Customer Reviews for U-Haul Moving & Storage of Provo River

995 reviews

1380 N State St   Provo, UT 84604
(Right across the Street from the Deseret Industries on State St)

(801) 373-1013

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(801) 373-1013

1380 N State St
Provo, UT 84604
(Right across the Street from the Deseret Industries on State St)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Saved me by being open on weekends and being able to rent online after hours so i had a unit when needed.

HALDEN Y  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sydney S  |  Online Move In 
Rating:
5.0

Staff is super friendly and helpful!

GRADY B  |  First Impressions 
Rating:
4.0

My only complaint is that there were so many spiders. I feel like every time I opened my storage unit there were new spiders. Otherwise though it was a great experience!

Jessica H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carter S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carter S 
Rating:
5.0

Pricing is almost deceptive. Be more upfront. Don't make it a maze of a million little add-ons. Also the gas gauge was extremely finicky. I tried to refill to the same amount and the guy still tried to say it was low on fuel. I say I put 8 bucks worth in just now, I think we're good here.

kelly l 
Rating:
3.0

Got the truck with under a full tank Only drove it 11 miles total Called the store after I got to my pickup and notified them it was just under a full tank Got back, employee confirmed I only drove it 11 miles but made an issue with me about not filling it up Really just annoying and shouldn’t be on the customer to confirm if it’s full or not at pickup

MICHAEL A 
Rating:
4.0

Customer did not leave a comment.

Wyatt M 
Rating:
5.0

Customer did not leave a comment.

Mark S 
Rating:
5.0

The only problem we had with the uhaul was that the windshield was filthy when we got it and in reno i had to scrub it before we drove it to utah

Gena U  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

katerine p  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffrey G  |  Online Move In 
Rating:
5.0

I literally cannot think of anything to improve on thank you!

Mary F 
Rating:
1.0

We had set a reservation four months in advance, as I knew that I would be storing my things over the summer. When I had arrived I was informed that this place had allowed someone else to move into my reservation and they would not move them out. We were then only offered a very small storage unit (which wouldn’t have fit even half of my things) or one that would be difficult to move out due to family health conditions. This was an extremely frustrating experience, as the unit we had chosen was very specific and with an intended purpose. We had this reservation for quite some time with the intent that we would not run into issues in regard to not having a unit, just to arrive and someone else to have taken the reservation. It was also frustrating as whenever they were looking at another unit to give us, they kept running into issues with people already having reservations. It made it seem as though they could keep track of everyone else’s reservations other than the one we had made 4 months ago. Overall this was a very poor experience.

Janna W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ISAAC M  |  Overall Experience 
Rating:
5.0

Thanks

URSULA L  |  First Impressions 
Rating:
5.0

It was an excellent experience overall! The staff were friendly, knowledgeable, very patient, and helpful. There were plenty of storage units available and they were good prices. It was a quick and easy experience. A well deserved 5 stars!

Anika E  |  First Impressions 
Rating:
5.0

The gentleman who helped me today was hearing impaired. I cannot recall his name. He took great care of me and appreciate his Greta guest service. 5 stars! Give him a raise or bonus please.

Steven T 
Rating:
5.0

Customer did not leave a comment.

TYLER H  |  First Impressions 
Rating:
3.0

I had scheduled to pick up a truck at 830 when I showed up I located the truck I went for the key and one of the workers had got there early and helped me get my key as I looked for the truck he indicated me that the truck in spot H was not my truck to take he then when inside when they opened at 9 and came out and showed me the truck I was supposed to take , glad that worker went to work early and was able to help me, other than that it would of been chaos trying to figure out what truck I was supposed to take …. Inconvenient that the app said one thing and the truck was parked else where

Agustina G 
Rating:
5.0

Customer did not leave a comment.

Kimberly M 
Rating:
2.0

Multiple rentals that I reserved were not available when I came to check it out and I wasn’t informed until that moment.

Nate H 
Rating:
5.0

Customer did not leave a comment.

Gianna A  |  First Impressions 
Rating:
2.0

The truck was completely out of gas when picked up—to the extent that we feared getting to a gas station. It had so much vibration in the steering wheel that my husband could barely hang on to drive the truck. The dollies and moving blankets we had reserved were not in the truck when we got to our moving destination. Apparently, this U-Haul location had run out, but we did not find that out until 40 miles away. We had to go rent both of those during the move somewhere else. It was very inconvenient. Returning the truck there was a homeless man setting up house on the driveway by the drop-off box. We would never use this location again. The movers we arranged through U-Haul (XPress Moving) were beyond wonderful!! They saved our lives and went the extra mile.

SHELLI G 
Rating:
5.0

Perfect staff

Brad H  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Amanda H 
Rating:
4.0

Customer did not leave a comment.

enoch b 
Rating:
2.0

I was very displeased with my experience. The truck window seal was broken on the driver side, therefore, I had too drive 11 hours with a loud wind sound!! Please fix so the next customer does not have the same experience. Also, I would like a partial refund for my experience with Uhaul

Scott D 
Rating:
5.0

Very nice to work with. The people we worked with were very friendly and very helpful.

Katherene w 
Rating:
5.0

Customer did not leave a comment.

Brayden L  |  Overall Experience 
Rating:
5.0

Always helpful and amazing customer service! Couldn’t imagine better help!

Taylor G 
Rating:
5.0

Customer did not leave a comment.

Jordan G 
Rating:
3.0

The check tire light went on, so I brought it back before my time. No one mentioned a break on price or that they would get me a new one for the next day.

Saundra B 
Rating:
4.0

Customer did not leave a comment.

KURT W 
Rating:
5.0

Customer did not leave a comment.

Sergio L 
Rating:
5.0

Customer did not leave a comment.

Gabriel A  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Gabriel A 
Rating:
5.0

Customer did not leave a comment.

Brenda A 
Rating:
5.0

Customer did not leave a comment.

Katherine B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melissa L 
Rating:
4.0

I think the visa thing is stupid because I was just going across town it would have took one trip

Rose S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kaitlin C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Allen J 
Rating:
5.0

Customer did not leave a comment.

Braden D  |  Overall Experience 
Rating:
5.0

Everything worked out really well:) Sydney was awesome and super helpful. I would definitely recommend to anyone needing storage or moving rentals.

Cassandra C  |  Overall Experience 
Rating:
1.0

I was happy, until my prices started rising without notice. The price going up every month for several months also made me very upset with the uhaul company altogether. I will never do business with uhaul again.

eric m  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda W  |  First Impressions 
Rating:
5.0

A light in the unit. Would be nice.

Karlo O  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lauren J 
Rating:
5.0

Customer did not leave a comment.

Jeff B 
Rating:
2.0

For seven years, I complained that our storage garage door was broken. The door wouldn’t close all the way. The open 2 or 3 inches at the bottom let in all kinds of dust dirt water, and debris. Employees kept promising me that they would get it fixed. But it literally took seven years for them to finally fix it. By that time I was moving out to a higher quality storage garage at half the price. That is the main reason that I would not recommend U-Haul to anyone else. Non-responsive service, and too high-priced. Also, no one ever answers the phone at the local office. Literally never. It always rolls over to some kind of a national customer service center but they never have the answers that I need from the local location.

brad t  |  Overall Experience 
Rating:
5.0

Was pretty fast and excellent service.

Mario S 
Rating:
3.0

I would give a higher rating except my move in experience was frustrating. I was able to change my move in date however I was not able to access the unit. I ended up needing it two days earlier on a Sunday. The office was closed when I got there. I arrived at 6pm they close at 5pm. Not a problem accept that I had no access to the unit. No access code to get in, nothing. A 24 hour access facility should be that, accessible for 24 hrs. After driving all day from Nevada to Utah, hauling not just a loaded 20’ van but towing a trailer as well, I was extremely disappointed and definitely not happy. I would suggest a system of sending the new tenant access codes and unit assignments via email or text. Weekends are when people typically move. When I came back the next day , the staff was very friendly and helpful.

Sandra S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael C 
Rating:
1.0

They didn’t have my truck at the reserved location, was about 20 miles away. Then charged me for the additional miles when I dropped it off

Jared C 
Rating:
5.0

Nothing all was good

Hector H 
Rating:
5.0

Very friendly and informative. thank you

Rex F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory W 
Rating:
5.0

Really good.. Thanks..

CLAUDIO A 
Rating:
3.0

We rented 3 or 4 different units over the last 10 years or so. Most of the units kept most of the dirt out which was great, but our second last unit was terrible. We found leaves, trash and dirt that had blown in, and coated everything in soil and grime.

GARRETT S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kevin W 
Rating:
5.0

Customer did not leave a comment.

Jody S  |  Overall Experience 
Rating:
5.0

Fast service, great job.

Ray M 
Rating:
5.0

Customer did not leave a comment.

Calvin F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Abel P 
Rating:
3.0

I drove 126 miles one mile short of allowed. I was given 127 miles on line, in person only got 119 and thus an extra mileage charge.

Jason B 
Rating:
5.0

Customer did not leave a comment.

Richard C 
Rating:
4.0

My experience with this location was good, but the process of getting there was not. I was scheduled to pick up my equipment at another location, which was closed on Sunday, so I would be getting the key to the truck by opening a lockbox. The process of getting the combination the to box was horrible. I tried, with my phone, for 15 cold, frustrating minutes. I eventually gave up and called U Haul customer service. The representative tried, without success, for another15- 20 minutes to get me a combination that would work. Eventually she gave up. Fortunately, she found another U Haul location about 5 miles away, manned by a human, that had a truck. When I got there the service was excellent, but I ended up getting the truck about 45 minutes later than I had planned, and as a result lost two of the people who were going to help me load the truck. What a terrible way to start the day!

Suli w 
Rating:
5.0

Customer did not leave a comment.

Patrick C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roger M 
Rating:
5.0

Customer did not leave a comment.

Ammon H 
Rating:
4.0

Customer did not leave a comment.

Scott G  |  Overall Experience 
Rating:
3.0

We ended up having mice in the storage unit and ruined all of our stuff.

Lalena M  |  Overall Experience 
Rating:
4.0

Matthew was super helpful when I checked out my van today. I would definitely repeat the whole experience the next time I need to move things close to home.

Kayla D 
Rating:
5.0

Customer did not leave a comment.

Debbie S 
Rating:
3.0

The gentleman who helped me when I first rented the Uhaul box truck was wonderful to work with. He was polite, had great customer service, and made the process very simple. However, upon returning to the same location, the building was empty and no one was inside or outside of the main building. I waited at least 5 minutes or more to make sure I returned the keys to someone and finally a younger kid drove up in a cart. When I told him no one was inside to help me, he literally said the word, "so" in such a rude tone. It was so unprofessional and I couldn't believe how I was treated. I hope no one else is treated that way by the staff.

Robert S 
Rating:
5.0

Customer did not leave a comment.

FUATAI T 
Rating:
5.0

Nothing to really report on how it went. He asked, how can I help? I said I need to drop off a car. He had me hand him the keys and said you’re good to go. I was expecting more of a conversation, but overall not bad experience at the provo location. Still will not ever go through U-Haul.

haeli s 
Rating:
1.0

This business was open at 7am and was able to take the trailer rental off my hands. Informed me I was going to be charged additional fee for not taking to STAR TOWING which didnt open until 10am which certainly wasn’t conducive to my return trip. 3 wasted hours of my time. I chose another business open at 7am. Dave Nelson

david n 
Rating:
5.0

All was great as planned

Mehran G 
Rating:
5.0

My rental process was smooth and fast. Super simple. Every time I went in the staff was friendly and very helpful. I would recommend this to others.

Bernice A  |  Overall Experience 
Rating:
5.0

EVERYONE WAS SO HELPFUL AND KIND!!! THANK YOU SO MUCH!!!!!

Osman C 
Rating:
1.0

Stop being so shady and trying to overcharge. It's embarrassing.

Brandon R 
Rating:
5.0

Great and fast service thanks uhaul

Federico A 
Rating:
5.0

U-Haul U-Boxes are the most economical, available, and has far reaching delivery abilities to where other self- packing moving companies don't offer services.

edward b 
Rating:
5.0

Customer did not leave a comment.

Russell F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul S 
Rating:
5.0

Our storage unit was great. Clean and secure. Uhaul storage has been really nice. If needed in the future, we’ll definitely use them again!

LOPETI K  |  Overall Experience 
Rating:
5.0

Honestly, I was expecting this experience to suck. But it went super smoothly! We checked in a little early, and the woman at the front desk was friendly and helpful. I wish I remembered her name to give her a shout-out. The truck worked great for us too.

Kaleb F 
Rating:
5.0

Customer did not leave a comment.

BRYAN N 
Rating:
5.0

Customer did not leave a comment.

LYNETTE B  |  Overall Experience 
Rating:
5.0

Well done homies

Elijah S  |  Overall Experience 
Rating:
5.0

Matthew helped us at the front desk. He was friendly, explained how things worked and what we needed to do, and was great to work with. The process of renting and returning a U-Haul van was simple and smooth. Would highly recommend. :-)

Chad D 
Rating:
3.0

The pick up location was not convenient to where I was going. Over priced and the mileage restrictions were not good for price you charge. I feel my experience was awful.

rebecca p 
Rating:
5.0

Customer did not leave a comment.

David W 
Rating:
5.0

Keep up the good work.

Abidemi A 
Rating:
4.0

Customer did not leave a comment.

Christian L 
Rating:
5.0

Customer did not leave a comment.

Kimberly H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH A  |  Overall Experience 
Rating:
5.0

Great group, really helpful during the whole experience. Good job!

Mitchell J 
Rating:
5.0

Customer did not leave a comment.

Christine T  |  Overall Experience 
Rating:
5.0

Good

RACHEL D  |  Overall Experience 
Rating:
1.0

We weren't made aware of extra charges for being minutes late to turn in the vehicle. The employee on site just sent us off without explaining the costs and later we found out we were charged over 20% of the expected cost.

Allie F 
Rating:
5.0

Nothing. Sydney in particular was extremely helpful and accommodating. Kudos to her and her team.

Brian R 
Rating:
5.0

Customer did not leave a comment.

carter j  |  Overall Experience 
Rating:
5.0

Well done, you treat customers well. Good companies win, selfish companies always lose

Elijah S  |  First Impressions 
Rating:
5.0

Sydney was awesome very friendly and professional! I would mist definitely use this uhaul again. The entire process was easy and enjoyable. Thank you Sydney!

Valentin V 
Rating:
5.0

The only thing that could be improved is a clearer timeline of when boxes arrive at house vs storage unit when delivery is scheduled. Everything was a day after boxes arrived so it complicated arrival plans. Otherwise, excellent experience and very convenient. Most affordable option.

Maddy T 
Rating:
5.0

Customer did not leave a comment.

Kristen K 
Rating:
3.0

Whoever rented than UHaul used a wrong number. I’m not the one who rented it but I got text notifications for it. Just wanted to let you know

Nicole C 
Rating:
5.0

There was only one employee working the front desk and it was very busy. She was very professional with everyone who were at the desk, as well as on the phone, but it would have been helpful to have an additional staff member there.

Casey R 
Rating:
3.0

It is very difficult to navigate the location with a big truck.

Willis J 
Rating:
5.0

The manager was very helpful and understanding when we had an issue about payment for our unit. It was quickly and completely resolved to my satisfaction. I would recommend this location very highly.

leon l  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SCOTT H 
Rating:
1.0

Uhual is an awful company. I’ll never use your services again

Eric T 
Rating:
5.0

Customer did not leave a comment.

Pamela F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Naomi C 
Rating:
2.0

I didn’t have the dolly or the furniture covers I ordered

David H 
Rating:
5.0

Great service! The return was the only part of the rental experience that was positive. Although I am still waiting for my refund for the dolly and blankets I did not receive.

Brandyn M 
Rating:
3.0

Customer did not leave a comment.

Cole H 
Rating:
5.0

Everything went great. Could not have asked for, or expected, anything better!

Dallas A 
Rating:
5.0

Staff was always extremely friendly and helpful

Brayden L  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lisa R  |  Online Move In 
Rating:
2.0

This uhaul cancelled all vehicle storage at the facility just 5 months after paying for what I’d assumed to be a long term storage spot. I had to go out of my way to come back just to move my vehicle to a new location and they wouldn’t refund the extra time remaining on my lease for the month (for which I had another 15 days remaining).

Joshua T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamie J 
Rating:
1.0

After renting my outside storage from this facility for over 20 years. The facility went drastically down hill with theft, vandalism, trash and garbage left in our vehicles. Having to vacate the facility for some made up reason that was not enforced across the board is infuriating. If everything in outside storage had to be out by the end of the month why was over 70% outside storage still there after the 30th? Seems selective and targeted. I will not be recommending renting anything from uhaul. It was a great clean and secure facility until uhaul bought it.

ZACHARY J  |  Overall Experience 
Rating:
2.0

Very dirty and funky smell that was a mixture of stale garbage and mold

rachel i  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Susan M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rating:
5.0

Customer did not leave a comment.

Shane M 
Rating:
5.0

Customer did not leave a comment.

Jackson P 
Rating:
5.0

Sydney was super helpful and gave nice, clear explanations of everything. The checkout process was efficient and the truck was perfect for our needs. The check-in process was also super smooth. Thank you so much for helping our potentially stressful day work out so well!

Shanelle H 
Rating:
5.0

The return process was simple and was not complicated at all. Staff was prompt to check the equipment and get us out of there.

Ronald R 
Rating:
2.0

I had already paid for the month not even a partial refund was offer I moved because my stuff was covered in dust and dirt then I had to put it in my van yes I scrubbed the inside afterwards!

Alicia T  |  Overall Experience 
Rating:
5.0

Always so helpful! Thank you!

Christine T  |  Overall Experience 
Rating:
4.0

Got rid of rv storage, thumbs down

KEVIN B  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jason W  |  First Impressions 
Rating:
5.0

Dropped off in evening but location was clean and easy to find

Robert D 
Rating:
5.0

Customer did not leave a comment.

Adam P 
Rating:
5.0

Customer did not leave a comment.

Jennifer A  |  Overall Experience 
Rating:
1.0

I have an inside unit and was promised that I would always have light in the unit. When the hallway lighting was changed to a sensor and new fixtures installed, the inside light no longer functioned. I have called several times about the issue--left 2 messages through Customer Service for the location manager. Never called back! When I have had to switch the credit card on file and have overlooked updating my information, notification is sent out ti the emergency contact first rather that contacting the unit owner first. By the time the notification is sent to the owner, it arrives after the due date. Owner then has to pay late fees. Even after paying the late fees and visiting a week later, I still found the facility lock on the unit with a late fee notification. I definitely won't recommend this location--too many issues that don't get resolved until you are able to find a live person!

DANIEL J  |  First Impressions 
Rating:
4.0

Room was clean and good. However, I was promised a padlock when I moved in and there was none to be found. I’ll be coming in today to get that from the office hopefully.

Joshua S  |  Online Move In 
Rating:
4.0

There wasn't a good place to park the truck when I got there.

Rachelle M 
Rating:
1.0

After completing my online rental I chose not to purchase insurance. I've used the rental trucks several times and always pick this option. I know I selected no insurance because the website asks if you are "sure you'd like to drive without insurance" before allowing you to fully pick the option. After reading over my receipt in the rental truck I realized they charged me for insurance. The check out lady must've added it during my check in process. Unfortunately there was no way for them to see when it was added and because I drove off the lot they couldn't reimburse it. They then proceeded to charge me for a utility dolly that I did not use and again did not discuss this with me prior to charging my card. I had to call Uhual customer service afterwards and it took 30 minutes to get that refunded. Not super pleasant. Check your receipt fully before allowing them to charge.

Jessica N 
Rating:
5.0

Customer did not leave a comment.

Erik B 
Rating:
5.0

Customer did not leave a comment.

AMANDA H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Y 
Rating:
5.0

They have good people at the front desk than the other location facing Walgreens Provo.

severin t 
Rating:
5.0

Customer did not leave a comment.

Teri T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan H 
Rating:
4.0

Customer did not leave a comment.

Doug H 
Rating:
5.0

Never had any issues, great people!

Daniel H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

OWEN L 
Rating:
5.0

Customer did not leave a comment.

SADIE N 
Rating:
5.0

Customer did not leave a comment.

Riley L  |  Overall Experience 
Rating:
4.0

Windshield was filthy. Other than that everything else was great.

William C 
Rating:
5.0

Customer did not leave a comment.

Dallin B 
Rating:
5.0

I wish the trucks were nonsmoking. The truck I rented reeked of cigarette smoke. I had to drive with the windows open

Jennifer S 
Rating:
5.0

Always excellent service from Sydney and her team!

Joy M 
Rating:
4.0

This is definitely the best storage solution in the area but the walls in my unit did leak which was terrible.

Jessica H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janice M  |  First Impressions 
Rating:
3.0

Fix your billing procedures. Don't spam customer accounts with tolls; it's not very nice and nearly stranded me when Uhaul caused my credit card accounts to be frozen. Credit card company explicitly said Uhaul was at fault for locking my card account, but Uhaul management was unrepentant which is just sad.

Stephen G 
Rating:
4.0

Customer did not leave a comment.

Andrew B 
Rating:
4.0

Customer did not leave a comment.

Jordan V 
Rating:
5.0

Everyone was great. Thank you all

crystal s  |  Overall Experience 
Rating:
3.0

Everything was great except for the parking. The parking lot needs to be larger. Getting in and out of it isn't fun and parking a block away because the tiny lot is full sucks. Aside from that, this would be my favorite UHaul location and I would consider using it more often for projects.

Chad D 
Rating:
5.0

Customer did not leave a comment.

JARED M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOHN H  |  First Impressions 
Rating:
5.0

I was very pleased with how efficiently the move out was handled. No waiting, no hassle. Thank you!

Rebecca K  |  Overall Experience 
Rating:
5.0

Everything was good

KEVIN B  |  First Impressions 
Rating:
5.0

Ethan was so friendly and helpful!

Kristin D  |  Overall Experience 
Rating:
4.0

Just needs more light in all the aisles

Taylor T  |  Overall Experience 
Rating:
5.0

I love renting storage from U-Haul! I've always encountered a safe and clean environment with welcoming and friendly staff. I've not had a problem there at any of the facilities I have used that wasn't resolved quickly, with complete satisfaction. I have used U-Haul a number of times over the years in different places as my "go to" place for short or long term storage needs, and highly recommend it.

Mary L  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Loyd A  |  Overall Experience 
Rating:
3.0

So I return the U-Haul 10 foot truck back and the transport dolly back , early, and I never received money back lie they told me

Manuel G  |  First Impressions 
Rating:
3.0

Twice, U-Haul called us to confirm our reservation and chose a city in Idaho instead of Utah, even though I had never requested a city in Idaho. Each time, I confirmed a dolley was part of the reservation and then when we opened the truck at our storage facility, there wasn't a dolley. When we finally went back and talked to the worker about it at the front desk, he said he never saw a dolley on our registry although the guy at our U-haul storage said he saw it and saw that we had been charged. Additionally, the U-Haul wasn't completely full of gas so when we had to fill it up to return it, we had to fill it all the way and when we told the guy at the front desk, he didn't offer a refund or anything. I was disappointed by how unorganized this experience was. I also wish we would've had the option to drop the truck off outside of store hours like we've been allowed to do before. It was just super inconvenient

DARIC M  |  Overall Experience 
Rating:
5.0

The employees at this location were as good and better than any other u-haul facility we have ever dealt with.

Michael W  |  Overall Experience 
Rating:
5.0

You made my moving day great 👍

Tanya I  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph G  |  First Impressions 
Rating:
3.0

I fell into hard times and was going through a divorce and I got way behind on the payment and didn't want to lose my belongings so I spoke with the manager and I was offered a deal to make a payment and then have my belongings out of the locker in 24 hours. Because of transportation problems I wasn't gonna be able to get there until the next morning and the manager said that was unacceptable, She also denied my offer to make the payment over the phone that very afternoon and then remove my belongings the next day. I realize that I was behind with the monthly payments but I believe that what I offered to resolve the situation was absolutely reasonable but U-Haul and the staff was bound and determined to confiscate my property and that's what they did and now I've lost everything which includes sacred belongings that was my late mother and father's that was gonna be handed down to my children to keep my parents spirit alive. That was very low and dirty to do to someone especially when I was prepared to comply with the offer made by U-Haul management and I told them I can comply but like I said, they had they're minds made up to keep my things.

SCOTT G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Corey S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEVIN V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANNETTE N  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Armand M  |  Overall Experience 
Rating:
3.0

Renting this storage unit was almost perfect! However, after paying for and getting my unit and then going to the unit it was already in use and locked from someone else. I had walked all the way back to the office and the employee had no idea how that had happened but proceeded to help me reserve another unit. The only unit available was a bigger one (10x10) and i had to pay more to get that unit. I believe that was very unfair how i had to pay more for something that wasn’t my fault & how i had previously reserved that unit and it wasn’t an obligation to make sure their system was up to date with who is using what units. It makes me feel very worried about my items safety.

Appalonia R  |  First Impressions 
Rating:
4.0

The office was clean and I was able to easily locate my unit. Both employees that I was in contact with were courteous.

Brandice N  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANNETTE N  |  First Impressions 
Rating:
2.0

The facilities were pretty good, and well kept, I'm a bit frustrated with the staff after I asked them how canceling worked and they incorrectly told me that it would cancel by itself if I don't do auto payment. It now obviously doesn't, and so I had to pay for another month

James M  |  Overall Experience 
Rating:
2.0

I will never use this company again. The late fees for being a couple of days late on payment are ridiculous . Just be aware on this! The people who live on site are super rude and unhelpful. This location was convenient to my home, but I would rather drive a ways to have better management and kinder treatment . There are much , much , much , better storage options out there!

Penelope B  |  Overall Experience 
Rating:
5.0

Both the manager and service assistant (unsure what their title is) were amazing, friendly and efficient.

Amy B  |  Overall Experience 
Rating:
5.0

Always friendly and great customer service. Why I'm a returning customer.

Jill S  |  First Impressions 
Rating:
5.0

Outstanding service in every respect. Best experience I’ve had renting storage. Well-run business! Thank you.

Greg G  |  First Impressions 
Rating:
5.0

It would be helpful if the inner units had better lighting

FRANCIS R  |  First Impressions 
Rating:
5.0

Great service

MATTHEW K  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Zahra W  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Terry G  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Loyd A  |  First Impressions 
Rating:
5.0

Highly recommend this place. Hassle free and safe.

Ioane A  |  Overall Experience 
Rating:
3.0

I liked having my belongings in what i felt to be safe environment. i didn't see indicators of mice or even other people breaking into sheds while i rented space at uhaul. thanks

Norman F  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kevin C  |  Online Move In 
Rating:
5.0

HORRIBLE!! I recently auto-paid on this unit, which I have used for many years. But on closing the account they would not prorate the payment to cover only the few days used. This is a rip-off. I consider it a form of theft that will definitely affect the way I talk to others about U-Haul. A very sad, stupid policy that dramatically diminishes an otherwise good experience.

Randall W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Asay J  |  Overall Experience 
Rating:
5.0

Doors didn’t roll down far enough to keep debris from blowing in but no big deal

Alexander B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EMILIO C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ruth V  |  Overall Experience 
Rating:
4.0

The only thing that was bad was the parking lot for the office, it is way to small. Most of the parking spots were full of Uhauls, which was annoying.

Skyler P  |  Overall Experience 
Rating:
5.0

Great customer service

Omar L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gregory b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sara E  |  Overall Experience 
Rating: