Comentarios de los clientes para U-Haul Moving & Storage of Richfield

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Richfield

Clasificación general:

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Sarah M.
Clasificación:

Very nice and helpful.

JASON G. | Overall Experience |
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El cliente no dejó un comentario.

Ross M.
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El cliente no dejó un comentario.

Matthew H.
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Awesome customer service, vehicle was perfect. Very happy

Con R.
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Best U-Haul facility I have dealt with in the past several years.

Michael S.
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El cliente no dejó un comentario.

Craig P.
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I did not receive the truck I reserved, and it required me to make multiple trips costing more in fuel and nearly tripling my mileage. Very disappointing and discouraging. I was told there were multiple calls to inform me, I have no record in my call logs. Truck operated well.

Jesse W.
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Everything was great

Wendi S. | Overall Experience |
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Great place for storage. Easy and convenient. Staff were great.

Neal B.
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El cliente no dejó un comentario.

rachel M.
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El cliente no dejó un comentario.

Steve R.
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Was not impressed with overall service and still don't understand how i was billed.

Christopher H.
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Truck needed washing but I know inventory is low and I was happy to have the truck. Thanks

Brian J.
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We dropped the truck off at night and the phone app would not pick up the location, so we just had to leave the truck. The clerk was able to check it in the next day, but did not tell us there had been any additional charges when we called to make sure everything was okay. It is very frustrating to be charged extra money for mileage when you had to make an 80 mile round trip drive just to pick up the truck because neither of the ones you tried to reserve were actually available the morning of your reservation. We have dealt with other truck rental places that are more considerate when they do not fulfill their end of the contract.

Tyson W.
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El cliente no dejó un comentario.

Robert T.
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Reserve your truck in advance...they seem to be in high demand.

Mingyuan L.
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El cliente no dejó un comentario.

KENNETH J.
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El cliente no dejó un comentario.

Robert G.
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El cliente no dejó un comentario.

Benjamin H.
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El cliente no dejó un comentario.

Phillip S.
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El cliente no dejó un comentario.

DAVID C.
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El cliente no dejó un comentario.

Edward M.
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El cliente no dejó un comentario.

Linda T.
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El cliente no dejó un comentario.

Linda T.
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El cliente no dejó un comentario.

James W.
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Nothing, the service was great.

Allen C.
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El cliente no dejó un comentario.

Robert H.
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El cliente no dejó un comentario.

BRENT B. | First Impressions |
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The stall was very helpful and signed me up quickly

Tim T. | Overall Experience |
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A very clean and professionally run location.

Duane B.
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Great to work with, store is neat and well stocked with supplies I never knew I needed.

Peter R.
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Customer service in Richfield was beyond reproach. Everyone there was very helpful, friendly and accommodating. I asked to have a 20' truck available on thurs., then called and said I wouldn't be able to pick it up until sat. morning.... they called me on weds, said they got the truck there for me and I could pick it up whenever it was convenient for me:) .. which I ended up picking up on fri evening. Everything the Richfield store did for me was above and beyond expectation, more than professional, and they said if I needed extra storage space, which I still may need, they would provide a free month! .. Incredible!

Jeff R.
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El cliente no dejó un comentario.

phillip S.
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El cliente no dejó un comentario.

Jeff R.
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El cliente no dejó un comentario.

Dale C.
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I had to have my father in law pick it up due to Uhaul not having our truck size at the correct location last minute. Uhaul was wonderful though with helping make other accommodations and adding appropriate miles to the allotted miles for the extra trip. Easy to work with and friendly. Thanks

DENT S.
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El cliente no dejó un comentario.

Alyssa G. | Online Move In |
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I was incorrectly charged for the first month, when it was supposed to be free. Lady at store said she'd fix next month. So I hope that it's taken care of. Otherwise everything was fantastic, beyond computer error. Thanks, Alyssa Gentry

Jessica M.
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El cliente no dejó un comentario.

Corey H.
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El cliente no dejó un comentario.

KRISTA R.
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I was charged $14 for something I have no idea about. My gas was on the line and I drove straight there so I dont understand why i still got charged extra. I was told by the guy that I was all good then look on my account and charged extra. Also had a bad experience in the past. Highly dont recommend.

Christine S.
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El cliente no dejó un comentario.

Anthony R.
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Professional, fast ,friendly service.

Jack W.
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El cliente no dejó un comentario.

Tiamoa P. | First Impressions |
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El cliente no dejó un comentario.

Mitzi L.
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El cliente no dejó un comentario.

KIRT C.
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I asked why 4x7 utility trailers are not available at this location, when the prior vendor (recent) had them. The manager explained that they are a corporate site, not a neighborhood store, and that therefore they do not control their rental inventory. That size trailer is no longer available in this county, and frankly, I resent being stuck with more expensive equipment that often is less suited to my needs.

Roger R.
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El cliente no dejó un comentario.

Joshua C.
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El cliente no dejó un comentario.

Peter B. | First Impressions |
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El cliente no dejó un comentario.

Michael C.
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El cliente no dejó un comentario.

Susan W.
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El cliente no dejó un comentario.

Eric L.
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El cliente no dejó un comentario.

Petora S.
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El cliente no dejó un comentario.

Tim T. | First Impressions |
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Friendly service, brand new storage unit.

becky h. | First Impressions |
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The employee that I talked to on the phone went above and beyond. I wish I could remember her name but I’m not near my notes. She was wonderful.

Doug W.
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El cliente no dejó un comentario.

Jan M.
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El cliente no dejó un comentario.

JJ K.
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El cliente no dejó un comentario.

Melissa W.
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I was very impressed with the owner and manager. They were overly helpful and made my experience renting a trailer quick and easy.

Colton P.
Clasificación:

more employees

PATRICIA L.
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El cliente no dejó un comentario.

Steven F.
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Staff wasn't super friendly, but friendly enough and helped me check my equipment back in

David Elton M.
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El cliente no dejó un comentario.

Christy C.
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We waited 2 hours for someone to show us how to hook up our 26' truck to an Auto Tow & how to secure our car to the Auto Tow. The gal working was really nice but nobody was scheduled who knew how to hook up any equipment.

David H.
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Excellent service by outstanding employees. Thank you for being there for us and especially for the ability to rent a truck after hours on-line, that was a big help!

Debra T.
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This location helped me very much when my car broke down with my 94 year old mother in it. They were quick to help me over the entire stressful situation. They were awesome!!!!!

Wendie N.
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El cliente no dejó un comentario.

Jeanne K.
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El cliente no dejó un comentario.

William H.
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It's not the location, it was the experience. It's as time consuming as renting a car—and as much of a headache. It would have been similar at any UHaul location. They specifically told me I had 48 hours, then because richfield UHaul closed at 5, my 48 hours no longer applied. My rental started at 5:50pm but I had to have it back by 5 pm, which really did cut into my time. I had it back at 5:15 but because it was closed I was charged a convenience fee for not using the app. What?! Certainly not a convenience for me. I had to take the trailer off the hitch myself, figure out where the return box was, just to be told that I had to return through the app that was difficult to use. Not a convenience. So I called in the get the fee taken off to be told I had to wait 3 days for someone to contact me. From the national hotline, not the local store. The customer service rep did finally contact the richfield manager, who said I didn't have it back by 5:15, and that's when I got upset. I told the service rep that I did indeed have the trailer back and that the richfield manager should check the security cameras. So the rep called her back and...their cameras weren't even working so she had no idea about when I did or didn't get it back!! My money was finally refunded. But this experience was not a good one. Frustrating to say the least.

Jon C.
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Richfield uhaul is outstanding great folks to work with... I wish all businesses were as great to work with...

Jesika M.
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El cliente no dejó un comentario.

Jayden S.
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I have dealt with the Uhaul Richfield location twice and it has been problematic both times!

Blake N.
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El cliente no dejó un comentario.

Celeste H.
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El cliente no dejó un comentario.

Robin S.
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El cliente no dejó un comentario.

annette P.
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El cliente no dejó un comentario.

Gail P.
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El cliente no dejó un comentario.

Fred J R.
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El cliente no dejó un comentario.

Royce P.
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When buying boxes it states we buy back what you don't need in the way of boxes. You must have your receipt or they cannot take them back. You might want to put that on your box advertising

annette P.
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El cliente no dejó un comentario.

Daniel S.
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It was fine

Joshua M.
Clasificación:

Joan was so helpful and guided me through everything so well. She's an asset to your company.

Bruce W.
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El cliente no dejó un comentario.

Daniel L.
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El cliente no dejó un comentario.

Kristin R.
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El cliente no dejó un comentario.

Milton J.
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El cliente no dejó un comentario.

George L.
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Awesome help and very friendly ??

Jason F.
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Check Fluid levels. Windshield wiper fluid completely dry. Further inspection reveled hose had become disconnected.

George L.
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El cliente no dejó un comentario.

Nesya C.
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El cliente no dejó un comentario.

David H.
Clasificación:

Excellent fast and professional service. Once the construction of the storage facility is completed I will return to have a hitch installed.

Derald J.
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El cliente no dejó un comentario.

Reed B.
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El cliente no dejó un comentario.

Kara J.
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El cliente no dejó un comentario.

Robert H.
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El cliente no dejó un comentario.

Derald J.
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El cliente no dejó un comentario.

Randy M.
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El cliente no dejó un comentario.

Joseph W.
Clasificación:

El cliente no dejó un comentario.

Valerie R.
Clasificación:

I used this u-haul location because despite the fact I'd made a reservation 5 weeks before the needed date, the Loa location did not have a truck for me. I live in a remote area, lots of logistics went into the prep for this move and 2 days before the move I got a message that the truck was not available. Not the Loa dealer's fault - and U-haul never called to assist me in finding another truck. Thanks goodness the ladies in Richfield could help me but it delayed the move a full day due to many extra miles and hours of driving - and was a bit more expensive as well. Bad form U-haul.

Kaye W.
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El cliente no dejó un comentario.

David K.
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El cliente no dejó un comentario.

Dale E.
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El cliente no dejó un comentario.

Marvin C.
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The staff and manager have been excellent. I have rented three trucks from this site in as many months and they have been awesome.

Aaron J.
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El cliente no dejó un comentario.

Bobby L.
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El cliente no dejó un comentario.

Michael O.
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El cliente no dejó un comentario.

Valerie J.
Clasificación:

1) Get a better internet setup. The poor guy was there all alone trying to solve the problem with connection with the manager on his cell phone because the phones are connected via the internet also. 2) Train your people how to do the contacts for customers old school. I was an hour late getting my truck because of the internet and the guy had no idea how to do it by paper.

Dean C.
Clasificación:

El cliente no dejó un comentario.

No se han enviado comentarios para esta ubicación.

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