Comentarios del cliente para U-Haul Moving & Storage of Rapid City

Drop off was quick and easy!

Nice and quick.

From the first phone call to the returning of the trailer, very friendly helpful employees..

The girl who helped me was very professional and courteous.

Third time interacting with this location. Each visit has been exemplary!

Pleasant experience friendly people ??

very helpful

Not a thing! The young lady that helped me was very helpful Thank You

The facility was well secure but the location of my storage unit had poor lighting

Exceptional customer service, kind and courteous.

Excellent, friendly, knowledgeable staff!

Mike helped us , he did a great job, thanks !!!

Have a spare tire, in case

personnel are great to work with!

Very busy morning yet the two clerks on duty were friendly, very efficient and courteous.

Super friendly and helpful people

Would have like to have price matched since the other truck I was going to get was less. You would not price match. Had to go withU haul since the other place could not get a truck in time.

Have equipment cleaned from prior use. And have equipment picked up from location customer reserved from..

Paul was most helpful, everything went smooth.

Terence- the Man, the Myth, The LEGEND!

None

Great, super friendly staff!!

The attendees were friendly and helpful, vehicle worked well and was clean. Quick and easy check in and check out, great experience!

great service by Tami

Make sure the ball hook up is the correct size for the arm it attaches to.

clean trailers .i ruined a set of pants,due to grease

My emails did not contain the price from when I originally booked my reservation leaving me unable to verify it, but I believe my reservation price somehow became 100$ more than I originally booked. I was very surprised when arrived to rent the trailer, and did not have time to go to another service, but I still feel like something was not correct, and will be avoiding UHaul in the future.

The staff were knowledgeable and helpful. The wait time was short.

Service was quick. Staff works hard to make the experience go smoothly.

Rent tire chains for your vehicles. Trecherous drives through mountain passes would be easier with chains.

I always rent from this location. The people here are courteous, friendly and helpful. I can't imagine a more customer oriented set of people. Any problems I have are with U-Haul (corporate) and how they treat their customers. This is based on my phone calls to customer service.

The truck I rented was clean but I have serious question about its level of how well it is maintained. There were a few issues that range from very annoying to I hope this thing is actually road worthy. There was a very loud rattle noise coming from under the dashboard every time you hit a slight bump in the road. The Abs and Brake warning lights would come while driving for no apparent reason. The brakes made a metal to metal sound every time you applied them, and there was a very loud clunk in the front end that was heard when going over bumps. I knew I was going to be putting less than 50 miles on and had a delivery that I needed to get done yesterday or I would have taken the truck back. When I returned the truck I did tell the person at the counter about all the issues I had encountered and was told they would get them looked at. This has been my only negative experience with U-haul.

I rented a 17’ truck. It was not washed but inside the truck was clean. We are having winter weather so this is understandable. The U-Haul staff were very courteous and helpful and the rental process was fast and easy.

In and out very quick. Thank you for the courtesy shown by all employees

I called U-Haul before my move to inquire about adding an extra day because I thought I would get it back a couple of hours later than my seven days out pick up time and was told as long as I get it back same day, there wouldn’t be an extra charge. I arrived at drop off location two hours past the scheduled drop off time and was being charged $57 dollars for late return and environmental fee. Not pleased when told one thing and having a different outcome.

But, I will not recommend Uhaul!

Very friendly/helpful, much appreciated:)

Morgan was exceptional. A great rental experience.

Renting from this location was easy and quick! Very professional and pleasant!

They are always friendly and helpful. Thank you.

Maybe warn customers the 10 foot trucks are awful in the snow. That being said they were really awesome in giving me a break for extra rental time since it was stuck for two nights. Thanks guys!

I had to ask the attendant if I could wask the equipment as it was covered in salt from the last rental. So I had to wash the unit in the parking lot of your store. Is that anyway to treat someone whom is paying to rent equipment? I was a bit upset that he was so reluctant to wash the damaging salt from such a expensive piece of equipment.

Everyone was helpful on the phone and in the store

The customer service, equipment, trailer , everything was excellent. Would definitely use again & highly recommend to others. Thankyou!

Says 19.99 to rent a truck. But after FEES= milage fees, AND gas. TAXES= environmental? SEVERAL different types. Cold truck. Online scheduled pick up too. No pick up or drop off option to use the services. Absolutely terrible contact number. Specially when your in a hurry. No direct line. Just disappointed overall.

Was charged extra for unknown reason. I have a billed receipt for the orginal charge. But now have a secondary charged that has no reason

The 2 men working on my pick up, were great. Thank you for helping me on my check out

This is the second time uhaul in general has not had the correct equipment at the pickup location request

Always happy with my rentals at this location.

Customer service rep was very friendly and explained things very well!

drop off was fast and easy and the personnel were friendly dont change a thing

Super helpful and friendly staff.

Aaron was extremely helpful when I called to arrange storage and an additional truck rental. Terrance was so friendly upon our arrival. Great customer service from this location!

Excellent service! Everyone was so helpful

Clean, secure , and great staff, thank you

Upon getting the unit, staff was helpful. Office closes a little early. Staff (3)was locking up as we arrived to empty the unit, saw us and disappeared without asking if we needed help while I parked.

Everything was fine.

The best haul location I have ever used!!! Amazing staff.

Everything is great other than the reason for no longer using storage unit is it’s too pricey.. I now have a much larger storage unit for half the price that is also a secured facility..

I've been pleased with service for the past 9 years! Thanks!

Paul and Tammy were amazing! Excellent customer service! I wouldn’t go anywhere else

Everyone was helpful and courteous. Thank you!

Wonderful facility! I had precious heirlooms and antiques,,,,, I felt secure using your storage room! Thank you!

They put me on the second floor: 1) My age 74 2) lighting would not stay on to see to sort 3) incline to get my boxes, bins, etc to my car & bring them back until renting trlr to take to Ogden UT

Staff were professional and helpful. I would use this store again and refer anyone with a need there. Thanks to U-haul of Rapid City.

It is obvious the owners take great care of this place.

I had rented a U-Box and just needed to empty it, but the site was clean and organized and the staff was friendly, helpful and efficient.

I am 74 years of age and they gave me a storage unit on the second floor with a huge ramp. I guess because I was not going to be there beyond 30 days that they decided to put me on the second floor.

The gentleman who helped was extremely patient and helpful

Great manager top staff

Great place helpful staff and manager.

Price has way to high and too many communications were sent by mail if you were paid up or not. That is why the app is in place.

thank you

great facility! the 24 hour door needs repair to enable after hours access.

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Great people to do business with!

One of the finest storage facilities I've ever had the pleasure of utilizing, clean, very well managed, customer service is the best, Konrad and his team of professionals are awesome!

Very clean, safe and convenient. The staff is exceptional. Friendly accommodating and professional. Highly recommend for all moving and storage needs.

Staff & facilities were excellent! Went above and beyond all our expectations. Would highly recommend this user friendly establishment! Thank you!

Will not use U-Haul again !!!!!

The guest service was great! Clean, neat facility.

I had a UBox shipped to RC and stored for 3+ years at their facility. I just recently unpacked the box there. Every step of the operation was effortless, smooth and trouble free. Thank you RC!

Very courteous, professional and accommodating.

Good experience. I would use U-Haul again in the future.

The service was fast and friendly. It was easy to get to my storage unit but it felt secured. I love the carts that are available for moving heavy items!

The only comment I would have is the ramp going up to the second floor can be a bit difficult getting things up and down if heavy. All in all very good.

Best ever

I received calls to confirm my reservation which was very helpful. The customer service on both ends was great!

Great service!

great service

Great place. Have used storage and also trucks for moving. Always excellent service! Thanks guys!

We found this facility to be a clean and safe placce.

The manager was extremely helpful and went above and beyond expected service.

Awesome staff! Clean facility! Very accessible for all your storage needs.

All the staff were super helpful. The facility is great. Very clean and accommodating. I would recommend this place to all my friends and family. Moving sucks but, this place made it so much easier!

Konrad at the Rapid City UHaul was very helpful. They were extremely busy due to the Bike Rally. The location in RC is awkward but it is what it is. Phone system for UHaul is horrible!

Great staff, very convenient 24 hour access, and climate control made uhaul storage perfect for me. It's a little more expensive than other storage, but it was well worth it for what I received.

Cost way to much!!!!

Great people. Great service. Great experience!!

Customer service was excellent. Professional and experienced. I will recommend U-Haul to my friends.

There were issues with my stay but the staff was very friendly, and very helpful, and took care of business for me so that in the end I did leave satisfied.

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Wonderful facility and people

The owners and staff are so helpful and friendly at this location! We could not have asked for a better experience with a moving and storage company.