
5.0

Customer did not leave a comment.

Jason b 
Rating:
5.0

Great experience all around. Facility was super clean and easy to get to and staff were courteous, helpful and patient. Would highly recommend.

Nancy S 
Rating:
4.0

Customer did not leave a comment.

James A 
Rating:
5.0

Tire pressure was low on one tire but quickly fixed when pointed out

Thomas H 
Rating:
3.0

Good service, friendly helpful staffing

Casey W 
Rating:
5.0

Customer did not leave a comment.

Tiffany M 
Rating:
5.0

Customer did not leave a comment.

Michael W 
Rating:
5.0

Customer did not leave a comment.

robin m 
Rating:
4.0

Customer did not leave a comment.

Chyerle B 
Rating:
5.0

Customer did not leave a comment.

kenny m 
Rating:
5.0

Customer did not leave a comment.

Michele r 
Rating:
3.0

Make sure the inside windows and windshield is clean

vernon t 
Rating:
5.0

Everything was awesome I was greatly pleased with the service

christopher r 
Rating:
5.0

Very happy!

JOHN N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shawnda j  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

paula c 
Rating:
5.0

Better running trucks

harold c 
Rating:
5.0

Customer did not leave a comment.

Jaylynn M 
Rating:
5.0

Very nice staff. Answered all questions that I had even days before moving.

Robert P 
Rating:
5.0

Customer did not leave a comment.

Becky L 
Rating:
5.0

Very nice to deal with.. Very clean building

Kim L 
Rating:
5.0

Customer did not leave a comment.

Dakota M 
Rating:
5.0

Customer did not leave a comment.

ray z 
Rating:
5.0

Customer did not leave a comment.

Andrew M 
Rating:
5.0

Customer did not leave a comment.

nila c 
Rating:
3.0

When I was past due by a few days employees would call family on my account looking for me. Pretty annoying and to much.

ANDREW M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN S 
Rating:
5.0

Customer did not leave a comment.

ROSE P 
Rating:
5.0

Customer did not leave a comment.

BRIDGETT D 
Rating:
5.0

Customer did not leave a comment.

steve a 
Rating:
5.0

Customer did not leave a comment.

Crystal S  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

keshia l 
Rating:
5.0

Customer did not leave a comment.

Dylan R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN S 
Rating:
5.0

Customer did not leave a comment.

Eric S 
Rating:
5.0

Great service, I was greeted right as I walked in the door , no hassle , handled everything smoothly in a super timely manner !

James M 
Rating:
5.0

I have enjoyed working multiple times with the staff there. They are extremely helpful, and very polite.

Nathaniel B 
Rating:
3.0

The van ran and carried what I needed it to carry. That's what I would expect to happen.

Christopher V 
Rating:
5.0

Customer did not leave a comment.

TOM L 
Rating:
3.0

The cab had dog food all over the floor. The back had trash in it and was filthy. And it reeked of cigarettes. The mileage was off by a couple hundred miles and the half tank only had a quarter tank in it. I brought it back with a half tank, wondering if I got credit for the gas? The U-Haul attendant came out and documented everything. Also, the van needs alignment. It was pretty shaky.

Vicki V 
Rating:
5.0

Customer did not leave a comment.

donald b 
Rating:
2.0

Don’t charge $40 for gas for a 17 mile trip

Nicholas W 
Rating:
5.0

Customer did not leave a comment.

Jeffrey K 
Rating:
4.0

If I have to pay $40 for an additional day, I should get an additional DAY, not just an additional 4 hours.

Amy C 
Rating:
5.0

Great transaction

Donna H 
Rating:
5.0

Customer did not leave a comment.

ASHLEIGH R 
Rating:
5.0

Customer did not leave a comment.

Allen P 
Rating:
5.0

After coming in from a very long trip from Texas, the team here went above and beyond in their customer service. I needed a larger unit in a pinch and it was all handle over there phone in a matter of minutes. Thank you for all of your assistance and patience!

Michelle C 
Rating:
5.0

Customer did not leave a comment.

RICKy C 
Rating:
5.0

Maxwell was a great help and very friendly and professional. Made the whole experience great.

darrell p 
Rating:
5.0

Customer did not leave a comment.

Ian S  |  First Impressions 
Rating:
1.0

Never, !!!!!!!!!!!!!

Penny W 
Rating:
3.0

I was charged the original amount held on my card which was for 20 miles. I only traveled 8 miles. When a customer pays “per mile” they should only be charged for the miles traveled.

