Took a little while checking in. Staff was very pleasant and worked diligently to get everyone checked in as fast as the could. Drop off was easy!!
Rick O.Customer Reviews for U-Haul Moving & Storage of Rapid City
Testimonials From Recent Customers
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Was charged way too much the cashier told us it was rented until Saturday and when we returned it we were told it was until Friday and the charge went from 214.00 and we had to pay 274.00 when we dropped it off also we asked for a dolly and we had to go back after one so we are not happy
Marie J.Friendly despite being busy.
Carl P.Satisfied!!
Dan L.Very friendly and helpful!!
frank M.Nothing.
Bruce B.We drove in some rain and water leaked into the front of the trailer staining our mattress.
Kyle W.Great service ! Great people ! Great store ! Very professional and courteous even helped when my own running lights didn't work after I returned the equipment would recommend that everyone visit this store and see what excellent people you have their so they can see what excellence looks like !!!! Good Job people !! may you all be blessed in abundance
Tosh P.Heck in was quick and easy.
BONNIE S.The assistant manager, I believe it was Tammy, was very helpful when we returned our trailer after hours! Thank you, Tammy for being there and helping when my dad returned the trailer to your location. We appreciate you being there and going above and beyond!
Tracy B.In town rates are ridiculous, too expensive to use for less than 2 hours. Will not use again for in town trips.
Gregory B.Serious false advertisement on prices of the trucks went in to rent the 29.99 truck and left paying 109.00
Erasmo B.There was a lot of redundancy more information from my first calls to a central answering service to the local location on my identification credit card information. My contact information was requested at least four different times
William G.Couldn't have been any easier A++
Joe G.It was an excellent experience. They were very polite and helpful and courteous. I would recommend them to everyone family and friends etc.
isaac W.Excellent service
Karen M.Awesome employees. Very helpful.
Eric M.Trailer license plate appears to have expired in 2012. Charged for 2 days because they didn't checknthe rental in at time of return. Chrged for insurance after I declined on app and in person.
Richard C.Mr McCauley and his staff were awesome. They were dealing with some very rude customers, but handled things professionally and politely. I really appreciate their very hard work
Dana P.It's fine.
Bruce R.Pickup and Communication in Scottsdale was TERRIBLE! Spent an hour on phone designating pickup date time. Upon arrival- NO UBOX had been scheduled. Whole experience in Scottsdale sucked- money wise, time wise, has wise. Very POOR experience.
Cheryl F.The person who facilitated my transaction failed to inform me where to give back the keys when i return it after office hours that i will still have to call uhaul. Otherwise he is courteous and professional.
EVELYN SOFIA G.I rented the car hauler for a new Ford Bronco. I put the details to make sure the trailer would work for this vehicle before hand. The ford Bronco is to wide for the car trailer. The data base needs to be updated for this. I had to make a second trip of 600 miles because of this.
Branndon K.I returned the Uhaul a day earlier and I did not get that refunded. The truck was very helpful to move.
Donavan S.We had to back out because the lot was all jammed up with cars and trailers, but we were in and out pretty quickly.
Taylor H.The truck was not where the map said it was. The cardboard window Shield was still up making me believe that was not my truck. Could not reach anyone at the one 800 number. I asked for a box of paper. I even called to verify. There was no paper on the track. It was a frustrating experience to find the track and not having what I asked for on the track. Other than that everything was good
Allyson B.After confirmation that I would have a trailer on my reserved date, I arrived to find out there was no trailer available, unless I drove back from the city I came from. A truck just happened to show up to return a trailer early as we tried to find a new trailer. When hooking up the trailer, I was asked if I planned to drive the trailer at night. This question was odd until I realized that the lights didnt work properly. They would randomly cut in and out. The location was packed, the service was slow and the attitude of the employees was generally annoyed to have to be helping anyone.
Dan L.When we returned to check in the van, there was NO ONE to take care of us. The entire store was empty. One of the other people waiting spotted all there staff outside taking a smoking break TOGETHER! Not good!
Sharon R.Over priced for one day use
Christina C.Gracias.
David S.Lower mileage costs
DONOVAN W.The staff at this store go above and beyond to help you.
Joe C.Truck was dirty. The floor particularly awful due to some black covering that ended up on the furniture footprint. The dark chalking black material ended up on new flooring.
robert H.Get more help !!
Dennis C.Bob & staff were great
Bruce W.Have a driver ready. Lol. Trip was great, no problems other than traffic & amount of miles.
Constance E.Very good
Brenda D.Needed to be washed and there were empty boxes in back and seats needed vacuuming. Rated location average because of road construction.
Clinton J.Very Busy store. Maybe have 1 more person at the front desk? Otherwise the staff here was great!!
Paul S.Fast, efficient and friendly
James U.The lot is tight to drive in after road construction make the city give some of it back.
James E.Like everywhere else, you were short-staffed so the waiting was a bit long. However, the employees were upbeat and pleasant even being short-staffed.
TODD G.Far exceeded my highest expectations.
Martin W. | Overall ExperienceDue to banking error, my payment was not made by the bank, resulting in unneeded stress. I went, with proof in hand, to plead my case. The late fee was removed, and my services continued. Evidently, I am not the only person with issues at WF. I thank Tammy for her patience. She's a gem.
angela m. | First ImpressionsI can't say enough about Uhaul in Boise, Idaho and Rapid City, South Dakota. I had an issue causing my one way move be delayed by several days in Boise. They locked up for me and I was able to go locate the truck and simply go about my trip. I was so worried but all was well and no extra fees. Thank you for making sure all was okay.
Erin V. | First ImpressionsThe employee that helped me yesterday was very courteous and helpful. He did a good job.
Anna B. | First ImpressionsThe Staff at this location we're so nice and helpful. Morgan, Tami and a few others gave top notch Customer Service. I highly recommend them and would give them 10 Stars if I could. Sincerely NS
Natile s. | First ImpressionsGood people good service Green Building nice place enough said
Daniel B. | First ImpressionsVery helpful & friendly staff. Impressed with security measures. Facility is very clean & we'll maintained. Super convenient.
Michele C. | First ImpressionsThe person who helped me switch from one unit to another was courteous, friendly and a pleasure to do business with
Lory S. | Online Move InThank you so much for being open a day after Xmas and for Morgan Lewandowski making feel so reassured and comfortable with the move in.
dayna f. | First ImpressionsSome one couldve scooped the snow from loading dock was slippery and dangerous !!! Doors to get to ramp have no hold open feature Very difficult to move item in with doors not staying open I used bungee straps eventually Thank you
David H. | First ImpressionsWe wouldn't use any other! Thank you very much,your greatly appreciated !
GERALDINE B. | First ImpressionsThis U-Haul location went above and beyond my expectations! The staff couldn't be more helpful and friendly. Even though it was always super busy, I was greeted right away and had little to no wait time. Props to the Manager, I've never seen anyone handle irrational customers and crazy situations so well !!
Renee D. | Overall ExperienceExpensive
Valarie B. | Overall ExperienceThe unit was too small, so after leaving I decided against the 5x10 storage unit. Which also meant that I returned the trailer that I rented early too. Just less space than what I needed.
Jerry A. | First ImpressionsBest customer service and help ever!
David F. | First ImpressionsYour phone number you have on the sign up page is wrong.
laura t. | First ImpressionsThese Guys are incredible!!! Super helpful.
Renee D. | First ImpressionsGreat people working here. Very nice.
scott a. | Overall ExperienceWish they were not loosing their outdoor storage
Francis D. | Overall ExperienceI think your storage rates a rather high and I really couldn’t afford to keep my things there any longer
jeanne V. | Overall ExperienceI appreciate that the GM's number was posted for after hours issues.
Adam C. | Online Move InMorgan is one Amazing young women❤️❤️
Elizabeth G. | First ImpressionsKind, courteous and helpful staff!
Kyle G. | Overall ExperienceIt is full of customers. Not any units left for new customers, although quite a large facility.
Dorthy J. | First ImpressionsMorgan was very helpful
Michael J. | First ImpressionsI was booking online and had a question on the RV storage size Large 13' x 33' x 99'. I wanted to know if this area was large enough for my 33 ft bumper pull travel trailer. I called the location and no one ever answered the phone at the location. I used the chat feature on U-haul and your rep had a difficult time getting an answer. The "manager" told your rep that space was large enough. So we hauled our trailer from our hometown of Watford City, ND to Rapid City, SD only to be told that storage spot is not large enough. I want U-Haul to reimburse us for the inconvenience for our gas of $200.00.
Danny B. | Overall ExperienceVery nice and convenient.
Robin F. | Overall ExperienceAlways so helpful an professional.
Suzette C. | First ImpressionsMorgan was great and kept up with us throughout our move. Wonderful job. Thanks a lot.
Robert G. | First ImpressionsIt was great to see the owner step up and serve his customers!
Shirley B. | First ImpressionsGreat storage and excellent customer service. ¡Gracias!
Leonel P. | Overall ExperienceGreat staff and excellent customer service.
Leonel P. | First ImpressionsI'm fully impressed with all aspects using U-Haul, from scheduling a truck, to reserving storage, and the App all makes it so easy to track and make changes .... Thank You U-Haul Also, BIG Thank You to Tammy there is Rapid City Storage Facility
Dave E. | First ImpressionsGreat, professional, caring, friendly staff and your equipment and facilities are top notch!
Rodger Alan C. | First ImpressionsI recommend storing with Uhaul very convenient, facility has everything you need. Great experience.
Chris B. | Online Move InI was unaware that U-Haul would not prorate my month of storage. I've been quarantined twice and was able to get my last six boxes out five days into the new month, leaving 25 days unused. I was doing the responsible thing and staying in for the safety of your staff and other customers and now I have to pay for 25 days of unused time. This is absolutely the worst costumer service I have ever seen. I am now paying for something I don't have access to as I've given my key back and you will re-rent and get more money for, essentially double dipping. I have moved with you twice this year alone not to mention at least 10 moves in the last 20 years, it is so frustrating to see that my $72 is worth more to you than a long time loyal customer, not to mention doing the right thing during a global pandemic. I have lodged a formal complaint and am waiting to hear back on a resolution, I hope that one can be made. This is absolutely ridiculous. #Uhaulfamous ...indeed.
Rebekah H. | Overall ExperienceNo Comment
John C. | Overall ExperiencePersonable and professional.
les e. | First ImpressionsThe storage unit we reserved wasn't available. We had to take a different one that had stairs. One of our helpers couldn't use stairs. We had to have things moved in order to drive our trailer thru the lot. Both people working did their job but didn't explain or apologize for not having the unit we had reserved. It was frustrating.
Kari B. | First ImpressionsAlways a clean area. Tammy was extremely friendly and helpful!
Desire T. | Overall ExperienceNew management is very helpful. Keep up the great work
ANTHONY C. | First ImpressionsI needed storage that would not freeze but didn't necessarily need temp controlled. This was wonderful and so much cleaner than most outside storage units that get dusty and dirty. It was also nice to be able to use the carts so you don't have to carry everything to the unit.
Marcy J. | Overall ExperienceThank you for all your professionalism kindness and hiring such stellar employees who were so spot-on with helpfulness and problem solving. I'm honored to have met you. God bless you and take care. Thanks again, best regards, Samantha Fisher
Samantha F. | Overall ExperienceBest customer service ever!!! Can't remember the girl's name but she was the best worker ever!
Evon K. | Overall ExperienceThe physical location and staff were convenient and great. Staff were friendly, polite, and helpful. Unfortunately, the outdoor storage option failed to fit the website's description and our needs. Access was limited to store hours only. U-Haul employees locked and unlocked the gate each morning and night. Tenants did not has afterhours access or the extended our similar to indoor storage.. Our 33 feet of space was limited by storage crates placed between the building and the rented lot space. The outdoor storage setup is definitely more ideal for a passenger vehicle over a RV or trailer. The owner does offer a military discount of 10%, which is nice. Overall, above average experience. Unfortunately, the outdoor storage limitations caused us to move on within less than a month.
JULIA S. | Overall ExperienceRapid City, SD. U-Haul is the Best storage facility I have experienced, all staffing are professional and very helpful. Very clean and well maintained. THANK U! U-Haul of Rapid City SD. Randy W. August 16th 2020.
randy w. | Overall ExperienceThank you! That is all
alec l. | Overall Experiencestaff answered my questions and got me in and out with no problems
Baron C. | First ImpressionsGood job.
LESTER R. | First ImpressionsTerrance was very helpful and I appreciate his help very much!
Jessica R. | Overall ExperienceExcellent customer service skills from every one.
Fred E. | Overall ExperienceWay too expensive for the size, no lights in the storage room. Just not satisfied at all. I'd recommend for a truck or trailer but not for a storage unit. Other storage facilities are cheaper and more accessible.
Misty W. | Overall ExperienceThe staff was always friendly when you came in.
Linda P. | Overall ExperienceAbove and beyond the norm, very polite and highly professional. THANK U! Uhaul of Rapid City, SD. 05-12-2020 R. W. .
Randy W. | Overall ExperienceThey charge you for things that are actually not available ie. Dumpster
Dwain T. | Overall ExperienceSo my experience was great in terms of customer service. The facilities are clean. However why in the heck is there a support beam in the middle of the hallway blocking my unit? It definitely was a hindrance. I worried about scratching or ruining my larger belongings. Very inconvenient. And despite everything else being great, this really ruined the experience. Like no thought was put in to how they built this place. Now I have to work my way around it when I move out of storage too. What a pain.
Mckenzie M. | First ImpressionsThe facility was well secure but the location of my storage unit had poor lighting
DOUG N. | Overall ExperienceNinguno
Jason T. | Overall ExperienceGreat, super friendly staff!!
Angela V. | Overall ExperienceEveryone was helpful on the phone and in the store
Verna M. | First ImpressionsCustomer service rep was very friendly and explained things very well!
Caitlin V. | First ImpressionsSuper helpful and friendly staff.
Brian H. | Overall ExperienceAaron was extremely helpful when I called to arrange storage and an additional truck rental. Terrance was so friendly upon our arrival. Great customer service from this location!
JEAN M. | First ImpressionsExcellent service! Everyone was so helpful
Jacob B. | Overall ExperienceClean, secure , and great staff, thank you
CAROL B. | Overall ExperienceUpon getting the unit, staff was helpful. Office closes a little early. Staff (3)was locking up as we arrived to empty the unit, saw us and disappeared without asking if we needed help while I parked.
Vincent D. | Overall ExperienceEverything was fine.
Craig M. | Overall ExperienceThe best haul location I have ever used!!! Amazing staff.
Joshua M. | Overall ExperienceEverything is great other than the reason for no longer using storage unit is it’s too pricey.. I now have a much larger storage unit for half the price that is also a secured facility..
Matt B. | Overall ExperienceI've been pleased with service for the past 9 years! ¡Gracias!
tamara d. | Overall ExperiencePaul and Tammy were amazing! Excellent customer service! I wouldn't go anywhere else
Jason L. | Overall ExperienceEveryone was helpful and courteous. Thank you!
tom H. | First ImpressionsWonderful facility! I had precious heirlooms and antiques,,,,, I felt secure using your storage room! ¡Gracias!
Mary G. | Overall ExperienceThey put me on the second floor: 1) My age 74 2) lighting would not stay on to see to sort 3) incline to get my boxes, bins, etc to my car & bring them back until renting trlr to take to Ogden UT
VERNA M. | Overall ExperienceStaff were professional and helpful. I would use this store again and refer anyone with a need there. Thanks to U-haul of Rapid City.
milton w. | Overall ExperienceIt is obvious the owners take great care of this place.
Jonathan H. | Overall ExperienceI had rented a U-Box and just needed to empty it, but the site was clean and organized and the staff was friendly, helpful and efficient.
Ken L. | Overall ExperienceI am 74 years of age and they gave me a storage unit on the second floor with a huge ramp. I guess because I was not going to be there beyond 30 days that they decided to put me on the second floor.
VERNA M. | First ImpressionsThe gentleman who helped was extremely patient and helpful
Neil B. | First ImpressionsGreat manager top staff
Jeff S. | First ImpressionsGreat place helpful staff and manager.
Jeff S. | First ImpressionsPrice has way to high and too many communications were sent by mail if you were paid up or not. That is why the app is in place.
MOLLIE G. | Overall Experiencethank you
Kevin C. | Overall Experiencegreat facility! the 24 hour door needs repair to enable after hours access.
richard c. | Overall Experience.
Barb H. | Overall ExperienceGreat people to do business with!
Steven D. | Overall ExperienceOne of the finest storage facilities I've ever had the pleasure of utilizing, clean, very well managed, customer service is the best, Konrad and his team of professionals are awesome!
Dani C. | Overall ExperienceVery clean, safe and convenient. The staff is exceptional. Friendly accommodating and professional. Highly recommend for all moving and storage needs.
Jack S. | Overall ExperienceStaff & facilities were excellent! Went above and beyond all our expectations. Would highly recommend this user friendly establishment! ¡Gracias!
ken m. | Overall ExperienceWill not use U-Haul again !!!!!
James F. | Overall ExperienceThe guest service was great! Clean, neat facility.
Lynda S. | Overall ExperienceI had a UBox shipped to RC and stored for 3+ years at their facility. I just recently unpacked the box there. Every step of the operation was effortless, smooth and trouble free. Thank you RC!
Dan D. | Overall ExperienceVery courteous, professional and accommodating.
Jack S. | ReservaciónGood experience. I would use U-Haul again in the future.
robert j. | Overall ExperienceThe service was fast and friendly. It was easy to get to my storage unit but it felt secured. I love the carts that are available for moving heavy items!
Sarah S. | Overall ExperienceThe only comment I would have is the ramp going up to the second floor can be a bit difficult getting things up and down if heavy. All in all very good.
JAMES H. | Overall ExperienceBest ever
Camille A. | Overall ExperienceI received calls to confirm my reservation which was very helpful. The customer service on both ends was great!
Sarah S. | ReservaciónGreat service!
Monica K. | Reservacióngreat service
CLARA Z. | Overall ExperienceGreat place. Have used storage and also trucks for moving. Always excellent service! Thanks guys!
MOLLY M. | Overall ExperienceWe found this facility to be a clean and safe placce.
NANCY W. | Overall ExperienceThe manager was extremely helpful and went above and beyond expected service.
Susan Z. | Overall ExperienceAwesome staff! Clean facility! Very accessible for all your storage needs.
ken m. | ReservaciónAll the staff were super helpful. The facility is great. Very clean and accommodating. I would recommend this place to all my friends and family. Moving sucks but, this place made it so much easier!
Elaine B. | ReservaciónKonrad at the Rapid City UHaul was very helpful. They were extremely busy due to the Bike Rally. The location in RC is awkward but it is what it is. Phone system for UHaul is horrible!
JAMES M. | Overall ExperienceGreat staff, very convenient 24 hour access, and climate control made uhaul storage perfect for me. It's a little more expensive than other storage, but it was well worth it for what I received.
jacob b. | Overall ExperienceCost way to much!!!!
evelyn h. | Overall ExperienceGreat people. Great service. Great experience!!
OZLEM O. | Overall ExperienceCustomer service was excellent. Professional and experienced. I will recommend U-Haul to my friends.
barbra g. | Overall ExperienceThere were issues with my stay but the staff was very friendly, and very helpful, and took care of business for me so that in the end I did leave satisfied.
becky a. | Overall Experience.
Kahl S. | Overall ExperienceWonderful facility and people
Christina C. | Overall ExperienceThe owners and staff are so helpful and friendly at this location! We could not have asked for a better experience with a moving and storage company.
Meagan D. | Overall Experience