Customer Reviews for U-Haul Moving & Storage of Richmond

279 comentarios

3150 National Rd W   Richmond, IN 47374

(765) 935-4196

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(765) 935-4196

3150 National Rd W
Richmond, IN 47374

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

David P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Anna J. 
Clasificación:
5.0

El cliente no dejó un comentario.

richard R. 
Clasificación:
4.0

El cliente no dejó un comentario.

James L. 
Clasificación:
4.0

Pretty much just keep up the good work

Shawn M. 
Clasificación:
4.0

the truck that we rented had bulging walls not he back tire that we did not notice until we were loaded and heading to our destination. Soft ball size bulges on each side of the inner tire on the back passenger wheel. Why this was not caught before we rented is beyond me. We were worried the whole trip that it would blow. this is our only complaint - otherwise this was a great experience

Vicki R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan J. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Regan W. 
Clasificación:
5.0

El cliente no dejó un comentario.

thomas R. 
Clasificación:
4.0

The manager (a woman, whom I believe was the manager) was rude with no personality. If she smiled once, or thanked us for our business, this would've been a 5 star review.

Mark S. 
Clasificación:
5.0

El cliente no dejó un comentario.

scott R. 
Clasificación:
5.0

El cliente no dejó un comentario.

rick Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEMIDA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bradley C. 
Clasificación:
5.0

El cliente no dejó un comentario.

David W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim P. 
Clasificación:
5.0

Fast and easy!!

John M. 
Clasificación:
5.0

Friendly and knowledgeable staff...good rates

Pamela M. 
Clasificación:
2.0

Visibly mark the return key location. Still have the Key because after spending well over 15 minutes looking for the drop off spot became extremely irritated and decided to bring them back in the morning. I looked EVERYWHERE.

Kasey B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert R. 
Clasificación:
4.0

El cliente no dejó un comentario.

James J. 
Clasificación:
5.0

It would be helpful if you would put motorcycle trailers on your web site. That is what I was needing but it is not listed.

Dennis K I. 
Clasificación:
4.0

I opened an account and the site did not work very well.

james D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Karina P. 
Clasificación:
5.0

I was very happy with the service. The sales rep was very friendly and helpful.

Wilson V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yiling S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcella D. 
Clasificación:
5.0

Thank you Maxwell & Greg!

Thomas S. 
Clasificación:
4.0

El cliente no dejó un comentario.

roesharon D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

margaret S. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY M. 
Clasificación:
5.0

Very pleasant and helpful. I will come back again when I need moving equipment.

Victoria W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
5.0

I reserved my trailer at a location closer to me and you switched it to a location further away. Why even give me a pickup location selection if you are just going to send me elsewhere.

Jeff H. 
Clasificación:
5.0

Everything was great!

kathy B. 
Clasificación:
5.0

I just had very good, simple and easy service. In general I have had this every time at Uhaul.

Shawn M. 
Clasificación:
5.0

Everything was excellent!

GARY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexandria B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry O. 
Clasificación:
5.0

El cliente no dejó un comentario.

William S. 
Clasificación:
1.0

Had reservation at liberty location. And they never had it. Had to drive 30 min out of my way to Richmond

Randy S. 
Clasificación:
4.0

Very helpful and informative .

Dave S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Cody B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony A. 
Clasificación:
1.0

Make sure your employees are recording the CORRECT MILEAGE DOWN ONCE VEHICLE IS RETURNED!!! I returned the vehicle back at mileage 113557 (which was only 48 miles total i drove in the 4 hours I had it) and the employee messed up wrote down 113657 which charged me 100 miles MORE than what I drove!!! At .79 a mile, this was an insane amount to charge my account! So when I checked my account I had 2 deductions...one for 65.11 and another for $94.70. The nice lady I spoke to this morning said she fixed it but now I have a THIRD charge on my account for the $80.84 I actually owed total to begin with! Until the other $160 is refunded, which can take up to a WEEK, I have over $240 taken out of my account WHICH could have caused me overdraft fees but luckily I barely had enough in my account to cover this! Also, when I pulled out of parking lot I realized the tank was NOT ON HALF, it was almost down to a quarter tank, when it was supposed to be at half! So I immediately took a picture and called Richmond uhaul right away and he told me not to worry and to make sure I filled it up to half a tank. So I had to pay for SOMEONE ELSES GAS to make it a half tank!!!!! I am so upset with this company. I will NEVER use them again!

ELISABETH C. 
Clasificación:
1.0

I have not rented uboxes from Richmond Indiana but i have been charged for them and no one is responding to my request for assistance. Very unhappy with this process and will never use uboxes again.

Sabrina S. 
Clasificación:
5.0

If UHaul employees aren't allowed to help load and secure a car to the car hauler, could they refer the rental customers to any UHaul documents? Or make sure the customer has previous experience?

