When we told the lady we were done renting the two units, she didn't really seemed to know what was going on. We were not sure if she understood that we were done with the units by her responses. I plan to call to make sure they know we are out and finished with renting
Rodney F | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Provo River
Testimonials From Recent Customers
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Cleanest U-Haul center we've ever visited, and we have visited many accross the USA. Extremely polite and professional staff.
Hubert B | First ImpressionsThis location was fine but the office was almost impossible to reach.
Jimianne A | Overall ExperienceWas helped quickly and efficiently thanks to the staff for getting me what I needed for a quick item pickup.
DEREK ABest star ate I’ve rented
Hayley H | Overall ExperienceGracias
Denna M | First ImpressionsAt first, there was a problem with the assigned storage unit. It had been taken by someone else by mistake. However, through it all the associates did all they could do to rectify it. I new unit was assigned and now everything is just wonderful
Carol W | Overall ExperienceWe selected this location to drop off this renewal because it was close to the hotel we were staying at. There was absolutely no parking and was after hours so no personnel were available to help move vehicles around. Ours probably would have fit if someone didn't take up 3 customer spots with a truck and trailer
JARED DThe Staff at the facility were very friendly!
joseph h | Overall ExperienceLoved the patience and hospitality of the agent. Disliked the lack of customer parking space which appeared to be filled with inventory which may be in part to the weird plot shape. Warm to repeat services due to customer service.
LATAI SSoftware issues when trying to check-in. In person customer service was excellent.
Leif REverything is great to me, the personal always very attentive and the facility is clean and the hours are very convenient
Samuel O | First ImpressionsSydney was great! Very helpful and friendly
Connor KNo comente now i just to i like the place
Amadeo G | First ImpressionsThe power was very pleasant to talk with, she was very nice, the facility and vehicle were clean, the front tires need to be balanced, other than that I'm very happy, thank you and your team
TONY PIt was all around excellent
Bryan DI had to let my storage go last 10/24 and was told that an auction would be done within 3 months. I had not received another bill since October 24. I got a letter last week stating that I owed 1811.25 after the auction. I am extremely upset that they would rack up a monthly bill for over a year. Otherwise, the staff was great. When I moved from storage unit J719 to J732 (723?) there was a roach infestation after the move. I found this out when I was trying to get rid of items so that I could rent a smaller unit.
Lisa S | Overall ExperienceThe App is a malfunctioning nightmare!! Add to that the fact that they rarely answer the phone and that makes their customer service nonexistent. The unit we were given also had a door that did not stay down on the ground, so when it rained the water splashed into the dirt in front the of unit spraying through the 2 inch crack at the bottom of the door and all our stuff got sprayed with mud and leaves. I would never rent from this facility again.
MARSHALL E | Overall ExperienceThis time storing with U-Haul was great! Well-priced, clean, good temperature, and user-friendly! The staff was kind and informed. They helped me change my payment method so easily, which I was worried was going to be very difficult. Highly recommend!
Anika E | Overall ExperienceThe moving van had a flat tire. It was assessed as a slow leak, so it had most likely been there 1-2 weeks, as the tire was only at 36psi. Everyone on the phone and at the location was helpful, but it did set us back over two hours and we had movers waiting. It was easy to miss at pickup, as it's hard to see the tires well when the trucks are parked closely together, but should've been inspected closer and shouldn't have taken 1-2 weeks to be noticed.
Emma HI Got Locked out of my Unit on the Day it was Due !!! This has Happened to me Twice !!! One Time they Locked out the Wrong Person and the Second time there was No Excuse !!! I get a 3 Day Grace Period but to Lock me out on the Day it was Due was Ludicrous Especially on Christmas Eve !!! Also $170 Dollars a Month is Outrageous for that Small Unit !!! I Rent 3 Units a Block away that are $160.00 a Month that are 3 Times Bigger !!! I've Been there for over 10 Years and I have had enough I'm Glad that I finally moved out of there !!!! But to Lock me out on the Day it was Due and on Christmas Eve that was the Last Straw that Broke the Camels Back
RAY H | Overall ExperienceExcellent, friendly service.
ERICK AEs mi primera experiencia y me he sentido seguro y cómodo. Sin embargo me hubiera gustado alguien que hable español..
ELIAS R | Overall ExperienceFriendly, efficient service. I've worked with that clerk before; always competent and professional.
WARREN HManeuvering in the parking area is sketchy. But the staff is absolutely top notch.
BRIAN PThis was my first U-Haul rental and I could not have been more satisfied with the experience. My mover ghosted me last minute and had to pick up furniture for my son's new apartment. It was easy to book online. The customer service was so friendly and accommodating. No move private movers. I will always choose U-Haul. Thank you Sydney.
MARIETTA SEs primera Vez y apruebo el buen servicis y seguridad
ELIAS R | First ImpressionsEverything was great except for the setup of the facility. Very little room in the parking lot to get into and out of the fenced area.
MASTER C | Overall Experiencehelped quickly but didn't like the added charges.
RAINBOW AIt was over all okay… but the price increase is absolutely insane. I found a bigger storage unit temperature controlled that's 60 a month.
Anahi R | Overall ExperienceThe only reason I can't give 5 stars is because of the layout of the parking lot. I had a 20' truck and had to back up and pull up multiple times to get it into the parking lot. The worst part was the back end of the truck was hanging out in the street blocking traffic while I was trying to maneuver the truck into a spot. The staff was great though and acknowledged that they don't like it either.
Master CSuper easy, no problems. Thank you!
Savannah TThe light in the hallway of the storage unit was on a movement sensor at the far end of the hall from my unit so it would always go off and I could not see. The price for the unit kept rising- one year it rose twice within one year. I would not recommend this facility to anyone because costs keep rising. Glad I moved out before the rise in cost this fall.
HEIDI F | Overall ExperienceWhat more excellent!
Raul GGreat customer service. Super friendly representative. She made the overall experience so fast and easy.
ERIC LHassle free experience with using the storage rental. I was impressed with that the size of the unit generously accommodated my needs. Friendly and helpful staff! Renting a vehicle was also very easy and hassle free. Thank you as moving is stressful.
Logan A | Overall ExperienceBigger parking lot. Fix the ac in the truck. The environmental fee is a scam.
CHRISTOPHER MNothing, everything was super. Thanks.
ROBERT Ysaved me a lot of money and it couldn't have gone smoother.
mark bThey were flexible with time pickup and accommodating to what we needed.
Joseph RSydney was wonderful! She was so helpful throughout our whole process of renting and storing. Keep it up!!
Vanessa B | Overall ExperienceThe wrong container was delivered to our home on the correct day and our container was dropped off at another customers home. They were able to switch them back the following day.
James BWarrior Movers were great for packing, on time and did a great job with somewhat fragile and awkward furniture. All of it made it to Atlanta without any damage. Delivery was easy in Atlanta. The staff and app user experience was great.
Mark AMost of the process was straightforward. However, the U-Haul app was difficult to use during the return process. I took several pictures of every angle requested and it kept getting stuck in the camera app. This could be only an Android app problem, and I'll report it on the app store too.
Jeffrey ASweep out the truck.
TATE MI don't think it's related to this location but the app is terrible and the check in process is glitchy. Great rates however, and the person who helped us find our truck was great.
Kristi AI had an absolutely horrible experience and will never ever use UHAUL again
VICTORIA BSarah is cool
JAQUELINE GWell lit drive ways and no sketchy people. My things were dry and safe. No rodents, ever. I had my thing here for 2 years and my experience was flawless.
Elizabeth B | Overall ExperienceI brought the wrong keys from a different state and couldn't get into my unit. I paid the fee for them to unlock it for me. The lady working didn't know what she was doing and asked my fiancé and his friends to do it. It took 4 hours and we finally got it off. She was very rude when we asked if she would try to contact someone who knew what they were doing then disappeared. I feel very disrespected and disappointed in the way this uhaul is.
SHAYLEE J | Overall ExperienceGreat customer service, too!
PATRICK AI'd never used any large equipment like this before but they answered all my questions when I picked up the truck. Returned it in less than 24 hours and the return process was nice and quick.
ZACKARY AThis was a great service. The driver even came back to pick up the container early so that we could use the driveway when we needed. Will definitely use you again for my next move!
Jon RI dropped off the truck after hours, so no one was there. I tried to use the incredibly poor app. The app is kind of like renting a U-Haul to travel across the country only to find that you can't get out of second gear and the nearest U-Haul dealer doesn't have replacement stock and you'll have to do an online chat and three phone calls before someone can help you. Driving the vehicle was pleasant in comparison with contact with U-Haul, the initial rental, the drop off and the interesting employees encountered during the time setting up and using the rental. Thank you for the help, but for my experience, most of U-Haul really missed making this a good experience.
Warren KI tried to contact someone about a mistaken truck rental click thinking I could rent in the future, instead it charged me for a rental that was for the present time. I called and sent a message I no one got back to me and I was still charged for the rental even though it was never touched.
Braden CThere were spiderwebs all over everything. But it was not gross
Chelsea F | First ImpressionsExcellent staff!!
Sharon CCalling to change the location of the drop-off point was difficult as I was transferred to several people before solving the issue.
Karl MThere was a problem in that we had reserved a certain truck for 2 days and when going to pick it up found out it had only been reserved for 1 day so we automatically had to upgrade and pay more then we needed to just to have it those 2 days so that was not cool however everything else was good
natalie sFirst, I want to tell you how terrible my experience with the app and the Cougar Blvd location was. I was using the app pickup option, but it would crash on every DL scan. So frustrating! Then the Cougar Blvd location was SO slow. It took me a half hour of waiting in line to finally get someone to help me. (I don't know the clerk's name, but he was in a wheelchair, and I hope he finally got the recipes exchanged with the people he was helping - dude, speed it up!) After waiting all the time, they didn't have the equipment I reserved and sent me to the other location. If they had just let me know, I could have done that much sooner! I tried using the app pickup option and using chat on the app - what a joke. They offloaded me twice and I had to start all over again. They bumped me to another department and then closed the chat again. It was horrible! An hour later, I'm at the State St location, and Sydney was fantastic! She had the hussle and, even though she was by herself (on a Sat morning? C'mon!) she found the correct equipment and got me headed out in minutes. She was fantastic, you need to give her a raise to keep her because she was the only good part of this whole terrible experience.
Dell MThe app is horrible. Very glitchy and crashes a lot
JAMES HMark is the best! Manages the facility really well. Quick and easy to get the truck and return.
anthony nYoung man was deaf and worked extremely hard to get things right. He used his phone to communicate with me even though I was there in person. I was impressed by his desire to give me a good experience-and he had a good uneventful experience.
ken rIncreased anchor points in the U-Haul to secure goods
gonzalo FThe employee, I forgot her name was great. But for some reason she was the ONLY one there and was super busy. Hire more people and actually make sure your equipment is ready before people rent it. Also the truck looked clean but had a good amount of spiders in it, and returning the truck froze halfway through so I had to wait on hold for 20 minutes to finish my return
STANTON AEveryone was really nice and excellent customer service, the woman that help rent the U-Haul was excellent and informative, would recommend
Brandi ALack of parking made it difficult to rent and return.
JAMES PToo many furniture pads. What are options for all of the extras?
Jeffrey GHad a great experience getting the unit and getting items in storage however when it was time to leave the gate wasn't opening. This was very frustrating as there was still time before the facility closed. After multiple attempts to swipe card I called the phone number and had to deal with an automated system. In the process of calling the gate the gate ended up opening somehow.
JACOB M | First ImpressionsSuper fast and easy to use! Will recommend to everyone , the process was so fast and convenient. personally I don't really like talking to people so the online experience was amazing and super understandable. Needed it as an emergency and it worked out !!
Maria a | Online Move InParking for costumer is small. Out of that ever is excellent.
Gregorio RService was very prompt and professional
Jeremiah OSaved me by being open on weekends and being able to rent online after hours so i had a unit when needed.
HALDEN Y | First ImpressionsStaff is super friendly and helpful!
GRADY B | First ImpressionsMy only complaint is that there were so many spiders. I feel like every time I opened my storage unit there were new spiders. Otherwise though it was a great experience!
Jessica H | Overall ExperiencePricing is almost deceptive. Be more upfront. Don't make it a maze of a million little add-ons. Also the gas gauge was extremely finicky. I tried to refill to the same amount and the guy still tried to say it was low on fuel. I say I put 8 bucks worth in just now, I think we're good here.
kelly lGot the truck with under a full tank Only drove it 11 miles total Called the store after I got to my pickup and notified them it was just under a full tank Got back, employee confirmed I only drove it 11 miles but made an issue with me about not filling it up Really just annoying and shouldn’t be on the customer to confirm if it’s full or not at pickup
MICHAEL AThe only problem we had with the uhaul was that the windshield was filthy when we got it and in reno i had to scrub it before we drove it to utah
Gena U | First ImpressionsWe had set a reservation four months in advance, as I knew that I would be storing my things over the summer. When I had arrived I was informed that this place had allowed someone else to move into my reservation and they would not move them out. We were then only offered a very small storage unit (which wouldn't have fit even half of my things) or one that would be difficult to move out due to family health conditions. This was an extremely frustrating experience, as the unit we had chosen was very specific and with an intended purpose. We had this reservation for quite some time with the intent that we would not run into issues in regard to not having a unit, just to arrive and someone else to have taken the reservation. It was also frustrating as whenever they were looking at another unit to give us, they kept running into issues with people already having reservations. It made it seem as though they could keep track of everyone else's reservations other than the one we had made 4 months ago. Overall this was a very poor experience.
Janna W | First ImpressionsGracias
URSULA L | First ImpressionsIt was an excellent experience overall! The staff were friendly, knowledgeable, very patient, and helpful. There were plenty of storage units available and they were good prices. It was a quick and easy experience. A well deserved 5 stars!
Anika E | First ImpressionsPerfect staff
Brad H | First ImpressionsI think the visa thing is stupid because I was just going across town it would have took one trip
Rose S | First ImpressionsEverything worked out really well:) Sydney was awesome and super helpful. I would definitely recommend to anyone needing storage or moving rentals.
Cassandra C | Overall ExperienceI was happy, until my prices started rising without notice. The price going up every month for several months also made me very upset with the uhaul company altogether. I will never do business with uhaul again.
eric m | Overall ExperienceA light in the unit. Would be nice.
Karlo O | Overall ExperienceFor seven years, I complained that our storage garage door was broken. The door wouldn't close all the way. The open 2 or 3 inches at the bottom let in all kinds of dust dirt water, and debris. Employees kept promising me that they would get it fixed. But it literally took seven years for them to finally fix it. By that time I was moving out to a higher quality storage garage at half the price. That is the main reason that I would not recommend U-Haul to anyone else. Non-responsive service, and too high-priced. Also, no one ever answers the phone at the local office. Literally never. It always rolls over to some kind of a national customer service center but they never have the answers that I need from the local location.
brad t | Overall ExperienceI would give a higher rating except my move in experience was frustrating. I was able to change my move in date however I was not able to access the unit. I ended up needing it two days earlier on a Sunday. The office was closed when I got there. I arrived at 6pm they close at 5pm. Not a problem accept that I had no access to the unit. No access code to get in, nothing. A 24 hour access facility should be that, accessible for 24 hrs. After driving all day from Nevada to Utah, hauling not just a loaded 20' van but towing a trailer as well, I was extremely disappointed and definitely not happy. I would suggest a system of sending the new tenant access codes and unit assignments via email or text. Weekends are when people typically move. When I came back the next day , the staff was very friendly and helpful.
Sandra S | First ImpressionsVery friendly and informative. thank you
Rex F | Overall ExperienceWe rented 3 or 4 different units over the last 10 years or so. Most of the units kept most of the dirt out which was great, but our second last unit was terrible. We found leaves, trash and dirt that had blown in, and coated everything in soil and grime.
GARRETT S | Overall ExperienceWe ended up having mice in the storage unit and ruined all of our stuff.
Lalena M | Overall ExperienceMy rental process was smooth and fast. Super simple. Every time I went in the staff was friendly and very helpful. I would recommend this to others.
Bernice A | Overall ExperienceOur storage unit was great. Clean and secure. Uhaul storage has been really nice. If needed in the future, we'll definitely use them again!
LOPETI K | Overall ExperienceWell done homies
Elijah S | Overall ExperienceBueno
RACHEL D | Overall ExperienceWell done, you treat customers well. Good companies win, selfish companies always lose
Elijah S | First ImpressionsThe manager was very helpful and understanding when we had an issue about payment for our unit. It was quickly and completely resolved to my satisfaction. I would recommend this location very highly.
leon l | Overall ExperienceStaff was always extremely friendly and helpful
Brayden L | Overall ExperienceThis uhaul cancelled all vehicle storage at the facility just 5 months after paying for what I'd assumed to be a long term storage spot. I had to go out of my way to come back just to move my vehicle to a new location and they wouldn't refund the extra time remaining on my lease for the month (for which I had another 15 days remaining).
Joshua T | Overall ExperienceAfter renting my outside storage from this facility for over 20 years. The facility went drastically down hill with theft, vandalism, trash and garbage left in our vehicles. Having to vacate the facility for some made up reason that was not enforced across the board is infuriating. If everything in outside storage had to be out by the end of the month why was over 70% outside storage still there after the 30th? Seems selective and targeted. I will not be recommending renting anything from uhaul. It was a great clean and secure facility until uhaul bought it.
ZACHARY J | Overall ExperienceVery dirty and funky smell that was a mixture of stale garbage and mold
rachel i | First ImpressionsI had already paid for the month not even a partial refund was offer I moved because my stuff was covered in dust and dirt then I had to put it in my van yes I scrubbed the inside afterwards!
Alicia T | Overall ExperienceAlways so helpful! Thank you!
Christine T | Overall ExperienceGot rid of rv storage, thumbs down
KEVIN B | Overall ExperienceI have an inside unit and was promised that I would always have light in the unit. When the hallway lighting was changed to a sensor and new fixtures installed, the inside light no longer functioned. I have called several times about the issue--left 2 messages through Customer Service for the location manager. Never called back! When I have had to switch the credit card on file and have overlooked updating my information, notification is sent out ti the emergency contact first rather that contacting the unit owner first. By the time the notification is sent to the owner, it arrives after the due date. Owner then has to pay late fees. Even after paying the late fees and visiting a week later, I still found the facility lock on the unit with a late fee notification. I definitely won't recommend this location--too many issues that don't get resolved until you are able to find a live person!
DANIEL J | First ImpressionsRoom was clean and good. However, I was promised a padlock when I moved in and there was none to be found. I'll be coming in today to get that from the office hopefully.
Joshua S | Online Move InNever had any issues, great people!
Daniel H | Overall ExperienceThis is definitely the best storage solution in the area but the walls in my unit did leak which was terrible.
Jessica H | Overall ExperienceEveryone was great. Thank you all
crystal s | Overall ExperienceI was very pleased with how efficiently the move out was handled. No waiting, no hassle. ¡Gracias!
Rebecca K | Overall ExperienceEverything was good
KEVIN B | First ImpressionsEthan was so friendly and helpful!
Kristin D | Overall ExperienceJust needs more light in all the aisles
Taylor T | Overall ExperienceI love renting storage from U-Haul! I've always encountered a safe and clean environment with welcoming and friendly staff. I've not had a problem there at any of the facilities I have used that wasn't resolved quickly, with complete satisfaction. I have used U-Haul a number of times over the years in different places as my "go to" place for short or long term storage needs, and highly recommend it.
Mary L | Overall ExperienceSo I return the U-Haul 10 foot truck back and the transport dolly back , early, and I never received money back lie they told me
Manuel G | First ImpressionsTwice, U-Haul called us to confirm our reservation and chose a city in Idaho instead of Utah, even though I had never requested a city in Idaho. Each time, I confirmed a dolley was part of the reservation and then when we opened the truck at our storage facility, there wasn't a dolley. When we finally went back and talked to the worker about it at the front desk, he said he never saw a dolley on our registry although the guy at our U-haul storage said he saw it and saw that we had been charged. Additionally, the U-Haul wasn't completely full of gas so when we had to fill it up to return it, we had to fill it all the way and when we told the guy at the front desk, he didn't offer a refund or anything. I was disappointed by how unorganized this experience was. I also wish we would've had the option to drop the truck off outside of store hours like we've been allowed to do before. It was just super inconvenient
DARIC M | Overall ExperienceThe employees at this location were as good and better than any other u-haul facility we have ever dealt with.
Michael W | Overall ExperienceYou made my moving day great 👍
Tanya I | First ImpressionsI fell into hard times and was going through a divorce and I got way behind on the payment and didn't want to lose my belongings so I spoke with the manager and I was offered a deal to make a payment and then have my belongings out of the locker in 24 hours. Because of transportation problems I wasn't gonna be able to get there until the next morning and the manager said that was unacceptable, She also denied my offer to make the payment over the phone that very afternoon and then remove my belongings the next day. I realize that I was behind with the monthly payments but I believe that what I offered to resolve the situation was absolutely reasonable but U-Haul and the staff was bound and determined to confiscate my property and that's what they did and now I've lost everything which includes sacred belongings that was my late mother and father's that was gonna be handed down to my children to keep my parents spirit alive. That was very low and dirty to do to someone especially when I was prepared to comply with the offer made by U-Haul management and I told them I can comply but like I said, they had they're minds made up to keep my things.
SCOTT G | Overall ExperienceRenting this storage unit was almost perfect! However, after paying for and getting my unit and then going to the unit it was already in use and locked from someone else. I had walked all the way back to the office and the employee had no idea how that had happened but proceeded to help me reserve another unit. The only unit available was a bigger one (10x10) and i had to pay more to get that unit. I believe that was very unfair how i had to pay more for something that wasn't my fault & how i had previously reserved that unit and it wasn't an obligation to make sure their system was up to date with who is using what units. It makes me feel very worried about my items safety.
Appalonia R | First ImpressionsThe office was clean and I was able to easily locate my unit. Both employees that I was in contact with were courteous.
Brandice N | First ImpressionsThe facilities were pretty good, and well kept, I'm a bit frustrated with the staff after I asked them how canceling worked and they incorrectly told me that it would cancel by itself if I don't do auto payment. It now obviously doesn't, and so I had to pay for another month
James M | Overall ExperienceI will never use this company again. The late fees for being a couple of days late on payment are ridiculous . Just be aware on this! The people who live on site are super rude and unhelpful. This location was convenient to my home, but I would rather drive a ways to have better management and kinder treatment . There are much , much , much , better storage options out there!
Penelope B | Overall ExperienceBoth the manager and service assistant (unsure what their title is) were amazing, friendly and efficient.
Amy B | Overall ExperienceAlways friendly and great customer service. Why I'm a returning customer.
Jill S | First ImpressionsOutstanding service in every respect. Best experience I've had renting storage. Well-run business! Thank you.
Greg G | First ImpressionsIt would be helpful if the inner units had better lighting
FRANCIS R | First ImpressionsGreat service
MATTHEW K | Overall ExperienceHighly recommend this place. Hassle free and safe.
Ioane A | Overall ExperienceI liked having my belongings in what i felt to be safe environment. i didn't see indicators of mice or even other people breaking into sheds while i rented space at uhaul. thanks
Norman F | Overall ExperienceHORRIBLE!! I recently auto-paid on this unit, which I have used for many years. But on closing the account they would not prorate the payment to cover only the few days used. This is a rip-off. I consider it a form of theft that will definitely affect the way I talk to others about U-Haul. A very sad, stupid policy that dramatically diminishes an otherwise good experience.
Randall W | Overall ExperienceDoors didn’t roll down far enough to keep debris from blowing in but no big deal
Alexander B | Overall ExperienceThe only thing that was bad was the parking lot for the office, it is way to small. Most of the parking spots were full of Uhauls, which was annoying.
Skyler P | Overall ExperienceExtraordinario servicio al cliente
Omar L | First ImpressionsStorage area bathroom was barely usable. Unit was great though!
ALLISON N | First ImpressionsIt worked out well for us and the facility was nice, pricing was reasonable. Would recommend.
Weston A | Overall Experiencevery friendly staff the facility is pretty clean, easy to deal with over the phone
Lisa S | Overall ExperienceMuy agradecido por sus servicios.
Salome l | First ImpressionsThe storage unit and products I purchased were within my budget and me my needs. The overall experience rates five stars because of the staff. I worked almost exclusively with Sydney Brooks. I found her to be knowledgeable, professional, and very helpful. Because of her excellent customer service I will return to the same place should I need similar storage or shipping products in this area.
Kelly S | Overall ExperienceThe unit was smaller than we expected, and it was challenging because there weren’t any additional options available.
Joseph F | Overall ExperienceFacility is always clean and staff is friendly.
Ligia C | Overall Experiencethe girl that helped me was extremely kind and pleasant
JUSTIN C | First ImpressionsTienen puertas descompuestas, storages con basura, no hay luz, sinceramente no me gusto
Lorena M | Overall ExperienceFound what i needed to rent for small storage, staff very helpful and courteous, highly professional. I felt welcome and completed what I had to do that day, I was very HAPPY w my new choice in finding storage away from my home. Thank YOU for your Service. Security is High Tech, and clean, plus they have equipment to move your items into storage, WOW. I saw Way beyond the Competitors!!!!!! AWESOME
Carolyn M | First ImpressionsWe had reserved a unit and upon arrival found out they had no units of that size available. They offered us two smaller units (combined size still smaller than what we needed) but wouldn't charge us the price of the one we had originally reserved but instead charged us the higher price of the two combined. First off though the door on the units were so small that we couldn't even fit a couch through it, and then when we looked in the first unit, there was still stuff in there. Very unprofessional. We should have been contacted prior to our move in date to be made aware that the storage unit we reserved wasn't actually available. It was all very unprofessional and we ended having to take our business elsewhere
Mikayla D | First ImpressionsThey were super nice and helpful and made me feel welcome!
Brooke C | First ImpressionsI love this U-Haul facility, it is in a convenient location, it is very secure and the staff is very helpful. I had our unit for a few years and never had a problem. I highly recommend this facility.
Susana F | Overall ExperienceIt’s bad business practice not to pro-rate money back to the customer.
JOHN M | Overall ExperienceThe staff was friendly and kind. They were extremely nice and gave me all the information I needed with clear instructions. It was fast and easy for me. The only thing was one of the Employees of Uhaul pulled in and parked right behind me. He was dropping something off. I had to really make a tight 8 point maneuver to get by him. He offered to moved and just took longer than I could wait.
Bryan G | First ImpressionsWhen I got to my unit little Resort is open and a pond trying to close the roll up door it got stuck and wouldn't go up or down took me about 30 minutes to figure out why it wouldn't go down after trying to call the office with no answer
Ron R | First ImpressionsThe lady at the front desk was beyond frustrating. The facilities are fine. 24 hr access is available but cost extra.
saffra p | First ImpressionsThe only thing I have to complain about is that I had to call about 5 times to get the lock off of my storage unit. It was my fault that I hadn't paid my rent so the lock was on there but I did pay it all in full and I went there 3 times thinking that it was off and it was not
Tanner L | Overall ExperienceThey were so helpful
Phaedra B | First ImpressionsMoved in on the first of September and moved out the 30th of November but was still billed for December even though I moved out before my stuff was even in there for a day. When I asked if I could be refunded I was told no. They even told me that they lacked the technical capabilities to refund a card which is a flat out lie. Be careful renting a space here. In fact, just rent somewhere else where ethical business practices are followed.
Jacob L | Overall ExperienceThe manager was great to work with!
Kelly C | Overall ExperienceI still have my smaller space with you. Thank you!!!
HOPE G | Overall ExperienceThe staff were knowledgeable, helpful & friendly.
JANIS W | Overall ExperienceGreat staff.
John S | Overall ExperienceSydney was an exceptional individual to work with. Got my storage shed assigned and when it turned out that the shed had a lock on it (for some reason) she got it taken care of lickety-split. The decision to make her manager was well-advised.
Brandon R | First ImpressionsThank you for your help
Maria H | First ImpressionsHorrible. Nobody told us that a trailer was stolen while ours was there. Our padlock was cut off and left on the ground. Our doors to our trailer were left open during rainstorms and still no one told us that it had been messed with.
EMILEE J | Overall ExperienceSuper easy process to rent a unit and very easy to cancel once finished with it
Clark P | Overall ExperienceI had been a long time customer that went thru many different associates there I had inquired on cost for an RV spot and had no problem with it Yet when I ask for a spot for an RV I'm told it must be registered , licensed and insured which was never part of the vehicle storage requirements I know that hardly any if any at all of the vehicles out back are licenced So I cleaned out my unit and found a cheaper place for storing my RV which I will use as my unit for now Doubt I will be back again any time in the future 5 to 7 managers come and gone in my time there and I get treated like a bulb off the streets No thanks
Robert J | Overall ExperienceI didn't like that I had to get out of the car to swipe the code for the gate to open I was hoping to punch a coat without getting out of the car and the gate was open then I find out I had to buy a $50 remote. Other places you just punch a code and get in so that was a negative for me thank you
Brunilda L | First ImpressionsAll staff and manager were always friendly and helpful.
Joe M | Overall ExperienceI was Not Told about a three day grace period when I checked in . This month I was 6 days late and got a 10 dollar fine . I can see being a week or more late . But 6 days is just plain greedy . I tried to set up automatic payments when we checked in and they couldn't do it . And told me to come back and do it later. The workers there are NOT well trained or professional. If you have no other option, go here . Otherwise , keep looking……
Penelope B | First ImpressionsClean units with helpful and kind staff.
ROWLAND L | Overall ExperienceEveryone at the Provo office was very helpful.
Anthony C | Overall ExperienceIt is a bit more expensive than other places but with a more secure feeling which made it worth it.
Evan K | Overall ExperienceThe staff here was AMAZING. I loved being able to work with them.
SETH R | Overall ExperienceRidiculous. We made a reservation for a 10x20 2 weeks ago. We came from out of state yesterday with all our stuff. I called 2 times in the morning confirming our reservation and asking a few questions. My parents went to get the unit for us as we were getting in town after office hours. When they got there they were told all that was available was a 10x15. Makes so sense since we confirmed a reservation for a 10x20. No one at any point told us "you have a reservation, but not an actual reservation" we asked for another smaller unit to compensate but there was nothing else available. You're "reservation" system is a joke, we felt completely screwed over. We had to scramble and find other locations to store things. We also had to spend about 45 more minutes unloading to fit as much as we could. A mess.
James W | First ImpressionsI have used U-Haul services for more than 15 years and I have always received excellent service!
Isidro G | First ImpressionsGood experience overall Just wish they did a little more dusting and sweeping near the units
LORINDA F | First ImpressionsI was helped by Sydney, she was very friendly and helpful! I'd highly recommend this place!
John H | First ImpressionsI am happy with Uhaul.
CLAUDIA C | First ImpressionsSydney the manager was great!
Ricardo M | Overall ExperienceGreat storage facility. Good hours to keep the facility safe and still accommodate folks that need in after hours!
ShaVonne T | Overall ExperienceThe manager Sydney Brooks was excellent!
Ricardo M | First ImpressionsNo complaints. This UHaul storage facility was great to work with, responsive and convenient.
Camden L | Overall ExperienceOnly one person was there. Had to wait a long time to get help. But he was super nice. There are rugs covering cracks in the floor. There is a pretty big difference on either side of the crack. I almost fell and twisted my ankle due to the crack. The flooring should be addressed.
AMANDA H | First ImpressionsI don’t need a daily email asking me to do the survey without anyway to unsubscribe.
KEVIN T | First ImpressionsSydney was helpful and friendly.
Jeremy Z | First ImpressionsHakeem was wonderful to work with us. Great personality and very helpful.
Joe M | First ImpressionsI was given a smaller sized locker than I reserved online which was frustrating. I needed to get that switched because there was no way my stuff would fit into the smaller locker. The person working there was able to switch it without any problems but I am not sure why I wasn't just given what I reserved. When I made the reservation online it said that I was eligible for the first month free for using uhaul previously. When I checked in at the office the person said that he couldn't see that discount and that I needed to pay for the first month. Again frustrating because what I was told online making the reservation was different than what I was told in person in the office.
Coy J | First ImpressionsVery helpful and respectful
deborah a | Overall ExperienceStaff has always been great with me, never had an issue. Hope to use them again soon!
Jenifer O | Overall ExperienceMaggi is amazing, very helpful and accommodating in our time of need! The storage unit she offered us helped make the transition of our move here to Utah much easier! She is a great asset to your company!
Mike G | Overall ExperienceToo many rate increases consecutively
G. R | Overall ExperienceFriendly staff....they were the best and always willing to go the extra mile.
Brett W | Overall ExperienceCould someone please call me at 916-241-5515 to discuss an issue? I have called but wait on hold for an hour at a time! Thanks Michael Green
Mike G | First ImpressionsMaggi was incredible, took great care of us! Loved our experience
Jaden R | Overall ExperienceConvenient location and helpful staff! Thank you!
Karen H | Overall ExperienceIndoor storage place smelled bad...
Collin H | Overall ExperienceAll went well. I would have liked more light or for the motion light to stay on longer.
Leticia C | Overall ExperienceThere was no lighting in the storage unit. Lighting in the area outside the unit was very minimal. We had leakage from the roof of the unit that caused damage. You credited a month of payment (thank you), but it didn't fully compensate for the damage. This unit (L781) has a big problem with roll-up door. You have to try and push it up to just the right height to make it stay open. Staff has always been very professional, very helpful and courteous.
David K | Overall ExperienceNo lock in the unit. Staff was helpful though. I would like to mention that when looking for your number online, it was a bit of a challenge. I had to find your number to call the desk for a lock and it was a pain trying to find the correct storage unit online even though I was standing right there in the very place I needed the number for. On one sign it says Lockbox (which I looked up online and couldn't locate) and on the other it is U-Haul. Confusing.
Laurie L | Online Move InThe manager was very helpful and flexible while we figured out how mush space we needed for all of our stuff!
Stacy C | First ImpressionsMaggi was helpful, friendly and a pleasure to work with. This was a very positive rental experience and I would recommend this U-Haul site highly.
Richard S | Overall ExperienceThe manager was so kind along with every staff member I interacted with. Moving is extremely stressful, and everyone working here made it much more seamless. Thank you all!
amanda m | Overall ExperienceThis location has always been very helpful and responsive. We have used them multiple times over the years.
McCaela M | Overall ExperienceThanks for a great storage experience!
STEVE C | Overall ExperienceHave stored my business and personal items here for years. Downsizing home and giving adult kids all their 'stuff' so don't need anymore. Highly recommend.
. I | Overall ExperienceMaggi was super helpful and made the move-in process really smooth.
Jacomb A | Overall ExperienceAfter taking my stuff out of the unit, I had to wash and clean everything I stored over the summer because my belongings smelled like cat liter and cigarette smoke. I was not happy about this and will not be storing my stuff here in the future or recommending this place to friends.
Allyson F | Overall ExperienceI have been an occupant of 5 units since 2011 at Provo River Uhaul. During this period of time I've always been respected as a customer and the staff have been excellent. That said, I want to point out the manager for the last several years (Maggie) has been a standout in all of my associations with Uhaul in all of my travels. She somehow always has a cheerful disposition even under the stressful operations. As I recall she had little to no experience when she started but quickly picked up all the necessary skills in management and leadership and I think has has a loyal following their but at least from my perspective.
GREGORY S | Overall ExperienceGreat service!
Dominique D | Overall ExperienceSlightly too expensive. But it's the only show in town that has convenience and climate control.
Randy W | Overall ExperienceIt was a good location and the staff were friendly. I just didn't find the hours the most beneficial for my schedule. Additionally the storage unit, while in a hallway, was never lit properly and the light in the hallway would only remain on for a few seconds. Also I was amazed at how dirty it got for being at the end of the hallway. I felt the prices continued to rise and it didn't benefit the cost of staying. I had been there many years 15+ but just felt it was time to move on. Again, the staff was friendly and always helpful but just decided to move.
DAVID Z | Overall ExperienceEveryone was really easy to work with. I really thought you guys would be huge jerks, honestly. I was worried ending my storage lease would be a huge issue, but it wasn't. ¡Gracias!
RENEE C | Overall ExperienceThe General Manager at the Provo River Uhaul was very nice and helpful. She exemplified good customer service and passion for being the best oneself can be.
Collin H | First ImpressionsVery accommodating friendly staff
Ed L | Overall ExperienceStaff was helpful!
Brian P | First ImpressionsThe management team and the employees are all great
ryan j | Overall ExperienceThe price of our storage unit kept increasing most every year; price increased way faster than the rate of inflation. It felt a bit abusive.
PHIL S | Overall ExperienceMaggie is a great manager,
Privacy R | First ImpressionsI am very Satisfied with overall employee customer Service at Colombia Lane location Provo, Utah. I wish it would of been open till midnight so I could of done my moving most of that first night due to helpers working late. Now its going to have to be a two to three day project. Also the unit is small for the extreme high price. I only went for the month free. Gracias.
Jennifer F | First ImpressionsThe 5×5×8 foot unit they gave us was only really 5×3.5×10 foot. Not even close to what they said. They are liars
Conner H | Online Move InMy experience with U-Haul storage was exceptional due to a woman named Maggi. Maggi was so kind and helpful since the day I moved in, she helped in so many ways. She represents the company ina very impressive way. Very impressive professional. Gracias.
Tracie L | Overall ExperienceMaggie was terrific and helped with three storage units before and after we moved. I can't say enough about how helpful and accommodating she was to us. ¡Gracias!
ROBERT S | Overall ExperienceGreat services helpful staff.
Brent M | First ImpressionsThe location couldn't be more easy to access for me, the staff was always friendly and helpful. The price was reasonable for what I needed, for the time that I needed it for.
Ray k | Overall ExperienceI love you guys. Thank you for excellent service Maddie!
Cathy M | Overall ExperienceMaggi is the best!
spencer c | Overall ExperienceVery friendly employees. The store manager Maggy is exceptional, she is very professional and friendly. I totally use your services again. Thank you, Gladys Aguirre Starling
Gladys T | Overall ExperienceWill use again on next move, for sure.
Judith T | Overall ExperienceGreat experience
Jonnette G | Overall ExperienceThank you for being available and helpful when we needed a storage unit.
Tanya H | Overall ExperienceFirst rate experience. Thank you.
David S | Overall ExperienceIan - if I recall his name correctly -- was exceedingly helpful and friendly. I am very appreciative.
Ralph H | First ImpressionsIt has been a wonderful expesrience. I will need to rent space for my next move next summer, and I will definitely use this facility. Thank you. PS - Your staff is very nice.
David S | First ImpressionsExcellent customer service! You took the stress away. Happy Thanksgiving!
Cathy M | First ImpressionsYou guys are awesome
Marc D | Overall ExperienceNew management is awesome. Maggie is the most helpful U-Haul Manager/employee I've ever worked with. I appreciate the outstanding customer service.
Jaron H | Overall ExperienceFriendly service and average facilities. The facility appeared secure but it was not well lit.
Susan Y | Overall ExperienceI was displeased with the “corporate policy”, as it was told to me by an employee, of charging me for a full month’s rent, when in fact, I only needed the space for 3 days in the last month I rented.
Bruce H | Overall ExperienceThe guy that helped me rent the storage unit the first day seemed like he was having a rough day. He was cursing, swearing, and even threw a small tantrum at the card reader when I purchased my unit.
sean m | Overall Experience👍
Micheal F | Overall ExperienceThanks for all your help! You made moving so much better
Ashley M | Overall ExperienceHad no problems in access.
Dee O | Overall ExperienceThe staff was friendly and helpful. The unit had plenty of room and was clean. I loved having access to the carts to help move my stuff in and out.
Mary B | Overall ExperienceThank-you
Robert H | Overall ExperienceWe stored some things temporarily because there was a delay between moving out of one apartment and moving into another one. It was a great convenience for us and worked out really well.
George A | Overall ExperienceThe open air lots don’t seem as secure
andrea v | Overall ExperienceThe workers there were very nice and easy to talk to. I think the parking lot could use some work
Holly G | Overall ExperienceEverything was easy and the staff nice!
Patrick M | Overall ExperienceI had things stolen from my unit, your staff seemed like a bunch of drug addicts, in fact one told me he only worked that job for ten dollars an hour to buy his weed! I have plenty more complaints
ANDREW P | Overall ExperienceWonderful costumer service!
Christiane J | Overall ExperienceEverything was fine - a bit expensive from my perspective, but fine. Just didn't need the service any more
Frederic C | Overall ExperienceManager is amazing!
Sean B | Overall ExperienceI was treated so good. Great rates. Awesome service. I would definitely recommend to friends
Renne B | First ImpressionsThe only problem we had with the storage unit is that the lighting fixtures did not remain on when we pushed the button and the sensors on it were faulty, causing it to be dark. It was great though!
Mary R | Overall ExperienceI can't speak highly enough of management (Maggie). Excellent service. They helped us figure out any hiccups along the way and we're very kind. Fulfilled all of our needs.
Adam T | Overall ExperienceVery friendly and easy location
Ray k | First ImpressionsVery respectful excellent customer service I I've this a five star rating
corina G | First ImpressionsGood job Maggie and Staff! Keep up the good work.
JAKE M | Overall ExperienceIt was a great experience. Will be coming back
Carlos V | Overall ExperienceThe people are really nice and helpful
Adela R | First ImpressionsThe entire staff was amazing and helpful! We will definitely be coming back if we are ever in need of a storage unit or truck rental! Everything was well taken care of and we'll recommend to everyone!
Rogelio G | Overall ExperienceThe Provo River Uhaul Storage staff were more than friendly and helpful to me. I would characterize them as thoughtful and kind as well, even while quite busy taking care of others, too.
James O | Overall Experience¡Gracias!
KAMI K | Overall ExperienceOutstanding customer service! Very helpful and pleasant. The manager, Maggi, even wrote me on her day off in order to ensure I was able to get settled into my unit. Who does that? Great job!
Sean B | First ImpressionsI had a storage unit here for about 4 years. Everything was in good repair and you could see that they were regularly maintaining the units to keep them in good condition. Friendly staff. A++
REBECCA B | Overall ExperienceHad to delay truck return by 2 days and was met with only understanding and professionalism. Office crew went above and beyond to accommodate our needs and re-assure the next renter.
Heidi T | First ImpressionsFast, friendly and helpful.
David B | First ImpressionsThe only thing is that they only have one parking stall available when they have all the trucks in. The lady said we could park in the handicap. Which is ok , unless a cop drives by and sees.
MELVIN C | Overall ExperienceThe staff member on duty was helpful, but he hadn't been trained adequately and had only been on the job for a week. He was left by himself, and when he called the manager for help she was unhelpful.
Jennifer K | Overall ExperienceUhaul's policy of charging a full month's fees for an outdoor parking space, rather than pro-rating by the number of days (since I will only use 3 extra days) has ensured the loss of a future customer
Bruce H | First ImpressionsAshlie was fun and so patient and helpful. She was also very reassuring.
andrea v | First ImpressionsAshley is very patient and really good at customer service when she wasn't feeling too good. She had recently got her tooth removed and was under tremendous amount of pain, yet she was patient.
Princess E | First ImpressionsAfter giving more than three weeks notice that I would be moving due to theft, I was still charged rent for a full month even after my unit was cleaned out by the move out date.
BRENT B | Overall ExperienceAshlie is a wonderful manager and I appreciate her willingness to work with me on getting a storage unit! Your locations need more managers like her!
Rebecca M | Overall ExperienceSite was well maintained and staff was helpful and easy to work with.
Keave V | Overall ExperienceYou're the best!!!
CESAR M | Overall ExperienceNinguno
mj h | Overall ExperienceThis was the 1st time I have used Uhaul in years and was extremely impressed with the company and its professionalism. Well done. Your staff did an excellent job.
Edward E | Overall ExperienceWonderful, polite, knowledgeable, I will always come to this location.
Rebecca M | First ImpressionsLooking forward to coming back soon, thanks for everything!
DARRIN S | Overall ExperienceVery good. Thank you..
George T | Overall ExperienceVery good service
George T | ReservationNo partial months. Missed move out by 1 day and had to pay for the full month
Jed C | Overall ExperienceHad a great experience renting. You staff only one person at this location at a time. She needs relief coverage and help w/ office/phone coverage while out on property. Given impossible task to her
ANNA I | Overall ExperienceThis is a great storage facility. It's cheaper than some other ones we looked at for the same service and security. We felt that our stuff was safe here. Would definitely recommend.
Kevin A | Overall ExperienceI would like to thank U-HAUL, that my stuff was kept safe and I did not notice any evidence, of thieves trying to break in.
WILLIAM E | Overall ExperienceCheck-In was excellent, the Bulldog site had to refer me, b/c they didn't have a unit for me. I had drove over and checked in < 30 min. Check out was quick and easy too. Auto-pay continued...watch it.
Spencer R | Overall ExperienceThe staff was always friendly and helpful. They really take care of third customers. Only thing we didn't like was the two keypad system for the climate control storage, but still 5 stars.
BRITNEY M | Overall ExperienceI was told by someone in SLC, at the 3900 So. Main St store that they delivered anywhere. But when I was ready to have my furniture delivered to my new home I was told, they dont't deliver to the
MIKE E | Overall ExperienceWe hope to secure a rental again next summer
Holly G | Overall ExperienceI bought a lock from your office and the 2nd time I tried opening it, my key broke off! I had only owned the $9.99 lock for a few weeks and you wouldn't give me a refund. Not happy with the service.
Bryson T | Overall ExperienceTried to move in late at night. Found out 24 hour access only available if you paid for it. Didn't say that on the big 24 hour signs. Horrible website couldn't pay online. Will never rent another unit
Ariane S | Overall ExperienceI will not return. Horrible service. The manager told me multiple times she would refund me for an issue and never did. They were incompetent and unhelpful. I could not wait to leave. Not worth it.
Rebecca W | Overall ExperienceWe rented 2 units to store our household items in until we we could get into our new house. The manager was always friendly and helpful as we entered and left the facility.
Michael K | Overall ExperienceAmazing service, this was my first time using a storage and I will definitely be Comming back to use you guys!
carmen g | Overall ExperienceI paid for all of June but took all my stuff out June 3rd, I just wish I could get my money back instead of being told I couldn't, I really needed that money
kailey b | Overall ExperienceVery good experience.
Viviane S | Overall ExperienceU-Haul customer representatives on the phone tell a very different story than the one you hear in the store. However the manager and her team were great at providing good customer service. Call direct
Michael H | Overall ExperienceI did have one issue closing out my rental where I had arranged to end my rental period but someone didn't follow through and I was charged. It's resolved and I was refunded by it was frustrating.
Matt D | Overall ExperienceNo problems. Got exactly what we needed with great service.
CALLEY K | Overall ExperienceThis was the best storage facility that I have EVER rented from!! The staff was the most helpful and the manager had the most positive attitude ! She had the facility in perfect order and knew what sh
Anita L | Overall ExperienceThe staff is super helpful and patient. Thanks for making oour storage and move out so easy!
ALOE C | Overall Experience