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JOSEPH MCustomer Reviews for U-Haul Moving & Storage of Rapid City
Testimonials From Recent Customers
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Friendly and helpful.
patrick sPrompt and outstanding service! THANKS! Will definitely use this location again.
TERRI BThe staff were very helpful with my move in and truck return, they went above and beyond. Michelle was very nice and made me feel very welcome.
Virginia T | Online Move InU-Haul of Rapid City was very understanding of the issues I experienced and were helpful with the delivery. Very nice staff.
Gordon AEasy and professional
pat dNinguno
MATTHEW MThe u-haul was clean but dirty on the outside. Which is normal for the weather conditions.
NIKKI JI didn't have to wait at all. They came out immediately and took care of everything. They were helpful, friendly and courteous.
LEO ENo
Sarah DEverything was WONDERFUL!!! Nothing needs to change. FANTASTIC customer service!!!!
MICHELLE SEasy access and easy to get in and out of
MICHEAL SThe staff are very friendly and helpful on all issues.
WAYNE FRented a 15 Dr truck. Was told simply to return it full of gas. I've was on Full when I left. I drove 14 miles in total but filling tank took 6 gallons which means either it wasn't full when I left or there is some voodoo to guessing where on the gas gauge is considered full. At the gas station I filled until the pump shit off . I put in $17.11 worth of gas that should have been under $6 at $2.84 per gallon. This is not right.
KEVIN MPrompt friendly efficient service and clean quality equipment
AMANDA SEverything was great no areas of improvement needed
MARY GNinguno
ROBERT HTruck had a shake at 55 and above other ran good top speed was 50 to 55
LONNIE ITruck smelled like cigarettes
Matthew DTrain the younger crew to properly check all lights. The young guy almost sent me out without marker lights. I had to point out to him the trailer had a bad wire at the plug and get a new trailer.
MICHAEL EFast and friendly when renting trucks twice this fall to haul building supplies. I found it was better to call and talk to the local folks than to use the app. Also better to talk to the guys checking in the trucks to get advice on the actual length of the truck bed. I'll be back.
TAMARA RVery helpful
Alan Ktold me that " i don't think permit license is leglet he ant paid to think. Ant no one asking nor do you report to the police i can legal drive anything as long its not 10pm or later. i don't remember his name but he's the owner of U-Hal, 20 deadwood Ave rapid city 57702
Christopher BAll were very helpful to me, easy to communicate with. I appreciate everything that was done to assist me with this rental.
AUSTIN HThe staff was accommodating.
BRADLEY BPaul makes the experience very rewarding!!!!!
CARL ICustomer service was friendly and knowledgeable. I was pleased with my experience. As far as improvements donuts and a cup of hot coffee would do great this cold time of year!
JAMES TTrailer pulled great. Zero complaints!!
BRANDON JN/A, it was a great experience
Alicia JEasy in and out. Smooth, efficient checkin/out process. Very pleased.
SARAH LNothing I can think of to make our experience. Mark and the crew were a pleasure to work with.
CHRISTOPHA JExcellent service and friendly people.
Bonnie JLove the carts, very helpful
IRIS F | First ImpressionsFriendly helpful staff waiting to help check in equipment. Fast in and out.
MICHAEL SAn attendant came out to the drop off area immediately and asked how my trip had been. Then after an inspection, she removed the hitch and even my receiver for me. She was very pleasant and a great representative for UHaul. Well done Michelle! I've dealt with this store several times and consistently great service over some 6 years.
PEGGY NMarker lights did not work properly on trailer. Power from vehicle was good.
MICHAEL EElevator or ramp to the 2nd floor.
CHARLENE LUhaul storage was amazing ! Easy to load and unload. Nice clean smooth floors. Free sturdy carts to use. I liked the ease of front door access. Secure after hours. I just love Uhaul ! Friendly staff too !
Susan C | Overall ExperienceNeeded windshield washer fluid Make it known that you have pick-up trucks!!!!!!!!!!! It's not shown on your website!!!!!!!!!!!
WALTER TGood equipment and service
SUSANNE KThe whole team was pleasant and Professional ! Especially the Assistant on Saturdays !
MARK FTrue professionals. I have used this location multiple times and I've always had a great experience.
DONALD MNothing… Great service and friendly personnel. Always love going here and enjoy my experience every time.
MARK HThe people at this location are always friendly and helpful.
Norm OGracias
Jamie S | Overall ExperienceWas disappointed that they tried to bang me for things I didn’t use totaling an extra 60 bucks
ROBERT VLink systems, I had to check in again at location after going through the trouble of checking in online.
Patricia LWish I could have gotten 1/2-months rent back (I moved out on the 16th) but I guess policy is policy.
Steve B | Overall ExperienceI have had a storage unit for 4 years. If I had any problems would call and they help every time. The staff if so friendly.
BRUCE PA $19.95/day advertised rate that results in a cost of $90 after 70 miles and $10 in refueling is misleading. If you are charging a per mileage rate that is above the federal rate and inclusive of gas consumption then there shouldn't be a requirement to return the vehicle full. Rental served my purpose but is too high.
KEVIN MThe staff here were all extra nice and helpful. They also helped us get into a storage unit for free
Chris RStaff at this facility was super friendly and super helpful!
Matthew J | Online Move InFrequent rent increases is my only but significant criticism
LYN S | Overall ExperienceVery helpful!
sandy d | Overall ExperienceThe staff was friendly apart from the middle aged man who helped me obtain my storage unit back in May.
Megan S | Overall ExperienceExcelente
Karen M | Overall ExperienceVery Very Helpful Staff and Management
Susan W | Overall ExperienceI had a unit there for one year. The staff has always been extremely helpful. Clean and safe facilities.
Angela E | Overall ExperienceBoth the ladies that were working at the time of my storage check in and trailer turn in were AMAZING!!!
Susan F | First ImpressionsHeard working people
Jessica M | Overall ExperienceI regret that no accommodation would be made by U-Haul to change my payment date by just a few days, as if it were done, I could have made on time payments every month instead of being late every month. I get paid on the same days every month and there were reasons I could not get ahead and pay the next month early to avoid these late fees. As a result I ended up paying 90 dollars or so extra total during my rental here. That 15 dollars every month could have been better spent on a lot of other things. Other than that, everything was great. But you should endeavor to be a bit more flexible with a customer when all they want is a minor adjustment to the payment schedule and I don't see any reason why you wouldn't.,
Afshin N | Overall ExperienceIf there's a better Uhaul facility in the USA, I'd be surprised! The entire process was absolutely trouble free and exceeded my expectations. I'm 62 yrs old and pleased to say that the customer service we experienced from Manager Bob McCauley and staff was extraordinary and exemplary! Thank you Bob, it was truly refreshing and I highly recommend this facility!
JEFF W | Overall ExperiencePaul and the staff were professional, attentive and courtesy during the move process. Great customer service is huge in my book. The storage location is in a safe and easily accessible area in Rapid City. The storage unit is climate controlled and convenient to access. I'm very impressed with the security measures at this location. That only is worth the rental price. But you will be surprised how inexpensive the prices here are compared to other storage locations in and around the area.
William H | Online Move InExcellent staff and location. Specifically, Bob, Paul, and Tammy.
SHAWN B | Overall ExperiencePrompt, courteous service.
Kimberly M | Overall ExperienceI moved my belongings out a week after I had made my monthly payment. I had asked if it would be possible to prorate my payment since it was only a week. The gentleman who helped me was very rude about it. A little help with customer service skills goes a long ways.
Angela P | Overall ExperienceExcellent people to work with!
Brian E | Overall ExperienceThe staff at this location is absolutely friendly, helpful, and welcoming. It was such a pleasure doing business at this location.
Shyanna T | Overall ExperienceOverall it has been between average and above average... But whenever I have dealt with the Deadwood Ave site it has been fantastic. (Have had a variety of challenges over the last two years with different sites, scheduling etc. But it ultimately has been worked out. Just very stressful during what is already a stressful process.)
Anne D | Overall ExperienceAll was good, except there was a metal beam that was difficult to get around to move some items into the unit
ADAM V | Overall ExperienceAfter a cross country 26' truck and car trailer move BUT not being assigned a garage at our new location Uhaul storage was our option. After being assigned a garage moving out of storage was in increments until the final larger items. There was payment to December 4, 2023 with move out/empty on November 21. Sadly policy is no refund of unused paid for days!
doug k | Overall ExperienceAfter 7 years it was nice to open up my unit and it was very clean. Not insects or issues at all. Thanks.
Alicia V | Overall ExperienceStaff very nice and explanations well done
MARVELLA B | Overall ExperienceUHAUL IS AWESOME!
Michael J | Overall ExperienceThe gentleman who checked me, Damian, from Georgia, if I remember, was very helpful, answered my questions on insurance and I ended up purchasing a lock, as my personal lock was ill shaped for the job.. I mentioned how the Attic and other local places were not open on Saturdays and their availability was limited as well for getting into and out of on my own time. I also met Beau, from St. Francisville, (I used to live in Louisiana as well) outside the storage area. We talked and shook hands, very friendly and helpful. Shared stories of the advantages of living in Rapid, compared to the South. I felt welcome and accepted as I needed a place to store my belongings as I was moving into an apartment the upcoming week. I had ZERO problems, difficulties or concerns each and every time I visited the site to move my belongings. Have used Uhaul numerous times, from renting trailers for statewide moves, to storage areas, even to only purchase packing boxes/tape. UHAUL has set worldwide standards for moving and storage, and I will ALWAYS pick them over any other local or national business.
SPENCER C | Overall ExperienceEverything was explained up front No hidden costs, and other storage facilities were appointment only for Saturday
SPENCER C | First ImpressionsThe lady behind the counter was sick and overheated and she was still very polite. She showed me my storage locker and was very helpful even after being verbally abused by another customer.
Charles T | First ImpressionsVery satisfied
MARVELLA B | First ImpressionsStaff was very friendly especially when we realized we did not get the right size unit for what we were hauling they're very helpful of upgrading us and showing us where the new storage unit was at
Ashley G | First ImpressionsGreat place great people
Jeff S | Overall ExperienceI had problems with trying to do my move in from the app. When I arrived at the facility, staff was very helpful trying to get my process completed. I do wish I had known that everything had to be pushed up a ramp to get to my unit, But fortunately we had a younger person with us that assisted. But overall the staff was very very good.
Anne D | First ImpressionsThis the second time I've rented a storage unit from the Rapid City location. The staff is friendly and very helpful. Storage unit was clean and ready on time when I needed to move in.
Ryan S | Overall ExperienceGreat folks and facilities!
Joseph W | First ImpressionsI would recommend the U-haul of Rapid City to everyone. I had an issue and they went out of their way to help me with my issue. Thank you to all the great staff.
Rhonda P | Overall ExperienceEverything was to my liking and I would use U-Hal again Thank you for a great job
ramond r | Overall ExperienceThe monthly fee kept going up every year, seemed unnecessary.
Richard R | Overall ExperienceEverything was good and I would used uhaul again for moving
ramond r | First ImpressionsI had a storage unit at this location and everything was fine I actually moved out before my 30 days . Next thing you know they decided to charge my card $143 and to make it worst the very next morning I get an email from uhaul with a receipt stating that I didn't get charge nothing. I called and they kept transferring me to other people that couldn't help me and pretty much took my money for no reason. Don't rent from these people. I promise you'll regret it unless your ok with them over charging you. What a bad experience never again . You don't have to take my word for it and go and rent from these people and soon enough you'll be putting a horrible review just like me.
Marvin M | Overall ExperienceTammy was wonderful!!
Gwyn S | First ImpressionsWe had storage there for a long time. The rates kept going up and up. I felt like I was always getting rate increase mailings. Other than the increasing rates we were happy with U-Haul
krissa h | Overall ExperienceThere was a mouse outside my unit however the rest is fine. It is too expensive: I pay that price for a unit four times the size across town.
Melody W | Overall ExperienceI wished there was a light in the unit itself. The ramp from the dock was somewhat difficult to move things due to the steep grade, especially going down. Sorta wished there was a service elevator for getting the biggest and bulkiest items like couches down from the second floor. Otherwise had a fantastic experience with this facility. I loved the free-to-use carts this facility offered, they made things a lot easier.
Riley M | Overall ExperienceVery thankful to the staff that made the whole process so easy!
Adan M | First ImpressionsGreat staff and very helpful even when the storage fell behind in payments
Stephen F | Overall ExperienceI appreciate the cleanliness of the facility. The staff gets extra credit for helping a person with physical disability use an easy to access locker.
Susan c | Overall ExperienceVery helpful friendly staff!
rene z | First ImpressionsHad my payment set up for the 14th and i always got over charged I had the money in the bank and it is to expensive
deneva w | Overall ExperienceEmployee that helped me was very friendly and helpful.
Linda C | Online Move InTamara and Ray at this location helped us so much with getting us accomplished with what we needed to do without added stress to our current life situation. I want to thank them so much. I have been using uhaul for many years. By far this has bewn the best staff and location we have ever been too. Gracias.
Louise N | First ImpressionsThe storage and access to my unit worked perfectly for my schedule. The employees were very approachable, personable and helpful whenever I had questions or needed assistance at the Rapid City facility. I have used Uhaul services for many many years and will continue to do so as the need presents itself. Thank you for keeping my property safe, clean and dry all the way from storing to transporting. I love your packing products. I have used your boxes, dish wraps and dividers, mattress and tv covers, tape with dispenser and heavy duty lock. All of these items were of great quality. The boxes are priced reasonably while the others add up quickly. I find these novelty items to be extremely beneficial and will continue to use them. I am very thankful for your business, locations and products. My job and life style requires me to need them on average every 2-3 years. I greatly appreciate you. Sincerely, Melissa Pierson
melissa p | Overall ExperienceI arrived on a unexpected situation the employees were very nice helpful and understanding. The entire staff that was on duty the day I went was the best. Thanks for having awesome employees
Deanna P | First ImpressionsI know your space is limited but the ramp to the 2nd floor is very hard to maneuver safely up or down. But it's a nice, secure facility
Steven P | First ImpressionsVery good experience, great team and very helpful.
Brian E | Overall ExperienceVery helpful staff, great experience for us.
Brian E | First ImpressionsVery nice facility.
Constance B | First ImpressionsI have used them a few times over the years for storage and rental trucks. I would HIGHLY recommend them.
MAUREEN M | Overall ExperienceThanks for getting us a unit when we needed it Staff was awsome
ROBERT B | Overall ExperienceTamra is the best! Went over and above in customer service. I will definitely use this again and recommend it! Yo
Dawn V | Overall ExperienceVery happy with my storage facility!!
ELAINE J | First ImpressionsYour staff is fantastic!
Autumn S | Overall ExperienceEveryone was fast, friendly and made the whole experience a pleasure!
Matthew C | First ImpressionsSpoke to Sean on phone about returning trailer, needed to get a storage unit to empty trailer first, he said he had 5x10 units only two left, I said I would take one. He said he had all the info he needed from the trailer reservation, asked if I wanted to use the same credit card, I said yes, he said I was all set. Came in the next day, they said they didn't have a storage unit reserved for me and didn't have any 5x10 units left. Had to get larger unit for twice as much money AND had to push heavy carts up steep ramp to 2nd floor.
Tom C | &thin