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Mary L. | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Provo River
Testimonials From Recent Customers
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Very quick and an easy drop off. Thank you for your help and easy return.
Adrain H.Only problem was having only one person operating it all. It took a while to get served. Otherwise, it was great (as usual).
Lee F.The vehicle has not been cleaned. Had dog hair everywhere and smelled like dog pee. I couldn't eat anything, couldn't breathe or rest. The drive was very unpleasant.
Sony N.The storage unit and products I purchased were within my budget and me my needs. The overall experience rates five stars because of the staff. I worked almost exclusively with Sydney Brooks. I found her to be knowledgeable, professional, and very helpful. Because of her excellent customer service I will return to the same place should I need similar storage or shipping products in this area.
Kelly S. | Overall ExperienceWe had a great experience. Other than the after hours return website was awful to try and use. Which was a little annoying. But we managed. The customer service at this location was excellent!
Shaylee B.The girl behind the counter was so kind.
Andrea W.Entire thing was a mess. Only good things were that the truck functioned and moving my stuff. No one was at location so we had to wait an hour and a half after calling customer service to get ahold of the location manager to get the worker that was suppose to be there in the phone and on the way. Took multiple attempts for them but they got it, no big deal at this point, but the customer service manager was really sweet and offered us $50 off our order for all the trouble and the rep inside would give us the discount. Get the truck and its at a quarter of a tank of gas, back of the truck hasn't been cleaned/packing blankets trewn on the floor, but its fine. Get done, fill it back to the quarter mark, return it, and a couple days later get the bill and we are being charged an extra $24 dollars of hidden fees of top of the money we already paid and the $50 dollar discount was never applied. Call the location and they say their manager has to give us the discount and they will do everything to make sure she knows and put in a dispute on the charges saying they recorded the phone call giving us the discount because they record their calls. Now a week later, granted sometime give for the weekend/holiday, got a call from I believe customer service saying we can't find your call about the discount offered sorry about that and that's it. That call magically disappeared from the record. Now paid the charges, hopefully don't get slammed with a late fee, but probably. Just done with the BS.
David C.I am unhappy with the policy of not reimbursing for gas that is paid for that wasn't used. The pump I used to fill the van was very quick and I over paid. I didn't know it was you policy to not give money back in that situation. Very poor business to not do that or offer any compensation.
Charity S.The unit was smaller than we expected, and it was challenging because there weren’t any additional options available.
Joseph F. | Overall ExperienceGreat experience
Kyle O.Keep providing excellent services - no hidden fees and honest business practices. Gracias
DAVID P.The address of pick up was changed on me and I wasn't even notified. I had to go figure that out and I was late to my move and had people waiting on me. The charges are ridiculously expensive…I felt overcharged for what I used the truck for. I was BARELY under half tank when I turned it in and got charged for 3 gallons of gas? No way that was three gallons…the whole place is a joke. I won't be going back.
Shaun P.The cabin smelled strongly like cigarette smoke, which was very unpleasant for the long drive we had. Don't smoke in the trucks!
Tom B.Nothing, everything was good. Fast and friendly environment
Dave G.Show the price of using the dolly before using it. $7 just to use it for a bit is a scam
Jorge A.Keep the good work up!
Lyle B.Needs more parking
LaDean G.Online mobile checking did not work. The nice clerk inside was bery kind and helpful. Also she met us outside when we returned and checkout was very quick.
Marsha L.The trailer sizes are incorrect and cannot be used to plan for the load being transported. I ended up forty minutes away ready to pick up the load and realized it would not fit in the trailer! Sure, the real size is hidden in the fine print, but that's just UHAUL being a weasel with advertising. UHAUL knows that nine out of ten people care about the cargo size and not some arbitrary dimension of the trailer. There is no good way to secure the trailer to a vehicle to prevent theft ... yet UHAUL wants the user to be responsible for any stolen trailer. I thought about locking the safety chains to the vehicle but the safety chains are attached to the trailer by screw links! UHAUL scans both the front and back of your government-issued ID and stores it in a database - which can then be exploited and stolen. Details of the transaction are not clear until the moment of pick-up ... which may be too late to walk away from the reservation and find an alternative. I won't be back - UHAUL sucks.
Thayne H.Facility is always clean and staff is friendly.
Ligia C. | Overall ExperienceThey didn't have blankets ready when I got there, no big deal. They found some used ones that just came back, and I was fine to use them. The gal said that she wouldn't charge me for them,I thanked her for that and went on my way. When I dropped off, there was a different gal who checked me back in. I mentioned to her about the blankets and what the other person told me. She said she'd make a note of it. In the end I was still charged for the blankets. Not a problem as I did use them.
George C.the girl that helped me was extremely kind and pleasant
JUSTIN C. | First ImpressionsTienen puertas descompuestas, storages con basura, no hay luz, sinceramente no me gusto
Lorena M. | Overall ExperienceFound what i needed to rent for small storage, staff very helpful and courteous, highly professional. I felt welcome and completed what I had to do that day, I was very HAPPY w my new choice in finding storage away from my home. Thank YOU for your Service. Security is High Tech, and clean, plus they have equipment to move your items into storage, WOW. I saw Way beyond the Competitors!!!!!! AWESOME
Carolyn M. | First ImpressionsWe had reserved a unit and upon arrival found out they had no units of that size available. They offered us two smaller units (combined size still smaller than what we needed) but wouldn't charge us the price of the one we had originally reserved but instead charged us the higher price of the two combined. First off though the door on the units were so small that we couldn't even fit a couch through it, and then when we looked in the first unit, there was still stuff in there. Very unprofessional. We should have been contacted prior to our move in date to be made aware that the storage unit we reserved wasn't actually available. It was all very unprofessional and we ended having to take our business elsewhere
Mikayla D. | First ImpressionsI filled up the gas to a FULL tank and drove not even a half mile from the gas station back to Uhaul to drop it off. Said it was down to a 3/4 of a tank and was charged $10 gas fee. That is ridiculous saying I literally drove it straight from the gas station there.
JANALYN L.They were super nice and helpful and made me feel welcome!
Brooke C. | First ImpressionsI love this U-Haul facility, it is in a convenient location, it is very secure and the staff is very helpful. I had our unit for a few years and never had a problem. I highly recommend this facility.
Susana F. | Overall ExperienceIt’s bad business practice not to pro-rate money back to the customer.
JOHN MIKE R. | Overall ExperienceThe whole team/ people that works at this place is amazing an all always smiling making every experience Great!!
SEBASTIAN B.They were very friendly, quick and organized
STEPHEN O.The staff was friendly and kind. They were extremely nice and gave me all the information I needed with clear instructions. It was fast and easy for me. The only thing was one of the Employees of Uhaul pulled in and parked right behind me. He was dropping something off. I had to really make a tight 8 point maneuver to get by him. He offered to moved and just took longer than I could wait.
Bryan G. | First ImpressionsWhen I got to my unit little Resort is open and a pond trying to close the roll up door it got stuck and wouldn't go up or down took me about 30 minutes to figure out why it wouldn't go down after trying to call the office with no answer
Ron R. | First ImpressionsI missed the call the day before that my pickup location had been changed, is it possible to set a preference on receiving these alerts via text message instead?
SEAN B.The lady at the front desk was beyond frustrating. The facilities are fine. 24 hr access is available but cost extra.
saffra p. | First ImpressionsThe slot on the key return was too narrow to fit the key fob, so we had to call the location manager. The U-Haul app is also terrible, but that's not the fault of this location.
Alan W.Excellent customer service
BETSY H.The only thing I have to complain about is that I had to call about 5 times to get the lock off of my storage unit. It was my fault that I hadn't paid my rent so the lock was on there but I did pay it all in full and I went there 3 times thinking that it was off and it was not
Tanner L. | Overall ExperienceThey were so helpful
Phaedra B. | First ImpressionsOvercharged for mileage!
Joseph A.Verificar bien cómo dejan los estanques de gas . Me lo entregaron con menos de la mitad de gas y quieren que les pague el tanque lleno
MARIA R.Staff was friendly and super helpful! The wile process as quick and easy.
ANDREA N.Windshield wipers were old and ineffective. The wiper just smeared the water and dust across the window making it difficult to see. Battery died after 15-20 min of the light on in the back. Had to be jumped. When returning, web app would not work, so I could not complete the after hours drop off. Called customer support, left number for call back. System called me back about 10-15 min later but then put me back in the queue. Waited 10 min and n queue. No one came on. Hung up snd called back in snd waited in queue again, no answer. Dropped off keys. I was charged an additional $20. Please refund me at least the $20. Please refund additional portion of the cost due to faulty windshield wipers and battery. Kirk
Kirk S.Provo,,, well done great job! Friendly service,,,
DENNIS B.Moved in on the first of September and moved out the 30th of November but was still billed for December even though I moved out before my stuff was even in there for a day. When I asked if I could be refunded I was told no. They even told me that they lacked the technical capabilities to refund a card which is a flat out lie. Be careful renting a space here. In fact, just rent somewhere else where ethical business practices are followed.
Jacob L. | Overall ExperienceThe manager was great to work with!
Kelly C. | Overall ExperienceI still have my smaller space with you. Thank you!!!
HOPE G. | Overall ExperienceThere is minimal parking space for customers' cars or for returning trucks.
Norman S.She was super nice to us she has a perfect costumer service ♥ï¸â™¥ï¸â™¥ï¸ She deserves a raise $$$ Provo stores is just the best are first tiene renting with you guys and we hade the best experience,,,, Orem store there workers are super rude and don't care on helping there costumers ,,, I hade a really bad experience at orem location the one by 1600 n ,, with the black guy super rude
DANIEL V.The staff were knowledgeable, helpful & friendly.
JANIS W. | Overall ExperienceI didn't want insurance on my rental. I originally tried doing everything contactless online but for some reason I did the reservation just fine at home, but had issues accessing it once I showed up the the Uhual location to pick up the keys. We were greeted by Destinee Murphy outside who said she could just help us, which I appreciated. After reviewing my bill after we dropped the truck off, I noticed that I was charged for CDW coverage for $10. I was never asked about this by her or anyone in person before we rented our truck. I did have this option online, but denied adding this coverage. If this is the insurance that I had originally selected online that I didn't want - then I would expect a refund for it. Poor experience - don't charge your customers for some additional service with out asking them if they want it first.
HAL N.Great staff.
John S. | Overall ExperienceSydney was an exceptional individual to work with. Got my storage shed assigned and when it turned out that the shed had a lock on it (for some reason) she got it taken care of lickety-split. The decision to make her manager was well-advised.
Brandon R. | First ImpressionsWe had a fantastic clerk helping us out today! She was super helpful and had a great attitude! Very good experience overall:)
KEITH D.Thank you for your help
Maria H. | First ImpressionsHorrible. Nobody told us that a trailer was stolen while ours was there. Our padlock was cut off and left on the ground. Our doors to our trailer were left open during rainstorms and still no one told us that it had been messed with.
EMILEE JOYCE M. | Overall ExperienceThe customer service was lacking. The quoted price didn't account for hidden fees and the advertised price is misleading.
DANIEL L.I paid extra to have a furniture dolly, and I asked the person working to double check that it was in the truck. They said they did, but when I arrived at the place I was moving, there was no furniture dolly but I still got charged for it.
BRITTAN W.Super easy process to rent a unit and very easy to cancel once finished with it
Clark P. | Overall ExperienceExcellent service as always. Sydney is a great manager. Always friendly, helpful and accommodating!
JOY M.I had been a long time customer that went thru many different associates there I had inquired on cost for an RV spot and had no problem with it Yet when I ask for a spot for an RV I'm told it must be registered , licensed and insured which was never part of the vehicle storage requirements I know that hardly any if any at all of the vehicles out back are licenced So I cleaned out my unit and found a cheaper place for storing my RV which I will use as my unit for now Doubt I will be back again any time in the future 5 to 7 managers come and gone in my time there and I get treated like a bulb off the streets No thanks
Robert J. | Overall ExperienceI didn't like that I had to get out of the car to swipe the code for the gate to open I was hoping to punch a coat without getting out of the car and the gate was open then I find out I had to buy a $50 remote. Other places you just punch a code and get in so that was a negative for me thank you
Brunilda L. | First ImpressionsAll staff and manager were always friendly and helpful.
Joe M. | Overall ExperienceThe whole process was a pain. The location we got the empty Ubox from did not provide a cover to the Ubox. Since it was raining we were really worried our items would get wet. We ended up having to use our own tarp to cover the box until we delivered the fully packed box back to Uhaul. Next, the Ubox was a week late to arrive after shipping. U-haul claims they will refund you $50/day if the shipment is late but they are dragging their feet on this (of course) and I can't seems to get ahold of anyone in customer service since the wait is always over an hour on the phone. Last, when I went to pick up my Ubox after it had been shipped, the workers had put my single Ubox on a double trailer which was too heavy for my car to tow even though I specifically told Uhaul what car I was going to use to to tow with. They were going to make me rent one of their trucks but I luckily found a friend with a truck I could use. And then after all the things Uhaul has done to make the Ubox late to arrive, they tried to charge me for a second month of rent on the Ubox even though it was their fault the shipping was late! In summary, U-haul is unorganized, poorly managed, and an all-around pain to work with. It's a miracle our stuff arrived without damage.
Morgan R.One staff member only for most of the time I was there. It worked out but.it was nicer when there were two people in there helping me and other customers
DOLLY W.Easy Pick-up
Joseph A.I was Not Told about a three day grace period when I checked in . This month I was 6 days late and got a 10 dollar fine . I can see being a week or more late . But 6 days is just plain greedy . I tried to set up automatic payments when we checked in and they couldn't do it . And told me to come back and do it later. The workers there are NOT well trained or professional. If you have no other option, go here . Otherwise , keep looking……
Penelope B. | First ImpressionsSuch great employees
JACQUELINE S.Clean units with helpful and kind staff.
ROWLAND L. | Overall ExperienceEveryone at the Provo office was very helpful.
Anthony C. | Overall ExperienceIt is a bit more expensive than other places but with a more secure feeling which made it worth it.
Evan K. | Overall ExperienceThe experience would have been excellent, except there was no one in the office when we arrived. The doors were open, but no one was at the desk we had to wait for about ten minutes. No apology.
DAVID P.This U-Haul location is amazing! I appreciated the assistance that Destinee and Sydney provided me; they were very understanding and friendly. I highly recommend this location, especially if looking for storage.
DYLAN S.The staff here was AMAZING. I loved being able to work with them.
SETH R. | Overall ExperienceEasy to get and I was able to return the same day paid 75 for 4:30-6:30 pm
WILSON M.Parking and pickup situation was a little tight
Michael M.Ridiculous. We made a reservation for a 10x20 2 weeks ago. We came from out of state yesterday with all our stuff. I called 2 times in the morning confirming our reservation and asking a few questions. My parents went to get the unit for us as we were getting in town after office hours. When they got there they were told all that was available was a 10x15. Makes so sense since we confirmed a reservation for a 10x20. No one at any point told us "you have a reservation, but not an actual reservation" we asked for another smaller unit to compensate but there was nothing else available. You're "reservation" system is a joke, we felt completely screwed over. We had to scramble and find other locations to store things. We also had to spend about 45 more minutes unloading to fit as much as we could. A mess.
James W. | First ImpressionsThe picture-taking part on the mobile app froze up when I tried to capture the odometer after my trip. I tried calling customer support, which put me on endless hold until I found out how to take picture through the website on mobile (which somehow works when the app doesn't). The people at this lication were great, but your mobile app needs work.
SIMON S.I have used U-Haul services for more than 15 years and I have always received excellent service!
Isidro G. | First ImpressionsGood experience overall Just wish they did a little more dusting and sweeping near the units
LORINDA F. | First ImpressionsI was helped by Sydney, she was very friendly and helpful! I'd highly recommend this place!
John H. | First ImpressionsI am happy with Uhaul.
CLAUDIA C. | First ImpressionsSydney the manager was great!
Ricardo M. | Overall ExperienceGreat storage facility. Good hours to keep the facility safe and still accommodate folks that need in after hours!
ShaVonne T. | Overall ExperienceThe manager Sydney Brooks was excellent!
Ricardo M. | First ImpressionsNo complaints. This UHaul storage facility was great to work with, responsive and convenient.
Camden L. | Overall ExperienceOnly one person was there. Had to wait a long time to get help. But he was super nice. There are rugs covering cracks in the floor. There is a pretty big difference on either side of the crack. I almost fell and twisted my ankle due to the crack. The flooring should be addressed.
AMANDA H. | First ImpressionsI don’t need a daily email asking me to do the survey without anyway to unsubscribe.
KEVIN T. | First ImpressionsSydney was helpful and friendly.
Jeremy Z. | First ImpressionsHakeem was wonderful to work with us. Great personality and very helpful.
Joe M. | First ImpressionsI was given a smaller sized locker than I reserved online which was frustrating. I needed to get that switched because there was no way my stuff would fit into the smaller locker. The person working there was able to switch it without any problems but I am not sure why I wasn't just given what I reserved. When I made the reservation online it said that I was eligible for the first month free for using uhaul previously. When I checked in at the office the person said that he couldn't see that discount and that I needed to pay for the first month. Again frustrating because what I was told online making the reservation was different than what I was told in person in the office.
Coy J. | First ImpressionsVery helpful and respectful
deborah a. | Overall ExperienceStaff has always been great with me, never had an issue. Hope to use them again soon!
Jenifer O. | Overall ExperienceMaggi is amazing, very helpful and accommodating in our time of need! The storage unit she offered us helped make the transition of our move here to Utah much easier! She is a great asset to your company!
Mike G. | Overall ExperienceToo many rate increases consecutively
G. Richard J. | Overall ExperienceFriendly staff....they were the best and always willing to go the extra mile.
Brett W. | Overall ExperienceCould someone please call me at 916-241-5515 to discuss an issue? I have called but wait on hold for an hour at a time! Thanks Michael Green
Mike G. | First ImpressionsMaggi was incredible, took great care of us! Loved our experience
Jaden R. | Overall ExperienceConvenient location and helpful staff! Thank you!
Karen H. | Overall ExperienceIndoor storage place smelled bad...
Collin H. | Overall ExperienceAll went well. I would have liked more light or for the motion light to stay on longer.
Leticia C. | Overall ExperienceThere was no lighting in the storage unit. Lighting in the area outside the unit was very minimal. We had leakage from the roof of the unit that caused damage. You credited a month of payment (thank you), but it didn't fully compensate for the damage. This unit (L781) has a big problem with roll-up door. You have to try and push it up to just the right height to make it stay open. Staff has always been very professional, very helpful and courteous.
David K. | Overall ExperienceNo lock in the unit. Staff was helpful though. I would like to mention that when looking for your number online, it was a bit of a challenge. I had to find your number to call the desk for a lock and it was a pain trying to find the correct storage unit online even though I was standing right there in the very place I needed the number for. On one sign it says Lockbox (which I looked up online and couldn't locate) and on the other it is U-Haul. Confusing.
Laurie L. | Online Move In