Comentarios de los clientes para U-Haul Moving & Storage of Rapid City

Good experience

Covid precautions. In South Dakota hardly anyone wears masks and so I think that is why not one employee at this location wore a mask, even when not behind the plexiglass. They are very polite, but the only Covid precautions I saw was a partial plexiglass at the counter. No masks, no distancing, no sanitizing the counter after.

Fantastic customer service!

The employees were very friendly and willing to help. The truck I got was not in the best condition. It needed a tune-up and there was a big gap in the driver's door seal. It made the trip very loud and cold. Fortunately, I didn't travel far, but it would be very inconvenient for long-distance.

I did not receive the correct equipment and was charged for two dollies!

Excellent staff, plenty of inventory, very easy to work with

Trailer axles were out of alignment which caused lots of issues with the tires. Over the course of the trip, the trailer went through 2 sets of tires and was stressful pulling the equipment. Also stopped in at a uhaul in route to try resolve the tires and was told road side service was the only way to get things fixed.

For some reason the system canceled my reservation before I arrived, which was an hour before my window of time to pick up my equipment. Luckily I was able to reserve on the spot for the same price. Still delayed me getting my trailer though, so not great. Coupled with a tiny bit of panic initially. My Uhaul representative was nice, cool, and did a good job fixing the issue (which was not his fault)!

The rental that I had was not only fuel-efficient but also very smooth on the road and clean. It got the job done!

I set up for “Mobile pick up” that's not what happened!! And apparently I wasn't the only one having mobile pick up issues. So going into the store I go, what a complete mess. I managed to catch a male worker who stopped what he was doing and helped me. Had it not been for him I would have never got the rental. No organization, no management, under staffed and clearly no one enjoys working there!!

From Morgan working with me on the phone helping with times of pick up and drop off, to the young lady helping me picking up the trailer, and the gentleman helping as I dropped it off. Excellent service, help, courtesy and taking care of me above what I expected.

All good and nice and clean too

Employees were very friendly and helpful. It might be helpful to have a few more vans.

Not much, the 2 people that checked us in were great.

They are also all the above that I experienced at the White Lane store.

Great, professional, caring, friendly staff and your equipment and facilities are top notch!

very kind employes understanding

Had to sweep out the trailer before I used it as it was full of debris.

I recommend storing with Uhaul very convenient, facility has everything you need. Great experience.

Great rental truck and staff was very helpful!

Looked up a receipt that I could not find since I had some unused boxes to return.

The young lady who checked me in was exactly what a customer service person should be, friendly and caring.

I was unaware that U-Haul would not prorate my month of storage. I’ve been quarantined twice and was able to get my last six boxes out five days into the new month, leaving 25 days unused. I was doing the responsible thing and staying in for the safety of your staff and other customers and now I have to pay for 25 days of unused time. This is absolutely the worst costumer service I have ever seen. I am now paying for something I don’t have access to as I’ve given my key back and you will re-rent and get more money for, essentially double dipping. I have moved with you twice this year alone not to mention at least 10 moves in the last 20 years, it is so frustrating to see that my $72 is worth more to you than a long time loyal customer, not to mention doing the right thing during a global pandemic. I have lodged a formal complaint and am waiting to hear back on a resolution, I hope that one can be made. This is absolutely ridiculous. #Uhaulfamous ...indeed.

My return was handled promptly and professionally.

To double check and make sure the truck is good to go and doesn't have any issues before releasing to a customer. When we first arrived, we were given a truck that had a broken light that was hanging loose, it also was a very old truck and we were traveling over 1200 miles away. We were then given another truck that was newer, however the check engine light came on, so that delayed us being able to load and leave. When we arrived back at the location to have the engine light checked out, we were told we shouldn't have been given this truck as it has damage on the side and if we get into any heavy moisture, it will come right through the truck. The guy stated it absolutely should have never been sent out like that. Luckily, we did not run into any bad weather. Everything else was great, the drop off location was easy to get to and they were very friendly.

staff was very friendly and helpful. very fast, everything was done online on his cell phone. in & out in just a few minutes

No Comment

Had to wait in line again - been there a couple times in which waiting is common

Staff was very helpful and professional

Had to find an individual to check in, but other than that service was prompt.

Personable and professional.

Lots of construction at both entrances at this busy intersection, but it was possible to drive in and the return area was well marked. I was glad I could come during a slow traffic part of the day. Friendly, helpful staff was refreshing.

N/A

Your terms are ridiculous!! The fact that I had to drive 210 miles to pick up a reservation that I made over a month in advance is crazy! This screwed up my entire moving schedule, cost me $1000 for not being out of my house in time and having to cancel movers I had lined up, and then made me behind schedule and having to drive through a huge storm.

Fast, friendly, and efficient.

The staff are great to work with.

Nice staff. It was just super busy. Waited 45 minutes to get my truck rental. The phone never gets answered due to the high volume of customers so it is hard to get questions answered without driving there.

Keep up the good work

Take costumers input on taking care of the tires. Besides just saying it wasnt us.

Uhaul lied to me about the equipment I reserved being available and tried to get me to take a much larger trailer. In fact, when I went to this location I found out they indeed had the size of trailer I reserved available. Uhaul apparently just wanted to move some equipment that was overstocked in the area. The person I spoke with at this location was great however, and she got me the trailer I had reserved. I would rate Uhaul overall zero stars, but this location treated me well.

This is a great place. Clean, just very nice. Did have a little longer wait time than we planned on when picking up, even though we were preregistered. When more staff came things moved quickly. A good experience!

The storage unit we reserved wasn't available. We had to take a different one that had stairs. One of our helpers couldn't use stairs. We had to have things moved in order to drive our trailer thru the lot. Both people working did their job but didn't explain or apologize for not having the unit we had reserved. It was frustrating.

The employee opening for the day was 10 minutes late. We were scheduled to pickup a trailer at 7 and didnt get done until 8. The reservation was made for out of town to the dropoff location in Milbank, SD with a reservation quote for $140 but when we got to the counter the computer asked us for a dropoff location in West Virginia. Once that was fixed, the price for the trailer doubled to $280. When asked why my quote was so much lower the guy said it was because it was the quote to go to West Virginia which didnt maoe any sense because that is a lot farther to go. When we told him we would only need the trailer for 2 days thinking that may change the cost, he said that didnt matter. Poor customer service.

None of the staff wore masks and the positivity rate of Covid 19 during this time in South Dakota is 46.3%. Totally unacceptable for a business to completely ignore the health of its customers and staff. The manager and staff person were complaining about the price increases of rentals while I was trying to get checked out. Also inappropriate.

We arrived a little early for rental pickup and we were assisted right away. We were given the option to wait for the truck to be cleaned or we could have right away; I greatly appreciated that option as we wanted the truck right away. The person who assisted me in store was great, explaining everything to me. My only suggestion is with the pandemic it would have been nice if this national company required face masks as the building was busy with other customers.

Each time I was there I had to wait but judging by the parking lot can understand why since it was packed with trucks and trailers indicating people are moving here to RC. Overall, great staff.

The cab had coffee stains In it and was dirty when picked up. Blew a tire less than 40 miles from Rapid City, it took until 11 the next day to get the tire repaired. Had to drive further east of Oklahoma City to avoid the ice storm on 2 lane road. Therefore the tire and the storm delayed my ability to turn in the truck and trailer on time. Therefore I believe that the day-late charges I was charged were unfair.

Tamra was a very nice, helpful customer service agent.

Always a clean area. Tammy was extremely friendly and helpful!

See comments under the SF location. Paul, the assistance manager at RC was very helpful.

Do not assume that all people understand the technology side of it.

Joe went above and beyond to help us return our truck and trailer. He spend a lot of time getting to the bottom of the problem.

New management is very helpful. Keep up the great work

I needed storage that would not freeze but didn't necessarily need temp controlled. This was wonderful and so much cleaner than most outside storage units that get dusty and dirty. It was also nice to be able to use the carts so you don't have to carry everything to the unit.

Thank you for all your professionalism kindness and hiring such stellar employees who were so spot-on with helpfulness and problem solving. I'm honored to have met you. God bless you and take care. Thanks again, best regards, Samantha Fisher

Best customer service ever!!! Can’t remember the girl’s name but she was the best worker ever!

The physical location and staff were convenient and great. Staff were friendly, polite, and helpful. Unfortunately, the outdoor storage option failed to fit the website's description and our needs. Access was limited to store hours only. U-Haul employees locked and unlocked the gate each morning and night. Tenants did not has afterhours access or the extended our similar to indoor storage.. Our 33 feet of space was limited by storage crates placed between the building and the rented lot space. The outdoor storage setup is definitely more ideal for a passenger vehicle over a RV or trailer. The owner does offer a military discount of 10%, which is nice. Overall, above average experience. Unfortunately, the outdoor storage limitations caused us to move on within less than a month.

Rapid City, SD. U-Haul is the Best storage facility I have experienced, all staffing are professional and very helpful. Very clean and well maintained. THANK U! U-Haul of Rapid City SD. Randy W. August 16th 2020.

Thank you! That is all

staff answered my questions and got me in and out with no problems

Good job.

Terrance was very helpful and I appreciate his help very much!

Excellent customer service skills from every one.

Way too expensive for the size, no lights in the storage room. Just not satisfied at all. I'd recommend for a truck or trailer but not for a storage unit. Other storage facilities are cheaper and more accessible.

