Not charge $280 for a Trailer that i rented in Texas to Colorado for $80 .. very disappointed in this .. Uhaul should have a universal state wide price..CORY Z.
Customer Reviews for U-Haul Moving & Storage of Pueblo
Pueblo, CO 81008
(1-25 to Exit 102 head East Right on Dillion Dr Right on Carruth Ct)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Difficulty with checking in thru the website as my phone was at 51%. Said there was "not enough memory ". You may want to warn renters.Kristel H.
El cliente no dejó un comentario.CINDY S.
I dont know what has happened but uhaul is now way too intrusive when you rent. They want a picture and to add your second cousins phone number. â€œStraight up cooky dooksâ€Benjamin C.
App/website pickup process was slow and sometimes â€œbrokenâ€ (qr-code at door never scanned properly - phone number entry/validation was very odd and kept failing - until I re-updated my profile?)Andrew H.
El cliente no dejó un comentario.William F.
Had nothing to do with the people there or the location my problem is I reserved 2 trucks but only ended up with 1. Also received a phone call telling me my truck was late in returning. Jade You really should check before calling. I will never rip from u-haul again it was a horrible experience urban experienceISABELLE P.
El cliente no dejó un comentario.Obie C.
Nothing that I know at this time.STEVE E.
El cliente no dejó un comentario.Jason T.
best rental we had!James C.
El cliente no dejó un comentario.Chrystal W.
Everything was ready to go. Except I ordered moving blankets and was charged for moving blankets but when I open the trailer there were no moving blankets. Waiting for reimbursement but other than that the manager and staff are polite and I was on the road fastEarnest S.
El cliente no dejó un comentario.Ray P.
El cliente no dejó un comentario.Shenan L.
The check in process is a little tricky but it was ok. The truck ignition key was very trickey should be easier. Other then that gentleman that helped was good!tammy D.
This was not originally where we were booked. The other facility told us they had not trucks and we wouldn't have know until we got there if we hadn't called. They told us to call corporate and where not helpful at allMichael M.
El cliente no dejó un comentario.christopher N.
I would recommend it but inky issue was with truck miles.the truck said I used 45 miles when on my car while following entire time only use around 30 miles so I know trucks are not accurate and are over charging customers for miles.if not fixed I will not be using Uhaul anymore!miguelito B.
Nothing, staff was wonderful, knowable, and friendly. Equipment in excellent condition.Michelle P.
El cliente no dejó un comentario.TIMOTHY S.
El cliente no dejó un comentario.Keith G.
El cliente no dejó un comentario.Matthew W.
A large floor lamp was broken.margaret A.
The staff at the Carruth Court address in Pueblo, CO are fabulous. George stood out as they helped above and beyond when we were removing our items from storage. It was very hot, our moving helpers canceled, leaving my 13 year old and I to load in the desert heat and sun. George recognized our plight, and stepped in to help. I was suffering from heat stroke so George gave us a place to rest and plenty of cool water to reduce our symptoms. Everyone employed at this facility is great, however that day, George took the time to help us get finished with our move out.Venessa G. | Overall Experience
El cliente no dejó un comentario.Gary P.
El cliente no dejó un comentario.Vincent V.
Slow customer service. Need staff!!!Fred L.
I was able to have the same gentleman for both check out and pick up. He was a pleasure to work with had a smile on his face and truly cared about his job. He answered all my questions and was very thorough and efficient.Janell S.
Improve the response time on the phone listed on your web siteThomas M.
El cliente no dejó un comentario.Lyndle F.
El cliente no dejó un comentario.Heather S.
You guys saves my ass since the movers never showed up. Shout out to John who helped me.Pedro V.
El cliente no dejó un comentario.Linzey D. | First Impressions
El cliente no dejó un comentario.Lukeanthony A.
El cliente no dejó un comentario.ROBERT S.
The manager at this location chained my vehicle to the trailer via my exhaust system. Upon a damage claim for the damages he caused, the location immediately denied the claim stating they had â€œvideo evidence that he attached the chain to [a non existent] rear frameâ€. When I supplied supporting pictures showing a chain wrapped around my bent exhaust, and corresponding photos of no rear tie down points, I was made aware that now the video [evidence] instead showed that the employee was not far enough under the vehicle to attach to the exhaust, and instead attached the chain to the [non existent] tie down point located ABOVE my exhaust. Not only did the location contradict itself and lie, but now they then stated that I tried to remove my vehicle with a chain attached to my exhaust. They admitted their guilt, after contradicting themselves in their own lie, and my insurance claim was denied after the adjuster stated they did not VIEW this video. This corrupt organization is never going to receive my money EVER again. I spend thousands every year through Uhaul, and I will GLADLY spend more money elsewhereRyan S.
They were life savers..the help i was supposed to have wasnt able to come. They were nice enough to help unload ny grandmas china hutch taking extra care to not let the rain get it. I was stressed that i wasnt going to be able ti get stuff unloaded in time but the worker was very calm, told me not to worry they would help me and wasnt upset or rude about my situation..which made things go much better. I would definitely recommend them to anyone. Thank yoh again!Mycca P. | Online Move In
El cliente no dejó un comentario.Douglas G.
I had accidentally misplaced the key to the Uhaul. I went back to the location to see what it would cost to get the spare key. They informed me there was no spare key (I don't believe that for one minute)! The final result was I had to pay over $200 to have a locksmith cut a new key so I could finish moving and UHaul gets the extra key free of charge, of course, because it wasn't on them. I understand it was my mistake, but they could have been more helpful instead I'm out a lot of money for a move that shouldn't have cost more than $30.00!Stephanie M.
El cliente no dejó un comentario.EDWINA H.
I had to drive to another city to get my equipment and none of it was ready, they had no moving blankets but i was still charged for it.Kristopher T.
El cliente no dejó un comentario.TIMOTHY V.
El cliente no dejó un comentario.Christian T.
El cliente no dejó un comentario.Hannah K. | First Impressions
El cliente no dejó un comentario.Carla J.
Not shut down the system for walk-ins needing a truck. I went in Friday, no luck, next day returned a lock I purchased and asked again, same issue. I decided to try online, booked within minutes for the same location. The stores should be able to see what's available at anytime. Uhaul almost lost out of my business.Stephan L.
Telephone service was terrible but walk in was excellentRudy R.
El cliente no dejó un comentario.Ralph J.
El cliente no dejó un comentario.Carol R.
Great staff great help!!Michael H.
I'm completely satisfied with all the service at ths location. Shout out to Ronnie and the other gentlemen tht helped meBrenda O.
El cliente no dejó un comentario.Norberto P.
El cliente no dejó un comentario.Paul A.
El cliente no dejó un comentario.Joseph A.
El cliente no dejó un comentario.Toni E.
El cliente no dejó un comentario.albert S.
Great job ðŸ‘Jose D.
El cliente no dejó un comentario.LINDSAY C. | First Impressions
El cliente no dejó un comentario.Nancy G.
El cliente no dejó un comentario.Hunter H. | Overall Experience
El cliente no dejó un comentario.Louis G. | Overall Experience
El cliente no dejó un comentario.JOHN B.
Left parking lamp was broken and fell out while traveling .Reported at the drop off location.Ronald W.
George was great at help me.Tim H.
I had forgotten to remove my keys to the padlock I had purchased at U-Haul to lock the truck and when I returned two days later the staff had removed them and put them aside for me. Incredibly impressive and thoughtful.Stacy W.
El cliente no dejó un comentario.Carma G.
El cliente no dejó un comentario.Josephine M.
El cliente no dejó un comentario.Patrick V.
Had good advice, but it did not pan out.Miguel G.
When I went in Josh who had helped me exactly two weeks ago was not helpful. I did the online check in to make my check in quicker and he still made me do a check in through him. Then the reference person I used last time he would allow.me to use even though I had rented two weeks prior at the same location no issues. It took 30 plus minutes to finally check in and get my car hauler then to drop off was another 30min wait because they were unstaffed I was told. I have rented 3 times from the location on Carruth in Puevlo, CO and have always brought my rentals back before the 24hr period. This was not a good experience this time. I understand being busy but that doesn't mean you display complete lack of respect for the customers time or make things more difficult when I am paying for the service.Sarah B.
El cliente no dejó un comentario.RIch M. | Overall Experience
The staff were excellent. The new van was fantastic. The location is dated. A trailer hitch was being installed where myself and the customer service gentleman were not able to hear/speak. The cleaning area was nasty. Thank uMichael B.
El cliente no dejó un comentario.Keith V.
El cliente no dejó un comentario.Ted S.
The men who helped us were awesome. They were funny and helpful.Christina C.
El cliente no dejó un comentario.Michael F.
Unfriendly staff Forgot to put the hand truck in the trailer, so when I got home, a full hour away, we had no hand truck. I called and was put on hold for 15 minutes, then the call was transferred and I waited another 15 minutes to be told there was nothing they could do to help. Not at all happy. Crap service.collin P.
El cliente no dejó un comentario.DAVID A.
Ronald &Jonathan were GREATCarol R.
El cliente no dejó un comentario.Debbie J.
My over-all experience, satisfaction with the quality of the equipment and the customer service was definitely 4 stars! Thanks again to the young female that helped me.Gabriel L.
I would have preferred to use a one way vehicle, had to use a local which cost me more because of mileage and fuel.Barney A.
El cliente no dejó un comentario.Laurel H.
El cliente no dejó un comentario.CARLYLE R.
El cliente no dejó un comentario.Mark G.
Friendly store staff they were amazing best I've come by! If it wasent for that staff I would be blowing up the bad reviews......but overall UHaul was a mess Had to make 3 different truck rentals all at different locations because they would reserve me a vehicle they didn't have available! And than on top of that was overcharged for accessories. I have waited on hold to talk to someone twice for over 50 mins even tho the wait time said 20 mins. I'm furious I tried to cancel my storage and they said their systems were down And than a day later I was charged for the whole next month !!!Raquel R. | Overall Experience
Donna was great would not change a thing.Paul C.
El cliente no dejó un comentario.anthony M.
El cliente no dejó un comentario.Juslena T.
The van was not at the location that I reserved it at. I had to go to a location 20 miles out of my way. when I got there the manager had canceled my reservation. This put me 90 minutes behind an cost me an extra 20 mikes in the rental expense. He eventually got me a van but it made me very last and caused a great deal of frustration..Charles V.
I have no smart phone. This made it complicatedDon W.
El cliente no dejó un comentario.Charles H.
The staff person was very helpful, knowledgeable friendly and professional. However, U-Haul's online program is pretty worthless and your phone system is outdated and lousey.Jorge A.
El cliente no dejó un comentario.Steven L.
friendly staff did everything by book well appreciatedDax W.
Very good customer service, friendly, helpful, definitely recommendMargaret G.
You guys were great and understanding and I appreciate itTeru P.
El cliente no dejó un comentario.Andrew H.
El cliente no dejó un comentario.David S.
El cliente no dejó un comentario.Carma G.
After many failed attempts, i was unable to contact this location over the phone. I was able to make a reservation online, but once at the location it took almost an hour to finally get the trailer hooked up. The staff was nice and courteous, but for this being a main Uhaul store, i expected a smoother and quicker process.John C.
El cliente no dejó un comentario.Leeandro E.
Everyone from the person I talked to on the phone n the receptionist â€˜Donna) at Uhaul n the person â€˜John' who helped us out with the truck. And the gentleman'George' when we dropped off truck. I had never done this before, so a bit nervous, but your people made it sooooo easy. All extremely helpful n pleasant. I would recommend this company to anyone n everyone. Thank you Uhaul!!!!!!! Respectfully Veronica ElmoreVeronica E.
The guys who took care of my rental were awesome!!Arthur M.
El cliente no dejó un comentario.Marcelina T.
No improvements needed. The personnel went above and beyond in their service.Carol S.
El cliente no dejó un comentario.Jacqueline D. | Online Move In
Jonathan and George provided excellent customer service. They were very helpful and kind.Zaira G. | Overall Experience
You should let your customers know that you don't have access cards and cannot access storage . I drive 3 hrs one evening to get something out my storage. Your web page and notices outside say access cards, access storage till 10pm. I was there at 6pm. You seriously need to address that problem. Otherwise a great place.Tammy B. | Overall Experience
Your staff at all locations are great. Your phone customer service system is horrible not the people but accessing help from roadside assistance is very disfunctional. I will never use your company again. Even the staff at your store had trouble getting help for me the way your phone system works or should I say doesn't work.WILLIAM R. | Overall Experience
The main problem I had was with billing. I kept getting emails and letters claiming I was behind in my payments and owed late fees even though I was current and had receipts to prove it. I rarely got staff at the facility on the phone when I called and routinely got directed to a call center that agreed I was paid up according to their records but were never able to stop the continuing threats I received via mail and email.MARK A. | Overall Experience
Very helpful. Friendly.Tammy B. | First Impressions
Great service team! Dealing with equipment return and storage needs was a breeze.Edgar P. | First Impressions
The entire team made my stressful move day, much less stressful because of their great care!Edgar P. | Overall Experience
Very hard to get hold of, actually impossible. Manager gives away storage you reserved. Corporate communications are also unavailable. Cancelled my reservation before I even moved in. Gave away my reservation! What! Local manager blamed it on Corporate reservation problems. Not my problem. Moving is stressful enough without a national company giving you the run around!! Horrible experience with Pueblo Co location! Josh needs to go as a manager. Also rude when I had to ask my 71 year old mother to go to check on my reservation. The one Josh gave away!!!!judy S. | Overall Experience
El cliente no dejó un comentario.Joslyn M. | Overall Experience
Local storage gave away my reservations with credit card on file to another person. Staff was very rude and not helpful until I had to contact corporate office.judy S. | First Impressions
Lighting either in the units or right outside the units would be helpful. We did not have a light and they are dark to find anything. Otherwise greatmary s. | Overall Experience
The gentleman who checked us in was extremely helpful.Karen N. | First Impressions
El cliente no dejó un comentario.Stephen D. | Overall Experience
I was told that I would have GROUND-FLOOR ACCESS I was told that the 1st month's rent was FREE I was told that it was an 8X10X5 I asked if the truck and the storage unit were going to hold all of my furniture and other belongings. Nothing I was told were actually TRUE! I had to scramble to get another storage unit because the Truck AND the storage unit WERE TOO SMALL! Nothing the first representative told me WAS EVEN CLOSE TO THE TRUTH! My family is their friends made trips IN THEIR OWN PRIVATE VEHICLES to help finish my move. I want a full refund for the entire "UHAUL MOVING EXPERIENCES" of one lie and additional Fee after another. I have posted the whole thing on my public media sites telling the world AVOID USING UHAUL AT ANY COST! MEANING HUNDREDS OF PEOPLE NOW KNOW HOW BADLY UHAUL HAS TREATED MEkara c. | Online Move In
Very clean and good customer serviceConstance G. | Overall Experience
Very helpful and friendly group working there , very cleanJuanita J. | Overall Experience
Staff very helpful & courteousLilliann D. | Overall Experience
El cliente no dejó un comentario.Duwayne H. | First Impressions
Every time I went (including drop off of truck) to the store everything was good. The staff was always very helpful. I found a new place to buy boxes. Your boxes are excellent and very well priced. Especially because I bought them in bundles. I truely enjoyed my experience. The truck was even so much better than they used to be.Charles B. | Overall Experience
The units were easily accessible and the staff was greatGregory W. | Overall Experience
AKEVIN V. | Overall Experience
They were great . I now rented a storage unit.Margeret R. | First Impressions
only negative comment is my daughter needed to pee and there was no toilet paper in the restroom. also this facility is always so busy they need more help during peak hours to get things fasterRachel R. | Overall Experience
My opinion; Putting a person with disabilities on the top floor is shameful. I've used uhaul for 20 years. Here in Colorado. And in other states I ve resided in. So will be removing the personal itemsRegena J. | First Impressions
The hours for the facility are not convenient! when your renting a unit. And the price for an 8 °× 10 is pricey. The staff was fantastic Ron gets 10 thumbs up, great guy. And outside guy was great .Regena J. | Overall Experience
Always helpful and kind staff - much appreciated!tisha c. | Overall Experience
Really appreciated the staff making a storage space available to me on short notice!Laura G. | Overall Experience
Only issue I had was the access card for after office hours use, but that wasn't a big issue to me at all. I had a great experience for the 3 years I rented there.MICHEAL P. | Overall Experience
Had storage for many years and never had any problems. GraciasCAROL G. | Overall Experience
Great people! Left a jacket there by accident and they called me a week later and found it in one of their trucks. Really appreciated that. Payment was easy and the facility is nice!shantelle b. | Overall Experience
Associates at U-Haul Pueblo were very helpful and responsive.David W. | First Impressions
had the unit for just 4 days I could have picked up a roof bag to transport the few items for less realized this just after leaving facility at the Walmart across the street ask for refund 80$ 4 daysJames r. | Overall Experience
Very friendly, efficient, and helpful.Renae W. | First Impressions
Even though I had a slight inconvenience with my movers, the staff at Pueblo Uhaul stepped up helped solve all of the problems. Josh and Donna were the perfect balance of personable and professional.ALVA B. | Overall Experience
N/Cliz m. | Overall Experience
Staff was super and did an excellent job. 5+ stars to the entire staff.Michael E. | Overall Experience
Good experienceDale S. | Overall Experience
I like these guys. always helpful.ADAM S. | Overall Experience
If could give a negative ( -5 ) that's what I would give U-Haul.Jacqueline S. | Overall Experience
Our store rep was completely awesome. Very nice .Alfonso R. | Reservación
Everything Went goodDale S. | Reservación
Very friendly, knowledgeable and accommodating.Marie H. | Reservación
The service was great. Personnel very friendly and eficiente. And I got the best deal ever.Fernando Z. | Overall Experience
ExcelenteMiriam M. | Reservación
I have mixed feelings about my help with UHaul. Almost a week after the UBox had been returned to Uhaul I still got yet another call asking if the UBox had been cleared out ... seriously?!kelly m. | Overall Experience
Very helpful, expediently and convenientFernando Z. | Reservación
Servicios adicionales en esta ubicación
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