James P. 
Clasificación:
4.0

The website would not accept my location- directions were followed I allowed my location to be shared I even hooked up to the locations WiFi. I arrived at 845pm and had to sit till 1020 when I was finally taken off hold for customer service.

Kiley M. 
Clasificación:
4.0

El cliente no dejó un comentario.

justin K. 
Clasificación:
5.0

The young man who helped me was very courteous and so helpful was a pleasant experience

jean s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

tim l.  |  First Impressions 
Clasificación:
5.0

The sales lady was very helpful.

Rebecca A. 
Clasificación:
5.0

El cliente no dejó un comentario.

cody B. 
Clasificación:
5.0

El cliente no dejó un comentario.

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Norman E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

steven B. 
Clasificación:
5.0

Super clean, easy to follow move in, move in can be completed online.

ROBERT S.  |  Online Move In 
Clasificación:
5.0

Great job ty

roesharon d.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

David N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kirt F. 
Clasificación:
5.0

Sarah was the employee who rented me the pickup. She was both friendly and professional, and appeared to be very knowledgeable about her job. The same is true of the other employees I came into contact with.

Mark J. 
Clasificación:
5.0

Young Mr Christian Bowling (not sure on spelling ) anyway he was exceptionally nice and helpful,so patient 1'm 83 so need that kind patient lolol U Haul is blessed to have an employee such as he is

crystal a.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BARRY N. 
Clasificación:
5.0

have free coffee

Steven L. 
Clasificación:
5.0

Staff was very helpful. Storage unit was clean and ready to move in.

Jeffrey P.  |  First Impressions 
Clasificación:
5.0

Mr. Napier is awesome

Craig L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Courtney H. 
Clasificación:
5.0

Nothing. Everything was great. Will be back.

James G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Norman E.  |  First Impressions 
Clasificación:
5.0

Very nice staff, very nice facility. Price is worth it if you need a climate controlled unit.

cameron f.  |  First Impressions 
Clasificación:
5.0

Bueno

TRENT B.  |  First Impressions 
Clasificación:
4.0

Customer service is excellent. Rented from this location several times and will again

Brian F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Trevor A. 
Clasificación:
5.0

Great place to do business with.

Jeffrey P. 
Clasificación:
5.0

everyone was courteous and prompt. Max was excellent, he helped me from beginning to end.

DANIEL D. 
Clasificación:
5.0

Agents very courteous and helpful

Bonzetta C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brad S. 
Clasificación:
5.0

El cliente no dejó un comentario.

joyce f.  |  First Impressions 
Clasificación:
5.0

I've not received my receipt yet.

Roger P. 
Clasificación:
5.0

The staff at the pickup location was friendly and helpful.

natsumi A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Caleb M. 
Clasificación:
5.0

The manager went above and beyond to help me with my last minute emergency move. She didn't make me feel rushed and unimportant. I could tell she really cares about taking care of people's needs. Such a great professional. I'll be recommending her and Uhaul to everyone.

Krishna K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn C. 
Clasificación:
5.0

Nothing.

michael A. 
Clasificación:
1.0

Staff was friendly and seemed competent but directions could have been made more clear. I was told card would unlock the doors but that several of the doors where not working. My card did not allow access to any of the doors even several hours after getting the card activated. An alternate card was provided which initially did not work but was told that I would just need to allow time for the card to become active. I have not been back yet to attempt again however I've paid for 24hr access and now have to arrange a visit during office hours to ensure I can get access. I had to read about checking in and out (if I was told about this it was certainly not made clear) and became even more frustrated when card wouldn't swipe and alarm went off upon entering my unit. I was told that if alarm goes off it's not a big deal, which is concerning and leads me to believe my valuables are not safe. I was told if I ever needed anything to just press the intercom button. I pressed that button several times at several different stations and never spoke with anyone. I can see the potential in this storage space however equipment needs to function appropriately or be fixed. Also, with my intent of short term storage due to move, not being able to pull my truck directly up to the unit is another huge deterrent for using this facility in the future.

Brandon G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

AMANDA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jack T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Andrea W. 
Clasificación:
5.0

El cliente no dejó un comentario.

David C. 
Clasificación:
3.0

Customer service when renting the uhual was great… only issue I had was that I was not told about final verification at the end, or i would have to do that. So when I seen text message I had already returned uhual, so I had to come all the way back just to complete that form.

Gage W. 
Clasificación:
4.0

It was all good went in and reserved my uhaul and pick up time they came out and hooked up the trailer and made sure every thing was working your employees get a excellent employee review

Garry B. 
Clasificación:
1.0

We did NOT receive our refund as promised after being forced to move out in 72 hours or less.

Golda D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth K. 
Clasificación:
2.0

The location wasn't bad, the experience with uhaul made our whole move stressful. Our pickup location was changed, but we were only notified 2 days before the move and had to remake moving plans. We also then couldn't change our drop off, so the new location was 30 minutes in the opposite direction of where we needed to go. Then the equipment we ordered wasn't even available at the new location, so we got a smaller truck than we needed and had to make multiple trips. Dealing with uhaul was more stressful than actually moving. We will be looking into a different vendor next move.

Ryan S. 
Clasificación:
5.0

I just needed it for short period of time and didn't have much stuff to keep in a. Storage. But U haul was great and i recommend them to anyone needing a clean nice safe storage unit short term or long term. Ruby Aydlett

Ruby a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David C. 
Clasificación:
5.0

El cliente no dejó un comentario.

gretta F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark P. 
Clasificación:
5.0

El cliente no dejó un comentario.

roesharon d.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
3.0

I was to pick up the trailer at the Richmond East location. When I arrived, I was informed that I had be "switched" to a location on the west side of Richmond. I received NO notification from UHaul, either online or with a phone call. What's frustrating here is that I was in the east side store THE DAY BEFORE to change my reservation one day. While the east side store may not be responsible for this, it's frustrating to have to jump thru a hoop in order to get what I need, especially when the temps are hoving around ZERO! UHAUL NEEDS TO FIX THIS! Also.... I shouldn't be required to have my driver's license scanned and/or uploaded into your "system," as well as provide a second point of contact "in case we can't get in touch with you." THAT'S ABSOLUTE BS!

Randall H. 
Clasificación:
5.0

great service picking up and dropping off.

Joseph D. 
Clasificación:
5.0

El cliente no dejó un comentario.

kristi b.  |  Overall Experience 
Clasificación:
4.0

I was not happy with extra charges

Tamara R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph R. 
Clasificación:
5.0

your manager at the u haul on national road west is very knoledge able . Shes VERY compassionate , understanding . She doesnt rush you She listens to your needs and gets you what you need. im storing my mothers things as she has passed away she is VERY thoughtful of how difficult this has been for myself and family. Do you have an award program ? this wonderful young lady certainly deserves one. i feel very comfortable knowing that my mommas things are being looked after by her and her crew. So thank you for listening to me i just cant tell everyone how great it is about u haul storeage. And i really feel your manager is the reason for my piece of mind. and her crew also. thanks to them all. Sincerely yours melody mullin.. i recommend u haul to all my family and friends thanks again

MELODY M.  |  First Impressions 
Clasificación:
5.0

Manager at this Richmond location was excellent and store was very clean.I would recommend this site to do all your business.

CYNTHIA M.  |  First Impressions 
Clasificación:
3.0

Never carts where they should have been

hazel w.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

TROY K.  |  Overall Experience 
Clasificación:
1.0

Definitely look for anyway to make money. Was a hour late to drop my uhaul off (8am) and they charged for a whole extra day. So I was just going to keep the uhaul since they already charged me for another day so I may as well use it… yeah no. They said after a couple hours they report it stolen? Wtf.

Makenzie F. 
Clasificación:
5.0

Everything was great, everyone was Professional and very helpful. You don't normally find a place like this. Thanks to the staff.

melonie V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Julie F.  |  First Impressions 
Clasificación:
5.0

Good folks!

Joe G.  |  First Impressions 
Clasificación:
5.0

Fix the alarm so it does not go off every time you check in. Thanks

Loretta B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

loretta b.  |  Overall Experience 
Clasificación:
5.0

Max was very helpful and walked me through the entire process for access.

ann f.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SHERRY S.  |  Overall Experience 
Clasificación:
5.0

Excellent, helpful staff. Really works with you to make moving as easy as possible.

Jean W.  |  First Impressions 
Clasificación:
5.0

Every time I needed help or had a question your people were there and responded quickly and courteously. I highly recommend your service. Thank you Mike Anderson

Michael a.  |  Overall Experience 
Clasificación:
5.0

Thank you all for the convenience God bless you all

Schrai B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick h.  |  First Impressions 
Clasificación:
5.0

Sarah and her team are amazing people. They know their job well. They're always professional and very helpful. I was sad to go. I recommend your facility to everyone I can. Thank you for the outstanding customer service. Not often enough do I get to say that. Thank you sincerely 

Diane C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

curtis W.  |  First Impressions 
Clasificación:
5.0

Staffing is always friendly and helpful....

Minnie R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard s.  |  First Impressions 
Clasificación:
5.0

professional staff, excellent service

DANIEL D.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Alexis T.  |  Overall Experience 
Clasificación:
5.0

Need to get the south-west door repaired.

Michael a.  |  First Impressions 
Clasificación:
5.0

Susan, and the entire staff were friendly, knowledgeable, helpful and actually fun and enjoyable to work with. They brightened my day!

JEFFREY H.  |  First Impressions 
Clasificación:
4.0

I never give anyone an excellent rating. You can always improve something.

gary s.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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