Amy B 
Rating:
1.0

Because of my ex boyfriend (whom I have a restraining order on) they tried to tell me I only had 30 mins to get my stuff out

Tamara M  |  Overall Experience 
Rating:
2.0

The manager where we picked up equipment suggested this drop off location in Richmond because they would offer help unloading but this was not the case. They said that if we needed help unloading car it would cost us $40 so we had to do it ourselves then they weren't helpful removing trailer, and as 2 women renting hauler, had to figure it out ourselves. With the cost of rental, and just common courtesy, helping with equipment should be part of the service.

LaCinda S 
Rating:
5.0

Staff was amazing, made my rental experience go smoothly. Return procedures were well-done. Manager was knowledgeable and considerate. This will be my go to location for rentals.

DANIEL D 
Rating:
5.0

Customer did not leave a comment.

laura m 
Rating:
5.0

Customer did not leave a comment.

angel s  |  First Impressions 
Rating:
5.0

Keep all these associates on-board. They are so great and genuine with your customers. Honest and courteous with me in handling my job order. Thank you.

jack w 
Rating:
5.0

Customer did not leave a comment.

TROY M 
Rating:
5.0

Customer did not leave a comment.

TONYA H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE B  |  First Impressions 
Rating:
5.0

I was a good and clear communicated experience

charles f 
Rating:
5.0

Customer did not leave a comment.

Christoher B 
Rating:
5.0

Customer did not leave a comment.

TABITHA J 
Rating:
5.0

I have used this faciallty several times and recommened my sister to use it she still has several ynits. Staff is always nices and helpful. Very clean wouldnt go anywhere else.

Ruby a  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Charles M 
Rating:
5.0

This location has everything you need to help in your move. It has plenty of choices in vehicles and supplies at a reasonable rat and the employees are very helpful and friendly. I would definitely recommend them and will use them for future needs.

John R 
Rating:
5.0

Great customer service. Very kind and helpful on move-in day.

Tasha S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michael c 
Rating:
5.0

I am a repeat customer. Usually, I only need use of your moving truck. I have had a couple short term storage use. Although this last experience was a long term storage rental. I would like to personally Thank Shara. Uhaul Westside Richmond IN, 47374. She was always helpful and professional . She was very understandable about my financial situation. I am retired and living on a single check per month. My move in date was on the 26th of the month. Therefore, my payment was due on the 26th of each month. Every month when I called her on the Sunday before the 26 date of every month. She always remembered me. Most importantly as long as I made that call on or before the due date, she graciously, didn't charge me the late fee. Of course I made my payment on the 3rd of each month. That is when I got my payment. I never was made to feel embarrassed of my situation. Most appreciately, I was never charged the extra late fee. Shara automatically understand that I needed every cent to get by. I have been a professional, a business owner and a youth coach in our community. I believe strongly in professionalism and hard work. I also understand that a company survives at its very best when given high quality standards for the customer. That alone will keep customers walking in your door. It is also the very best advertisement, that doesn't cost the Big $$.! I want to thank the uhaul staff again for many years of great service. And again thank you Shara, for all your hard work and your outstanding service. Teresa Ullery Teresaullery09@gmail.com 765-407-9722

Teresa U  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Megan S  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

JULIE N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

randy s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles S  |  Overall Experience 
Rating:
5.0

He was very attentive and patient. I brought my friend there and she is very detailed and asked a lot of questions. We were probably there an hour but he was real patient with her and answered her with knowledge and confidence.

Julie c  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victoria T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ronnie h  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darin R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Catherine M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Madiline d  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dawn g  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kindley f  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marcella r  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teresa T  |  Overall Experience 
Rating:
5.0

Sarah is the owner of this uhal she's amazing. Staff was well trained always willing to help. If I ever need to rent a storage unit again I would choose this one. You would Not go wrong by renting here. West side of Richmond Indiana

shelley m  |  Overall Experience 
Rating:
5.0

Great

JULIAN S  |  First Impressions 
Rating:
5.0

Everyone was friendly. I never felt rushed while things were explained to me. All my questions were answered, even when I asked for clarifications .

PAUL R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tim l  |  Overall Experience 
Rating:
5.0

Hands down the BEST Uhaul storage I have ever used. Staff is top notch, good people, helpful, courteous, and work hard to make it a good experience. And it is its own building dedicated to storage and rentals. Not stuck next to some barely lit sketchy gas station or old pizza hut for a change :-) If I ever need another unit they are the ONLY place I will go. You won't regret it!!!

Jon M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shawnda j  |  First Impressions 
Rating:
4.0

floor was wet in the unit, but staff was nice and helpful

Samuel R  |  Online Move In 
Rating:
5.0

Greg was so kind and helpful!

kristin d  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael s  |  Overall Experience 
Rating:
1.0

I was not given much information in regards to disabling the alarm, what the code is for, etc. These are things I figured out on my own and would not have been a big deal if I was not treated like I was stupid over an error within the app that affected my truck rental and was then talked down to by employees

Alyce R  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ANNELISE D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

amber g  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiffani S  |  Overall Experience 
Rating:
5.0

Maxwell was very professional and helpful

SHEILA H  |  Overall Experience 
Rating:
5.0

For short term- summer use for my college student- this was perfect

kathryn w  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID F  |  First Impressions 
Rating:
5.0

I couldn't have been more pleased with the service and convince. Kept very clean

edward d  |  Overall Experience 
Rating:
1.0

Completely ruined a couch after stating no mold or issues would happened . Then told staff and they acted like they could care less . Even though couch was 7 months old . Sara was the only thing close to help you guys had in facility.

chyenne p  |  Overall Experience 
Rating:
3.0

The owner of this business was very rude on different occasions and was never apologetic.

Amy B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

cynthia d  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara m  |  Overall Experience 
Rating:
3.0

The staff are pretty rude there !

India E  |  Overall Experience 
Rating:
3.0

It would just be nice if there were accidents from inside to be able to get to unit better. I am handicapped and it was a real pain

Vickie M  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

BRANDEN P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancy A  |  First Impressions 
Rating:
5.0

My items were safe and secure.

Sharron B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

betty s  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

terry s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lynsey R  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Blaine S  |  Overall Experience 
Rating:
5.0

Sarah and Greg couldn't have been more helpful. They were professional and very accommodating. We had an extra charge that came up and Sarah was helpful in finding it. We really appreciated all they're help in our moving experience.

MELISSA P  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Carlinda H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karla B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adam G  |  First Impressions 
Rating:
5.0

Greg was very helpful explaining how to enter the building and answering our questions. Returning the equipment was a simple process.

Nathaniel B  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

BRANDEN P  |  First Impressions 
Rating:
5.0

The staff is fantastic! I never feel unsafe by myself,even at night!

Pam l  |  Overall Experience 
Rating:
3.0

Use to like this place girl was not nice I had 2storage units with you guys an rented a uhaul to get my things to Oklahoma,an I told the girl I was moving out then it was time to close an was almost done loading an worker came around told my daughter to go get her mom I came out she said I want ur storage numbers,well I gave them to you when I got my uhaul an told you I was moving out,then she says well we are closed you need to make sure you lock it all up do you understand I am not a child but thank you.her customer service skills could do better!An I left them my key cards an my locks even though I paid for atleast 1 but I thought they were both mine!But she wanted them..so I need refund on those if I left them for no reason.

Elide W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

mindy j  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kaleigh B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

melissa w  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bonnie b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEPHEN D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dara G  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SHANE S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Taylor H  |  Online Move In 
Rating:
5.0

Pleasantly surprised to find this facility so convenient. The wide hallways were easy to navigate with bulky items, and the carts were so handy.

diane c  |  Overall Experience 
Rating:
5.0

Very please with my experience so far. Glad to be renting here

Jessica J  |  First Impressions 
Rating:
5.0

Very nice and very helpful

CYNTHIA S  |  First Impressions 
Rating:
5.0

Maxwell was the person who helped me. He was professional, helpful, courteous and explained everything to me..

SHEILA H  |  First Impressions 
Rating:
5.0

The staff is amazing. Such a friendly knowledgeable team Sarah has. I recommend you to everyone I can. Thanks for the outstanding customer service! I appreciate good people in today's times. I know it's not always easy but they really are a top knotch team!

Diane C  |  Overall Experience 
Rating:
4.0

Nice clean building, staff very helpful.

STEPHEN D  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

jerret s  |  Overall Experience 
Rating:
5.0

Thank you to Sarah, Greg, and Maxwell for the quick and friendly rental experience.

Justin E  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANGELA A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mackenzie T  |  First Impressions 
Rating:
5.0

Great place to store your stuff.

Darren S  |  Overall Experience 
Rating:
5.0

Want to know when I'm getting my refund for the storage unit because I moved out the 3 rd and you charge me for the whole month

annette k  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven N  |  First Impressions 
Rating:
5.0

This is the best uhaul center we have ever used!!!!! it was awesome!!!!

Jackie W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

melissa w  |  First Impressions 
Rating:
4.0

No problems, everything worked out well for me.

mike k  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Frank M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

william g  |  First Impressions 
Rating: