Customer Reviews for U-Haul Moving & Storage of Provo River

524 comentarios

1380 N State St   Provo, UT 84604
(Right across the Street from the Deseret Industries on State St)

(801) 373-1013

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(801) 373-1013

1380 N State St
Provo, UT 84604
(Right across the Street from the Deseret Industries on State St)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

When your told that they would credit back the mileage that you did not use make sure that happens.

Terry J. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN H. 
Clasificación:
3.0

way much more expensive than I thought

LINGZHONG W. 
Clasificación:
5.0

Everything is fine.

Amir K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andy V. 
Clasificación:
5.0

El cliente no dejó un comentario.

HENRY G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JARED W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jose G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Anthony P.  |  First Impressions 
Clasificación:
4.0

Great storage facility. Good hours to keep the facility safe and still accommodate folks that need in after hours!

ShaVonne T.  |  Overall Experience 
Clasificación:
5.0

U-Haul Corporate seems to have a LOT of IT systems issues. Online ordering, mobile pickup, mobile turn-in all failed during the period 22-24 may 2021; in-store POS system failed 22 May (but skilled store manager found a clever workaround to allow sale)

Daniel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan J.  |  First Impressions 
Clasificación:
5.0

Sydney and the kid that helped me check out were both great!

SEAN B. 
Clasificación:
3.0

We were told the gas tank had to be returned full. The tank wasn't full when we got it and we ended up paying for $43 worth of gas even though we only drove the truck 32 miles and they told us there was nothing they could do about it. The employees are not to blame, it is 100% a greedy corporate system that screwed us over and stole from us. Uhaul as a company should be ashamed.

SUSANNAH L. 
Clasificación:
5.0

The manager Sydney Brooks was excellent!

Ricardo M.  |  First Impressions 
Clasificación:
5.0

No complaints. This UHaul storage facility was great to work with, responsive and convenient.

Camden L.  |  Overall Experience 
Clasificación:
4.0

Only one person was there. Had to wait a long time to get help. But he was super nice. There are rugs covering cracks in the floor. There is a pretty big difference on either side of the crack. I almost fell and twisted my ankle due to the crack. The flooring should be addressed.

AMANDA H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Evan K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Colton F.  |  Online Move In 
Clasificación:
4.0

I don’t need a daily email asking me to do the survey without anyway to unsubscribe.

KEVIN T.  |  First Impressions 
Clasificación:
5.0

Sydney was helpful and friendly.

Jeremy Z.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Spencer L.  |  First Impressions 
Clasificación:
5.0

Hakeem was wonderful to work with us. Great personality and very helpful.

Joe M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sal G.  |  First Impressions 
Clasificación:
1.0

I rented a 15 foot box truck, and had to drive a distance to pick up a certain amount of materials that I could not fit inside of the box truck because the box is nowhere near 15 feet. It's a 12 foot box and that stupid little moms attic does not make it a 15 foot truck justifiably. When I returned the truck the lady didn't even care that it's screwed me over and was unable to pick up all of my materials. I would've appreciated a discount of some kind because of the trouble.

Steven H. 
Clasificación:
3.0

Sydney and the guy she was training, did GREAT! Easy to talk to, friendly, etc. So grateful for them!

SYDNIE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charity P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Fergus H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen R. 
Clasificación:
4.0

Everyone I dealt with was great. I unfortunately had a7 hour wait before I could pick up the van I had reserved bc the renter before me didn't get it back on time. There was nothing Uhaul could do about that but I think bc of the HUGE inconvenience on me I should have received a discount for my troubles in having to readjust my schedule because of the delay. That didn't happen though.

HEIDI V. 
Clasificación:
5.0

Always helpful, well run establishment

JOY M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paige S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Owen L. 
Clasificación:
4.0

We were very disappointed with the total cost. We had the van for only three hours and it ended up costing over $90 for a 19.99 van. Not cool. Feels deceptive.

MARK C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Candace H.  |  First Impressions 
Clasificación:
5.0

The lady working the front desk on April 25th was an absolute delight. Helpful, efficient, and attentive. She made the rental process quick and simple. No complaints either about the truck and return process

MICHELLE L. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jacob P. 
Clasificación:
2.0

I was given a smaller sized locker than I reserved online which was frustrating. I needed to get that switched because there was no way my stuff would fit into the smaller locker. The person working there was able to switch it without any problems but I am not sure why I wasn't just given what I reserved. When I made the reservation online it said that I was eligible for the first month free for using uhaul previously. When I checked in at the office the person said that he couldn't see that discount and that I needed to pay for the first month. Again frustrating because what I was told online making the reservation was different than what I was told in person in the office.

Coy J.  |  First Impressions 
Clasificación:
3.0

Nothing really. It was just right in the middle of the city. No easy freeway access. Not much they can do about that.

TONI M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSALIN W. 
Clasificación:
2.0

Have backup servers or better protocol when servers go down.

Haulsey L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua K. 
Clasificación:
5.0

Very helpful and respectful

deborah a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENT M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JERRY G. 
Clasificación:
5.0

While overall everything was great, I was dismayed at what felt a little like deception since in BIG BOLD letters the price was shown as $19.95 with some small print tell of some extra additional charges. All together it was around $35 which is quite a bit more than $19.95. Now I knew that it would be, but it seems deceptive and I get annoyed when an unrealistic low price is advertised boldly and is not really close to what the real price will be.

LEE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark A. 
Clasificación:
5.0

Staff has always been great with me, never had an issue. Hope to use them again soon!

Jenifer O.  |  Overall Experience 
Clasificación:
5.0

employees are helpful, friendly, and knowledgable

JOY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARIN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

David Y.  |  Overall Experience 
Clasificación:
5.0

Location was great and fast and very helpful but I would recommend that the rep go home when sick especially in a day and age where there is a problem with a epidemic and the said rep needs to either wear gloves or have sanitizer on hand constantly due to coughing and a runny nose. It did concern me and proper steps should always be taken.

CAMRON S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joy M. 
Clasificación:
5.0

Maggi is amazing, very helpful and accommodating in our time of need! The storage unit she offered us helped make the transition of our move here to Utah much easier! She is a great asset to your company!

Mike G.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

JUDY T. 
Clasificación:
5.0

They were very efficient in getting the paperwork completed and on the road quickly. Gracias

Joe M. 
Clasificación:
4.0

Too many rate increases consecutively

G. Richard J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin K. 
Clasificación:
3.0

The truck I rented had Trouble getting started The ignition wouldn't work all the time I reported it and they were aware of it and hadn't fixed it

Colleen J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa S. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAYSON M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel H. 
Clasificación:
3.0

Start the truck before my arrival so the windshield is defrosted! Spent too much time doing so myself and had to use my own scraper

Joseph A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherrell Q. 
Clasificación:
5.0

Friendly staff....they were the best and always willing to go the extra mile.

Brett W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam M.  |  First Impressions 
Clasificación:
1.0

I hope you can offer free hinges

Baichuan L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yesenia V. 
Clasificación:
5.0

I had the most friendly woman who helped me with my rental and answered all my questions got my van ready and then scraped it off the snow. She was very pleasant and I think she deserves credit for making it such a pleasant experience thank you I will be back

Lucinda B. 
Clasificación:
4.0

highlight need to refuel with E85 upon pickup

RICHARD B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bradford J.  |  Overall Experience 
Clasificación:
3.0

The car had a trouble turning the ignition key. Because there was no comments about that I had to learn through my own experiences.

Chulkee S. 
Clasificación:
5.0

Fantastic service from everyone. The manager, Maggie, is outstanding.

Jason R. 
Clasificación:
5.0

Brett and Ian were great!

Amanda P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Debra K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander E. 
Clasificación:
5.0

Could someone please call me at 916-241-5515 to discuss an issue? I have called but wait on hold for an hour at a time! Thanks Michael Green

Mike G.  |  First Impressions 
Clasificación:
5.0

Maggi was incredible, took great care of us! Loved our experience

Jaden R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christian O.  |  First Impressions 
Clasificación:
5.0

Convenient location and helpful staff! Thank you!

Karen H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Dannielle G.  |  First Impressions 
Clasificación:
1.0

I booked my 15ft uhaul a week in adance and when i showed up to pick it up they said they didnt have anymore even though i had a confirmation and everything they also said they canceled my order without my knowledge. I had to go to 3 different uhauls to find one. The truck smelled horribly of smoke and i had to drive even farther away to get the truck and return it so that made it cost even more. Will not use you again.

Mark W. 
Clasificación:
4.0

Indoor storage place smelled bad...

Collin H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRAVIS C. 
Clasificación:
4.0

All went well. I would have liked more light or for the motion light to stay on longer.

Leticia C.  |  Overall Experience 
Clasificación:
4.0

There was no lighting in the storage unit. Lighting in the area outside the unit was very minimal. We had leakage from the roof of the unit that caused damage. You credited a month of payment (thank you), but it didn't fully compensate for the damage. This unit (L781) has a big problem with roll-up door. You have to try and push it up to just the right height to make it stay open. Staff has always been very professional, very helpful and courteous.

David K.  |  Overall Experience 
Clasificación:
5.0

Thank you, you have made my move possible, I will do this again.

robert C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Piper M. 
Clasificación:
5.0

Good service but very expensive service when compared to other truck rental companies ... I do not recommend it

Jesujiano D. 
Clasificación:
4.0

No lock in the unit. Staff was helpful though. I would like to mention that when looking for your number online, it was a bit of a challenge. I had to find your number to call the desk for a lock and it was a pain trying to find the correct storage unit online even though I was standing right there in the very place I needed the number for. On one sign it says Lockbox (which I looked up online and couldn't locate) and on the other it is U-Haul. Confusing.

Laurie L.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard J. 
Clasificación:
5.0

More time with vehicle, otherwise sufficient, fast, friendly, I already have reserved another date.

robert C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yves M. 
Clasificación:
5.0

El cliente no dejó un comentario.

GILBERT M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRAIG M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES S.  |  Overall Experience 
Clasificación:
5.0

The manager was very helpful and flexible while we figured out how mush space we needed for all of our stuff!

Stacy C.  |  First Impressions 
Clasificación:
5.0

Maggi was helpful, friendly and a pleasure to work with. This was a very positive rental experience and I would recommend this U-Haul site highly.

Richard S.  |  Overall Experience 
Clasificación:
5.0

The manager was so kind along with every staff member I interacted with. Moving is extremely stressful, and everyone working here made it much more seamless. Thank you all!

amanda m.  |  Overall Experience 
Clasificación:
1.0

The app continued to crash when I was checking in to pick up the truck. I got charged $7 for a dolly I did not use or put in my cart when checking in. I also got a random $15 charge on my final contract. I tried calling customer service today to receive help. I was on hold for 50 minutes and never reached anyone. I am extremely frustrated and am disappointed in U-Haul.

Bradley P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clark M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katelyn S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ALLYSON H.  |  Overall Experience 
Clasificación:
5.0

This location has always been very helpful and responsive. We have used them multiple times over the years.

McCaela M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathan H. 
Clasificación:
5.0

Thanks for a great storage experience!

STEVE C.  |  Overall Experience 
Clasificación:
5.0

Have stored my business and personal items here for years. Downsizing home and giving adult kids all their 'stuff' so don't need anymore. Highly recommend.

. I.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

emmanuel i.  |  Overall Experience 
Clasificación:
5.0

Maggi was super helpful and made the move-in process really smooth.

Jacomb A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ROWLAND L.  |  Overall Experience 
Clasificación:
2.0

After taking my stuff out of the unit, I had to wash and clean everything I stored over the summer because my belongings smelled like cat liter and cigarette smoke. I was not happy about this and will not be storing my stuff here in the future or recommending this place to friends.

Ally F.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricardo G. 
Clasificación:
5.0

El cliente no dejó un comentario.

crystal a.  |  Overall Experience 
Clasificación:
5.0

I have been an occupant of 5 units since 2011 at Provo River Uhaul. During this period of time I've always been respected as a customer and the staff have been excellent. That said, I want to point out the manager for the last several years (Maggie) has been a standout in all of my associations with Uhaul in all of my travels. She somehow always has a cheerful disposition even under the stressful operations. As I recall she had little to no experience when she started but quickly picked up all the necessary skills in management and leadership and I think has has a loyal following their but at least from my perspective.

GREGORY S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tony S.  |  Overall Experience 
Clasificación:
5.0

Maggi went above and beyond! Pleasure to do business at this uhaul location. Super!

David T. 
Clasificación:
5.0

Great service!

Dominique D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard S.  |  First Impressions 
Clasificación:
5.0

It was so easy and made my move so simple!

Madison G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Veldon L. 
Clasificación:
5.0

Keep doing what you are doing.

Nathan S. 
Clasificación:
5.0

Fix your website and online checking.

Brian R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brian R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSUE P. 
Clasificación:
5.0

The staff was very friendly and quick. The rental experience was seemless.

Pavlo T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ron B.  |  Overall Experience 
Clasificación:
5.0

Super duper! You guys are the best

EVAN S. 
Clasificación:
1.0

The rate was more then the competition I booked it because I had no choice but next time I'll book earlier with the competition, also the equipment was old and had a check engine light on

ROBERTO F. 
Clasificación:
5.0

El cliente no dejó un comentario.

David D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kathyrn H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Emigdio P. 
Clasificación:
5.0

El cliente no dejó un comentario.

WAYNE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

David F. 
Clasificación:
5.0

Amazing customer service and super easy to contact!

JOSEPH W. 
Clasificación:
5.0

So the problem was that the location that I was suppose to drop the truck off no longer received trucks. So that was awkward, but I found another drop off close by and I let the man know I dropped it off somewhere else and I wasn't charged extra.

Dallin K. 
Clasificación:
4.0

Give an explanation as to why the mileage rates went up. If you price match with Budget or Penske, will you still honor the difference? Or are all rental truck companies upping their rates as well?

ASPEN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

kearn K. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN A. 
Clasificación:
5.0

Slightly too expensive. But it's the only show in town that has convenience and climate control.

Randy W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica t.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW S. 
Clasificación:
3.0

It was a good location and the staff were friendly. I just didn't find the hours the most beneficial for my schedule. Additionally the storage unit, while in a hallway, was never lit properly and the light in the hallway would only remain on for a few seconds. Also I was amazed at how dirty it got for being at the end of the hallway. I felt the prices continued to rise and it didn't benefit the cost of staying. I had been there many years 15+ but just felt it was time to move on. Again, the staff was friendly and always helpful but just decided to move.

DAVID Z.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Aubrey H.  |  Online Move In 
Clasificación:
5.0

Maggie is super helpful U-Haul is lucky to have her as an employee.

ROSALVA G. 
Clasificación:
5.0

The gal that helped us check out was amazing! She went out of her way to make sure we had everything we needed and then some. She really went the extra mile to make sure we we had everything we needed.

DANA D. 
Clasificación:
5.0

Everyone was really easy to work with. I really thought you guys would be huge jerks, honestly. I was worried ending my storage lease would be a huge issue, but it wasn't. ¡Gracias!

RENEE C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Luz L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hector L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicolas I. 
Clasificación:
5.0

The General Manager at the Provo River Uhaul was very nice and helpful. She exemplified good customer service and passion for being the best oneself can be.

Collin H.  |  First Impressions 
Clasificación:
5.0

Very accommodating friendly staff

Ed L.  |  Overall Experience 
Clasificación:
5.0

Staff was helpful!

Brian P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Kent A. 
Clasificación:
5.0

The management team and the employees are all great

ryan j.  |  Overall Experience 
Clasificación:
3.0

The price of our storage unit kept increasing most every year; price increased way faster than the rate of inflation. It felt a bit abusive.

PHIL S.  |  Overall Experience 
Clasificación:
4.0

Maggie is a great manager,

Lori W.  |  First Impressions 
Clasificación:
4.0

I am very Satisfied with overall employee customer Service at Colombia Lane location Provo, Utah. I wish it would of been open till midnight so I could of done my moving most of that first night due to helpers working late. Now its going to have to be a two to three day project. Also the unit is small for the extreme high price. I only went for the month free. Gracias.

