The storage unit was full of someone else's things when we arrived on the property. There was no property manager on duty, as the office has been closed. When I called U-Haul for assistance, I was placed on hold and my call was transferred out of state. I had to wait at the storage facility for over 1.5 hours with a full moving van and moving crew. Since then I have tried to contact U-Haul for assistance and I have not been able to reach a live person in my geographical area.
Amanda M. | Online Move InCustomer Reviews for U-Haul Moving & Storage of Research Triangle
Testimonials From Recent Customers
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Quick and easy!
Whitney S. | Online Move InThe place we're my unit is does not have a site rep. Thesite that you have to go to, to get your unit assigned is a ong way from actual unit itself. Not convenient for the customer.
Jamie W. | First ImpressionsNada, todo bien
BRETT B. | Overall ExperienceI received excellent and friendly customer service from Derrick, the manager, when I rented this storage facility on Sedwick and from his store on 2422 East US HWY 70 in Durham. He was professional and curteous and always made time to answer any questions or concerns I had. I would highly recommend this storage unit and the Uhaul facility he manages.
Catherine A. | Overall ExperienceI will tell everybody how good a service I got
TIMOTHY Z. | First ImpressionsTook a while to process move out request
ANH N. | Overall ExperienceGreat service. Remaining information better class. Can sky will do better
PHYLLIS D. | First ImpressionsTHE STAFF ON SITE WAS VERY HELPFUL HOWEVER THEY DID NOT HAVE ANY STORAGE AVAILABLE FOR THE SIZE I RESERVED AT THE LOCATION I RESERVED IT AT. I DO NOT UNDERSTAND WHY UHAUL ALLOWED ME TO MAKE A RESERVATION THAT CAN NOT BE FULFILLED. I NOW HAVE TO DRIVE FURTHER AWAY AND PAY $40 MORE PER MONTH INSTEAD AT A DIFFERENT UHAUL LOCATION
christopher c. | First ImpressionsFree lock not left in unit as expected.
Laverne G. | Online Move InOne problem was there was no one at the office, only a phone number. Only went with someone because one of the sliding doors was shot and the glass door was shattered. They need someone there. Have u haul security check it or the police. I was nervous going there. It is hard to keep any place safe now.
Eunice F. | Overall ExperienceThe GM Brandy responded quickly to me.
Eunice F. | First ImpressionsWe love the storage unit - we feel like our property is safe. Gracias
ROHENA M. | First Impressions