Customer Reviews for U-Haul Moving & Storage of Pueblo

Rating:

4.0

I am very happy with my storage unit at U-haul

Rating:

5.0

Love our local store have used them for years for storage and moving needs. Each and every staff member has always gone above and beyond

Rating:

5.0

N/A

Rating:

5.0

Excellent and efficient service! Thank you!

Rating:

4.0

I would have preferred that the wiring harness be attached to the bumper, rather than hanging where it could get damaged. Beyond that, I am satisfied with the installation.

Rating:

1.0

Don’t send them in a death trap across the country with six tires that need to be replaced. I can’t believe you guys don’t have higher safety standards anyway, you’ll be hearing from me.

Rating:

3.0

I would recommend figuring out a way to not require a second person's involvement in a rental. A. grown man should be able to rent a truck without having his mommy and daddy verifying the identity. It's marine and air force fraud right now so there are so many handcuffs in place that are illegal and weird in reality, and I would say having a second person verify my identity is a little weird. Maybe verifying auto insurance covers the rental? I don't know, it feels middle school.

Rating:

5.0

Thank you

Rating:

3.0

While the staff is wonderful, our lower storage room is dark, has a low ceiling and no air circulation. The upper storage rooms have air ciculation, a high ceiling height, and we will keep our items in there, but we will have to move out of the lower storage room soon, for reasons listed above. The manager was extemely helpful, and made everything a little easier for us.

Rating:

3.0

While everyone was very helpful, we are disappointed in the storage facility. The downstairs storage room gets no air circulation, it is dark and has a very low ceiling height. We will not be able to store our items in the lower storage room for long. The upstairs room is light and airy. The manager is VERY helpful, he has so much patience! Our moving helpers made his life hard, but he stayed polite.

Rating:

5.0

good customer service, equipment worked as advertised,

Rating:

5.0

George was super friendly and extremely helpful!

Rating:

3.0

More employees

Rating:

5.0

It went so well I plan on renting again.

Rating:

4.0

Great customer service George and Jay have always treated me fantastic even on my bad days they have dealt with me and not caused me any other issues

Rating:

5.0

Nothing. Everything was how it needed to be. Affordable ,great service and in and out quickly.

Rating:

5.0

From customer service to the price everything was great thank you

Rating:

5.0

Thank you for being patient and ever so understanding. The staff was excellent. Have a blessed day. Mechelle Carter

Rating:

5.0

Staff is friendly and helpful.

Rating:

4.0

Phone died, which is my fault. But when I went to download the app and log in on my brothers phone the app locked me out and I couldn’t check in properly. Live chat was very helpful and noticed check in was unsuccessful due to my phone dying and waived the fee.

Rating:

4.0

Easy to find, easy to drop off. We will use the location again.

Rating:

2.0

Pickup process was hell. Took almost a hour just to get everything done. U-Haul ran slow as if the transmission was going out. Worst experience ever.

Rating:

5.0

Very helpful Friendly service

Rating:

5.0

The staff were great. Got me going quickly and the return process was very easy. Thanks!

Rating:

5.0

Was able to drop off equipment a day early. Was a breeze to do so.

Rating:

5.0

Truck was easy to use and ran great. It helped us get our move completed.

Rating:

5.0

Clean facility with after hours drop off. Very easy process.

Rating:

5.0

Ron and Nicka were great in representing U-Haul all the time, everyone was helpful and courteous at the I-25 Pueblo location on Carruth Ct.

Rating:

1.0

General Manager refused to fix our issue. I would like to escalate to corporate. My 10 year old daughter found a burnt foil with heroin on it in the cab and they did not compensate or offer any resolution

Rating:

5.0

Impressed by consistent quality of service, and competent professional staff-all the way from ny to pueblo colorado. A tight well run business

Rating:

4.0

Not sure what the guys name working there was bigger dude. Anyways he was awesome took care of me really well, explained everything about the motorcycle trailer to me. I will always continue to use this location.

Rating:

4.0

Nothing

Rating:

5.0

Great service renting it and returning it also.

Rating:

5.0

Very efficient and friendly!!

Rating:

1.0

General manager falsely claimed that my card had been denied, and threatened me with reporting the truck stolen if I didn’t return it by 5pm. I had rented the truck for several days and they had run my card for each extension of time. He claimed “families” were waiting to rent, although the lot there is full with parked trucks. Seriously, who treats paying customers this way?

Rating:

4.0

So far so good...👍

Rating:

5.0

Great

Rating:

3.0

Cost! Cost! Cost!

Rating:

5.0

Nothing, everything was just fine.

Rating:

3.0

Don’t forget the appliance dolly. Was really hard to move a fridges and a freezer without it.

Rating:

5.0

I had a cargo van reserved, but the renter was 2 days late returning it. They put me in a 10-foot truck, guaranteed the same rate and mileage discount, and even calculated the fuel burn difference between the 2 vehicles and discounted my fuel to return with. I'm very satisfied!

Rating:

3.0

the app to self pick up SUCKS it never works there two times I reserved on the app but both times I had to redo it at the counter bcs of the APP not working in spite of having all the permissions required on. Fix ur app!

Rating:

1.0

My reservation were changed to a different location without my knowledge. I appreciated the upgrade but was instructed that I had to pick up the truck at a different location. I had to return to get a lock off the back of the truck which hindered our moving process. The people were awesome but my overall experience was unacceptable!!

Rating:

5.0

You’re doing great

Rating:

3.0

The cost for a 3 day use is great, but to still be charged $250.00 when only used for kess than 24 hours, is completely reduculous and uncalled for.😔😖

Rating:

4.0

easy drop off and friendly

Rating:

5.0

Nothing that I can think of staff was friendly and accommodating

Rating:

5.0

Steering was off on the first truck we picked up, but we returned it and were quickly put into another one. Very fast, professional, and efficient service. Have rented from here multiple times (kids in college) and will continue to do so.

Rating:

5.0

The person in harge was really helpful as we were in an emergency situation late in the day to obtain a trailer. He located a suitable trailer to replace our personal motorcycle trailer and therefore we did not have to spend the night in Pueblo, Colorado..! We got on our way home.

Rating:

5.0

Staff is graet. She is a blessing to your operation.

Rating:

5.0

Not really much. Years ago I would rent a truck with no online or registration. Now it takes a while to register but I know it's better to get more information from the customer , and it's like that no matter where and what kind of business a person deals with. I guess I need to learn my phone better.

Rating:

5.0

This place was amazing They helped with all my questions and everyone was super nice and it was super clean loved it

Rating:

3.0

There were a lot of people checking in and only one guy to help

Rating:

5.0

awesome guys and super clean

Rating:

5.0

I want to thank Cheyanne at the El Paso Texas U-Haul for all her assistance in the check out. I want to thank Ronald at the Pueblo Colorado U-Haul for his great assistance in finding a perfect storage unit for me, and for the check in. I want to thank Nika at the Pueblo Colorado U-Haul for all the assistance she provided.

Rating:

5.0

Thank you to everyone there. Everyone was very professional and helpful.

Rating:

3.0

I am confused as to why I was charged for the first month since I was supposed to have a free month. The people that worked at the facility were very nice. They were helpful and they seemed to know what they were doing.

Rating:

5.0

I will go there for all my moving

Rating:

5.0

The 24 hour option is really nice when you're moving in or out, thanks U-Haul.....

Rating:

1.0

I'll be reporting the $74.95 you charged me for an additional month rent on 9/13/2023 (my move out date) as a fraudulent charge with my bank.

Rating:

5.0

I been sent emails to notify you all that I no longer needed the service way back. Did you not get the email? My phone and cards were stolen a while ago.

Rating:

4.0

My after hour moving in was not very smooth. Entry to the property was delayed because the system wasn't working for me.

Rating:

1.0

Could have called and left a message or answer my emails when sent. Instead it was ignored and my property was sold

Rating:

5.0

The only reason I had to leave was because of the constant price raising

Rating:

5.0

None

Rating:

5.0

I have rented a unit for 8 yrs & thins have veegreat overall thank u for helping us out. We would recommend in the future. Lisa Black Heather Castro.

Rating:

3.0

There needs to be a mechanical assist to move things to the second level. At over 65 carrying things up the stairs is dangerous and presents a tripping hazard.

Rating:

5.0

I did not use the unit at all. I couldn’t use and upstairs unit! Furniture was too big and way too heavy. Thank you

Rating:

3.0

I moved out of mid month. I paid beginning of the month for two units. When I moved out I did not receive a refund. The agent said, well…the system thinks it is the full month charge so there is not refund. Interesting to pay for the month on the 1st…move out on the 18th of that month…there should be some sort of refund.

