Customer Reviews for U-Haul Moving & Storage of Raleigh

303 comentarios

3201 Austin Peay Hwy   Memphis, TN 38128

(901) 334-9208

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(901) 334-9208

3201 Austin Peay Hwy
Memphis, TN 38128

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Other than having a little trouble uploading my drivers license, my experience was flawless.

Lillie W. 
Clasificación:
1.0

El cliente no dejó un comentario.

Kermella G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terri P. 
Clasificación:
1.0

We were hurriedly explained the process, had to hunt and find the truck ourselves, then when we tried to return it the online link didn't properly work (on purpose) so that we could be charged extra money. The bill went from approximately $116 to $198?! Uhaul is definitely changed from how they used to be and we won't be using you again.

STEPHANIE B. 
Clasificación:
4.0

El cliente no dejó un comentario.

DONNA C.  |  First Impressions 
Clasificación:
1.0

My reservation was jacked up

Christian R. 
Clasificación:
5.0

Very friendly an helpful

tiffany a.  |  First Impressions 
Clasificación:
1.0

Overcharged

Rafael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Starr B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Earnestine H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tonya D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael F. 
Clasificación:
5.0

El cliente no dejó un comentario.

april t.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
5.0

Mary & Ted has great customer service. Very helpful, all around great experience. Keep up the great work.

KAREN C. 
Clasificación:
5.0

Alaysia Howard (sorry if i mispelled her name)was very knowledgeable and very patient, she was Informative of her job. She answered all of our questions and even made a few suggestions. She made effort to make us feel comfortable about the decision we were about to make. Thanks for the great customer service.

KAREN C.  |  First Impressions 
Clasificación:
4.0

Your Hot Springs, AR facility was not user friendly. I was told I could not come in the building. I had to finish the contract over the phone from my car! When that didn't work your employee made several trips from her office back and forth to my car and we finally were able to leave for Memphis. We were told that the dolly we paid for was not available and were asked to pick it up from another location. We were short on time and did not go by the other location. Your Memphis employees were very empathetic and gave us credit for the missing dolly and were very helpful with our check-in. But I was a little surprised by the $95 rate. The rate quoted over the phone was $39. I found out just

Mark S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Tamika H. 
Clasificación:
5.0

Both young ladies were polite and courteous!!!

John B. 
Clasificación:
5.0

I love this company. Staff is competent and professional.

AMANADA B.  |  First Impressions 
Clasificación:
5.0

Keep up the awesome work; thanks so much!

Shirmilia B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allen D. 
Clasificación:
2.0

Very unorganized. Spent most of my rental time going back and forth with the rep

Denise N. 
Clasificación:
4.0

Make sure the rental boxes are clean from previous renter. Most of the boxes were clean, but whoever used those boxes prior to me did not clean a few out as they had food crumbs and dead stink bugs. After returning the boxes, I found one of those same bugs crawling on my front seat 2 days later. I hope I didn't bring anything to my new place from those boxes.

Kimberlyn F. 
Clasificación:
5.0

Very quick and easy. Staff was very knowledgeable.

ROBBY W. 
Clasificación:
5.0

Great place

kenneth g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ARICKAS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rozunia W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

jo carol p.  |  Overall Experience 
Clasificación:
5.0

I had a great experience. Keep up the good work!

MARTERRIUS M. 
Clasificación:
3.0

Everything was fine until I had to return the truck. The self 24/7 app kept starting over and would not let me return the truck through the app. For what I had to go through I will just go and do everything on the inside from now on.

Jamesia F. 
Clasificación:
5.0

Nada

charlese S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel S. 
Clasificación:
5.0

Not all defective items was listed on app. I had to walk back into store to tell them something they already knew. The Associates in the store were Awesome. Made it an easy transaction. My props to them all.

Dale M. 
Clasificación:
4.0

Other than a hiccup with one of the managers the staff was very good.

Donna B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lewie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bernadette L. 
Clasificación:
5.0

El cliente no dejó un comentario.

consuela T. 
Clasificación:
5.0

El cliente no dejó un comentario.

T Sky B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jebrea C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Demone D. 
Clasificación:
1.0

Some of the employees were nice and helpful, but no.

shannon j.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CARNESHA R.  |  First Impressions 
Clasificación:
5.0

professional and courteous staff /

EDDIE T.  |  First Impressions 
Clasificación:
5.0

The alarm in the office was disturbing. Besides that everything was perfect.

BABATUNDEO Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

willie j.  |  Overall Experience 
Clasificación:
1.0

Rude and ignorant hopefully this was my last uhaul from this location

GLADYS B. 
Clasificación:
3.0

Why did uhaul send me here ? I wanted someplace alot closer to Arlington, tn . Uhaul's website sucks big time. If there were a rating to getting the run around uhaul would get 10 out of 5 stars. You did not have a 20x10x10 storage available that I reserved . You only had a 10x10x10 unit a 2 5x10x10 units bad taste in my mouth for that.

Donald S.  |  First Impressions 
Clasificación:
1.0

My mattress was ruined by a water leak that apparently “management “ wasn’t aware of.

Shelia S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ollisa M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carolyn J.  |  Overall Experience 
Clasificación:
5.0

Nicole was very knowledgeable and nice. She helped me get in and out.

Andrea T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

dorian B. 
Clasificación:
5.0

The automatics doors to get in was not working and make difficult to get in/out with heavy stuffs.

VICTOR D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Robin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

mike A. 
Clasificación:
5.0

Extraordinario servicio al cliente

Steven J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Karmen J.  |  First Impressions 
Clasificación:
5.0

N/C

Helen C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

demetrius p.  |  First Impressions 
Clasificación:
5.0

I am so glad that Uhaul had the storage and truck at the same place. The storage units were great!

Todd S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sholonda M. 
Clasificación:
5.0

Everything was very professional and pleasant. Thank you!!!

patricia s.  |  Overall Experience 
Clasificación:
1.0

Unit was wet all my items got wet and there was bugs everywhere I basically lost everything.

Jarvis M.  |  Overall Experience 
Clasificación:
1.0

Took me an hour to get approval for my vehicle after I'd already been approved online. Staff was not helpful whatsoever, worst experience!!!!

Emily C. 
Clasificación:
5.0

All of your staff are extremely friendly, knowledgeable, and hard working

JOSSELYN M.  |  First Impressions 
Clasificación:
5.0

Have them a second chance and this time the service was great

Santania T. 
Clasificación:
5.0

The friendly and helpful staff made drop off quick and easy.

Lyn A. 
Clasificación:
2.0

The first truck assigned could not be driven due to a brake failure. The second truck also had brake issues and the power steering went out on me.

Deborah W. 
Clasificación:
3.0

I had no issues at all. Staff was polite and professional.

ronnie J. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAMONEAKE M.  |  Overall Experience 
Clasificación:
3.0

The young lady was rude didn't wanna help me with anything kept giving me the run around. Until I found the young man to help me he was awesome but the young lady named Nicole's was very very rude she needs to work on her customer service skills.

Chasity M.  |  First Impressions 
Clasificación:
5.0

Everything was great from the customer service to the vehicle and return...even when i had to extend the amount of time i had the truck there were no issues. Great service overall!

danielle J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tabatha S. 
Clasificación:
1.0

One of your service representatives, young high high yellow with braids, light green, skinny; had a very nasty disposition about her. Very nasty. I won't be doing any business with you all anymore.

Santania T. 
Clasificación:
3.0

El cliente no dejó un comentario.

asia W. 
Clasificación:
5.0

El cliente no dejó un comentario.

tiffany R. 
Clasificación:
4.0

Dollie was not provided as i was told plus i was quoted a price of 164.00 but when i got to Austin Peay. I was charged 193.93

renita M. 
Clasificación:
5.0

The facility was BIG and spread out. Everything was good. The lady at the counter and the manager were very helpful and courteous.

Todd S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rickey M. 
Clasificación:
2.0

El cliente no dejó un comentario.

SHARNICE E. 
Clasificación:
4.0

Truck was banged up pretty good. Drivers door was bent and location reminded me to close it pretty hard to make sure it latched. Every time I opened it I could hear the metal bending more.

Kevin T. 
Clasificación:
5.0

Hey my name is victory butler it was my first time in the store an the lady at the front desk was so good to me an everyone that came in the store but the most thing that I liked was that she made sure that the Customers were happy an Satisfied an she was really Respectful an she didn’t have me wait along time I was in an out her name is ALAISHA HOWARD #771078 I rate her as a 10

VICTORY B.  |  First Impressions 
Clasificación:
5.0

Probably 1 of the experiences ive had with uhaul...thank ya! No Stress this time...Beautiful Thing...there!!

tracy s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rhonda R.  |  First Impressions 
Clasificación:
4.0

The emailed receipt I was sent requires a special app to open. This is annoying and unnecessary, simply send the recpt. in the clear as an attachment so it can be opened without any special apps.

John L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Larry Y. 
Clasificación:
5.0

Thank you Kisha so very nice austin peay store.....

vicki g.  |  First Impressions 
Clasificación:
3.0

The one female worker was very nice. I think they could all use a class in hooking up the chains to the truck. You never twist the chains to make them shorter. If that is company policy maybe U-Haul needs a management change.

RAY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE C. 
Clasificación:
5.0

Nothing just continue with the way it is

RODERICK W. 
Clasificación:
1.0

The staff at this facility were so rude and disrespectful. Manager never available when I had a complaint. Young people are so unprofessional, and the company should require more training, when it comes to customer service. Even if the customer is not right they should not argue with them, especially in front of other customers. If I could, I would not give this facility 1 star.

Brenda e.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Carl E. 
Clasificación:
5.0

The only problem I had was the abs light came on so I called Uhaul assistance they made a note about it and helped me do test to make sure it was safe we did3have a problem

Angela G. 
Clasificación:
4.0

New facility with friendly staff that assured my move in process was a pleasant experience.

Teresa W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JEROG F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia B. 
Clasificación:
5.0

I've used their service 3x in the past 2 weeks. Each time, the customer service was great

Sharee B. 
Clasificación:
5.0

The ladies that were at the counter were most helpful and made the process easy.

MATTHEW C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Haley D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deloris B. 
Clasificación:
2.0

I had left the previous U Haul location without my loading material, they called me and told me to talk with my drop off location about a refund. When I arrived they said they already put up the supplies that i never picked up so i was refunded, but the refund was not in my account. When i stated that another person gave me a phone number to call the get more information about my refund but when i called the phone number it did not work.

Mia P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alberta A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert T. 
Clasificación:
5.0

The agent Z was extremely helpful and pleasant.

shannon j.  |  First Impressions 
Clasificación:
5.0

Valet service. Customer has to find truck that was arranged/reserved

Jewel A. 
Clasificación:
1.0

El cliente no dejó un comentario.

Roberto S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CALVIN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Takisha R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana G. 
Clasificación:
3.0

El cliente no dejó un comentario.

ASHLEE C. 
Clasificación:
5.0

The manager was really nice and gave me great information she actually got me to leave my current storage place and get one with her she was great. She's also printed out information with no problem

tiffery i.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Shanta W.  |  First Impressions 
Clasificación:
2.0

El cliente no dejó un comentario.

Emaly D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Latisha B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chandra P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Felicia M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shennell K. 
Clasificación:
2.0

Almost missed getting truck because it closed at 1 PM THAT WAS NOT INFORMED OF. Check engine light came on after driving it. Could not get customer service at 7 PM that day for help returning truck.

Randy M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lee Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clifford J. 
Clasificación:
1.0

Truck would not start. Had to cancel reservation and find another solution.

Danny C. 
Clasificación:
5.0

El cliente no dejó un comentario.

barbara E. 
Clasificación:
3.0

Your survey is limited to my opinion of the location. This is an extremely limited way to evaluate the totality of the leasing experience which has been POOR at best. There isn't much to say about a self service leasing location. The total leasing experience has been Poor to satisfactory at best. I will be very hesitant to use or recommend U-Haul in the future.

Fredrick B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Danny A. 
Clasificación:
4.0

El cliente no dejó un comentario.

annie J. 
No se han enviado comentarios para esta ubicación.

Additional Services at this Location

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    History

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