Comentarios de los clientes para U-Haul Moving & Storage of Provo River

Start the truck before my arrival so the windshield is defrosted! Spent too much time doing so myself and had to use my own scraper

Friendly staff....they were the best and always willing to go the extra mile.

I hope you can offer free hinges

I had the most friendly woman who helped me with my rental and answered all my questions got my van ready and then scraped it off the snow. She was very pleasant and I think she deserves credit for making it such a pleasant experience thank you I will be back

highlight need to refuel with E85 upon pickup

The car had a trouble turning the ignition key. Because there was no comments about that I had to learn through my own experiences.

Fantastic service from everyone. The manager, Maggie, is outstanding.

Brett and Ian were great!

Could someone please call me at 916-241-5515 to discuss an issue? I have called but wait on hold for an hour at a time! Thanks Michael Green

Maggi was incredible, took great care of us! Loved our experience

Convenient location and helpful staff! Thank you!

I booked my 15ft uhaul a week in adance and when i showed up to pick it up they said they didnt have anymore even though i had a confirmation and everything they also said they canceled my order without my knowledge. I had to go to 3 different uhauls to find one. The truck smelled horribly of smoke and i had to drive even farther away to get the truck and return it so that made it cost even more. Will not use you again.

Indoor storage place smelled bad...

All went well. I would have liked more light or for the motion light to stay on longer.

There was no lighting in the storage unit. Lighting in the area outside the unit was very minimal. We had leakage from the roof of the unit that caused damage. You credited a month of payment (thank you), but it didn't fully compensate for the damage. This unit (L781) has a big problem with roll-up door. You have to try and push it up to just the right height to make it stay open. Staff has always been very professional, very helpful and courteous.

Thank you, you have made my move possible, I will do this again.

Good service but very expensive service when compared to other truck rental companies ... I do not recommend it

No lock in the unit. Staff was helpful though. I would like to mention that when looking for your number online, it was a bit of a challenge. I had to find your number to call the desk for a lock and it was a pain trying to find the correct storage unit online even though I was standing right there in the very place I needed the number for. On one sign it says Lockbox (which I looked up online and couldn't locate) and on the other it is U-Haul. Confusing.

More time with vehicle, otherwise sufficient, fast, friendly, I already have reserved another date.

The manager was very helpful and flexible while we figured out how mush space we needed for all of our stuff!

Maggi was helpful, friendly and a pleasure to work with. This was a very positive rental experience and I would recommend this U-Haul site highly.

The manager was so kind along with every staff member I interacted with. Moving is extremely stressful, and everyone working here made it much more seamless. Thank you all!

The app continued to crash when I was checking in to pick up the truck. I got charged $7 for a dolly I did not use or put in my cart when checking in. I also got a random $15 charge on my final contract. I tried calling customer service today to receive help. I was on hold for 50 minutes and never reached anyone. I am extremely frustrated and am disappointed in U-Haul.

This location has always been very helpful and responsive. We have used them multiple times over the years.

Thanks for a great storage experience!

Have stored my business and personal items here for years. Downsizing home and giving adult kids all their ‘stuff’ so don’t need anymore. Highly recommend.

Maggi was super helpful and made the move-in process really smooth.

After taking my stuff out of the unit, I had to wash and clean everything I stored over the summer because my belongings smelled like cat liter and cigarette smoke. I was not happy about this and will not be storing my stuff here in the future or recommending this place to friends.

I have been an occupant of 5 units since 2011 at Provo River Uhaul. During this period of time I’ve always been respected as a customer and the staff have been excellent. That said, I want to point out the manager for the last several years (Maggie) has been a standout in all of my associations with Uhaul in all of my travels. She somehow always has a cheerful disposition even under the stressful operations. As I recall she had little to no experience when she started but quickly picked up all the necessary skills in management and leadership and I think has has a loyal following their but at least from my perspective.

Maggi went above and beyond! Pleasure to do business at this uhaul location. Super!

Great service!

It was so easy and made my move so simple!

Keep doing what you are doing.

Fix your website and online checking.

The staff was very friendly and quick. The rental experience was seemless.

Super duper! You guys are the best

The rate was more then the competition I booked it because I had no choice but next time I'll book earlier with the competition, also the equipment was old and had a check engine light on

Amazing customer service and super easy to contact!

So the problem was that the location that I was suppose to drop the truck off no longer received trucks. So that was awkward, but I found another drop off close by and I let the man know I dropped it off somewhere else and I wasn't charged extra.

Give an explanation as to why the mileage rates went up. If you price match with Budget or Penske, will you still honor the difference? Or are all rental truck companies upping their rates as well?

Slightly too expensive. But it's the only show in town that has convenience and climate control.

It was a good location and the staff were friendly. I just didn't find the hours the most beneficial for my schedule. Additionally the storage unit, while in a hallway, was never lit properly and the light in the hallway would only remain on for a few seconds. Also I was amazed at how dirty it got for being at the end of the hallway. I felt the prices continued to rise and it didn't benefit the cost of staying. I had been there many years 15+ but just felt it was time to move on. Again, the staff was friendly and always helpful but just decided to move.

Maggie is super helpful U-Haul is lucky to have her as an employee.

The gal that helped us check out was amazing! She went out of her way to make sure we had everything we needed and then some. She really went the extra mile to make sure we we had everything we needed.

Everyone was really easy to work with. I really thought you guys would be huge jerks, honestly. I was worried ending my storage lease would be a huge issue, but it wasn’t. Thanks!

The General Manager at the Provo River Uhaul was very nice and helpful. She exemplified good customer service and passion for being the best oneself can be.

Very accommodating friendly staff

Staff was helpful!

Such a great place and great people who work here! Thank you! Will recommend this place!

Nothing... Maggie was grest!!!

The management team and the employees are all great

The price of our storage unit kept increasing most every year; price increased way faster than the rate of inflation. It felt a bit abusive.

The brakes on the truck I drove felt a little funny, so continue to take care of trucks.

Maggie is a great manager,

I am very Satisfied with overall employee customer Service at Colombia Lane location Provo, Utah. I wish it would of been open till midnight so I could of done my moving most of that first night due to helpers working late. Now its going to have to be a two to three day project. Also the unit is small for the extreme high price. I only went for the month free. Thank you.

The only complaint was that my truck smelt like smoke and weed, which made it difficult for anyone else to want to sit in the truck with me.

The employee was very helpful.

The 5×5×8 foot unit they gave us was only really 5×3.5×10 foot. Not even close to what they said. They are liars

My experience with U-Haul storage was exceptional due to a woman named Maggi. Maggi was so kind and helpful since the day I moved in, she helped in so many ways. She represents the company ina very impressive way. Very impressive professional. Thank you.

Nothing- it went very smoothly!

I was told I had to top off the gas. I only went about 8 miles but topping off the tank took $10.00. I wasn't very happy about that! The in-store service was excellent!

Everyone was nice, and I appreciated that they had already taken the pictures for us to approve when we got there. It was very convenient.

The lady who helped me was awesome.

Maggie was terrific and helped with three storage units before and after we moved. I can't say enough about how helpful and accommodating she was to us. Thank You!

I have no suggestions for improvement. But I wanted to say that I appreciated everything Maggie Donithorne did to help me.!

Phone checkout is a little slow. I waited for 15 mins for approval, and in the end, an employee in the store helped me checkout.

Great services helpful staff.

The location couldn’t be more easy to access for me, the staff was always friendly and helpful. The price was reasonable for what I needed, for the time that I needed it for.

Easy and painless. Thanks so much!

The U-Haul truck did not have working heat or air. The vent fan would not turn on at all. This made for quite a cold drive. Thankfully, it warmed up later in the day.

The staff was very friendly and helpful.

I love you guys. Thank you for excellent service Maddie!

Maggi is the best!

The service was amazing! I had reserved a truck at another U-Haul place, but when I went to take the truck, I discovered I had reserved one with no ramp, and I was moving pianos! The agents there refunded my order with no hassle, and I was referred to this U-Haul location. They were so great about getting me the right truck right away. It was such a relief to be able to get what I needed quickly and get on my way.

The individual who helped me arrange the U-Haul was outstanding.

the guy who helped did a great job!!

Thoughtful, informative, courteous service from the woman who helped me! She went above and beyond!

Very friendly employees. The store manager Maggy is exceptional, she is very professional and friendly. I totally use your services again. Thank you, Gladys Aguirre Starling

It was excellent!

Something happened to one of their trucks and it looked like I was going to have to find a different one, but they somehow figured it out so I could still get a truck the same day.

Will use again on next move, for sure.

Great experience

Great attitude. So nice at the end of a long move. Thank you!

Thank you for being available and helpful when we needed a storage unit.

First rate experience. Thank you.

All were so friendly and helpful. Very informative also.

Ian - if I recall his name correctly -- was exceedingly helpful and friendly. I am very appreciative.

It has been a wonderful expesrience. I will need to rent space for my next move next summer, and I will definitely use this facility. Thank you. PS - Your staff is very nice.

Excellent customer service! You took the stress away. Happy Thanksgiving!

You guys are awesome

New management is awesome. Maggie is the most helpful U-Haul Manager/employee I’ve ever worked with. I appreciate the outstanding customer service.

Friendly service and average facilities. The facility appeared secure but it was not well lit.

I was displeased with the “corporate policy”, as it was told to me by an employee, of charging me for a full month’s rent, when in fact, I only needed the space for 3 days in the last month I rented.

The guy that helped me rent the storage unit the first day seemed like he was having a rough day. He was cursing, swearing, and even threw a small tantrum at the card reader when I purchased my unit.

👍

Thanks for all your help! You made moving so much better 😅

Had no problems in access.

The staff was friendly and helpful. The unit had plenty of room and was clean. I loved having access to the carts to help move my stuff in and out.

Thank-you

We stored some things temporarily because there was a delay between moving out of one apartment and moving into another one. It was a great convenience for us and worked out really well.

The open air lots don’t seem as secure

The workers there were very nice and easy to talk to. I think the parking lot could use some work

Everything was easy and the staff nice!

I had things stolen from my unit, your staff seemed like a bunch of drug addicts, in fact one told me he only worked that job for ten dollars an hour to buy his weed! I have plenty more complaints

Wonderful costumer service!

Everything was fine - a bit expensive from my perspective, but fine. Just didn't need the service any more

Manager is amazing!

I was treated so good. Great rates. Awesome service. I would definitely recommend to friends

The only problem we had with the storage unit is that the lighting fixtures did not remain on when we pushed the button and the sensors on it were faulty, causing it to be dark. It was great though!

I can't speak highly enough of management (Maggie). Excellent service. They helped us figure out any hiccups along the way and we're very kind. Fulfilled all of our needs.

Very friendly and easy location

Very respectful excellent customer service I I've this a five star rating

Good job Maggie and Staff! Keep up the good work.

It was a great experience. Will be coming back

The people are really nice and helpful

The entire staff was amazing and helpful! We will definitely be coming back if we are ever in need of a storage unit or truck rental! Everything was well taken care of and we’ll recommend to everyone!

The Provo River Uhaul Storage staff were more than friendly and helpful to me. I would characterize them as thoughtful and kind as well, even while quite busy taking care of others, too.

Thank you!

Outstanding customer service! Very helpful and pleasant. The manager, Maggi, even wrote me on her day off in order to ensure I was able to get settled into my unit. Who does that? Great job!

I had a storage unit here for about 4 years. Everything was in good repair and you could see that they were regularly maintaining the units to keep them in good condition. Friendly staff. A++

Had to delay truck return by 2 days and was met with only understanding and professionalism. Office crew went above and beyond to accommodate our needs and re-assure the next renter.

Fast, friendly and helpful.

The only thing is that they only have one parking stall available when they have all the trucks in. The lady said we could park in the handicap. Which is ok , unless a cop drives by and sees.

The staff member on duty was helpful, but he hadn’t been trained adequately and had only been on the job for a week. He was left by himself, and when he called the manager for help she was unhelpful.

Uhaul's policy of charging a full month's fees for an outdoor parking space, rather than pro-rating by the number of days (since I will only use 3 extra days) has ensured the loss of a future customer

Ashlie was fun and so patient and helpful. She was also very reassuring.

Ashley is very patient and really good at customer service when she wasn’t feeling too good. She had recently got her tooth removed and was under tremendous amount of pain, yet she was patient.

After giving more than three weeks notice that I would be moving due to theft, I was still charged rent for a full month even after my unit was cleaned out by the move out date.

Ashlie is a wonderful manager and I appreciate her willingness to work with me on getting a storage unit! Your locations need more managers like her!

Site was well maintained and staff was helpful and easy to work with.

You're the best!!!

None

This was the 1st time I have used Uhaul in years and was extremely impressed with the company and its professionalism. Well done. Your staff did an excellent job.

Wonderful, polite, knowledgeable, I will always come to this location.

Looking forward to coming back soon, thanks for everything!

Very good. Thank you..

Very good service

No partial months. Missed move out by 1 day and had to pay for the full month

Had a great experience renting. You staff only one person at this location at a time. She needs relief coverage and help w/ office/phone coverage while out on property. Given impossible task to her

This is a great storage facility. It's cheaper than some other ones we looked at for the same service and security. We felt that our stuff was safe here. Would definitely recommend.

I would like to thank U-HAUL, that my stuff was kept safe and I did not notice any evidence, of thieves trying to break in.

Check-In was excellent, the Bulldog site had to refer me, b/c they didn’t have a unit for me. I had drove over and checked in < 30 min. Check out was quick and easy too. Auto-pay continued...watch it.

The staff was always friendly and helpful. They really take care of third customers. Only thing we didn't like was the two keypad system for the climate control storage, but still 5 stars.

I was told by someone in SLC, at the 3900 So. Main St store that they delivered anywhere. But when I was ready to have my furniture delivered to my new home I was told, they dont't deliver to the

We hope to secure a rental again next summer

I bought a lock from your office and the 2nd time I tried opening it, my key broke off! I had only owned the $9.99 lock for a few weeks and you wouldn't give me a refund. Not happy with the service.

Tried to move in late at night. Found out 24 hour access only available if you paid for it. Didn’t say that on the big 24 hour signs. Horrible website couldn’t pay online. Will never rent another unit

I will not return. Horrible service. The manager told me multiple times she would refund me for an issue and never did. They were incompetent and unhelpful. I could not wait to leave. Not worth it.

We rented 2 units to store our household items in until we we could get into our new house. The manager was always friendly and helpful as we entered and left the facility.

Amazing service, this was my first time using a storage and I will definitely be Comming back to use you guys!

I paid for all of June but took all my stuff out June 3rd, I just wish I could get my money back instead of being told I couldn't, I really needed that money

Very good experience.

U-Haul customer representatives on the phone tell a very different story than the one you hear in the store. However the manager and her team were great at providing good customer service. Call direct

I did have one issue closing out my rental where I had arranged to end my rental period but someone didn't follow through and I was charged. It's resolved and I was refunded by it was frustrating.

No problems. Got exactly what we needed with great service.

This was the best storage facility that I have EVER rented from!! The staff was the most helpful and the manager had the most positive attitude ! She had the facility in perfect order and knew what sh

The staff is super helpful and patient. Thanks for making oour storage and move out so easy!