Customer Reviews for U-Haul Moving & Storage of Rapid City

8,428 reviews

20 Deadwood Ave   Rapid City, SD 57702
(Intersection of Deadwood & Omaha)

(605) 348-1151

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(605) 348-1151

20 Deadwood Ave
Rapid City, SD 57702
(Intersection of Deadwood & Omaha)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Colleen T 
Rating:
5.0

Customer did not leave a comment.

Theodore S 
Rating:
5.0

Customer service personnel were knowledgeable, courteous and fast.

William P 
Rating:
5.0

Great customer service and assistance. Thank you!

Cynthia K 
Rating:
5.0

Professional, friendly, service-oriented.

Jay B 
Rating:
5.0

Wonderful help - so thankful

CONNIE G 
Rating:
4.0

One lady was kind. Had been there for 7 yrs. She got to see one of her employees snap at me and tell me that I didn't park the truck in the right spot and that I needed to get back in it after over a thousand miles and move it for him. TAMRA was kind helpful. Older guy short gray hair goatee definitely not. Yet that's par for the course with usual now. Continues to decline. Ask for customer feedback yet sit and spin.

Mark K 
Rating:
3.0

Customer did not leave a comment.

Matthew H 
Rating:
3.0

Help is needed in educating the personnel in all the equipment, installment of equipment, and how to remove the equipment.. And when there's a job to be completed, the whole group should not stop to take snow cone breaks,.This was very annoying, that thru our travel time behind schedule by hours.

Lillie R 
Rating:
5.0

Customer did not leave a comment.

Theodore S 
Rating:
5.0

Customer did not leave a comment.

Theodore S 
Rating:
5.0

we rent trailers quite often due to wife's job as a travel nurse. I always do pre inspection before they attach it to my car and often find issues. But location, did all that for me already, tires looked good and inside had been swept. Also everyone I talked with there was really friendly :) Thank You !

Brian Y 
Rating:
5.0

Customer did not leave a comment.

LaPonda P 
Rating:
5.0

Customer did not leave a comment.

Raven H 
Rating:
5.0

Customer did not leave a comment.

Mark B 
Rating:
3.0

I ordered U-Haul online. In there it said the insurance was $15 and I know I clicked it. When I went to check in he told me it’s $30 and that it changes. I was scheduled to bring it back by 4pm. They told me no, how about 3. The U-Haul smelled like a prior smoker. When I brought it back, he said your right in time. I said I was 3 hrs early. He said it was due back at 12:45. I said no yesterday you told me 3pm. Very unorganized.

Wendy R 
Rating:
5.0

Thank you for making our move much easier... ;)

Anthony H 
Rating:
4.0

Customer did not leave a comment.

Michael C 
Rating:
5.0

Better and faster checkout

geoff b 
Rating:
5.0

all good service and people.

Michael M 
Rating:
3.0

Truck was very trashed, not clean and over priced

Tim C 
Rating:
5.0

Gentleman that helped me was very friendly and knowledgeable

Mike A 
Rating:
5.0

Two auto transports. On one trailer one strap came loose about every hr on the moving drive, requiring me to retighten every hr which forces me to pull over. Also, both rear tires showed 20-25 psi when the RA person showed up to change the blowout on the other trailer. The other trailer had a blow out for an unknown reason. Ra changed two tires, the blowout and then one of the low tires. Then I had to drive to a uhaul location or tow company to have another tire changed. They installed the wrong offset rim, further delaying the schedule. I understand the blowout. Things happen, however I do not understand the lack of maintaining vehicles tire straps and the lack of a procedure to check tire pressures when installing the trailer to a vehicle. All in all the listed issues occurred nearly a 6 hr travel time increase. The loose strap and low tires may have been OK with in town use, but not with a one way trip. Since I was delayed on the arrival time, I called and asked to move a trailer drop off location to drop off a day earlier, technically 3 days earlier, and was denied due to a schedule of it needed to be used the next day? The csr was very rude to me, even stated that myself who was delayed numerous times on the one way trip to due equipment issues, should "Think of the family, and how would that affect them." I'm requesting to drop off a trailer 3 days early, and changed the location by 10 miles. She also states that it's the busiest time of the season and I needed to keep initial dates per some snarky statement not worth repeating. Also in the days leading up to getting the equipment, I had to call in almost every day to ensure I had the correct amount of equipment. Somehow uhaul kept removing one trailer from my reservation, or adding an extra and changing locations. This required me to call in almost daily to fix an issue that I didn't do on my reservation. Final check in returning the truck I was almost charged 225$ extra all becuase the location put in a wrong number? I'm not sure about this one, but the receipt given to me was not my name. So I unsure how that occurred. From the reservation checking to the final checking in equipment was a constant battle. This was not a fun experience and I will probably not be using your services again. And that's saying something, as in the past 8 months I have used two other auto transports, and had zero issues related to everything.

Jared W 
Rating:
5.0

Two auto transports. On one trailer one strap came loose about every hr on the moving drive, requiring me to retighten every hr which forces me to pull over. Also, both rear tires showed 20-25 psi when the RA person showed up to change the blowout on the other trailer. The other trailer had a blow out for an unknown reason. Ra changed two tires, the blowout and then one of the low tires. Then I had to drive to a uhaul location or tow company to have another tire changed. They installed the wrong offset rim, further delaying the schedule. I understand the blowout. Things happen, however I do not understand the lack of maintaining vehicles tire straps and the lack of a procedure to check tire pressures when installing the trailer to a vehicle. All in all the listed issues occurred nearly a 6 hr travel time increase. The loose strap and low tires may have been OK with in town use, but not with a one way trip. Since I was delayed on the arrival time, I called and asked to move a trailer drop off location to drop off a day earlier, technically 3 days earlier, and was denied due to a schedule of it needed to be used the next day? The csr was very rude to me, even stated that myself who was delayed numerous times on the one way trip to due equipment issues, should "Think of the family, and how would that affect them." I'm requesting to drop off a trailer 3 days early, and changed the location by 10 miles. She also states that it's the busiest time of the season and I needed to keep initial dates per some snarky statement not worth repeating. Also in the days leading up to getting the equipment, I had to call in almost every day to ensure I had the correct amount of equipment. Somehow uhaul kept removing one trailer from my reservation, or adding an extra and changing locations. This required me to call in almost daily to fix an issue that I didn't do on my reservation. Final check in returning the truck I was almost charged 225$ extra all becuase the location put in a wrong number? I'm not sure about this one, but the receipt given to me was not my name. So I unsure how that occurred. From the reservation checking to the final checking in equipment was a constant battle. This was not a fun experience and I will probably not be using your services again. And that's saying something, as in the past 8 months I have used two other auto transports, and had zero issues related to everything.

Jared W 
Rating:
5.0

Friendly guys with good recommendations where to stay

Steve W 
Rating:
5.0

Customer did not leave a comment.

Nick B 
Rating:
5.0

Customer did not leave a comment.

Dan M 
Rating:
5.0

Customer did not leave a comment.

Jeremy S 
Rating:
5.0

Mark was very helpful and kind

Amanda H 
Rating:
5.0

Customer did not leave a comment.

michael m 
Rating:
5.0

Customer did not leave a comment.

Brian E 
Rating:
5.0

Customer did not leave a comment.

John D 
Rating:
5.0

Customer did not leave a comment.

GEORGE B 
Rating:
5.0

The customer service was very prompt, and the service attendant was very friendly. He also knew his job, I was out the door before my schedule pickup time. I would recommend this location.

James M 
Rating:
5.0

Customer did not leave a comment.

trevor S 
Rating:
3.0

I regret that no accommodation would be made by U-Haul to change my payment date by just a few days, as if it were done, I could have made on time payments every month instead of being late every month. I get paid on the same days every month and there were reasons I could not get ahead and pay the next month early to avoid these late fees. As a result I ended up paying 90 dollars or so extra total during my rental here. That 15 dollars every month could have been better spent on a lot of other things. Other than that, everything was great. But you should endeavor to be a bit more flexible with a customer when all they want is a minor adjustment to the payment schedule and I don't see any reason why you wouldn't.,

Afshin N  |  Overall Experience 
Rating:
5.0

Nothing that I can think of. The cargo area leaked a little (lots of rain), but the sign states that it isn't waterproof. I understand the beeping of the door when it is open, safety first. Great friendly customer service and helped us get the job done. Thanks

Karen R 
Rating:
5.0

Friendly and helpful staff.

Brian R 
Rating:
5.0

Customer did not leave a comment.

Philip P 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER H 
Rating:
5.0

Customer did not leave a comment.

Brian M 
Rating:
3.0

There was no where good to park a 15'

William R 
Rating:
4.0

Great Service

Christopher R 
Rating:
1.0

Employee was very rude and clearly didn’t want to be there. Never asked any questions about their equipment. Never had me sign anything saying it was returned. Just unhooked the trailer and kept repeating “that’s all, you can leave”

Ronnie H 
Rating:
5.0

Customer did not leave a comment.

Roxanna F 
Rating:
5.0

Customer did not leave a comment.

Mikayla D 
Rating:
5.0

Excellent customer service and an easy transaction.

Stan E 
Rating:
4.0

Customer did not leave a comment.

Shane s 
Rating:
5.0

none, prior to leaving south dakota, we used this location a number of times locally and we were taken care of well

Jim R 
Rating:
1.0

She said will called u but instead she just stole more than 900$ from my account Just because I dropped the trailer in different location when I actually was told . DON'T EVER VISIT THAM THEY R THE BIGGEST SCAM

Antal P 
Rating:
5.0

Always a pleasure doing business with this U-Haul. Awesome people and service. Thank you

Eric M 
Rating:
5.0

Your reservation system kept changing my pickup time. I didn’t understand that.

JOE D 
Rating:
5.0

Customer did not leave a comment.

REX J 
Rating:
5.0

Friendly, fast service. Very helpful and a quick return! Wonderful experience. Thank you.

Susan A 
Rating:
5.0

Easy check-in/check-out and great customer service. Thank you!

Cynthia K 
Rating:
4.0

29.95 easily turns into 100 for one day of use !! Good marketing scam

Christopher G 
Rating:
5.0

Customer did not leave a comment.

Adam D 
Rating:
5.0

Thank you , God Bless …

Pedro A 
Rating:
5.0

Customer did not leave a comment.

Terry S 
Rating:
5.0

Customer did not leave a comment.

Chris W 
Rating:
5.0

Customer did not leave a comment.

Paul M 
Rating:
5.0

Customer did not leave a comment.

Jade V 
Rating:
5.0

No complaints!

Jim S 
Rating:
5.0

Customer did not leave a comment.

DAVID H 
Rating:
5.0

Great customer service and easy check-in/check/out. Thank you!

Cynthia K 
Rating:
5.0

Customer did not leave a comment.

Doug H 
Rating:
5.0

Customer did not leave a comment.

Karen M 
Rating:
5.0

Nice clean cargo van and excellent service.

Robert B 
Rating:
2.0

Extensive maintenance on wiring of trailer. Trailer was overall in poor shape. When dropped off, we recommended that trailer be repaired. Purchased adapter for lights, working when left UHaul, but never worked again.

Nadene B 
Rating:
5.0

Staff was very helpful, kind and went above & beyond. Thank you!

Cynthia K 
Rating:
5.0

Customer did not leave a comment.

Vernon H 
Rating:
5.0

Customer did not leave a comment.

Dale O 
Rating:
5.0

Customer did not leave a comment.

Brad F 
Rating:
5.0

Excellent service, clean large parking lot well designed, simple to pull into and out of.

Michael A 
Rating:
3.0

Customer did not leave a comment.

Cassie M 
Rating:
5.0

worked great

John B 
Rating:
5.0

Only thing that I have a complaint about. I tried to return my truck and I had internet issues so hopefully I don’t get charged extra. :(

Amanda N 
Rating:
5.0

Customer did not leave a comment.

Brian D 
Rating:
5.0

Customer did not leave a comment.

Karl M 
Rating:
5.0

Great service just like you are.

john s 
Rating:
5.0

Friendly. Helpful staff.

Dave S 
Rating:
5.0

Customer did not leave a comment.

Coleen W 
Rating:
4.0

Give more authority to the local receiver of the equipment to remedy my experience rather then having them submit a request to headquarters. The receiving team were good and wanted to help out with my situation.

Michael C 
Rating:
5.0

We rented a big truck for a church move and we ended up needing it for 26 days. Snow and rain delays but everyone was great. Very efficient in person and on the phone. When the local phone was busy the other guys or ladies were also great.

jason r 
Rating:
5.0

Friendly, professional vehicle managers, very clean and reliable truck with over 100k miles that looked good with everything working. Check in was quickly and efficiently accomplished. Billing by phone was efficient. Thanks for the superb service.

dan g 
Rating:
5.0

Great location and crew.

JEFFREY S 
Rating:
4.0

I had a pick up appointment 40 miles closer to my location and I had to go farther to pickup the equipment which was very inconvenient and altered my schedule. To improve your service you could notify customers farther in advance, or have the equipment where the pickup location is originally designated. I still am very satisfied with the equipment and it worked well.

David K 
Rating:
5.0

Customer did not leave a comment.

Jay k 
Rating:
5.0

Great customer service!

Jennifer S 
Rating:
5.0

If there’s a better Uhaul facility in the USA, I’d be surprised! The entire process was absolutely trouble free and exceeded my expectations. I’m 62 yrs old and pleased to say that the customer service we experienced from Manager Bob McCauley and staff was extraordinary and exemplary! Thank you Bob, it was truly refreshing and I highly recommend this facility!

JEFF W  |  Overall Experience 
Rating:
5.0

This center is the best center in the world period. Bob and his Team always strive for perfection and attain it more often than not. Durka !

Eric M 
Rating:
5.0

Can't think of anything....thank you

Cory N 
Rating:
5.0

Customer did not leave a comment.

Susan M 
Rating:
5.0

Customer did not leave a comment.

Ruth O 
Rating:
4.0

Customer did not leave a comment.

Coleen W 
Rating:
3.0

The owner (not the other employees) is very difficult to deal with. He makes the check-in and pick-up process harder than it needs to be and seems to enjoy doing that. This is not a one time occurrence - it's been every time with him. Your records will show, I've been renting from this location for years and now I will go to another location if the equipment is available.

Tim C 
Rating:
5.0

Customer did not leave a comment.

Dalbert R 
Rating:
5.0

Awesome. Period.

Jeffrey G 
Rating:
5.0

Randy was amazing!

Austyn S 
Rating:
5.0

Customer did not leave a comment.

Steve H 
Rating:
5.0

Great service, I was in and out in about 1 Hour & 50 minutes.

Rick S 
Rating:
5.0

Customer did not leave a comment.

Cecilia V 
Rating:
5.0

Paul and the staff were professional, attentive and courtesy during the move process. Great customer service is huge in my book. The storage location is in a safe and easily accessible area in Rapid City. The storage unit is climate controlled and convenient to access. I'm very impressed with the security measures at this location. That only is worth the rental price. But you will be surprised how inexpensive the prices here are compared to other storage locations in and around the area.

William H  |  Online Move In 
Rating:
5.0

Excellent staff and location. Specifically, Bob, Paul, and Tammy.

SHAWN B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YAROSLAV V  |  First Impressions 
Rating:
5.0

Prompt, courteous service.

Kimberly M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Manuel M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEREMIE G  |  Overall Experience 
Rating:
3.0

I moved my belongings out a week after I had made my monthly payment. I had asked if it would be possible to prorate my payment since it was only a week. The gentleman who helped me was very rude about it. A little help with customer service skills goes a long ways.

Angela P  |  Overall Experience 
Rating:
5.0

Excellent people to work with!

Brian E  |  Overall Experience 
Rating:
5.0

The staff at this location is absolutely friendly, helpful, and welcoming. It was such a pleasure doing business at this location.

Shyanna T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua G  |  First Impressions 
Rating:
4.0

Overall it has been between average and above average... But whenever I have dealt with the Deadwood Ave site it has been fantastic. (Have had a variety of challenges over the last two years with different sites, scheduling etc. But it ultimately has been worked out. Just very stressful during what is already a stressful process.)

Anne D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LINDA S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alex P  |  Overall Experience 
Rating:
4.0

All was good, except there was a metal beam that was difficult to get around to move some items into the unit

ADAM V  |  Overall Experience 
Rating:
5.0

After a cross country 26' truck and car trailer move BUT not being assigned a garage at our new location Uhaul storage was our option. After being assigned a garage moving out of storage was in increments until the final larger items. There was payment to December 4, 2023 with move out/empty on November 21. Sadly policy is no refund of unused paid for days!

doug k  |  Overall Experience 
Rating:
4.0

After 7 years it was nice to open up my unit and it was very clean. Not insects or issues at all. Thanks.

Alicia V  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nina H  |  Overall Experience 
Rating:
5.0

Staff very nice and explanations well done

MARVELLA B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

laura t  |  Overall Experience 
Rating:
5.0

UHAUL IS AWESOME!

Michael J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christina K  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Larry D  |  Overall Experience 
Rating:
5.0

The gentleman who checked me, Damian, from Georgia, if I remember, was very helpful, answered my questions on insurance and I ended up purchasing a lock, as my personal lock was ill shaped for the job.. I mentioned how the Attic and other local places were not open on Saturdays and their availability was limited as well for getting into and out of on my own time. I also met Beau, from St. Francisville, (I used to live in Louisiana as well) outside the storage area. We talked and shook hands, very friendly and helpful. Shared stories of the advantages of living in Rapid, compared to the South. I felt welcome and accepted as I needed a place to store my belongings as I was moving into an apartment the upcoming week. I had ZERO problems, difficulties or concerns each and every time I visited the site to move my belongings. Have used Uhaul numerous times, from renting trailers for statewide moves, to storage areas, even to only purchase packing boxes/tape. UHAUL has set worldwide standards for moving and storage, and I will ALWAYS pick them over any other local or national business.

SPENCER C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Paul B  |  Overall Experience 
Rating:
5.0

Everything was explained up front No hidden costs, and other storage facilities were appointment only for Saturday

SPENCER C  |  First Impressions 
Rating:
5.0

The lady behind the counter was sick and overheated and she was still very polite. She showed me my storage locker and was very helpful even after being verbally abused by another customer.

Charles T  |  First Impressions 
Rating:
5.0

Very satisfied

MARVELLA B  |  First Impressions 
Rating:
5.0

Staff was very friendly especially when we realized we did not get the right size unit for what we were hauling they're very helpful of upgrading us and showing us where the new storage unit was at

Ashley G  |  First Impressions 
Rating:
5.0

Great place great people

Jeff S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brian D  |  Overall Experience 
Rating:
4.0

I had problems with trying to do my move in from the app. When I arrived at the facility, staff was very helpful trying to get my process completed. I do wish I had known that everything had to be pushed up a ramp to get to my unit, But fortunately we had a younger person with us that assisted. But overall the staff was very very good.

Anne D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TERRY E  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Sonya O  |  Overall Experience 
Rating:
5.0

This the second time I've rented a storage unit from the Rapid City location. The staff is friendly and very helpful. Storage unit was clean and ready on time when I needed to move in.

Ryan S  |  Overall Experience 
Rating:
5.0

Great folks and facilities!

Joseph W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANDRA W  |  First Impressions 
Rating:
5.0

I would recommend the U-haul of Rapid City to everyone. I had an issue and they went out of their way to help me with my issue. Thank you to all the great staff.

Rhonda P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cody C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy A  |  Overall Experience 
Rating:
5.0

Everything was to my liking and I would use U-Hal again Thank you for a great job

ramond r  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bill K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joanne S  |  Overall Experience 
Rating:
4.0

The monthly fee kept going up every year, seemed unnecessary.

Richard R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jesse A  |  Overall Experience 
Rating:
5.0

Everything was good and I would used uhaul again for moving

ramond r  |  First Impressions 
Rating:
1.0

I had a storage unit at this location and everything was fine I actually moved out before my 30 days . Next thing you know they decided to charge my card $143 and to make it worst the very next morning I get an email from uhaul with a receipt stating that I didn't get charge nothing. I called and they kept transferring me to other people that couldn't help me and pretty much took my money for no reason. Don't rent from these people. I promise you'll regret it unless your ok with them over charging you. What a bad experience never again . You don't have to take my word for it and go and rent from these people and soon enough you'll be putting a horrible review just like me.

Marvin M  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Norman A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

megan j  |  Overall Experience 
Rating:
5.0

Tammy was wonderful!!

Gwyn S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ronald g  |  Overall Experience 
Rating:
4.0

We had storage there for a long time. The rates kept going up and up. I felt like I was always getting rate increase mailings. Other than the increasing rates we were happy with U-Haul

krissa h  |  Overall Experience 
Rating:
4.0

There was a mouse outside my unit however the rest is fine. It is too expensive: I pay that price for a unit four times the size across town.

Melody W  |  Overall Experience 
Rating:
4.0

I wished there was a light in the unit itself. The ramp from the dock was somewhat difficult to move things due to the steep grade, especially going down. Sorta wished there was a service elevator for getting the biggest and bulkiest items like couches down from the second floor. Otherwise had a fantastic experience with this facility. I loved the free-to-use carts this facility offered, they made things a lot easier.

Riley M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lucas L  |  First Impressions 
Rating:
5.0

Very thankful to the staff that made the whole process so easy!

Adan M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charlese A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charlese A  |  First Impressions 
Rating:
5.0

Great staff and very helpful even when the storage fell behind in payments

Stephen F  |  Overall Experience 
Rating:
5.0

I appreciate the cleanliness of the facility. The staff gets extra credit for helping a person with physical disability use an easy to access locker.

Susan c  |  Overall Experience 
Rating:
5.0

Very helpful friendly staff!

rene z  |  First Impressions 
Rating:
1.0

Had my payment set up for the 14th and i always got over charged I had the money in the bank and it is to expensive

deneva w  |  Overall Experience 
Rating:
5.0

Employee that helped me was very friendly and helpful.

Linda C  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lydia D  |  Online Move In 
Rating:
5.0

Tamara and Ray at this location helped us so much with getting us accomplished with what we needed to do without added stress to our current life situation. I want to thank them so much. I have been using uhaul for many years. By far this has bewn the best staff and location we have ever been too. Thank you.

Louise N  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheryl M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

trisha o  |  Overall Experience 
Rating:
5.0

The storage and access to my unit worked perfectly for my schedule. The employees were very approachable, personable and helpful whenever I had questions or needed assistance at the Rapid City facility. I have used Uhaul services for many many years and will continue to do so as the need presents itself. Thank you for keeping my property safe, clean and dry all the way from storing to transporting. I love your packing products. I have used your boxes, dish wraps and dividers, mattress and tv covers, tape with dispenser and heavy duty lock. All of these items were of great quality. The boxes are priced reasonably while the others add up quickly. I find these novelty items to be extremely beneficial and will continue to use them. I am very thankful for your business, locations and products. My job and life style requires me to need them on average every 2-3 years. I greatly appreciate you. Sincerely, Melissa Pierson

melissa p  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Enrique S  |  Overall Experience 
Rating:
5.0

I arrived on a unexpected situation the employees were very nice helpful and understanding. The entire staff that was on duty the day I went was the best. Thanks for having awesome employees

Deanna P  |  First Impressions 
Rating:
3.0

I know your space is limited but the ramp to the 2nd floor is very hard to maneuver safely up or down. But it’s a nice, secure facility

Steven P  |  First Impressions 
Rating:
5.0

Very good experience, great team and very helpful.

Brian E  |  Overall Experience 
Rating:
5.0

Very helpful staff, great experience for us.

Brian E  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dorothy S  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DAKOTA B  |  First Impressions 
Rating:
5.0

Very nice facility.

Constance B  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Adrienne D  |  Online Move In 
Rating:
5.0

I have used them a few times over the years for storage and rental trucks. I would HIGHLY recommend them.

MAUREEN M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James S  |  First Impressions 
Rating:
5.0

Thanks for getting us a unit when we needed it Staff was awsome

ROBERT B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

timothy v  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

daniel r  |  Overall Experience 
Rating:
5.0

Tamra is the best! Went over and above in customer service. I will definitely use this again and recommend it! I

Dawn V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jennifer K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

susan w  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cindy W  |  First Impressions 
Rating:
5.0

Very happy with my storage facility!!

ELAINE J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica M  |  First Impressions 
Rating:
5.0

Your staff is fantastic!

Autumn S  |  Overall Experience 
Rating:
5.0

Everyone was fast, friendly and made the whole experience a pleasure!

Matthew C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dorthy J  |  Overall Experience 
Rating:
1.0

Spoke to Sean on phone about returning trailer, needed to get a storage unit to empty trailer first, he said he had 5x10 units only two left, I said I would take one. He said he had all the info he needed from the trailer reservation, asked if I wanted to use the same credit card, I said yes, he said I was all set. Came in the next day, they said they didn't have a storage unit reserved for me and didn't have any 5x10 units left. Had to get larger unit for twice as much money AND had to push heavy carts up steep ramp to 2nd floor.

Tom C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia H  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael N  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rachelle S  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

David H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRITTANY H  |  First Impressions 
Rating:
5.0

Far exceeded my highest expectations.

Martin W  |  Overall Experience 
Rating:
5.0

Due to banking error, my payment was not made by the bank, resulting in unneeded stress. I went, with proof in hand, to plead my case. The late fee was removed, and my services continued. Evidently, I am not the only person with issues at WF. I thank Tammy for her patience. She’s a gem.

angela m  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rebecca R  |  First Impressions 
Rating:
5.0

I can't say enough about Uhaul in Boise, Idaho and Rapid City, South Dakota. I had an issue causing my one way move be delayed by several days in Boise. They locked up for me and I was able to go locate the truck and simply go about my trip. I was so worried but all was well and no extra fees. Thank you for making sure all was okay.

Erin V  |  First Impressions 
Rating:
5.0

The employee that helped me yesterday was very courteous and helpful. He did a good job.

Anna B  |  First Impressions 
Rating:
5.0

The Staff at this location we're so nice and helpful. Morgan, Tami and a few others gave top notch Customer Service. I highly recommend them and would give them 10 Stars if I could. Sincerely NS

Natile s  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marco P  |  Overall Experience 
Rating:
5.0

Good people good service Green Building nice place enough said

Daniel B  |  First Impressions 
Rating:
5.0

Very helpful & friendly staff. Impressed with security measures. Facility is very clean & we'll maintained. Super convenient.

Michele C