Customer Reviews for U-Haul Moving & Storage of Raleigh

1,559 reviews

3201 Austin Peay Hwy   Memphis, TN 38128

(901) 334-9208

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(901) 334-9208

3201 Austin Peay Hwy
Memphis, TN 38128

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

MARLON C 
Rating:
5.0

Customer did not leave a comment.

Tabitha V 
Rating:
5.0

Friendly staff.

Melvin V 
Rating:
5.0

Customer did not leave a comment.

Brandon M  |  Overall Experience 
Rating:
1.0

Great 👍

michael m  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Travis I 
Rating:
5.0

Customer did not leave a comment.

Jacqueline M 
Rating:
5.0

The only issue I had was that I didn’t know that the facility actually closed at 10 pm.

Antasha J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bree G  |  Overall Experience 
Rating:
5.0

The representative was very professional.

Benjamin B 
Rating:
5.0

Customer did not leave a comment.

Erin P 
Rating:
2.0

No leg for the trailer to take it on and off. Just had to stay on for our trip (5 days) so no relief for the shocks. Also the trailer brakes didn’t work and that damaged my front brakes

Alex R 
Rating:
5.0

Best storage i ever used

cheryl r  |  Overall Experience 
Rating:
2.0

Customer service is very poor.

Abubaker A 
Rating:
5.0

Customer did not leave a comment.

quanpatrick r  |  Overall Experience 
Rating:
5.0

The cargo van was not cleaned.

Teyna B 
Rating:
5.0

Customer did not leave a comment.

Juantonio T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dominique B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Candias M  |  First Impressions 
Rating:
1.0

No customer service at this location 1- had to go find the truck I rented on the lot ( past have brought truck up front). Lazy tech on site 2-web site not working correctly ( company greedy for money) not interested in customer service 3- drove 9 miles total charged 19.00 dollars for gas 4- me the customer did not even get what I wanted to rent ( outside 10x10 space) given inside space AGAIN NO CUSTOMER SERVICE Power was out from strong storms and on site generator not work fully. Took me 6 trips to U-Haul for this headache I see this as corporate greed. Screw Customer Services Should have closed for the day. All I heard from employees is how hot it is and want to go home can’t do anything with internet not working correctly Corporate Greed with no regard for the paying customers Have use U-Haul lots in the past but after this nightmare NEVER AGAIN Already planning to move my items to other storage place that cares for its customers Again corporate greed for profit not CARING about the Customer

Tracy C  |  Online Move In 
Rating:
3.0

The location was fine but the lack of customer support & motivation from the front desk clerk was visibly apparent. Her chin was rested in her hand and elbow on the counter the entire time she talked to us. She acted as though she did not want to be there and as if it was a pain to be helpful. I even remarked to her that it seems as if she didn't want to be there and received no change in her behavior. It was not a pleasant transaction and I'd most likely not return to that location.

Sherri O 
Rating:
5.0

Customer did not leave a comment.

Jose P 
Rating:
4.0

Customer did not leave a comment.

qulecia j  |  Overall Experience 
Rating:
4.0

Everything was fine.

Debra N 
Rating:
1.0

Was over charged

Oliver G 
Rating:
4.0

Customer did not leave a comment.

Kenyatta D  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

George C 
Rating:
5.0

Service representative was very polite and knowledge concerning my on-line contract. No improvement is necessary.

Wanda B 
Rating:
3.0

The customer service was average (not great and not terrible)

Jack S 
Rating:
5.0

Great service

Michael F  |  First Impressions 
Rating:
5.0

Over past two years, the same customer service representatives were at the desk. So, they knew me and vice versa. Friendly and easy results on all levels. Thanks

vogel b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth J 
Rating:
5.0

A Facility I would recommend.Staff was excellent,very polite👏

ruby o  |  First Impressions 
Rating:
1.0

Incompetent. I will never rent U-Haul again.

Ebonee C 
Rating:
1.0

I will never use U-Haul again. I had a terrible experience. Starting at pick up.

Ebonee C 
Rating:
5.0

I would like to recognize the young lady with the red ponytail the young man that assisted me abd the other young lady that had the glasses on. All three was extremely friendly and helpful

Delicia J 
Rating:
5.0

Customer did not leave a comment.

ANTHONY C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexis S  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

GUorong M 
Rating:
5.0

Customer did not leave a comment.

ALEXANDRIA K  |  First Impressions 
Rating:
1.0

Staff members are rude, they are more worried about ordering food than attending customers. Then when you return the equipment they just point the drop off spot and they won't even greet or talk to you like if they were mad. One of the worst locations.

Javier L 
Rating:
5.0

Customer did not leave a comment.

amber G  |  First Impressions 
Rating:
5.0

Everything was great

Danielle H 
Rating:
5.0

It was well maintained this was my first ever renting a storage I was very impress

Dorothy D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tracy d  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bryan H 
Rating:
3.0

Customer did not leave a comment.

Christopher P 
Rating:
2.0

Customer did not leave a comment.

DYLAN M  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jason M  |  Overall Experience 
Rating:
5.0

There is nothing to improve. Everything was great. Excellent hospitality service. Wonderful customer service at this location

SARAH J 
Rating:
5.0

Customer did not leave a comment.

Anita M 
Rating:
5.0

Great customer service!

Angela Y  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Paula J 
Rating:
4.0

Customer did not leave a comment.

jessie j  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Craig B 
Rating:
5.0

Customer did not leave a comment.

Tyler O  |  Overall Experience 
Rating:
1.0

Attitude from employees and not helpful to the customers.

SHANI M  |  First Impressions 
Rating:
5.0

The lady who checked us in was Fantastic!

mark h 
Rating:
5.0

Make sure when customers reserve have whatever it there at the time the person say they will be there,we are all on a time schedule to be somewhere at a certain,everything else was Great,amazing customer service and experience.

Melody B 
Rating:
5.0

Have the right truck size

ANTONIO D 
Rating:
5.0

Customer did not leave a comment.

Christy L  |  First Impressions 
Rating:
5.0

Great rental.

Brett C 
Rating:
5.0

Customer did not leave a comment.

Melody B  |  Online Move In 
Rating:
1.0

The left side mirror was hanging on by a finger nail clipper “ the mirror fell off”. the dash board wasn’t really clean but it wasn’t to dirty. Upon returning it was brought up that the vehicle was suppose to be “downed” so the employees said to themselves even though I had heard them. The gas wasn’t at half tank like it was stated on paper that it was. Over all terrible experience.

Jaquarius R 
Rating:
1.0

Customer did not leave a comment.

BRANDON S  |  Overall Experience 
Rating:
4.0

You can verify with customer what size truck they prefer instead of giving them the truck you want them to have

Dorothy D 
Rating:
5.0

Customer did not leave a comment.

Bree S 
Rating:
4.0

Please try to have all moving tools and equipment available for customers OR if none is available it should say that it’s “out of stock” somewhere just as the trucks do. I could be frustrating for customers to select certain moving equipment online to get to the store and find out that they are in fact not. This puts the employee on the receiving end of a potentially not so pleasant interaction that is not their fault. The good news is the employee/associate that was there for my services was pleasant and understanding and he gave me no hard time at all so that’s great!

Ariel T 
Rating:
5.0

The customer service was excellent, the process was smooth also and I had a great experience.

Melissa W 
Rating:
5.0

Customer did not leave a comment.

vasheka g 
Rating:
4.0

The computer system was down, so I was 5 hours late getting my trailer.

Ronald L 
Rating:
4.0

Customer did not leave a comment.

George C 
Rating:
5.0

The truck need to be serviced the transmission is slipping but overall nice and friendly staff

Tiffany W 
Rating:
3.0

The truck was in desperate need of maintenance. The steering was so loose it was past of point of being unsafe. It was downright dangerous. The check engine light never turned off.

Nathan C 
Rating:
5.0

Customer did not leave a comment.

Corey T 
Rating:
4.0

Customer did not leave a comment.

Anjelyca M 
Rating:
5.0

Great Service

Thomas W 
Rating:
4.0

Continue excellent customer service !!

Vincent H 
Rating:
5.0

Staff are always friendly and helpful.

zane s 
Rating:
5.0

Customer did not leave a comment.

Tanita D 
Rating:
5.0

Thank you yes

patricia c 
Rating:
4.0

Customer did not leave a comment.

Michael C 
Rating:
3.0

Customer did not leave a comment.

Keith K 
Rating:
5.0

Customer did not leave a comment.

Marquet H 
Rating:
1.0

The employee did not bring the truck up I had to walk the lot to find it. They texted me and told me they are not my maid. They charged me what they wanted on the return. Cleaning fee online said 25$ they charged me 200. I feel like they pocketed that money. I do remember an employee told me they can charge me what they want and go back in and get the money. Never will I use y’all again. The truck need maintenance

Valerie C 
Rating:
5.0

Great customer service and speedy service

Kametra L 
Rating:
5.0

Customer did not leave a comment.

Tabitha P 
Rating:
5.0

Thank you fo helping my daughter and I. Very nice staff who’s knowledgeable about the process of getting a storage and U-Haul( then thou that’s not what I got); however, I listened to and payed attention to how they greeted and spoke to other customers. The facility is very well kept and I feel safe while placing my items in storage even in the late evening. I love that there is an alarm on the building where my items are stored also. Once again thank you.

Charlette P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dominique B  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Aleyah H 
Rating:
5.0

Customer did not leave a comment.

miracle T 
Rating:
5.0

Good customer service. Friendly and efficient.

Ronald L 
Rating:
5.0

Customer did not leave a comment.

cordarius r  |  Overall Experience 
Rating:
5.0

N/A

Luther S 
Rating:
5.0

Customer did not leave a comment.

brianna c  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joe P 
Rating:
5.0

Customer did not leave a comment.

Nichole C 
Rating:
5.0

always offer the latest equipment (AOLE)

Emanuel F 
Rating:
2.0

The staff was not helpful. After checking in, I was told my trailer was over there. The staff pointed to the parking lot. It was not where he pointed. He eventually had to take his feet out of the chair and find it. He hooked it up and walked off. I still don't know if the brake lights work. When returning the trailer, I did not know it was my job to place it in a spot on the lot. I thought I could drop it off at the drop off location.

kyle o 
Rating:
5.0

Customer did not leave a comment.

vantina c 
Rating:
3.0

Vehicle had broken windshield. Transmission was slow to shift. Sometimes it had to get to 5000 rpm before shifting. Battery was weak. Steering was sloppy. Overall this truck was in poor condition. Customer service could improve. Although they were quick and efficient, they lacked interpersonal skills with the customer. But they were having a great time with each other.

james h 
Rating:
5.0

Customer did not leave a comment.

Octavia N 
Rating:
5.0

I hate u didn’t get the round lady name that helped me. But she has red hair. Thank you so much for everything

angie j  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

billy p 
Rating:
5.0

They were a little short of help

George D 
Rating:
4.0

Customer did not leave a comment.

GLENN H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KAREN R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MELVIN J 
Rating:
2.0

My experience wasn’t good this time around. The rental truck i had was not a drivable rental. The passenger side door would not close properly. It made my moving very difficult and i have to rent another truck to get it completed.

Brittney S 
Rating:
5.0

Customer did not leave a comment.

Rae G 
Rating:
5.0

Customer did not leave a comment.

Tremisa C  |  First Impressions 
Rating:
5.0

Everything is ok

lindell m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George D 
Rating:
5.0

Customer did not leave a comment.

cierry s  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John J 
Rating:
5.0

Nice facility. Great, would use again.

GARY T  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Skylar B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nicole T 
Rating:
4.0

I wasn’t happy to wait on truck even after waiting for a hour and half I was sent to another location I do understand we do have challenges that will arrive I believe my wait time could have been cut shorter if manage harder call to look for truck a little earlier after knowing I was on a schedule but nevertheless I will use this location again I was giving 50 dollars for my inconvenience which I thought it wasn’t enough because it took me out the way which use more miles and having to pay young man for helping loading items but nevertheless we got it done.

Wanda H 
Rating:
4.0

Customer did not leave a comment.

Todd S 
Rating:
4.0

Ensure all vehicles are clean inside and out. Require no smoking in vehicles. Keep you word and don't overcharge during checkout

Lynishea P 
Rating:
5.0

Customer did not leave a comment.

nancy r  |  Overall Experience 
Rating:
5.0

N/A

Brittney W 
Rating:
5.0

Just moved to the area and the young lady that I rented was very friendly and knowledgeable. Don’t agree with the policy of renting to the people only that have TN Drivers license.

paul o 
Rating:
5.0

Customer did not leave a comment.

tangela y  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Damion R  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Ashlyn G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTHONY C  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

DEMARCIO R  |  Overall Experience 
Rating:
5.0

Everything was on point

Christopher K 
Rating:
1.0

When I arrived they did not verify my appointment, verify what I wanted installed, or anything like that. They just ask for my key and sent me on my way. They installed the wrong kind of hitch, almost sent me out the door without the extra parts I paid for, and the overall experience makes me not have any faith in the quality of the installation. I also don't believe I'm going to be able to tow my travel trailer because of the kind of hitch they installed.

Daniel I 
Rating:
5.0

Customer did not leave a comment.

Tyler J 
Rating:
4.0

Customer did not leave a comment.

Christin R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stacy S 
Rating:
5.0

Customer did not leave a comment.

Perry C  |  Overall Experience 
Rating:
1.0

I had to walk to get my truck. It should have been up front .

SELENA L 
Rating:
5.0

Customer did not leave a comment.

Kiara B 
Rating:
5.0

Customer did not leave a comment.

kedra s  |  Overall Experience 
Rating:
5.0

Nicole is very sweet

vantina c 
Rating:
5.0

I love the fact that I could drive directly to the storage. I was near a well lited area. The staff was well trained and friendly. I hated to leave especially for that price but I'm had to move. Thank you for being my friend Brenda Sanders

brenda s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael A 
Rating:
3.0

Customer did not leave a comment.

Tameka G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew V 
Rating:
5.0

Awesome customer service!!! He was very professional, friendly and well trained. He took his time and was very nice the entire time. He’s the best!

KIMBERLY J 
Rating:
5.0

I love the staff very friendly.

KIMBERLY J  |  First Impressions 
Rating:
2.0

The following comments are not about the employees. This is about the mileage we were charged. It says we drove 86 miles but I know after mapping out complete route that it was no more than 55 miles. I was also told by customer service when originally renting the unhaul that an appliance dolly is $10 fee for rental not $10 per day and I specifically asked that question. I feel I was definitely overcharged by about $50.00 too much. The truck should be checked for mileage issues. Or maybe that's something that is already known and just a way to make extra money. The truck also leaked onto boxes which were stored in the part over the cab of the truck.

Paul K 
Rating:
5.0

Great

KAREN H 
Rating:
5.0

Customer did not leave a comment.

Vakedra H 
Rating:
1.0

Customer did not leave a comment.

Melanie R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YOLANDA L 
Rating:
5.0

Customer did not leave a comment.

Mary B 
Rating:
5.0

Customer did not leave a comment.

RICHARD D  |  First Impressions 
Rating:
1.0

van dirty - pet hair inside/grime and greasy doors outside employee eating lunch at the register debit card not accepted even though website says debit card may be used. I was notified at 12:09 that my 12:00pm van pick up was moved to another location for pick up at 12:30. u-haul owes me $50 for the inconvenience

Robin J 
Rating:
5.0

Customer did not leave a comment.

Casineia S 
Rating:
5.0

L

sina r 
Rating:
5.0

Customer did not leave a comment.

Kierra S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PRISCILLA H  |  Overall Experience 
Rating:
5.0

The entire transaction with Uhaul went perfectly. Trucks were immediately available in an emergency. The employees were friendly, helpful and life savers. They provided services in a perfect and timely manner. Thanks to one young man that always comes to my rescue and your entire staff.

PHYLLIS B 
Rating:
5.0

Customer did not leave a comment.

James C  |  Online Move In 
Rating:
5.0

I purchased my storage yesterday January 30th. The moment I walked in, the young man greeted me. He was so very patient while explaining things to me. Then a young lad came to the counter and she was just as friendly and helpful. I wish I could recall their names. However, I was very pleased with the service.

CYNTHIA B  |  First Impressions 
Rating:
5.0

if I was to need to use u-haul again. I wouldn't hesitate. They would be my 1st choice. Thanks!

lee j  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Taka H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TABATHA K  |  Overall Experience 
Rating:
5.0

Will most definitely use again

Tierney A  |  Overall Experience 
Rating:
3.0

Spiders were inside of my unit

Tracy H  |  Overall Experience 
Rating:
1.0

The experience was great until l went to view the unit. There were roaches inside and the floor was dirty and sticky.

doneisha o  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TAMMI A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TALIA O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberley W  |  Overall Experience 
Rating:
5.0

I appreciate every employee, I spoke with or saw in person. A very pleasant experience. Thank you!

Audrey R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Belinda C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Willie F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

stephanie n  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DEBORAh W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARK K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

densia j  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARIO W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Catorchia L  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CAMILLE M  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ashelie D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dominic F  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

angie J  |  First Impressions 
Rating:
5.0

No complaints

JOYCE S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BREUNCA S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID B  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MARTAVIOUS M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY S  |  First Impressions 
Rating:
5.0

All stuff was pretty nice .

stephanie n  |  First Impressions 
Rating:
4.0

Saw many roaches the day after I moved in and couldn’t get in contact with a manager or anyone at all regarding the roaches or when I needed help checking in

Summer B  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Charmaine M  |  Overall Experience 
Rating:
5.0

Bobbie Bowen

BOBBIE B  |  First Impressions 
Rating:
5.0

My experience was excellent. I didn’t expect to have my items in storage for over a year. I was afraid I would have a musty odor in the items and was concerned of pest as well. However, I’m so grateful I didn’t have to deal with any of those issues. The climate control storage is the way to go. It’s a bit pricey, but worth every penny.

Paula N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jewel A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rosalind r  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHEReeKA T  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ULYSSES M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erica S  |  Online Move In 
Rating:
5.0

Some of the light weren’t coming on in the storage facility, but overall everything was excellent 💯

Telly D  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LEVONTE M  |  Overall Experience 
Rating:
2.0

I couldn’t even fit the furniture through the door other customers was just there parked in the loading space not going in or out the unit we had to walk from the parking lot the space they gave me it was to long of a walk and the space was very tight it was not what I expected at all

tora s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tommy B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

sandra j  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TABATHA K  |  First Impressions 
Rating:
5.0

Keep up the good work

lisa c  |  First Impressions 
Rating:
3.0

Staff not nice at all. Spoke to three different people and none were nice

Alexandria A  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Tammi G  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chaurice B  |  First Impressions 
Rating:
5.0

Excellent

WILLIE R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DUSTIN H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHELLE B  |  First Impressions 
Rating: