Customer Reviews for U-Haul Moving & Storage of Raleigh

303 comentarios

3201 Austin Peay Hwy   Memphis, TN 38128

(901) 334-9208

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(901) 334-9208

3201 Austin Peay Hwy
Memphis, TN 38128

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Other than having a little trouble uploading my drivers license, my experience was flawless.

Lillie W. 
Clasificación:
5.0

In my opinion, U Haul has improved through the years now becoming the premiere way of transporting. D Horne

David H. 
Clasificación:
5.0

You can change the clock time. My return was for 6pm ended being returned after 7pm because I was going by the u- haul time on the dash.

Genevieve B. 
Clasificación:
5.0

Professionalism, courtesy, and kindness all showed up to work. Thank you, U-Haul on Austin Peay for a job well done.

Angela B. 
Clasificación:
1.0

El cliente no dejó un comentario.

Kermella G. 
Clasificación:
1.0

My card was overcharged

Denetria S. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMIKA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terri P. 
Clasificación:
1.0

They changed my located 3 times and I had to drive 30 minutes to pickup and drop off the uhaul. That add 28 miles to my bill. Also, they told me the had a dolly with straps but when I got there they only had a regular dolly.

KIMBERLY B. 
Clasificación:
1.0

We were hurriedly explained the process, had to hunt and find the truck ourselves, then when we tried to return it the online link didn't properly work (on purpose) so that we could be charged extra money. The bill went from approximately $116 to $198?! Uhaul is definitely changed from how they used to be and we won't be using you again.

STEPHANIE B. 
Clasificación:
4.0

El cliente no dejó un comentario.

DONNA C.  |  First Impressions 
Clasificación:
1.0

My reservation was jacked up

Christian R. 
Clasificación:
5.0

Overall, I had a wonderful experience. The U-Haul staff was friendly and very knowledgeable. I would definitely recommend U-Haul and especially the Austin Peay location.

Kim J. 
Clasificación:
5.0

Very friendly an helpful

tiffany a.  |  First Impressions 
Clasificación:
1.0

Overcharged

Rafael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Starr B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Earnestine H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tonya D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra W. 
Clasificación:
5.0

Customer Service was professional and knowledgeable to the system

Jewel A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael F. 
Clasificación:
4.0

Making copies of driver licenses

Les P. 
Clasificación:
5.0

El cliente no dejó un comentario.

april t.  |  First Impressions 
Clasificación:
5.0

Nada

Lashoundra K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
5.0

I was very satisfied with the customer service I received from both young ladies at this location. Nicole and the other young lady I forgot her name were very helpful. Thanks I will return to this location in the near future. Mrs. Edwards

lavinia E. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHERIKA J. 
Clasificación:
5.0

Mary & Ted has great customer service. Very helpful, all around great experience. Keep up the great work.

KAREN C. 
Clasificación:
5.0

Alaysia Howard (sorry if i mispelled her name)was very knowledgeable and very patient, she was Informative of her job. She answered all of our questions and even made a few suggestions. She made effort to make us feel comfortable about the decision we were about to make. Thanks for the great customer service.

KAREN C.  |  First Impressions 
Clasificación:
5.0

Keep doing what you doing U-Haul you're the greatest

CURTIS M. 
Clasificación:
5.0

The personnel is very friendly and knowledgeable keep up the good work to them two ladies

donna B. 
Clasificación:
4.0

Your Hot Springs, AR facility was not user friendly. I was told I could not come in the building. I had to finish the contract over the phone from my car! When that didn't work your employee made several trips from her office back and forth to my car and we finally were able to leave for Memphis. We were told that the dolly we paid for was not available and were asked to pick it up from another location. We were short on time and did not go by the other location. Your Memphis employees were very empathetic and gave us credit for the missing dolly and were very helpful with our check-in. But I was a little surprised by the $95 rate. The rate quoted over the phone was $39. I found out just

Mark S.  |  First Impressions 
Clasificación:
3.0

To whom this may concern i rent a truck on saturday of last i really wasnt looking foward to paying that amount for service i had the wipers need to be replace i could'nt see the wiper blind need too be relace on driver side the truck need wheel aligment it was like i was all over the road and i told both of the young ladies about the situation i was very dissatisfy with that truck,but i was still charge that amount of money. i just was'nt happy @ all but i need that truck that day because i was moving.

cathy Y. 
Clasificación:
3.0

First, I want to express appreciation for being able to rent a really nice truck in one city and drop it off in another. The day we moved the furniture it rained hard all day, and having an enclosed truck was a godsend. Service at the pickup point was not what I normally experience. When placing the order online, I had checked reviews and someone complained that they had to drive to a different city than they requested because the truck was not available by the time they got there. After placing my request, I called the location in Pine Bluff to make sure the truck would be available. The woman I spoke with seemed put off that I was asking for confirmation that the truck would be available as requested. All she would say is something like the order is confirmed. She informed me they could not supply an appliance dolly, because all of them were booked, so I said I would handle that at my end. I called again the night before and was told again the order was confirmed. I called the morning we left to make sure we would not drive three hours and have no truck, and she seemed to indicate the truck would be ready at the requested time. When I arrived to check the truck out, I waited 40 minutes for the people ahead of me to be serviced. The fellow who checked me out was amiable. As I left, I asked about furniture pads that I had reserved. He said I could pick them up at the door and asked me about the furniture dolly. I explained that they had told me they did not have one, so I brought one with me (that I had rented from a U-Haul in my home city.) Seeing six pads in a bag, I took two and headed for the truck. He came out and told me I could take only one. I returned one bag, went back to the truck and got the contract, which showed I had reserved a dozen pads. Then he let me take the second bag. At this point I had burned an hour out of day that had little time to spare. I get the impression that the customer service reps were not paying close attention to details, and I got the distinct impression that the lady I spoke with three times did not want to answer my questions. I will probably use U-Haul in the future, but I will check the contract more carefully before leaving the store. I am hoping that U-Haul's system does not think I owe them an appliance dolly.

Jacques M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tamika H. 
Clasificación:
5.0

El cliente no dejó un comentario.

EUGENIA W. 
Clasificación:
5.0

Both young ladies were polite and courteous!!!

John B. 
Clasificación:
5.0

I love this company. Staff is competent and professional.

AMANADA B.  |  First Impressions 
Clasificación:
2.0

We originally reserved for the Bartlett location. Got a call that the trucks at Bartlett were frozen and that I needed to pickup at the Raleigh location because those trucks were not frozen. This actually added more miles to my reservation. Got there Saturday, the truck was frozen, was told to enter the passenger side and slide into the driver side. When I asked what do I do about the ice on the steps when I get fuel, she said we don't have any salt. I asked what do I do about the ice on the truck, she said just sit here and let it warm up. I had to call customer service to get help from the personnel to scrap the ice from the uhaul. When I returned the truck I had to stop there to help get the ice off the gas cap to go back to the gas station to get fuel. Extra mileage again. Worst experience ever! More money, more time sitting there to defrost the truck, yes they added time to the rental, but that did not help when I had a team of people who took off that were waiting at my apartment and were mad and upset waiting outside in their vehicle for an hour. I did not need the extra time! Ridiculous waste of extra mileage added onto my rental as well as fuel sitting in the parking lot to defrost the vehicle when this should have been done before I got there. It took almost 45 minutes to defrost it!

GLENDA D. 
Clasificación:
2.0

My equipment rental was satisfactory, the lady who handled my rental and equipment return was not. She was very rude the whole time and felt the negativity she portrayed was racially motivated. Overall I do not think she is a good face for uhaul treating customers the way she does.

KEVIN L. 
Clasificación:
5.0

The two young ladies working there on 2/14 were exceptional!

MARK B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAYA N. 
Clasificación:
5.0

Keep up the awesome work; thanks so much!

Shirmilia B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allen D. 
Clasificación:
1.0

Staff very unprofessional & on top of that I believe there is a little fraud going on because I have never been charged so much at any other location.

Jakata J. 
Clasificación:
2.0

Very unorganized. Spent most of my rental time going back and forth with the rep

Denise N. 
Clasificación:
5.0

El cliente no dejó un comentario.

vincent C. 
Clasificación:
4.0

Make sure the rental boxes are clean from previous renter. Most of the boxes were clean, but whoever used those boxes prior to me did not clean a few out as they had food crumbs and dead stink bugs. After returning the boxes, I found one of those same bugs crawling on my front seat 2 days later. I hope I didn't bring anything to my new place from those boxes.

Kimberlyn F. 
Clasificación:
5.0

Very quick and easy. Staff was very knowledgeable.

ROBBY W. 
Clasificación:
4.0

El cliente no dejó un comentario.

HYSEEM S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mattie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martavious H. 
Clasificación:
5.0

Great place

kenneth g.  |  Overall Experience 
Clasificación:
3.0

Upon renting a cargo van today at the Austin Peay Hwy location I was informed I needed a major credit card for the rental deposit which it would have been nice to know before placing the rental order. The Uhaul agent that made the reservation over the phone for us never mention a major credit card was needed. I'm glad we had one, additionally, my cargo van was muddy as heck on the outside, however, I did witness the employees wiping the interior down once the vehicle was returned.

Brian B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARICKAS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gina W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rozunia W.  |  Overall Experience 
Clasificación:
3.0

The location was fine. I booked on line and it had me scheduled to pick up at a totally different location. Then the young woman checked the system with no truck available for one way rental until I asked her to check the unrestricted truck keys that were hanging behind her. Then she changed our contract and cancelled the other one. We had to register and then got a smaller truck but one non the less.

SHARON C. 
Clasificación:
5.0

Every thing at this location was very good

timothy W. 
Clasificación:
3.0

Not the fault of this location but the helpers picked for thursday we could not contact so uhaul's website is messed up

DONALD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

jo carol p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carvetta J. 
Clasificación:
5.0

I had a great experience. Keep up the good work!

MARTERRIUS M. 
Clasificación:
3.0

Everything was fine until I had to return the truck. The self 24/7 app kept starting over and would not let me return the truck through the app. For what I had to go through I will just go and do everything on the inside from now on.

Jamesia F. 
Clasificación:
5.0

Nada

charlese S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel S. 
Clasificación:
5.0

Nicole Crawford was very pleasant. She greeted everyone with a smile on her face . She was professional at all times.

Rochelle S. 
Clasificación:
5.0

Not all defective items was listed on app. I had to walk back into store to tell them something they already knew. The Associates in the store were Awesome. Made it an easy transaction. My props to them all.

Dale M. 
Clasificación:
4.0

Other than a hiccup with one of the managers the staff was very good.

Donna B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lewie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bernadette L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon N. 
Clasificación:
5.0

El cliente no dejó un comentario.

consuela T. 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

El cliente no dejó un comentario.

T Sky B. 
Clasificación:
5.0

Customer service was excellent.

Clasificación:
4.0

El cliente no dejó un comentario.

Roy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jebrea C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDA N. 
Clasificación:
5.0

The forgot to give me my dolly. Also the connector on the tow dolly was a little rough.

Kenesha A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Demone D. 
Clasificación:
1.0

Some of the employees were nice and helpful, but no.

shannon j.  |  Overall Experience 
Clasificación:
1.0

I was told I would receive my deposit and when I got back they said it wasn't a deposit

LATRICIA W. 
Clasificación:
4.0

Quick and easy

Kevin L. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARNESHA R.  |  First Impressions 
Clasificación:
5.0

professional and courteous staff /

EDDIE T.  |  First Impressions 
Clasificación:
5.0

The alarm in the office was disturbing. Besides that everything was perfect.

BABATUNDEO Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

willie j.  |  Overall Experience 
Clasificación:
1.0

Rude and ignorant hopefully this was my last uhaul from this location

GLADYS B. 
Clasificación:
1.0

Very rude and unhelpful ended up wasting 2 hours because the lady didnt want to assist my mover with online app instructions insisted we needed to do in store with a major credit card i reserved online and once done she harassed us outside demanding a key she had nothing to do with we put in the drop box per online she was very unprofessional

GLADYS B. 
Clasificación:
3.0

Why did uhaul send me here ? I wanted someplace alot closer to Arlington, tn . Uhaul's website sucks big time. If there were a rating to getting the run around uhaul would get 10 out of 5 stars. You did not have a 20x10x10 storage available that I reserved . You only had a 10x10x10 unit a 2 5x10x10 units bad taste in my mouth for that.

Donald S.  |  First Impressions 
Clasificación:
1.0

I had a storage unit on the property and had to have 24 hour access (of course) but when I showed up to unload the truck, that wasn't working. 24 hour numbers did not work locally so I only reached national customer service that were sympathetic but unable to help once the local phone numbers went unanswered. So I ended up having to reload everything I had unloaded from the truck and drive back where I came from. I had to spend another couple of days finishing up and hire people and pay them again. This could have resulted in costs of several thousand dollars since I failed to meet a deadline. I had to put more mileage and days on the truck. Lost my time as well. When I asked to have the overcharges adjusted, I was ignored.

kenneth B. 
Clasificación:
1.0

My mattress was ruined by a water leak that apparently “management “ wasn’t aware of.

Shelia S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ollisa M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carolyn J.  |  Overall Experience 
Clasificación:
5.0

Nicole was very knowledgeable and nice. She helped me get in and out.

Andrea T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

dorian B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMILL P. 
Clasificación:
5.0

The automatics doors to get in was not working and make difficult to get in/out with heavy stuffs.

VICTOR D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Robin C. 
Clasificación:
5.0

Keep doors unlocked or ensure keycard works

RayJon A. 
Clasificación:
5.0

El cliente no dejó un comentario.

mike A. 
Clasificación:
5.0

No improvements needed.

TIKKI S. 
Clasificación:
5.0

Updates location cookies. Sure and so would not recognize that I was standing inside of the location

Russell W. 
Clasificación:
1.0

Booked online. Site guaranteed truck size selected and dolly options. Truck size not available upon arrival. No appliance dollies were available. Had no other choice than to move a 3 bedroom house in a 10' truck! Many trips needed, therefore inflated gas usage. Also, dropped the washing machine due to not having the proper dolly. Employees were unsympathetic.

tara N. 
Clasificación:
5.0

She was Extremely wonderful. How she greet you and very Helpful. Walk you threw everything. And she is very sharp.

TERRY W. 
Clasificación:
5.0

Extraordinario servicio al cliente

Steven J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Karmen J.  |  First Impressions 
Clasificación:
5.0

The young ladies was very helpful, van was very fresh smelling and interior was clean.

Connie W. 
Clasificación:
5.0

El cliente no dejó un comentario.

REGINALD G. 
Clasificación:
5.0

N/C

Helen C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

demetrius p.  |  First Impressions 
Clasificación:
5.0

I am so glad that Uhaul had the storage and truck at the same place. The storage units were great!

Todd S.  |  Overall Experience 
Clasificación:
1.0

Lakeisha or whatever the dark skin lady working Friday 10/16 was rude and customer service was horrible.

April J. 
Clasificación:
3.0

Communication.

Cheri J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sholonda M. 
Clasificación:
5.0

Everything was very professional and pleasant. Thank you!!!

patricia s.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

tracy C. 
Clasificación:
5.0

The truck had transmission issues and had to stop 3 times to cool it down. This truck should not go out again until checked out. The was reported to drop off location.

Kim E. 
Clasificación:
1.0

Unit was wet all my items got wet and there was bugs everywhere I basically lost everything.

Jarvis M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

R.Simon S. 
Clasificación:
4.0

none needed

vallai W. 
Clasificación:
1.0

Took me an hour to get approval for my vehicle after I'd already been approved online. Staff was not helpful whatsoever, worst experience!!!!

Emily C. 
Clasificación:
5.0

All of your staff are extremely friendly, knowledgeable, and hard working

JOSSELYN M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea H. 
Clasificación:
4.0

Keep it going like how things are

mark J. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAMONEAKE M.  |  Overall Experience 
Clasificación:
3.0

The young lady was rude didn't wanna help me with anything kept giving me the run around. Until I found the young man to help me he was awesome but the young lady named Nicole's was very very rude she needs to work on her customer service skills.

Chasity M.  |  First Impressions 
Clasificación:
5.0

The facility was BIG and spread out. Everything was good. The lady at the counter and the manager were very helpful and courteous.

Todd S.  |  First Impressions 
Clasificación:
5.0

Hey my name is victory butler it was my first time in the store an the lady at the front desk was so good to me an everyone that came in the store but the most thing that I liked was that she made sure that the Customers were happy an Satisfied an she was really Respectful an she didn’t have me wait along time I was in an out her name is ALAISHA HOWARD #771078 I rate her as a 10

VICTORY B.  |  First Impressions 
Clasificación:
5.0

Probably 1 of the experiences ive had with uhaul...thank ya! No Stress this time...Beautiful Thing...there!!

tracy s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rhonda R.  |  First Impressions 
Clasificación:
5.0

Thank you Kisha so very nice austin peay store.....

vicki g.  |  First Impressions 
Clasificación:
1.0

The staff at this facility were so rude and disrespectful. Manager never available when I had a complaint. Young people are so unprofessional, and the company should require more training, when it comes to customer service. Even if the customer is not right they should not argue with them, especially in front of other customers. If I could, I would not give this facility 1 star.

Brenda e.  |  Overall Experience 
Clasificación:
4.0

New facility with friendly staff that assured my move in process was a pleasant experience.

Teresa W.  |  First Impressions 
Clasificación:
5.0

The agent Z was extremely helpful and pleasant.

shannon j.  |  First Impressions 
Clasificación:
5.0

The manager was really nice and gave me great information she actually got me to leave my current storage place and get one with her she was great. She's also printed out information with no problem

tiffery i.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Shanta W.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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