Customer Reviews for U-Haul Moving & Storage of Richfield

293 comentarios

1080 S Hwy 118   Richfield, UT 84701

(435) 201-6255

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.

Servicios en esta ubicación:

Contáctanos

(435) 201-6255

1080 S Hwy 118
Richfield, UT 84701

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 5:00 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

gregg t.  |  Overall Experience 
Clasificación:
5.0

Excellent customer service

JONATHON N. 
Clasificación:
5.0

All the employees were very willful and very nice. Even the manager. I was very happy with them and the way they treated me. I would recommend and use them again.

Angelo N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

I utilized trucks, trailers and storage facilities at the Richfield location. I interacted with 6 of the 8 employees all of which were kind, helpful and made sure I had everything I needed.

EMILIE R. 
Clasificación:
4.0

Easy and willing to work with you

dan s.  |  First Impressions 
Clasificación:
5.0

I was very happy with the service. And the extra effort from the staff A+

Duffy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Calvin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

terry B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard B. 
Clasificación:
5.0

Very professional and representation was over the top, they had the extra straps needed to tie down the vehical on the transport because of the over sized jeep tires, the trailer was a dream to pull with my 2500 duramax no issues whatsoever, once at my destination called the 1-800 they directed my to a drop location that was closed, I was instructed to drop anyways take pictures of the trailer, the next day received confirmation all was good, definitely when it comes to trailer transport don't look further than U haul! 10 stars in my book!

Jim Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

LeeAnn B. 
Clasificación:
3.0

I would recommend cleaning the vehicles before providing them to customers, especially during a pandemic. The truck was filthy and stunk, I had to ask the employee to wipe the spills out of the cup holder before I left. I found chips under the seat and I didn't eat any chips during this trip.

Jessica B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tracy L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angelo N. 
Clasificación:
5.0

Good service, helpful agents.

MaryEllen C. 
Clasificación:
4.0

Wrong address of location was put in but the people in Chandler wonderful to work with and everything worked out wonderful

Terri C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris P. 
Clasificación:
5.0

Everything was great. Clean and courteous. Very helpful. And friendly.

Candice P. 
Clasificación:
3.0

We are very upset. We had to pay another month. We were getting our stuff out in a few days. The person behind the counter said don't worry we will pro rate it: we got our stuff out and the person behind the counter said we don't do that. We are not very happy having to pay a full month when we only used it a day or 2 into the month

JEAN H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor Felix E.  |  First Impressions 
Clasificación:
3.0

Your sales lady was one of the nicest people I've dealt with in a long time. Very kind,polite, helpful. She deserves a gold star. Gracias.

John H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amber N. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARS H. 
Clasificación:
5.0

Zack was very friendly and helpful with my unit and equipment return. Thank you so much for your understanding

Crystal W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve R. 
Clasificación:
5.0

Really beautiful facility, well maintained, staff is very nice 👍.

Darcey T.  |  First Impressions 
Clasificación:
5.0

Jamie was very helpful.

trevin Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
5.0

The facility is clean and well-maintained. My customer service representative was very kind, patient and helpful. She carried a heavy package of boxes to my car for me and walked me to my unit to show me how everything worked. Her care was greatly appreciated.

Cathleen M.  |  First Impressions 
Clasificación:
5.0

As always: Excellent and quick service, keep up the good work

Lex L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEAN H.  |  First Impressions 
Clasificación:
5.0

The trailer was older but seemed to have been maintained. It towed very well.

Troy M. 
Clasificación:
5.0

Gracias 

john R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Khristine P. 
Clasificación:
5.0

El cliente no dejó un comentario.

PEGGY N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amber C. 
Clasificación:
5.0

Best storage place we have ever used! We have been in dozens of places…this is #1. Super well managed, nice people, clean and easy to use!

Peter J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harvey J. 
Clasificación:
1.0

I was charged extra mileage for delivery of your truck to a different city which I see as I was helping you. I don't care what your estimate mileage is, charging me a couple bucks and not giving me a discount for returning it 2 days early? I have used only U-Haul for years except when I could not get a rental. IF there is a Next time deliver your own truck!

Mack B. 
Clasificación:
5.0

U Haul associate went above and beyond to help us with rental unit and questions we had

HOWARD P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Leonard S. 
Clasificación:
5.0

When we arrived to move in at our new location, the residence was not ready for us. We contacted uhaul and they agreed to let us keep the truck for one more day. This saved us from moving everything to storage for a day then Back into another truck. Saved the day for us again.

MITCHELL T. 
Clasificación:
5.0

this guy was great!

Reid H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ann B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffrey R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lana W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

NOLAN P. 
Clasificación:
5.0

Joan and staff were so friendly and professional… The entire process ended up being so much easier than I had originally anticipated! THANK YOU!!! :D

Tracy L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Chanelle S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shane B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Judith D. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA H.  |  Overall Experience 
Clasificación:
5.0

That was the fastest experience getting a storage unit I've ever had !!! So knowledgeable and helpful to help us find the size we needed !! The facility is so clean ( there was someone cleaning while we moved in). Thanks for an amazing experience

wade h.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Leo R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC G. 
Clasificación:
5.0

Super easy, safe facility, good location, updated technology. Smart and effortlessly efficient staff!

Alyssa G.  |  First Impressions 
Clasificación:
5.0

Excellent store, great people.

Justin D. 
Clasificación:
5.0

Very helpful

Mary Ellen C. 
Clasificación:
5.0

Nothing! It was an amazing experience today. Joan was lovely.

Leslie M. 
Clasificación:
5.0

Great service and at short notice, thank you

Nathan H. 
Clasificación:
5.0

One of best U-Haul businesses I ever have experience. They have Excellent packing and moving supplies.

Peter B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ANDREA M. 
Clasificación:
4.0

Stop changing the price on a reservation when the date needed changes

Donald R. 
Clasificación:
5.0

Everything was easy. Quick in and out and a great rate.

Justin D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Matthew O. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD I. 
Clasificación:
1.0

The facility its self was great. Employees are ridiculously pathetic. It appears the manager is embezzling money or something very fishy is going on there.. even with proof that all payments were made, I was continuously charged late fees even if payment were received on due date or before due I was charged $30 in late fees monthly. On top of a lein because I refused to pay the last 2 months when I had realized, I had been charged $30 every month for almost year and payments were not posted... I talked to corporate when, our local llady Joan turbed into royal Beast after bringing it to her attention I was aware of what was happening. I continue to fight with daily 4 for months her running my card without authorization several times put in my bank account in the negative and talks to me a whole bunch of overdraft fees which is only hurting my credit. when I done nothing to deserve it she needs to be investigated and she needs to be investigated her name is Joan in Richfield Utah. Because of that woman I no longer with you uhaul. and I will not say one positive thing about it to anyone. this is a very small town and sink or swim it's all word-of-mouth, here at the business lives or not. And I'm pretty sure I'm not the only one she's got. I ended up paying over $350 to get my stuff out of there which was less than she was requesting. She wanted over 500 but settled for 350 via 3rd party. In all honesty I should take this to court and fight it and have her prosecuted for unlawful transactions of the financial card because she ran it without permission uncountable times in fact several times the same day. After I had specifically talkin to her uncountable times about removing my card number and no longer forcing payments without my permission. I should have bought it instead of hate it but I wanted my stuff and I want it gone I'm sick of the drama I just said she's going to do this to somebody else

Misty W.  |  First Impressions 
Clasificación:
5.0

Provide outside trash receptacles for the customer to use during cleaning at turn-in. I appreciate favorably the broom that was provided. (Richfield location). People were all great.........

Thomas G. 
Clasificación:
5.0

Excellent customer service. Thanx.

Tracy L. 
Clasificación:
5.0

It was by far the best storage unit I have rented

BRENT B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald L. 
Clasificación:
5.0

We had a great experience! Customer service was awesome!!!

Clay J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keven C.  |  First Impressions 
Clasificación:
5.0

We did notice half of the marker lights not working. a tye down ring on front right side would be helpful.

Keven C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ericka V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RANDALL J. 
Clasificación:
1.0

Still waiting to hear back from customer service team about our experience

Luis M. 
Clasificación:
5.0

The personal we're very thoughtful, and attentive to my needs. Would use again

Richard S. 
Clasificación:
5.0

The staff was real friendly & helpful . easy access clean unit very happy. If I ever need a storage unit i'm going to uhaul.

kevin g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry O.  |  Overall Experience 
Clasificación:
4.0

interior of the cab hadn't been cleaned real well. there was spilled soda in the cup holder. blankets and a dolly are automatically included which could serve as a bonus but they were both in the way. I could take the dolly out but the bracket was in the way. The blankets cannot be removed unless you break a seal on the zipper and if you break the seal you are charged $10. We had no choice but to break the seal and remove the blankets because we needed that space, we did not use the blankets. I love U-haul trucks, they have so many great features, just really wish this truck didn't include the dolly and blankets.

Dustin D. 
Clasificación:
5.0

Nada

donn S. 
Clasificación:
5.0

This place is fantastic....they should teach the world how to do business! Lovely clean, decorated bathrooms are better than the hotel!!! Super helpful people...everything perfect!!!!

Janet J.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Brian W. 
Clasificación:
2.0

Way to expensive and you had to go clear around the building after hours to get in

dustin u.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dustin D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hayley B. 
Clasificación:
5.0

This U-haul business is a great asset to our community. Excellent friendly service is their standard.

Kip H. 
Clasificación:
5.0

Excellent customer service

Jimmie J. 
Clasificación:
5.0

Only 1 complaint-I had a 180 mile detour because of a road closure and this ate up my mileage allowance so I had to pay extra mileage.

TIM E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne G. 
Clasificación:
5.0

A+ experience. The trailer worked great for my family and I, and Joan offered excellent customer service. Gracias

Coltin W. 
Clasificación:
5.0

The woman in charge and the male employee were exceptional! They made things work, overcoming issues with hitch size, etc. I can not commend them enoufh. They deserve a raise for how effective and efficient they are.

Raymond C. 
Clasificación:
4.0

El cliente no dejó un comentario.

RYAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL J. 
Clasificación:
4.0

The person at the desk was pleasant, helpful, and professional. I am impressed with the size and scope of the facility. Have since stored some items, easy access, comforting with security.

James B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

EUGENE G.  |  First Impressions 
Clasificación:
5.0

It's not often that I am impressed with the operation of a business. It was a pleasant surprise that the local Uhaul was very well run!

William P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARTIN C. 
Clasificación:
5.0

We had to pick up our 26' truck in St George Utah and had reserved a car dolly as a package. St. George did have a car dolly when we arrived to pick up the truck. I called the Richfield Utah office and they reserved a dolly for us which we picked up on our way yo Manti. They called someone and got us the package price instead of charging us the full price of an additional rental.

Juan B. 
Clasificación:
5.0

Great Staff, Great facility

Terri S.  |  First Impressions 
Clasificación:
5.0

The staff was very helpful choosing the correct size of storage unit. The representative at the location I brought my belongings to, was very kind and knowledgeable in her position with the company. Acceptional clean facility and great access to moving supplies and equipment.

Ann B.  |  First Impressions 
Clasificación:
3.0

I rented a trailer at the end of the business day on Friday, returned it on Saturday after they'd closed. But they closed less than 24 hours from the time I rented (they close earlier on Saturday). They tacked on a 20 after hours fee. I've never had to pay this before, and I'll try to avoid this location in the future because of it. Note that at the time of rental when the clerk asked if I'd be returning it the next day, I told her "well certainly before you open on Sunday." She never said anything about an after-hours charge.

Kirt C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin J. 
Clasificación:
5.0

Loading the unit took little longer then I expected. The staff was so nice they even got a bowl of water for my puppy! Nice & friendly highly recommend

Taston M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

shalisse m.  |  Overall Experience 
Clasificación:
5.0

Jaime was very nice and really helpful in explaining the differences in online versus the actual facility.

Sara C.  |  First Impressions 
Clasificación:
4.0

Make sure when the customer asks you about the height inside the truck, you actually measure it. Was told the height was 96" when it was actually 86"

Barbara J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Whitney J. 
Clasificación:
2.0

Wanted a 26 footer for a 6 hour move told it was reserved but never left lot and charged me 57 dollars more for mileage which would not have happened with bigger truck had to make two trips instead of one uhaul use to be a good company would not recommend to anyone anytime soon very disappointed with my experience…….

Jerry C. 
Clasificación:
5.0

Zackary installed my hitch and he did a fabulous job!

Cynthia W. 
Clasificación:
5.0

The manager for the Richfield, Utah, U Haul was really nice. She treats you like a friend, and made the whole process very smooth and easy. I was impressed by the cleanliness and good nature of the people at this location.

CECILIA S. 
Clasificación:
5.0

Wonderful facility and very helpful staff

Thomas J. 
Clasificación:
5.0

Good professional service, staff knew and understood what they were doing

Alexis L. 
Clasificación:
5.0

The lady that helped me was fantastic great customer service!

Joshua T. 
Clasificación:
5.0

It was awesome.

Jonathan M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

ASHLEY P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

BRYAN KEITH B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Golden O. 
Clasificación:
5.0

You have the nicest crew working in Richfield, UT. Joan was the biggest help for us. She gave us a few extra days to get the U-box back up to their store which is just beautiful. I rented the box in Santa Rosa, Ca and there is no comparison to the customer service in Utah. Thank you so much, Debbie M.

Deborah M. 
Clasificación:
5.0

Great customer service. Jamie was extremely helpful and friendly.

Amber C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Haulsey L. 
Clasificación:
4.0

Have the trucks dropped off full of fuel. No smoking in trucks.

Brent U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trevor O. 
Clasificación:
4.0

make sure its hitched good

Theron N. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENT U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamilyn G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerald W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jody H. 
Clasificación:
5.0

THEY WERE GREAT TO WORK WITH .... BIGGEST THING WAS UHAUL CUSTOMER SERVICE WORKED WITH ME TO FIT MY NEEDS IN A TRAILER USEAGE !!!

Gary H. 
Clasificación:
5.0

El cliente no dejó un comentario.

stan c.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Terri P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessie G.  |  First Impressions 
Clasificación:
5.0

a first time experience doing business w/U-Haul...from driving the truck to using the storage facility was an excellent service...

ROBERT J.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JASON G.  |  Overall Experience 
Clasificación:
5.0

Great place for storage. Easy and convenient. Staff were great.

Wendi S.  |  Overall Experience 
Clasificación:
5.0

The stall was very helpful and signed me up quickly

BRENT B.  |  First Impressions 
Clasificación:
5.0

A very clean and professionally run location.

Tim T.  |  Overall Experience 
Clasificación:
3.0

I was incorrectly charged for the first month, when it was supposed to be free. Lady at store said she'd fix next month. So I hope that it's taken care of. Otherwise everything was fantastic, beyond computer error. Thanks, Alyssa Gentry

Alyssa G.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiamoa P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter B.  |  First Impressions 
Clasificación:
5.0

Friendly service, brand new storage unit.

Tim T.  |  First Impressions 
Clasificación:
5.0

The employee that I talked to on the phone went above and beyond. I wish I could remember her name but I'm not near my notes. She was wonderful.

becky h.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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