Comentarios del cliente para U-Haul Moving & Storage of Rapid City
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de U-Haul Moving & Storage of Rapid City
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Colton J. en
I loved Paul's fantastic and professional service?? Keep customers informed while their waiting in line to be serviced
kyaera a. en
Would be great if CUSTOMER service rep would refrain from HANGING UP on said customer. Worst customer service I have ever received from a company. Took 3 phone calls to actually talk to someone then was spoken to very rudely and cut off multiple times. Would not recommend to friends or family. This was not the first encounter with poor customer service as it has happened on multiple phone calls with this company.
Betty T. en
The parking area is s little tight for those of us not used to pulling a trailer. I was a little nervous.
Sandra M. en
The staff were very friendly and courteous. We didn't have to wait to be helped;our truck was ready and pulled up for us when we arrived. The truck was clean and easy to drive. When we returned it the gentleman was right there and had us checked out quickly and was very friendly.
jennifer m. en
Had a reservation to pick trailer up at 0800, when we arrived no trailer. No apology or attempt to make it right other than offering to let us drive to Custer to pick one up there. Eventually got one to Rapid City location after I asked them to call the person who had it and see if he would have it back anytime soon. Put us 2 hours behind for getting out of town for a 12 hour road trip. Very frustrating. Everything else was fine.
Martin F. en
Very helpful and friendly!
Matthew S. en
Both ladies were very helpful getting the motorcycle trailer.
Joseph K. en
I reserved online, everything was ready on time. Was a great experience for my purposes.
Steve G. en
The place was severely understaffed at about 2:30 on a Tuesday afternoon. There was nobody in the building when I got there. 5 minutes later someone came in. Long lines of customers formed. Only 1 person handling rentals and returns, was overwhelmed. Long wait.
Matt B. en
Everything is great other than the reason for no longer using storage unit is it’s too pricey.. I now have a much larger storage unit for half the price that is also a secured facility..
Matt B. en
As far as customer service, vehicles, trailers and equipment is concerned. I have no complaints
MARK K. en
the personnel at this location were simply the best! they were all professional, courteous, and friendly. additionally, they all known their business and are super at their jobs! kudos to them all! thanks a million for making this a pleasant , no stress experience!
Phil S. en
Staff was great and equipment worked great.
IVAN V. en
Very courteous and professional. Thank you!
Steve F. en
x
John C. en
N/A
Cynthia F. en
U-Haul representative was friendly and helpful! She was busy but she stayed calm and got what we needed in a timely fashion.
Albert K. en
keep the good work up. Very professional to do business with. and I like the switfness in checking you in and out. thanks U haul
Cathrine H. en
Customer service was short staffed to accommodate long line of customers.
Keith S. en
Check out the equipment before you rent it.
tamara d. en
I've been pleased with service for the past 9 years! Thanks!
Jerome Y. en
more staff to help with the long lines
christina t. en
I would have liked to see some credit to all of us who rented today but had to return in less than two hours because we couldn't use it due to the horrendous hail we got. I understand that weather isn't the fault of the company. Two hours and wasn't used but to drive home and then back when i could get out there to drive.
Robert T. en
Dropped off after hours. Online was great!
Robert T. en
Great experience: staff was knowledgeable, friendly, and very helpful.
harry h. en
There was U-Haul location in Sturgis SD, yet I was referred to Rapid City, 25 miles away. A total of 50 unnecessary miles to pick up a trailer. On a positive note the staff was excellent. My items to load was in Sturgis
Lial C. en
The only thing I have to complain about is the computers were slow and need more employees up front on counter. Waited 20 minutes at least to be waited on. Other customers were getting as frustrated as I was. Some of the issue was customers not having the poop in a group and nothing we can do about that.
Eric M. en
Debbie is awesome!
Dennis G. en
I used on line reservation for an open trailer with ramp. When I got to the pick-up point in Rapid City SD I was informed that the open trailers were for "in city use only" and that I would have to use a larger enclosed trailer.with no ramp. I was transporting a motorcycle so the ramp was an important feature. Maybe let the customer ahead of time.so that I could have brought a ramp with me instead of having to purchase another one.
Robert B. en
Another great rental. U-Haul is all we will ever use.
Kim A. en
Was so well received and treated so well. Thank you.
Ramon S. en
Your reservation process is extremely poor. Look up the definition of "reservation" and learn it.
Jonathan H. en
This location got slammed on the day I rented, everybody wanted to move that day it seemed. It took an extra 15 minutes than I budgeted for, but staff attitudes were great and they were working as swiftly as possible.
Tony P. en
Love this location. They have their shit together. Employees and customers were all laughing and having fun. I very much enjoyed that. And don’t forget- insurance is only $8.
Mary Anne E. en
Great customer service, friendly and welcoming!
brian m. en
You know to be honest I don't know if you could do much to improve I've rented several trucks and a trailer over the years and excellent service and never had a problem with anything I rented
Jason L. en
Paul and Tammy were amazing! Excellent customer service! I wouldn’t go anywhere else
Robert A. en
Great job; and installer even save me a few dollars!!
tom H. en
Everyone was helpful and courteous. Thank you!
JESSE C. en
GET CRUISE CONTROL FOR YOUR TRUCKS
debbie w. en
All the personnel in rapid city are the best have dealt with them for several years and they are the greatest
Mary G. en
Wonderful facility! I had precious heirlooms and antiques,,,,, I felt secure using your storage room! Thank you!
Jeff A. en
Only yes and no answers were available so had to choose No. Counter person was extremely slow. Outside person, Terrance, was very helpful and took care of me right away. Need more than two people working on a weekend.
VERNA M. en
They put me on the second floor: 1) My age 74 2) lighting would not stay on to see to sort 3) incline to get my boxes, bins, etc to my car & bring them back until renting trlr to take to Ogden UT
David B. en
Good experience.
CharliAnn O. en
We dropped off the car hauler first and the truck at a later date. BOTH times they were VERY pleasant. The refund I was owed was processed very quickly and effectively! Will definitely use this location again should I need to use U-Haul again.
Sherri C. en
So friendly at this location! Thank you.
Frank H. en
Jamie and the whole team were nothing short of outstanding. You could sense a real team effort there and positive throughout. I was very impressed.
milton w. en
Staff were professional and helpful. I would use this store again and refer anyone with a need there. Thanks to U-haul of Rapid City.
Jonathan H. en
I have really enjoyed my experiences with uHaul. I've moved citites three times in the past decade. Prices are fair and uHaul corp has dialed back the fear marketing. This Rapid City location is second to none, they run a great business.
Leland P. en
Make sure the tires on the car hauler are up for the trip
Jonathan H. en
It is obvious the owners take great care of this place.
Ken L. en
I had rented a U-Box and just needed to empty it, but the site was clean and organized and the staff was friendly, helpful and efficient.
Ken L. en
I had rented a U-Box and just needed to empty it, but the site was clean and organized and the staff was friendly, helpful and efficient.
MARGARET B. en
They were totally confuse about our rental. They cancelled our reservation! When we got there they had to rebook it. Took forever!
Tony P. en
Keep doing what your doing.
michelle s. en
I rented a 26' truck. It rode like crap! One of the tires must have been off because it felt like I had eggs for tires. Up to 65mph was ok, at 66 the truck shook so bad I thought it would fall apart. The seats were super uncomfortable and it was a hard and bumpy ride.
Eric M. en
Very helpful staff. They all deserve large raises. Best Uhaul staff in the country.
James R. en
I told them I would be back. I had to work late. I payed for the insurance and they voided it on me becouse I was stuck at work I was planning on coming in today but at this point I dont want to deal with them.
Ronald B. en
nice people
Keith G. en
great customer service!
James S. en
When I picked up this enclosed 5x8 in nc it was 199.00 for 6 days.35 days later same size unit it was 536.00 I'm calling bullshit on that.a 336.00 dollar difference!###
VERNA M. en
I had to go back to the office 3 times before my door card would work.
Martin F. en
Excellent job!
VERNA M. en
I am 74 years of age and they gave me a storage unit on the second floor with a huge ramp. I guess because I was not going to be there beyond 30 days that they decided to put me on the second floor.
Randy E. en
Friendly fast service. Always have what I need.
collin A. en
Manager was helping other people while helping me when I was waiting gabe me a very old dolly with bad tires and was kinda rude
Ami C. en
The person who checked me out didn’t know anything
Larry T. en
I picked the van up on short notice and was taken care of in a very professional way. It was very handy for what I used it for.
Mason M. en
Equipment is older, but not gross by any means. The cab was very clean and so was the back. The individual who I had for check out and check in was exceptionally professional and helpful, he made the experience perfect.
emily h. en
Staff was very helpful, and informed me to look around at other costs and they matched prices that were lower than the uhaul quote. They also helped hook up the trailer to the truck... however 6 hours away we realized the hookup wasn't correct and we stopped at another uhaul & they helped us out.
GENE B. en
Everything was perfect.
Neil B. en
The gentleman who helped was extremely patient and helpful
Byron P. en
Friendly staff
Laurel S. en
Great service—friendly and fast.
Justin D. en
The owner went out of his way to help me get a storage unit that fit my needs and was extremely pleasant to work with. The employee that helped disengage my trailer was personable and professional. The store was clean and, while busy, ensured all customers were taken care of.
Matthew O. en
Wash the trailer’s exterior. It was filthy, I washed it when I got home.
DELAINE L. en
The unit we rented had ice and water on the inside of the 10 foot truck. I had to use ice melt so the ice would melt and then spent about 20 minutes cleaning the back. This was brought to the attention of staff and no compensation was offered.
Jeri L. en
You guys were great if you could have chains or snow tires on your vehicles that would be so awesome.
Paul P. en
Staff is always friendly and helpful. Always looking for ways to save you money. Best U-Haul that I have ever dealt with. Keeps me coming back. Thanks to everyone
LARRY G. en
The lady that checked me out made my experience slightly confusing. IE: figuring out exact mileage and told me I had the uhaul for two days when my contract told me one. Other than that the rental was good.
Jeremy O. en
Everything was good! Great service,fast and very clean facility!
Dave P. en
Friendly - concerned - and very professional service!!
Adam S. en
My only problem is that the van didn't have snow tires on it, and I got stuck in the snow. There shouldn't have been deep snow on March 1st, but there was and the van's summer tires proved to be ineffective in it. This is clearly no fault of UHaul or this outlet. Just a note for other customers: when you need to move a loved one to a new house in the middle of the night in March, think about whether you will need snow tires to get it done.
David W. en
Nothing. Not a single thing. All around. excellence and very helpful. Thank you, U-haul for the service you provide..
Jeff S. en
Great manager top staff
Jeff S. en
Great place helpful staff and manager.
Rhonda Y. en
I have no complaints the staff were very professional they got me what I need and I was done within an hour. Awesome customer service????
Robert O. en
Very helpful and customer focused
Dawn H. en
Drop off was fast and efficient. No waiting around for someone to show up
Robert O. en
Very freindly
Austin S. en
Nothing. Wezley got me in and out quickly. I really appreciated that.
MOLLIE G. en
Price has way to high and too many communications were sent by mail if you were paid up or not. That is why the app is in place.
Kevin C. en
thank you
richard c. en
great facility! the 24 hour door needs repair to enable after hours access.
Barb H. en
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steven d. en
Great people to do business with!
Dani C. en
One of the finest storage facilities I've ever had the pleasure of utilizing, clean, very well managed, customer service is the best, Konrad and his team of professionals are awesome!
Jack S. en
Very clean, safe and convenient. The staff is exceptional. Friendly accommodating and professional. Highly recommend for all moving and storage needs.
ken m. en
Staff & facilities were excellent! Went above and beyond all our expectations. Would highly recommend this user friendly establishment! Thank you!
James F. en
Will not use U-Haul again !!!!!
Lynda S. en
The guest service was great! Clean, neat facility.
Dan D. en
I had a UBox shipped to RC and stored for 3+ years at their facility. I just recently unpacked the box there. Every step of the operation was effortless, smooth and trouble free. Thank you RC!
Jack S. en
Very courteous, professional and accommodating.
robert j. en
Good experience. I would use U-Haul again in the future.
Sarah S. en
The service was fast and friendly. It was easy to get to my storage unit but it felt secured. I love the carts that are available for moving heavy items!
JAMES H. en
The only comment I would have is the ramp going up to the second floor can be a bit difficult getting things up and down if heavy. All in all very good.
Camille A. en
Best ever
Sarah S. en
I received calls to confirm my reservation which was very helpful. The customer service on both ends was great!
Monica K. en
Great service!
CLARA Z. en
great service
MOLLY M. en
Great place. Have used storage and also trucks for moving. Always excellent service! Thanks guys!
NANCY W. en
We found this facility to be a clean and safe placce.
Susan Z. en
The manager was extremely helpful and went above and beyond expected service.
ken m. en
Awesome staff! Clean facility! Very accessible for all your storage needs.
Elaine B. en
All the staff were super helpful. The facility is great. Very clean and accommodating. I would recommend this place to all my friends and family. Moving sucks but, this place made it so much easier!
JAMES M. en
Konrad at the Rapid City UHaul was very helpful. They were extremely busy due to the Bike Rally. The location in RC is awkward but it is what it is. Phone system for UHaul is horrible!
jacob b. en
Great staff, very convenient 24 hour access, and climate control made uhaul storage perfect for me. It's a little more expensive than other storage, but it was well worth it for what I received.
evelyn h. en
Cost way to much!!!!
OZLEM O. en
Great people. Great service. Great experience!!
barbra g. en
Customer service was excellent. Professional and experienced. I will recommend U-Haul to my friends.
becky a. en
There were issues with my stay but the staff was very friendly, and very helpful, and took care of business for me so that in the end I did leave satisfied.
Kahl S. en
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Christina C. en
Wonderful facility and people
Meagan D. en
The owners and staff are so helpful and friendly at this location! We could not have asked for a better experience with a moving and storage company.