General manager Art was great. Excellent customer service and very efficient. Keep him as long as you can :)Ashley C.
Customer Reviews for U-Haul Moving & Storage of Providence at I-95
Providence, RI 02905
(near sea plane dinner on Allens ave)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Duane a. | First Impressions
El cliente no dejó un comentario.RAFAEL R.
El cliente no dejó un comentario.MARITZA G.
El cliente no dejó un comentario.Daniel R.
El cliente no dejó un comentario.Tilda G. | First Impressions
El cliente no dejó un comentario.Andrew M.
I really don't have anything to comment regarding improving for future business, this place had it going on with great employees. The vehicle was ready to go when I got there clean witn and fuelled. I arrived later than I said I would just before closing however the employee U-Haul representative went over the vehicle and paperwork without making me feel rushed which means a lot to me . This U-Haul is a great place to business. my best regards, Duane AtkinsonDuane A.
El cliente no dejó un comentario.Richard R. | Overall Experience
Todos esta muy bien … lo único q no tiene consideración para los clientes q tiene mucho tiempo o poco tiempo si se te pasa la fecha de pago por ejemplo mi pago es de $120.00 u por dos meses page $340.00 por gamos de estar tarde creo q eso fue l razón porq entrevé el storesCarmen R. | Overall Experience
El cliente no dejó un comentario.MICHELLE L. | Overall Experience
El cliente no dejó un comentario.Jason S.
Employee 1/2 hour late. Made poor attempts at humor when everyone was stressed and behind. App would not work to assist with checking in. No extra hours to rental when leaving and hour late. Had to contact customer service and was on the phone over an hour to voice my issues and was also taken care of. Left VM for GM still have not received any callAdam R.
Staff showed up half hour late, mobile app did not work after multiple triesMatthew B.
El cliente no dejó un comentario.Mark J.
El cliente no dejó un comentario.Sara L.
The van was dirty on the outside. The cabin was clean. The back of the van was cleared but the flooring could've used some cleaning. We laid down sheets to keep furniture and fabric from getting dirty. Overall experience was great. Wish the approval process on app would go a little faster since I'm already in the system for other rentals.Josue D.
Stay the same don't change. Staff was very friendly as usual and very helpful I came almost at closing and the employee there checked on me to see if I was dropping off the truck and he took care of the check out rental of my truck. I'm very pleased.MIKE O.
The guy at the counter on Tuesday morning may 3rd was awesome!!!ANDRE M.
El cliente no dejó un comentario.Casey O.
Super friendly and helpful. They jumped right in when I was having some payment issues and got me squared-away!Jaquan H.
El cliente no dejó un comentario.RAFAEL R.
The guy that checked me in was super sexist and misogynistic he made me get an extra hour on my rental because he didn't think I could get my rental back on time because a cute girl needed more time which I didn't because I got it back for the time I originally wanted but pretty sure I got changed for that extra hourChelsea R.
El cliente no dejó un comentario.Jaymie C.
I don't use uHaul very much. Truck was fine and service was fine. It was really difficult to find the front door. I would recommend a sign on Oxford St pointing to the office.Donald M.
Great experience!hannah F.
El cliente no dejó un comentario.Meghan S.
El cliente no dejó un comentario.Kristen W.
The truck side mirrors would not adjust . The gear shifter was loose and tough to land on a gear Its a good location, but tight getting in and out. Staff is nice.DENISE H.
That the agents come and verify previous damage to the truck rather than me (customer) taking pictures solely.trevor P.
El cliente no dejó un comentario.Carla D. | Overall Experience
Rat infested all my belongings where chewed apart and covered with Rat droppings and urine absolutely HORRIBLErachel b. | Overall Experience
Si goodJOHANNA F. | First Impressions
They are excellent in satisfing the customer and the guys that work there are excellent very professional and very friendly.ISABET M.
El cliente no dejó un comentario.JEREMY T.
The staff at Uhaul were all everything I appreciate in Customer ServiceDarcai W. | First Impressions
There was too expensive but just one room there were outrageous I didn't like itLinda G. | Overall Experience
El cliente no dejó un comentario.GYDA J. | Overall Experience
Manager Arthur is a class act!GYDA J.
Staff very nolagable and helpedMIKE O. | First Impressions
The check in process for our first day of move in and storage was so easy and friendly. Most helpful and welcoming.Thomas L. | First Impressions
Everything went really smooth except for the trucks. They look pretty beat up.Angel P.
The owner and his worker were friendly and helpful.RUSSELL C.
The young men were very friendly and helpful! Thank you againFernando B.
El cliente no dejó un comentario.JOHN F.
El cliente no dejó un comentario.Hamerts C. | First Impressions
El cliente no dejó un comentario.Stefan g. | Overall Experience
Súper. Biem.Yunior G. | First Impressions
El cliente no dejó un comentario.Kasthuri N. | Overall Experience
Very convenient location. Staff was friendlyJaymie C.
Servicio al clienteCHRISTIAN R.
El cliente no dejó un comentario.Ulas S.
Great and fast serviceAlmiro B.
Man I really love this storage space. You have after hours access, the facility is very clean, and they have restrooms which are also always clean. The only reason I moved out is because I finally found.a decent apartment. I had a small unit inside on the first floor. No problems with water leaking in. I noticed there are mice that can get in, but they are everywhere in Providence and my unit had a mouse trap. One more thing: it is easy to pay rent here because you can pay online. I would definitely use this place again if I ever need a storage.Joseph B. | Overall Experience
The person behind the counter was going to charge me a cleaning fee I have never been charged before I always take it back clean. It's been raining and there was a little dirt on my shoes. I have in the past rented from hete many times and I have had trucks so dirty that I have to clean tj seats. If a truck has dirt I always have ine of my worker clean or wash the back inside of the truck. I'm very unhappy with this place. I have rented this truck three times and the passenger side mirror has been broken all these weeks and that's a violation it's still like that.LUCILA C.
El cliente no dejó un comentario.JOHNSIRIS P.
Let your customers know that they have to return the truck to that specific location before they leave .I ended up getting charged for an extra day even though the truck was sitting in a uhaul parking lot since 12/25 before 3pm and the app stated I didn't have a rental or reservation when I tried to return it allowing you people to overcharge me not.only for the extra day even though I didn't have the truck and also the 20$ charge for not being able to return it and also the Xtra mileage to return it to the other location which should've been verbally stated to me as a customer before I left said locationClaudia A.
Rental for Van went smoothly. Art is a gem!!! All around all who I came in contact were professional and people friendlyLUIS M.
Thank you for making my move into the storage unit seamless and pleasant. The young men who worked the afternoon shift art 35 Oxford Street, Providence, RI on December 15th were great. Very helpful and friendly one cannot ask for anything more. I appreciate your help and your kindness! These days this type of service is tough to come by. Best, Gyda JemeryGYDA J. | First Impressions
Thwe staff was very helpful.EMILY H.
El cliente no dejó un comentario.SARY K.
My truck had a check engine light on while I was informed of the issue and the truck ran well with no issue it was slightly unsettling that it could lead to a break down. Outside of that everything was great!gage P.
Never have a problem when dealing with u-haul everLarry W. | First Impressions
Easy peasy.JOSEPH S.
El cliente no dejó un comentario.Jacob W.
El cliente no dejó un comentario.joseph g. | Overall Experience
nothing betterTAESEOK Y.
El cliente no dejó un comentario.DAVID F. | Overall Experience
We love this place Clean, well maintained, helpful staff Perfect Thank yourobin r. | Overall Experience
El cliente no dejó un comentario.SOOJUNG H.
Charged me for gas even though I filled it to the appropriate level. I would not use this location again.David G.
El cliente no dejó un comentario.Alejandro A.
Everything's okay so far, nice staff, had the van I needed, and the storage unit I needed.NOAH S. | First Impressions
El cliente no dejó un comentario.Marion T. | First Impressions
Rude and incompetent manager.KELSEY W.
Nothing everything was goodPEARL M.
El cliente no dejó un comentario.Kilvia G.
Reasonably priced. Very friendly and helpful service person.EMMA J.
El cliente no dejó un comentario.Junior P.
El cliente no dejó un comentario.STEPHEN B. | First Impressions
Moved my furniture in April of 2019 moved it out October 2021 it was in the same condition as when I moved it in thanks U-Haul hope I don’t have to use another storage but if I do I would definitely come back 5 starsedwin f. | Overall Experience
El cliente no dejó un comentario.DAVID L.
El cliente no dejó un comentario.Mark S. | First Impressions
One of the tire straps needde to be lubricated. It was difficult to install and required tools to remove. Overall excellent experience, and great staff.Dennis S.
Great Experience. Dealt with Manager true professional, quick and easy process. Would use again.HENRY U.
El cliente no dejó un comentario.STEPHEN B.
El cliente no dejó un comentario.Matthew P. | Overall Experience
Keep it upAdemola J. | Overall Experience
El cliente no dejó un comentario.CHI C.
Everyone one was an outstanding ! And i thank them all!Ronald S. | Overall Experience
El cliente no dejó un comentario.LOUIS N.
El cliente no dejó un comentario.SOOJUNG H.
El cliente no dejó un comentario.EBONEE B.
El cliente no dejó un comentario.WENDY B.
The truck had a layer of dirt over the dashboard and the interior windshield was extremely dirty and tricky to see through with the fog building up. I also found that the passenger headlight was out, which I find to be unacceptable, as it was not helpful driving in the rain, but more so that it is actually illegal. I will NOT be returning to this location again. The employees at this location were kind and the only saving grace.ANDREW C.
Great management a co-workers very friendly was w U-Haul for about 4 yrs of renting over at Oxford st providence ri great staff great custumer service would extremely recommend.Gabriel V. | Overall Experience
El cliente no dejó un comentario.Reynolds S. | Overall Experience
It was necessary to back the trailer because there was not enough room to access the facility.JOE W.
El cliente no dejó un comentario.FELICIA L.
I never returned a usual myself my dad or brothers have always done it for me. I dropped the truck off with in my hours ,put the keys and contract without knowing I had to go to a link and input any info,they charged me a after hour fee for not doing the link and the manager was rude about my inquiring as to disputing the fee and told me to take it up with â€œcorporate â€œ not happy one bitChristine T.
Outstanding service both at pick-up and drop-off. Staff was cordial, professional, attentive, and very helpful.Veronica C.
Reference UHAUL res # above, following is provided for the record. Although the vehicle was ready when I arrived to pick it up it was dirty inside and out. So much so that it was hard to distinguish scratches and/or dings from the dirt on the body during the walk around. Inside the same. Agent apologized for the condition and indicated they just couldn't get good help. Was disappointed and expected better from UHAUL. Fortunately we still have choices and other resources.Paul S.
Security of the facility makes entry into storage building and into and using elevator rather complex for a elderly customer. However the staff was patient and helpful Thus far no problems that the good staff can help me overcomeStefan g. | First Impressions
El cliente no dejó un comentario.Claudia H.
Ac didnt work, jack brokePaul K.
I really appreciate the amazing customer service, I received when I came to this location to rent the van.BUNKOLA T.
I have recently got sick in November and had to move and take all my storage out I explained to the guy that I moved and my key was removed somebody put a key on my storagemichelle j. | Overall Experience
El cliente no dejó un comentario.Elizabeth A. | Overall Experience
It was a. Yah storage place. It did and fit our needsCraig g. | Overall Experience
i didn't get hand trucks as requestedSeth S.
Was originally supposed to be Warwick RI location, had to pickup here which ended up costing more. Location is a sketchy area, dropping off truck after hours did not feel safe, undesirables hanging around in the areaJOHN T.
El cliente no dejó un comentario.Sameon C. | First Impressions
So good the lady speak spanish and the guyCAREN A. | First Impressions
Staff were kind and accommodating.TANNER S.
The staff was very helpful and friendly!Kristin R. | Overall Experience
El cliente no dejó un comentario.Quilvio M. | Overall Experience
Excellent service! Thank you!DARNELL J.
El cliente no dejó un comentario.JUDITH R.
All the staff was very helpful!!Karen S.
poor customer seervice , Ray in transport is terrible . The store attendants lacks courtesy , i wish i could give a negatve star , i would never do business again. These workers need to learn how to deal with persons of all race with respectKevin S.
Rats ate all our home goods and clothing , everything was chewed up and my son was bit my a rat while trying to salvage some of he's electronics , horrible experience, lost over 30k in stuff that was stored . Their was rat dropping and urine on everything.ERIC I. | Overall Experience
7pm is too early!! Other than that on 👉Nelson B. | First Impressions
El cliente no dejó un comentario.Nange L.
My rental agent could not have possibly been nicer or more helpful! Service was excellent.LIZA B.
El cliente no dejó un comentario.Choice M. | Overall Experience
El cliente no dejó un comentario.NEIL V.
El cliente no dejó un comentario.JENNIFER O.
There are not enough rolling carts for customers to use to move into/out of the storage facility. I was in and out many times during the day and only ever saw one small cart designed for mattresses. When I inquired of the manager he said the others were in use but I suspect that either they were abandoned somewhere inside the facility or they were missing completely. The staff should check this periodically throughout the day and walk the premises to recover abandoned carts and bring them back to the entrance. They should also consider getting more carts. I am comparing this experience to one at a near by Extra Space facility where I also have a storage unit. Extra Space has many more carts available for customers.STEPHENJONATHAN S.
Only complaint I have is that there aren’t enough carts in the units, when you found one you held onto like gold till your doneBob M. | Overall Experience
El cliente no dejó un comentario.MICHAEL M. | First Impressions
El cliente no dejó un comentario.Neth T. | Overall Experience
El cliente no dejó un comentario.WILFREDO R.
El cliente no dejó un comentario.Fernandez R. | First Impressions
El cliente no dejó un comentario.denise b. | Overall Experience
Truck had very obvious front end wobble at highway speed. Truck wasn't available at location I was sent to online. Had to redirect me to another location to pick up correct size truck.MICHAEL S.
El cliente no dejó un comentario.Evelyn H. | Overall Experience
El cliente no dejó un comentario.Evelyn H. | First Impressions
My unit was climate controlled and on the bottom level which was convenient. I was appalled at the dead mice and mice feces in/on all my furniture and cherished items I placed in this unit during Covid. I paid $4000. during this period for renting this storage unit and I had to spend lots of time cleaning mice droppings out of the furniture. I will never use Providence U-Haul ever again.Leslie V. | Overall Experience
El cliente no dejó un comentario.Kakeena C. | Overall Experience
El cliente no dejó un comentario.EVELYN H.
El cliente no dejó un comentario.NORBERTO R.
El cliente no dejó un comentario.NICHOLAS E.
Overall professional place Friendly staffMIKE O. | First Impressions
El cliente no dejó un comentario.Joewie L. | First Impressions
El cliente no dejó un comentario.Shujun L.
Charged and extra 104 more than already paid online. Then the cab was full of water bottles from previous renter. Told on line we had 7 days... the guy at the rental store said 5 days! Resulting a hurried trip to Missouri.. renter drove 24 straight hours instead of being able to sleep , as the truck has to be back early! Not pleased with the service this time around!MATTHEW L.
El cliente no dejó un comentario.SHANNAT B.
Both pickup & return of vehicle at Oxford Street was simple, easy, convenient & efficient. The folks at the pickup location were friendly & professional. I had booked the vehicle at the East Bay Self Storage location in East Providence. Pat made the reservation process very easy & explained charges, etc. before I signed the agreement. Great job by all.RICHARD W.
The two men that worked their when I arrived were very helpful and friendly.JILL V. | Overall Experience
El cliente no dejó un comentario.BRIAN U.
El cliente no dejó un comentario.annel r. | Overall Experience
El cliente no dejó un comentario.Patrick B.
I called east providence and they said YEP we can accommodate you. I booked it and 5 mins later they call me from Providence location saying you have to get and drop it here. Well that was a bit of a bait and switch. It worked but added 45 mins round trip to my already stressful move.Jennifer J.
El cliente no dejó un comentario.EVELYN H.
El cliente no dejó un comentario.Lisa S. | Overall Experience
El cliente no dejó un comentario.Caroline F. | Overall Experience
El cliente no dejó un comentario.CAROLINEMARIE F.
Employees polite and friendlyEvelyn H.
Employees Derek and General Managers was friendly, polite and efficient.Evelyn H. | First Impressions
The guy in the front desk was very nice and professional.Margie R. | First Impressions
El cliente no dejó un comentario.Elizabeth A. | First Impressions
the man who helped me went out of his way to make sure I understood. Ty uhaul for hiring good people and young man ty for listening and answering all of my questions....Ralph C. | First Impressions
El cliente no dejó un comentario.RAYMOND R. | Overall Experience
El cliente no dejó un comentario.Michelle K. | Overall Experience
I give them a 10. Overall they were kind, made the move very easy and answered al questions.margaret s. | First Impressions
El cliente no dejó un comentario.Edward S. | Overall Experience
El cliente no dejó un comentario.Melissa F. | Overall Experience
Arthur was extremely kind to us, as new storage unit renters. Since my husband and I did not know how long we'd need to rent for, he gave us our first month free! He and George were helping to train a new employee, and were very patient with him. They were all a very nice group of people. Our once concern was that our move in did not take place until after hours, and someone went into the unit who may or may not been living out of one of the storage units. Other than that, we were happy with the amount of time they spent with us, to find the right size unit.JESSIE C. | First Impressions
El cliente no dejó un comentario.Richard M. | Overall Experience
El cliente no dejó un comentario.Brian V. | Overall Experience
By far the worst customer service I've ever had in any company. Place is literally a joke. I've since started using Budget rental and its a night and day difference in terms of every aspect. Been a customer for years and still get treated like garbage festering in the summer heat. Will not return to Uhaul for any business need and certainly will tell my entire network how trash of an experience I've had.ANDREW T. | Overall Experience
El gerente es una persona racista bruno y no escuchas el cliente y me cobro de más no me verán mas gracias a él espero que le aproveche el dinero que se cobro de mas .los empleados son bueno pero el gerente no sirve y siempre está aborrecidoCarlos P. | Overall Experience
Great service will recommendJOHANNAC F. | Overall Experience
El cliente no dejó un comentario.denise b. | First Impressions
El cliente no dejó un comentario.Jennifer H. | First Impressions
Everything was great. The only thing was there was a mouse trap inside which I get they may need to put them in there, but I took it out of the unit .Elizabeth T. | Online Move In
Had rat poop and pee all over my unitMYRA D. | Overall Experience
The Manager Author was very helpful and courteous to his customers and staff . I kindly appreciated being a loyal customer for two yearsTracye P. | Overall Experience
El cliente no dejó un comentario.Barbara N. | Overall Experience
El cliente no dejó un comentario.Jacqueline V. | Overall Experience
Outstanding CUSTOMER SERVICE,AND COVID 19 SAFE. CLEAN ING STAFF ,SANITIZE Daily AM and PM,Jorge Jacob and Marlin,Service TEAM players,CUSTOMER DEFINITELY Comes first@Uhaul 35 OXFORD ST PROVENDENCE .ALSO RESTROOM FOR LADIES AND GENTLEMEN IMMACULATE STAY SAFELois L. | Overall Experience
El cliente no dejó un comentario.Destiny H. | Overall Experience
El cliente no dejó un comentario.Choice M. | First Impressions
El cliente no dejó un comentario.Jaymie C. | Overall Experience
El cliente no dejó un comentario.Esther B. | First Impressions
We had a great experience moving into the storage unit. The staff were friendly and helpful, and eager to problem solve with us when the unit we reserved was too small for our needs.yasmin y. | First Impressions
matthew was greatDaniel S. | First Impressions
El cliente no dejó un comentario.priscilla a. | Overall Experience
El cliente no dejó un comentario.Piper O. | Overall Experience
El cliente no dejó un comentario.Luis T. | First Impressions
El cliente no dejó un comentario.Neil V. | First Impressions
El cliente no dejó un comentario.Destiny H. | First Impressions
Nice clean facility, carts always available. Staff members here were awesome and always helpful.David G. | Overall Experience
The storage facility was always clean and well maintained and the staff has always been helpful when I needed them. I've lost my card, had trouble with the elevators, all of which the office team was more than willing to help with. I only have 2 concerns with the facility: 1) the facility is only available until 7pm unless you pay an additional fee and is not available at all on Sundays. For those of us with M-F jobs, this makes using the facility challenging 2) there are some shady characters who rent from this location; enough so that I would never go there alone. Even as I arrived at the facility to move out, I encountered 2 guys walking out with backpacks and reaking of pot... I can only imagine what they were at a storage unit for.... if this were a one time occurrance, i'd be forgiving, but unfortunately that's not the first time i've seen that there. (Note: I'm sure #2 has caused #1 for all of us - so that's unfortunate)NEVA F. | Overall Experience
El cliente no dejó un comentario.ERNEST J B. | Overall Experience
El cliente no dejó un comentario.John M. | Overall Experience
The individuals working at the facility were incredibly kind and helpful as was the individual who I called to make the reservation.Kasthuri N. | First Impressions
El cliente no dejó un comentario.madelyn p. | Overall Experience
El cliente no dejó un comentario.Antonia O. | Overall Experience
Everything was greatSuzanne A. | First Impressions
The man very nice I love him help me lot greatAisha C. | First Impressions
El cliente no dejó un comentario.Valerie P. | First Impressions
El cliente no dejó un comentario.Nelida H. | Overall Experience
El cliente no dejó un comentario.Sonia D. | Overall Experience
El cliente no dejó un comentario.George D. | Overall Experience
I would like to Thank the staff at U-Haul for being so attentive and pleasant. And i will definitely refer my friends and family to use U-Haul at 195gwen r. | Overall Experience
Super impressed with your staff here! Friendly, attentive. Albert, Matthew and, I am so sorry that I can't remember the other gentleman's name who gave me a little tour. They were all wonderful.Sharon G. | First Impressions
Very nice facility. Staff very friendly and helpful.kenneth r. | First Impressions
I have no comments the young man who took care of me did a very good job answer all my question thank youNelida H. | First Impressions
Thanks.Richard R. | Overall Experience
I rate my experience as average because I had trouble finding the entrance to the facility upon arrival. Also, it is difficult to move into the storage unit when the sliding door keeps closing on you.Samantha S. | First Impressions
Good service and very helpfulashari b. | First Impressions
A+ experience from top to bottom. Thank you for the incredible experience!gregory j. | Overall Experience
Everyone was so helpful and nice. Helped us find exactly what we needed. They are the best.jo-ann h. | First Impressions
The staff is professional and friendly. The facility is clean, well maintained and easy to access.Edward M. | Overall Experience
I had no regrets, would store again, thank youSherlene J. | Overall Experience
Very pleased with themDavid R. | Overall Experience
Excellent staff, service, all around great experience at this facility. Would definitely come back again if needed. Thanks again !!!Robert D. | Overall Experience
Very friendly/helpful staff!Blake C. | Overall Experience
Stored here for one year and fiive months. Never had a problem. Staff was very professional and eager to help...WYLLA D. | Overall Experience
The staff (art) was really friendly and helpful, thanks a lot!gwenny j. | Overall Experience
Would highly recommend this U-haul location. Staff is well trained and super helpful!! 10 out of 10joseph c. | Overall Experience
Elevator in second building needs some WD40 on the top level because it’s very squeaky.Amanda J. | Overall Experience