Customer Reviews for U-Haul Moving & Storage of Pueblo

4,405 reviews

4030 Carruth Ct   Pueblo, CO 81008
(1-25 to Exit 102 head East Right on Dillion Dr Right on Carruth Ct, Carruth Ct. is across from Wal-Mart)

(719) 546-1826

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(719) 546-1826

4030 Carruth Ct
Pueblo, CO 81008
(1-25 to Exit 102 head East Right on Dillion Dr Right on Carruth Ct, Carruth Ct. is across from Wal-Mart)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

On time and a fantastic job!

Roger K 
Rating:
5.0

The utility trailer had dried mud on the tailgate part and had mud and small rocks/stones in the in the wagon part. All employees were very friendly and very helpful. We have been renting from this location for over 10 years.

Lisa B 
Rating:
5.0

Customer did not leave a comment.

charol t 
Rating:
5.0

Customer did not leave a comment.

Simon A 
Rating:
5.0

Customer did not leave a comment.

Alfred D 
Rating:
5.0

Thank you

Alfred D 
Rating:
5.0

Good experience good customer service

michael a 
Rating:
5.0

Customer did not leave a comment.

Derek B 
Rating:
5.0

None

Patricia M  |  Online Move In 
Rating:
5.0

Cab could have been cleaned a bit more. Lots of crumbs from prior rental evident. Customer service was prompt, professional.

Donald M 
Rating:
5.0

Customer did not leave a comment.

VERONIKA F 
Rating:
5.0

Customer did not leave a comment.

ROBERT L 
Rating:
5.0

Customer did not leave a comment.

Donna V 
Rating:
5.0

Customer did not leave a comment.

Robert H 
Rating:
5.0

Customer did not leave a comment.

Brandt B 
Rating:
5.0

Customer did not leave a comment.

Kathryn R 
Rating:
5.0

Customer did not leave a comment.

rebecca l 
Rating:
5.0

Na

Thomas Z 
Rating:
3.0

Door handle on passenger side kept falling off..transmission had some difficulty shifting from time to time.

DWIGHT C 
Rating:
5.0

Customer did not leave a comment.

Vanessa J  |  Overall Experience 
Rating:
5.0

Josh and crew were fantastic as always. Everything was ready to go. Josh explained everything as he always does. He hooked up the trailer, checked the lights and sent us on our way. Best group of customer service staff anywhere!! Thanks Josh!! You are making our move just that much easier and smiles go a long way!!!

Alan B 
Rating:
5.0

The staff was very helpful and friendly.

Jackie H 
Rating:
5.0

Best customer service experience ever

Michael S 
Rating:
5.0

Great service

Renee S 
Rating:
5.0

Customer did not leave a comment.

Rita M 
Rating:
5.0

Great customer service! Will likely rent from here again!

Alfonso N 
Rating:
5.0

Every time I do business with this store, I have been pleasantly pleased.

Bobby K 
Rating:
5.0

Customer did not leave a comment.

MARY A 
Rating:
1.0

I reserved the u-haul several weeks before I needed it. When I got there to pick it up it was not available. I had movers scheduled for the next day to load the uhaul. They did locate one for me around 38 miles away. I picked it up, took pictures of the damage on the truck and left. I was charged for 2 dollys that I did not have but was told were removed from my bill, the charge was not removed. How does a company rent trucks that they do not have, take a deposit for trucks they do not have. How is this legal???? This has a very negative impact on the lives of people caught up in the greed of renting something that is not available.

teresa R 
Rating:
4.0

Customer did not leave a comment.

mengistu a 
Rating:
5.0

Customer did not leave a comment.

Kevin R 
Rating:
5.0

Customer did not leave a comment.

MARY A 
Rating:
2.0

Customer did not leave a comment.

WENDY H  |  Overall Experience 
Rating:
3.0

Better staffing

Dwight C 
Rating:
5.0

excellent staff, efficient, professional and extremely helpful with offering boxes, tape, etc...

Regina I 
Rating:
4.0

Ensure that damage that was done prior even small is documented on the new renter documentation.

Robert M 
Rating:
5.0

Great experience!! Rep was very friendly and helpful!!

Alan B 
Rating:
1.0

Customer did not leave a comment.

donna S 
Rating:
5.0

Customer did not leave a comment.

Ted F 
Rating:
5.0

Always great service! I only go to this location because they are the best.

Jeanette G 
Rating:
5.0

Check out/in process is really slow..but otherwise ok.

Dwight C 
Rating:
5.0

Customer did not leave a comment.

Mark G 
Rating:
5.0

Great service

Catherine P 
Rating:
3.0

Buy trailers that have jacks. Your trailers are heavy and difficult to remove from the vehicle alone.

David W 
Rating:
5.0

your website and app for the phone is the worst I’ve ever used in my life. It threw me off 45 times. I finally just got sick of it and called. You need a new app bad that app is terrible.

DENNIS P 
Rating:
5.0

Customer did not leave a comment.

Joshua W 
Rating:
5.0

The young lady who checked me in this time, the same as the person who did so last time, was prompt, courteous, and knowledgeable. For the question "Was the equipment clean and well maintained?" it was a 10' UHaul, so it's not really clean-clean, but as good as any I remember renting.

Robert M 
Rating:
5.0

Customer did not leave a comment.

DAVID B 
Rating:
1.0

The equipment was NOT where I was told it was!!!! This was originally supposed to be picked up with a 26’ truck in Pueblo west. When I called Pueblo west they said they don’t have my truck and I have to go to Florence co to get it. I went to Florence to get my truck and no trailer there. I was told to go back to Pueblo west location to get the trailer. When I showed up at Pueblo west they only had one trailer and it was being hooked up to someone else’s truck!!! the staff said they double booked BOTH locations. Now I’m told I have to go to Pueblo in town location. They tried to call to confirm it was there and got put on hold for 10 minutes, no answer so I left. When I go to Pueblo location their computers were down. Go figure. Finally they got me my trailer but when I arrived in Texas , they had it down to be retuned at a different location than my truck. This was THE WORST experience I have ever had all around.

Eliot H 
Rating:
5.0

Customer did not leave a comment.

Michael Q 
Rating:
5.0

Customer did not leave a comment.

Chris H 
Rating:
3.0

You rent a trailer for 8 hours and get informed it has to returned after hours because it's reserved for the next morning but the contract states you will be charged $20.00 if you do but don't get a discount if you return it early even if your not finished using it

Chris C 
Rating:
5.0

Nothing.

Doug W 
Rating:
5.0

very nice people very professional

Robin G 
Rating:
4.0

Customer did not leave a comment.

Chris C 
Rating:
3.0

The downstairs storage area is dark, has low ceilings and no airflow. The upstairs storage areas are well lit, have airflow, but it is very difficult to move items up and down the stairs. The staff is wonderful! Very helpful and always friendly. Whenever I stopped by, all areas were clean, even the parking lot.

Anka P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ed K 
Rating:
5.0

Customer did not leave a comment.

eddie r 
Rating:
5.0

Customer did not leave a comment.

Christina G 
Rating:
4.0

Trailer was extremely dirty inside . Black dust covered anything that touched the walls , floor and door . Miserable .

Thomas C 
Rating:
4.0

Customer did not leave a comment.

matthew b 
Rating:
5.0

Customer did not leave a comment.

Sarah T 
Rating:
5.0

Customer did not leave a comment.

Shelly M 
Rating:
5.0

Joel is a pleasure to work with - always smiling and up beat!

Bobbi R 
Rating:
5.0

Generally speaking equipment was clean but seats were filled with dog hair and cab smelled of smoke and pet dander. I was impressed with the way I was offered a different vehicle after that first vehicle disappointment.

darrick p 
Rating:
5.0

Customer did not leave a comment.

Sumer B  |  Overall Experience 
Rating:
4.0

DO NOT USE THE UHAUL APP!! It was horrible and took us 30 minutes to get the rental checked out because the app wouldn't work properly. I wish the person at the desk had acted more quickly to do a manual check out instead of keep trying to work with the app.

KARL F 
Rating:
4.0

Customer did not leave a comment.

Kenneth G 
Rating:
5.0

Customer did not leave a comment.

Jonathon H 
Rating:
5.0

None very easy pleasant experience

David S 
Rating:
5.0

Customer did not leave a comment.

Owen H 
Rating:
4.0

Customer did not leave a comment.

Kendra Z 
Rating:
5.0

The gentleman who helped me was very helpful and kind

Melissa M 
Rating:
5.0

The guys here at this store are great and very helpful. Good dudes.!!

James L 
Rating:
5.0

Joel the employee I worked with was outstanding. Super friendly and helpful. He made the entire rental experience quick and easy. Highly recommend this location.

Michael E 
Rating:
5.0

Customer did not leave a comment.

Alan S 
Rating:
1.0

Customer did not leave a comment.

Crystal P 
Rating:
4.0

Customer did not leave a comment.

Chris H 
Rating:
5.0

Customer did not leave a comment.

JOSHUA P 
Rating:
4.0

Customer did not leave a comment.

Darryl S 
Rating:
5.0

Customer did not leave a comment.

Rita S 
Rating:
4.0

Good service!!

Calvin B 
Rating:
5.0

The Air Conditioning wasn't working. I reported the malfunction. xoxo

Clint S 
Rating:
5.0

We had a truck for 24 hrs. We were running late and they gave us an extra hour. Fantastic manager and employee. Thank you!

Sandy C 
Rating:
5.0

Had no issues. There are many things offered during the equipment selection process. When hauling a trailer, one extra item that could be offered is a locking pin to ensure the trailer stays locked and secured to the vehicle hitch at all times, whether driving or when we’re away from it. Just a thought.

John C 
Rating:
5.0

Customer did not leave a comment.

L M 
Rating:
5.0

Customer did not leave a comment.

Barbie P 
Rating:
5.0

Customer did not leave a comment.

JONNIY T 
Rating:
4.0

Customer did not leave a comment.

Franklin J 
Rating:
5.0

Called to make sure everything was good. No issues at all very friendly staff. Would definitely rent from this location again.

Constance L 
Rating:
5.0

Very helpful and convient

ANGELA R 
Rating:
5.0

Customer did not leave a comment.

Kathleene B 
Rating:
3.0

The truck had no air-conditioning and the seat belt was broken the light continued to go off even when buckled.

haskell d 
Rating:
3.0

Customer did not leave a comment.

KAYNE C 
Rating:
4.0

Customer did not leave a comment.

Karen P 
Rating:
1.0

Customer Service was very low. Gentle prove over and over how rude they can be. If you see them in the parking lot no intruduction. If they have to help you sign in on the app there are big sighs. Older Gentleman chewed out employee in front of all the customers.very hostile environment. Will not return. I’ve been renting at this location for 24 years.

Mickey A 
Rating:
5.0

Customer did not leave a comment.

Diane H 
Rating:
5.0

Mika was great!

THOMAS V 
Rating:
5.0

Customer did not leave a comment.

Jack S 
Rating:
5.0

The personnel at this establishment are very professional, very informative and very friendly and absolute pleasure.

ENRIQUE D 
Rating:
5.0

Customer did not leave a comment.

Michael M 
Rating:
5.0

Customer did not leave a comment.

Devin G 
Rating:
5.0

Customer did not leave a comment.

John B 
Rating:
5.0

The online check in and check out was way harder than it should have been. It took 30 minutes to check in even with help, and the check out kicked me out before I could finish taking all the pictures. Overall, good experience, but the app isn't great

andrew P 
Rating:
5.0

I have no suggestions. Mine was a very satisfying experience. Joel was an excellent ambassador for the company.

Brian L 
Rating:
4.0

Customer did not leave a comment.

Nancy M  |  Overall Experience 
Rating:
4.0

I am very happy with my storage unit at U-haul

william h  |  First Impressions 
Rating:
5.0

Love our local store have used them for years for storage and moving needs. Each and every staff member has always gone above and beyond

Demetria A  |  Overall Experience 
Rating:
3.0

While the staff is wonderful, our lower storage room is dark, has a low ceiling and no air circulation. The upper storage rooms have air ciculation, a high ceiling height, and we will keep our items in there, but we will have to move out of the lower storage room soon, for reasons listed above. The manager was extemely helpful, and made everything a little easier for us.

Anka P  |  First Impressions 
Rating:
5.0

Thank you for being patient and ever so understanding. The staff was excellent. Have a blessed day. Mechelle Carter

Mechelle C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gwendlyn D  |  First Impressions 
Rating:
5.0

Ron and Nicka were great in representing U-Haul all the time, everyone was helpful and courteous at the I-25 Pueblo location on Carruth Ct.

Jason M  |  Overall Experience 
Rating:
5.0

Impressed by consistent quality of service, and competent professional staff-all the way from ny to pueblo colorado. A tight well run business

ESTELA R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nancy M  |  Online Move In 
Rating:
5.0

This place was amazing They helped with all my questions and everyone was super nice and it was super clean loved it

DIANE V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Briana G  |  Online Move In 
Rating:
5.0

awesome guys and super clean

DIANE V  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Amber D  |  Overall Experience 
Rating:
5.0

I want to thank Cheyanne at the El Paso Texas U-Haul for all her assistance in the check out. I want to thank Ronald at the Pueblo Colorado U-Haul for his great assistance in finding a perfect storage unit for me, and for the check in. I want to thank Nika at the Pueblo Colorado U-Haul for all the assistance she provided.

Jason M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JACQUELIN G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIM P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Johnny H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amber D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie G  |  Overall Experience 
Rating:
5.0

Thank you to everyone there. Everyone was very professional and helpful.

Laura M  |  Overall Experience 
Rating:
3.0

I am confused as to why I was charged for the first month since I was supposed to have a free month. The people that worked at the facility were very nice. They were helpful and they seemed to know what they were doing.

WENDY H  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

paul l  |  Online Move In 
Rating:
5.0

I will go there for all my moving

Charlotte W  |  First Impressions 
Rating:
5.0

The 24 hour option is really nice when you're moving in or out, thanks U-Haul.....

jim s  |  First Impressions 
Rating:
1.0

I'll be reporting the $74.95 you charged me for an additional month rent on 9/13/2023 (my move out date) as a fraudulent charge with my bank.

Hugh B  |  Overall Experience 
Rating:
5.0

I been sent emails to notify you all that I no longer needed the service way back. Did you not get the email? My phone and cards were stolen a while ago.

Terell F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jay P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Samuel S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathon T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stacey H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

George H  |  Overall Experience 
Rating:
4.0

My after hour moving in was not very smooth. Entry to the property was delayed because the system wasn't working for me.

leeroy r  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Patricia M  |  Online Move In 
Rating:
1.0

Could have called and left a message or answer my emails when sent. Instead it was ignored and my property was sold

Ryan P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Freddrick M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

First l  |  First Impressions 
Rating:
5.0

The only reason I had to leave was because of the constant price raising

brianna m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia M  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Patricia M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany C  |  Overall Experience 
Rating:
5.0

None

Patricia M  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

rontabian l  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

rontabian l  |  First Impressions 
Rating:
5.0

I have rented a unit for 8 yrs & thins have veegreat overall thank u for helping us out. We would recommend in the future. Lisa Black Heather Castro.

HEATHER C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dakota C  |  Overall Experience 
Rating:
3.0

There needs to be a mechanical assist to move things to the second level. At over 65 carrying things up the stairs is dangerous and presents a tripping hazard.

Genevieve J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda R  |  Online Move In 
Rating:
5.0

I did not use the unit at all. I couldn’t use and upstairs unit! Furniture was too big and way too heavy. Thank you

Rochelle S  |  Overall Experience 
Rating:
3.0

I moved out of mid month. I paid beginning of the month for two units. When I moved out I did not receive a refund. The agent said, well…the system thinks it is the full month charge so there is not refund. Interesting to pay for the month on the 1st…move out on the 18th of that month…there should be some sort of refund.

Kimberly A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael S  |  First Impressions 
Rating:
2.0

Following in order of worst first: •Not secure, no active security or controlled entry. My unit had been broken into from an adjacent unit. •Very tight fit if you have even a small trailer or big, long vehicle. •Mail was repeatedly stolen resulting in payments not received and could not accept electronic payment even from SAME BANK they used. •Inside storage temp supposed to be between 65-80°F, NOPE. Not even close. Gets stupid hot in summer. •Poorly lit for an indoor storage building. Zero light available inside units, bring a bright lantern. •Would not issue refund for pre-payment for no apparent reason. Couldn't mention that when pre-paying for some reason. •Only reason it isn't 1 star is because everyone was friendly & helpful except the little blue-haired girl (I never got her name) who drags the rest down. EVERYONE ELSE was great. •Why on Earth would I try to resolve disputes after the fact ''before commenting''? Only one of the above mentioned issues was a one-off, you failed repeatedly, making me ask for help or recompense for your screw up is just more failure.

Jeffery T  |  Overall Experience 
Rating:
5.0

A++++

Jason L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gary s  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Virginia M  |  Overall Experience 
Rating:
2.0

Was told I would get a first level unit when I called & made the reservation, my unit was on the 2nd level. Then was told if I went online through the link you sent to my phone that I could save $10 on the lock. Your link led to an error page.

candies l  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Lia P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darcy V  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John S  |  Overall Experience 
Rating:
4.0

Wasn’t happy with the online storage check in. Wasn’t able to use it so had to buy the lock. Wasn’t expensive, just the fact that I couldn’t get the site to work for me.

jeff g  |  First Impressions 
Rating:
1.0

Very high price for the amount of room. Poor management in the way he talks to customers. Poor customer service in the way of always being routed to the call center. Hard to access unit with narrow walk ways and tight corners. Dumpsters are very far from units and full in every case I tried to use them, on more than one occasion they were locked as well so I had no access. Also my move out date was 8/25 not 9/6 but the bill for another month was not unexpected based on the rest of the experience. More money or worse condition are well worth not using this facility. Also attempted to contacted the gms supervisor several days ago and have heard nothing back

Travis M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheila N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

monica B  |  First Impressions 
Rating:
5.0

Always enjoy working with Josh Crystal and why I reserved my 10' truck and Storage vacating in the morning hours. Thanks.

Tom P  |  Overall Experience 
Rating:
5.0

Both moving items into the storage and and checking out, the staff was friendly and helpful. Excellent customer service!

Joel S  |  Overall Experience 
Rating:
1.0

Placing the reservation online was convenient and easy. (So I thought until I discovered an unauthorized charge) After completing the online reservation and getting my confirmation; I then went to the Uhaul Store the following day where the storage unit was located to checkin for my unit. The new female employee was pleasant but did not know everything she needed to know to complete the transaction in the proper way. The following morning, I decided to check my credit card and noticed I was charged $10.71 that I did not authorize. I immediately called the Uhaul phone number on the receipt. A male answered and I explained why I was calling, he then transfered me to a corporate customer service area and I was placed on hold for approx. 15 mins. I had to explain again why I was calling to the customer service person who answered. He then said the charge was for a lock. The lock should have been free with move-in Promotion. He said he couldnt help with the disputed charge. He said he would have to transfer me to the dispute dept. He then placed me on hold again for another approx. 20 mins. A female named Amanda answered the call, I had to explain again the reason for my call. She was very pleasant and tried to help but said she did all she could do on her part and would have to have management call me. I received a call from Josh, the Manager at the Pueblo, CO Store. I had to explain the issue again. (Now a 4th time) We talked then he began to argue about the way the rental procedure was handled incorrectly verses who should have did what on their end and my end. After insisting him to remove the charge, Josh then refunded the lock charge. I asked and received a email confirmation on the lock charge refund transaction and told him I would be seeing him shortly. I then drove to the storage store, asked for him and waited until he came to the counter. I told him that I did not feel the situation was handled correctly and I did not want to do business with people that made unauthorized charges to my account. I wished to cancel the agreement. I had not moved in yet. I gave him the unopened lock. I requested a receipt copy of the credit card refund on storage cancelation. He instructed the female at the counter to process. I then left and rented another unit from a competitor who was further away. It was done online and completed within 15 mins, no hassles or unauthorized charges made from new location. I will not use or recommend Uhaul in the future.

Tina S  |  Overall Experience 
Rating:
5.0

Never had problems with U-haul. Always was able to get anything I needed from my unit. Just could do with the rising costs of keeping my unit going.

Ricky L  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MICHAEL D  |  Overall Experience 
Rating:
4.0

Everything was wonderful except the access to the storage after hours there was no access after store hours.

Michael C  |  First Impressions 
Rating:
1.0

Completely screwed up the account.

Daniel P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Savannah S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LINDSAY C  |  Overall Experience 
Rating:
3.0

Most of my issues with the service had to do with billing. Constant price increases with minimal notice. I feel that 4 increases in 3 years was a bit much. That is why I moved my items out as soon as I closed on a house closer to me. I am using a local secured facility for half the price.

Ryan B  |  Overall Experience 
Rating:
5.0

Thank you so much for allowing me to use your services and I will definitely recommend your establishment to others that I know and meet. And again thank you and your entire staff.

MERVINE M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terry E  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deedra R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katherine M  |  Online Move In 
Rating:
4.0

Always enjoyed utilizing and trusted the company.

Vida E  |  First Impressions 
Rating:
3.0

Not sure if i just missed the description or not but the unit was not as tall as i was expecting. We also had to unload all of our stuff farther away from the unit than expected.

Steven N  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

KITHWA M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nika E  |  First Impressions 
Rating:
5.0

Thanks uhual! Quick and painless!

Vincent H  |  Online Move In 
Rating:
2.0

I was treated like a second class citizen. The staff except one acted like it was a chore to take their time with me. And some of the staff would tell me something and then do the opposite and tell me to bad. Won't give 5 stars to that franchise.

Sharon A  |  Overall Experience 
Rating:
5.0

I need to change the address and the name on the account they have it messed up and it needs to get fixed thank you please call me at 719-778-4594 so we can get the account straight thank you

Leann M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Savannah S  |  Online Move In 
Rating:
4.0

No lights in storage units would have been helpful..but other than that everything was good

Robert W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DAN W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tristan J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROSS P  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jodi S  |  First Impressions 
Rating:
5.0

The staff at the Carruth Court address in Pueblo, CO are fabulous. George stood out as they helped above and beyond when we were removing our items from storage. It was very hot, our moving helpers canceled, leaving my 13 year old and I to load in the desert heat and sun. George recognized our plight, and stepped in to help. I was suffering from heat stroke so George gave us a place to rest and plenty of cool water to reduce our symptoms. Everyone employed at this facility is great, however that day, George took the time to help us get finished with our move out.

Venessa G  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Linzey D  |  First Impressions 
Rating:
5.0

They were life savers..the help i was supposed to have wasnt able to come. They were nice enough to help unload ny grandmas china hutch taking extra care to not let the rain get it. I was stressed that i wasnt going to be able ti get stuff unloaded in time but the worker was very calm, told me not to worry they would help me and wasnt upset or rude about my situation..which made things go much better. I would definitely recommend them to anyone. Thank yoh again!

Mycca P  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Hannah K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LINDSAY C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hunter H  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Louis G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RIch M  |  Overall Experience 
Rating:
1.0

Friendly store staff they were amazing best I've come by! If it wasent for that staff I would be blowing up the bad reviews......but overall UHaul was a mess Had to make 3 different truck rentals all at different locations because they would reserve me a vehicle they didn't have available! And than on top of that was overcharged for accessories. I have waited on hold to talk to someone twice for over 50 mins even tho the wait time said 20 mins. I'm furious I tried to cancel my storage and they said their systems were down And than a day later I was charged for the whole next month !!!

Raquel R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacqueline D  |  Online Move In 
Rating:
5.0

Jonathan and George provided excellent customer service. They were very helpful and kind.

Zaira G  |  Overall Experience 
Rating:
5.0

You should let your customers know that you don't have access cards and cannot access storage . I drive 3 hrs one evening to get something out my storage. Your web page and notices outside say access cards, access storage till 10pm. I was there at 6pm. You seriously need to address that problem. Otherwise a great place.

Tammy B  |  Overall Experience 
Rating: