Comentarios de los clientes para U-Haul Moving & Storage of Pueblo

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage of Pueblo

Clasificación general:

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William M.
Clasificación:

Very polite staff

katherine S.
Clasificación:

uhall staff are customer friendly and professional . with towing knowage ..

NICHOLAS M.
Clasificación:

Perfect

Barry B.
Clasificación:

Inside of the vehicle was spotless, but the exterior of the pickup was filthy

Linda R.
Clasificación:

El cliente no dejó un comentario.

Christine Q.
Clasificación:

El cliente no dejó un comentario.

Brandon F.
Clasificación:

El cliente no dejó un comentario.

Nathan H.
Clasificación:

It wasn't the location. Was directed to a different store which was 10 miles further than the original store I had chosen. But this had been the third time in a year that I have had a problem with uhaul. I will not be using them any more.

Courtney C.
Clasificación:

El cliente no dejó un comentario.

Joseph H.
Clasificación:

El cliente no dejó un comentario.

JUSTIN W.
Clasificación:

Great customer service

Michelle H.
Clasificación:

El cliente no dejó un comentario.

Cameron D.
Clasificación:

The employees were very respectful, considering all the U-Haul implemented cross reference/photo/License/secondary reference. Service personnel were excellent. A clean and well lit facility.

Russell M.
Clasificación:

El cliente no dejó un comentario.

Jamar H.
Clasificación:

Quick, thorough service. In and out. The way it should be.

Rodolfo M.
Clasificación:

El cliente no dejó un comentario.

Jonathan P.
Clasificación:

El cliente no dejó un comentario.

Linda P.
Clasificación:

Get more help

Justin B.
Clasificación:

Have the item that I reserved. I reserved a 5x8 trailer weeks in advance. The day I arrive I am told that it is not there because someone didn't return it. However, there is one on the lot right now. I ask about that one, and am told it is “in-town” only. Then I am told I can drive to another location 40 miles away to get the one I want. Brutal.

shawn S.
Clasificación:

El cliente no dejó un comentario.

Kendall A.
Clasificación:

Greeting customers with a happy smile instead of a smug look. Paying attention to people who arrive first and having a clean vehicle to start off with, instead of having the back window wiped with a towel to see out.

Ronald D S.
Clasificación:

El cliente no dejó un comentario.

John P.
Clasificación:

El cliente no dejó un comentario.

Dedra M.
Clasificación:

El cliente no dejó un comentario.

John W.
Clasificación:

Great customer service. Made sure everything was satisfactory. Very friendly.

Julie S.
Clasificación:

George was extremely helpful and knowledgeable when booking in person. I would definitely look for him next time I use Uhaul. Charity helped me change my reservation last minute by phone at midnight. It was a total surprise that Uhaul had 24 hr service. That was a great benefit!

Ayanna M.
Clasificación:

El cliente no dejó un comentario.

Albert K.
Clasificación:

No improvement necessary service representative are nothing but fantastic helpful kind and customer oriented

Gerald V.
Clasificación:

El cliente no dejó un comentario.

Kevin J.
Clasificación:

El cliente no dejó un comentario.

Randall S.
Clasificación:

Great customer service!

Robert B.
Clasificación:

Your online reservation system is pathetic and a pure waste of time. Nothing I entered with our reservation came to this center, and this is a recurring problem. Knowing this, we will still use this center as they provide great service and are close. We just know in advance that it won't work, nobody's doing anything to fix it and we have to send administrative staff to pick up the vehicle as they are credit card authorized.

Angel M.
Clasificación:

I can't say Thank You enough. Your facility and call center staff were absolutely the best! We had to change our pick up time 4 times because our home closing was delayed over and over. Every time I called your staff I was met with understanding and a how can we help attitude. When I picked up the Uhaul truck your service people were personable and very helpful. I don't usually spend time completing these surveys, but your staff won we over. Your selection of staff and training of them speaks loudly to your company mission and values. Thanks for making our move to a new home - just days before Christmas - a smooth and quality experience. Please let your staff know how much they are appreciated. Take care, the Medina Family.

SARAH B.
Clasificación:

Everyone was very helpful and friendly. I appreciated their help with check in.

Jeffery D.
Clasificación:

El cliente no dejó un comentario.

Deidre A.
Clasificación:

El cliente no dejó un comentario.

ROBERT L.
Clasificación:

Issue with the ignition key; it was difficult to get the key to turn in the ignition. I told the staff about the problem when I returned the truck. Great staff at this location!

Corey Z.
Clasificación:

El cliente no dejó un comentario.

WILLIAM R. | Overall Experience |
Clasificación:

Your staff at all locations are great. Your phone customer service system is horrible not the people but accessing help from roadside assistance is very disfunctional. I will never use your company again. Even the staff at your store had trouble getting help for me the way your phone system works or should I say doesn't work.

MARK A. | Overall Experience |
Clasificación:

The main problem I had was with billing. I kept getting emails and letters claiming I was behind in my payments and owed late fees even though I was current and had receipts to prove it. I rarely got staff at the facility on the phone when I called and routinely got directed to a call center that agreed I was paid up according to their records but were never able to stop the continuing threats I received via mail and email.

Cathy R.
Clasificación:

Really I am NOT recommending any improvements. The UHaul was extra clean and drove very comfortably. And the Agent that help was very nice and knowledgeable.

Tammy B. | First Impressions |
Clasificación:

Very helpful. Friendly.

Ted H.
Clasificación:

My move went very smooth with the 26 foot truck.

Mollie P.
Clasificación:

El cliente no dejó un comentario.

WILLIAM R.
Clasificación:

Your people and your locations are fine. Your phone and customer service system is barely operable. When calling for road assistance I should not be put on hold after many attempts to connect only to get bogus information. Long story short, your poor customer service infrastructure cost me a couple of nights extra stay, because your truck broke down. Then since it went bad at your location I had to unload in your storage instead of my own 8 miles away. Now I have to figure and pay to move out of your location to my own when I could have avoided it all together. I'll be putting a hitch on my vehicle and won't use your service any more. At the very least you could lend me a trailer to move my things, but I doubt you would. I'm very unhappy with this.

Denise A.
Clasificación:

El cliente no dejó un comentario.

SHIRLEY T.
Clasificación:

El cliente no dejó un comentario.

julia A.
Clasificación:

El cliente no dejó un comentario.

Mike S.
Clasificación:

I rented 2 26 foot trucks. The first truck was dirty and had 1/4 tank of gas. I retired it to the location I rented it from. I was running out of room in the truck so I rented another 26 foot truck and when my wife got there they said all they had was a 20 foot truck and it was the same price. We needed sit and were short on time and we settled. This truck was also dirty and stunk like marijuana. The smell was bad, our stuffs smelled like it after we unloaded it. They changed the drop off location to one on the other side of town, atleast 15/20 minutes from the one I rented it from. I will not rent another uhaul from this location

James R.
Clasificación:

El cliente no dejó un comentario.

Mark V.
Clasificación:

El cliente no dejó un comentario.

Steve S.
Clasificación:

Not much! Things went really well. Thanks!

Brad D.
Clasificación:

Great customer service. Always so quick easy and friendly place to rent from

Brian O.
Clasificación:

Ramps rather than stairs in your storage building. Johnathan was amazing, exceptionally helpful and will look to you before looking elsewhere from now on.

Edward C.
Clasificación:

Just want to shout out appreciation to George, my return check in professional. He did a superlative job in providing great service.

Robert N.
Clasificación:

I received great customer service and the equipment was clean, maintained and readily accessable. I can't think of anything to improve

FRANCISCO A.
Clasificación:

Employee was very helpful and courteous.

Jacob T.
Clasificación:

El cliente no dejó un comentario.

Melissa P.
Clasificación:

The trailer i rented needs worked on. The ramp fell down and the chains weren't keeping it in place. I alerted the workers

ginger F.
Clasificación:

El cliente no dejó un comentario.

LEWIS O.
Clasificación:

El cliente no dejó un comentario.

Jonathan T.
Clasificación:

El cliente no dejó un comentario.

Matthew M.
Clasificación:

It was great and well vary appreciated thanks

Christopher S.
Clasificación:

El cliente no dejó un comentario.

FELICIA G.
Clasificación:

None

Lisa W.
Clasificación:

El cliente no dejó un comentario.

james F.
Clasificación:

El cliente no dejó un comentario.

Rusty W.
Clasificación:

The check out process is a little slower than I would like, but not terrible.

Suzette H.
Clasificación:

El cliente no dejó un comentario.

Jason M.
Clasificación:

I reserved a 26' truck at a location 3 miles from me and they moved me to another location that was 12 miles from me which cost me an extra $20 in mileage because they didn't take a unit to the location I needed. I orders a 26' and when I got to the location they just told me there was none available so your getting a 20' unit...this unit was not big enough to move all of my furniture so I have had to move the rest of the stuff with my personal truck. When I got the truck home and opened the box it had a horrible smell of pot in the back which made me and my son sick smelling it all day and by the time we got to our destination we could smell the pot on our household items. I have rented with U-haul many times and have never had these kind of problems but this experience was absolutely horrible! I have to move my stuff from Colorado to Arizona in two months and I planned on using U-haul but this experience has me thinking about renting from another company! I believe I should be entitled to a full refund after not getting the vehicle I requested and having to deal with the horrible smell of pot the entire time I was loading and using it! If I didn't need to be out of our house on that day I would have refused the truck but I was left with little choice to get out of the house that day.

Terri M.
Clasificación:

El cliente no dejó un comentario.

Laura C.
Clasificación:

Thank all who helped, wait time was a little long but overall good experience.

Denise C.
Clasificación:

Requested and reserved pick up location in Colorado City, Co but Uhaul changed location to Trinidad at last minute. I had to call ahead to change to Pueblo. Why the hassle and not where I wanted pick up? Pueblo location was very kind, opened early and was easy to pick up at. Good customer service.

James B.
Clasificación:

George is always an absolute pleasure to work with. Your team goes above and beyond to make it a good experience, every single time!

Theresa Y.
Clasificación:

Always have someone at the counter, or set up a camera with a screen in the back so you can see when someone is waiting.

Julie B.
Clasificación:

Awesome customer service! Keep it up

Dawn B.
Clasificación:

Every aspect was professional and easy. Appreciate the prompt service and excellent staff, customer service on phone, pick up and drop off was the best I have encountered!

Martin K.
Clasificación:

Doesn't get easier!

Alvin T.
Clasificación:

N/a

Zechariah R.
Clasificación:

Your website failed to allow me to pick up the vehicle because it was in a crashed status. It took me almost an hour to rent a vehicle. You should make your basic infrastructure work if you want to do business with others. Overall I would rate this transaction the worst possible method of moving. You guys need to clean your act up. Every part of this experience was amateur.

Jon G.
Clasificación:

Everyone was friendly. Pick up and drop off were quick and easy.

Calvin B.
Clasificación:

Friendly quick service, well organized and personal was knowledge about the equipment...etc.

Robert V.
Clasificación:

This location could use 1-2 more employees to keep wait time down.

Lynn E.
Clasificación:

El cliente no dejó un comentario.

Raul M.
Clasificación:

El cliente no dejó un comentario.

MICHAEL E.
Clasificación:

Great staff at this location. Much better and easier to just deal with the store directly and skip the website. The website is confusing and the online prices are not the same as in-store pricing.

Randy M.
Clasificación:

El cliente no dejó un comentario.

Riki A.
Clasificación:

Fast friendly service

Hayley A.
Clasificación:

El cliente no dejó un comentario.

Rene R.
Clasificación:

El cliente no dejó un comentario.

BRIDGET M.
Clasificación:

The young man who helped me was beyond awesome. He was very informative, great customer service skills!

Matthew K.
Clasificación:

El cliente no dejó un comentario.

sean L.
Clasificación:

When i made reservation i was told i had to pickup and drop off at location 10 miles from where i am when there is 1 location less then a mile and another 3 miles from move out and move in locations because the size truck i needed was unavailable. The closest location had the size truck both on the reservation day and on the rental day. This seems to have been forced to cause me to pay additional mileage and because the closest location is not normally manned unless needed be. When i arrived the appliance dolly was not on the truck that i reserved. When i returned inside, the guy got one and put it outside and said it was outside. He couldn't put it in truck? The smaller dolly was in the truck that i had to remove and set outside so i could secure the appliance dolly. When i returned the truck, i took all pictures and did everything required according to the website no contact procedures and went to turn in keys. A guy yelled out to me to move the vehicle over to his cleaning lane when i was already done with everything except returning keys. I told him no, i was done with it all and he became very rude telling me just go drop the keys in box, but he needed to move the truck for cleaning. You know what? Get off your ass and move it yourself! I just moved my entire house and dealt with a bunch of stress, i dont need your employees being lazy and rude and treating me like a hassle. If you would have said something when I was pulling in it wouldnt be a problem, but i am exhausted and mentally drained and dont need your lazy rude BS after i completed the whole process. Now i see i got charged for both an appliance dolly and a small dolly when i had to physically remove the small dolly from truck to secure the bigger dolly in truck. I obviously used only 1 dolly. I will make sure i let people know that budget, ryder, and penske are available in our area and uhaul trests customers poorly and bills inaccurately intentionally.

Edgar P. | First Impressions |
Clasificación:

Great service team! Dealing with equipment return and storage needs was a breeze.

Edgar P. | Overall Experience |
Clasificación:

The entire team made my stressful move day, much less stressful because of their great care!

EDWARD P.
Clasificación:

Some customers, and at least one staff, did not wear face masks.

Edgar P.
Clasificación:

Super helpful with my move after I encountered some problems. Josh and George were terrific.

Edgar P.
Clasificación:

The entire Pueblo team was outstanding. They allowed me to turn in auto transport early to allow me to unload moving truck. Very knowledgeable and helpful.

Abigail R.
Clasificación:

El cliente no dejó un comentario.

Cheryl T.
Clasificación:

My only issue was that I was unable to adjust the driver's side mirror. However, that was something that I should have tried to do before I pulled off the lot and had the associate assist me with so I take full responsibility for the issue.

ROBERT M.
Clasificación:

El cliente no dejó un comentario.

Michael Louis F.
Clasificación:

El cliente no dejó un comentario.

judy S. | Overall Experience |
Clasificación:

Very hard to get hold of, actually impossible. Manager gives away storage you reserved. Corporate communications are also unavailable. Cancelled my reservation before I even moved in. Gave away my reservation! What! Local manager blamed it on Corporate reservation problems. Not my problem. Moving is stressful enough without a national company giving you the run around!! Horrible experience with Pueblo Co location! Josh needs to go as a manager. Also rude when I had to ask my 71 year old mother to go to check on my reservation. The one Josh gave away!!!!

Paul J.
Clasificación:

na

THOMAS W.
Clasificación:

The trucks front end is horrible, it shakes so bad and makes you feel as if your going to wreck when you get to 60 mph. Other then that the experience was excellent

Caleb S.
Clasificación:

El cliente no dejó un comentario.

Joslyn M. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

judy S. | First Impressions |
Clasificación:

Local storage gave away my reservations with credit card on file to another person. Staff was very rude and not helpful until I had to contact corporate office.

mary s. | Overall Experience |
Clasificación:

Lighting either in the units or right outside the units would be helpful. We did not have a light and they are dark to find anything. Otherwise great

Karen N. | First Impressions |
Clasificación:

The gentleman who checked us in was extremely helpful.

Stephen D. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

kara c. | Online Move In |
Clasificación:

I was told that I would have GROUND-FLOOR ACCESS I was told that the 1st month's rent was FREE I was told that it was an 8X10X5 I asked if the truck and the storage unit were going to hold all of my furniture and other belongings. Nothing I was told were actually TRUE! I had to scramble to get another storage unit because the Truck AND the storage unit WERE TOO SMALL! Nothing the first representative told me WAS EVEN CLOSE TO THE TRUTH! My family is their friends made trips IN THEIR OWN PRIVATE VEHICLES to help finish my move. I want a full refund for the entire "UHAUL MOVING EXPERIENCES" of one lie and additional Fee after another. I have posted the whole thing on my public media sites telling the world AVOID USING UHAUL AT ANY COST! MEANING HUNDREDS OF PEOPLE NOW KNOW HOW BADLY UHAUL HAS TREATED ME

Constance G. | Overall Experience |
Clasificación:

Very clean and good customer service

Juanita J. | Overall Experience |
Clasificación:

Very helpful and friendly group working there , very clean

Lilliann D. | Overall Experience |
Clasificación:

Staff very helpful & courteous

Duwayne H. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Charles B. | Overall Experience |
Clasificación:

Every time I went (including drop off of truck) to the store everything was good. The staff was always very helpful. I found a new place to buy boxes. Your boxes are excellent and very well priced. Especially because I bought them in bundles. I truely enjoyed my experience. The truck was even so much better than they used to be.

Gregory W. | Overall Experience |
Clasificación:

The units were easily accessible and the staff was great

KEVIN V. | Overall Experience |
Clasificación:

A

Margeret R. | First Impressions |
Clasificación:

They were great . I now rented a storage unit.

Rachel R. | Overall Experience |
Clasificación:

only negative comment is my daughter needed to pee and there was no toilet paper in the restroom. also this facility is always so busy they need more help during peak hours to get things faster

Regena J. | First Impressions |
Clasificación:

My opinion; Putting a person with disabilities on the top floor is shameful. I've used uhaul for 20 years. Here in Colorado. And in other states I ve resided in. So will be removing the personal items

Regena J. | Overall Experience |
Clasificación:

The hours for the facility are not convenient! when your renting a unit. And the price for an 8 °× 10 is pricey. The staff was fantastic Ron gets 10 thumbs up, great guy. And outside guy was great .

tisha c. | Overall Experience |
Clasificación:

Always helpful and kind staff - much appreciated!

Laura G. | Overall Experience |
Clasificación:

Really appreciated the staff making a storage space available to me on short notice!

MICHEAL P. | Overall Experience |
Clasificación:

Only issue I had was the access card for after office hours use, but that wasn’t a big issue to me at all. I had a great experience for the 3 years I rented there.

CAROL G. | Overall Experience |
Clasificación:

Had storage for many years and never had any problems. Thank you

shantelle b. | Overall Experience |
Clasificación:

Great people! Left a jacket there by accident and they called me a week later and found it in one of their trucks. Really appreciated that. Payment was easy and the facility is nice!

David W. | First Impressions |
Clasificación:

Associates at U-Haul Pueblo were very helpful and responsive.

James r. | Overall Experience |
Clasificación:

had the unit for just 4 days I could have picked up a roof bag to transport the few items for less realized this just after leaving facility at the Walmart across the street ask for refund 80$ 4 days

Renae W. | First Impressions |
Clasificación:

Very friendly, efficient, and helpful.

ALVA B. | Overall Experience |
Clasificación:

Even though I had a slight inconvenience with my movers, the staff at Pueblo Uhaul stepped up helped solve all of the problems. Josh and Donna were the perfect balance of personable and professional.

liz m. | Overall Experience |
Clasificación:

N/A

Michael E. | Overall Experience |
Clasificación:

Staff was super and did an excellent job. 5+ stars to the entire staff.

Dale S. | Overall Experience |
Clasificación:

Good experience

ADAM S. | Overall Experience |
Clasificación:

I like these guys. always helpful.

Jacqueline S. | Overall Experience |
Clasificación:

If could give a negative ( -5 ) that's what I would give U-Haul.

Alfonso R. | Reservation |
Clasificación:

Our store rep was completely awesome. Very nice .

Dale S. | Reservation |
Clasificación:

Everything Went good

Marie H. | Reservation |
Clasificación:

Very friendly, knowledgeable and accommodating.

Fernando Z. | Overall Experience |
Clasificación:

The service was great. Personnel very friendly and eficiente. And I got the best deal ever.

Miriam M. | Reservation |
Clasificación:

Excellent

kelly m. | Overall Experience |
Clasificación:

I have mixed feelings about my help with UHaul. Almost a week after the UBox had been returned to Uhaul I still got yet another call asking if the UBox had been cleared out ... seriously?!

Fernando Z. | Reservation |
Clasificación:

Very helpful, expediently and convenient

larry c. | Overall Experience |
Clasificación:

Thank you

Adam l. | Overall Experience |
Clasificación:

The employees were always very polite and helpful, any time that I visited my storage unit. I was constantly impressed, as they were always, very busy. They do excellent work keeping up with the rush.

PAUL M. | Overall Experience |
Clasificación:

U-box did not arrive on time as scheduled, but refund was applied for the number of days late as promised. Location is very busy at times resulting in long wait times.

Joshua W. | Overall Experience |
Clasificación:

Trying to charge me for a months rent when they stated I had a free month at the beginning but apparently it wasn't true. Have contacted a lawyer over the matter. Staff wasn't helpful

Richard H. | Overall Experience |
Clasificación:

Storage facility is great. Only problem is the UHaul system is always down when you go to pay your bill most every month... in person or online... very inconvenient but not this facility’s fault.

Ryan D. | Overall Experience |
Clasificación:

The storage facility has a keypad for after hours that is nonfunctional so you can't have access after business hours, which is inconvenient if you work late. Otherwise an above average experience

KARLY I. | Overall Experience |
Clasificación:

Thank you for a great experience :)

Diana A. | Overall Experience |
Clasificación:

Everything went smoothly and the staff was very helpful!

Bert W. | Overall Experience |
Clasificación:

The store is impossible to get a hold of and the place is always packed resulting in long lines and longer waits

Pat G. | Overall Experience |
Clasificación:

Thanks

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