Super friendly and helpful staff
JOHN WCustomer Reviews for U-Haul Moving & Storage of Richmond
Testimonials From Recent Customers
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Best service I've ever experienced. I am a frequent customer and will always recommend any Richmond location to any of my friends or family when they are in need of any kind of equipment, whether it be moving or storage. Prices are the lowest in town and customer service is excellent so it's easy choice when someone is looking. Thanks for making life that much easier for me and my family! Definitely a Loyal customer for life !!
AMY WVery nice facility!!! Really impressed!! Best storage place in town!!
Tera B | Online Move InAwesome job!
BRANDON EStorage unit above what I expected both cleanliness and personal service
TERRY H | Overall ExperienceNothing. Both employees were great, went above & beyond. Very easy & smooth process. I was in and out within 5 minutes & had my key in hand. Location of vehicle was very easy to find. also had 2 little ones with me & it was that easy!
KIERSTEN TBird poop and all my items got wet
CHRIS M | Overall ExperienceThey were friendly and helpful. I felt my stuff was safe being stored there. I have referred everyone I know should they need storage.
KATHY C | Overall ExperienceI was charged for insurance that I elected not to take. Also, I was charged for a lock on the truck that I did not ask for. So with both these charges, it was $70 more than I had planned for.
DANIEL EMake it so they can add a Dolly without having to restart the entire process. System issue not worker issue.
ZECHARIAH MThis was a 5-star experience from start to finish. The staff was amazing, the vehicle was clean and easy to drive, and everyone was transparent about costs (and those costs were fairly reasonable). And the best part: nobody tried to wrench more money out of me when I returned the vehicle. Also, this location is spotlessly clean and smells good. This was really a top-notch experience.
LILLIAN RIf you charge milage you should not be making people put gas in the vehicle also that is just ass raping people and your just being greedy.
SHAWN TGreat service and excellent staff !!
DONALD BSarah and Greg was fantastic during the entire experience, I can't say enough how much I enjoyed storing and renting moving vehicles from this establishment and look to come back if I ever need these services again, you definitely have a customer for life right here, thank yall so much at the west side U-haul Richmond, indiana!!!!
RODNEY F | Overall ExperienceThe employees at U-Haul were very professional.
dennis h | First ImpressionsI can't remember his name up front! But he was great at checking out the U-Haul,giving clear directions for drop off & friendly atmosphere! He made the whole experience easy & convenient 10/10!
BETHANY FStaff was very friendly and helpful!
PATRICK BNice experience so far
Stephen O | First ImpressionsThese guys are always on game!! All employees friendly & courteous…Sarah and Greg always great to work with
DAN JYou're the best! Highly recommend excellent customer service 👏
VICKIE RThe inside of the truck smelled like a smoker had just rented it. There was issues with the truck shifting correctly. The positive is that the location is very nice and the staff was friendly and helpful.
JOSHUA SNothing, great job, simple and easy, tjanks
JAMES DWe had took the U-Haul to the wrong place. Yes, that was us. And the lady call me very, very rude, was rude? The whole way through, we got it back to her. No problem, but she was rude. All the way around, and I would not recommend nobody to go see her about it
JAMES MNathaniel was all business, outstanding. Nathaniel quickly showed up to check me in before I had a chance to get out of the car. It would've been nice and I would've felt more comfortable if Nathaniel would've given me a paper receipt of some sort, and or quickly sent me a text, confirming that I had dropped off the trailer.
Al RHighly recommend! Great helpful staff
ronda t | Overall ExperienceVery courteous folks that had the pleasure of dealing with both at checkout and checkin!!
JEFFREY GThey charged my card 35 dollars and said I didn't put the gas back in it and I did
ASHLEY BFast, friendly service. No improvements necessary.
PAMELA PExplain things better about billing
JAY MThe trailer had Vincent pieces from whomever used it last, including Lego. This trailer keeps the lights on even when the vehicle is turned off.
MICHAEL WSold my valuables for $100
Tameka W | Overall ExperienceEverything was just fine.
ROBERT MProcess went smoothly. Thanks
ANTHONY TWe didn't really note any need for change.
JAMES YIndue hand truck luggage cart I did not used how ever $7/- being charged. Not trusted dealer. Negative message goes on the branded name of U HAUL
DINESHCHANDRA PNothing , everyone was friendly , the truck was great , made our moving job so much easier and less stressful , much appreciated
SHEILA PLower the cost of mileage
JAMES BVery easy, thank you
GARY NThey were very professional! And I had no problem getting what I needed.
TIMOTHY YGreat service they were super great. Place was very clean.great working with them.
RICHARD SI never received my exit email or information on the amount my refund would be as i used a debit card so i have used this location multiple times and never had an issue but this time i am concerned i wont Receive my difference because i did not receive the email saying it was turned in even tho i left the truck with Greg
ANGELA P. . I do not like to write
DENNIS SEmployee Greg Patton went above and beyond to not only make sure we got what we needed but when we had forgotten our ball hitch in the truck we didn't bring, he let us borrow one so we didn't have to drive over an hour round trip to get ours. He is the ultimate professional and cares about his customers. (Richmond, Indiana store)
PAUL MNothing, the people were wonderful!
Matthew MNothing to improve! Perfect service!
KATHERINE LVery efficient & friendly operation. 5 gold stars for the center manager & her team!
DAN JGreat place, helpful staff! I didn't worry about my belongings!!
CYNTHIA S | Overall ExperienceSome of my items had debri that had fallen from tile work they were doing above a neighboring unit.
Victoria T | Overall ExperienceThis was my first experience with a storage facility and I just expected more for the price I paid for indoor storage. Facility advertises "Climate controlled storage units keep your items protected from the weather and humidity." This is absolutely not true - I discovered mildew on my leather furniture after 6 months in storage. It is not worth paying nearly double the price in Richmond IN for indoor storage here when your furniture still gets ruined.
Christy M | Overall ExperienceFive star customer service. Excellent help, check in, and super clean facility. 100% recommend this location to anyone.
Cullen PNada
DAN JThe staff was very friendly and helpful. Made sure I liked where the electric mount was placed. Very good experience.
David RThe customer experience for both pickup and dropoff was excellent. Employees was attentive to the needs and was super quick on getting in/out.
ROBERT LSee my last comment.
MIROSLAVA SI was supposed to drop off at the 12th Street location in Richmond, Indiana. However, it was an absolute nightmare and totally unprofessional (it's damaging U-Haul's reputation). I then opted to try the National Road location and they were wonderful.
CANDACE PAlways easy, quick and staff are helpful and friendly
MICAH BThe only thing I have a problem with is the $0.79 per mile charge doesn't include the fuel!
ROBERT HHave at least one satellite office on the other side of town.
THOMAS EExcellent service Very helpful and answered all my questions!
Jonathan NHave 20ft. and larger available for moving out of town. That 15ft. wasn't big enough and now as a elderly person I have to come back to get the things I could not get...but thanks for being kind.
SHERRY CDo what you are doing. Very clean & comfortable facilities, Excellent staff.
Charles dNo improvements needed. The employees definitely deserve a raise! They were excellent!
FRANCIS SEverything was perfect for us. Great customer service and support. We had an issue arise that we needed to keep the truck for few hours longer. They were understanding and cooperative beyond belief. Thank you for everything, you have life time customers here.
MITSEY MThis is the most friendly and helpful business I have been in for a long time. They were professional and helpful and I couldn't ask for more. The bathroom was the cleanest since I've been in my own. WOW!!!!
david lSarah Rittenhouse Taylor was so kind and helpful through my entire process and was very thorough with all my options. I will definitely return as a customer!
Davina W | Overall ExperienceSarah Rittenhouse Taylor was amazing at helping me through the whole process!
Davina W | First Impressionsthe equipment clean and I would use them again the people very nice and helpful
DANNY OSarah is amazing - so professional, helpful, and friendly - a dynamite U-Haul brand ambassador. She runs a SUPERSTORE; it's by far the nicest U-Haul store I've ever seen! And, Sarah's attention to detail, communication, organization, and cleanliness is breathtaking. It's ALL great! I may NEVER move out! LOL!
ELISA E | First ImpressionsSarah was very professional and helpful top notch employee
micheal c | First ImpressionsSara is awesome to work with. Very helpful. Facility is very clean.
jeffrey c | Overall Experiencevery friendly group of people
Danny O | First ImpressionsI rented a trailer for 2 days and got a month of storage for free, I got my trailer full and went to unload all my items into storage and someone put a second red lock on my unit, I was locked out with no communication, I got set back a half a day and ended up needing the trailer until 7 o'clock the following day, they are now trying to charge me for 2 days extra and I only had the trailer 24 extra hours. I picked up the trailer Friday around 6:30 pm and delivered the trailer back on Sunday right after 7 o'clock and now they are charging me an additional $64 for 2 extra days when I already paid $64 for Friday and Saturday. If I knew they would charge me again I would have just kept the trailer and used it for more moving purposes. Very unprofessional and can't believe they locked me out of my unit with no communication, no card, no email, no text message. If this never happened I probably would t have kept the trailer an additional day
sergio c | Online Move InThe facility is very clean and the staff is really helpful and understanding. I just wish it had 24 hour access that would be so much more convenient. I have been with this facility on the west side of Richmond I believe for 3 years now.
Savannah P | First ImpressionsVery friendly and helpful.
Walter N | First ImpressionsThe staff was the best part, she took care of everything on my list in about 15 minutes while helping two other customer, it was amazing watching her work, perfection, absolutely perfect.
RODNEY F | First ImpressionsMultiple bird nests in the unit along with dead birds. Lots of bird poop on furniture and boxes. Obviously no one checked because you can see and hear the birds. Can look between units and see multiple nests in other units. Poor service by U-Haul.
william f | Overall ExperienceWas in a pinch! They all went over and above what I would have expected. Y'all are great!!! Thank you.
CONNIE S | First ImpressionsSo clean, looks new, needed for months, helped Alot, thanks for being in the area!
Peggy S | Overall ExperienceStaff was extremely friendly and helpful
timothy b | First ImpressionsThe only thing I could never figure out was how not to set the alarm off when I went to my unit other then that it was great know that my items was secure thank you for all that you do
John J | Overall ExperienceWell managed, tidy, friendly. Best I’ve used.
kenneth w | Overall ExperienceVery happy!
JOHN N | Overall ExperienceWhen I was past due by a few days employees would call family on my account looking for me. Pretty annoying and to much.
ANDREW M | Overall ExperienceBecause of my ex boyfriend (whom I have a restraining order on) they tried to tell me I only had 30 mins to get my stuff out
Tamara M | Overall ExperienceI have used this faciallty several times and recommened my sister to use it she still has several ynits. Staff is always nices and helpful. Very clean wouldnt go anywhere else.
Ruby a | Overall ExperienceGreat customer service. Very kind and helpful on move-in day.
Tasha S | First ImpressionsI am a repeat customer. Usually, I only need use of your moving truck. I have had a couple short term storage use. Although this last experience was a long term storage rental. I would like to personally Thank Shara. Uhaul Westside Richmond IN, 47374. She was always helpful and professional . She was very understandable about my financial situation. I am retired and living on a single check per month. My move in date was on the 26th of the month. Therefore, my payment was due on the 26th of each month. Every month when I called her on the Sunday before the 26 date of every month. She always remembered me. Most importantly as long as I made that call on or before the due date, she graciously, didn't charge me the late fee. Of course I made my payment on the 3rd of each month. That is when I got my payment. I never was made to feel embarrassed of my situation. Most appreciately, I was never charged the extra late fee. Shara automatically understand that I needed every cent to get by. I have been a professional, a business owner and a youth coach in our community. I believe strongly in professionalism and hard work. I also understand that a company survives at its very best when given high quality standards for the customer. That alone will keep customers walking in your door. It is also the very best advertisement, that doesn't cost the Big $$.! I want to thank the uhaul staff again for many years of great service. And again thank you Shara, for all your hard work and your outstanding service. Teresa Ullery Teresaullery09@gmail.com 765-407-9722
Teresa U | Overall ExperienceHe was very attentive and patient. I brought my friend there and she is very detailed and asked a lot of questions. We were probably there an hour but he was real patient with her and answered her with knowledge and confidence.
Julie c | First ImpressionsSarah is the owner of this uhal she's amazing. Staff was well trained always willing to help. If I ever need to rent a storage unit again I would choose this one. You would Not go wrong by renting here. West side of Richmond Indiana
shelley m | Overall ExperienceGenial
JULIAN S | First ImpressionsEveryone was friendly. I never felt rushed while things were explained to me. All my questions were answered, even when I asked for clarifications .
PAUL R | First ImpressionsHands down the BEST Uhaul storage I have ever used. Staff is top notch, good people, helpful, courteous, and work hard to make it a good experience. And it is its own building dedicated to storage and rentals. Not stuck next to some barely lit sketchy gas station or old pizza hut for a change :-) If I ever need another unit they are the ONLY place I will go. You won't regret it!!!
Jon M | Overall Experiencefloor was wet in the unit, but staff was nice and helpful
Samuel R | Online Move InGreg was so kind and helpful!
kristin d | Overall ExperienceI was not given much information in regards to disabling the alarm, what the code is for, etc. These are things I figured out on my own and would not have been a big deal if I was not treated like I was stupid over an error within the app that affected my truck rental and was then talked down to by employees
Alyce R | Online Move InMaxwell was very professional and helpful
SHEILA H | Overall ExperienceFor short term- summer use for my college student- this was perfect
kathryn w | Overall ExperienceI couldn't have been more pleased with the service and convince. Kept very clean
edward d | Overall ExperienceCompletely ruined a couch after stating no mold or issues would happened . Then told staff and they acted like they could care less . Even though couch was 7 months old . Sara was the only thing close to help you guys had in facility.
chyenne p | Overall ExperienceThe owner of this business was very rude on different occasions and was never apologetic.
Amy B | Overall ExperienceThe staff are pretty rude there !
India E | Overall ExperienceIt would just be nice if there were accidents from inside to be able to get to unit better. I am handicapped and it was a real pain
Vickie M | Online Move InMy items were safe and secure.
Sharron B | Overall Experience