The staff was always friendly when you came in.

Above and beyond the norm, very polite and highly professional. THANK U! Uhaul of Rapid City, SD. 05-12-2020 R. W. .

They charge you for things that are actually not available ie. Dumpster

So my experience was great in terms of customer service. The facilities are clean. However why in the heck is there a support beam in the middle of the hallway blocking my unit? It definitely was a hindrance. I worried about scratching or ruining my larger belongings. Very inconvenient. And despite everything else being great, this really ruined the experience. Like no thought was put in to how they built this place. Now I have to work my way around it when I move out of storage too. What a pain.

The facility was well secure but the location of my storage unit had poor lighting

None

Great, super friendly staff!!

Everyone was helpful on the phone and in the store

Customer service rep was very friendly and explained things very well!

Super helpful and friendly staff.

Aaron was extremely helpful when I called to arrange storage and an additional truck rental. Terrance was so friendly upon our arrival. Great customer service from this location!

Excellent service! Everyone was so helpful

Clean, secure , and great staff, thank you

Upon getting the unit, staff was helpful. Office closes a little early. Staff (3)was locking up as we arrived to empty the unit, saw us and disappeared without asking if we needed help while I parked.

Everything was fine.

The best haul location I have ever used!!! Amazing staff.

Everything is great other than the reason for no longer using storage unit is it’s too pricey.. I now have a much larger storage unit for half the price that is also a secured facility..

I've been pleased with service for the past 9 years! Thanks!

Paul and Tammy were amazing! Excellent customer service! I wouldn’t go anywhere else

Everyone was helpful and courteous. Thank you!

Wonderful facility! I had precious heirlooms and antiques,,,,, I felt secure using your storage room! Thank you!

They put me on the second floor: 1) My age 74 2) lighting would not stay on to see to sort 3) incline to get my boxes, bins, etc to my car & bring them back until renting trlr to take to Ogden UT

Staff were professional and helpful. I would use this store again and refer anyone with a need there. Thanks to U-haul of Rapid City.

It is obvious the owners take great care of this place.

I had rented a U-Box and just needed to empty it, but the site was clean and organized and the staff was friendly, helpful and efficient.

I am 74 years of age and they gave me a storage unit on the second floor with a huge ramp. I guess because I was not going to be there beyond 30 days that they decided to put me on the second floor.

The gentleman who helped was extremely patient and helpful

Great manager top staff

Great place helpful staff and manager.

Price has way to high and too many communications were sent by mail if you were paid up or not. That is why the app is in place.

thank you

great facility! the 24 hour door needs repair to enable after hours access.

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Great people to do business with!

One of the finest storage facilities I've ever had the pleasure of utilizing, clean, very well managed, customer service is the best, Konrad and his team of professionals are awesome!

Very clean, safe and convenient. The staff is exceptional. Friendly accommodating and professional. Highly recommend for all moving and storage needs.

Staff & facilities were excellent! Went above and beyond all our expectations. Would highly recommend this user friendly establishment! Thank you!

Will not use U-Haul again !!!!!

The guest service was great! Clean, neat facility.

I had a UBox shipped to RC and stored for 3+ years at their facility. I just recently unpacked the box there. Every step of the operation was effortless, smooth and trouble free. Thank you RC!

Very courteous, professional and accommodating.

Good experience. I would use U-Haul again in the future.

The service was fast and friendly. It was easy to get to my storage unit but it felt secured. I love the carts that are available for moving heavy items!

The only comment I would have is the ramp going up to the second floor can be a bit difficult getting things up and down if heavy. All in all very good.

Best ever

I received calls to confirm my reservation which was very helpful. The customer service on both ends was great!

Great service!

great service

Great place. Have used storage and also trucks for moving. Always excellent service! Thanks guys!

We found this facility to be a clean and safe placce.

The manager was extremely helpful and went above and beyond expected service.

Awesome staff! Clean facility! Very accessible for all your storage needs.

All the staff were super helpful. The facility is great. Very clean and accommodating. I would recommend this place to all my friends and family. Moving sucks but, this place made it so much easier!

Konrad at the Rapid City UHaul was very helpful. They were extremely busy due to the Bike Rally. The location in RC is awkward but it is what it is. Phone system for UHaul is horrible!

Great staff, very convenient 24 hour access, and climate control made uhaul storage perfect for me. It's a little more expensive than other storage, but it was well worth it for what I received.

Cost way to much!!!!

Great people. Great service. Great experience!!

Customer service was excellent. Professional and experienced. I will recommend U-Haul to my friends.

There were issues with my stay but the staff was very friendly, and very helpful, and took care of business for me so that in the end I did leave satisfied.

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Wonderful facility and people

The owners and staff are so helpful and friendly at this location! We could not have asked for a better experience with a moving and storage company.