Rating:

2.0

Following in order of worst first: •Not secure, no active security or controlled entry. My unit had been broken into from an adjacent unit. •Very tight fit if you have even a small trailer or big, long vehicle. •Mail was repeatedly stolen resulting in payments not received and could not accept electronic payment even from SAME BANK they used. •Inside storage temp supposed to be between 65-80°F, NOPE. Not even close. Gets stupid hot in summer. •Poorly lit for an indoor storage building. Zero light available inside units, bring a bright lantern. •Would not issue refund for pre-payment for no apparent reason. Couldn't mention that when pre-paying for some reason. •Only reason it isn't 1 star is because everyone was friendly & helpful except the little blue-haired girl (I never got her name) who drags the rest down. EVERYONE ELSE was great. •Why on Earth would I try to resolve disputes after the fact ''before commenting''? Only one of the above mentioned issues was a one-off, you failed repeatedly, making me ask for help or recompense for your screw up is just more failure.

Rating:

5.0

A++++

Rating:

2.0

Was told I would get a first level unit when I called & made the reservation, my unit was on the 2nd level. Then was told if I went online through the link you sent to my phone that I could save $10 on the lock. Your link led to an error page.

Rating:

4.0

Wasn’t happy with the online storage check in. Wasn’t able to use it so had to buy the lock. Wasn’t expensive, just the fact that I couldn’t get the site to work for me.

Rating:

1.0

Very high price for the amount of room. Poor management in the way he talks to customers. Poor customer service in the way of always being routed to the call center. Hard to access unit with narrow walk ways and tight corners. Dumpsters are very far from units and full in every case I tried to use them, on more than one occasion they were locked as well so I had no access. Also my move out date was 8/25 not 9/6 but the bill for another month was not unexpected based on the rest of the experience. More money or worse condition are well worth not using this facility. Also attempted to contacted the gms supervisor several days ago and have heard nothing back

Rating:

5.0

Always enjoy working with Josh Crystal and why I reserved my 10' truck and Storage vacating in the morning hours. Thanks.

Rating:

5.0

Both moving items into the storage and and checking out, the staff was friendly and helpful. Excellent customer service!

Rating:

1.0

Placing the reservation online was convenient and easy. (So I thought until I discovered an unauthorized charge) After completing the online reservation and getting my confirmation; I then went to the Uhaul Store the following day where the storage unit was located to checkin for my unit. The new female employee was pleasant but did not know everything she needed to know to complete the transaction in the proper way. The following morning, I decided to check my credit card and noticed I was charged $10.71 that I did not authorize. I immediately called the Uhaul phone number on the receipt. A male answered and I explained why I was calling, he then transfered me to a corporate customer service area and I was placed on hold for approx. 15 mins. I had to explain again why I was calling to the customer service person who answered. He then said the charge was for a lock. The lock should have been free with move-in Promotion. He said he couldnt help with the disputed charge. He said he would have to transfer me to the dispute dept. He then placed me on hold again for another approx. 20 mins. A female named Amanda answered the call, I had to explain again the reason for my call. She was very pleasant and tried to help but said she did all she could do on her part and would have to have management call me. I received a call from Josh, the Manager at the Pueblo, CO Store. I had to explain the issue again. (Now a 4th time) We talked then he began to argue about the way the rental procedure was handled incorrectly verses who should have did what on their end and my end. After insisting him to remove the charge, Josh then refunded the lock charge. I asked and received a email confirmation on the lock charge refund transaction and told him I would be seeing him shortly. I then drove to the storage store, asked for him and waited until he came to the counter. I told him that I did not feel the situation was handled correctly and I did not want to do business with people that made unauthorized charges to my account. I wished to cancel the agreement. I had not moved in yet. I gave him the unopened lock. I requested a receipt copy of the credit card refund on storage cancelation. He instructed the female at the counter to process. I then left and rented another unit from a competitor who was further away. It was done online and completed within 15 mins, no hassles or unauthorized charges made from new location. I will not use or recommend Uhaul in the future.

Rating:

5.0

Never had problems with U-haul. Always was able to get anything I needed from my unit. Just could do with the rising costs of keeping my unit going.

Rating:

4.0

Everything was wonderful except the access to the storage after hours there was no access after store hours.

Rating:

1.0

Completely screwed up the account.

Rating:

3.0

Most of my issues with the service had to do with billing. Constant price increases with minimal notice. I feel that 4 increases in 3 years was a bit much. That is why I moved my items out as soon as I closed on a house closer to me. I am using a local secured facility for half the price.

Rating:

5.0

Thank you so much for allowing me to use your services and I will definitely recommend your establishment to others that I know and meet. And again thank you and your entire staff.

Rating:

4.0

Always enjoyed utilizing and trusted the company.

Rating:

3.0

Not sure if i just missed the description or not but the unit was not as tall as i was expecting. We also had to unload all of our stuff farther away from the unit than expected.

Rating:

5.0

Thanks uhual! Quick and painless!

Rating:

2.0

I was treated like a second class citizen. The staff except one acted like it was a chore to take their time with me. And some of the staff would tell me something and then do the opposite and tell me to bad. Won't give 5 stars to that franchise.

Rating:

5.0

I need to change the address and the name on the account they have it messed up and it needs to get fixed thank you please call me at 719-778-4594 so we can get the account straight thank you

Rating:

4.0

No lights in storage units would have been helpful..but other than that everything was good

Rating:

5.0

The staff at the Carruth Court address in Pueblo, CO are fabulous. George stood out as they helped above and beyond when we were removing our items from storage. It was very hot, our moving helpers canceled, leaving my 13 year old and I to load in the desert heat and sun. George recognized our plight, and stepped in to help. I was suffering from heat stroke so George gave us a place to rest and plenty of cool water to reduce our symptoms. Everyone employed at this facility is great, however that day, George took the time to help us get finished with our move out.

Rating:

5.0

They were life savers..the help i was supposed to have wasnt able to come. They were nice enough to help unload ny grandmas china hutch taking extra care to not let the rain get it. I was stressed that i wasnt going to be able ti get stuff unloaded in time but the worker was very calm, told me not to worry they would help me and wasnt upset or rude about my situation..which made things go much better. I would definitely recommend them to anyone. Thank yoh again!

Rating:

1.0

Friendly store staff they were amazing best I've come by! If it wasent for that staff I would be blowing up the bad reviews......but overall UHaul was a mess Had to make 3 different truck rentals all at different locations because they would reserve me a vehicle they didn't have available! And than on top of that was overcharged for accessories. I have waited on hold to talk to someone twice for over 50 mins even tho the wait time said 20 mins. I'm furious I tried to cancel my storage and they said their systems were down And than a day later I was charged for the whole next month !!!

Rating:

5.0

Jonathan and George provided excellent customer service. They were very helpful and kind.

Rating:

5.0

You should let your customers know that you don't have access cards and cannot access storage . I drive 3 hrs one evening to get something out my storage. Your web page and notices outside say access cards, access storage till 10pm. I was there at 6pm. You seriously need to address that problem. Otherwise a great place.

Rating:

2.0

Your staff at all locations are great. Your phone customer service system is horrible not the people but accessing help from roadside assistance is very disfunctional. I will never use your company again. Even the staff at your store had trouble getting help for me the way your phone system works or should I say doesn't work.

Rating:

2.0

The main problem I had was with billing. I kept getting emails and letters claiming I was behind in my payments and owed late fees even though I was current and had receipts to prove it. I rarely got staff at the facility on the phone when I called and routinely got directed to a call center that agreed I was paid up according to their records but were never able to stop the continuing threats I received via mail and email.

Rating:

5.0

Very helpful. Friendly.

Rating:

5.0

Great service team! Dealing with equipment return and storage needs was a breeze.

Rating:

5.0

The entire team made my stressful move day, much less stressful because of their great care!

Rating:

1.0

Very hard to get hold of, actually impossible. Manager gives away storage you reserved. Corporate communications are also unavailable. Cancelled my reservation before I even moved in. Gave away my reservation! What! Local manager blamed it on Corporate reservation problems. Not my problem. Moving is stressful enough without a national company giving you the run around!! Horrible experience with Pueblo Co location! Josh needs to go as a manager. Also rude when I had to ask my 71 year old mother to go to check on my reservation. The one Josh gave away!!!!

Rating:

1.0

Local storage gave away my reservations with credit card on file to another person. Staff was very rude and not helpful until I had to contact corporate office.

Rating:

5.0

Lighting either in the units or right outside the units would be helpful. We did not have a light and they are dark to find anything. Otherwise great

Rating:

5.0

The gentleman who checked us in was extremely helpful.

Rating:

1.0

I was told that I would have GROUND-FLOOR ACCESS I was told that the 1st month's rent was FREE I was told that it was an 8X10X5 I asked if the truck and the storage unit were going to hold all of my furniture and other belongings. Nothing I was told were actually TRUE! I had to scramble to get another storage unit because the Truck AND the storage unit WERE TOO SMALL! Nothing the first representative told me WAS EVEN CLOSE TO THE TRUTH! My family is their friends made trips IN THEIR OWN PRIVATE VEHICLES to help finish my move. I want a full refund for the entire "UHAUL MOVING EXPERIENCES" of one lie and additional Fee after another. I have posted the whole thing on my public media sites telling the world AVOID USING UHAUL AT ANY COST! MEANING HUNDREDS OF PEOPLE NOW KNOW HOW BADLY UHAUL HAS TREATED ME

Rating:

5.0

Very clean and good customer service

Rating:

5.0

Very helpful and friendly group working there , very clean

Rating:

5.0

Staff very helpful & courteous

Rating:

5.0

Every time I went (including drop off of truck) to the store everything was good. The staff was always very helpful. I found a new place to buy boxes. Your boxes are excellent and very well priced. Especially because I bought them in bundles. I truely enjoyed my experience. The truck was even so much better than they used to be.

Rating:

5.0

The units were easily accessible and the staff was great

Rating:

5.0

A

Rating:

4.0

They were great . I now rented a storage unit.

Rating:

5.0

only negative comment is my daughter needed to pee and there was no toilet paper in the restroom. also this facility is always so busy they need more help during peak hours to get things faster

Rating:

2.0

My opinion; Putting a person with disabilities on the top floor is shameful. I've used uhaul for 20 years. Here in Colorado. And in other states I ve resided in. So will be removing the personal items

Rating:

4.0

The hours for the facility are not convenient! when your renting a unit. And the price for an 8 °× 10 is pricey. The staff was fantastic Ron gets 10 thumbs up, great guy. And outside guy was great .

Rating:

5.0

Always helpful and kind staff - much appreciated!

Rating:

4.0

Really appreciated the staff making a storage space available to me on short notice!

Rating:

5.0

Only issue I had was the access card for after office hours use, but that wasn’t a big issue to me at all. I had a great experience for the 3 years I rented there.

Rating:

5.0

Had storage for many years and never had any problems. Thank you

Rating:

5.0

Great people! Left a jacket there by accident and they called me a week later and found it in one of their trucks. Really appreciated that. Payment was easy and the facility is nice!

Rating:

5.0

Associates at U-Haul Pueblo were very helpful and responsive.

Rating:

2.0

had the unit for just 4 days I could have picked up a roof bag to transport the few items for less realized this just after leaving facility at the Walmart across the street ask for refund 80$ 4 days

Rating:

5.0

Very friendly, efficient, and helpful.

Rating:

5.0

Even though I had a slight inconvenience with my movers, the staff at Pueblo Uhaul stepped up helped solve all of the problems. Josh and Donna were the perfect balance of personable and professional.

Rating:

5.0

N/A

Rating:

5.0

Staff was super and did an excellent job. 5+ stars to the entire staff.

Rating:

5.0

Good experience

Rating:

5.0

I like these guys. always helpful.

Rating:

1.0

If could give a negative ( -5 ) that's what I would give U-Haul.

Rating:

5.0

Our store rep was completely awesome. Very nice .

Rating:

5.0

Everything Went good

Rating:

5.0

Very friendly, knowledgeable and accommodating.

Rating:

4.0

The service was great. Personnel very friendly and eficiente. And I got the best deal ever.

Rating:

5.0

Excellent

Rating:

3.0

I have mixed feelings about my help with UHaul. Almost a week after the UBox had been returned to Uhaul I still got yet another call asking if the UBox had been cleared out ... seriously?!

Rating:

5.0

Very helpful, expediently and convenient

Rating:

5.0

Thank you

Rating:

5.0

The employees were always very polite and helpful, any time that I visited my storage unit. I was constantly impressed, as they were always, very busy. They do excellent work keeping up with the rush.

Rating:

4.0

U-box did not arrive on time as scheduled, but refund was applied for the number of days late as promised. Location is very busy at times resulting in long wait times.

Rating:

1.0

Trying to charge me for a months rent when they stated I had a free month at the beginning but apparently it wasn't true. Have contacted a lawyer over the matter. Staff wasn't helpful

Rating:

4.0

Storage facility is great. Only problem is the UHaul system is always down when you go to pay your bill most every month... in person or online... very inconvenient but not this facility’s fault.

Rating:

4.0

The storage facility has a keypad for after hours that is nonfunctional so you can't have access after business hours, which is inconvenient if you work late. Otherwise an above average experience

Rating:

5.0

Thank you for a great experience :)

Rating:

5.0

Everything went smoothly and the staff was very helpful!

Rating:

2.0

The store is impossible to get a hold of and the place is always packed resulting in long lines and longer waits