Jennifer F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

stuart p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Austin W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

ALLYSON H.  |  First Impressions 
Clasificación:
2.0

The 5×5×8 foot unit they gave us was only really 5×3.5×10 foot. Not even close to what they said. They are liars

Conner H.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott B.  |  Overall Experience 
Clasificación:
5.0

My experience with U-Haul storage was exceptional due to a woman named Maggi. Maggi was so kind and helpful since the day I moved in, she helped in so many ways. She represents the company ina very impressive way. Very impressive professional. Gracias.

Tracie L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alex Y.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Yi-Ping C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Hannah K.  |  Overall Experience 
Clasificación:
5.0

Maggie was terrific and helped with three storage units before and after we moved. I can't say enough about how helpful and accommodating she was to us. ¡Gracias!

ROBERT S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

RICHARD S.  |  Overall Experience 
Clasificación:
5.0

Great services helpful staff.

Brent M.  |  First Impressions 
Clasificación:
4.0

The location couldn't be more easy to access for me, the staff was always friendly and helpful. The price was reasonable for what I needed, for the time that I needed it for.

Ray k.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey J G.  |  Overall Experience 
Clasificación:
5.0

I love you guys. Thank you for excellent service Maddie!

Cathy M.  |  Overall Experience 
Clasificación:
5.0

Maggi is the best!

spencer c.  |  Overall Experience 
Clasificación:
5.0

Very friendly employees. The store manager Maggy is exceptional, she is very professional and friendly. I totally use your services again. Thank you, Gladys Aguirre Starling

Gladys S.  |  Overall Experience 
Clasificación:
5.0

Will use again on next move, for sure.

Judith T.  |  Overall Experience 
Clasificación:
5.0

Great experience

Jonnette G.  |  Overall Experience 
Clasificación:
5.0

Thank you for being available and helpful when we needed a storage unit.

Tanya H.  |  Overall Experience 
Clasificación:
5.0

First rate experience. Thank you.

David S.  |  Overall Experience 
Clasificación:
5.0

Ian - if I recall his name correctly -- was exceedingly helpful and friendly. I am very appreciative.

Ralph H.  |  First Impressions 
Clasificación:
5.0

It has been a wonderful expesrience. I will need to rent space for my next move next summer, and I will definitely use this facility. Thank you. PS - Your staff is very nice.

David S.  |  First Impressions 
Clasificación:
5.0

Excellent customer service! You took the stress away. Happy Thanksgiving!

Cathy M.  |  First Impressions 
Clasificación:
5.0

You guys are awesome

Marc D.  |  Overall Experience 
Clasificación:
5.0

New management is awesome. Maggie is the most helpful U-Haul Manager/employee I've ever worked with. I appreciate the outstanding customer service.

Jaron H.  |  Overall Experience 
Clasificación:
4.0

Friendly service and average facilities. The facility appeared secure but it was not well lit.

Susan Y.  |  Overall Experience 
Clasificación:
1.0

I was displeased with the “corporate policy”, as it was told to me by an employee, of charging me for a full month’s rent, when in fact, I only needed the space for 3 days in the last month I rented.

Bruce H.  |  Overall Experience 
Clasificación:
3.0

The guy that helped me rent the storage unit the first day seemed like he was having a rough day. He was cursing, swearing, and even threw a small tantrum at the card reader when I purchased my unit.

sean m.  |  Overall Experience 
Clasificación:
5.0

👍

Micheal F.  |  Overall Experience 
Clasificación:
5.0

Thanks for all your help! You made moving so much better 

Ashley M.  |  Overall Experience 
Clasificación:
5.0

Had no problems in access.

Dee O.  |  Overall Experience 
Clasificación:
5.0

The staff was friendly and helpful. The unit had plenty of room and was clean. I loved having access to the carts to help move my stuff in and out.

Mary B.  |  Overall Experience 
Clasificación:
5.0

Thank-you

Robert H.  |  Overall Experience 
Clasificación:
5.0

We stored some things temporarily because there was a delay between moving out of one apartment and moving into another one. It was a great convenience for us and worked out really well.

George A.  |  Overall Experience 
Clasificación:
4.0

The open air lots don’t seem as secure

andrea v.  |  Overall Experience 
Clasificación:
4.0

The workers there were very nice and easy to talk to. I think the parking lot could use some work

Holly G.  |  Overall Experience 
Clasificación:
5.0

Everything was easy and the staff nice!

Patrick M.  |  Overall Experience 
Clasificación:
1.0

I had things stolen from my unit, your staff seemed like a bunch of drug addicts, in fact one told me he only worked that job for ten dollars an hour to buy his weed! I have plenty more complaints

ANDREW P.  |  Overall Experience 
Clasificación:
5.0

Wonderful costumer service!

Christiane J.  |  Overall Experience 
Clasificación:
5.0

Everything was fine - a bit expensive from my perspective, but fine. Just didn't need the service any more

Frederic C.  |  Overall Experience 
Clasificación:
5.0

Manager is amazing!

Sean B.  |  Overall Experience 
Clasificación:
4.0

I was treated so good. Great rates. Awesome service. I would definitely recommend to friends

Renee B.  |  First Impressions 
Clasificación:
4.0

The only problem we had with the storage unit is that the lighting fixtures did not remain on when we pushed the button and the sensors on it were faulty, causing it to be dark. It was great though!

Mary R.  |  Overall Experience 
Clasificación:
5.0

I can't speak highly enough of management (Maggie). Excellent service. They helped us figure out any hiccups along the way and we're very kind. Fulfilled all of our needs.

Adam T.  |  Overall Experience 
Clasificación:
5.0

Very friendly and easy location

Ray k.  |  First Impressions 
Clasificación:
5.0

Very respectful excellent customer service I I've this a five star rating

corina G.  |  First Impressions 
Clasificación:
5.0

Good job Maggie and Staff! Keep up the good work.

JAKE M.  |  Overall Experience 
Clasificación:
5.0

It was a great experience. Will be coming back

Carlos V.  |  Overall Experience 
Clasificación:
5.0

The people are really nice and helpful

Adela R.  |  First Impressions 
Clasificación:
5.0

The entire staff was amazing and helpful! We will definitely be coming back if we are ever in need of a storage unit or truck rental! Everything was well taken care of and we'll recommend to everyone!

Rogelio G.  |  Overall Experience 
Clasificación:
5.0

The Provo River Uhaul Storage staff were more than friendly and helpful to me. I would characterize them as thoughtful and kind as well, even while quite busy taking care of others, too.

James O.  |  Overall Experience 
Clasificación:
4.0

¡Gracias!

KAMI K.  |  Overall Experience 
Clasificación:
5.0

Outstanding customer service! Very helpful and pleasant. The manager, Maggi, even wrote me on her day off in order to ensure I was able to get settled into my unit. Who does that? Great job!

Sean B.  |  First Impressions 
Clasificación:
5.0

I had a storage unit here for about 4 years. Everything was in good repair and you could see that they were regularly maintaining the units to keep them in good condition. Friendly staff. A++

REBECCA B.  |  Overall Experience 
Clasificación:
4.0

Had to delay truck return by 2 days and was met with only understanding and professionalism. Office crew went above and beyond to accommodate our needs and re-assure the next renter.

Heidi T.  |  First Impressions 
Clasificación:
5.0

Fast, friendly and helpful.

David B.  |  First Impressions 
Clasificación:
5.0

The only thing is that they only have one parking stall available when they have all the trucks in. The lady said we could park in the handicap. Which is ok , unless a cop drives by and sees.

MELVIN C.  |  Overall Experience 
Clasificación:
3.0

The staff member on duty was helpful, but he hadn't been trained adequately and had only been on the job for a week. He was left by himself, and when he called the manager for help she was unhelpful.

Jennifer K.  |  Overall Experience 
Clasificación:
1.0

Uhaul's policy of charging a full month's fees for an outdoor parking space, rather than pro-rating by the number of days (since I will only use 3 extra days) has ensured the loss of a future customer

Bruce H.  |  First Impressions 
Clasificación:
5.0

Ashlie was fun and so patient and helpful. She was also very reassuring.

andrea v.  |  First Impressions 
Clasificación:
5.0

Ashley is very patient and really good at customer service when she wasn't feeling too good. She had recently got her tooth removed and was under tremendous amount of pain, yet she was patient.

Princess E.  |  First Impressions 
Clasificación:
1.0

After giving more than three weeks notice that I would be moving due to theft, I was still charged rent for a full month even after my unit was cleaned out by the move out date.

BRENT B.  |  Overall Experience 
Clasificación:
5.0

Ashlie is a wonderful manager and I appreciate her willingness to work with me on getting a storage unit! Your locations need more managers like her!

Rebecca M.  |  Overall Experience 
Clasificación:
5.0

Site was well maintained and staff was helpful and easy to work with.

Keave V.  |  Overall Experience 
Clasificación:
5.0

You're the best!!!

CESAR M.  |  Overall Experience 
Clasificación:
5.0

Ninguno

mj h.  |  Overall Experience 
Clasificación:
5.0

This was the 1st time I have used Uhaul in years and was extremely impressed with the company and its professionalism. Well done. Your staff did an excellent job.

Edward E.  |  Overall Experience 
Clasificación:
5.0

Wonderful, polite, knowledgeable, I will always come to this location.

Rebecca M.  |  First Impressions 
Clasificación:
5.0

Looking forward to coming back soon, thanks for everything!

DARRIN S.  |  Overall Experience 
Clasificación:
5.0

Very good. Thank you..

George T.  |  Overall Experience 
Clasificación:
5.0

Very good service

George T. | Reservación
Clasificación:
2.0

No partial months. Missed move out by 1 day and had to pay for the full month

Jed C.  |  Overall Experience 
Clasificación:
5.0

Had a great experience renting. You staff only one person at this location at a time. She needs relief coverage and help w/ office/phone coverage while out on property. Given impossible task to her

ANNA I.  |  Overall Experience 
Clasificación:
5.0

This is a great storage facility. It's cheaper than some other ones we looked at for the same service and security. We felt that our stuff was safe here. Would definitely recommend.

Kevin A.  |  Overall Experience 
Clasificación:
5.0

I would like to thank U-HAUL, that my stuff was kept safe and I did not notice any evidence, of thieves trying to break in.

WILLIAM E.  |  Overall Experience 
Clasificación:
4.0

Check-In was excellent, the Bulldog site had to refer me, b/c they didn't have a unit for me. I had drove over and checked in < 30 min. Check out was quick and easy too. Auto-pay continued...watch it.

Spencer R.  |  Overall Experience 
Clasificación:
5.0

The staff was always friendly and helpful. They really take care of third customers. Only thing we didn't like was the two keypad system for the climate control storage, but still 5 stars.

BRITNEY M.  |  Overall Experience 
Clasificación:
2.0

I was told by someone in SLC, at the 3900 So. Main St store that they delivered anywhere. But when I was ready to have my furniture delivered to my new home I was told, they dont't deliver to the

MIKE E.  |  Overall Experience 
Clasificación:
5.0

We hope to secure a rental again next summer

Holly G.  |  Overall Experience 
Clasificación:
2.0

I bought a lock from your office and the 2nd time I tried opening it, my key broke off! I had only owned the $9.99 lock for a few weeks and you wouldn't give me a refund. Not happy with the service.

Bryson T.  |  Overall Experience 
Clasificación:
1.0

Tried to move in late at night. Found out 24 hour access only available if you paid for it. Didn't say that on the big 24 hour signs. Horrible website couldn't pay online. Will never rent another unit

Ariane S.  |  Overall Experience 
Clasificación:
1.0

I will not return. Horrible service. The manager told me multiple times she would refund me for an issue and never did. They were incompetent and unhelpful. I could not wait to leave. Not worth it.

Rebecca W.  |  Overall Experience 
Clasificación:
5.0

We rented 2 units to store our household items in until we we could get into our new house. The manager was always friendly and helpful as we entered and left the facility.

Michael K.  |  Overall Experience 
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